Code : STM#370 Samsung Electronics Co., Ltd. OfficeServ Call Simulator Distribution EnglishED01

Code : STM#370Code : STM#370

Samsung Electronics Co., Ltd.

OfficeServ Call SimulatorOfficeServ Call Simulator

Distribution

EnglishED01

© Samsung Electronics Co., Ltd. 2

ObjectivesObjectives

After successful completion of the course the trainees should be able to execute the following activities.


ContentsContentsIntroduction to Test ToolIntroduction to Test ToolConfigurationConfigurationScope and Test ItemsScope and Test ItemsCTI DefinitionCTI DefinitionConfigurationConfigurationScope and Test ItemsScope and Test ItemsCTI Definition and Operating PrincipleCTI Definition and Operating PrincipleConnect to OSLinker WindowConnect to OSLinker Window

OS Dialer OS Dialer

OS Test Tool (OSCallSim) Main WindowOS Test Tool (OSCallSim) Main Window

OS Call ControlOS Call ControlOS Port MonitorOS Port Monitor


IntroductionIntroduction


Introduction to Test ToolIntroduction to Test Tool

PurposeTo reduce the verification period by automating the test for OS Systems

To automate via the composition of templates for the same test items by OS Systems

To automate via the composition of templates for the function tests by stations


Configuration – Single ModeConfiguration – Single Mode

OverviewThe automation is intended for all terminals that OS System supports, including the stations below.

At present, the configuration for the traffic channel of IP Phone/WIP Phone is not supported.

Analog Station Digital station IP station Soft Phone

OS System

TCP

IO ServerTest Tool

WIP Phone


Configuration – Networking ModeConfiguration – Networking Mode

OS Test tool controls two types of system.SPnet

PSTN

Analog Station Digital station

SPNetPSTNISDN

OS System 1

TCP

Analog Station Digital station

OS System 2

OSLink 1 OSLink 2Test Tool


Scope and Test ItemsScope and Test Items

Target OS System : SOHO/OS500/OS7200/OS7400

Networking OS System : 2 OS System Support

Target Station : SLC/DGP/VOIP/WIP/SoftPhone, etc.

Target TRUNK : Analog/VOIP/E1

Test ItemsIndividual Test for Various Functions

Individual CTI Function Test for dialing/on-hook/off-hook/setting functions/inquiring functions

Load/Performance TestTest to inspect the operation status after simultaneously performing the functions,

such as dialing/on-hook/off-hook/forwarding, and applying the load to the system with multiple phone sets.

Function Automation Test – Next VersionAutomation of Function Test by setting multiple CTI functions as the basis of the s

cenario.


Computer Telephony Interface (CTI)Computer Telephony Interface (CTI)

Definition of CTIComputer Telephony Integration (CTI) represents the information technology that connects/integrates computers and telephonies (Switch, IVR/FAX, Telephone and related software) and the solution that utilizes in the business via the information technology.

CTI ApplicationCall Center

Call Center is a service that maximizes the consult efficiency by receiving the information, such as ANI/DNIS, for the call dialed to the switch via PSTN and the information on Residence Registration Number/Account Number/Other Customer Numbers via IVR, retrieving the customer information via the CTI server storing the information on customers in real-time and transferring the information to the consultant’s computer.


Operating Principle 1 of OS Automation ToolOperating Principle 1 of OS Automation Tool

Telephone Control : CTI Command, Automation TOOL → OS SystemOS Automation TOOL requests the execution of functions, such as

DIAL/OFF_HOOK/ON_HOOK, for a specified station in the MSG format promised with a switch passing through OS link by using OS System.

Application of Telephone status : CTI Event, OS System → Automation TOOL

OS System transfers the call status of a station in the MSG format promised a switch through OS link to inform the status of the station to OS Automation tool.

Digital Station

OS System

OS LinkOS Automation

TOOL

Digital Station


Operating Principle 2 of OS Automation ToolOperating Principle 2 of OS Automation Tool

Automation TOOL

OS Link OS System OS Station

Automation tool transfers to OS system through Os link to perform the call function.

The OS system analyzes the received MSG and have the specified station performed the call function.

The OS station performs the call function requested via the MSG received from the OS system.

OS Link transfers the MSG received from the automation tool to the system.

CTI COMMAND

CTI EVENT

OS System transfers the call status of the station to the OS link.

OS Link transfers the MSG received from the system to the automation tool.

Automation TOOL analyzes the MSG received from the system and applies the station status.


Connect to OS Linker WindowConnect to OS Linker Window

Connect to OS Linker Window

PORTIP


Connect to OS Linker Window Example 1Connect to OS Linker Window Example 1

Connect to OS Linker Window Example1


Connect to OS Linker Window Example 2Connect to OS Linker Window Example 2

Connect to OS Linker Window Example 2


OS Simulator Main ScreenOS Simulator Main Screen

Simulator’s main screen to perform the CTI control function for the OS System

• DIALER : Performs the Auto-Dial function simultaneously by using multiple phone sets.

• PORT : Displays and monitors the configuration information of system ports.

• CALL : Performs the Call Control function of ports with software.

• AUTO : Sets the dialog to perform the Call function automatically.

• HIDE : Hides the Call Simulator screen.

• LINK : Displays the IP of the currently connected OSLINKER (OS System].

• VER : Displays the version information of the currently connected system.

• OS : Display the connection status to the OSLinker. For connection, light green LED turns on.


OS DIALER WindowOS DIALER Window

DescriptionThe Dialer function of the Automation Tool performs the Auto-dial function by entering the information on the Calling/Called parties and can monitor the progressive status and the accumulated calling statistics in real-time.

Caller Part Called Part

Dialer List Part

Accumulated Count


Items of DIALER Configuration Items of DIALER Configuration

DIALER Configuration


Example of DIALER Configuration Example of DIALER Configuration

Out going call to 2002 from 2001

Out going call to 92002 from 2001


Example of DIALER ConfigurationExample of DIALER Configuration

Dial lists of the Out going call to 2011 from 2001

Dial lists of the Out going call to 92011 from 2001

Caller TEL : 2001, 2002, 2003, 2004

ToTEL(Called TEL) : 2011, 2012, 2013, 2014

Number : DIAL Number is CalledTEL

Caller TEL : 2001, 2002, 2003, 2004

ToTEL(Called TEL) : 2011, 2012, 2013, 2014

Number : DIAL Number is TRK+CalledTEL


OS Dialer Option WindowOS Dialer Option Window


OS Call ControlOS Call Control

FunctionThe OS Call Control window is intended to process all calls by ports for the OS System, perform the Query/Set Feature functions and provide the monitoring function for call processing

The above window shows the ‘CONNECTED’ status information by dialing into ‘95001’ after setting as 2001 port. A tester can see the call progress status in real-time.


OS Port MonitoringOS Port Monitoring

DescriptionThe OS Port Monitor window provides the Retrieve function for all port types of the OS system/DND status/Call

The figure below shows the window running the Port Status Monitoring Function for the automation test.



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Code : STM#370 Samsung Electronics Co., Ltd. OfficeServ Call Simulator Distribution EnglishED01