Coleg Llandrillo - Web viewILM Level 3 Award in Leadership ... The tutors are here to provide support and guidance to help you gain the skills and ... An approximate word count

Coleg Llandrillo

ILM Level 3 Award in Leadership & Management - NWF&RS

Course Handbook Sept - Dec 2017

Name: ________________________________

ILM Handbook 2017-2018 Page 1 of 23

WELCOME TO THE ILM LEADERSHIP & MANAGEMENT AT COLEG LLANDRILLO....................2

ABOUT THE HANDBOOK....................................................................................................................3Llandrillo - ILM Charter...................................................................................................................................................... 4Specific Roles and Responsibilities................................................................................................................................... 7Tutor contact details.......................................................................................................................................................... 7

ABOUT THE COURSE.........................................................................................................................8

ILM Level 3 Award in Leadership & Management Cohort 1 (Saturday delivery 2017)...................................................8ILM Membership............................................................................................................................................................... 9

ILM INDUCTION PROGRAMME – ALL LEVELS...............................................................................10

PROGRAMME/MODULE CONTENT..................................................................................................11Assessment guidance for students................................................................................................................................. 13Bilingual Policy................................................................................................................................................................ 14Course materials and Information................................................................................................................................... 14Learning Support............................................................................................................................................................. 14Library and IT Workshops............................................................................................................................................... 14Refreshments.................................................................................................................................................................. 14Absences........................................................................................................................................................................ 14Mobile Phones and other Electronic devises..................................................................................................................15Disciplinary Procedure.................................................................................................................................................... 15Plagiarism....................................................................................................................................................................... 15Equality & Diversity......................................................................................................................................................... 17Complaints Procedure..................................................................................................................................................... 18Llandrillo Assessment Appeals....................................................................................................................................... 18ILM Appeals Procedure................................................................................................................................................... 18Useful contacts................................................................................................................................................................ 20


Welcome to the ILM Leadership & Management at Coleg Llandrillo.I am delighted to welcome your ILM Certificate in Leadership & Management course, which will provide you with a professional qualification in Leadership & Management. Remember that all ILM qualifications are nationally and internationally recognised

The merger of Coleg Llandrillo and Coleg Menai, took place in April 2012. The merger of these two, already very successful colleges, into Grŵp Llandrillo-Menai has created a new institution which has the ability to drive the education and skills agenda for North Wales.

The main college campuses are located in the following areas: Coleg Llandrillo: Rhos-on Sea, Denbigh, Rhyl, Colwyn Bay, Abergele and Llanrwst Coleg Menai: Bangor, Llangefni, Holyhead, Caernarfon, Llanaelhaearn, Penrhyndeudraeth Coleg Meirion Dwyfor: Dolgellau, Glynllifon, Pwllheli Students can access the facilities at all of the above campuses

The tutors are here to provide support and guidance to help you gain the skills and knowledge to support you in improving your practice within the workplace, and my role as ILM Coordinator for Coleg Llandrillo is to make sure that all our courses run as they should.

Finally, remember that we are here to support you in whatever way we can. It is up to you to make the most of the opportunities available to you.

Good luck

Sian Knapper

ILM Coordinator


About the HandbookThe aim of this handbook is to give you an introduction to ILM, and Coleg Llandrillo, and the information you will require for successful completion of the programme.

Llandrillo - ILM Charter Coleg Llandrillo is committed to delivering the best customer service. This charter lays out the level of service you can expect from us as an ILM team and the targets we have set to ensure that we meet your needs. If we don’t get something right first time we’d like to hear from you, so that we can keep improving the service we provide.

College We will endeavour to work closely with the employer to assess training needs We will offer our service as interviewers to check programme suitability We will assist in providing tools to complete training needs analysis We will Inform the employer/students of workload expectations and individuals’ commitment re

assignment completion time and deadlines We will ensure where applicable, that we provide an appropriate learning environment Assignments will be submitted electronically where possible via VLE and Moodle (appropriate

to level/available resources) We will conduct timely reviews on courses and provide student progress to the employer We will negotiate, develop and agree specific communication frameworks – e.g. attendance,

performance, outcomes with each individual employer We will respond to queries within 10 days We will endorse, support and embed ILM Customer Charter We will register students with ILM within agreed timescales.

For programmes lasting more than 3 months – register no later than 4 weeks after the start of the programme. For shorter programmes - register within a week of the start date.

We will empower our students to improve services and promote quality, and ensure that their knowledge and experience is put to good use within the workplace.

We will process invoices in line with terms and timescales agreed in the tender document/contract.

Employer/Sponsor We request that you ensure students are registered on the ILM level which is

appropriate/relevant to their work role We request that you identify individual training needs We request that you inform us of specific individual requirements (if not met, this could limit the

student’s ability to achieve) We ask you support us to ensure that the students are responsible for meeting deadlines and

following procedures when requesting extensions (extension - maximum of two weeks, with the exception of extraordinary circumstances)


We request that you maintain contact with the student throughout the programme. We encourage you to identify a mentor and/or support for the student We request that you establish awareness of study time so that the employee can achieve

within the stated timescales We request that where applicable, you provide an appropriate environment to complete

assignments, etc. We encourage you to provide feedback to the student, and to the ILM team here in Llandrillo.

Employee/Student You are responsible for your own development and learning and meeting assignment

deadlines

1 - Short programmes (6 – 12 weeks’ duration)All work to be submitted within 4- 6 weeks of course end date.

2 – Longer Programmes (12 weeks + duration)All work to be submitted within 8- 12 weeks of course end date (or end of the academic year as appropriate)

You are responsible for requesting extensions this must be made in writing and agreed with college and employer (Extension Limit - maximum of two weeks with exception of extraordinary circumstance – see assessment guidance)

You are expected to have 100% attendance – if unable to attend, must contact employer and college in writing (see assessment guidance)

You are expected as a matter of courtesy to be punctual and arrive on time for the start of the session

Guidelines on PunctualityPunctuality is an important factor within our core Values and reflects the fact that we show respect to our staff and peers. All tutors and learners should be aware of, and adhere to, the following guidance:1. All learners are expected to be arrive in classes on time. This will be emphasised by staff during the induction period and, on an on-going basis throughout the year as necessary.2. If learners are unable to attend classes on time due to special circumstances, they must inform the tutor/Programme Area administrative staff beforehand.3. Learners arriving 10 – 15 minutes late will be marked as Late.4. If learners turn up over 15 minutes late without a legitimate reason, they may be marked as absent. 5. Learners who are persistently late, without good reason, will be subject to disciplinary action in line with the Grwp Learner Disciplinary Procedures.

You are responsible for paying your Llandrillo tuition and ILM registration fees (refer to employee/employer contract for sponsored employees)


You are encouraged to establish sound working relationship with your mentor You are requested to negotiate reasonable study time with Line Manager and /or employer You are encouraged to treat college staff, guest speakers and employer representatives with

respect (procedures available – see Student Diary – Conduct on Campus) You are requested to submit assignments electronically via Moodle (appropriate to

level/available resources)


Specific Roles and Responsibilities.

Staff in the Leadership & Management Faculty

There is a new structure in the Leadership & Management faculty and the way each course is run. You need to understand the structure so that you can resolve difficulties quickly.

The Programme Area Manager is Mark Learmonth who is responsible for all courses run in the Leadership & Management faculty.

The Professional Programmes Coordinator is Sue Oliver-Jones on (01248) 365981. Sue will be able to provide information regarding your programme, especially if you can’t get hold of any of the course tutors.

The ILM Course Manager and Curriculum Coordinator is Sian Knapper who is responsible for the supervision of all ILM courses throughout Grwp Llandrillo-Menai, and is responsible to ILM for ensuring that the requirements for their courses are met.

The ILM Programme Leader is responsible for the running of the course, and for co-ordinating the workshops and student meetings, etc. They are also your Personal Tutors who will act as your mentor and point of contact throughout your course.

The contact details for your programme are listed below.

Tutor contact detailsPlease note your tutors’ details here:

Contact Name Subject Area Room & telephone number

Sian Knapper

e-mail:

ILM Curriculum

Coordinator: H 09 Ext 1487

[email protected] (01492) 546666

Andrea Adams

e-mail:

Tutor: H 10 Ext 1213

[email protected] (01492) 546666


mailto:[email protected]


About the CourseQualification Purpose and Aim

The Level 3 Award in Leadership and Management is ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. They particularly support practising team leaders seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures.

Credit Value: minimum 4 creditsInduction: At least 1 hoursTutorial Support: Minimum 2 hoursGuided Learning Hours (GLH):

The overall guided learning hours for the programme depends on the specific units selected, combined with the additional induction and tutorial support cited above.

Rules of Combination: Learners must gain a minimum of 4 credits from a choice of optional units.

Assessments: Criterion assessment applies to all units within this qualification (i.e. the learner must adequately evidence each assessment criterion.

Schedule of work

ILM Level 3 Award in Leadership & Management - 3 modules

(Thursday delivery 2017) 9am – 5pm Date Venue Tutor AM Session PM Session

9 -10.45am 11am – 12.30pm 1 - 4 pm 4 – 5pm

5/10/17 Abergele College(A12)

A Adams Induction Developing yourself and

others

Developing yourself and others

Assignment Workshop


A Adams Understanding Leadership Understanding Leadership


A Adams Understanding Leadership Assignment Workshop


A Adams Leading and motivating a team effectively

Leading and motivating a team effectively

7/12/17 Abergele College(A12a)

A AdamsAssignment Workshop/Review

21/12/17Submission of all Assignments


ILM Level 3 Award in Leadership & Management - 3 modules

(Saturday delivery 2017) 9am – 5pm

Date Venue Tutor AM Session PM Session

9 -10.45am 11am – 12.30pm

1 - 4 pm 4 – 5pm

30/09/17 Rhyl Fire Station

Sian Knapper

Induction Developing yourself and

others

Developing yourself and

others

Assignment Workshop


Sian Knapper

Understanding Leadership Understanding Leadership


Sian Knapper

Understanding Leadership Assignment Workshop


Sian Knapper




Sian Knapper Assignment Workshop/Review

16/12/17Submission of all Assignments

Assignments

1. Developing yourself and others2. Understanding Leadership3. Leading and motivating a team effectively


ILM MembershipAll registered candidates can become studying members of the ILM for 12 months and can enjoy a range of member benefits accessible through the ILM website. When studying for an ILM Management Apprenticeship you have 2 years free Membership.

Studying members are encouraged to upgrade to the appropriate professional grade of membership to enjoy additional benefits which will support their career and personal development.

Please contact The Institute's membership team with queries about: Becoming a member Membership renewals and subscriptions Membership activation Membership services and benefits

Telephone: +44 (0) 1543 266886 Email: [email protected]



ILM Induction Programme – All Levels

During your induction you should receive; An overview of ILM An outline of the qualification and the related support available (including resources which can

be downloaded from www.i-l-m.com) Information about the ILM studying membership and benefits The aims of management development according to ILM Our Customer Charter An outline of the format of the programme – content, hours, attendance, delivery methods, etc. The assessment requirements, including assessment criteria Roles and responsibilities of centre staff, learners and ILM Available Learning and study skills, including reference to use of library, internet and any open

or on-line learning to be used Information on tutorial support, advice and guidance, equal opportunities, appeals procedures,

authenticity and plagiarism

You will also be required (as applicable to your programme) To complete the College Enrolment Form To activate your free ILM studying membership


http://www.i-l-m.com/

Programme/Module Content

Title: Understanding Leadership

Level: 3

Credit value: 2

Learning outcomes (the learner will) Assessment criteria (the learner can)

1 Understand leadership styles 1.1

1.2

Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations

Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour

2 Understand leadership qualities and review own leadership qualities and potential

2.1

2.2

Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture, using feedback from others

Describe appropriate actions to enhance own leadership behaviour in the context of the particular leadership model

Additional information about the unit

Unit purpose and aim(s) To develop knowledge and understanding of leadership as required by a practising or potential first line manager.

Additional Guidance about the Unit

Indicative Content:

1• The qualities of leadership • The leader – roles and responsibilities • Differences and similarities between leadership and management, and the need for each of them • Range of at least three leadership models (such as trait, contingency, situational, distributive, servant oblique leader, transactional/transformational) and their significance for task performance, culture and relationships • Leadership behaviours and the sources of power

2• Identification, development and appropriate choice of personal leadership styles and behaviours • The role of trust and respect in effective team leadership • Supervised practice or simulation to develop the ability to apply knowledge and skills


Title: Leading and motivating a team effectively

Level: 3

Credit value: 2

Learning outcomes (the learner will)

Assessment criteria (the learner can)

1 Know how to communicate the organisations vision and strategy to the team

1.1

1.2

1.3

Explain the importance of the team having a common sense of purpose that supports the overall vision and strategy of the organisationExplain the role that communication plays in establishing a common sense of purposeAssess the effectiveness of own communication skills on the basis of the above

2 Know how to motivate and develop the team

2.1

2.2

2.3

Describe the main motivational factors in a work context and how these may apply to different situations, teams and individuals Explain the importance of a leader being able to motivate teams and individuals and gain their commitment to objectivesExplain the role that the leader plays in supporting and developing the team and its members and give practical examples of when this will be necessary


Unit purpose and aim(s) To enable learners to understand the need for teams to have a sense of vision and purpose that reflects the organisation’s, and the role that effective communication, motivation and individual and team development play in enabling this to happen.


Indicative Content:

1 Why organisations or projects need a vision, mission and strategy and what they mean for first line leadership How to develop team objectives that support overall strategy and vision The importance of a team having a common sense of purpose that links to vision and strategy The role that effective communication plays in conveying the overall mission of the organisation or project and

how the collective work of the team and it’s individual members support this Effective techniques for communicating vision, goals and objectives in terms of:

choosing effective times and places to communicate with the team and individuals selecting appropriate communication methods communicating clearly and accurately active listening skills receiving and responding appropriately to feedback

2 The critical importance of teams and individuals being motivated and committed to their objectives Alternative theories of motivation, for example (select as appropriate):

Maslow’s Hierarchy MacGregor’s Theory X and Theory Y Herzberg’s Two Factor Theory Vroom’s Expectancy Theory McClelland’s 3-Needs Theory

Motivational factors that are available to the leader, for example: safety and security sense of belonging and common purpose respect empathy recognition of achievement involvement in decision making


sense of fulfilment self-development material rewards sanctions

An appreciation of how these factors can apply to different situations, teams and individuals How to select and use appropriate motivational factors Giving feedback on performance Basic support needs that individuals may have and how to meet these The importance of continuous development for the team and individual members

Title: Understanding Leadership

Level: 3

Credit value: 2

Learning outcomes (the learner will) Assessment criteria (the learner can)

1 Understand leadership styles 1.1

1.2

Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour

2 Understand leadership qualities and review own leadership qualities and potential

2.1

2.2

Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture, using feedback from others Describe appropriate actions to enhance own leadership behaviour in the context of the particular leadership model


Unit purpose and aim(s) To develop knowledge and understanding of leadership as required by a practising or potential first line manager.


Indicative Content:

1• The qualities of leadership • The leader – roles and responsibilities • Differences and similarities between leadership and management, and the need for each of them • Range of at least three leadership models (such as trait, contingency, situational, distributive, servant oblique leader, transactional/transformational) and their significance for task performance, culture and relationships • Leadership behaviours and the sources of power

2• Identification, development and appropriate choice of personal leadership styles and behaviours • The role of trust and respect in effective team leadership • Supervised practice or simulation to develop the ability to apply knowledge and skills


Assessment guidance for students Where stated, select topics in your own organisation and/or area of work, (or within another organisation if

you are currently unemployed)

You may wish to discuss your choice of topics with your line manager or tutor prior to writing up your assessment(s)

Structure your work by using the headings shown in bold when writing up your assessments

An approximate word count is shown for each section of an assessment. This should be seen as a guide only, to help you achieve a balanced piece of work

The total marks available for each section and the minimum required to pass is shown in brackets on the assessments

The overall pass mark is 50 marks, but you also have to achieve the minimum marks against each assessment criterion (AC) shown on the marking sheet.

Study the assessment criteria shown for each unit carefully and check to see that your work “measures up” before you submit

Whilst you will not be penalised for weak spelling and grammar, you should remember that this may affect the meaning of your document. It is therefore expected that appropriate attention be given to such matters

Remember that your tutor is there to support and guide you

All material will be kept confidential and secure as far as is reasonably possible

Ask your tutor if you are not sure about the submission date

Ensure that you do your own work and do not plagiarise work from others. If you are not sure what is meant by plagiarism speak to your tutor who will clarify, or may provide you with some notes produced by ILM/Grwp Llandrillo Menai. The college uses Turnitin to check for Plagiarism.

All submissions should be uploaded electronically through the appropriate Moodle assignment upload facility.

If you have a problem meeting the submission date, contact the Tutor BEFORE the submission date. An extension of up to 14 days may be given if you have a valid reason.

Feedback on your submission will normally be provided within three working weeks of submission. Your work may be marked by two tutors to confirm the grade awarded to you (internal verification) and in some cases an External Verifier may also look at your work and please not that they are able to change any awarded grade.

You may choose to be assessed through the medium of Welsh. Please ask your tutor or the ILM Coordinator for details.

If you submit a piece of work that does not cover the requirements of the assignment, it will be returned to you. You will only be able to resubmit an assignment once only.


Bilingual Policy

It is college policy to encourage students to submit work in the language of their choice (Welsh or English).

Course materials and InformationAll students will be issued with a network login account and a college email address. The main location where you fill find course materials is Moodle (Coleg Llandrillo) this is a web based resource and you can access this from any internet enabled technology.

You will also have access through your free ILM student membership to resources on the ILM web site www.i-l-m.com

Learning SupportThe college is packed with resources that are available to you as a part-time student at whichever site is nearest to you. (See map on Welcome page)

Students with additional learning needs and/or disabilities will be provided with the appropriate support, please contact your personal tutor who will help you to access these services.

Library and IT WorkshopsThe library stocks a good range of books and journals (hard copy and electronic) in business and management. All campus based students will be shown how to use the library and its facilities during induction and any other follow up sessions. You also have online access to the Library Catalogue and e resource collections through the ‘Tardis’ page via Moodle.

Additional resources are also made available for students in the IT workshop, with helpful and friendly staff on hand, to give advice and support.

Refreshments

There are several areas with all college campuses that provided eating and drinking facilities, these will be identified as part of your induction to the programme.On evening programmes, these may be limited to certain areas and times only.

AbsencesIf you have a business commitment, or if you are going to be absent for any reason, it is your responsibility to inform your Personal Tutor in writing or by contacting Sue Oliver-Jones on (01248) 365981.If you do not inform your Personal Tutor/Programme leader after a sustained period of nonattendance we will invite you to meet with your Tutor/Programme Leader to discuss your attendance record. Continued non-attendance may result in you having to defer or withdraw from your studies.


http://www.i-l-m.com/

Mobile Phones and other Electronic devises.As a matter of courtesy you are expected to switch off your mobile phones and other electronic devises at the start of the session. If there is a good reason for not doing so, please notify your tutor beforehand.

Disciplinary ProcedureFormal disciplinary procedures will be invoked for dealing with alleged breaches of regulations and alleged misconduct, you must comply in the first instance with College regulations, or you will be subject to the colleges Disciplinary Procedures and where applicable those of ILM. https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20141216143201Policies.docx

PlagiarismStudent Disciplinary Procedure (Coleg Llandrillo)The college policy states that Plagiarism is an example of serious misconduct (see below) and will be dealt with according to the flow chart below.

Serious MisconductExamples of serious misconduct include:- Being on College premises or attending a College event whilst under the influence of drink or illegal drugs- Dealing drugs on College premises- Violent behaviour towards staff or another student- Use of abusive language towards a member of staff or another student- Harassment or bullying towards another student or member of staff- Plagiarism.


https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20141216143201Policies.docx


ILM Plagiarism, Collusion and Cheating PolicyPlagiarism is a specific form of cheating which applies to all assessment. There are many definitions but they all have in common the idea of taking someone else’s intellectual effort and presenting it as one’s own. ILM’s definition is that plagiarism is the unacknowledged incorporation into a learner’s work of materials derived from published or unpublished work by another person and presented as if it were the learner’s own work.Published work includes books, articles and materials found on the internet. Examples of unpublished work could be course notes, a piece of work previously submitted by another learner, or work about to be submitted by another learner, or perhaps copied from a work colleague or family member. Examples of plagiarism include:

Extracts from another person’s work, published or unpublished, without using quotation marks and/or an acknowledgement of the source

Summarising the work of another or using their ideas without an acknowledgement of the source Copying or using the work of another learner (past or present) with or without that person’s knowledge

or agreement Purchasing essays or downloading them from the internet to submit them as your own work.

The Harvard system for referencing sources is well-established and you can find guidance on how to use it on the internet (Moodle for Llandrillo Students).

Collusion is a form of plagiarism that involves unauthorised co-operation between at least two people with the intent to deliberately mislead or deceive. Collusion can take the following forms:

two or more learners conspiring to produce a piece work together with the intention that it is submitted as his/her own, individual work. Or with the intention of at least one learner submitting it as his/her own, individual work

a learner submitting the work of another learner (with their consent) as his/her own, individual work. In such cases, both learners would be deemed to be guilty of collusion

although also an example of plagiarism, the submission of a piece of work that is not the learners own individual work that has been purchased from a third party. For example, from an essay or assignment writing service or by soliciting another individual to produce a piece or work on their behalf

unauthorised co-operation between a learner and a third party in te production of a piece of work that will be submitted as the learners own

Cheating is an attempt to deceive ILM assessors, examiners and/or external verifiers and includes: centres giving excessive help to a learners in writing an assignment, or writing any of it for them impersonating or trying to impersonate a learner, or attempting to procure a third party to impersonate

oneself copying or reading from the work of another learner or from another learner's books, notes,

instruments, computer files or other materials or aids, unless expressly permitted offering a bribe of any kind to an invigilator, examiner or other person connected with assessment any attempt to tamper with assignment or examination scripts after they have been submitted by

learners

https://www.i-l-m.com/~/media/ILM%20Website/Sharepoint%20Documents/_Published%20Documents/ilm-policies-d8-plagiarism-collusion-and-heating-policy.pdf.ashx

Equality & Diversity

Grŵp Llandrillo-Menai will build on the good practice already in place within each of its colleges to promote a greater understanding of equality and diversity issues and the implementation of its Strategic Equality Plan.




https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20140821155902Policies.doc

Complaints Procedure

Coleg Llandrillo has a complaints procedure which should be used for all issues other than appeals against assessment decisions. The document (Complaints Procedures March 2011) detailing the complaints procedure can be found on the college web site using the hyperlink below.

https://gp.gllm.ac.uk/gpcontent/Policies/Grwp/20140905161649Policies.pdf

Llandrillo Assessment Appeals Coleg Llandrillo has an assessment appeals policy which should be used for all internal assessment decisions. The appeal against the assessment decision will be through the Assessment Appeals Procedure.

Informal Procedure – Stage 1Learners should always discuss the matter with their tutor or assessor before invoking the appeals procedure. The tutor or assessor may, at this stage, seek to have the work informally re-assessed by a member of teaching staff outside of the original assessment team.

Formal Procedures – Stage 2If the matter cannot be resolved at the informal stage then the learner should contact the Curriculum Area Director. The Curriculum Area Director will provide the learner with an Internal Assessment Appeals Form. The learner will need to provide evidence to support their claim of unfair or improper conduct of assessment.The Internal Assessment Appeals Form must be submitted within 21 working days of the assessment decision, or 42 working days before award certification (whichever occurs sooner). The appeal will be considered and a written decision communicated to the learner within 7 working days of the panel hearing.If the learner incurs incidental expenses as a result of making an appeal the College will consider reasonable re-imbursement of these expenses.If the learner considers that the college has not conducted an appeal fairly, or that they have been discriminated against, a written request should be lodged with the Quality Assurance Manager who will refer it to the appropriate awarding body. This must be received within 7 working days of the panel hearing (see 6 above).https://gp.gllm.ac.uk/gpcontent/Policies/QualityandStudents/20150109122526Policies.doc

ILM Appeals ProcedureThe ILM policy provides the process for making an appeal – although a learner should exhaust the college’s own process (stated above) before referring to the ILM procedure.

Process for ILM Appeals

Stage one: Lodging the appealFor all appeals other than membership, the appeal must be emailed to the ILM Regulation and Quality Improvement Manager

Stage two: Paying the appeal fee and ILM appointment of lead reviewer

Stage 3: Conduct of review involving different ILM personnelILM will appoint a lead reviewer who was not involved in the decision in question. The lead reviewer will consult as necessary with relevant parties and may ask for additional evidence.


Stage 4: Lead reviewer’s findings reported to appeals panel and final decisionFollowing the review, the lead reviewer will report his/her findings to the ILM appeals panel. The appeals panel will make the final decision for ILM. In most cases, this decision will be binding and there is no further right of appeal. However, where a regulated qualification is involved, Centres or learners have the right to escalate their appeal directly to the appropriate regulator (see Escalation below)

Final stage: Communicating the decisionThe decision will be communicated to the appellant by the ILM Regulation & Quality Improvement Manager or equivalent. We will normally provide a response to you within 30 working days of receipt of your appeal fee. If it needs to take longer we will keep you informed.

https://www.i-l-m.com/~/media/ILM%20Website/Sharepoint%20Documents/_Published%20Documents/D9-ILM-Appeals-Policy-2014.pdf.ashx

Escalation

OfqualLearners registered on any regulated qualification have a further right of appeal to Ofqual. However the regulator requires that ILM’s appeals process is exhausted first.Refer to http://ofqual.gov.uk/complaints-and-appeals/


Useful contacts

College ILM Course Manager and Curriculum CoordinatorSian Knapper, Coleg Llandrillo, Llandudno Road, Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 ext. 1487.Email: [email protected]

Professional Programmes CoordinatorSue Oliver-Jones, 01248-0365981Email: [email protected]

TutorAndrea AdamsColeg Llandrillo, Llandudno Road, Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 ext. 1213.Email: [email protected]


Head of Quality and Performance.James Nelson, Coleg Llandrillo, Llandudno Road, Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 Email: [email protected]

Programme Area Manager Mark LearmonthColeg Llandrillo, Llandudno Road,Rhos-on Sea, Colwyn Bay, Conwy, LL28 4HZ. Tel: 01492 546666 ext.1235Email: [email protected]





