Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD

Communications Assistant (CA)For NCP500/1000(CA Pro/CA Basic)

Panasonic Communications CO.,LTD.

Outline of CA Pro

All extensions are listed.

If the extension name is assigned, it is displayed.

But ICD group numbers are not included.

Phone Office

Phone Home

Send Email

Send Chat

Phone Mobile

Voice Message

Web Access

More

Presence icons :

The absent message has been set

The user is logged in

The user is logged in, but the auto absent message has been set

The user is not logged in

Idle

Ringing

On the phone

The presence becomes blank when the extension number is deleted after the installation.

CA can be minimised using the “Minimise/Maximise” button to occupy less of the desktop

Enter number to dial

Answer

Hang-up

Search

Search

If “kazu” is entered, the contact name including “kazu” are searched.

The CA icon size can also be toggled using the “Minimise/Maximise” button

Clicking on the “More” button allows you to:

Pick up the incoming call

View and modify contact

Add new contact

Delete contact

Add contact list from PBX extension list

Transfer contact list from CSV file

Save Contact list to CSV file




Add new contact

Delete contact




The general tab displays general information about the highlighted user

The contacts tab allows you to enter additional telephone contact numbers for the user e.g. Mobile home, contact number email etc

Door phone and sensors are also available providing they are present on the system

The Company tab allows you to edit company information for the contact

The popup tab allows you to customise each contact with there own personal image file and ring tone (WAV, MP3 and WMA’s are supported)

It is also possible to enter the URL of a webcam to be popped when a specific customer calls, or to open a web page

Memo’s can also be added for reference (these are only readable by the current user)




Add new contact

Delete contact




This window allows you to customize the same items as “View and modify contact”.




Add new contact

Delete contact







Add new contact

Delete contact




All extensions return.




Add new contact

Delete contact




CSV file is created.

Enter the file name.




Add new contact

Delete contact




Select the .csv file.

The format of the .csv file must be same as the exported file form CA.




Add new contact

Delete contact




Select a user which has an incoming call

Presence can be changed by clicking on the presence Icon

There are 6 function items which can be modified as necessary, it is also possible to create new ones if needed.

By selecting “Options” it is possible to change your status when away from your PC for a period of time or when CA is opened and closed

The clock of PC is automatically displayed.

By selecting “New Setting”, it is possible to set the new function

Save Function List

Function List Name (Max. 16 characters)

Forward/Do Not Disturb

Absent Message

Feature Number

Ex.) *7360*

Log out ICD Group

By selecting “Modify”, it is possible to modify function list

Edit

Delete

Move Up

Move Down

Forward/DND settings are access by clicking on the “Hyperlink” style text

Forward/DND settings can then be set as necessary

Selecting “Speed Dial” allows you to:

Dial Speed dial number

Modify the table of Speed Dial

Add the new speed dial number

Delete the speed dial number

It is possible to search System Speed Dial number by Name or Phone Number

By selecting “Copy & Call”, you can dial a telephone number in a clip board of PC.

Hello! Haya

Please call me!Phone : +81-3-111-4444

M.Take

Select and copy a telephone number (CTRL+C)

+81-3-111-4444

Select “Copy & Call”

Dial the number which is modified according to the dial modification settings.(Go To - Option - Dial Modification)

Selecting a menu of History, the window of History appears.

Incoming missed call

It is possible to select the type of calls.

It is possible to search History by Name or Phone Number

“Call” button allows you to dial the selected call log

If you want to read the memo, click “Memo Open” button.

The highlighted call logs are deleted.

If you wish to continue, click “Yes”

Save all data of History to .csv.

Enter the file name.

If you wish to add the call log into the contact list.

Copy Name and Phone Number

It is possible to add a call log into System Speed Dial

If you wish to continue, click “OK”

But the process fails…

The required condition is :

- The PCMC is not connected to the PBX

- 2.7.1 COS Settings

Programming Mode Level : PROG **/*#

Manager : Enable

The “Option” window allows you to customize the following items.

Display

Preferences

Key Mappings

Sounds

Voice Mail

Dial Modification

PBX System Alarm

Logon and Security

About

EnglishSpanishFrenchPortugueseGermanItalianRussianUkrainian

If you need the additional language, please contact PCC sales section.

It is possible to select :

TaskbarorSystem tray

Minimize application to:

Incoming call pop-up for CA

Click here

Pop up

Incoming call pop-up for MS Outlook

Enable/DisableYou can transfer a call in conversation by operating CA without the transfer button.

Enable/DisableSave ICD Group incoming call to history

For example, you can make transfer by simply entering a dial number in conversation here.

Re-map key mapping of each function

Personalise ring tones

(WAV, MP3 and WMA)

Enable voice mail

Automatically start 2-way recording

Use Voice Mail Assistant

Only CA supports this function.

As of 2008 September

The number is modified according to the dial modification settings,

Delete the string “(0)” from a copied external phone number

For Only External Call

when you make an external call from :- Contact list of CA- Outlook or a CRM application- Copying an external phone number to CA from another application

7 digits : External call (Add CO line access No.)6 digits : Extension call

How to count the digits of characters.0921234567 : 10 digits+81-123-4567 : 12 digits (CA counts ‘+’ and ‘-’.)

*) CO line access number : 0

Input NumberTable No.

Removed Digits

Added Digits

Modified Number

+81-92-123-4567 1 +8192 (None) 0-123-4567

+81-3-111-4444 2 +81 0 0-03-111-4444

+44-66-111-4444 3 + 001 0-001-44-66-111-4444

092-111-8888 4 092 None 0-111-8888

For Only External Call

If PBX alarm occurs, CA sends an e-mail with PBX error code via your e-mail client software.

Enable/Disable automatic login

Enable/Disable automatic minimize

Change password

Application information (version changes, bug fixes etc)

Enter Group No.

Start paging

Enter Park areaNo.

Retrieve a call from Park area

Max. 10 digitsAccount No.

It is possible to add an account number, when you make the outside call at next time.

1 Set an account number

3 Finish a call andan account number is added in SMDR

2 Make an outside callCA decides whether making a call is for outside or inside by : Options – Dial Modification – Minimum digits for public telephone number

HINT

Open the door.

Dial the number which is modified according to the dial modification settings.(Go To - Option - Dial Modification)

Copy & Call

You can dial a telephone number in a clip board of PC.

Hello! Haya

Please call me!Phone : +81-3-111-4444

M.Take

Select and copy a telephone number (CTRL+C)

+81-3-111-4444

TRS Change window appears by clicking “TRS Change” button in conversation with another extension.

TRS Level : 1 - 7

Ext 201TRS:7

ManagerExtension

1

I want to call abroad.

3 Dial Tone

2

4Change TRS

level from 7 to 1 temporarily.

Make a call abroad

This function is available by the manager extension.

Time Service window allows you to switch Time Service mode of the tenant which own extension belongs to.

Selectable Mode: - Lunch - Day - Break - Night

The required condition is : - 2.7.1 COS Settings Programming Mode Level : PROG **/*# Manager : Enable

Log in the ICD Group

Log in all ICD Group

Log out all ICD Group

Log out the ICD Group

See the status of Wrap UpControl the status of Wrap Up

Change the size of the window

4.1.1 Extension Settings - Option 8

If Wrap-up Timer has been set, this window automatically appears after hang-up.

Make a call

Outside call

Extension call

Turn on MWL

Finish a call

Make a call

Extension call

Send an e-mail with a memo to the address in the contact.

Save a text memo.

The extension setting of the destination is required.

Make a call

When the extension is busy...

Set call back

Set call waiting

Answer the call

It is possible to enter a number (max. 32 digits).This menu keeps last 10 dial numbers.

Redirect to Voice Mail

Enter a phone number or double click a contact

Transfer the call

Pop-up the main window

NextPage

Calling…

The call is answered

Transferring the call is completed.

Split the call on consultation hold.

Place the call on hold

Exclusive hold does not supported.

Pop-up the main window

Make a conference

Enter a phone number or double click a contact

NextPage

Calling…

The call is answered

Start conference

Park the call (Manual)

Enter a park No.

A call can be put on hold into a specified park zone.

Park the call (Automatic)

This button allows you to put a call on hold in any idle parking zone.

Start 2-way recording

Transfer to VM Enter an extension No.

Start recording a message

The icon is changed.

Stop 2-way recording

Send Flash (EFA)

Send DTMF

Hang Up

Send an e-mail with a memo to the address in the contact.

Save a text memo.

Write Memo

The red icon means that MWL is turned on or a new message is left in your mailbox.

CA asks the password of your mailbox.

Voice Mail System

Call to VM and reach the menu to record the personal greetings.

To change the no answer greeting, press 1To change the busy signal greeting, press 2To change the after hours greeting, press 3To change the caller ID greeting, press 4To change the temporary greeting, press 5

It is possible to record the greeting via a phone.

Enter the following information - IP Address - Mailbox Number - Password of Mailbox

VMA starts.

Delete a history.

Call Back to the highlighted caller.

Other hints of CA Pro

How to activate the function buttons.

Modify Contact - Contact tab


Modify Contact - Popup tab


Go To - Option – Voice Mail

Assign the extension of Voice Mail port

Outline of CA Basic

CA Basic CA Pro

Presence

(Yes)

Request Based, Push and Appear

Yes

Call History 10 1,000

Contact 10 1,000

ICD group login/logout

No Yes

Maximum 10 contacts are listed.

All presences are gray.

If you wish to add other contacts, delete a contacts once and add the contact.

If you wish to add other contacts, delete a contact once and add the contact.

Delete a contact.

Add a new contact.

Click

Presence icons :

The absent message has been set

The user is logged in

The user is logged in, but the auto absent message has been set

The user is not logged in

Idle

Ringing

On the phone

We can check the current status.

Maximum 10 call logs are listed.

PA ProPA Basic

There is not the menu of ICD Group function.

Documents

Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD