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Communication

TQM

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Presented to : Sir Ahmad Tisman Pasha

Presented by : Muhammad Arqum

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Importance

Most of our time is spent working on problems that are communication related.

Clients should be trained to be specific about the nature or their problem.

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Cont. Improve the effectiveness of meetings. Improve inter department info

communication process. Improve the quality of info. Prevent conflicts. Eradicate distrust between employees. Ensure that employees are up-to-date.

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Cont.

Encourage them to be open and expressive.

Teach them how to confront difficulties.

Ensure that people in business feel listened to.

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Cont.

Important!!!!! Don’t let your employees get away

with vague description of the problem, ask them to quantify the nature of the problem.

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All people are important

Being better at communication isnt only for the managers.

Employees at all the levels should be equally good at expressing.

Ensure as a trainer that all the employees get the necessary training.

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implications

In an organization people need to be aware of the decisions that effect them.

People also need to get the info in timely manner to make decisions.

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Getting TQM started..

What TQM is about? How it affects them? What the vision is?

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…Additionally

People need to know : The direction of business. Decisions being made. Reasons behined those decisions.

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On going process..

Better communication is an ongoing process and needs to be re-enforced.

Success in business demands innovation.

Ideas should be listened to and should encouraged.

Listening skills also matter.

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Queries?

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Thanks!