CommSoft RMS Solutions for Education

The CommsOffice Product Range

The CommsOffice rangeWe specialise in supplying communications

management solutions:• CommsOffice – call accounting, reporting• CommsOffice Pro – call accounting with live call

stats/wallboards/performance reports• CommsOffice Enterprise – as above plus data

traffic reports• CommsOffice Voice – call/voice recording

solutions• CommsOffice Console – operator call handling• CommsOffice CTI – ‘Screen pop’ record cards• CommsOffice Campaign – Campaign dialler

Why buy CommSoft products?• Buying a new telephone system is an investment for

your school, college or university• CommSoft products add value to your telephone

system purchase• CommSoft products provide telephony information –

you cannot manage costs or performance if you do not monitor

• Education managers are looking to cut business costs, examine staff productivity, provide statistics to the county/government/local authority & comply with guidelines

CommsOffice in Education• CommsOffice provides management information• CommsOffice provides abandoned call statistics at

crucial times like enrolment• CommsOffice assists with staff/resource planning • CommSoft supply voice recording solutions for

recording calls such as absence reporting or security threats

• CommSoft supply CTI screen pop for ‘popping’ staff, supplier or pupil records for efficient & informed relationships

• CommSoft supply CommsOffice Console for transfer, parking & holding calls (single or multi site)

CommsOffice Suite

• A range of communications management software solutions that enable managers to get the true picture of staff productivity or calls to & from campus

• Familiar MS Outlook™ interface• Think MS Office™ for telecommunications • Designed to add value to telephone system purchases• Great features at sensible prices for education budgets• Close development & integration partners with Panasonic

Features & Benefits of CommsOffice range

• Modular suite – add applications as required• One database, one interface through all products to minimise

training• Informative call management reporting with wide range of reports • Integrated live statistics for a live ‘agent’ view during periods like

enrolment• Ticker-tape scrolling view of live call information no matter what

application you are working in• Microsoft Outlook appearance – familiar and easy to use• Integration of voice recording files with call management

reporting for easy search/call retrieval• Network reports show internet sites visited, e-mail use and user

activity• Pick up reports from off site with security permissions• Multi-site capability - scalable• Built-in alarms and fraud prevention to highlight telephone

system abuse• UK based support, design & integration• Simple software registration process & full Helpdesk support

available• Easy to install and maintain with proven & reliable stability – used

by many in the education sector

The Today Screen

Reports• Wide range of ‘standard’ reports available

in all versions• The only supplier with Auto Attendant

reporting on Panasonic• Agent performance reports• Filter data by ext, date range, DDI, trunk

etc.• Custom report builder in Enterprise version• Scheduled reports - automatic• Easy to interpret & run ad hoc reports• E mail reports or use in presentations

Report example

Report example

‘Agent’ Performance

Call/Voice Recording

We supply a range of voice recording solutions:CommsOffice Voice – trunk or

extension..

Benefits of Voice Recording

1. Increase security, guard against abusive calls/threats

2. Improve & monitor staff performance3. Compliance with regulatory requirements4. Decrease liability5. Reduce costly mistakes6. Increase patient satisfaction7. Return on investment within months for most

clients8. Assist/coach staff live9. Reduce likelihood of who said what disputes

CommsOffice Voice

Search recordings

CommsOffice Console

Call handling area

Extension handling area

Phone pad and

message area

CommsOffice CTIDatabase Lookup (Screen pop with

name, company name etc from multiple places)

• Outlook Contacts• ACT! (Version 8 onwards)• URL based DatabasesDialing from: • Outlook Contacts• ACT! CRM• Word• Excel• Outlook E-Mail• Any Third party application• HTTP Pages (Web browsers)

CommsOffice CTI

Some Education Clients..• Hunters Hill Technology College• Evesham & Malvern Hills College (South Worcs College)• Royal School for the Deaf• Oakway Infant School• Streetly School• College of North East London • St Josephs College • St Columbus College • Regent College • Oakmeads Community College • Wycliffe College • Groby Community College • Wolverhampton College • Salisbury College • Stroud College • Bognor Community College • Hereford College of Art & Design • Royal Veterinary College