Communication Skills - Module 1

  • Published on

  • View

  • Download

Embed Size (px)


Business communication


<ul><li><p>COMMUNICATION SKILLSModule 1</p><p>Disclaimer: All content and information provided in this document is intellectual property of Mr. Umar Chaudhry. The content of this document may not be copied, stored digitally, printed, reproduced, republished, posted and/or published online, broadcasted or transmitted in any media in part or as a whole without prior permission of the author.</p></li><li><p>COMMUNICATION - MEANING</p><p> Communication is the exchange of messages</p><p> Communication is a dynamic process</p><p> through this process we convey a thought or feeling to someone else.</p><p> how it is received depends on a set of events, stimuli, that person is exposed to.</p><p> how you say what you say plays an important role in communication.</p><p>Copyright Umar Chaudhry | MGT 486</p><p>2</p></li><li><p>DISPOSITION FOR COMMUNICATION </p><p> As a baby you can communicate by</p><p> Laughing</p><p> Crying</p><p> Smiling</p><p> Waving Limbs</p><p> Faking a Cry</p><p>Copyright Umar Chaudhry | MGT 486</p><p>3</p></li><li><p>COMMUNICATION SKILL DEVELOPMENT </p><p> Communication skills develop with age (Chronological and emotional)</p><p> Good communication is an acquired skill.</p><p> Heredity may have a role.</p><p> Nurture plays the most profound role</p><p> Culture</p><p> Values</p><p> Personality</p><p> Life Circumstance</p><p> Education (Formal and Informal)</p><p>Copyright Umar Chaudhry | MGT 486</p><p>4</p></li><li><p>COMMUNICATION IS A SERIES OF EXPERIENCES </p><p>Copyright Umar Chaudhry | MGT 486</p><p>5</p></li><li><p>TOTAL COMMUNICATION PROCESS</p><p>Reading</p><p>16%</p><p>Writing</p><p>9% Speaking</p><p>30%</p><p>Listening</p><p>45%Copyright Umar Chaudhry | MGT 486</p><p>6</p></li><li><p>THE COMMUNICATION PROCESS</p><p>Copyright Umar Chaudhry | MGT 486</p><p>7</p></li><li><p>COMMUNICATION PATTERN</p><p> One-way Communication</p><p> Two-way Communication</p><p> Both patterns can exist in following sender and receiver configuration</p><p> Individual-Individual</p><p> Individual-Group</p><p> Group-Individual</p><p> Group-Group</p><p>Copyright Umar Chaudhry | MGT 486</p><p>8</p></li><li><p>OTHER MODELS</p><p>Copyright Umar Chaudhry | MGT 486</p><p>9</p></li><li><p>LEVELS OF COMMUNICATION</p><p> NON-VERBAL Examples are </p><p> Gestures</p><p> Postures</p><p> Movements</p><p> VERBAL Intra verbal: intonation of word and sound</p><p> Extra verbal verbal: implication of words and phrases, semantics</p><p> SYMBOLIC</p><p>Copyright Umar Chaudhry | MGT 486</p><p>10</p></li><li><p>NON-VERBAL COMMUNICATION</p><p> Non-Verbal communication is culture dependent</p><p> 80 to 90 % of the impact of message in face to face communication is the result of non-verbal communication</p><p> It is far more revealing than the actual content of a message</p><p> It provides a window into the intended meaning of message</p><p> It includes but not limited to the list below Gestures Postures Movements Facial Expression Micro-expressions Eye contact Body Language Voice Qualities</p><p>Copyright Umar Chaudhry | MGT 486</p><p>11</p></li><li><p>FACIAL EXPRESSIONS</p><p> There are thousands of facial expressions the human being are capable of</p><p> Most facial expression have cultural meaning</p><p> Head wobbling</p><p> Biting of the upper lip</p><p> Some facial expression are universal</p><p> Smiling</p><p> Frown</p><p> Facial expression are less accurate measure of character</p><p> Nodding has no relation to agreeableness</p><p> Smiling has no relation to warmth</p><p>Copyright Umar Chaudhry | MGT 486</p><p>12</p></li><li><p>LIFE HACK</p><p> Simile during an interview people associate smiling to friendliness and warmth</p><p> Nod while you talk to make people agree with you</p><p> To win a negotiation on a deadlock give a little silent treatment </p><p>Copyright Umar Chaudhry | MGT 486</p><p>13</p></li></ul>


View more >