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Command and Control for Unified Emergency Response
Jörgen CHristmanssonHead of Product Management Command and Control
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What's your mission?
Providing high-quality Emergency Services!
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Agenda
Requirements on tools supporting unified
Emergency Response
The mission wheel
A product for unified Emergency Response
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Mission, Organization, Process,Employees and tools
Process
ToolsOrganization
Mission
Employees
Providing high-quality Emergency Services
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Requirements on tools supporting high quality emergency response
› Built for multi-site and
multi-agency operations
› Built to speed up and streamline
call taking and dispatch
› Should enable reduction of
total cost of operation
Unified Emergency Response
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Built for multi-site and multi-agency operations
› Coordination of national and regional operations without
geographical limitations
› Scales from municipal- to nation-wide operations
› Configurable data sharing between agencies
› Integrated data and voice communication
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Built to speed up and streamlinecall taking and dispatch
› Swift call pick-up 24/7 via automatic call distribution
› Specialized Emergency Response GIS capabilities that
enables fast localization
› Interview support that automatically classifies the incident
› Integrated data and voice communication facilitating
concurrent interview and resource dispatch
› Resource proposal mechanisms that ensures valid
resource dispatch
One saved minute is worth 1 300 €
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One saved minute is worth 1 300€?
Ref: “Cost-benefit analysis and life saving-operations”, 2004 Jaldell,
Henrik, University of Karlstad. Based on data from the Swedish Rescue
Services statistical unit.
Damage
Value
Time
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One saved minute is worth 1 300€
Scenario #Op 96 to 01 EUR/min
Fire in building 69715 3 043
Fire not in building 90944 110
Traffic accident 52624 1 903
Discharge of haz. subst. 13581 86
Water damage 11833 24
Storm damage 7307 6
Drowning/Near drowning 3274 5 915
Animal rescue 5753 18
Landslide/Avalance 467 314
Other rescues 18702 581
Average 1 301
One million inhabitants, one year, one minute quicker
7 000 000 € saved
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Should enable reduction of total cost of operation
› I should be possible to use more effectively, e.g., numbers of sites, Call Takers and Dispatchers enabling savings of 1 Million € yearly per million citizens
› SOS Alarm AB in Sweden has reduced the Control roomsites from 21 to 18 and the number of Systems sitesfrom 19 to 4.
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Reduction of System sites
Control room
System site
21 Control rooms
19 System sites
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Reduction of System sites
Control room
System site
21 Control rooms
19 System sites
18 Control rooms
4 System sites
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Reducing OPEX & establishing a virtual control room
Control room
System site
21 Control rooms
19 System sites
17 Control rooms
4 System sites
Redundant WAN
WAN
9 Million € saved yearly
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CoordCom Is a product for Unified emergency response
Built to speed up and streamline
call taking and dispatch
Proven to reduce cost
Used in multi-site and
multi-agency operations
25+ years of market
driven innovation
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Standard product with more than 100 000 000 hours of live operations
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Contact
JÖRGEN CHRISTMANSSON
HEAD OF PRODUCT MGMT. COMMAND AND CONTROL
Ericsson AB
National Security & Public Safety
Phone +46 10 712 0052
Mobile +46 70 987 0052
