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Community Development and Safety Committee Workshop
Minutes Minutes of a workshop held on Level 26, Room1, 135 Albert Street on 20 July 2017 at 9.30am ______________________________________________________________________________ Attendees Chairperson Cr Dr Cathy Casey Deputy Chairperson Cr Fa’anana Efeso Collins Members Cr Alf Filipaina until 11.47am Cr Richard Hills Cr Daniel Newman, JP Cr Dick Quax Cr Desley Simpson, JP Cr Wayne Walker from 9.41am until 10.45am Cr John Watson from 9.41am Cr Sharon Stewart from 9.41m until 10.45am Cr Linda Cooper from 10.30 until 10.45am Apologies Cr Ross Clow Tony Kake Dennis Kirkwood Mayor Hon Phil Goff, JP Deputy Mayor Bill Cashmore
Minutes Page 1
CONTENTS TOPIC/PURPOSE
Staff from several council departments presented a range of diversity and inclusion initiatives that Council is working on, including developing policy advice for key strategies such as the Auckland Plan ‘belonging’ workstream, and leading change projects as part of council’s organisational strategy/performance plan. The notes below provide a summary of the discussion at the workshop. High level responses are in italics below.
1 Apologies were noted.
2 Declaration of Interest There were no declarations.
3 Policy work A presentation was provided on the Community and Social Policy team’s work programme – including the ‘Belonging’ theme of the Auckland Plan refresh and other key regional strategies that impact on social cohesion/diversity and inclusion. Brainstorm: Practical ideas for the policy programme to better support diversity and inclusion
• Suggest that staff research what other cities with a highly diverse population do:
o Lessons learnt o Success o case studies
• RIMU is able to do this research and we will include it within the policy advice workstreams.
• Get better at providing snapshots to elected members about diversity, inclusion, participation and social inequity. Focus on getting updated data where possible beyond 2013.There is a need for better information about current and future trends.
o Show if the problem is getting better or worse. o Have KPI + measures for achievement and progress against this o Put into a better cohesive picture for elected members.
• We use the most up to date census data and are exploring other data sources.
• Make thinking about diversity and inclusion automatically part of everything we do. Make it a line in every work stream. Improve by:
o Getting whole of organisation buy in o Cohesive instead of contradictory o Outcomes – re-align o Improve buy in, focus and implementation of Auckland Plan o Integrate into open space, community facilities, sports and recreation provision- need to
get a better picture of diversity and ‘future need’ not just historical need.
• The presentation that followed, on our Inclusive Auckland framework, set out how we plan to do this.
• Form strategic relationships with core government departments who have knowledge, experience and data to share. Increase resources available and the depth and breadth of council staff experience and advice by working closer with government organisations and
Minutes Page 2
specialist. Examples include:
o NZTA o DIA o Treasury o MSD
• This is an action within the Inclusive Auckland framework
4 Organisational strategy A presentation was provided on the Inclusive Auckland framework – an overview of Council’s diversity and inclusion framework. Approach:
• Strong focus on inclusion – based on principles of interculturalism and inclusion indices
• The ‘whole of organisation’ framework has change actions grouped into 4 areas:
1. Our people, our culture – tackling unconscious bias; creating an inclusive culture fostering inclusive leadership, being visible D&I champions
2. Ensuring our systems, processes and engagement activities reach and reflect the views of all Aucklanders
3. Taking strategic leadership to improve diversity and inclusion outcomes in Auckland 4. Supporting diverse and inclusive governance.
The framework was signed off by ELT in June. Implementation of the actions has started and we will report progress regularly.
5 Organisational strategy An online presentation was provided highlighting the Citizen Value and Engagement initiative. This initiative seeks to ensure better coordination of engagement activities across Council, and to establish a consistent standard of quality to be upheld whenever Council engages with the public. It will include the development of Auckland Council’s Engagement Performance Framework which will be presented for feedback to the Communications and Engagement Reference Group during October (TBC).
6 Organisational strategy A presentation was provided giving overview of the inclusive communications framework and the new translation guide.
The workshop finished at 12.05pm
Minutes Page 3
Div
ersi
ty a
nd In
clus
ion
Polic
y Pr
ogra
mm
eKa
tara
ina
Mak
i C
omm
unity
and
Soc
ial P
olic
y Ju
ly 2
017
Forw
ard
wor
k pr
ogra
mm
e
Auck
land
Pla
n re
fresh
–“B
elon
ging
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k st
ream
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tting
stra
tegi
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rect
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and
high
leve
l out
com
es
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eatin
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incl
usiv
e Au
ckla
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here
eve
ryon
e ca
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rtici
pate
and
bel
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Inve
stin
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Auc
klan
ders
–in
clus
ion
polic
y w
ork
•in
vest
igat
ing
how
Auc
klan
d ca
n be
a fr
iend
ly, m
ore
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usiv
e pl
ace
•en
gagi
ng w
ith d
iver
se A
uckl
ande
rson
thei
r liv
ed e
xper
ienc
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seek
ing
to u
nder
stan
d po
tent
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arrie
rs to
par
ticip
atio
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d w
hat c
ounc
il co
uld
do
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ing
the
evid
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bas
e•
Ethn
ic D
iver
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revi
ew o
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nior
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ualit
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arch
and
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rt •
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ew
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m A
uckl
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prog
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play
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vest
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law
s
Que
stio
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hat t
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do
you
have
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ut th
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ork?
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hat a
re s
ome
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eas
you
have
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e ca
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a s
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div
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city
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hat i
deas
do
you
have
abo
ut h
ow w
e co
uld
enga
ge w
ith d
iver
se
com
mun
ities
?
Incl
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uckl
and
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–th
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clus
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r Auc
klan
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base
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r Cou
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R P
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R C
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Diverse Talent
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ctio
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nge
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ch a
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nsci
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anag
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plet
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aff i
n le
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pr
ogra
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Tale
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agem
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ache
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bed
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cipl
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anag
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019
Cre
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lture
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res
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&I p
rinci
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view
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mm
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plem
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r 3
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oles
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Be v
isib
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ham
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s of
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I75
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e st
aff
feed
back
on
visi
bilit
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itiat
ives
Proc
esse
s, p
olic
ies,
pla
ns, s
ervi
ces
Key
Act
ions
Hea
dlin
e M
easu
res
Enga
gem
entp
ract
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perfo
rman
cefra
mew
ork,
with
bas
elin
e fo
r en
gage
men
t with
div
erse
co
mm
uniti
es
Rob
ust,
cons
iste
nt e
ngag
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t pra
ctic
e w
hich
mee
ts o
rexc
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bas
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e fo
r en
gagi
ng w
ith d
iver
se A
uckl
ande
rs
Cle
arly
refe
renc
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mog
raph
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rese
arch
dat
a an
d co
mm
unity
vie
ws
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ecis
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mak
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Com
mun
ity s
ervi
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desi
gn a
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cisi
ons
info
rmed
by
com
mun
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ata
Soci
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omm
unity
impa
ct
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ssm
ents
incl
uded
in p
olic
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vice
Impl
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t dis
abilit
y op
erat
iona
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tion
plan
Qua
rterly
mon
itorin
g sh
ows
prog
ress
on
agre
ed a
ctio
ns
Stra
tegi
c le
ader
ship
for a
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Auc
klan
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ctio
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Mea
sure
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ad th
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nver
satio
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rsity
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n in
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dAu
ckla
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onve
rsat
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nt in
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ycu
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l eve
nts
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brat
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ovid
e le
arni
ng
oppo
rtuni
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for s
taff
Inve
stig
ate
oppo
rtuni
ties
to w
ork
with
cen
tral g
over
nmen
t on
com
mon
di
vers
ity a
nd in
clus
ion
goal
s fo
r Au
ckla
nd
Com
mon
div
ersi
ty a
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clus
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goal
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d so
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coh
esio
n m
easu
res
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lope
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corp
orat
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to
Auck
land
Pla
n re
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adv
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Cou
ncil’s
pro
cure
men
ts h
elp
to
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soci
o-ec
onom
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utco
mes
fo
r Auc
klan
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s po
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pact
Supp
ortin
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vers
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rnan
ce
Key
Act
ions
Hea
dlin
e m
easu
res
Div
ersi
tyan
d In
clus
ion
train
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offe
red
to e
lect
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embe
rs th
roug
h Ku
ra
Kāw
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prog
ram
me
Elec
ted
mem
bers
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rt in
crea
sed
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ng w
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se A
uckl
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oved
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tegi
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gage
men
t be
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n Ad
viso
ry P
anel
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over
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Annu
al m
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viso
ry
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LT/G
over
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ppor
ts
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r mea
sure
s to
impr
ove
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ent
CC
OBo
ard
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intm
ents
pol
icy
and
proc
ess
high
light
impo
rtanc
e of
di
vers
ity a
nd in
clus
ion
for C
CO
Boa
rds
Rev
ised
CC
OBo
ard
appo
intm
ents
po
licy
and
proc
ess
set o
ut c
lear
ex
pect
atio
ns a
roun
d di
vers
ity a
nd
incl
usio
n
Mea
sure
men
t and
repo
rtin
g • •
Perfo
rman
ce P
lan
quar
terly
repo
rting
: –
the
Enga
ge a
nd E
nabl
e C
omm
uniti
es s
ub-g
roup
has
ove
rsig
ht o
ver t
he w
hole
wor
k pr
ogra
mm
e
–th
e O
ur P
eopl
e, O
ur C
ultu
re a
ctio
ns a
re a
lso
repo
rted
thro
ugh
the
Hig
h Pe
rform
ance
C
ultu
re s
ub-g
roup
•C
ham
pion
s fo
r Cha
nge
–pr
ogre
ss to
war
ds o
ur w
orkf
orce
com
posi
tion
goal
s w
ill be
re
porte
d th
roug
h th
is e
xter
nal r
epor
ting
proc
ess
•An
y ac
tions
nee
ding
pol
itica
l app
rova
l will
be re
porte
d th
roug
h ap
prop
riate
gov
erni
ng b
ody
com
mitt
ees
or lo
cal b
oard
s
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ann
ual m
eetin
g be
twee
n th
e ad
viso
ry p
anel
s/EL
T/ G
over
ning
Bod
y w
ith re
porti
ng o
n pr
ogre
ss o
n ac
tions
in th
e fra
mew
ork
is p
ropo
sed
•In
terc
ultu
ral c
ities
ben
chm
arki
ng, i
f app
rove
d po
litic
ally
AUCKLAND: THE WORLD’S MOST LIVEABLE CITY
AUCKLAND PLAN A 30-year plan for the whole of Auckland that
is delivered by Auckland Council, Central Government and external stakeholders
LONG TERM PLAN Auckland Council’s 10-year strategic plan
delivered by Council and its CCOs
LOCAL BOARD PLANS
3-year plans for each of our 21 Local Board areas, delivered by Council and its CCOs
ORGANISATIONAL STRATEGY A 3-year roadmap of organisation wide priorities
to drive a high performing council and deliver on the plans above
INCLUSIVE AUCKLAND FRAMEWORK Diversity is our Strength – together we are Auckland
Organisational Strategy
Outcomes
1. Our citizens have a strong
voice and are key in
shaping Auckland
2. Elected members are better
supported to make high
quality decisions for
Auckland
3. We get the job done faster,
more conveniently and at
lower cost for Customers,
Community and Citizens
4. Our high performing,
inclusive and safe and
workforce serves a diverse
and changing Auckland
5. Rates burden decreases as
non-rates revenue share of
total revenue grows
6. We do more with less
without compromising
service and the customer
experience
Auckland Plan outcomes
1. A fair, safe and healthy
Auckland
2. A green Auckland
3. A prosperous
Auckland
4. A well connected
Auckland
5. A beautiful Auckland
6. A culturally rich and
creative Auckland
7. A Māori identity that is
Auckland’s point of
difference
Measuring success
Auckland Plan
targets
Long term Plan
targets
Local Board Plans’
targets;
Indicators
Levels of Service
Effective
implementation
and prioritisation
framework
Measuring success
Performance plan
targets
Performance
measures and
indicators
Quarterly reporting
External
benchmarking
Processes, policies, plans and
services
Strategic leadership for an
inclusive Auckland
Supporting diverse and
Inclusive governance
Engaging and working
with all Aucklanders
Evidence based advice
Service delivery that
meets diverse needs
Disability action plan
Our People, Our culture
Diverse workforce, inclusive culture, leadership development
Leading the diversity and
inclusion discussion – internally
and externally
Working with central
government on diversity and
inclusion goals
Improve social equity outcomes
Elected members
Appointed members
Advisory Panels
Voter participation
PARTICIPATION EQUITY ACCESS
High performance culture
Engage and enable
communities
Customer centric transformation
Making our size work
Auc
klan
d –
a di
vers
e re
gion
•O
ver 2
00 la
ngua
ges
spok
en in
Auc
klan
d•
57,0
00 A
uckl
ande
rsca
nnot
spe
ak E
nglis
h•
Chi
nese
and
Indi
an p
opul
atio
ns p
roje
cted
to n
early
dou
ble
by
2025
in N
Z (S
tatis
tics
NZ)
•Au
ckla
nd 4
thm
ost d
iver
se c
ity
in w
orld
•52
00Au
ckla
nder
sar
e N
Z Si
gn
Lang
uage
(NZS
L) u
sers
•27
1,00
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ckla
nder
sha
ve a
dis
abilit
y (h
earin
g, v
isio
n, p
hysi
cal,
inte
llect
ual,
psyc
holo
gica
l or o
ther
)
Ove
rvie
wIn
clus
ive
Auc
klan
d Fr
amew
ork
Plai
n En
glis
h an
d im
ager
y
•Ac
cess
ible
info
rmat
ion
and
com
mun
icat
ion
guid
elin
es•
Tran
slat
ing
for a
Div
erse
Au
ckla
nd•
Enga
ging
with
Māo
ri –
a pr
actic
al g
uide
•Si
gnifi
canc
e an
d En
gage
men
t Pol
icy
Incl
usiv
e co
mm
unic
atio
ns fr
amew
ork
Tran
slat
ing
for a
Div
erse
Auc
klan
d•
An in
tern
al re
fere
nce
tool
to h
elp
staf
f: •
deci
de w
hatl
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ages
they
sho
uld
cons
ider
for t
rans
latio
n (o
n a
regi
onal
and
loca
l boa
rd le
vel)
•ho
w to
obt
ain
thos
e tra
nsla
tions
•ad
vice
on c
omm
unic
atio
n ch
anne
l pla
nnin
g•
how
to g
et th
e m
ost o
ut o
f a tr
ansl
atio
n
•Pr
ovid
es lo
cal i
nfor
mat
ion
on N
ZSL
spea
kers
•C
ombi
nes
late
st 2
013
Cen
sus
data
, Nei
lson
sta
tistic
s an
d ad
vice
from
Dep
artm
ent o
f Int
erna
l Affa
irs (D
IA)
•U
se o
f pla
in E
nglis
h an
d im
ager
y re
mai
ns o
ur p
rimar
y m
etho
d of
ens
urin
g in
clus
ive
com
mun
icat
ions
•Bu
t whe
n co
mm
unic
atio
n re
quire
s ac
tive
parti
cipa
tion,
and
inte
ract
ion
with
, our
ra
tepa
yers
(suc
h as
vot
ing,
pay
ing
rate
s an
d w
aste
rem
oval
), co
nsid
er
trans
latio
ns
Con
tinue
d …
•W
hen
cons
ider
ing
trans
latio
ns w
e ha
ve p
ropo
sed
a th
resh
old
of a
t le
ast:
•15
00no
n-En
glis
h sp
eake
rs o
f a s
ingl
e la
ngua
ge fo
r reg
iona
l co
mm
unic
atio
ns
•10
0no
n-En
glis
h sp
eake
rs o
f a s
ingl
e la
ngua
ge fo
r loc
al b
oard
co
mm
unic
atio
ns
•Th
resh
olds
wer
e de
emed
thor
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, as
bala
nces
con
side
ratio
n of
co
sts
vs im
pact
aga
inst
lang
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nee
d. E
ndor
sed
by D
IA
•Tr
ansl
atio
n co
sts
need
to b
e fo
und
with
in e
xist
ing
budg
ets
•C
ompl
emen
ts o
ur u
se o
f Lan
guag
e Li
ne –
inte
rpre
ter s
ervi
ce.
Te re
o M
āori
•Th
e gu
ide
advi
ses
if yo
u ar
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nsla
ting
com
mun
icat
ions
you
sho
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cons
ider
tere
o M
āori
•Th
is is
in li
ne w
ith th
e M
āori
Lang
uage
Pol
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–‘C
ounc
il is
abl
e to
co
ntrib
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to th
e ce
lebr
atio
n, p
rote
ctio
n, re
vita
lisat
ion,
and
the
inte
grat
ion
of M
āori
lang
uage
thro
ugho
ut it
s fu
nctio
ns a
nd a
ctiv
ities
’
Acc
essi
ble
com
mun
icat
ions
and
in
form
atio
n gu
idel
ines
•En
cour
ages
sta
ff to
aim
for b
est p
ract
ice
whe
n pr
oduc
ing
inte
rnal
and
ex
tern
al c
omm
unic
atio
ns b
y co
nsid
erin
g th
e ne
eds
of a
ll A
uckl
ande
rs
•C
over
s to
pics
suc
h as
larg
e-pr
int,
Easy
Rea
d, N
Z Si
gn la
ngua
ge,
impo
rtanc
e of
col
our c
ontra
st a
nd m
ore.
Exam
ples
in a
ctio
n -t
rans
latio
ns
•Th
e dr
aft A
nnua
l Bud
get 2
017/
2018
sum
mar
y an
d fe
edba
ck fo
rm
was
tran
slat
ed in
to fi
ve la
ngua
ges
•O
f the
tota
l fee
dbac
k re
ceiv
ed 4
4 pe
r cen
t cam
e fro
m o
ur d
iver
se
com
mun
ities
, up
from
18
per c
ent l
ast y
ear.
Exam
ples
in a
ctio
n –
2016
Ele
ctio
ns•
‘Sho
w Y
our L
ove’
web
site
pro
vide
d ac
cess
ible
info
rmat
ion
on 2
016
elec
tions
in
Eng
lish,
Te
Reo
, Sam
oan,
Sim
plifi
ed
Chi
nese
•C
andi
date
info
rmat
ion:
•‘S
tand
for c
ounc
il’ vi
deos
with
su
btitl
es in
Te
Reo
, Sim
plifi
ed
Chi
nese
, Sam
oan,
Kor
ean,
as
wel
l as
NZS
L ve
rsio
n•
Audi
o ‘W
hat y
ou n
eed
to k
now
to ru
n fo
r Cou
ncil’
cand
idat
e bo
okle
t av
aila
ble
on w
ebsi
te a
nd B
lind
Foun
datio
n’s
Tele
phon
e In
form
atio
n Se
rvic
e •
Face
-to-fa
ce c
andi
date
info
rmat
ion
sess
ion
at A
uckl
and
Dea
f Soc
iety
w
ith N
ZSL
inte
rpre
ter
Con
tinue
d…•
Vote
r inf
orm
atio
n:•
Show
you
r lov
e po
ster
s ad
apte
d fo
r and
with
spec
ific
com
mun
ities
: Rai
nbow
, Pac
ific,
Chi
nese
(hea
ding
in s
impl
ified
Chi
nese
), M
āori
(hea
ding
in T
e R
eo)
•N
ZSL
vote
r inf
orm
atio
n vi
deo
•La
ngua
ge in
terp
rete
rs a
t 24
com
mun
ity e
ngag
emen
t eve
nts
(incl
udin
g H
indi
, Kor
ean,
Man
darin
, Cam
bodi
an, S
omal
ian,
Sam
oan,
Ton
gan,
NZS
L)•
Vote
r boo
klet
pro
vide
d vo
ting
inst
ruct
ions
in 1
2 di
ffere
nt la
ngua
ges
•C
andi
date
s pr
ovid
ed th
eir c
andi
date
sta
tem
ents
in E
nglis
h, T
e R
eo o
r bot
h•
Audi
o ve
rsio
n of
all
cand
idat
e st
atem
ents
ava
ilabl
e on
the
Blin
d Fo
unda
tion’
s Te
leph
one
Info
rmat
ion
Serv
ice
•Bo
tany
by-
elec
tion
flyer
s in
Sim
plifi
ed C
hine
se
•As
sist
ed V
otin
g Se
rvic
e de
velo
ped
in p
artn
ersh
ip w
ith B
lind
Foun
datio
n, e
nabl
ing
grea
ter p
rivac
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r blin
d vo
ters
•In
augu
ral m
eetin
g in
clud
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ZSL
inte
rpre
ters
Upc
omin
g w
ork
•To
ens
ure
qual
ity tr
ansl
atio
ns, 2
x pa
nels
of a
ccre
dite
d ex
tern
al
trans
lato
rs a
re b
eing
set
up
(tere
o M
āori
pane
l and
all
othe
r la
ngua
ges
pane
l)
•Tr
ansl
atio
ns d
atab
ase
proj
ect i
s be
ing
scop
ed –
for t
he h
ousi
ng a
nd
re-u
sing
of t
rans
late
d m
ater
ial