Communication 2 Listening

8/3/2019 Communication 2 Listening

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LISTENING SKILLS

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“I like to listen. I have learned a

great deal from listening carefully.Most people never listen.” ErnestHemingway

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Why listen??

• Shows you care

•

Builds trust• By simply listening prospects will tell youeverything

• Good listening will increase your success3



Meaning

Listening Is With The Mind

Hearing With The Senses Listening Is Conscious.

An Active Process Of Extracting Information, Ideas, Attitudes And Emotions

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Fallacies about Listening Listening is not my problem!

Listening and hearing are the same

Good readers are good listeners

Smarter people are better listeners

Listening improves with age

Listening skills are difficult to learn

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Stages of the Listening Process

Hearing

Focusing on the message Analyzing and Evaluating

Responding

Remembering

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Approaches to Listening: Discriminative listening

Critical listening

Active listening

Comprehensive listening

Appreciative listening

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Active Secrets

Don’t plan in your head what you’ll say next Keep an open mind.

Completely understand what is conveyed before

responding. Respond using the facts and your feelings to add to

the conversation.

Pay attention- participate

Restate what you think you just heard to clarify Make notes if you are listening on the phone. Not

having the eye contact and maybe other distractionsmay affect how well you listen.

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How to Listen…

Avoid distraction

Suspend all unrelated thoughts

Start with a blank canvas facial expression

feedback

Listen with your body

Maintain eye contact

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How we show we are

not listening…

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.

Turn-away

. Shuffle papers on your desk

. Put papers in your brief-case

. Have a glazed look

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Pick up a file and start reading

.Turn and talk to someone else

. Not respond to a questionintentionally

. Continue to look at the monitor

Staring into the distance.

Sitting on the edge of the chair. Moving towards the door

Packing the bag.

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Barriers to Active Listening

Environmental barriers

Physical barriers Psychological barriers

Selective Listening

Negative Listening Attitudes

Personal Reactions

Poor Motivation

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Barriers to Active Listening (Cont..)

Hearing what we expect to hear rather than what

is actually said

Not paying attention( preoccupation, prejudice, self-centeredness)

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Talking speed versus the speed of thought.

Results….

Daydream

Tune out

Mental ‘walk out’

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How to Be an Effective Listener

Understand the complexities of listening Prepare to listen

Adjust to the situation

Focus on ideas or key points

Organize material for learning

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(cont.)

Want to listen

Delay judgment Don’t tune out “dry” subjects

Accept responsibility for understanding

Encourage others to talk

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(cont.)

Establish eye contact with the speaker

Take notes effectively

Be a mentally involved listener

Avoid negative mannerisms

Exercise your listening muscles

Follow the Golden Rule- “you are there to listen”

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(cont.)

Listen to self!

Focus on the person’s train of thought.

Schedule a time when you can focus Silence isn’t bad!

Empathy-- doesn’t mean you agree with the person, just that you have identified and understand how they are feeling.

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(cont.)

Conveying

Identifying problems

Setting personal boundaries

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Anatomy of poor listening- contributors Just keep talking

When you’re not talking, think about what

you’re going to say next Interrupt Frequently

Look Away

Never ever, ask clarifying questions Avoid biasness

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Thank You for Listening

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Documents

Communication 2 Listening