COMMUNICATIONCOMMUNICATION

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The successful exchange of information between individuals.

GUIDELINES FORGUIDELINES FOR EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

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Prepare yourselfCheck partnerBe positiveUse “I” messagesBe specificActive listenerStay focused

FACTORS OF INTERPERSONALFACTORS OF INTERPERSONAL COMMUNICATIONSCOMMUNICATIONS

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Self-concept Poor self-concept Coping with angry feelings Admit your emotions Self-disclosure

ELEMENTS OF THEELEMENTS OF THECOMMUNICATION PROCESSCOMMUNICATION PROCESS

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Source Encode Message Decode Destination Feedback

STYLES OF COMMUNICATIONSTYLES OF COMMUNICATION

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Friendly, sociable or playfulDirective, persuasive, demanding, evaluative, blaming, or praisingSpeculative, tentative, uncertain, searching, reflecting, exploring or intellectual Disclosing, revealing, explicit, responsive,Accepting, and aware

COMMUNICATION BARRIERSCOMMUNICATION BARRIERS

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Language barriers Different communication styles Physical barriers Perceptual barriers Noise

CROSS-CULTURAL CROSS-CULTURAL MISUNDERSTANDINGSMISUNDERSTANDINGS

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Social courtesies Flow of information Assertiveness Culture Honesty

BARRIERS TO CROSS-CULTURALBARRIERS TO CROSS-CULTURAL MISUNDERSTANDINGSMISUNDERSTANDINGS

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Songs, symbols, and gestures AccentsJive and jargonLack of trust

SIGNS AND GESTURESSIGNS AND GESTURES

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Malcolm X Confederate flag Handshakes Peace sign Political caricatures National flags Clenched fist

ACCENTSACCENTS

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Americans often react negatively when listening to people with strong foreign accents Indifferent when someone is struggling with the English language Can lead to other assumptions and biases