Community and Client Services...Corporate Communications and Marketing 20 Emergency Management 26 Health and Regulatory Services 29 Page 3 Community and Client Services Monthly Review

Community and Client Services Monthly Review 1-31 October 2016

Page 1

Community and Client Services Monthly Review

1 to 30 November 2016

Page 2

Community and Client Services Monthly Review 1-30 November 2016

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 4

Council in Community 7

Review of Operations

Community Lifestyle 8 Mackay Convention and Entertainment Centre and Events 17 Corporate Communications and Marketing 20 Emergency Management 26 Health and Regulatory Services 29

Page 3


Highlights of the Month PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

Mackay Makerspace Group

Libraries were fortunate to secure American MakerSpace/HackerSpace guru Daniel Johnsen to deliver sessions to the Mackay Makerspace group. Daniel presented two sessions, one for the teens and the other for the 17+ group. Both sessions were fully booked.

MECC & EVENTS MECC hosted 38 different events in the month of November

The MECC hosted thirty eight different events in the month of November, along with managing two off-site ticketed events, ten off-site catering events and a familiarization.

CORPORATE COMMUNICATIONS & MARKETING

Australia Day Community Grants

As part of Council's Australia Day Community Grants, $8,000 has been awarded to 10 different community groups to host an Australia Day event in 2017.

EMERGENCY MANAGEMENT (EM)

SES Ness Street Upgrade

GHD have provided two concept designs for the new Mackay SES facility. The designs are currently in consultation with Mackay SES volunteers for feedback.

Community Engagement In continuing preparation for the storm season, Emergency Management continues working with community engagement activities working jointly with MRC community events and providing Disaster Management presentations to schools and aged care facilities.

HEALTH & REGULATORY SERVICES

Pest Management

Officers continue to work hard this month responding to wild dog and pig complaints across the region in particular assisting land owners with baiting and trapping. This has helped reduce numbers during this period when wild dogs and pigs are highly mobile.

Animal Management The first combined meeting of regional animal adoption and advocacy groups was held to discuss opportunities for improving animal management and re-homing in the community.

Bridget Mather Director Community and Client Services

Page 4


Workplace Health and Safety

Summary Nine incidents were reported during November.

Fire drills were conducted across most of Council’s workplaces in the months of October / November, preparing staff in the case of a real event. The effort given by all involved, especially the Wardens is to be commended.

For 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost – one in October.

Incidents and Injuries

Page 5


There were three injuries reported in November:

• An officer received a small hand injury from a dog which jumped up whilst its kennel was being cleaned.

• A library volunteer grazed their fingers while placing books onto shelves. • A worker suffered strains and sprains after they tripped on an uneven pathway.

Lost Time Injuries and Days Lost

Page 6


Department 2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)

Page 7


Council in Community Mackay Regional Councillors visited the Northern Suburbs on 2nd November for their monthly Council in Community day, where the councillors spend the day in the communities around our region.

The visit included:

• Mackay Christian College Mountain Bike Program – Briefing to Council

• NQBP Strategic Direction - Briefing to Council

• Mackay Lifestyle Choices - Services to Clients with Disabilities - Briefing to Council

• Endeavour Foundation Workshop Tour

• Seabreeze Tavern Licensee – Briefing to Council

• Slade Point Neighbourhood Watch – Briefing to Council

• Mackay Conservation Group – Briefing to Council

• Magpies Sporting Club o Briefing to Council o Afternoon Tea & Community Catch Up with Councillors

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Community Lifestyle

Community Programs Number of Community Enquiries – 528 Number of Emergency Relief Assistance Packages Provided – 8 Community Development Activities

• Grant Writing workshops were delivered in Mackay and Sarina with 36 people attending. The sessions provided information on how to prepare grant applications, including the use of council’s online grants management system, Smartygrants.

• Members of the Valley District Youth Council are working with the Pioneer Valley Rotary Club to stage a Christmas Fair to be held on between 3:00pm and 9:00pm on 10 December in Mirani. The Fair will include the lighting of the community Christmas tree.

• Sarina Neighbourhood Centre staff in conjunction with community organisations and church groups are working together to deliver a Christmas event between 5:00pm and 7:00pm on 10 December.

• Team members are currently undertaking an audit of programs funded by the Department of Communities, Child Safety and Disability Services to ensure compliance with the Human Services Quality framework. Operating guidelines and processes will be updated as necessary to ensure compliance.

• Planning has commenced for an inaugural Volunteer Expo to be held from 10:00am – 2:00pm on Sunday May 7, 2017 at the Senior Citizen’s Centre. The Expo is intended to showcase to the broader community the many and varied volunteering opportunities that exist in the Mackay region.

Community Meetings / Events / Interagency Meetings. 42 meetings and events were held, highlights included:

• A community leadership forum for young Australian South Sea Islander people was held in Rockhampton on November 12. Feedback from participants was very positive and indicated the Forum was a success. The young people have identified that they would like a further workshop to learn the skills around cultural cooking. The Community Action for a Multicultural Society (CAMS) Officer (whose position is funded to work State-wide) along with representatives of Rockhampton Australian South Sea Islander Committee will support the group of young people to carry out further development activities.

• Seniors Interagency held with 8 local agencies represented. • Sarina Interagency meeting was attended by 15 agency representatives. A member of Sarina

District Chaplaincy Committee was a guest speaker at the meeting.

Page 9


Sister Cities

• Ten Matsuura Citizens including Mayor Ikuhiro Tomohiro visited Mackay from 12 – 15 November. The team put together a jam-packed itinerary with support from Sister Cities Mackay. A highlight of the visit for the citizens was a tour of Dalrymple Bay Coal Terminal and council’s Waste Recycling Facility. The group was also interested to learn about council’s innovative MyH2O project.

Sport & Recreation 10 events/club meetings were supported. Events coordinated included:

• 50 local sporting groups have submitted an expression of interest to attend the Sports Expo to be held February 12, 2017. Sport and Recreation team have secured Queensland Firebird player Romelda Aitken to attend the Expo and share her netball skills.

• Planning is well advanced for the inaugural Regional Active Travel Conference – “Walking and Cycling: What it means to a regional community”. The Conference will be held in Mackay on 1 - 2June, 2017. A call for papers has been prepared and distributed.

• Team members are currently co-ordinating the implementation of the CQ Rescue Health Screening Project for council staff to be held in various locations across the organisation. These will occur in December 2016. Following the screenings, as well as individual feedback directly to staff, a de-identified report on the health status of the workforce will be prepared to inform future strategies to support staff.

Community Grants and Sponsorships With the introduction of Smartygrants, the online grants management system, responsibility for the coordination of council’s Christmas and Australia Day Grants has been transferred to Community Programs to ensure consistency in the management of grants across the organisation. Inkind Assistance Requests approved during the reporting period

Applicant Request Cost Run as 1 for Cystic Fibrosis

Provision of 5 general waste and 5 recycle bins in support of their Run as 1 Fund Raiser.

$161.28

St Patrick's Parish Provision of 15 general waste bins in support of their Annual Christmas Fair. $120.74

Victoria Park State School

Provision of 10 general waste and 10 recycle bins, 10 star pickets, 30 meters of mesh fence and 10 witches hats in support of their Annual community Christmas Fair.

$223.96

Zonta Club of Mackay

Provision of 2 general waste and 2 recycle bins, and Colouring of the Civic Precinct Fountain in support of the "Zonta Says No to Violence Against Women" event.

$670.59

Koumala Progress Assn. & Koumala S.S P&C Assn.

Provision of 5 general waste and 5 recycle bins, waiver of park hire fee at Gordon Morrison Oval and mowing of Gordon Morrison Oval in support of their Christmas Fair.

$245.07

Relationships Australia

Flying the White Ribbon Flag at Civic Precinct in support of White Ribbon Day. $0.00

Hibiscus Coast Progress & Sports Ass.

Waiver of hire fees at the Multisport Oval and Tennis Courts in support of their Community Christmas Night outdoor movie event.

$250.00

Page 10


Libraries

Library Highlights

• The centralised telephone call management project went live during November. All incoming library telephone calls from across the region are received by council’s Call Centre Team. This is designed to assist callers move quickly and minimise handling of calls.

Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

New Library Members 1,949 5,500

Library membership numbers are currently under target given the flat growth levels of the local economy. There is an expectation for numbers to track upwards following the opening of the Dudley Denny City Library (DDCL), which will attract new members

Library Loans 227,109 640,000 Loan numbers are currently under target, however, are expected to track upwards once DDCL is open

Database Hits 7,066 10,000 Numbers indicate content is meeting community demand

Social Media Followers 2,416 700 Reflective of a deliberate social media campaign leading to increased engagement

In-Person Visits 135,706 380,000 Visitor numbers are currently under target, however, are expected to track upwards once DDCL is open

Web Visits 188,388 300,000 Reflective of the trend to on-line access to resources

Heritage Collection Visits - 600 Heritage Collection Room closed to enable

deaccessioning prior to relocation to DDCL Active Volunteers 70 70 On track

Programs/Events/Classes 11,971 30,000

The number of scheduled programs/events and classes has been reduced whilst staff focus on the DDCL project. We expect to achieve the KPI by year end

Public Computer Hours 11,492 - Hours are steady month-on-month

Page 11


Artspace Mackay

Highlights - Artspace Mackay • Art to Go – Artspace delivered a pilot art outreach program in classrooms at Eimeo State School this

month. An opportunity arose to consider the future use of a large number of carved lino blocks illustrating Australian animals and plants that were created during the 1993 Mackay Horizons Community Art Project. Many of the blocks were still intact and Artspace public programs staff developed a plan to bring these 20 year old lino blocks out of storage and back into the community with a fun outreach program. The program was based around a texture rubbings activity for primary schools. In response to the pilot’s success, Artspace Mackay intends to continue delivering this art outreach program in primary schools throughout the region

• Young Ambassador Program –The goals of the year-long program were to give young participants exclusive ‘behind the scenes’ access to the gallery in four extra-curricular, term-based sessions. Participants were provided with an insight into the key aspects of a successful regional gallery. The final session has now been delivered with positive feedback from the participants and planning is underway for the 2017 program.

Current Exhibitions - Artspace Mackay • Gallery One – Indo Pop Highlights of APT7 touring from the Queensland Gallery of Modern Art

opened on October 21. • Gallery Two A & B - hosts an exhibition Gifted -Ten years of Artspace Mackay Foundation, focusing

specifically on purchases funded by the Foundation • Gallery Three - Very woofy – Noel McKenna - a selection of McKenna’s artists books alongside the

artist’s recent donation of fourteen works on paper.

Service/Activity Monthly Achievement

October 2016

Monthly Achievement

October 2015

Comment

Visitors: Artspace

1,193 2,012 Visitor numbers fluctuate month-on-month depending on the timing of exhibitions

Web Visits 1,218 1,265 Website visitor numbers remain steady

Total Number of e-Newsletter Subscribers

1,279 1,425 Subscribers consistently fluctuate

Facebook Subscribers 3,801 - Commenced in 2016 Exhibitions 3 3 Public Program Participants 1,302 377 High numbers for public programs

participants due highly successful badge making drop-in activity and school outreach program

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

10 11 This includes major event in foyer and pilot outreach program to primary schools

Page 12


Museums

Notes:

• January's visitors: the volunteer-run museums are traditionally closed during the summer months. • Visitor numbers for November 2016 reflects the period 1 – 23 November.

Page 13


Community Engagement

Status of Community Engagement (CE) Activities

Project Name: description of activities Department Area &

Councillor Current Action

(What CE is currently doing)

Future Actions

(What is the next CE step)

Wood Street Footpath: advise neighbouring organisations of construction of new section of footpath next to Anglican Parish Hall

Letters/Emails Completion & archive

2016-2020 Arts and Cultural Heritage Policy: community consultation on the draft plan which was prepared following an earlier stage of consultation

Community & Client Services

All Councillors

Completion & archive

0

1

2

3

4

5

6

7

No.

of C

omm

unity

Eng

agem

ent A

ctiv

ities

Mackay Regional Council Program (Program Manager)

Community Engagement Activities by Program 1 to 30 November 2016

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Future Actions


2016-2020 Accessible Communities Action Plan: provision of support to consultants, including online consultation


All Councillors Reporting Completion &

archive

Construction of Northern Link Road (Rosewood Drive): consultation with residents and other stakeholders regarding construction of missing link

Development Services

North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross

Gee


Lambert Lookout: consult community regarding proposed whale watching pavilion


Northern Suburbs - Cr

Justin Englert & Cr Fran Mann

Community Meetings

Connecting Mackay Letters/Emails


Beach Plan Review: Bucasia, Blacks Beach, Midge Point & Grasstree Beach: preparation of engagement plan

Development Services All Councillors

Planning Information Sessions

Letters/Emails One-on-one

resident meetings Connecting Mackay

Reporting

Gooseponds Willets Road Fish Remediation: advise residents of remediation of fishways





Bundesen Street Reserve: advise community of planned transition of reserve into local park




Connecting Mackay Letters/Emails


Little McCreadys Creek: advise residents of further works to complete rehabilitation project at Little McCreadys Creek





Proposed lease to Clay Target Shooters: consult residents regarding proposed lease of land at Palmyra

Organisational Services

Western Region - Cr

Ross Walker & Ayril Paton

Reporting Completion & archive

Page 15





Future Actions


Proposed lease to Sarina Ski Boat Club at Middle Creek Dam: consult community (residents and property owners and Sarina Water Ski Club Inc.)


Southern Region - Cr Martin Bella & Cr Karen

May

Reporting Public Notification

Nita Fleming Oval (and Novar Court Residents) at corner of Juliet Street & Bridge Roads: consult residents, sporting club and community organisation


City - Cr Kevin Casey

& Cr Amanda Camm

Reporting Completion & archive

Sale of council owned land: advise residents of proposal to sell land at 24 Heathwood Court, Hampden by tender and proposal to further investigate proposal to sell part of Milton Street Park


All Councillors Letters/Emails Letters/Emails

Mackay Region Flood and Stormwater Strategy: high level framework, informs direction Council will implement regarding flood management

Development Services All Councillors

Workshops Public Notices

Connecting Mackay Reporting

Morley Street Footpath: advise St Mary's School that requested footpath is being designed and preparatory investigations in progress

Engineering & Commercial

Infrastructure


& Cr Amanda Camm


Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)


Infrastructure



Letters/Emails Stakeholder

Liaisons Letters/Emails

Mt Oscar Water Augmentation: advise Mt Pleasant residents of water main works in various streets




Letters/Emails Letters/Emails

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Future Actions


Sewerage Pump Station Upgrades: advise various residents of upgrade of sewerage pump stations


Infrastructure

All Councillors Letters/Emails Letters/Emails

Improving access to Anzac Avenue Sewerage Pump Station: consultation with owners of properties adjacent to the site regarding proposal to have an easement on each property to provide a safe, turnaround for trucks


Infrastructure

Western Region - Cr

Ross Walker & Ayril Paton

Letters/Emails Resident meeting Letters/Emails

Community Halls - Long Term Sustainability


All Councillors Planning

Letters/Emails

Connecting Mackay

CBD Water Main Inspections: advise residents in Gordon St, East Gordon St and Goldsmith St of water main condition inspections


Infrastructure


& Cr Amanda Camm

Letters Stakeholder

Liaisons


Removal of Lilly Pilly Trees near Mackay Hospital end of Bridge Road: advise residents of Bridge Road and Garraway Street of tree removal and pending replacement



& Cr Amanda Camm

Letters Completion & archive

Animal Management Strategy


All Councillors Planning Planning

Page 17


Mackay Entertainment & Convention Centre and Events Overview • The MECC hosted thirty eight different events in the month of November, along with managing two

off-site ticketed events, ten offsite catering events and a familiarization. This was a complex group of events, however staff did a very good job at coordination of all of this work through the month.

• Commercial entertainment events included Arj Barker, Smokie, The Seven Sopranos and Boy and Bear. The MECC also hosted a large number of school awards, graduation ceremonies and dance school concerts.

Business Events Development

• In partnership with Mackay Tourism, the MECC held two successful Taxi Council Familiarization sessions with excellent feedback

• National promotion in two articles in Business Events Industry magazines • International Bio-energy Delegation coming to Mackay with seven patrons attending • MECC staff attended the Professional Conference Organisation Association annual conference

Festivals and Events

Mackay Festival of Arts • Headline performers for all events in the 2017 Festival program are currently being finalised. • Celebrity chef, Paul West (River Cottage Australia), has been contracted to deliver the Chef’s Bites

sessions at Wine & Food Day. A higher calibre chef has been sourced to improve the food portion of this event, in line with the community’s feedback and expectations.

• Currently waiting for the outcome of the Festivals Australia grant to be finalised, with an announcement as to whether we were successful for this funding to happen in January 2017. Pending the outcome of this grant application we are looking at other options to celebrate the 30 years of the Festival of Arts.

New Year’s Eve • Marketing for the BB Print New Year’s Eve River Party on Bluewater Quay, supported by the Mackay

City Centre, has commenced with social media marketing occurring now. Radio advertising will commence in mid-December.

• New Year’s Eve plans are finalised, with the team now planning the final details for the actual event delivery.

Easter 2017 • Work has commenced on the plans for the 2017 Easter Carnival event, pending the final confirmation

of the plans for the Easter 2017 event.

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Non-Financial Indicators

Target

as at NOVEMBER

2016 Comments

Number of Performances fully cost recovered

50% 50% On Track

Minimum number of catered functions (excluding performances)

140 42

Year to date figure low, however advance bookings for rest of the year indicate KPI's will be met

Average attendance at events

Auditorium 550

Auditorium 431 On Track

Foyer/space 100

Foyer/space 152 Met

Halls 600 Halls 698

The year to date figures are abnormally high due to Spirit of Anzac. This will start to show correction as the year progresses

One Hall only 200

One Hall only 331

The year to date figures are abnormally high due to Spirit of Anzac. This will start to show correction as the year progresses

Number of non-utilised days 90 9 On Track

Number of Performances at the MECC

200 161 On Track

Number of Conferences/Expos 20 11 On Track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 18 On Track

Number of Student Attendances 2,000 1,593 On Track

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Number of workshops > Youth 6 3 On Track

Number of engagement workshops/activities

8 7 On Track

Yearly occupancy of facility 175,000 97,429 On Track

Customer Hire Satisfaction 80% 95% On Track

Number of regional events assisted through either financial or in-kind assistance

6 7 On Track > Airlie Beach Music Festival

Number of regional events ticketed 8 7

On Track > Airlie Beach Music Festival/Mackay Turf Club Melbourne Cup

*Note Statistics from 25th - 30th November projected only

Page 20


Corporate Communications and Marketing

Overview It was another productive month for Corporate Communications and Marketing team in November.

The 125-page 2015-16 Annual Report was adopted by council at the monthly Ordinary Meeting.

Australia Day Community Grants were finalised during the month, with ten successful candidates selected from the 20 nominations received. This allows community groups to stage an Australia Day event on January 26.

A campaign has been launched to again encourage residents to nominate a local hero for an Australia Day Award. Nominations close in early January.

With the looming completion of the Dudley Denny City Library, a communication plan is being finalised to publicise the new city centre library.

Assistance continued for Development Services in the promotion of the Draft Mackay Region Planning Scheme.

Council Connect themed publication was produced to showcase the new Planning Scheme and its benefits to the wider community.

Double page feature in PakMag showcased the Christmas events being funded and hosted by Mackay Regional Council. The feature included a story on the 17 groups to receive grant funding such as Bloomsbury, Koumala and Eungella Dam as well as a story to highlight the Xmas in the Gardens event in December.

Continued to record good growth in Facebook engagement with strong organic reach on a number of posts promoting Australia Day awards, announcement of GW3 Chair and National Recycling Week.

The Marketing Officer and a Communications Officer attended a Queensland Tourism Digital media Marketing forum in Brisbane at the invitation of Mackay Tourism. The focus was to collaborate with tourism officials on how we can work together to improve local digital marketing of tourism in our region.

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November website visits to council-owned websites

(Note: figures for period to November 24, due to early report deadline)

Annual trend of visitation to council corporate website

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

808

10,021

2,683 830

42,965

783

Page 22


Social Media trends for council’s corporate platforms – November 2016

Facebook numbers continue to increase every month. We are now in the top 5 of similar sized regional Queensland councils for Facebook likes. Ipswich lead ahead of Sunshine Coast, Redlands and Toowoomba (note: does not include Gold Coast or Brisbane councils)

Top 5 Facebook videos during November

Page 23


eNewsletter Subscribers - November

Artspace: 1823 (Last month: 1802)

Botanic Gardens: 1355 (Last month: 754)

Community Development: 1308 (Last month: 1324)

Council Connect: 2733 (Last month: 2746)

Library: 2427 (Last month: 2437)

Creative Mackay Ebulletin: 1412 (Last month: 1426)

Recreation Services: 1248 (Last month: 1245)

Mackay Region Planning Scheme 1387 (Last month 1355)

Advertising-Marketing & PR spend across all council programs to November 2016

Largest expenses for the month were Economic Development ($24,113) and MECC & Events ($24,475).

Operational advertising spend 16/17 under budget

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There were a total of 135 council-related stories during the month, excluding radio ( slightly down on previous month)

0

20

40

60

80

100

120

30

104

1

Media Monitoring Break-Down November 2016 News Clips/Articles

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Negative stories included: The site of a crematorium, Residents disturbed at work on Shakespeare St, Eton water crisis, Fluoride debate, $14 million rates bill.

30

104

1

Media Monitoring Break-Down November 2016 News Clips/Articles

Seven Television

Daily Mercury/Midweek

Courier Mail

116 86%

19 14%

Positive and Negative Stories in the Media November 2016

Positive Negative

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Emergency Management Overview This month the Emergency Management Team continued to work with the Inspector General Emergency Management (IGEM) in finalising the Mackay Disaster Capability Review. Further feedback from the Mackay Local Disaster Management Group (LDMG) on the capability review was provided on 11 November 2016. IGEM presented the outcomes and the process of the review to the Mackay LDMG on 28 November 2016. The Mackay Disaster Capability Review final report was provided to the Mayor on 30 November 2016. All Workplace Health and Safety Audits were completed this month for all the SES Groups in the Mackay Regional SES Unit. Queensland Fire and Emergency Services and council staff (Governance – WH&S) was also involved with the audits. Seasonal Outlook Briefing Disaster Preparedness Seminar was conducted on 4 November 2016 for members of the three LDMG’s (MRC, IRC and WRC) and the Mackay District Disaster Management Group (DDMG). This was well attended and ensures the region is well informed and prepared for the upcoming storm season. Review of the Emergency Action Guide commenced this month for a re-print in 2017. Mackay LDMG meeting, 28 November 2016. Exercises

Emergency Management: EM Staff and Deputy Mayor Cr Amanda Camm attended the District Disaster Management Group discussion exercise on 22 November 2016, Exercise ‘Sierra” – Cyclone Shelter scenario. SES: Nil to report this period

Activity Event Comments Emergency Management Operations

Monitored grass fire at Barry Lane, Homebush on the 13th November 2016. Council civil operations crew assisted QPS with road closures during the event. Monitored severe thunderstorm warnings issued by BOM.

SES Activations

Nil to report for this reporting period.

State Government Engagements

Inspector General Emergency Management [IGEM]

Work continues with IGEM in finalising the Mackay Disaster Capability Review.

Disaster Management Officers Network meeting, 8th Nov 2016.

Queensland Fire & Emergency Services [QFES]

Organising Disaster Management Training in accordance with the QLD DM Training framework i.e. NDRRA and Cyclone Shelter Training.

District Meetings District Human and Social Recovery meeting and District Disaster Management Group meeting.

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Emergency Management Capital Projects & Facility Upgrades

SES Current Capabilities

The Mackay Regional SES Unit currently has the capability to provide operators for the following core functions:

• All fleet has been reported as operational with the exception of 1 x flood boat that requires engine

replacement • Member training and competency maintenance is ongoing

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project.

Plan 10% Two design concepts have been provided by GHD. These designs have been tabled with the SES for their feedback.

Function Operators Flood boat rescue 21 Storm damage operations (general) - chainsaw / debris clean up - working safely at heights

137 33 37

Vertical rescue 6 Land search 107 Emergency traffic management 35

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Membership from October to November 2016 has remained stable.

• 240 Active = Number of Current Active Members • 6 Probation = New SES Recruits on 3 Months' Probation • 6 Reserve = Members who have stood down for a period of time; e.g. Work Commitment, Sickness,

Maternity Leave

11 10 6 21

120

7

26 39

1

4

1

1

1

1

3

0

10

20

30

40

50

60

70

80

90

100

110

120

130

140

No#

Vol

unte

ers

SES Facilities

SES MEMBERSHIP - NOVEMBER 2016

Reserve

Probation

Active

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Health and Regulatory Services

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in November 2016.

Sites Inspected Sites Treated Hectares Treated

185 60 250 Ha

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness.

Monthly Operational Finance Performance

Health and Regulatory Services’ operational expenditure and income tracked consistent with budget projections. The net result for November 2016 showed expected levels of income and expenditure, resulting in a marginally positive $5,889.37 outcome.

October Budget Actual Operational Income $115,288.23 $117,751.10 Operational Expense $491,800.75 $488,374.25

281 295

0

50

100

150

200

250

300

350

Food Training School sessions

Atte

ndan

ce Y

TD

Education & Training sessions

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Licensing and Approvals Summary for November

Premises Premises Inspected

% Compliant

Level of improvement required to reach

compliance

New and Renewal

Applications Approved

Minor # Major +

Accommodation 5 80% 20% - 3 Food 60 60% 35% 5% 35 Footpath Trading 1 0% 100% - 1 Swimming Pools 4 75% 25% - 3 Outdoor Entertainment/Event Permit

- - - - 3

Vending - - - - 5

Skin Penetration 3 67% 33% - 1

Total 79

51

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 05/11/2016 Shoal Point 3 dogs on leash 05/11/2016 Glenella, Mount Pleasant 5 dogs on leash

05/11/2016 Gooseponds, North Mackay 48 dogs on leash 1 advice letter sent to dog owner

05/11/2016 North Mackay 9 dogs on leash 1 verbal caution to dog owner

18/11/2016 Sarina 1 dog on leash 19/11/2016 Slade Point 2 dogs on leash 19/11/2016 Bucasia 1 dog on leash 19/11/2016 Rural View 3 dogs on leash

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100

200

300

400

500

600

700

800

Tota

l

Regulated Parking Infringements Issued

InfringementsIssued

Pest Management

• Baiting Programs for wild dogs and pigs in November 2016 – 35 hours. • 103 properties have been baited for wild dogs and pigs in 2016. • Surveying and spraying biosecurity risk weeds in November 2016 – 95 hours.

Customer Requests Throughout November 2016, 570 requests for service were received, compared with 649 for November 2015. 78% were completed in nominated timeframes. Health and Regulatory Services aim to complete a minimum of 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed with which compliance can be achieved using compliance processes, timeframes for completion can be affected. Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 13 months from 1 November 2015 to 31 November 2016. There has been an increase in regulated parking infringements issued during the month because repairs and maintenance on the Number Plate Recognition Camera conducted during the end of October and beginning of November were completed, allowing for patrols following the normal process to be undertaken. Officers daily regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people.

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Infringements Issued

Local Laws Environmental Services Development Compliance

Animal not registered within 14 days of keeping - 9

Animal wandering at large - 2

Failure to comply with a compliance notice - 4

Overgrown allotment on more than once in 12 month - 3

Deposit litter – ind - 1

Illegal Dumping

Illegal dumping continues across the region and councillors are becoming increasingly concerned and have asked for ways to address this. As discussed at the Community Engagement Committee meeting in October, a report will be compiled and presented to council in the new year.

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l Local Laws, Development Compliance & Environmental Health Infringments Issued

Local LawsInfringements

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EnvironmentalServicesInfringements

Documents

Community and Client Services...Corporate Communications and Marketing 20 Emergency Management 26 Health and Regulatory Services 29 Page 3 Community and Client Services Monthly Review