Commercial ServicesFor Business

IntroductionWe understand your business and the increased need to ensure value for

HomeCall has been awarded the Telecare Services Association Code

enquiries@homecall.me www.homecall.me01642 771 339

Services24/7 Community alarm / telecare call monitoring

is immediate and once an alarm

communication with the customer, we are able to understand the situation,

The most common use of this service

on site, our contact centre will notify them immediately should a customer

as an out of hours facility for those

Full call handling service (daytime and out of hours)

interaction with customers outside

infrastructure may not always

HomeCall offers an out of hours

we have handled to your team at the

contact centre, based on site at our

“The service we receive from HomeCall gives me reassurance that when I go off site our residents will be well looked after.”

Sue Corner, Scheme Manager, Accent Group.

Central contact hub for Health & Wellbeing services (single point of contact)

This service ensures customers / service users of our clients have

, which aims to

would be the only other alternative at

or unable to attend to the cared for

24/7 Emergency response

with all of the 24/7 connectivity to our contact centre as is received with the

Many of our clients commission the

can also be used as an out of ours

enquiries@homecall.me www.homecall.me01642 771 339

“The HomeCall team share our values and have worked hard with us to achieve the excellent customer service we continually strive towards. The out of hours service they provide is effective and efficient, providing our customers with peace of mind that even the most difficult of situations can be handled promptly, but also with sensitivity.”

Rebecca Welburn, Housing Manager, Broadacres Housing Association.

“By working with HomeCall, to deliver the out of hours emergency call service, we have saved the cost of keeping our call centre open and staffing the call centre.”

David Graham, Operations Manager, Derwentside Homes.

Out of hours emergency repair call handling

outside of this, the service is either

HomeCall offers an out of hours

and answered as if we are your

All customer details are recorded and

Fully integrated telecare service (24/7 Assistive Technology Services)

of unobtrusive wireless sensors

raise an alert to our 24/7 contact

centre, where customer information

We currently deliver this on behalf of

admission into residential care /

“Our partnership with HomeCall is a positive and professional experience, with a focus on continuous improvement to ensure consistency of service delivery 24 hours a day, 365 days a year.”

Mike Fleming, Customer Services Manager, Redcar & Cleveland Borough Council.

/ILSHomeCall @ILSHomeCall

Reassurance call service (planned)

We have the resources and friendly staff available to conduct reassurance calls with those customers who need

reassurance call service will address

Our clients

HomeCall is part of Coast & Country Housing Ltd.

01642 771 339 enquiries@homecall.me www.homecall.me

/ILSHomeCall @ILSHomeCall

HomeCall have the following accreditations and approved supplier status.

Version 1 December 2014