Collaboration Reimagined - Transforming Teamwork in the ... · The pace of change is accelerating - giving rise to the Agile Organization ... Embracing Customers Transparency Innovation

Transforming Teamwork in the Age of the Agile Enterprise

Collaboration Reimagined Razvan Atimariti

@razatima

SEE Collaboration PSS

2© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

why Collaboration why Now why Cisco


Disrupt or Be Disrupted

Taxi Services Uber / Lyft

Retail Stores Amazon.com

Music Spotify / Pandora

Hotels Airbnb

Print Advertising Google / Facebook

Vehicles Tesla Motors

Point of Sale Square

Your Industry Your competitor?

The pace of change is accelerating - giving rise to the Agile Organization


What Does It Mean to Be an Agile Organization?

Collaboration Is Foundational

Promote the open flow of information

Encourage rapid and iterative experimentation and learning

Function as a network of employees, customers, and partners motivated by a shared purpose


Teams working together to reach a common goal Collaboration


Static Teams

Employee Productivity

Siloed Information

Business as Usual

Avoiding Customers

Team Effectiveness

Embracing Customers

Transparency

Innovation & Growth

Agile Workforce

Collaboration

Effective Enables




Today

Interdependent work Flexible, agile teams Team from anywhere Work with employees, partners, and customers

Past Individual work

Fixed, long-term teams Teams in the office

Work mostly with employees

The Way We Work Has Changed


A “one size fits all” approach has failed the modern agile worker

Our existing tools and processes work just fine

Not for us


Employees just want to get things done but have created Collaboration silos

Discuss Connect Recall Share


Discuss Connect Share Recall

For teams to excel, they need a common platform that is pervasive and provides a seamless, connected experience




Every Desk

Our mission is to provide a no-compromise collaboration experience to:

Every Room

Every Pocket


SX20 SX80 SX10 SX20

MX200 G2 MX300 G2 MX700 MX800 IX5000

Every Room

15 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

DX70 DX80

Every Desk

7800 8800 DX650 DX650


Every Pocket


Unlimited virtual rooms

Cisco Spark

An app that instantly creates a place for teams to work

together, where their work can live, and a way to stay

connected to it all

Persistent and secure messaging

and file sharing

Face-to-face meetings with screen sharing

Superior business-class

experience


CLOUD

ON PREMISES

HYBRID

CLOUD

ON PREMISES

HYBRID

EVERY POCKET EVERY ROOM

EVERY DESK

Teamwork Technology

Cisco Collaboration

Collaboration Edge Architecture

Unified Communications Conferencing Customer

Care

Cisco Network


Scalable up to 80,000 users

Available: Multiple levels of server redundancy & survivability

Centralized or distributed call processing

Integrated services

Integrated network management

Highly secure

Cisco Unified Communications

IM / Presence

Video Voice

Content Sharing

The Heart of Cisco Collaboration

CLOUD

ON PREMISES

HYBRID Unified

Communications


AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage

AGENTSCustomizable web desktop Accessible customer lifecycle, historFirst-call resolutionIntegrated reporting Multimedia capture and storage

Cisco Customer Care

CUSTOMERS Where, when, how I want

Seamless experience Personalized Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

Contact Center

Email

Voice Brick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel

Customer Care


Brings together audio, video, web conferencing Always-on, personal meeting room Works with third-party endpoints

Cisco Conferencing

Cisco TelePresence WebEx

CLOUD

ON PREMISES

HYBRID Conferencing


https://go.webex.com/meet/cwiborg or sip:[email protected]


Cisco Collaboration Edge

3rd party businesses Teleworkers Mobile workers Consumers

TDM or IP PBX Analog devices Branch offices

Collaboration Edge Firewall Traversal Session Border Control Gateways Branch Survivability

Cloud service users

ON-PREMISES OR CLOUD CISCO UC

Internet, PSTN, IP PSTN

WAN

Internet

Industry’s most comprehensive any-to-any collaboration solution


Lower IT Expenses

Unified Communications

Telecommuting

Virtualized Networks

Collaboration Infrastructure

Cisco Collaboration Evolution

Flexible, Scale, Continuous

Adaptive Collaboration

On-Line Workplace

Multi-cloud Fusion

Collaboration in Business

Process-oriented Collaboration

Collaborate Where You Are

IoE

Richer Collaboration

Pervasive Team Collaboration

Activity-based Working & Pervasive Video

Omnichannel

2005 FUTURE 2015

Foundation for Video

IP Telephony & Contact Center

Corporate Office

Converged Networks

Voice, Video, Data

Innovation with Hybrid

Your Business (PaaS)

AG

ILIT

Y P

RO

DU

CTI

VIT

Y E

FFIC

IEN

CY

Simple, Seamless Experience Converge

Simplify Enable

Accelerate Digitize

Co

ve C

n-Li

el



Expanding Reach of Collaboration Platform

Built by

Cisco Cloud Collaboration Platform

Powered by

Jabber

Spark

UnifiedCommunications

WebEx

Team Collab Conferencing UC

One Platform

API and 3rd Party Offerings

Contact Center


OPPORTUNITY

OUTCOME

Optimize remote and in-branch resources

HOW

Cisco Remote Expert for Banking

15% sales increase

ING Bank Financial Services

OPPORTUNITY

OUTCOME

Connect critically ill pediatric patients to their classrooms

Open and

secure connections for patients, families, and friends

Hamburg UKE Medical Center Healthcare, Government, Education

HOW

Video Collaboration

OPPORTUNITY

OUTCOME

Competitive differentiation

Innovative health services with better care

Paras & Associates Healthcare Interpreter Service

HOW

Video Collaboration

OPPORTUNITY

OUTCOME

Competitive differentiation

70% increase in sales performance

66% lower cost of sales

Nationwide U.K. Financial Services

HOW

Remote Expert Teams

Reimagine Your Workforce Experience

OPPORTUNITY

OUTCOME

Attract talent and optimize workspace

HOW

Workplace Transformation

Optimized from

70% traditional cubicle space to 70% flexible work spaces

Cisco

OPPORTUNITY

OUTCOME

Incorporate new ways of working

HOW

Workplace Transformation

Increased innovation and improved operations with activity-based workspaces

Telstra Telecommunications

OPPORTUNITY

OUTCOME

Faster time to market

HOW

Cloud Collaboration

Faster problem resolution

Improved employee motivation

Saipem Oil and Gas


of Fortune 500 Use Cisco®

Collaboration

95%

Cisco Endpoints

87 Million

Cisco WebEx® Minutes

per Month

3 Billion

Cisco Collaboration Customers

200,000

Cisco Jabber® Seats

26 Million

Leading Execution

Cisco Contact Center Agents

3.3 Million

37 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Leading Innovation

Red Dot Design Awards Intelligent Proximity

Cloud, Premises, and Hybrid Customer-Driven Agile Development

Industry Standards Leadership

Bringing Amazing to Everyone

Conferencing Reimagined


Audio Conferencing

Video Conferencing

Web Conferencing

Conferencing Conundrum

Productivity Value Customer Adoption


Complexity

How do I connect everyone together? In one meeting? Let’s Meet What devices

will be used? How many people

in my meeting? Where is everyone

joining from?

Web Conferencing

Video Conferencing

Audio Conferencing Conferencing


Our Strategy: Make Collaboration Simple


For Any Type of Conference

Small Team Meetings

General Meetings Training Support Events

For B2B & B2C


Cisco Conferencing Portfolio

CLOUD

ON PREMISES

HYBRID Conferencing

TelePresence WebEx CMR

Delightful Experience

Connected

Scalable

Secure

Common in-meeting experiences

Cloud elasticity and premises control

Flexibility for any use case

455 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Jabber

Collaboration Endpoints

WebEx 11115© 2000000000000 o aaaaa its aff s.ssss nnnnnnnnnnn its aff eeeeeeessed/d/dd/od/o iiitttttt ffffffffffffffffffffffffffffiiiiillllliiiaaaaliiialiliiiii ttetette/o/ooooooorrrrrooorrrrroooooroorrrr/o/o/oooororrrrrr//ooooor/orrrr//oo/orrrrrr//oor///oooooor///ooooor///ooooorrrr//ooorr/oorr//oorrr/oooorr//ooo iiittttttssstssssiiiitittttsssssititittittsitsssssssiiiiitssssssitssssitsitssssststtssssssitsittststsitsssttsttststssssssiittttstsitsssttsssitstsssstsssss aaaaaaafaaafffffaffffffafffaffaaaaaafffffffffffffafaaafaafffffffaafafffffffafafafafafaffffffffffffffffafffffffffffffaafafffffffffaaaaafaafffffffffaaafaaaffffffffffafffafffffffafffffffffa iiiiililliiaaaiiilliiiliiiaaaiiiliiliiaiiiliailiailiaaaaailiiliaaaliailialilliliaalilialliiaaaliaaliaalil al a

Common Look and Feel


The New WebEx


  HD Video

  Integrated Audio

  Content Sharing

  Flexible Scheduling

  Record & Playback

  Integrates with Desktop Apps

  Works with third party endpoints

  Mobile

All the Rich Functionality You Need


Flexible and Cohesive Architecture

Secure, Reliable Flexible Deployment Options Scalable & Interoperable

Investment Protection $


Collaboration Meeting Rooms

One Meeting

One Experience

Anytime

For Everyone

Converged voice, video, and content sharing conferencing

499©©© 20© 151 Cisco and/or its affiliates All rigrightsh reseervedved CiscCisco Coo Confidential

Scheduled, Personal Always-available, and Instant

Across device, secure B2B and B2C

Delivered from the premises, cloud, or hybrid

Collaborate Join Invite


Achieving Business Outcomes

Cisco collaboration solutions span every individual and every team

Cost Control

Employee Engagement Productivity Innovation

& Growth Customer

Satisfaction


Setting the Bar

Gartner MarketScope: Strong Positive Group Video Systems, June 2014

Forrester Wave: Strong Leader Videoconferencing Infrastructure and Cloud Services, Q3 2014

IDC MarketScape: Leader Enterprise Videoconferencing Equipment Market, 2014

Market share: Cisco TelePresence & Cisco Web Conferencing 1 #

Gartner Magic Quadrant: Leader Web Conferencing 2014

Documents

Collaboration Reimagined - Transforming Teamwork in the ... · The pace of change is accelerating - giving rise to the Agile Organization ... Embracing Customers Transparency Innovation