Command & Communication Center - Greater ... & Communication Center Stakeholders Consultations V izag S mart C ity Greater VISAKHAPATNAM Smart City Corporation Limited (GVSCCL) 21st

Command & Communication Center Stakeholders Consultations

Vizag Smart City

Greater VISAKHAPATNAM Smart City Corporation Limited (GVSCCL)

21st October 2016

Table of Contents

Visakhapatnam Smart City

CM’s Vision

Journey so far

Current state

Envisaged state

Key learnings from innovation workshop

Way forward

Introduction

‘A Resilient and

Healthy Metropolis

for PEOPLE’ The city of destiny is envisioned to become a

leader in sustainability, healthy living,

equality and innovation

A New Vision for Vizag

Introduction

…..Liveability…..

SCP - 2015


Honorable CM’s Vision for the State

“Technology is making real time governance possible”

Taking another step in leveraging technology for maximum governance,

the state have launched an integrated Command & Contol Center (CCC).

The CCC, which primarily serves as an e-government centre, will also serve

as a disaster management centre, housing several departments, including

APPCB, Revenue, Tourism & Police among others, and respond in a

coordinated manner during an emergency. It will eventually include more

services.

“This is our first step towards integrating all services in the state and monitoring

their delivery. The State of the art centralized CCC is a governance-transformation

initiative that will soon enable far-reaching benefits to the community.”


PAN CITY INITIATIVE

E-Governance + Disaster and

Emergency Management

What is smart today may not be smart tomorrow…

TIME AND PLACE SPECIFIC ‘SMART’ SOLUTIONS

Pan City - Project

Taking into account the global concern on climate change and climate

resiliency our approach gives due consideration to ‘Resiliency’ in a city such

that climate related challenges are adequately addressed in order to minimize

the loss of life and damage to city infrastructure.

Health and Wellbeing of ‘PEOPLE’ has been given due importance.

In order that extreme climate events do not disrupt the lives of the Citizens

due to failure of service delivery, Vizag Smart City Pan-City proposal focuses

on

‘Disaster Management & preparedness + E-Governance’.

Do more with less


With a view to enable an intelligent, data driven and people centric smart city, the PAN

City proposal of Vishakhapatnam is a single proposal that combines effective e-

governance with enhanced disaster management system.

• ICT-enabled Central Command & Communication Center capable of

communicating with other city systems such as early warning systems, emergency

response forces, utilities (energy, water and sewage SCADA systems),

transportation, city surveillance, citizen engagement platform.

The benefits of the solution will be measured from two perspectives: • In times of disaster: The solution will improve the response time, coordination

amongst various agencies and faster restoration of services post disaster.

• In day-to-day non-emergency scenarios: The solution will improve the response

time of GVMC officials towards citizen complaints, which in turn will lead to

citizens using the system more frequently.

Pan City - Project

Draft Vision for Vizag CCC

To improve citizen service delivery through seamless

integration and proactive monitoring of department

services, and to provide Common Operating Picture

(COP) to GVMC and participating agencies within the

Visakhapatanam District, respond effectively to

disasters, manage crisis situations in a collaborative

manner, improve public safety, and protect property.


Mission of CCC

In Disaster Situation

• To provide for accurate early warnings to all

stakeholders and ensure their effective

dissemination

• To forecast impact of disasters and help

mobilize resources upfront, evacuate

people from high impact areas and in turn

minimize casualties and service outage

during disasters.

• Carry out competent Emergency

Operations Management

• To improve the response time, coordination

amongst various agencies during disaster

and faster restoration of services post

disaster.

• Improve community/citizen understanding

of risks in order to enhance their resilience

in the face of disaster

In Normal Situation

• Enable better functioning of city

administration in daily operations

• Improve response time towards

citizen complaints, which in turn will

lead to citizens delight and

satisfaction

• Enable various channels/online tools

for citizen interactions with civic

administration for issue reporting and

resolution

• Enable better inter-agency

coordination, within various

administrative bodies to improve

service delivery and governance

transparency


Leveraging ICT Framework for Better Services

Leverage information to make better decisions

Anticipate problems to resolve them proactively

Coordinate resources to operate effectively

Development Services

Infrastructure Services

Human Services

Governance Services

Transportation

Energy and Water

Civil Admin Planning

Healthcare

Education

Social Services Public Safety

Prepare for problems to lead

quickly and effectively when they

inevitably arise


Benefits of CCC

Cross functional

Intelligence

Optimized Operations

Minimum manual

intervention

Enhanced urban service

delivery

Increased Resilience

Standard operating procedure

Lesser Response

Time

Collaborative

Governance

Benefits of CCC


• Requirement gathering - September 2016

• Current assessment for Command and Communication centre - September 2016

• Ideation workshop with key stakeholders September 2016

• Draft Vision for CCC Development October 2016

• Innovation workshop with SIs and OEMs October 2016

Journey thus far…….


Overview of Current CCC Setup (pilot project)

GVMC has established an 8-seater Command Center in its main office.

The Center was established in July 2016, in a room of 15x15 feet size, has 8 cubicals and a video wall of

Television Displays in 5x2 formation.


Overview of Current CCC Setup


Honorable Chief Minister of AP Sri N. Chandra Babu Naidu garu launching the

Command & Control Center – June 25, 2016



• Convergence of all city applications through an enterprise portal

• Live city operational dashboards by integrating data from various departments

• City surveillance on video wall with on screen alerts for important events

• Live incident monitoring and remote support to field crews

• Real time analytics on live data streams and complex event processing to predict issues and be forewarned

Note: Some features are under development

Features currently available


Pilot Phase Proposal • City wide applications integration • Data collection and aggregation • Reporting and visualization • Data analysis and incident generation • Incidents resolution workflows • Surveillance and command

Note: * Later phases to cover integration of more applications, predictive analytics, advanced control, war rooms,

field control and guidance, emergency manoeuvres, etc.,

City Wide Systems & Sensors

Sr No System Sensor/Endpoint Details

1 Vehicle Tracking

400 Garbage Vans

2 Street Light 5000 Switches, 1 Lakh lights

3 Water SCADA 72 Bulk Consumers

4 CCTV 100 camera (PPP model)

5 Beach Safety 1 camera

6 Weather/ Pollution

2 stations (AQ 8 parameters)

Today


Sr No System Sensor/Endpoint Details Expansion Sensor/Endpoint Details

1 Vehicle Tracking

400 Garbage Vans 500 Garbage Vans GPRS (Cellular)

2 Street Light 5000 Switches, 1 Lakh lights

1.1 Lakh lights GSM

3 Water SCADA 72 Bulk Consumers 2 Lakh Consumers GPRS (Cellular)

4 CCTV 100 camera (PPP model) 1500 Camera Metro OFC (Stanpower)

5 Beach Safety 1 camera 50 along across 3 beaches

Metro OFC (Stanpower)

6 Weather/ Pollution



FTP (Manual)

City Wide Systems & Sensors

Today & Tomorrow


Sr No Area Current Capacity Required Capacity

1 CCC Operator Positions 8 ~30

2 Server and Networking Area for CCC Infra

Not available Required (6 racks approx.)

3 Videowall Smaller Area Bigger Area, with Separate Display units

4 Ancillary and supporting area for Admin, Back-office, Call Centre etc

Not present Required (around 5000 to 6000 sft overall requirement)

5 Workstation with 3 Display monitors in ergonomic design

8 workstation with 1-display

Around 30 workstation with 3 display

6 Operator Seating Arrangement 8 positions (office cubical style)

Control-room style seating arrangement for 30/40 positions

CCC Main Room Requirement


Illustrative Layout of CCC

Video Wall

Main Ops area

Conference/War rom

NOC Pantry

Utilities


Illustrative Layout of CCC

Slide 23

Centre-in-Charge

Managers Cabins

Admin/ Helpdesk

Meeting Room


24

Key Stakeholders

Education Department

Fire Department

SWM, Water Dept

Citizen / Mass Media

Health Department

Police Department

Data Output for stakeholders

Internal communications

Mass messaging

service

Display Signboards

Analytics for key stakeholders

Social Media Public Address System

Structured & Unstructured Data Provided

Integrated Data Consumed

Data processed, analysed and disseminated at CCC

Transport Department

Met/Pollution Control Lighting/

Power

Key Stakeholder Involved


Innovation Workshop - Oct 18 – 19 Highlights


# System Integrators

1 L&T

2 Wipro

3 Honeywell

4 HP India

# OEM Solution

1 IBM CCC Software

2 Cisco CCC Software, N/W Equip, Video Solu.

3 Schneider Electric

CCC Software, Sensors, Electricals

4 ESRI GIS System

5 HP Enterprise Various Solutions

6 Ericsson Various Solutions

7 MapmyIndia GIS Solutions

8 Microsoft Software

9 Siemens CCC Software

10 Trinity Mobility CCC Software, GIS

11 3M Display Solutions

12 Netapps Storage Solutions

13 Delta Videowalls

14 Reliance Comm Network Services

Invitation to 30+ Industry

Specialists

Knowledge Sharing & Lessons

Learnt from Indian Context

SIs/OEMs and 80% (20+ vendors)

participation

Innovation Workshop - Highlights


Innovation Workshop - Sectors Covered

• Citizen Services

• Disaster Management Solutions

• GIS Solutions

• Transportation

• Environment

• Digital Signages

• Smart Poles


• Focus group discussion with GVMC Departments & other stakeholders –

Last week of October

• Operationalization of existing CCC – First week of November

• DPR & RFP for CCC – 30th November 2016

• Selection of vendor – End of January 2017

• Project Kick-Off by selected vendor – February 2017

Way Forward


Thanks

Documents

Command & Communication Center - Greater ... & Communication Center Stakeholders Consultations V izag S mart C ity Greater VISAKHAPATNAM Smart City Corporation Limited (GVSCCL) 21st