Colin Carmichael, Chief Executive, Canterbury City Council and Chairman Kent Public Sector Network

KPSNOne County’s Journey Towards a Total Place

10:30 Welcome and IntroductionColin Carmichael, Chief Executive, Canterbury City Council and Chairman Kent Public Sector Network

10:45 Total Place and Public Sector TransformationHelen Bailey, Director - Public Services, HM Treasury

11:15 Citizenship in the 21st Century: Addressing the Digital Challenge Peter Gilroy OBE, Chief Executive, Kent County Council

11:45 The Role of the Private Sector Partner Rob Chapman, VP & MD Unisys UK

12:05 Questions and Answers12:30 Lunch, Networking and Exhibitions14:00 Close

Total Place and Public Sector TransformationHelen Bailey, Director - Public Services, HM Treasury

Kent Public Service Kent Public Service Network LaunchNetwork Launch

24 November 200924 November 2009

Peter Gilroy OBEPeter Gilroy OBE

Chief ExecutiveChief Executive

Kent County CouncilKent County Council

CONTEXTCONTEXT Public expenditure can not be sustained in its Public expenditure can not be sustained in its

present form present form As citizens we are becoming more articulate As citizens we are becoming more articulate

and demanding, and more litigious, and we like and demanding, and more litigious, and we like to handle things ourselves to handle things ourselves

Public services and expectations are moving Public services and expectations are moving into services that give choice and increase into services that give choice and increase quality of lifequality of life

Globalisation and the Internet have Globalisation and the Internet have fundamentally altered approaches and fundamentally altered approaches and behavioursbehaviours

The Semantic World Web will bring further The Semantic World Web will bring further interactive possibilitiesinteractive possibilities

The Digital Age – Digital BritainThe Digital Age – Digital Britain

Lancaster University report on young people’s needs in Lancaster University report on young people’s needs in a digital age - We are “immigrants” to technology a digital age - We are “immigrants” to technology compared with 16-24 year olds – the “Digital Natives”compared with 16-24 year olds – the “Digital Natives”

This is a social revolutionThis is a social revolution Total PlaceTotal Place Public Access in the 21Public Access in the 21stst Century, and our behaviour, is Century, and our behaviour, is

changing – needs are inter-relatedchanging – needs are inter-related Telephonic access needs to be simple – single numbersTelephonic access needs to be simple – single numbers Web access needs to be transactional - Footfall Web access needs to be transactional - Footfall

complementarycomplementary Multi-agency linkages and connectivityMulti-agency linkages and connectivity Carter Report - Broadband speed and quality Carter Report - Broadband speed and quality are essentialare essential

The digital world is as important as roads, transport and all aspects of

infrastructure.

Are the political and professional classes not simply immigrants to this

world but sceptics?

Many see the world web and Internet as less important.

If at first an idea isn’t absurd, If at first an idea isn’t absurd, there’s no hope for it….there’s no hope for it….

““An amazing invention but An amazing invention but who would ever want to use who would ever want to use one?” one?” Rutherford B Hayes, Rutherford B Hayes, US PresidentUS President

This device has too many This device has too many shortcomings to be seriously shortcomings to be seriously considered as a means of considered as a means of communication. The device communication. The device is inherently of no value to is inherently of no value to us.”us.” Western Union Western Union

“ “Everything that can be Everything that can be invented has been invented has been invented.” invented.” US Patent US Patent Office 1899Office 1899

""Well-informed people Well-informed people know it is impossible to know it is impossible to transmit the voice over transmit the voice over wires. Even if it were, it wires. Even if it were, it would be of no practical would be of no practical value.“ value.“ Boston Post 1865Boston Post 1865

““Computers in the Computers in the future may weigh no future may weigh no more than 1.5 tons.” more than 1.5 tons.” Popular Mechanics, Popular Mechanics, 19491949

““A social news website where A social news website where the users choose the top the users choose the top stories? That will never work!” stories? That will never work!” Bill GatesBill Gates

““There is no reason for any There is no reason for any individual to have a computer individual to have a computer in his home.” in his home.” Ken Olsen, Ken Olsen, President, Digital Equipment, President, Digital Equipment, 19771977

““The Internet will The Internet will catastrophically catastrophically collapse in 1996.” collapse in 1996.” Robert Metcalfe, Robert Metcalfe, Internet InventorInternet Inventor

““I think there is a world I think there is a world market for maybe five market for maybe five computers.” computers.” Thomas J. Thomas J. Watson Snr, IBM Chairman, Watson Snr, IBM Chairman, 19431943

What they said about computers….!!What they said about computers….!!

This is not about restructuring – it is about This is not about restructuring – it is about innovation transformation and being obsessed with innovation transformation and being obsessed with people’s experience of public servicespeople’s experience of public services

Promoting independence and choice, and the Promoting independence and choice, and the personalisation of services personalisation of services

Shift of power from systems and practitioners to Shift of power from systems and practitioners to citizenscitizens

Technology is just a tool. Dramatic change will Technology is just a tool. Dramatic change will continue and we should not underestimate the continue and we should not underestimate the massive shift in all areas of our lives with regard to massive shift in all areas of our lives with regard to applied technology. applied technology.

There will be more change in the next ten years than There will be more change in the next ten years than in the last 70in the last 70

It took the telephone 75 years and television 13 It took the telephone 75 years and television 13 years to acquire 50 million users. It took the Internet years to acquire 50 million users. It took the Internet five years. five years.

ConclusionConclusion

Logic will get you from A to B; Logic will get you from A to B; imagination will get you imagination will get you

everywhere.everywhere.

Imagination is everything; it is Imagination is everything; it is the preview of life’s coming the preview of life’s coming

attractionsattractions

We have an opportunity to invent

the future, not be victims of it

The Role of the Private Sector Partner

Rob ChapmanVP & MD Unisys UK

22 of the top 25 world’s banks rely on Unisys

8 of the top 10 global life and pension insurers are Unisys clients

7.5 million bank accounts are protected by Unisys Managed Security Services

1200 TSA employees provided with VOIP in new offices in 3 weeks

600 airports worldwide use Unisys solutions

100 carriers in 40 countries

All UK Police forces use HOLMES 2 - developed by Unisys

50 percent of the world’s cheques are processed by Unisys solutions

58 million citizens worldwide use Unisys smart cards

300 justice agencies worldwide partner with Unisys

1 billion airline bags are cleared annually using Unisys solutions

10 Million

Subscribers to BT’s 1571 service managed by Unisys

18 million Malaysian citizens use Unisys smart cards

12,000Emergency calls per day for Metropolitan Police

1,500 government organizations are Unisys clients

20 US airports use Unisys biometric solutions

29 percent of all air passengers are served using Unisys solutions

150 million voicemail subscribers worldwide

What we deliver to the KPSN partnership

• Provide a shared wide area network across 16 Kent organisations • Over 1200 sites• Including 600 schools• Unbundled over 50 exchanges

• A shared network that carries multiple technologies• Data• Conference calls• Telephony and IP Telephony

• Secure Access • Web Filtering• Shared Security Compliance – Aggregated GCSX

• Broad catalogues of additional services

The Role of the Private Sector Partner

To bring experience

• To provide resources

• To drive innovation

• Deliver to the Public Sector agenda

Experience

• Complexity

• Governance

• Risk

• Process

• Security

Resources

• People - Breadth and depth

• Transferable assets and skills

• Economies of Scale

• Partner beyond the contract

Innovation

• A Necessity, Not a Luxury

• Enabling Technology

• Service & Business Outcomes

Unisys and the KPSN Partnership

What we have delivered:

• Immediate cost savings

– Cost effective solution

• Future savings

– KPSN is a platform for driving real cross organisational public service

efficiencies

• Better public services

– KPSN is the foundation for enabling services to be centred on the

citizen

• As a KPSN partner we have helped create KPSN and are actively

helping to drive it’s growth and success

The Role of the Private Sector Partner

Experience Resources Innovation

Deliver to the Public Sector agenda

The Role of the Private Sector Partner

Rob ChapmanVP & MD Unisys UK