CommunicatioCommunicationn

CommunicationCommunication

Is the act of getting a messageIs the act of getting a message from point A to point B; tofrom point A to point B; to

convey thoughts, information,convey thoughts, information, or ideas.or ideas.

Means of sending messages from one Means of sending messages from one person to another.person to another.

7% Spoken words7% Spoken words

37% Tone of voice37% Tone of voice

55% Body language and 55% Body language and

facial expressionsfacial expressions(*Facial Expressions often speak the loudest)(*Facial Expressions often speak the loudest)

Communication:Communication:

Means of sending messages from one Means of sending messages from one person to another.person to another.

There are two basic means of There are two basic means of communicating:communicating:

Verbal & NonverbalVerbal & Nonverbal

What are some Nonverbal What are some Nonverbal ways to communicate?ways to communicate?

________________________________________________________Body LanguageBody Language

Facial ExpressionsFacial ExpressionsHand & Arm GesturesHand & Arm Gestures

PosturePostureEye ContactEye Contact

Verbal communication can Verbal communication can be affected by:be affected by:

1.1. What you say. (spoken words)What you say. (spoken words)

2.2. How you say it. (tone of voice)How you say it. (tone of voice)

Successful communication will Successful communication will not take place unless you not take place unless you

have established “rapport” have established “rapport” with your listener.with your listener.

Rapport:Rapport:

Harmony or understanding Harmony or understanding between peoplebetween people

Verbal CommunicationVerbal Communication

Use correct, standard English Use correct, standard English rather than slang.rather than slang.

Organize the information in a Organize the information in a logical manner.logical manner.

Speak to the listener. Establish Speak to the listener. Establish eye contact.eye contact.

Speak clearly and distinctly.Speak clearly and distinctly.

Use a courteous and friendly tone Use a courteous and friendly tone of voice when speaking.of voice when speaking.

Avoid monopolizing a conversation Avoid monopolizing a conversation by telling every detail of a story.by telling every detail of a story.

Written Written CommunicationCommunication

Written communication is important forWritten communication is important for

school, work, and everyday activities.school, work, and everyday activities.

Many people have difficulty putting their Many people have difficulty putting their

thoughts into words. Others find it thoughts into words. Others find it easier toeasier to

communicate more easily using writtencommunicate more easily using written

communication skills.communication skills.

Written communication skills can beWritten communication skills can be

improved through practice. Readingimproved through practice. Reading

newspapers and books also can newspapers and books also can improveimprove

writing skills.writing skills.

* * ** * *

..

Body LanguageBody Language

With body language, you are using body With body language, you are using body

movements such as facial expressions,movements such as facial expressions,

gestures, and posture, to send messagesgestures, and posture, to send messages

to others.to others.

Your message can be crystal clear withoutYour message can be crystal clear without

even one word.even one word.

Forms of Body LanguageForms of Body Language

PosturePosture Arms Arms HandsHands HandshakeHandshake NoddingNodding Facial expressionFacial expression Eye contactEye contact

Technology & Technology & CommunicationCommunication

Cellular phonesCellular phones

PagersPagers

Voice mailVoice mail

ComputersComputers

Success In communication Success In communication Depends On…Depends On…

• The ability to listen, not only to what is The ability to listen, not only to what is being said, but to what is not being said.being said, but to what is not being said.

• The ability to communicate ideas, The ability to communicate ideas, feelings, and emotions in a non-feelings, and emotions in a non-threatening way.threatening way.

• The ability to accept and understand The ability to accept and understand another person's feelings.another person's feelings.

Barriers to Open Barriers to Open CommunicationCommunication

StereotypesStereotypes – a set belief that all – a set belief that all

members of a group will behave in the members of a group will behave in the

same ways.same ways.

PrejudicesPrejudices – opinions that people form – opinions that people form

without complete knowledge. (usually basedwithout complete knowledge. (usually based

on a lack of facts and lack of understanding)on a lack of facts and lack of understanding)

Coded MessagesCoded Messages – when people try to – when people try to

communicate without saying what theycommunicate without saying what they

really mean. Listeners are forced to makereally mean. Listeners are forced to make

assumptions.assumptions.

Gender DifferencesGender Differences – differences between – differences between

males and females create some barriers.males and females create some barriers.

Role expectationsRole expectations are patterns of are patterns of sociallysocially

expected behavior and can createexpected behavior and can create

confusion. confusion.

Levels of CommunicationLevels of Communication

Level 5The is no sharing of emotion in this level, and conversation is often

based on common expressions. This is the lowest level of communication.

Level 4No opinions or feelings are expressed in this level. Events

or facts are reported.

Level

Level 3

Some ideas are shared. The speaker watches for acceptance or rejection of ideas before continuing conversation.

Level 2An honest sharing of feelings and

emotions occurs at this level.

Level 1Deepest thoughts and feelings are revealed. Reactions and emotions are shared by the speaker and listener.

Levels of CommunicationLevels of Communication

4.

2.

3.

1.

5.

Patterns of Communication Patterns of Communication that Discourages True that Discourages True

Communication:Communication: Excessive talking, lecturing, nagging, Excessive talking, lecturing, nagging,

preachingpreaching ThreateningThreatening No eye contactNo eye contact AdvisingAdvising Criticizing Criticizing Too busyToo busy InterrogatingInterrogating Commanding Commanding

SummarySummary Show interestShow interest Be attentiveBe attentive Ask questionsAsk questions Answer with more than a yes or noAnswer with more than a yes or no Be tactfulBe tactful Always be positiveAlways be positive Listen carefullyListen carefully Be responsive Be responsive

The End.The End.