Communication within the Workplace Lets Chat
Communication within the WorkplaceTypes of
communicationRecognizing the different types of communicationWho
does the communication, how and whyCommunication on all
levelsImpression at the point of contact and exitListening as part
of communicaton
Communication within the WorkplaceIt is essential to communicate
and to communicate effectivelyCommunication is a vital part of
everyday life, especially in the medical field
Group AGroup BClass 18295Class 27688Class 38490
It is critical to be able to communicate
amongst:CoworkersPhysiciansVisitorsFamilies
Types of communication
Types
VerbalNon-verbalFormalInformalTechnology
DevicesSigns/symbolsOther Electronic DevicesEight essential
components of communicationSourceMessageChannel
ReceiverFeedbackEnvironmentContextInterference
(McClean,S.,2012)
Recognize the different types of communication necessary for
each contact to eliminate errors and improper diagnosis.
What do I need to communicate with the lungs?Who am I
communicating with?
Health care professionals have strange ways of getting and
receiving messages .
Getting and receiving messagesExample:Writing on paper towels
until a more formal documentation can take place.
Diversity has become prevalent in the workplace therefore it is
essential to ensure accurate and sound communication.
Be alert!Be respectable
Respiratory Therapy is a career that requires multitasking,
therefore, safety can be an issue.
Example:Sometimes the message may not be passed to the next care
giver.
Dr. Jaweed and Dr. Eng. Hwa. Says communication is a cornerstone
for patient safetyIt is an art!
Many errors can be avoided in the workplace by improving the
quality of communication.Improve in writing VerbalTechnology
Jaweed,.M, Eng. Hw,W also, says, many accidents and medical
errors can be avoided by improving communication quality in health
care.
There are multiple error within the healthcare system due to a
lack of communication
Who does the communication? How? And Why?
CoworkersPatientsPhysiciansVisitors
How and why we communicate. WE communicate:Verbally to relay
information to physicians concerning patientsVerbally to educate
and instruct patients and families concerning treatments and
therapyWritten communication to document patients information and
reaction to therapy/treatment
Communication sometimes needs to be done just to get the message
across to the receiver and visa versa.
Communication on all levels and what do we mean?
Individuals that does not understand medical termsThose that can
not hear or talkIlliterate ( Can be overlooked)
Impression at point of contact and exit
Be alert and on top of the game, it will lead to appropriate and
effective communication necessary for the workplace
Impression at point of contact and existBe professionalLeave a
lasting impression
ImpressionImprove where and when the need arrives.
Listening is an essential part of communicationIf the message is
not received, the communication transmission is broken
A good listener is probably an excellent communicator
Take it all in to be the best transmitter
ReferencesMcClean,S.(2012), Why is it important to communicate
well? Business Communication for Success. Retrieved on 01/11/2016
from https://cehe.instructure.com/courseJaweed,M., Eng Hwa,W.,
(2014). Effective communication among healthcare workers to improve
patient safty and quality of care. Tatlors Lakeside University.
Retrieved on 01/13/2016 from://
www.sideshare.net/ttylim/effective-communication-among-healthcare-workersDodge,A.,(n.d).
Types of communication in the care setting. Ehow Contributor.
Retrieved on 01/13/2016 from http://www.ehow.com/info 7813454
type-communication-care-setting.html.
ReferencesBauer, M., (2016) Appropriate communication methods
for a manager within a health care organization. Demand Media.
Retrieved on 01/13/2016 from
http://work.chron.com/appropriate-communication-methods-manager-within-health-care-organization-29772.htmlEffective
communication in hospitals(n.d) U.S Department of Health &
Human Services. Retrieved on 01/13/2016 from
http://www.hhs.gov/civil-rights/for-individuals/special-topics/hospitals-effective-communication/index.html.
