Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
TOPCO
H0041
1
29 158
(vigor)(dedication)
(absorption) SchaufeliSalanovaGonzalez-Rom Bakker (2002)
Kanungo1982
Demerouti et. al.2001
Schaufeli & Bakker2004
Jones and Harter 2004
Salanove, Agut, & Peiro2005
Rich, Lepine, & Crawford2010
OCBBabcock-Roberson and Strickland2010
2
SchaufeliSalanovaGonzalez-Rom Bakker (2002)
(work engagement)
Schaufeli, W.B., Bakker, A.B., & Salanova, M. (2006)
2010 8
2013.10
Society for Human Resource
Management
1. 2. 3. 4.
5.
2002 Schaufeli et al.Schaufeli & Bakker
2004
Barsade2002
Babin & Boles1996
Gagnon & Michael2004
George Zhou(2007)
Wu & Hu(2009)
2011
3
Kahn1990
personal engagement
Kahn
Maslach et al.2001
MBI-GS
Maslach Energy
InvolvementEfficacy
May et al.2004 Kahn
Macey et al.2009
Schaufeli et al.
Vigordedicationdedication
2014
Bennett & Bell2004
Hewitt2007
4
Sloma, 1980 1.2.
3.4.
5.(Carroll & Schneier, 1982)
Robbins, 1990 Sorber1993
1.
2.3.4.
(Effciency)( Effectiveness) (2001)
Carmeli Josman2006
Schaufeli & Bakker
2004
2011 9 447
Christopher Rice, President & CEO, BlessingWhite2007
Gallup, Inc. 1935
2013 2012 140
192 49 34
H1
5
Kottke
& Sharfinski1988
Lynch et al.1999Eisenberger et al.2002
Gagnon & Michael2004
Halbesleben2006
Amabile & Kramer 2007
Wayne et. al. 1997
Hay Group (2002)
Gagnon & Michael2004
2007
H2
Contractor & Eisenberg, 1990
6
...
Carley & Kaufer, 1993
Erickson, 1988
Andersen & Guerrero,1998
Neumann & Strack(2000)
KellyBarsade2001
(Schwarz, 2002)
Barsade2002
Anderson, Keltner John (2003)(emotional convergence)
George Zhou(2007)
Wu &
Hu(2009)
KellyBarsade2001
Fredrickson2001
Barsade2002
Carmeli Josman2006
Hewitt2007
7
H3
H4
1
H1
H2
H3
H4
H3
H4
H1
H2
8
300
5
100 50
50
G1 G2
A B1 B2 B 30
1. ?
2. ??
3. ?
4. ?
?
Schaufeli, Bakker & Salanova (2006)
Utrecht Work Engagement Scale(UWES)9
9
1.
2.
Best & Stapleton (2005)
Farh, J. L., & Cheng, B. S.(1997)Likert
101 11 38
215 215 15
200 93
102 4 200
174 6
158 29
1
1 N158
20 29 43 27.2 27.2
30 39 102 64.6 91.8
40 13 8.2 100
60 38 38
98 62 100
1 13 8.2 8.2
2 3 41 25.9 34.2
4 6 52 32.9 67.1
7 52 32.9 100
1 17 10.8 10.8
1 5 73 46.2 57
5 10 51 32.2 89.2
10 17 10.8 100
4-1-2 29
3 12 5
2
10
r = .231, P.01
r = .176, P.05
r = .162, P.05r = .316, P.01
r = .395, P.01
r = .213, P.01
r = .322, P
.01
2
1 2 3 4 5 6 7 8 9
1. a 32.27 4.74 ()
2. b 1.62 0.49 .078 3. a 3.85 1.86 .020 .002 4. c 2.91 0.96 .609** .237** .066 5. a 5.10 4.31 .488** .202* .145 .521**
6. d 4.69 0.50 .010 .014 .063 -.082 -.014 ()
7. 5.00 1.03 .064 -.054 .084 .083 .037 .140 (0.88)
8. e 4.77 0.88 .231** -.119 -.036 .162* -.013 .213** .322** (0.94)
9. 3.99 0.86 .092 .065 .176* .316** .395** -.105 .053 .126 (0.88)
(a)
(b) 12
(c) 11 223 346 47
(d)
(e)
(f) *P.05**P.01
(g) ( ) Cronbachs
RwgICC(1) ICC(2)
11
Rwg 0.7 ICC(1) 0.05 0.20 3
RwgICC(1) ICC(2)
Rwg 0.7
(Klein & Kozlowski, 2000) 0.7
Bliese(2000) ICC(1) 0.05~020 ICC(1) 0.2
James(1982) I CC(2) 0.6
ICC(2) 0.6
3
Rwg 0.9 0.7
ICC(1) 0.2 0.2
ICC(2) 0.6 0.6
4
M1 M2 M3 M4 M5
4.80 *** 4.80 *** 4.83 *** 4.02 *** 4.05 ***
b 0.04 * 0.03 * 0.03 * -0.03 -0.04 *
c -0.21 -0.20 -0.14 -0.10 -0.10
b -0.02 -0.04 -0.04 0.02 0.02
d 0.17 * 0.16 * 0.14 * 0.25 *** 0.21 *
b -0.03 * -0.03 * -0.03 * 0.08 ** 0.08 **
e 0.53 *** 1.26 ***
0.22 ** 1.12 ***
-0.21 **
f 0.12
2 0.49 0.40 0.31 0.23 0.20
00 0.19**
0.13* 0.22 0.15
* 0.11
Deviance 397.75 378.10 367.68 333.81 323.89
(a) N158 (b) (c) 12 (d) 11 223 346 47 (e)
(f) (g) p.1p*.05p**.01p***.001
HLM 4
1 4
12
5
=0.12, P.1
2
=0.22, P.01
=0.53, P.001
3=-0.21,
P.01
2
HLM 3
2
5
5
H1
13
H2
H3
H4
1:1G1G2B1B2A1A2 30
6
6
G1 V V V V V V V G2 V V V V V V V B1 V V V V V B2 V V V A1 V V V V V V V V A2 V V V V V V
5-1-2
A1
14
SOP
7
G1 V V V V
G2 V V V
B1 V V V
B2 V V V V V
A1 V V
A2 V V V V V
A2
2011
Hewitt20071.
2. 3. 4.
5.2012
15
Schaufeli &
Bakker2004
George
Zhou(2007)
Wayne et. al.1997
Barsade2002Wu & Hu(2009)
16
38 29
30
17
...
Sy et al., 2005
2001 2014HR
2014-01-15 2012
2007 1998SPSS 2011
2002 2012
20132012
http://itriexpress.blogspot.tw/2013/10/2012.html
2013
2013 1997
2011 447 2005 2013 2006
6(4)67-80 2012 Employee Job Satisfaction and Engagement How Employees are Dealing with
Uncertainty
Amabile, T. M., & Kramber, S. J. , 2007. Inner work life: Understanding the subtext of
business performance. Harvard Business Review, 85(5), 72-83.
Anderson, C., Keltner, D. and John, O. P., 2003. Emotional convergence between
18
people over time. Journal of Personality and Social Psychology, Vol. 84, No. 5, pp.
1054-1068.
Ashforth, B. E., & Humphrey, R.H., 1995. Emotion in the workplace: A reappraisal,
Human Relations, 48(2), pp. 97-125.
Babcock- Roberson, M. E., and Strickland, O. J., 2010. The relationship between
charismatic leadership, work engagement, and organizational citizenship behaviors.
The Journal of Psychology, 144(3), 313-326.
Babin, B.J. & Boles, J.S., 1996. The effects of perceived co-worker involvement and
supervisor support on service provider role stress, performance and job satisfaction.
Journal of Retailing, 72(1) : 57-75.
Barsade, S. G., 2002. The ripple effect: Emotional contagion and its influence on group
behavior. Administrative Science Quarterly, 47: 644-675.
Bennett, M. and Bell, A., 2004. Leadership & Talent in Asia: How the Best Employers
Deliver Extraordinary Performance, Hewitt Associates, Singapore: John Wiley &
Sons (Asia).
Best, R. G., & Stapleton, L. M., 2005. Core Self-Evaluations and Job Burnout: The Test
of Alternative Models. Journal of Occupational Health Psychology, 10(4),
441-451.
Carley, K.M. & Kaufer, D.S., 1993. Semantic connectivity: An approach for analyzing
symbols in semantic networks.Communication Theory, 3,183-213.
Carmeli,A. & Josman, Z. E, 2006. The relationship among Emotional Intelligence,
Task Performance, and Organizational Citizenship Behaviors, Human Performance, 19 (4), 403-419.
Carroll, S. J. and C. E. Schneier., 1982. Performance Appraisal and Development of
Performance in Organization, Glenview Illionis: Scott, Foresman.
Christopher Rice, President & CEO, BlessingWhite., 2007. Driving Long-Term
Engagement through a High-Performance Culture. BlessingWhite, Inc. Princeton,
NJ. All rights reserved
Contractor, N.S. & Eisenberg, E.M., 1990. Communication networks and new media in
organizations. In J.Fulk & C.W. Steinfield (Eds.), Organizations and
communication Technology (pp.143-172). Newbury Park, CA: Sage.
Demerouti, E., Bakker, A.B., De Jonge, J., Janssen, P.P.M. and Schaufeli, W.B., 2001b.
Burnout and engagement at work as a function of demands and control,
Scandinavian Journal of Work, Environment and Health, Vol. 27, pp. 279-86.
Demerouti, E., Bakker, A.B., Nachreiner, F. and Schaufeli, W.B., 2001a. The job
demands-resources model of burnout, Journal of Applied Psychology, Vol. 86, pp.
499-512.
Eisenberger,R., et al., 2002. Perceived supervisor support: contributions to perceived
organizational support and employee retention. Journal of Applied Psychology
87(3): 565.
Erickson, B., 1988. The relational basis of attitudes. In S.D. Berkowitz & B.Wellman
(Eds.), Social structures: A network approach (pp.99-121).
Farh, J. L., & Cheng, B. S., 1997. Modesty bias in self-ratings in Taiwan: impact of item
wording, modesty value, and self-esteem. Chinese Journal of Psychology, 39,
103-118.
Fredrickson, B. L., 2001. The role of positive emotions in positive psychology: The
broaden-and-build theory of positive emotions. American Psychologist, 56:
218-226.
Freudenberger, H. J., 1974. Staff burn-out. Journal of Social Issues, 30, 159-165.
Gagnon, M.A. & Michael, J.H., 2004. Outcomes of perceived supervisor support for
19
wood production employees. Forest Products Journal, 54(12) : 172-177.
Gallup, Inc., 2013. All rights reservedEngagement at work: its effect on performance
continues in tough economic times
George, M. J. and Zhou, J., 2007. Dual Tuning in a supportive context: Joint
contributions of positive mood, negative mood, and supervisory behaviors to
employee creativity. Academy of Management Journal, Vol. 50, No. 3, pp.
605-622.
Halbesleben, J. R. B., 2006. Sources of social support and burnout: A meta- analytic test
of the conservation of resources model. Journal of Applied Psychology, 91(5),
1134-1135.
Hay Group., 2002. Enagage employees and boost performance. Hay Insight
Connections, 1(1), 4.
Hewitt Associates ., 2007. Best Employers in Asia 2007: Regional Highlights Report
Hobfoll, S. E., 1989. Conservation of resources: A new attempt at conceptualizing stress.
American Psychologist, 44, 513-524.
James, L. R., 1982. Aggregation bias in estimates of perceptual agreement. Journal of
applied psychology, 65: 219-229.
Kahn, W. A., 1990. Psychological conditions of personal engagement
anddisengagement at work. Academy of Management Journal, 33(4),692~724.
Kalimo, R., Pahkin, K., Mutanen, P., & Toppinen- Tanner, S., 2003. Staying well or
buring out at work: Work characteristics and personal resources as long-term
predictors. Work & Stress, 17(2), 109-122.
Kelly, J. R., & Barsade, S. G., 2001. Mood and emotion in small groups and work teams.
Organization Behavior and Human Decision Processes, 86: 99-130.
Kottke, J.L. & Sharafinski, C.E., 1988. Measuring perceived supervisory and
organizational support. Educational and Psychological Measurement, 48 :
1075-1080.
Kozowski, S. W. J., & Klein, K. J., 2000. A multi level approach to theory and research
in organizations: Contextual, temporal, and emergent processes. In S. W. J. Klein &
K. J. Klein (Eds.), Multilevel theory, research, and methods in organizations:
Foundations, extensions, and new directions: 3-90. San Francisco: Jossey-Bass.
LeBon, G., 1903. The crowd. London: Unwin.
Lynch, P.D., Eisenberger, R. & Armeli, S., 1999. Perceived organizational support :
inferior versus superior performance by wary employees. Journal of Applied
Psychology, 84(4) : 467-483.
Maslach, C., Schaufelli, W.B., & Leiter, M.P., 2001. Job burnout. Annual Review of
Psychology, 52, 397-422.
May D R., Gilson R L, Harter L M., 2004. The psychological conditions of
meaningfulness, safety and availability and the engagement of the human spirit at
work. Journal of Occupational & Organizational Psychology, 77(1), 1137.
Newmann, R. and Strack, F., 2000. Mood contagion: The automatic transfer of moods
between persons. Journal of Personality and Social Psychology, Vol. 79, No. 2, pp.
211-223.
Rich, B. L., Lepine , J. A., &, Crawford , E. R., 2010. Job engagement: Antecedents and
effects on job performance. Academy of Management Journal, 3(3), 617-635.
Robbins,S.P., 1990. Organizational theoryStructure, Design and Applications5 th ed.-Englewood Cliffs,N.J.: Prentice -Hall.
Salanova M., Agut S., Peiro J. M., 2005. Linking Organizational Resources and Work
Engagement to Employee Performance and Customer Loyalty: The Mediation of
Service Climate. Journal of Marketing Research, 19(3), 343-351.
20
Schaufeli, W. B., & Bakker, A. B., 2004. Job demands, job resources, and their
relationship with burnout and engagement a multi-sample study. Journal of
Organizational Behavior, 25, 293-315.
Schaufeli, W. B., Salanova, M., Gonzalez-Rom, V., & Bakker, A. B., 2002. The
measurement of engagement and burnout: A confirmative analytic approach.
Journal of Happiness Studies, 3(1), 71-92.
http://www.kcs.ecnu.edu.cn/dongtai_1.asp?id=1858&sid=18
Schaufeli, W. B., Salanova, M., Gonzlez-Rom, V., & Bakker, A. B., 2002. The
measurement of Engagement and burnout: A confirmative analytic approach.
Journal of Happiness Studies, 3, 71-92.
Schaufeli, W.B., & Bakker, A., 2003. UTRECHT WORK ENGAGEMENT SCALE.
Occupational Health Psychology Unit, 1.
Schaufeli, W.B., Bakker, A.B. & Salanova, M., 2006. The measurement of work
engagement with a short questionnaire: A cross-national study. Educational and
Psychological Measurement, 66, 701-716
Schaufeli, W.B., Bakker, A.B., & Salanova, M., 2006. The measurement of work
engagement with a short questionnaire- A cross-national study. Educational and
Psychological Measurement, 66(4), 701-716..
Schaufeli, W.B., Bakker, A.B., & Van Rhenen, W., 2009. How changes in job demands
and resources predict burnout, work engagement, and sickness absenteeism.
Journal of Organizational Behavior, 30, 893-917.
Schaufeli, W.B., Taris, T.W., & Bakker, A., 2006. Dr. Jekyll and Mr. Hyde: On the
differences between work engagement and workaholism. In: R. Burke (Ed), Work
hours and work addiction (pp. 193-252). Edward Elgar: Northhampton, UK.
Sloma Richard S., 1980. How to Measure Managerial Performance, Macmillan
P.C.,PP.66-89.
Sorber., 1993. Performance Measurement in the Central Government Departments of
the Netherlands. Public Productivity & Management Review.
Sy, T., Cote, S., & Saavedra, R., 2005. The contagious leader: Impact of the leaders
mood on the mood of group members, group affective tone, and group processes.
Journal of Applied Psychology, 90:295-305.
Wayne, W. G., Shore, L. M., & R. C. Liden., 1997. Perceived organizational support and
leader-member exchange: A social exchange perspective. Academy of Management
Journal, 40(1), 82-111.
Wu, T.- W., & Hu, C., 2009. Abusive supervision and employee emotional exhaustion:
Dispositional antecedents and boundaries. Group & Organization Management.
34(2) :143-169.