Communication Workshop_Apower TM_23 Slides

8/12/2019 Communication Workshop_Apower TM_23 Slides

1/23

Communication

Effective communication

techniques


2/23

The paradox of communicationWe communicate more and more,

but we understand less and less.


3/23

What is communication?

Exchange / flow of information and ideas from oneperson to another.

idea

encoding

decoding

Communication is effective only if you have

the same representation as me on the idea that

I have sent it.


4/23

Types of CommunicationNon-verbal communication

BODY ORIENTATION,POSTURE

FACE and EYES SMILE BODY POSTURE DISTANCE


5/23

Types of CommunicationVerbal communication

Every individual must beprepared both for proper role oftransmitter, as well as for the

receiver

Any receiver should autoeduceorder to "actively listen"


6/23

Types of CommunicationWritten Communication

Written message characteristics are: To be designed explicitly

To involve a strict control on

information, facts and arguments

used

Can be expressed in various forms

Is judged by fund and text


7/23

Effects of colorRed

Increases blood pressure, raised muscletone, active breathing, is caloric

Color warm, stimulating, feeling close,

disturbing


8/23

Effects of colorOrange

Increase heart rate, maintaining bloodpressure, promote secretion of gastric

Very warm color, very strong feeling of

close, stimulating, sociable


9/23

Effects of colorYellow

Affects the normal functioning of thecardiovascular system, eyes and nerves

stimulates

Very warm color, dynamic, feeling of close,

calm


10/23


11/23

Effects of colorBlue

Decreases blood pressure, decreased muscltone, calm breathing and pulse frequency

Cold color, restful, calm, feeling distant,

disconnected facilitate nerve


12/23


13/23

Communication styles

Commun icat ion sty le is fundamental ly

determ ined byth ree elements

1.atitude, as method of constant reporting on

social life and self sow

2.learned communication models- assertive,non-assertive, aggressive (with option to

passive-aggressive), manipulative

3.temperament, the type of nerve cell reactivity


14/23

Communication styles

NON-ASERTIV STYLE

(atitudinea de fug pasiv)

AGRESIVE STYLE(attitude of attack)

MANIPULATIVE STYLE

(attitude manipulative)

ASERTIV STYLE

(constructive attitude)


15/23

Communication barriers1.External barriers Physical

Semantic

2.Internal barriers

Positive involvement Negative involvement Hidden agenda Imaginary world


16/23

Communication barriers management

Active Listening

Feed - back


17/23

Active ListeningClever talk, the wise obey

Listening means not only hearing

sound signals, decoding andinterpretation but also their

integration into their system of

thought.

Barriers to good listening: Overload message and focuson all data

lack of attention


18/23

Features of a good listener relaxed posture of the body, but betraying

interest

direct eye contact

verbal and non verbal signals indicatinghearing and understanding the message

feedback through comments, reformulations

A good listener should avoid:

to make judgments

to comment on personal experience

to interrupt the flow of discussion

to give advice


19/23


20/23


21/23

A well-developed feedback Starts with the positive

Is concrete

Is descriptive rather than

evaluative Talks about things that can be

changed

Is well framed in time

Provides alternatives

Is verified

Is assumed

Is not exaggerated

Offers the receiver another chance


22/23

...Yet how to give a good feed-back?

describe the behavior

describe thoughts andemotions that we

experienced related to the

behavior offer alternatives to that

behavior


23/23

Thank you!

Documents

Communication Workshop_Apower TM_23 Slides