Collaboration Unifiee de Cisco · Microsoft Exchange Calendaring via Exchange Web Services (EWS) ... Sync Agents. Third Party XMPP Client (Spark, Adium, Pidgin, MomentIM, etc) Unified

© 2006 Cisco Systems, Inc. All rights reserved.Presentation_ID 1

Collaboration Unifiee de Cisco

Cisco Expo Algerie - Mars 2011

Abderrahim MAROUFI - Consulting System [email protected]


Cisco Collaboration Portfolio

IP Communications

Customer Care

ConferencingTelepresenceEnterprise

Social SoftwareMobile

ApplicationsMessaging


Agenda

IP Communications

Cisco Unified Presence

- Cisco Unified Personal Communicator

Cisco Unified Messaging

Cisco Unified Mobility

Cisco Unified MeetingPlace

Cisco Unified Management Suite


IP Communications

Types de déploiements


Types de déploiements

Single-site deployment

Multisite WAN with centralized call processing

Multisite WAN with distributed call processing

Single-cluster with distributed call processing

Branch A

Branch B

Headquarters

Applications

Gatekeeper

GK

Applications

CUCM Cluster

Applications

CUCMCluster

CUCM Cluster

IP WAN

PSTN


Déploiement sur un site centralisé

6

Applications

CUCMCluster

RTC

Tout les utilisateurs sont sur un seul et même site


Déploiement multi site centralisé

7

Tout les sites sont gérés depuis le site central

L‟IOS SRST dans le routeur des sites secondaires prend le « relais » si le site principal est indisponible

Applications

Headquarters

Branch A

Branch B

CUCMCluster

SRST-EnabledRouter

IP WAN

RTC


Déploiement Multisite distribué

Tout les sites sont équipés d‟un CUCM

Les sites distants communiquent via Gatekeeper / full mesh / CUSP

8

Headquarters A

Headquarters B

Gatekeeper

Applications

CUCMCluster

GK

Applications

CUCMCluster

Headquarters C

Applications

CUCMCluster

IP WAN

PSTN

Gatekeeper

GK

GK

Gatekeeper


Remote Sites : SRST


Disponibilité sites distants

IP WAN

PSTNAix Lyon

Suite à la coupure du lien WAN, les appels actifs avec le clients sont maintenus

Utilisation de la numérotation abrégée interne au site ou vers les autres sites

Dimensionnement jusqu‟à 1200 téléphones par passerelle

HQ

Cluster CUCM

SRST Mode

Clients et partenaires

Appels externes


IP WAN

PSTNAix Lyon

Utilisation de la numérotation normalisée E.164

L‟utilisateur conserve sa numérotation abrégée vers le site distant ou central

Retour automatique dès rétablissement du WAN

HQ

Cluster CUCM

SRST Mode

Clients et partenaires

appel2000

1

Transformation vers+33472922000

2

Disponibilité sites distants


Cluster et redondance


CUCM Redundancy and Scalability

CUCM cluster characteristics: Appears as one distributed

CUCM

Up to 7,500 lines per CUCM server (even under failure conditions)

Maximum of 30,000 lines in a cluster

Maximum of eight call processing servers in a cluster

Except.: mega cluster, requires BU approval (16 sub, 60k ipphones, 21 servers)

CUCM Cluster N+1 Redundancy



Clustering—1:1 Redundancy (MCS 7845)



Lower impact during a failover

All servers underused in normal operation

Cluster still fully used

High availability

1:1 Redundancy Load Balancing


Plateformes


Supported UC Platforms in CY10

Cisco UCS B200M1Cisco UCS B200M2*

*Q4CY10

Cisco UCS C200M2*Cisco UCS C210M2*

*Q4CY10, Not committed

Cisco UCS C210M1

See www.cisco.com/go/swonly for supported customer-provided servers.

Software-onlyEquivalent to MCS 7825, 7835 or 7845

IBM x3250-M2IBM x3250-M3*

*Q4CY10

HP DL320G5p**

IBM x3650-M2HP DL380G6**

**HP end of sale estimated 1HCY11

MCS 7816-I4MCS 7825-I4MCS 7828-I4

MCS 7816/25/28-I5**Q4CY10

Cisco-branded

MCS 7835-I3 MCS 7845-I3

MCS 7816-I3/H3MCS 7825-I3/H3/H4

MCS 7828-I3/H3MCS 7835-I2/H2/H2 V02MCS 7845-I2/H2/H2 V02

http://www.cisco.com/go/swonly


Comparing UC on UCS with MCS 7800

MCS 7800

2 to 4 MCS 7835/45

2 to 4 MCS 7816/25/28

Single UCS B200 or C210 with co-residency

or

Single UCS C200 with co-residency (Q4CY10)

UC on UCS + VMware


Platform selection - accurate

Define appropriate platform using:

http://tools.cisco.com/cucst/faces/login.jsp

http://tools.cisco.com/cucst/help/ucst_ug.pdf

http://tools.cisco.com/cucst/faces/login.jsp

http://tools.cisco.com/cucst/help/ucst_ug.pdf

© 2010 Cisco and/or its affiliates. All rights reserved.Presence Design Session 20© 2010 Cisco and/or its affiliates. All rights reserved.P 20



Cisco Unified Presence 8.5 Features

High Availability (via Server Recovery Manager)

Clustering over WAN

Microsoft Exchange Calendaring via Exchange Web Services (EWS)

AOL Inter-domain Federation via SIP/SIMPLE

Serviceability Enhancements

Additional UCS server support (B & C series)


Cisco UnifiedPresence 8.x

SIP Proxy

Presence Engine / Instant Message Bridge

Instant MessagingCompliance and

Logging

Jabber Session Manager

Jabber XCP

XCP Route Fabric

Third Party Open API

Calendar

Unified CMSync Agents

Third Party XMPP Client (Spark, Adium, Pidgin,

MomentIM, etc)

Unified Personal Communicator 8.x

PostgreSQL


CUMA

Unified Application Environment

SIP Interface

Unified Mobility Advantage 7.x

ODBC

XDB

XMPP

SIP/SIMPLE

Unified CM AXL/SOAP

SIP/SIMPLE

XMPP

MicrosoftExchangeCisco

Agent Desktop

ICMICM

Expert Advisor

Cisco Agent

Desktop

ICMICM

Expert Advisor

Cisco Unified Presence 8.5 Architecture

future

Third Party Compliance

Server

http://www.jabber.com/CE/JabberHome


Cisco UnifiedPresence 8.x

SIP Proxy

Presence Engine / Instant Message Bridge

Instant MessagingCompliance and

Logging

Jabber Session Manager

Jabber XCP

XCP Route Fabric


Calendar

Unified CMSync AgentsUnified Personal

Communicator 7.x

CUMA

Unified Mobility Advantage 7.x

Unified CM

AXL/SOAP

SIP/SIMPLE

XMPP

All messages, SIP and XMPP, are routed

through the Jabber Session Manager.

Cisco Agent

Desktop

ICMICM

Expert Advisor

Cisco Agent

Desktop

ICMICM

Expert Advisor

Unified Application Environment

SIP Interface

SIP and XMPP Client Interoperability

future

Third Party XMPP Client (Spark, Adium, Pidgin,

MomentIM, etc)



Cisco Unified Presence Components

MicrosoftLCS/OCS

IBM LotusSametime

Carriers /other vendors

PBXs

Unified CM 6.x, 7.x, 8.xCisco Unified Presence 8.5

SIP/SIMPLE

CTI/QBE

CSTA over SIP

H.323

SCCP

IMAP

LDAPv3

SOAP

HTTP/HTTPS

Cisco Unity/Unity Connection


MeetingPlace/MeetingPlace

Express

LDAP

MicrosoftExchange

WebDAV/EWS


CUMA

JTAPI

XMPP

Unified Mobility Advantage

Cisco WebEx

GoogleTalk

Jabber


Third Party XMPP Client


InternetUnified

Presence 8.x


Unified CM

Adaptive Security

Appliance

DMZDMZ

Unified Presence

8.x

Unified Presence

8.x

SIP/SIMPLE

Intercluster Peer

Domain A

Domain B

Unified Presence 8.x

XMPP


IBM Lotus Sametime Connect Clients

IBM Lotus Sametime 8.x

IBM Lotus Sametime Gateway

Adaptive Security

Appliance

Unified Presence 8.5 XMPP Federation


Microsoft Office Communicator

MicrosoftOffice Communications

Server 2007

Unified CM

Internet

Access Proxy

DMZDMZ

Unified Presence

8.x

Unified Presence

8.x

SIP/SIMPLE

Intercluster Peer Domain A Domain B



Unified Presence 8.5

XMPP

Adaptive Security

Appliance

Unified Presence 8.5 SIP Federation

AOL SIP Access

Gateway

User Communities

aol.com, icq.com, aim.com

Hosted Domains

Clearing House

[email protected]

[email protected]


Third Party Open API Existing Interfaces

Cisco Unified Presence existing interfaces

Presence/Instant Message Interface

SIP/SIMPLE

Presence Interface (using HTTPs port 8083)

SOAP v1.1 and v1.2

REST (Representational State Transfer)

Requires sipproxy.der certificate

Configuration Interface (using HTTPs port 8443)

SOAP v1.2 only

Requires tomcat_cert.der certificate

The application user can log into any node in the Cisco Unified Presence cluster (not tied to any node or subcluster)


Application Scenario # 1

Corporate Directory to:

Find a persons contact details

See their role within the business

Maybe identify org structure and who they report to.

I wonder is that person free? I wish I could tell!

Where are they right now?

I‟d like to contact them!

Solution: CAXL and Web UC SDKs

Presence exposed as part the contact information on the corporate directory

Integrate IM as part of the interaction

Integrate Click to Call (Web Dialer etc)

Integrate Geo-Location

Unified Communications enabled Corporate Directory

Presence enabled

IM / Chat enabled

Click 2 Call enabled (e.g. Web Dialer)

Pub-Sub App enabled(e.g. Geoloc)


Cisco Unified Personal Communicator

CUP High Availability (HA) Support High availability on CUP 8.5

CUP will move CUPC users from the failed note to the backup node

Two modes of CUP operation

• Manual Failover/Failback

• Automatic Failover

CUPC follows the same design as „offline message‟ in chat windows (new error messages and icons)

Cisco Unified Presence 8.5Sub-cluster

IDS Global User Data Replication

Volatile Persistent Data (Login state)

Times Ten Soft State Data (Presence info)

Backup Node

1A

1B

Primary Node

SOAP

XMPP

Version

8.5




Cisco Unified Client Services FrameworkSoft Client Collaboration Architecture

Cisco WebexConnect

Cisco Unified Infrastructure

Services

Cisco UCIntegration

for Microsoft


Cisco Quad Phone

Developer & Integrator SDK

Cisco UCIntegration

for RTX



Highlights True enterprise class IM client

Built on Cisco Unified Services Framework (CSF)

Supports the latest Jabber XMPP technologies

New visual design and enhanced user experience

Tight integration with Microsoft Office applications



Features Presence & Enterprise IM

Group Chat, Chat Rooms & Emoticons

Presence Light-ups & Click to IM/Call in Microsoft Office

High quality audio & video

720p High Definition & VGA

G.722 & iSAC Audio Codec

Video in Deskphone Control Mode

New visual design & user interface

Visual Voicemail

Conversation History Window

Encryption

Audio & Chat Messages



Features Enhanced call control

Call Forwarding, Call Park

Call Transfer (from either call window or contact list)

SNR/Mobility



New Features

CUP High Availability (HA) Support

New Meeting Escalation

MeetingPlace with WebEx Scheduling

WebEx as SaaS (no MeetingPlace)

Client Logging Disablement Support

Click to Call 8.0 Functionality Inclusion

Microsoft Office 2010 Support*

Basic VDI Support*

* Supported in CUPC 8.0(3) (September, 2010)

“Compatible with Cisco Unified Communications System Release 8.5”



New Meeting Escalation Escalation of any conversation into web meeting to

share desktop/applications

Release 8.0 supports MeetingPlace and WebEx with MeetingPlace Scheduling

Release 8.5 supports two additional deployment models

MeetingPlace with WebEx Scheduling

WebEx as SaaS (no MeetingPlace)



Basic VDI* Support Supports products from top

virtualization industry leaders

Hosted virtual desktop

VMware View 4.5

Citrix XenDesktop 4.0

CUPC 8.0(3) or later

Desk phone control mode

Audio/Video Soft phone Roadmap

Server S/W

OS

App

Desktop Virtualization S/W

OfficeCUPC

*VDI (Virtual Desktop Infrastructure)



Click to Call Same Click to Call experience on Microsoft Office

applications with CUPC

New “ribbon” button in Microsoft Word, Excel & PowerPoint


Microsoft SharePoint 2007

Cisco Click to IM/Call

Word

Microsoft Outlook 2007

Cisco Presence Light-Ups


Microsoft Office 2007 Integration


Cisco Presence Light-ups

Cisco Click to IM/Call

Microsoft Outlook 2010




Cisco Presence Light-Ups Cisco Click to IM/Call

Microsoft Word 2010




Cisco Presence Light-Ups Cisco Click to IM/Call

Microsoft Word 2010




Messagerie Unifiee:Unity Connection 8.5


Unity Connection 8.x Core Features

20,000 users on 250 ports per server

Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports)

Directory Synchronization/Authentication

100,000 users across 20 digitally networked nodes

VPIM Networking (10 locations, 100,000 contacts)

ViewMail for Outlook and Lotus Notes: DVR-style message player

Exchange Calendar Access

Speech Recognition Features

SpeechView (Speech-to-Text)

Virtualization Support

Support for Cisco Fax Server

SMS, SMTP Message Notification

Partitions, Search Spaces


Unity Connection 8.5 Unified MessagingBenefits

Cisco Unity Connection 8.5 allows for deploying voicemail only, unified messaging, and/or integrated messaging to different user populations from a single Unity Connection server or active/active cluster

Does not require separate Active Directory/Exchange infrastructure for voicemail only deployments

Does not require Active Directory Schema Extensions

Does not require additional accounts in Active Directory for voicemail only

Unified Messaging

Voicemail Only

Integrated Messaging

Flexible Deployment Options


Unity Connection 8.5ViewMail for Outlook (VMO) Client


Unity Connection 8.5New Web 2.0 Inbox Client

Replaces Unity Inbox

Unity Assistant replacement coming… (9.0)

Based on HTML v5.0

Uses REST-based API‟s for functionality

Backward compatible with HTML v4.0

Can be deployed as a Widget or a Gadget


Unity Connection 8.5Visual Voicemail

Unity Connection 8.5 includes a new Visual Voicemail midlet that is supported on the following Cisco Unified IP Phones:

9971

9951

8961

Unity Connection 8.5 also supports the Visual Voicemail 7.x midlet for older phone models


Mobilite


WAN

PSTN

Unified Mobility User

Unified Mobility

User

Headquarters

Branch/

Regional Office

Unified Mobility provides a mechanism for associating a user’s enterprise desk phone (or enterprise DN) to their mobile device(s).

Unified Mobility includes the following set of features:

– Mobile Connect (aka SNR)

– Mobile Voice Access (MVA)

– Enterprise Feature Access (EFA)

– Desk Phone and Remote Destination pickup

– Single Enterprise Voicemail Box

– Mid-call Supplementary Services

– Time of Day Access Lists

Cisco Unified MobilityOverview


Dual-Mode Phones and Clients


Dual-mode phones provide the ability to leverage enterprise IP telephony infrastructure (via WLAN connectivity) for making and receiving calls while inside the enterprise. When outside the enterprise the dual-mode device falls back to the mobile voice network for voice services.

PSTN

WLANAP

WLAN(802.11 b/g)

Mobile VoiceNetwork

Enterprise

Dual-modeMobile Phone

Dual-mode phones and clients provide the following set of features:

– SCCP or SIP client registration to Unified CM

– Voice over WLAN with 802.11 b/g connectivity

– Access to enterprise supplementary features: hold, resume, transfer, conference, park

– Manual or Automatic handoff: Ability to move in and out of the enterprise while on active call

– Mobile Connect/SNR when integrated with Cisco Unified Mobility

– Device Mobility (Unified CM feature supported with versions 4.2, 6.0 and later)

Dual-Mode Phones and Clients


Handset support:

Nokia S60 3.2 handsets (Nokia E52, E55, E72, and E75) [S60 3rd Edition, Feature Pack 2]

Nokia S60 3.1 handsets (Nokia E51, E61i, E63, E66, E71, and E90). Not all advanced features supported.

[S60 3rd Edition, Feature Pack 1]

Additional features and services:

Supplementary services (hold, resume, transfer, conference, park, etc.)

Unified CM Directory access

Unified CM XML-based IP phone services access

Enterprise voicemail indication

Automated 2-stage dialing using Cisco Unified

Mobility Enterprise Feature Access*

SCCP client registers via 802.11 b/g WLAN to Unified CM as Nokia S60 (supported with Unified CM 4.3 and

later but some features not available with all versions of Unified CM)

Automatic* (and manual) handoff:

Hand-in (Cellular to WLAN)

Hand-out (WLAN to cellular)

* Supported only with NCC 2.1 and 3.2 versions of handsets

Nokia Call Connect 2.x

Nokia E72

Nokia E66

Nokia E71

Nokia E75

Nokia E61i

Dual-Mode Phones and ClientsDevices & Clients: Nokia Call Connect


Cisco Mobile 8.1 (maintenance release) –

Support for backgrounding of application

Requires minimum of 4.0 firmware

Support for iPhone 4G & 3GS (drop support for 3G)

Support for audio over Bluetooth headset

* All information subject to change

PROBLEM: iPhone iOS suspends background applications and

only wakes every 10 minutes if no activity. This causes registration issues with Unified CM which disconnects any device that takes longer than 2 minutes to respond.

SOLUTION: Use SIP profile to adjust Unified CM behavior.

1. Create new SIP profile and configure Timer Keep Alive Expires setting to 660 (seconds).

2. Apply this SIP profile to all Dual-Mode for iPhone devices

This ensures that device stays registered longer than the iOS suspension interval of 10 minutes so that

incoming calls are handled.

Dual-Mode Phones and ClientsCisco Mobile 8.1 for iPhone


Android Support

Cisco Mobile 8.x for Android

Voice over Wireless LAN

Voice over VPN

Mid-call support

Corporate Directory Access

Adding Support for Android platform


Android screens


Cisco Unified Mobile Communicator


Cisco Unified Mobile Communicator (CUMC) solution enables mobile users to utilize enterprise applications from their mobile phones using a mobility client that communicates with a mobility server inside the enterprise (client-server architecture)

Cisco Adaptive Security Appliance (ASA)

Cisco MeetingPlace

Cisco Unity/Unity

Connection

Microsoft Active Directory

Cisco Unified CM


DMZ

UU

MPMPMicrosoft Exchange

PSTN

PSTN Gateway

Enterprise and UCApplications

iPhone

Cisco Unified Mobile

Communicator/ Cisco Mobile 7.x

Mobile Voice

Network

Internet

Mobile Data

Network

(Data Channel)

BES(w./ MDS)

Cisco Unified Mobility Advantage

MMPover SSL

MMPover SSL

MMPover BES

MMPover BES

Cisco Unified Mobile Communicator includes the following set of features:

– Enterprise directory lookups and single sign-on

– Secure text messaging between CUMC clients*

– Presence integration*

– Enterprise visual voicemail and MWI

– Conference notifications and click-to-join (Call Me)*

– Desk phone call log integration

– Dial-via-office*

– Mobile Connect (via Unified Mobility integration)

* Not supported on all clients

Voice

Data

Cisco Unified Mobile Communicator


Example devices

E61i E71E51 N95 N96

iPhone

3G or 3GS

Cisco Mobile 7 (CUMC client) supported on iPhone 3G or 3GS handsets meeting the

following criteria: Firmware version 3.0.1 or later

iTunes 8.2 or later

Cisco Unified Mobile Communicator 7.0 supported on most Nokia E-series and N-

series handsets meeting the following criteria:

Minimum firmware versions: S60 3rd edition

S60 3rd edition feature pack 1 (3.1) S60 3rd edition feature pack 2 (3.2)

S60 5th edition

9700 Bold

Cisco Mobile 7.1 (CUMC client) supported on Blackberry handsets meeting the following criteria: BlackBerry OS version 4.3 or higher Non-touch screen devices only

Enterprise activated

9000 Bold 9600 Tour8300 Curve 8900 Curve8200 Flip

Protégé G710

SamsungBlackjack II HTC S620 Motorola

Q9HSamsung

ACE

Example devices

Cisco Unified Mobile Communicator 7.0 supported on Windows Mobile handsets meeting

the following criteria: Windows Mobile versions 6.0 Standard or

6.1 Standard (Professional not supported) PDA-style form factor with full QWERTY keyboard, and screen size of 320x240 pixels

All handsets require the following: Installed VeriSign or GeoTrust root certificate. No restrictions on running 3rd party applications

Data plan from the service provider which includes full internet access, not just email

Example devices

Cisco Unified Mobile CommunicatorHandset Support


Example devices

E61i E71E51 N95 N96

iPhone

3G or 3GS

Cisco Mobile 7 (CUMC client) supported on iPhone 3G or 3GS handsets meeting the

following criteria: Firmware version 3.0.1 or later

iTunes 8.2 or later

Cisco Unified Mobile Communicator 7.0 supported on most Nokia E-series and N-

series handsets meeting the following criteria:

Minimum firmware versions: S60 3rd edition

S60 3rd edition feature pack 1 (3.1) S60 3rd edition feature pack 2 (3.2)

S60 5th edition

9700 Bold

Cisco Mobile 7.1 (CUMC client) supported on Blackberry handsets meeting the following criteria: BlackBerry OS version 4.3 or higher Non-touch screen devices only

Enterprise activated

9000 Bold 9600 Tour8300 Curve 8900 Curve8200 Flip

Protégé G710

SamsungBlackjack II HTC S620 Motorola

Q9HSamsung

ACE

Example devices

Cisco Unified Mobile Communicator 7.0 supported on Windows Mobile handsets meeting

the following criteria: Windows Mobile versions 6.0 Standard or

6.1 Standard (Professional not supported) PDA-style form factor with full QWERTY keyboard, and screen size of 320x240 pixels

All handsets require the following: Installed VeriSign or GeoTrust root certificate. No restrictions on running 3rd party applications

Data plan from the service provider which includes full internet access, not just email

Example devices

Cisco Unified Mobile CommunicatorHandset Support

For a complete list of supported phones and required hardware and software, please see the CUMC/CUMA Compatibility Matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuma/CUMA_CUMC_Compatibility_Matrix.html


Cisco Unified Meetingplace


Cisco Unified MeetingPlace

Exceptional Experience

Simple Voice, Video & Web setup and attend

Advanced Video - Desktop to Telepresence

Web collaboration - On-premises & WebEx

Low Total Cost of Ownership

Leverage IP network for cost savings

Scalable and Secure

On-premises Voice for WebEx

Rich-media Collaboration for Cisco Unified Communications


Truly Integrated Voice & Video

Simple video setup & attend

Video always available - Ad-hoc or reserved

Single number for voice and video users

Reserved video endpoints automatically connect

Check System Compatibility Matrix for supported video endpoints

Consistent voice & video features and controls

Mute, lock meeting, breakout rooms

Audio, video and Web recordings

Security – Single authentication mechanism Broad video connectivity

Video That Just Works!

Room video experience

Desktop video experience• TelePresence interop currently requires Unified MeetingPlace 6.0 with Unified Videoconferencing


MP 8.0 : WebEx Scheduling -

IP Phones with Video &

7985G Video

GK

PSTN

CIPC with CUVA

SIP Trunks

H.323 Video Room or Desktops

HMS

Audio UL 200

Video UL 40

WebEx Scheduling

WebEx Node for MCS

WAN

CUPC Video

TSP SSLtunnel

Profile Synch & End User

Authentication

Voice/Video

WebEx

Cascaded

Signaling

LDAP

Application/(SMS opt*)

* SMS or HMS


Schedule Meeting (WebEx schedule)

MPWeb server is NOT deployed

If directory integration is enabled, log in at

http://<appserver> (not http://<appserver>/admin)

User Should be taken directly to WebEx site after login

If directory integration is NOT enabled, login at your respective WebEx site


Schedule Meeting (WebEx schedule cont.)


WebEx Productivity Tools (WebEx schedule cont.)

Allow to schedule WebEx meeting from Outlook, Lotus Notes, browsers, etc.

Only used for system configured for WebEx schedule

Installed from WebEx site


Schedule Meeting (WebEx schedule cont. )

When configured for ―WebEx schedule, WebEx meeting‖, must use WebEx Productivity Tool to schedule meeting from Outlook.

For directory integration deployment, users are authenticated by MP and SSL must be enabled on application server.

For non-directory integration, users are authenticated by WebEx.


Schedule Meeting (WebEx schedule cont.)


Attend Meeting (WebEx schedule)


Attend Meeting (WebEx OL notification example)


Unified Communications Management Suite


Unified Provisioning ManagerSimplified Deployment

and Configuration

Unified Service Statistics ManagerHistorical Voice Reporting,

Capacity Planning and Trending

Unified Operations ManagerContinuous Monitoringand Fault Management

Cisco Unified Communications Management Suite:An Integrated Management System

Unified Service MonitorReal Time Voice Quality Monitoring and Alerting


Documents

Collaboration Unifiee de Cisco · Microsoft Exchange Calendaring via Exchange Web Services (EWS) ... Sync Agents. Third Party XMPP Client (Spark, Adium, Pidgin, MomentIM, etc) Unified