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communication
communication UNIT B
HUMAN RESOURCE MANAGEMENT
4.02 Explain the relationship between communication and employee morale, motivation, and productivity.
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communication Communication
The process of transferring a message from the sender to the receiver.
• Non-verbal– Personal appearance– Body language
• Verbal– Reading– Writing– Speaking– Listening
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communication Morale
The attitude or mental state of an employee with respect to his/her job and the business for which he/she works.
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communication Factors that affect employee
morale
1. The business itself• Job position or type of work
• Wages that an employee earns and the pay plan under which he/she works
Productivity pay Straight salary
• Opportunity for advancement within the business
• Types of benefits
• Job security
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communication Factors that affect employee
morale (cont.)
2. Working conditions and surroundings
• Physical surroundings
• Equipment and supplies
• Temperature control
• Parking close to business
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communication Factors that affect employee
morale (cont.)
3. Management• Accessibility
• Level of communication
• Expectations
• Policies
• Supervision
• Criticism and evaluations
4. Employee factors• Work life
• Personal life
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communication Techniques used to measure
employee morale• Surveys and
questionnaires completed by employees
• Suggestion boxes for anonymous employee input
• Informal observations and questioning by the employer
• Exit interviews
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communication Motivation
The reason that an employee behaves a certain way and the different ways of encouraging him/her to behave as the employer prefers.
Theories of employee motivation
•Maslow’s Hierarchy of Needs
•McGregor’s Theory X and Theory Y Managers
•Herzberg’s Two-Factor Theory
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communication Maslow’s Hierarchy of
Needs• A theory that human needs are
arranged in a hierarchy and must be fulfilled in the order of importance to the individual.
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communication McGregor’s Theory X and
Theory Y Managers
• A theory that identifies two types of managers and the assumptions each makes about employees.– Theory X manager assumes that employees
have to be forced to work and that positive reinforcement is not effective.
– Theory Y manager believes that the value of work, recognition, and a need for responsibility are the motivating factors for employees.
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communication Herzberg’s Two-Factor
Theory
• A theory that suggests that employee behavior is affected by a motivational factor and a hygiene factor.– Motivational factor includes the work
itself and the opportunity that exists for advancement and recognition.
– Hygiene factor includes routine provision for employees such as good working conditions, fair salaries, status, and consistency in business policies.
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communication Ways to motivate employees
• Provide meaningful work by offering a range of job responsibilities.
• Involve employees in decision making by letting them make suggestions.
• Give recognition to employees informally and formally.
• Provide performance evaluations at least once a year to help employees recognize their strengths and weaknesses. Set goals and plans to help employees be more productive.
• Reward employees for their performance or achievement.
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communication Productivity
The measure of an employee’s average output per hour during a specific period of time, such as a day, a week, a month, or a year.– For a business to be profitable,
employees of that business must produce the required quantity of a satisfactory good or service in a reasonable amount of time.
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communication The importance of open
communication between employees and employers
1. One-to-one communication allows the employee and the employer to better understand each other’s attitudes, behaviors, and values. Lack of communication leads to misunderstanding.
2. Employees perform more satisfactorily when there is open communication, direct instruction, and when work expectations are clear.
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communication The importance of open
communication between employees and employers (cont.)
3. Consistent feedback or communication to the employee is necessary for satisfactory productivity.
4. Generally, more open and comfortable communication results in higher employee morale.
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communication The importance of open
communication between employees and employers (cont.)
5. A happy employee is generally more productive.
6. Employee absenteeism and the rate of employee turnover are lower when morale is high.
7. High employee morale is a factor in a positive business image and good public relations.
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communication The importance of open
communication between employees and employers (cont.)
8. Feeling that an open line of communication exists with management motivates most employees.
9. Positive motivation makes employees feel appreciated, builds self-esteem, and generally helps maintain an open line of communication.