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Communication
Prepared by:
Lance V. Agpuldo
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Communication
The exchange of information between people.
e.g. by means of speaking,
writing,
or using a common system of signs or behavior
It can be spoken or written
Kinds of Communication
Verbal
Non-verbal
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Non-Verbal Communication
Nonverbal communication includes facial expression,tones of voice, gestures, and eye contact.
It plays an important role in our daily life;
sometimes it is even more powerful than the verbal
interaction. Different gestures have different meanings.
Different nationalities have specific gestures andemotions.
Thus, it is very useful for us to understand people byunderstanding their basic nonverbal communicativeskills.
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Facial Expression
Facial expressions convey emotion and meaningto the person, who is looking at you.
Even the slightest change in the position of youreyebrow can change the entire meaning of thebody language that is being displayed.
Facial expressions are the primary means ofconveying social information among humans, butthey can well be found in other mammals and
some other animal species also. A simple smile itself is enough to express Im
pleased or Im happy or even I like you.
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Facial Expression
Expressions can fall into two groups:
Intentional
These are the expressions that you think firstbefore doing it.
unintentional
These are the expressions that voluntarilydone without thinking it first
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Unintentional human gestures such as:
making an eye rub,
a chin rest,
a lip touch,
a nose itch,
a head scratch,
an ear scratch,
crossing arms,
and a finger lock
All these convey meaning to someone seeingit.
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Six main types of facial expressions are found in all cultures:
Happiness
- round eyes, smiles, raised cheeks
Disgust
- wrinkled nose, lowered eyelids and eyebrow, raisedupper lip
Fear
- around eyes, open mouth Angry
- lower eyebrow and stare intensely.
Surprise
-raised eyebrow, wide open eyes, open mouth
Sadness
- Area around mouth and eyes
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Different Types of Facial Expressions
Surprise
Interested
Usually, this expression is neutral and only indicates that the person
is open to information. The features of such an expression are a half smile and a slight
widening of the eyes.
The forehead and the eyebrows are the expressions to watch outfor.
A slight frown indicates concentration, while narrow eyes show thatthe person is unable to absorb and accept the incominginformation.
Joy
A clear emotion of sincere happiness!
This expression rightly answers the question Why do we smile? The characteristics of a joyful face include round eyes and raised
cheeks.
A broad smile that exposes the teeth expresses friendliness,politeness and approval.
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Different Types of Facial Expressions
Rage
Rage is the result of anger.
The reasons behind anger include hate, a desire to inflict hurt or a
denial of consequences. Fear
His face was a mask of terror.
A fearful face can be distinguished by a frozen stare, wild and wide-open eyes, pale and pulled back face, chills, sweating and strands of
hair standing on end. Anguish
Extreme (emotional) pain, distress or anxiety best describe theword anguish.
Disgust
Disgust is an emotion associated with things that are considered asunclean, inedible, infectious or otherwise offensive.
A person may close his nose and eyes as an attempt to preventcontact from the contagion to show an expression of disgust.
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Different Types of Facial Expressions
Shame
A person portrays this emotion when he realizes that he has beenidentified in an indefensible wrong doing.
This happens when the person is caught by others, but also whenhe recognizes internally that he is wrong.
Such a person can be identified by looking down or to the side inan attempt to avoid meeting the eyes of the other people.
Happy
Happy expressions are universally and easily recognized, and areinterpreted as conveying messages related to enjoyment, pleasure,a positive disposition, and friendliness.
Happy expressions may be practiced behaviors because they areused so often to hide other emotions and deceive or manipulateother people.
Sad
Sad expressions are often conceived as opposite to happy ones.
Sad expressions convey messages related to loss, bereavement,discomfort, pain, helplessness, etc.
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Different Types of Facial Expressions
Anger
Anger is a primary concomitant of interpersonal aggression,
and its expression conveys messages about hostility,
opposition, and potential attack.
Fear
Fear expressions are not often seen in societies where good
personal security is typical,
because the imminent possibility of personal destruction,
from interpersonal violence or impersonal dangers, is the
primary elicitor of fear.
Fear expressions convey information about imminent danger,
a nearby threat, a disposition to flee, or likelihood of bodily
harm.
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Different Types of Facial Expressions
Disgust
Disgust expressions are often part of the body's responses to objects that
are revolting and nauseating, such as rotting flesh, fecal matter andinsects in food, or other offensive materials that are rejected as suitable to
eat.
Obnoxious smells are effective in eliciting disgust reactions.
Surprise
Surprise expressions are brief, and difficult to detect or record in real time.
They almost always occur in response to events that are unanticipated,
and they convey messages about something being unexpected, sudden,
novel, or amazing.
The brief surprise expression is often followed by other expressions that
reveal emotion in response to the surprise feeling or to the object ofsurprise, emotions such as happiness or fear
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Gestures are a form on nonverbal communicationin which visible bodily actions are used tocommunicate particular messages, either in placeof speech or together and in parallel with spokenwords.
Gestures include movement of the hands, face, or
other parts of the body. Gestures are culture-specific and can convey very
different meanings in different social or culturalsettings.
A single gesture can have very differentsignificance in different cultural contexts, rangingfrom complimentary to highly offensive.
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Kinds of non- verbal communication1. Haptics
a form of NVC which uses the movements of our hands.
example:pointing a person with the use of your finger
saying goodbye to a friend by waving
saying ok with the use of your thumb facing upward
handshake/touching someones feet to show respect
Divisiona. functional/professional
b. Social/polite manner
c. Friendship/warmth
d. Love/intimacy
Importance
Through touch we learn to relate to with other people and objects
We feel loved /cared for/respected/appreciated/emotionally supported withtouch
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Kinds of non- verbal communication2. Occulesics
a form of NVC which uses the movement of your eyes
most powerful types of non-verbal communication
eye is the most noticeable behavior that affects credibility.
eyes are your window to the word
example:
blinking your eyes twice
raising your eye browse
Importance
Good Eye contact enables the sender of a message to determinewhether the receiver is paying attention/showingrespect/responding favorably/feeling distress
Likewise the receiver s perspective good eye contact reveals thespeakers sincerity/confidence/truthfulness
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Kinds of non- verbal communication3. Kinesics
a NVC that uses the movement of the body
Example:
standing
dancing
sitting
4. Proxemics
a NVC that talks about space or distance when talking tosomebody
Types of distance while talking
Close (8 in to 12 in)Highly personal/seldom in public
Audible wisher/very confidential
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Kinds of non- verbal communicationTypes of distance while talking
Close (8 in to 12 in)
Highly personal/seldom in public
Audible wisher/very confidential
Near(12 in to 36 in)
Many social interaction
occur Indoors/soft voice
Neutral(4.5 ft to 5 ft)
Most social gatherings and business transactions
Outdoors/full voice
Public distance 5.5 ft to 8 ft)Business /social discourse/more formal
Full voice with slight over loudness
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Kinds of non- verbal communication
5. Paralanguage
a NVC that talks about on how to use
properly our voice while talking to somebody
Variation in pitch/speed/volume and pauses
others may call it as vocalics
Example;
when hurt physically
when singing
when you are angry
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Kinds of non- verbal communication
6. Objectics
a NVC that talks about using object while
communicating.
Example:
cellphone
microphone
holding ballpen while talking