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Command Center Training for Administrative Staff
Ken MitchellEmergency Preparedness CoordinatorProvidence Centralia Hospital(360)827-8840
Providence Health and Services At a Glance
• Founded 1859• 73,018 employees• 34 Hospitals across 5 states• 2,483,462 unique patients served
The Providence Family
Emergency Management at Providence
• Providence Health and Services System Emergency Preparedness Council
• Providence Southwest Washington Region Disaster Council
• Providence Centralia Hospital Operations Council
Providence Centralia 2014 Drills and Events
• February 26th – DMCC Callout Exercise• May 22nd – DMCC Callout Exercise• June 13th – HERT Decon Integrated Capstone• July 12th – Seattle to Portland Bicycle Classic
Medical Aid Station• August 6th – Code Silver Active Shooter Exercise• September 13th – Power Outage and
Transformer Replacement• October 16th – Great Shakeout Exercise
AAR Findings
#1 Issue: Communications and Information Sharing
#2 Issue: Staff Roles and Responsibilities
Solution to Findings?
Training
Why Train?
• Disasters are unlikely to happen• Training costs money• Joint Commission Regulatory Standards
are being met• Hospitals have other things to worry about
Strategies for Getting Buy-in From Leadership
• Have people who attended training give testimonials to value of training
• Develop comprehensive training program to send a few staff members at a time
• Encourage executives to take compressed courses
• Have trainers come to hospital
Or…
Just Sign up for a Class at the CDP
And See What Happens
Sending Leaders to the Center for Domestic Preparedness
• Organization is very important• Encourage diversity among job positions
and hospitals• Give definitive deadlines to participants• Get help from your allies• Be prepared for people to back out
How do You Sell Staff on Attending the Training?
• 3.2 CEUs / CMEs• State of the art training• Great testimonials from peers who
attended training• Training is free• Staff get a week off of work• Beers are only $1.50
Training Coordinators
David HallResident Training, West Region &
Tribal Training CoordinatorCenter for Domestic Preparedness
Lisa JohnsonExercise and Training Program
AssistantWashington State Military Dept.
Emergency Management Division253-512-7080
Center for Domestic Preparedness
Center for Domestic Preparedness At a Glance
• Founded in 1998• Only live agent CBRNE training facility in
US• Former army hospital onsite converted to
training facility• All training is free
Noble Training Facility
Noble Training Facility
Who Went to the Training?
• 58 Total Students• 7 Regional Executives • 4 ED Managers and Directors• 6 Facilities Directors• 2 Administrative Supervisors• Many Departments Represented
Our Providence Group
Partnerships are Critical
• Partners in Public Health
• Fire/EMS Partners
Providence at the CDP
Providence at the CDP
Providence at the CDP
Providence at the CDP
Providence at the CDP
Providence at the CDP
Providence at the CDP
Providence at the CDP
Takeaways From the Training
• Relationships are critical• Networking is as beneficial as training• Having a large system there are many
lessons to be learned from peers• Training was essentially a week long team
building exercise
Benefit to the Community
Changes in Emergency Management Program at PCH
• Larger focus on Regional Program• Overhaul of Disaster Council• More focus on training• Added public health partners to Disaster
Council• Much more attention from executives • Active involvement in EM Program
Increased Press Attention
What’s Next for Providence?
• Smaller group attending two separate classes in August
• System Emergency Preparedness Council pursuing big projects
• Two classes coming in 2016 – Healthcare Leadership and Hospital Emergency Response Training
Goodbye from Providence
Goodbye from Providence
Questions?
Ken Mitchell
Emergency Preparedness Coordinator
Providence Centralia Hospital
(360)827-8840
