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Commercial Airplanes | Supplier Quality
Copyright © 2009 Boeing. All rights reserved. 1
John Lunardi
John Lunardi
Director, BCA Supplier Quality
John Lunardi is the director of Supplier Quality for Boeing Commercial Airplanes (BCA). Is this role he leads a global team of quality professionals with responsibility for regional operations and field support, supplier product verification, airplane program support, and regulatory affairs. John works directly with BCA's domestic and global suppliers to ensure product conformance, system and process compliance, and systemic, continual improvement.
He has more than 30 years experience in quality-related leadership positions in a number of quality functions, as well as in Business and Program Management at Boeing. John has a bachelor of science degree in Operations Management from California Polytechnic University, Pomona.
Copyright © 2015 Boeing. All rights reserved.
John E. Lunardi
Director – BCA Supplier QualityBoeing Commercial Airplanes
July 22, 2015
Supplier Quality Overview
Copyright © 2015 Boeing. All rights reserved. 3
Boeing Supplier QualityEvolution and Strategy
1990
2015Top 13 Things
2002: Supplier Code Delegation
Implemented
1999: AS91002002: Mandated
Nadcap2002: Mandated
ICOP
2000: Initiated BCA / BDS
Collaboration
2001: Combined Renton & Everett
R&I under SQ
2001: ILHE Instituted
2008: Utilization of Verify
2010: Common Surveillance Process
2013: Program Interface
Early 90s: Inspect Everything
Upon Receipt
Focus on the process and early engagement– Quality ownership earlier in the Value Stream
Leverage Other Party Oversight Drive for Industry standardization Collaborate with BDS – one Boeing voice Risk based oversight – reward good suppliers Laser focus on key drivers for escapes
– Requirements Flowdown and Consumption– Sub Tier Supplier Quality – Change Management– Work Transfers
2015
Copyright © 2015 Boeing. All rights reserved.
Lead the BCA culture of excellence in safety and quality
Improve the quality system to enable and ensure process compliance and product conformance
Drive elimination and prevention of defects and disruption across the value stream
Boeing Quality StrategyDesign and Build Quality
BCA Value Stream
Customers Design Build & DeliverSupply Support Customers
ValueStreamCapable & In-Control
Quality System Robust & Efficient
Leadership
Culture
Com
plia
nce
Conform
ance
Feedback FeedbackFeedbackFeedback Feedback
Continuously Improving to Win in the Marketplace
Copyright © 2015 Boeing. All rights reserved.
Boeing Supplier QualitySystem for Managing Supplier Quality
Quality in product development
Quality Requirements flow down and review
Supplier capability assessments
QMS approvals
First article inspections
Source/receiving inspection
Onsite assessments
Performance monitoring
Risk based supplier surveillance
Quality Improvement Performance plans
Closed loop corrective action
The Boeing supply chain quality system is founded on a highly structured “layered approach,” coupled with a closed-loop corrective action system
People
Systems & Tools
Proactivechange
management
Improve suppliers’
quality performance
Verify suppliers’ compliance
Early SQ involvement
Work transfer management
Change quality Management
Copyright © 2015 Boeing. All rights reserved.
Requirements Flowdown and Consumption
Change Quality Management
Sub Tier Supplier Quality Management
Work Transfer Management
Boeing Supplier QualitySupply Chain Focus Areas
Copyright © 2015 Boeing. All rights reserved.
Boeing Supplier QualityTop 13 Things You Can Do To Eliminate Escapes
Strong internal process for requirement consumption
Risk-based approach to Change Management
Conduct FAIs against defined engineering
Tool Control and Preventative Maintenance
Mistake proof operations and products
“FOD protection” and “Clean as you go”
Copyright © 2015 Boeing. All rights reserved.
Top 13 Things You Can Do To Eliminate Escapes
1. Ensure a strong internal process for requirements consumption
2. Ensure a proactive, risk-based approach to change management
3. Conduct thorough contract reviews with your suppliers to ensure they understand requirements that are flowed to them
4. Verify processes are in place to ensure work coming from special processors is to the correct specification and that the processors are in good standing
5. Ensure that any products with customer directed planning are clearly identified so that changes are not made without customer approval
6. Ensure FAIs are conducted against the defined engineering – not planning!
7. Ensure your process for identifying delta FAIs for any change affecting form, fit or function is effective
8. Require your suppliers and their sub-tiers to formally notify you of Work Transfers
9. Employ a robust, proactive process for tool control and preventative maintenance
10. Relentlessly pursue standard work - “mistake proof” your operations and products
11. Incorporate both “FOD protection” and a “clean as you go” approach to FOD
12. Ensure strong quality controls over any Operator Verification program
13. Ensure new employees, or employees doing new work, receive the training needed to perform work flawlessly – the first time
Copyright © 2015 Boeing. All rights reserved.
Summary
Meeting our commitments is extremely important to our customers
In service airplane quality is a top priority for Boeing
Both are the ultimate measure of product quality
This quality includes design, supplier, build, delivery and component quality elements
All of these elements are critical to protecting out Production System and preventing in service airplane issues
9
Quality is a Team Sport !
Copyright © 2015 Boeing. All rights reserved. 1010