Collaboration on Quality in the Space and Defense Industriesasq.org/asd/2018/04/quality-control/collaboration... · • Testing and training reports • No standardized record retention

MARCH 2018

Presented by Melanie Cunningham, President

Collaboration on Quality in the Space and Defense Industries

MAINTAINING TODAY’S HIGH REQUIREMENTS:

A MOM & POP SHOP PERSPECTIVE

www.TitaniumFinishing.com

This is my Dad, Mel Faul. He started Titanium Finishing Company with my mom, Rae, when I was seven years old.

OUR HISTORY


• Medical

• Aerospace

• Marine/Undersea/Oil & Gas

• Industrial

• Defense

• Commercial

• Consumer Products

MARKETS WE SERVE


• Proprietary Titanium

Anodize Process

• Hardcoat Anodize of

Aluminum

• Solid Film Lube Application

• Ion Vapor Deposition of

Aluminum

OUR HIGH QUALITY COATINGS


TFC is housed in a 22,000 square foot shop in East Greenville, Pennsylvania. We are a family/woman-owned business that has been providing a select few high quality coatings since 1970 and located in East Greenville since 1980. We currently have 17 employees – the most we’ve ever had.

VIEW OF THE SHOP


• Increased lubricity

• Emissivity properties

• Colors are stable and repeatable

• Excellent base for paints, adhesives & dry film lubes

• Non-toxic and biocompatible for bodily implantation

TITANIUM ANODIZE


• Increased hardness

• Increased corrosion protection

• Excellent insulation properties

• Excellent release properties

HARDCOAT ANODIZE ON ALUMINUM


SOLID FILM LUBRICANTS


• Aids lubricity

• Space applications

• Corrosion protection

• Increased wear resistance

• Corrosion protection

• Sacrificial coating between dissimilar metals

• Environmentally-safe replacement for cadmium plating

ION VAPOR DEPOSITION (IVD) OF ALUMINUM


DIFFERENT MARKETS = DIFFERENT QUALITY REQUIREMENTS


REGULATORY AGENCIES WE NEED TO SATISFY


• Environmental Protection Agency

• PA Department of Environmental Protection

• Local Water and Sewer Regulations

• Air Quality – Degreaser, Fugitive Emissions, etc.

• Wastewater – twice-yearly testing

• OSHA – quarterly training & record keeping

• ITAR – yearly renewal and customer notification

• DDTC – Department of Defense Trade Controls

• SAM.gov – System for Award Management

MARKETS WE SERVE AND THEIR VARIED QUALITY REQUIREMENTS

In the 48 years we have been in business, TFC has provided coatings for many different types of industries.

• Medical

• Aerospace

• Marine/Undersea/Oil & Gas

• Industrial

• Defense

• Commercial

• Consumer Products


• Line Clearance

• Malpractice Awareness

• FOD Awareness

• Copy Exact training

• Training for long-time employees

• Checklists and tests for employees

• OSHA safety training (outsourced)

• Regulatory agencies (outsourced)

TRAINING NECESSITIES


• In-house Job Work Orders

• Certificates of Conformance

• Incoming/outgoing inspection reports

• Testing and training reports

• No standardized record retention

across industries served.

• No “one size fits all” software for small

companies such as MRP or SAP

– too costly

RECORDKEEPING


• Employee training

• Corrective actions

• Quality audits

• Customer approval lists

• Safety training

• Equipment preventive maintenance

schedules

• Calibration records

• Mandatory regulatory testing records

RECORDKEEPING


• In-house testing vs. outside testing

• Use of customer-specific portals for purchase order delivery and acknowledgement

• Invoicing - SCAR and audit responses

• Cyber-security

• ITAR and DDTC, SAM.gov registrations

• Essay-type supplier self-audits

EXAMPLES OF PRIME/DOD REQUIREMENTS


• Duplication of specification testing requirements

• Auditor follow-up site visits

• Difficult online SCAR submissions through supplier portals

• OFI – Opportunity for improvements taken seriously

AUDIT FOLLOW UP REQUIREMENTS


TIME = MONEY

• “By the way, there must be a DCMA witness and we need the parts NOW!”

• “You MAY become a second source.”

• After 8-hour audit: “You have no NADCAP – review board may not approve you anyway.”

• “Employee retraining schedules on our timetable, not yours.”

I WON’T MENTION ANY NAMES, BUT...


• “We wrote three process specs based on your process –but we forgot to tell you – and we wrote them incorrectly.”

• “We don’t want to use the other three coaters in the USA but … “

• “Here’s our supplier self audit. It should only take five hours to complete.”



• “I sent 76-paged DFARS Cyber Security requirements. Do you comply?”

• Different divisions do not recognize quality approvals from their own companies.

• “Sorry, we are only approving you for one part number because that’s the one no one else can do.”

• “You can send out all testing requirements done in-house – cost not considered.”



• I would ask for meaningful, content-appropriate supplier self-surveys.

• I would say - Share your programs and customer-specific training materials. Don’t make us re-invent the wheel.

IF I WERE QUEEN FOR A DAY…


• I would be happy to do my best to comply with PRACTICAL requests.

• I would remind our cost in resources – yearly audits both written and in person.



• I would ask you to send auditors who can see that a very small business who only does a few processes can do them well and doesn’t necessarily need a large corporate structure to get the job done.



We welcome the chance to show them our shop and the quality work we do – without third-party certifications.

• Recognize the value in our expertise and strike a balance between your quality requirements and our desire to remain a small, high quality company.

• You need us and we need you. Let’s not make us the enemy because we are small.



A small business providing quality products to big businesses!

Titanium Finishing Company

248 Main St. P.O. Box 22 East Greenville, PA 18041 Phone: (215) 679-4181 Fax: (215) [email protected] www.TitaniumFinishing.com

Melanie Cunningham, President

Documents

Collaboration on Quality in the Space and Defense Industriesasq.org/asd/2018/04/quality-control/collaboration... · • Testing and training reports • No standardized record retention