COMMON QUESTIONS ABOUT THE NEW TICKETED EVENTS PROCESS

We recognize that having a new system mid-year may be a little confusing, but we aren’t aiming to make

it that way! Please read on for questions to some of the most anticipated questions about the new

process. If you don’t see the answer to your question below, please contact Amma Marfo, Assistant

Director of Student Activities, at marfoa@emmanuel.edu.

Why bother with a new system at all?

After speaking with students, we realized that the line system was hindering participation from (a)

students who have class immediately preceding activities period, and (b) students who aren’t on

campus Tuesdays and Thursdays. Between Eventbrite’s easy accessibility online and the existence of

its smartphone app, we are hoping to increase the chances that all interested parties have the

opportunity to reserve tickets.

How can I access Eventbrite?

Eventbrite.com is the place to go. You will need to have an Eventbrite account in order to reserve

tickets, but the account is free and can be used for many other events, including those held by ICD

and other departments on campus.

How do I reserve a ticket?

Each event for which we are selling tickets will have a custom URL. Look for that URL in advance of

the on-sale date on the portal, and on the Facebook and Twitter pages for the Office of Student

Activities and Multicultural Programs. At the designated time, sign on, go to the URL, and follow

instructions to “buy” tickets.

Please note, payment cannot be done online; the “ticket” you receive guarantees you a ticket to the

event. You must exchange this reservation for a physical ticket by the specified date and time or

your space will be given up to someone on the waiting list.

What happens after I reserve a ticket?

If your request is received while spaces for tickets are available, you will receive a confirmation with

the name of the event and details on when to pick up and pay for tickets. You must redeem this

confirmation in St. Ann’s LL and pay for your tickets with cash or Fenway Cash in order to receive a

ticket; the confirmation you receive online will NOT be accepted as a ticket for any event. There is a

deadline printed on this confirmation; if you do not redeem the confirmation by that deadline, your

space will be given to someone on the waiting list.

Can I buy the ticket online?

Presently, we are not able to offer payment for tickets online.

Why can’t I pay online?

There are a few reasons for this. First, the fee associated with hosting credit card payment is

currently out of our reach. And secondly, this platform doesn’t support the use of Fenway Cash,

thus making ticket purchase difficult for some students using that as a means of payment. And

finally, in creating an extra step between reservation and purchase, it offers us the option of creating

a waiting list.

I signed in, and it says I’m on the waiting list. What does that mean?

If you receive a screen saying that you’re on the waiting list, this means that you have signed in to

get a ticket if any current spaces become open. Because registration does not guarantee a ticket until

the recipient comes to get it, there is a chance that unclaimed tickets could be released to waiting list

members. So don’t despair, there is still a chance!

What happens if I can’t sign on for tickets at the designated time?

We have moved to this system in hopes that as many students as possible will be able to get tickets

to our events as possible. But if for any reason you cannot sign in, please watch the portal and

OSAMP’s social media accounts- if we go through the waiting list and still have tickets available, we

will let you know so you can come buy them.

Did we miss your question? Email marfoa@emmanuel.edu, or contact OSAMP via Facebook or Twitter, and

we will do our best to help you out!