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Communication in Mother tongue. Lesson 2 Written Communication. Communicate in Written form. Steps for successful written communication Formulate ideas Put ideas into written code Message transmitted to receiver. Communicate in Written form. Be aware of the following things: Age - PowerPoint PPT Presentation
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Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Communication in Mother tongue
Lesson 2
• Written Communication
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Steps for successful written communication– Formulate ideas – Put ideas into written code– Message transmitted to receiver
Communicate in Written form
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Be aware of the following things:– Age
• the age of the person you are addressing to. This is will also have an impact on the formality of the letter
– Sex• male or female. Will you address as a Mr. or Ms?
– Time constraints• you do not want people to become bored when reading something. Thus be
short and precise in what you are writing
– Level of education• do you have the same knowledge, if there is difference in knowledge i.e.
use simpler words
– Knowledge– Status-
• are you are addressing to your CEO, to your colleague etc?
Communicate in Written form
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Be clear and polite. Always watch out for the style you are using:
Your writing style
UNHELPFUL“We are not able to
assist you …”
CO-OPERATIVE“We are willing to look
at …”
UNDERMINING “I am not sure you can
do this job …”
SUPPORTIVE “I think you are doing
this job well …”
AUTHORITARIAN “You must complete
this job now …”
DEMOCRATIC“When you have time
you could …”
ABRUPT“Well, if you cannot
handle the project …”
PERSUASIVE “I really think this is
your project …”
POMPOUS“I have worked on
many jobs like this …”
UNASSUMING“I will do my best on
this job …”
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Active and Passive Voice– Use Active Voice for more direct and effective
communication. In the active voice, the object receives the action of the verb.
– Use passive voice where you need to demonstrate politeness and avoid being assertive. In the passive voice, the subject receives the action of the verb.
Active and Passive Voice.
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Active Voice vs Passive Voice
Zedcom is building New laboratories are new laboratories. Being built by Zedcom
Zedcom is launching Three new promotions three new promotions in April. are being launched
by Zedcom in April.
Zedcom is developing Social assistance a social assistance program programs are being for those on a low income. developed by Zedcom for
those on a low income.
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Assertive Less Assertive
The clinic cannot tell you your result
because you have not paid lastmonth’s bill.
Your result cannot be provided as
there is a payment outstanding.
This is the estimate for the repairs
to the window that your son broke
last Thursday
Here is the estimate for the repairs
to the window that was broken last
Thursday.
We are going to dismiss three Workers tomorrow.
Three workers are going to bedismissed tomorrow.
The auditor handling the inspection
noticed fraudulent activity in the company accounts.
Fraudulent activity has been noted
in the company accounts by the auditor.
Passive Voice: examples of assetiveness
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• The following words should be avoided in written communication, as they indicate discrimination, they can insulting:
• Black Colored• Low-income families Poor families• Special needs Retarded • Sensory impaired Deaf or blind• Partner Boyfriend/girlfriend
Avoid Discrimination
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• Curriculum Vitae• Cover Letters• Thank you fax• Customer complaints fax
Different types of texts
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• The following are just guidelines: – tailor your own CV that is appealed to a specific employer,
based on your unique skills and experience.
• Format: – One or two pages (include the most relevant information
ONLY)– No spelling or grammar mistakes
Curriculum Vitae
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• Content: – Use your name as heading, – Keep personal details simple, – Start with the most recent work and backwards
• split your experience into relevant employment experience and other employment experience
• describe your experience as Employment or Professional• can use bullet points to communicate clearly, use first
person and past tense
• Be clear about your qualifications-provide information about equivalence
Curriculum Vitae
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Refer to work permit/ visa if relevant (i.e. Fully eligible to seek work in CY)
• Demonstrate your skills and competencies (how they meet employer’s expectations)-use active verbs like negotiated, co-ordinated, lead, organised, use indicators of success like on time, on budget
• Refer to various but relevant parts of your lifeTake a few moments to write a CV based on your qualifications, hobbies etc. Follow the steps.
Curriculum Vitae
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
CV- example: Marie ThomasHome Address:
Telephone: Mobile: Email:
Nationality: Work Eligibility:
Education and Qualifications:
2005-2008: BA Marketing -European University of Cyprus
•provide an understanding of social and ethical values including corporate social responsibility
• improve ability to write and speak effectively and creatively
•understand the main decision making areas in marketing including market structure, research tools etc
•knowledge of Porter’s, 4Ps, statistical techniques
Employment:
2006-2007: Receptionist- xxxxxx
-worked full time. Responsibilities included answering calls, report to management, update client records and manage and run projects. Developed excellent telephone and communication skills
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
CV- example: Marie Thomas-continued
Skills:
IT : knowledge of statistical packages, Microsoft word, excel, access and PowerPoint
Use the internet for research
-Language: Basic Greek
Interests:
- Cooking, Exercising, enjoying reading
References available on request
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Use EUROPASShttp://europass.cedefop.europa.eu/europass/home/vernav/Europass+Documents/Europass+CV.csp
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Visit EUROPASS
http://europass.cedefop.europa.eu/europass/home/hornav/Introduction.csp
Com
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
– Read the advert– Highlight key requirements– Have an opening paragraph about the specific job you are applying– Introduce yourself-do not repeat info on CV – Say why you are the ideal candidate and why you have interest in the job
and the employer– Construct sentences to use– Make a rough draft– Check draft– Avoid “I” and “I am” too often-start sentences in different ways– Check consistency with CV– Explain gabs in time periods using positive language
• Take a few moments to write a cover letter based on your qualifications, hobbies etc. Follow the steps
Cover Letter
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Cover Letter-example
27th May 2010
Mrs xxxx
Marketing Manager
(company)
Cyprus
Dear Mrs xxx,
Re: Marketing Assistant
I am pleased to enclose an application for the job of Marketing Assistant that you have advertised in Kariera newspaper on 23/06/2010.
I am very interested in the marketing area and this was confirmed during my work as a client relations officer at THE HOTEL. I feel that the advertised position would offer a great opportunity to combine my skills in team working, leadership and interest in the marketing area.
(continue next page)
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Cover Letter-continueI am particularly interested in working with clients towards solutions to their marketing needs.
I have excellent communication and time management skills matched with my ability for effective collaboration. Both my degree and my employment experience allowed me to develop my leadership skills for running projects efficiently.
(Company name) attracts me because ..(of the opportunities it offers for..according to comments of other graduates currently working for this company it provides training opportunities as well as allowing responsibilities)
I am available for interview at any time. I look forward to hearing from you soon
Yours Sincerely,
(signature)
(Name)
Enc: CV
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Thank you fax-sample
Dear xxx,
We wish to thank you for participating in xxx that took place at xxx.
For any assistance you may need in the future please call us at xxx or contact us on xxx (email)
We look forward to working with you in the future
Thank you
(name)(Position)(Email)
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Use letter headed paper showing home/business address and phone number
Name and Address (of customer service department)Date
Dear Sirs Faulty (xyz) product
I'm afraid that the enclosed (xxx) product does not work. It is the second one I've have returned this month (see attached correspondence). I bought it from xxx stores at xxxx (city) on (date). I was careful to follow the instructions for use. I've always found your products to be excellent and I was rather disappointed with the two recent incidents.
I'd be grateful if you could send a replacement and refund my postage (state amount).
I really appreciate your help.
Yours faithfully (signature)(Print name)Enc.
Customer complaint
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Formal Written Language: – avoid dialect, slang, pay attention to differences in spelling, use
graphological elements like subheadings and bullets, there is structure like topic sentences and linking sentences, punctuation and paying attention to layout features. Use complex & complete sentences
• Informal Written Language: – slang vocabulary, simpler grammatical structure (i.e. loosely-connected
sentences and phrases) and personal insight
• Scientific Written Language:– is a written report describing original research results. It consists of a Title,
Abstract, Introduction, Materials and Methods, Results, and Discussion
• Journalistic Written Language: – is about investigating and reporting events, trends and/or issues.
Features of written language
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
• Literary texts: – use language in aesthetic & imaginative
ways− to entertain, to express & reinforce cultural identity & to reflect. They can be: narrative or non-narrative. (fairy tale, poetry, animated story, short story, myth, short play, narrative etc)
• Non literary texts: – use language in precise and accurate
ways to transact and negotiate relationships or goods & services, give directions & report on things (greetings, personal letter, request, complaint, advertisement, group discussion etc)
Literary and non literary textFairy tale: http://www.youtube.com/watch?v=hebtX_RMdFw
Myths: http://myths.e2bn.org/mythsandlegends/story1598-daedalus-and-icarus.html
Poems: http://www.optimisticrealism.com/assets/images/copywriting_poetry_01.jpg
Theater: http://www.3axes-lb.com/admin/project/files/Dsc00001.jpg
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Sing to me of the man, Muse, the man of twists and turns driven time and again off course, once he had plundered the hallowed heights of Troy.Many cities of men he saw and learned their minds, many pains he suffered, heartsick on the open sea, fighting to save his life and bring his comrades home. But he could not save them from disaster, hard as he strove--the recklessness of their own ways destroyed them all, the blind fools, they devoured the cattle of the Sun and the Sungod blotted out the day of their return. Launch out on his story, Muse, daughter of Zeus, start from where you will--sing for our time too.By now, all the survivors, all who avoided headlong death were safe at home, escaped the wars and waves. But one man alone . . .his heart set on his wife and his return--Calypso, the bewitching nymph, the lustrous goddess, held him back, deep in her arching caverns, craving him for a husband.
Poems -Homer
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This project has been funded with support from the European Commission. This [publication] communication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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