Unit 1Unit 2

Unit 3

Unit 4

Unit 5

Unit 6

Das Kurspaket 5

Empfohlene Vorgehensweise 5

Einführung einer Unit 5

"Case Study" – Fallstudie 5

Gemeinsame Korrektur 5

"Language" 6

Aufgaben 6

Betriebswirtschaftliche Inhalte 6

"Specimen Letters" – Musterbriefe 6

"Listening" – Hörverständnisaufgaben 7

"Telephone Role Play" – Rollenspiel 7

Zusätzliche Aufgaben 8

Answers to Exercises in Textbook and Tapescripts

Layouts 9

Enquiries 14Listening Comprehension Worksheet 18

Offers 23Listening Comprehension Worksheet 28

Orders 35Listening Comprehension Worksheet 39

Acknowledgements 45Listening Comprehension Worksheet 49

Delivery 54Listening Comprehension Worksheet 59

Inhalt 3

Inhalt

Communication for Business, Lehrerhandbuch | ISBN 978-3-19-112617-9 | © Hueber Verlag

Unit 7

Unit 8

Unit 9

Unit 10

Unit 11

Unit 12

Unit 13

Unit 14

Unit 15

Payment 65Listening Comprehension Worksheet 70

Delay in Delivery 77Listening Comprehension Worksheet 83

Complaints 92Listening Comprehension Worksheet 96

Delay in Payment 105Listening Comprehension Worksheet 109

Agency Agreements 122Listening Comprehension Worksheet 127

Credit Enquiries 134Listening Comprehension Worksheet 138

Job Applications 146Listening Comprehension Worksheet 151

Forwarding and Insurance 160Listening Comprehension Worksheet 164/165

Fairs, Exhibitions, Hotel Bookings andMaking Arrangements 173Listening Comprehension Worksheet 179/180

Extra Practice 187

German-English Vocabulary Listfor Letter, Fax and E-mailExercises in Textbook 239

4 Inhalt

Communication for Business, Lehrerhandbuch | ISBN 978-3-19-112617-9 | © Hueber Verlag