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Platform ManagementUpgrades and Improvements
Software Know-How
Feature Selection
Project ManagementPriority & Schedule
Management Documentation
Product ManagementIncorporation of Experience
Product Selection
Customer ManagementOutreach
Events
Incentives
Issue Management
Professional DevelopmentNetworking
Identification of Best Practices
Attend Trade Events
Brand ManagementBrand Support
Situation Management
Capture Brand Feedback
Advertising & MarketingListen/Join Conversation
Marketing Analysis
Impact Reporting
Ad Rotation
Staff DevelopmentRecruiting
Team Build ing
Staff Training
Business PlanningBudgeting
Goal Definition
Business Alignment
Content ManagementContent Plan
Research & Insight
Community ManagementControl/Management
Moderation & Rule Enforcement
Elicit Participation
Rewards & Incentives
The Online Community Manager“A Jack of All Trades”
“Community management: The ‘essential’ capability of successful Enterprise 2.0 efforts” - Dion Hinchcliffe, ZDNet - http://blogs.zdnet.com/Hinchcliffe
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