Community Report 2010

Keeping Promises:Stories of Hope and Healing

2010 Community Report for Evergreen Healthcareand the Evergreen Healthcare Foundation

102Diabetes Education self-management classes

19,071People attending all Evergreen Community Health Education programs

42,000+Community Health Education participant contact hours

99Specialists who partner with Project Access

3,800People trained in Community Health Education safety classes

500Community Grief and Bereavement supportive counseling sessions to individuals and families

1,000Students participating in ProjectALERT, Community Health Eduction substance abuse prevention program

995,051 Dollars donated through Project Access(excludes value of specialist care or vendor services)

212Horizons programs for seniors and caregivers

625Patients who attended Diabetes Education self-management classes

115,000 Calls to Healthline

669Diabetes Education patients who consulted with a registered nurse and dietician

3,960 Phone calls to Evergreen Care Network

39Number of Community Advisors

13Horizons sites where classes are offered

29Free Health Point Clinic visits via partnership with Project Access (September - December only)

4,000 Senior Health Specialists active patients, many of whom see a doctor at least once a month

16Primary care physicians who provide care to patients with barriers to access (via Project Access/Health Point Clinic partnership)

E0547A_Healthcare.indd 1 6/28/11 4:25 PM

479Evergreen Care Network office visits

45Caregivers participating in the Evergreen Care

Network King County Respite Program



1,372Community Health Education Classes

42,000+Community Health Education participant contact hours

625Patients who attended Diabetes Education self-management classes

3,800People trained in Community Health Education safety classes


14,391 Senior Health Specialists visits

1,000Students participating in ProjectALERT, Community Health Education substance abuse prevention program

3,074Horizons participants, some of them “repeat customers”

8 Senior Health Specialists physicians plus two mid-level providers

10Age of Evergreen’s Diabetes Education program

466Program participants in Evergreen/Northshore Senior Center partnership


1,372Community Health Education classes


479Evergreen Care Network office visits

45Caregivers participating in the Evergreen Care Network King County Respite Program



1,372Community Health Education Classes

Keeping Promises: Stories of Hope and Healing from Evergreen Healthcare

Keeping PromisesAl DeYoung, Chairman of the Board of Commissioners, and Bob Malte, CEO ............................................................ 04

Our StewardshipThe King County Public Hospital District No. 2 Tax Levy .......................................................................... .................. .. 05

Community Health Education: With More than 1,300 Classes, There’s One for YouErnie Ruf: One Healthy 75-Year-Old ................................................................................................................................... 06

Horizons: Screenings and Health Education for SeniorsJane Wernet: Taking Charge of Her Life ........................................................................................................................... 07

Community Grief and Bereavement: Coping with LossLinda Wood: Witness to a Love Story ............................................................................................................................... 08

Senior Health Specialists: Caring for the UnderservedIsobel Sleight and Heather Schreiber: Managing Transitions ......................................................................................... 09

Healthcare Access Program/Project Access: Providing Care to the Under- and UninsuredMolly Milburn: Care for Her Heart through Project Access ............................................................................................. 10

Evergreen Healthline: 24/7 Service for the CommunityMichele Jacobsen: The Call That Saved Her Life ............................................................................................................... 1 1

Northshore Senior Center: Evergreen Partnership Provides Health and Wellness ProgramsDonzetta Drumheller: Keeping Her Balance ...................................................................................................................... 12

Diabetes Education: Creating a More Informed CommunityArnie Somers: Patient Advocate ......................................................................................................................................... 13

Evergreen Care Network: Connecting Those in Need with Needed ServicesJacque Saenz: Determined to Find Another Way ............................................................................................. ............... 14

Emergency Preparedness at Evergreen a “Best Practice”Our Community Partner: Stephanie Day of Kirkland ....................................................................................................... 1 5

Community Advisors Shape the Future of EvergreenNancy Remak: Eyes and Ears of the Community .............................................................................................................. 1 6Steve Maffett: Sharing Stories to Build Relationships ...................................................................................................... 16

The Evergreen Healthcare FoundationTeddy Overleese, Board Chair, and Kae Peterson, Executive Director ............. .................................. .......................... 1 7

Donor/Volunteer Profi leThe Snepp Family: Grit and Constancy in the Face of Death ......................................................................................... 1 8

Evergreen Healthcare Foundation—Financial Report ............................................................................................. 1 9 List of Donors ....................................................................................................................................................... .............. 20

Financial Stewardship—Community Benefi tEvergreen Healthcare Returns Total Margin of $15.8 Million to Help Meet Needs of Community ............................. 24

Awards and Recognition of Evergreen Healthcare ........................................................................................ ........ 26

How to Contact Us .................................................................................................................................................... ........ 27

03


Keeping Promises

Dear Friends of Evergreen

Healthcare and the Evergreen

Healthcare Foundation,

When Evergreen Healthcare

was formed nearly 40 years ago

as the public district hospital on

the Eastside, we made a promise

to the people of this community

to be wise stewards of the

resources entrusted to us for

their healthcare and well-being.

The 2010 Community Report for

Evergreen Healthcare and the

Evergreen Healthcare Foundation

is our account of many of the

special programs and services that

have kept that promise in the

past year.

04

Each day as a healthcare system we touch more than 1,500 lives through our inpatient, maternity, outpatient, and home health services as well as through our clinics, hospice, and out-reach activities. The patients and their families who come through our doors for care, for the more than 80 different specialties we offer, have come to expect exceptional results from our exceptional staff and physicians—the best clinical outcomes, compassionate and caring service, cost-effective care, and access. Combined, these equate to “value” and “trust.”

There are even more lives we touch every day through the special community programs and services you help make possible with the annual tax levy assessed for King County Public Hospital District No. 2, known as Evergreen Healthcare, and from philanthropy through the Evergreen Healthcare Foundation. This year we want to tell some of the many stories of those services and programs and the lives that they touch in our communities.

As you will read, these programs help us keep our promise to the under-served, to the under- and uninsured, to our seniors and their families, to those who need advice and information they can trust, to those who want to understand and improve their own health more fully, and to our whole community, enabling it to prepare for times of catastrophe. Through these programs and services, and many more that are funded from operating revenues, we believe we are enriching the individual lives we touch and the life of the communities we serve.

We fulfi ll our promise in part with the help of levy tax funds entrusted to our care. We also fulfi ll it with the gifts and donations that you make each year of your time and means. We thank you for those gifts and want to give you an accounting of them also through this report. We are gratifi ed to share just one of the many stories of your generosity in a profi le of Karl and Sue Snepp. Their work in support of our hospice and palliative care programs honors the memory of their son whose passing at age 32 was eased by the care he received from Evergreen, and they inspire all whose lives they touch, including ours.

It takes many hands and hearts to keep the promises we have made and keep making every day. We are grateful that we count yours among them. The stories you will read here are then, fi nally, your stories, made possible by you. In the same way, Evergreen is your hospital. We, along with our 5,000 physicians, staff, volunteers, and Board members, are your stewards and caregivers. And this is our report of how we have carried out our promise of care and stewardship to you.

Sincerely,

Al DeYoung Chairman of the Board of Commissioners

Bob MalteChief Executive Offi cer



Bob MalteChief Executive Offi cer


Our StewardshipThe King County Public Hospital District No. 2 Tax Levy for Evergreen Healthcare

One of the fundamental promises that Evergreen keeps is to be a good steward of the public funds it receives through the King County Public Hospital District No. 2 tax levy. In 2010, Evergreen received total tax support of approximately $24 million. Of the $24 million, $14,943,000 was the regular (operating) levy, much of which is committed to help repay bonds raised for several major capital projects, including the DeYoung Pavilion that houses the Evergreen Neuroscience Institute. Another $9.2 million was for an excess levy voters approved to pay for the Silver patient care tower and the new Emergency Department. Both of these help Evergreen attain favorable bond interest rates that help us keep our cost of repayment lower and in turn help us keep our prices lower than other hospitals.

Of the $14.9 million, $3.1 million of the operating levy is committed to help support more than a dozen very special programs and services that benefit the community. The grants to these programs are approved each year by Evergreen’s Board of Commissioners, based on recommendations from the Levy Committee. The committee is made up of Commissioners, the Evergreen CEO, members of the executive team, and staff.

Each year the Levy Committee reviews applications for funding from departments within Evergreen and from community partners. The applications for program support are evaluated by the committee on the basis of five main criteria:

• Programs or services that have the potential to improve the health and well-being of the community and address the healthcare needs of the community

• Programs and services that do not have adequate, or any, funding from insurance payers and therefore would otherwise not exist or be viable

• Program and services that improve access to healthcare and that do not duplicate similar services offered in the community

• Programs and services that promote community collaboration

• Programs and services that are consistent with the purpose, mission, values, and vision of Evergreen.

Based on its evaluation of the applications, the Levy Committee then submits its recommendations to the Board of Commissioners for final approval.

05

Because of your tax support, Linda Wood could find the comfort to ease her grief at the loss of her parents who

died within two days of each other; Donzetta Drumheller could take the classes to help her manage her diabetes,

asthma, and cardiac condition; Michele Jacobsen could make the phone call that saved her life. Theirs are just

three of the stories you will read in the report that follows on how your funds are used to enrich the health and

well-being of our community.

This year in the Community Report we highlight and tell the stories of 11 of these programs selected for funding in 2010:

• Community Health Education• Horizons• Community Grief and Bereavement• Senior Health Specialists• Healthcare Access Program/Project Access• Evergreen Healthline• Geriatric Programs at the Northshore

Senior Center• Diabetes Education• Evergreen Care Network• Emergency Preparedness• Community Advisors.

We think that you will be proud of the difference you help make happen for the healthcare needs of our community.

Community Health EducationWith More than 1,300 Classes, There’s One for You

Ernie Ruf is one healthy 75-year-old. He hikes six to ten miles twice a week. He doesn’t take any prescription medications. And he uses one of Evergreen’s community health education programs to keep him on the right path—literally.

In the fall of 2008, Ernie read about Evergreen’s community wellness screening program in the hospital’s quarterly magazine, Evergreen Monitor. He was checked for metabolic syndrome and received results of his blood pressure, blood glucose, and cholesterol tests right away.

“My cholesterol was a little high, but that gave me something to work on,” says Ernie. “I needed to do more hiking and eat less butter!”

Ernie tries to follow a healthy lifestyle— lots of fruits and vegetables and regular outings

with the three hiking clubs he belongs to. His lifestyle helps him keep his cholesterol in check without medication. Regular screenings at Evergreen let him track his cholesterol levels year to year.

“That fi rst test gave me a baseline, and getting it checked every year helps me keep my cholesterol in the healthy range for my age group,” Ernie says. “I like the peace of mind of having that information.”

Ernie goes back for a screening at least once a year and shares the results with his primary care doctor.

“I like keeping my health in check on my own,” Ernie says. “But by getting a yearly screening, I’ll know if something changes and I need to see my doctor.”

Ernie Ruf: One Healthy 75-Year-Old

06

2010 BY THE NUMBERS


19,071 People attending all Evergreen Community Health Education programs

42,000+ Participant contact hours

3,800 People trained in safety classes

1,000 Students participating in ProjectALERT

Education is crucial to preventing and managing a host of health issues. From school-based drug awareness programs to senior health classes at local senior centers, Evergreen offers health education on a range of topics at sites throughout our community. Need to learn more about a recent diagnosis? Looking for a support group for a chronic condition? Preparing for surgery or trying to improve your health? There’s an Evergreen community health education program for you:

• Safety programs, including CPR training, fi rst aid, and babysitting basics

• Wellness screenings—for blood pressure, glucose, and cholesterol—with instant results and follow-up counseling

• Health and wellness classes—nutrition, exercise, stress management, anger management, smoking cessation, and more

• Disease management—education and support groups for managing chronic conditions

• ProjectALERT substance abuse prevention • Pre-operative education for those facing

orthopedic surgery, such as knee or hip replacement, or spinal surgery to help patients and caregivers learn what to expect from surgery and recovery

• Complementary and alternative therapies • Corporate wellness screenings and programs • Diabetes education and senior health classes

(profi led elsewhere in this report).

Unique Dance Program Helps Parkinson’s Patients

Movement can become increasingly diffi cult for Parkinson’s patients as their condition worsens. A unique community health education program, which is offered by Evergreen’s Booth Gardner Parkinson’s Care Center in partnership with Seattle Theater Group, Spectrum Dance Theater, Mark Morris Dance Group, and Peter Kirk Community Center, helps Parkinson’s patients get moving.

Dance for Parkinson’s allows patients and caregivers to move and dance to live music in a class taught by trained professional dancers. Participants work on balance, rhythm, and stretching—whether seated, standing, or in a wheelchair.

“The music changes their mobility, their attitude,” says Shelly Henderson, Evergreen’s lead health education coordinator. “You can see the joy for them and their caregivers.”

The eight-week Dance for Parkinson’s class has had 450 students in the last two years.


HorizonsScreenings and Health Education for Seniors

Jane Wernet: Taking Charge of Her Health

classes and tried to improve my weight and fitness to prevent diabetes.”

Jane has lost weight and lowered her cholesterol by exercising and adopting the healthy eating habits she learned in her Horizons classes.

“I’m fitter, I’m stronger, I sleep better… everything is improving,” Jane says.

Now 78, Jane still volunteers at Peter Kirk three times a week and recommends the Horizons health classes to those who come into the center.

“Eating healthier and exercising has given me more energy and brought my weight down quite a bit, so now I want to go farther and faster!” Jane exclaims.

2010 By the NumBers

4 Horizons cholesterol and diabetes screening sites

13 Sites where classes are offered

23+ Age of the Horizons program

212 Programs for seniors and caregivers

3,074 Horizons participants, some of them

“repeat customers”

Health education and engagement are among the keys to living well longer, and Evergreen’s Horizons program provides free or low-cost health screenings and health education classes for seniors. Offered on the Evergreen campus and at senior centers and assisted living facilities in the community, classes range from “Superfoods” and “Home Sweet Home” to “Upset Stomach: a Naturopathic Approach” and

“Assisted Living: Is it Time?”

The Horizons program includes:

• Health screenings, including diabetes and cholesterol, because if seniors know their numbers, they can better manage their conditions or risk factors

• Disease management education and support groups, helping seniors manage their diabetes, cardiac health, Parkinson’s, and other chronic conditions

• Well-being classes in estate planning, safe driving, fraud prevention, and mental health

• Classes targeted to caregivers and families.

07

Jane Wernet isn’t one to stand by and do nothing about a problem or issue. She helps wherever she can and has helped herself, too, by taking charge of her health.

When Jane, a retired counselor, came to Kirkland 12 years ago, she knew that getting involved in her new community would help her adjust to a new life. Jane joined the Peter Kirk Community Center and quickly became a mainstay there, volunteering five days a week and serving on the center’s advisory board.

Now Jane’s physical health is her priority. She manages a number of chronic conditions and has struggled with her weight for many years. To improve her health, Jane takes Evergreen’s Horizons classes at Peter Kirk. They cover a range of health and nutrition topics, such as “Bone” Appetit, Good Intestines, Tai Chi for Back Pain, Meditation for Holiday Stress, and Growing Older, Eating Better: Nutrition for Seniors.

“I’ve been going nearly every Friday for 10 years,” Jane says. “The classes touch every area of your life and caring for yourself.”

Jane is most thankful for the Horizons classes on diet and nutrition. “I have sleep apnea, and I want to lose weight and get off my breathing machine,” Jane says. “Plus I’ve always been scared of developing diabetes. I’ve taken the

Theirs was a love story, one Linda Wood was privileged to witness her entire life and one she mourned when her parents were gone, particularly when they passed within two days of one another.

Linda had known her mom and dad’s deaths were imminent. She had spent the last six weeks of their lives with them. Her mother had been suffering from Alzheimer’s for years, although it was breast cancer that eventually took her life.

Then, during her mom’s final weeks, she saw her dad’s health begin to deteriorate at great speed as pneumonia began to overtake his body.

“My mom and dad had known each other since they were in first and third grade, respectively,” she recalls. “I think when he realized there was no hope for her, he stopped wanting to live.”

In her parents’ last weeks, Linda moved them into the same room so they could still be close to one another. And to Linda’s surprise, her father died first.

“I didn’t really expect that, but it was for the best. He wouldn’t have been able to deal with her death,” she says.

A short 58 hours later, her mother passed as well.

After the combined memorial service and the packing up of their apartment, Linda knew she needed to do something positive for herself as she mourned the loss of one of the greatest love stories she had ever experienced.

Linda joined the Adult Bereavement support group at Evergreen. While she walked into a room of strangers, she soon learned they shared the common bond of loss.

“The first meeting was difficult because you need to cross all the barriers that come with being complete strangers,” she says.

“Through the sessions, we were able to move on as we all worked toward acceptance and rebuilding our lives.”

Linda Wood: Witness to a Love Story

Community Grief and BereavementCoping with Loss

2010 By the NumBers

500 Supportive counseling sessions to individuals and families

900 Calls seeking resources, information, and other assistance

220 Individuals participating in support groups

For some, the death of a loved one is sudden and unexpected, while others find themselves in a long, anguishing process. However that loss happens, people are often unprepared for the varied emotions that accompany death.

Evergreen’s Community Grief and Bereavement program is available to offer support and education to community members as they cope with the loss of a loved one, learn to adjust to their new circumstances, and rebuild their lives.

In addition to consultations, resources, and supportive counseling services, Evergreen holds support group sessions throughout the year to help people deal with the death of a family member or friend and connect with others who are experiencing similar situations. A variety of support groups are available to address the unique experiences surrounding death. These include:

• Adult Bereavement, for those coping with the natural death of a loved one

• Sudden and Traumatic Loss, for those who have experienced the traumatic death of a friend or family member due to accident, homicide, or suicide

• Supporting Our Children As We Grow Through Grief, for children and parents as they cope with a death in the family (includes art, music, storytelling, and ritual as part of the healing support).

08

Senior Health Specialists Caring for the Underserved

Isobel Sleight, 87, is a retired surgical nurse supervisor, but even with her medical experience, she didn’t notice the changes in herself that indicated she was developing dementia.

When she moved to the area in 2007, she lived fairly independently in a 55-plus community, keeping active, taking yoga and Spanish classes, and driving herself when she went shopping or out to dinner.

But it wasn’t long before Isobel’s daughter, Heather Schreiber, could see her starting to decline. Heather had already taken Isobel to Senior Health Specialists after a friend raved about their quality of care, and social worker Sherry Haig stepped in to help mother and daughter with the transition to assisted living.

“It was good to have someone less emotionally involved helping us understand the situation,” says Heather. “Sherry helped us see that rather than waiting for a catastrophe to happen, we needed to ask questions and make changes. Throughout the process, she respected Mom’s intellect and listened to her concerns about her future.”

“She helped me see that there was nothing wrong with moving Mom to assisted living. It allowed her to maintain some independence for another 15 months,” Heather adds.

Heather credits Sherry with helping her family through a rough patch as her mother’s health declined. After Isobel took a particularly bad fall, Heather’s son in California raised questions about the quality of care Isobel was receiving. Sherry mediated a family conference with the three family members and the director of the assisted living facility.

“My son was able to express his concerns, and it removed the tension between us,” Heather says. “Sherry had been through the whole process and could look him in the eye and tell him that I’d been a good caretaker.”

“That was so valuable for my relationship with my mother and my son.”

Isobel Sleight and Heather Schreiber: Managing Transitions

09

2010 BY THE NUMBERS

8Physicians plus two mid-level providers

4 Registered nurses

2 Social workers

1 Full-time pharmacist

4,000 Active patients, many of whom see a doctorat least once a month

14,391 Senior Health Specialists visits

Senior Health Specialists: Caring for the Underserved

It takes special people to care for the underserved in our community. The staff of Senior Health Specialists (SHS) shows its commitment every day, seeking out the patients in need of the most care and advocating for their needs. Senior Health Specialists is a geriatric clinic that treats only the oldest and sickest seniors in our community, such as those managing multiple chronic conditions. The clinic provides medical care, counseling, care coordination, and on-site pharmacy services.

The staff at Senior Health Specialists focuses on caring for the whole person, treating seniors with dignity and helping them maintain their independence and quality of life. The staff works with seniors and their families to create supportive and safe home environments so they have fewer acute situations.

The SHS staff includes:

• Physicians, nurses, and medical assistants who are experts in senior health issues and help coordinate care and assist seniors in managing multiple medical conditions

• Social workers who provide counseling and education and help connect seniors and their caregivers to resources in the community

• An on-site pharmacist who oversees coordination of prescription medications, reducing the risk of dangerous drug interactions.


Molly Milburn had been having trouble sleeping for weeks. That progressed into difficulty breathing for several days in a row. It got so bad one night that she thought she was having a full-fledged panic attack. Scared and feeling out of control, she asked her son to take her to the emergency room at Evergreen Hospital.

She was surprised by the diagnosis: congestive heart failure. In fact, her heart was only functioning at an alarming 20 percent. The weight of that news—and the need for long-term, ongoing treatment—was enough to really make her panic.

“I told the people in the ER, ‘I have to get out of here. I have no insurance and no way of paying,’” she recalls.

But she was astounded by their response, “They told me not to worry… that they would help me.”

Within 24 hours, Molly had met with someone from Project Access, and arrangements were made for her to be evaluated and treated by Edward Kim, MD, a cardiologist with Eastside Cardiology and one of the nearly 100 specialty physicians who partner with Project Access to treat patients such as Molly who have significant barriers to accessing proper healthcare.

“Dr. Kim is just smart as a whip,” Molly says. “And you can tell he is passionate about caring for patients. It’s like it’s his way of carrying forward his purpose in life.”

In addition to being treated by Dr. Kim, Molly was connected to the Cardiac Enhancement Center, a specialized heart failure clinic at Evergreen. There, Molly continues to receive the ongoing maintenance care she needs to improve her heart and overall health. With the help of Nancy Bartholomew, ARNP, Molly pumped up her knowledge of congestive heart failure—often a hard-to-manage diagnosis—and the lifestyle modifications she needed to make to improve her body’s most important muscle.

“I don’t know what I’d do without them. Through the doctor visits and classes, I’ve gotten the treatment I need and learned about what is healthier for me. I’ve dropped 30 pounds as a result,” she says.

The Project Access team also made sure she had access to the maintenance medications for her heart. They worked with her treatment team to ensure that she could take advantage of the $4-$10 generic medications offered by many pharmacies today.

Molly is first to admit that, without Project Access, her situation would have been much direr. In fact, Project Access continues to provide support as she waits for her disability and Medicare coverage to become effective.

“I hate to even imagine where I’d be without them,” she says. “I am so grateful for their continued support.”

Molly Milburn: Care for Her Heart through Project Access

Healthcare Access Program Project AccessProviding Care to the Under- and Uninsured

2010 By The NumBers

995,051 Dollars donated through Project Access (excludes value of specialist care or vendor services)

16 Primary care physicians who provide care to patients with barriers to access (via Health Point Clinic partnership)

99 Specialists who partner with Project Access

250 People who received assistance

29 Free Health Point Clinic visits (September – December only)

9 Vendors who provide free medical equipment, supplies, labs, and other equipment and services

Good health is something we may take for granted until we get sick, especially if we have difficulty getting the medical care we need. Many people today face that reality because of turbulent economic circumstances, a lack of adequate insurance, or perhaps no insurance at all. These challenges make Evergreen’s Healthcare Access Program especially important to King County residents.

The Healthcare Access Program includes two main clinical components:

• Primary Care at Health Point Clinics—In the fall of 2010, Evergreen formed a partnership with Health Point Clinics to provide primary care to those unable to access general care. Eligible participants receive two free visits to the clinic, courtesy of Evergreen.

• King County Project Access—Launched as part of a nationwide healthcare initiative, Project Access connected un- and under-insured individuals to specialty care in areas such as cardiology, oncology, gastroenterology, and pulmonology. Today, nearly 100 specialty physicians provide treatment at no charge through Project Access.

10

Evergreen Healthline 24/7 Service for the Community

With kids ages 15, 5, and 17 months, Michele Jacobsen has made plenty of calls over the years to Evergreen Healthline for guidance from one of the nursing team. But never was a call more important than the one that, Michele believes, saved her life.

A month after Michele had major surgery, she started having what she describes as “strange symptoms,” such as upper back pain.

“The nurse said it could be a number of things, but her next words really struck me,” says Michele. “She said, ‘I have to recommend that you go to the ER to rule out the possibility of a blood clot in your lung.’”

Michele adds, “I’m notorious for trying to tough things out, but the nurse’s strong words convinced me to go to the ER.”

Michele did have a pulmonary embolism and was admitted to the hospital. The doctors there were impressed that the nurse, based just on Michele’s call, was able to recognize the seriousness of her symptoms and recommend the appropriate level of intervention.

“Without her advice, I might have gone on ignoring the symptoms,” Michele says. “I don’t even know her name, but I credit her with saving my life!”

Michele recommends Healthline to everyone she knows. “It’s helpful to have someone to call who will listen and offer guidance. The Healthline nurses are so patient and kind. They have real concern for patients—they’ll even call back to check how things are going.

“Healthline is my fi rst call when one of us has a health issue, even before the doctor’s offi ce!”

Michele Jacobsen: The Call That Saved Her Life

By calling Evergreen Healthline, patients and community members can:

Get health advice from a registered nurse• Anyone in the community can call any time of day

with questions on any health issue Get a referral• Patients can fi nd a physician who meets their

needs or get connected to a resource in the community such as a naturopath, medical supplier, or local cancer agency

• Physicians can connect their patients to other providers in the Evergreen network

Get information• Register for one of Evergreen’s Community Health

Education classes• Learn about Evergreen’s service lines, treatments,

and new technologies

Evergreen Healthline is one of the few call centers in the area that is staffed with registered nurses.

These nurses are available 24 hours a day to assist callers with any health questions they have. The nurses can tell callers when a runny nose is probably just allergies or when shortness of breath means they should get to the emergency department right away.

Healthline’s registered nurses do not diagnose over the phone, but they can provide information, assess the seriousness of symptoms, and give guidance about whether to seek treatment. In addition, the nurses track the nature of incoming calls to detect health trends or outbreaks, helping them prepare to respond to callers. For example, when residents feared an outbreak of H1N1 infl uenza, Healthline staff worked with the county health department to ensure that correct information was available and, when callers did exhibit fl u symptoms, that an appropriate level of care was recommended.

Healthline staff also make post-discharge calls to make sure patients have fi lled prescriptions and understand their instructions following a hospital stay. All Evergreen Hospital discharge instructions include the Healthline number in case patients have questions or concerns.

Healthline serves Evergreen patients and the larger community as a source for health information, to research home care treatments before coming to Evergreen, ask questions about symptoms, or fi nd a physician or connect to community health resources. It also plays a role in keeping our community informed in the event of a health outbreak.

To register for an Evergreen health class, get a referral to a specialist, or ask about symptoms without scheduling a doctor’s visit, there’s one place to call—Evergreen Healthline. These services and more are available 24 hours per day to help the residents of Evergreen’s hospital district.

2010 BY THE NUMBERS


40 Healthline staff

18 Registered nurses on the Healthline staff workingthe nurse triage service

1 1


Northshore Senior CenterEvergreen Partnership Provides Health and Wellness Programs

Donzetta Drumheller loves everything about Northshore Senior Center. The health classes, the rehab facility, and the sense of community you see in the coffee room or on Tuesday afternoons, otherwise known as Northshore’s

“pie day.”

Donzetta had a triple bypass more than five years ago, and after doing rehab at Evergreen, she came to Northshore to continue it. “The rehab program brought me to Northshore,” she says, “But what really drew me in were the ‘Grandma’s Attic’ antique sales!”

It’s the sense of community that keeps Donzetta, 76, trying different classes and activities at Northshore. “They have more things than I can work into my schedule!” she quips.

One class that has had a big impact on Donzetta is Living Well with Chronic Disease. The class is for anyone managing a chronic condition, and for Donzetta, who manages diabetes, asthma, and a cardiac condition, it has been very helpful in learning to cope with her health issues.

“The chronic disease class showed me I’m not alone, that I’m still able to do things,” says Donzetta, “even if I have to skip the pie.”

What Donzetta appreciates most about Living Well with Chronic Disease is that, in addition to formal instruction, participants can ask questions and share their own tips for coping with conditions.

“I’m not bashful—I’m willing to ask a question for myself or someone else,” says Donzetta.

“I have knowledge that can help others, and they help me. I think everybody takes something away from the class.”

Another favorite class is Matter of Balance, which has enabled Donzetta to strengthen her sense of balance and learn how to prevent falls. In fact, she enjoys the class so much that she’s taking it a second time and encouraging others to try it out.

“This senior center is a lifesaver for a lot of people,” says Donzetta. “I have a friend who needs to come take Matter of Balance because she’s had falls. I’ve dropped hints, but maybe I need to entice her—I’ll tell her they have pie!”

Donzetta Drumheller: Keeping Her Balance

12

2010 By the NumBers

2 Full-time social workers on staff to help members with social services, education, referrals, or interventions

466 Evergreen program participants

Northshore Senior Center, one of the country’s largest, serves seniors and caregivers with a wellness center, adult day care, and hundreds of activities and educational opportunities. Through a partnership between Evergreen Healthcare and Northshore, the center’s members can participate in many of Evergreen’s health and wellness programs, including:

• Evergreen Enhance Wellness, one-on-one counseling and goal setting to help seniors maintain control of their lives

• Program to Encourage Active, Rewarding Lives for Seniors (PEARLS), a depression self-management program

• Powerful Tools for Caregivers, a six-week program that emphasizes self-care caregiver situation management

• Matter of Balance, an education and exercise program designed to increase strength and decrease the risk of falls

• Living Well with Chronic Conditions, a program to help seniors learn to cope with chronic health problems

• Support groups, facilitated by trained staff, including diabetes, Parkinson’s disease, and depression.

Diabetes EducationCreating a More Informed Community

Arnie Somers: Patient Advocate

Arnie Somers became a diabetes patient advocate because he knows how important education is in managing the disease.

In 2008, Arnie went to Evergreen for colon surgery. In the process, his doctors discovered and diagnosed his diabetes.

“Who knows how long I was walking around with diabetes without knowing the ramifications?” Arnie asks. “I took the bull by the horns in learning about and managing my disease.”

Now Arnie is part of the entire spectrum of diabetes education at Evergreen. A past education series participant, he attends the support group, became a patient advocate to encourage others, and was invited by Evergreen staff to join the Diabetes Steering Committee to improve hospital processes.

Arnie has put what he learned into practice and enjoys sharing his experience with newly diagnosed diabetics.

“Lifestyle education is very important for a diabetic,” he says. “The Evergreen classes teach you what diabetes is and how it affects you. You learn about carbs and sugar and the science behind them. You learn to balance your nutrition without being deprived.”

Arnie is also a fan of the diabetes support group, having seen first-hand how valuable it is for keeping current on medical information and sharing tools and tips for coping with diabetes.

“The classes and support group are not only for the diabetic,” Arnie says. “Diabetes is a disease that affects the whole family.”

“With diabetes, the patient owns the disease,” Arnie says. “So the more you know, the better off you are.”

Arnie, 66, lives in a community in Redmond for residents 55 and over and sees the increasing number of senior diabetics. Whenever he hears that someone has been diagnosed with diabetes, he lets that person know about the tools and support offered at Evergreen.

“I’m retired, so now it’s time to give back and help others,” says Arnie. “I want to help other diabetics help themselves through education.”

13

2010 By the NumBers

10 Age of Evergreen’s diabetes education program

102 Diabetes self-management classes

625 Patients who attended diabetes self-management classes

669 Patients who consulted with a registered nurse and dietitian

309 Attendance at community classes

Diabetes is becoming more prevalent in our society with no end in sight to the increase in patients diagnosed with the disease. That makes Evergreen’s diabetes education programs critical to a growing segment of our community.

“As diabetes becomes more common, our goal with Evergreen diabetes education is to create a more informed community with regard to this disease,” says Vickie Ravenscroft, manager, Disease Management and Diabetes Center.

Evergreen’s outpatient diabetes education program helps patients control their diabetes through lifestyle changes and family and community support. The program offers all the tools diabetics and caregivers need to understand and effectively manage the condition, helping patients live a long and healthy life with diabetes.

Evergreen’s program follows the American Diabetes Association curriculum, led by an interdisciplinary team of certified diabetes educators (nurses and nutritionists), experts, and patient advocates. The program includes one hour of individual health consultation and/or nutritional counseling and nine hours of diabetes self-management education. Group classes cover diabetes fundamentals, understanding carbohydrates and blood glucose, medications, nutrition, exercise, glucose meters and insulin pumps, foot and eye care, and strategies for managing diabetes. The diabetes support group gives patients and caregivers a forum for sharing information and keeping up-to-date on treatment guidelines.

Evergreen also offers community diabetes classes in partnership with Evergreen Community Health Education at senior centers and retirement homes.

2010 By the NumBers

3,960Phonecalls

479Officevisits

170PeoplereferredtoCaseManagementservices

45CaregiversparticipatingintheKingCountyRespiteProgram

An elderly man needs help signing up for Medicare; a woman has no transportation to her weekly physical therapy appointments; a young mom-to-be is in need of baby clothes. Whatever the need, the Evergreen Care Network connects eligible King County community members with the health and human services they need—help that is vitally important because today’s social needs often encompass multiple issues.

The Evergreen Care Network includes several key programs:

• Evergreen Information & Assistance provides information and referrals for a variety of community resources, such as health care, mental health, elder care, domestic violence, transportation, and housing.

• Case Management handles complex cases and employs social workers to assess individual needs and provide ongoing assistance with managing daily activities for those without adequate family or other support.

• The King County Respite Program offers information on respite options that allow caregivers time off by providing temporary care at home or in an adult day care setting.

14

Determination paid off for Jacque Saenz when she got the physical therapy help she needed from Evergreen therapist Laura Kerns (right) through the Evergreen Care Network.

After years of working hard labor jobs— railroad, construction, welding—and rearing three children on her own, Jacque was nothing if not determined.

And that determination served her well when it came to taking care of her health last year. Rotator cuff tears in her shoulder—the result of two different falls within a month— necessitated physical therapy because Jacque struggled to perform even basic daily functions.

“I could barely lift my arm, which was making it hard to change clothes or even eat at times,” Jacque says.

She began receiving physical therapy at a downtown Seattle hospital. But with only Medicare for medical coverage, no Part D, and nearly $50 a week in gas and parking, Jacque couldn’t afford to continue.

She wasn’t going to give up, though. She decided to call Evergreen to see if she could get help. She was immediately connected with Evergreen Information & Assistance, a program of the Evergreen Care Network.

“You never know until you ask so I knew I had nothing to lose,” Jacque says. “I was just determined to find another way.”

She found that she had everything to gain. She qualified for Evergreen’s charity care, which now covers the 20 percent that Medicare doesn’t for her therapy. Evergreen Information & Assistance also helped Jacque apply for a pharmaceutical assistance program to receive free medications. And, just as important, she was connected to an Evergreen primary care physician much closer to home.

“Idon’thavetodriveallthewayintoSeattleanymore,”shesays.“It’smuchmoreconvenient,andeveryone’sjustbeenwonderfultome.”

Jacque Saenz: Determined to Find Another Way

Evergreen Care NetworkConnectingThoseinNeedwithNeededServices

Emergency Preparedness at Evergreen a “Best Practice”

15

Our Community Partner: Stephanie Day of Kirkland

Because a hospital is the focal point of a community’s response effort during a disaster,

“critical planning, purchases, and training must be accomplished before the next emergency arises. Once it arrives, it’s too late,” says Barb Jensen, trauma and emergency preparedness program manager. “Our community expects us to be ready. If we’re not, it will ultimately hamper the ability of EMT, fi re, and police to respond effectively and effi ciently.”

That’s why Evergreen gathered its closest community partners in Kirkland for intensive, hands-on training at the Noble Training Center in Anniston, Alabama, the nation’s leading training facility for health and medical responders in disasters (including acts of terrorism, manmade disasters, and natural disasters).

“It was really eye-opening for all involved,” says Stephanie Day, emergency preparedness coordinator, City of Kirkland. “It helped us to better understand what a hospital faces in the midst of a disaster and how we can all work together to respond more quickly and effectively and ultimately mitigate loss and greater risk.”

Through the training, the community team was able to assess its joint resources, including gaps, and develop a thorough understanding of each partner’s role and current operating structure. Additionally, the team worked through numerous problems that can occur, such as loss of technology, traffi c roadblocks or jams, and miscommunication.

By learning and understanding Evergreen’s internal response plan, members of Kirkland’s Offi ce of Emergency Management were able to adjust their plans to better coordinate emergency resources, reduce response time, and, ultimately, save lives. “We now have more awareness of Evergreen’s potential needs and unique challenges and are better prepared as a result,” says Day.

All of that preparation really revolves around protecting the community. “We want to serve as many as possible. That means we need to be able to respond quickly and stay open and care for those coming through our doors,” Jensen says. “All the preparation we put into this—not to mention the levy funds allocated to it—are aimed at taking care of our community at the worst possible time.”

While we hope we never have to use our emergency preparedness plan, we know, after the natural disasters that have gripped the nation in recent years, that the failure to plan only increases destruction and the death toll.

That’s why we decided to expand Evergreen’s plan, and our efforts over the last two years have led to our emergency preparedness program being named a “Best Practice” by the Joint Commission, an independent, non-profi t accreditation organization for healthcare institutions.

Key accomplishments include:

• Purchase and installation of LiveProcess incident management system. In the event of a community crisis, LiveProcess serves as a virtual command center that provides instantaneous updates to key responders (fi re, police, EMT, city, hospital) and ensures proper delegation of responsibilities to avoid duplication or gaps in service. In an emergency, Evergreen will extend the use of its system to the City of Kirkland.

• Training for Kirkland’s top 45 emergency pre-paredness leaders. Evergreen and its community partners from the City of Kirkland, including fi re, police, and emergency management, participated in an intense, week-long Disaster Leadership Training in 2010 at the Noble Training Center in Anniston, Alabama.

• Hazard Vulnerability Analyses. Hazard vulnerability analyses of each Evergreen facility identifi ed potential organizational threats and the necessary steps to reduce those threats.

• H1N1 Surge Unit and Supplies. After the wide-spread threat of H1N1 in 2009, Evergreen outfi tted a surge unit—complete with patient privacy screens and mobile medication carts—and supplies, such as surgical masks, full facepiece respirators, and powered air respirators.

15


Community Advisors Help Shape the Future of Evergreen

16

2010 By the NumBers

39 Number of advisors

1984 Date started

3 Term length in years

At Evergreen, when we want to know how to shape our programs and facilities and even the way we do business to be responsive to our communities, we only have to turn to the members of the Community Advisors, unpaid volunteers who give their time and service to the residents of Public Hospital District No. 2. Community Advisors have played a large role in being the “voice of the patient and the community” in how we register patients for surgery, how we design our website, even how a waiting room should look, says Laurene Burton, Administrative Director, Governance and Community Affairs.

One of the group’s most recent contributions was providing input for the design of the DeYoung Pavilion, which houses the Evergreen Neuroscience Institute. Representatives from the Community Advisors and the Patient Advisory Board were consulted in all decision making about the building, right down to the colors.

“It’s not too much to say that our Community Advisors have shaped the future of Evergreen,” Burton says, and have done so for the last 27 years. In fact, the State of Washington has recognized the group’s effectiveness by naming Evergreen’s Community Advisors a “best practice” for connecting a hospital to its community.

The Community Advisors’ 39 members are appointed by Evergreen’s Board of Commissioners to represent each community in King County Public Hospital District No. 2. Successful candidates who apply for and then are named to the position are appointed to three-year terms and may serve successive terms, giving the Community Advisors strong continuity. It is not unusual for a Community Advisor to then go on to serve as a member of the Board of Commissioners.

The Community Advisors meet monthly for educational sessions with Evergreen staff, and members serve on various other hospital committees, including the Board Quality Committee and Evergreen’s Ethics Committee.

Nancy Remak: Eyes and Ears of the Community

Nancy Remak, who has been an Evergreen Community Advisor since 1991, sees the role of advisors as being the “eyes and ears of the community” for Evergreen and specifically for Evergreen’s CEO, senior executives, and elected Board of Commissioners, Evergreen’s governing body.

“I really believe that the Commissioners value what the community is thinking and what our needs are,” says Nancy. Conversely, Community Advisors also act as “ambassadors from the Commissioners and Evergreen back to the community.”

Nancy sees her ambassador role with friends, neighbors, and members of her other volunteer organizations as “educating as many people as possible about what Evergreen has to offer. The campus is absolutely fantastic. It has cutting-edge technology, but I think the quality of the care has been there from the beginning.”

One advantage of long service like hers as a Community Advisor, says Nancy, is “a continuity of vision. I don’t feel things have really changed that much, even through three CEOs, in terms of what Evergreen is all about.”

Steve Maffett: Sharing Stories to Build Relationships

Steve Maffett, a vice president and commercial loan officer at Columbia Bank, says he has heard and shared stories of extraordinary care and service along with stories of what he calls “constructive criticism.”

“A good friend finally got pregnant after years of trying but lost the baby,” says Steve. She received “unbelievably good” care at Evergreen, but “there was nothing they could have done. The compassion, the personal touches, the whole experience, though, were incredible,” Steve adds.

Steve also shares what he calls “constructive criticism” with the Board of Commissioners and hospital to improve its service. “My co-worker went into the emergency room (ER), got checked in, very professionally, but felt she waited too long before someone saw her and assisted her.” Steve shared that story with the head of the Emergency Department who understood and said improving those issues were top goals of the department.

As the representative of Sammamish, Steve sees telling those stories as his most important role as a Community Advisor.

“Everything I do has this common theme, and that is the relationship with other people. That’s a special passion of mine,” says Steve.

19

The Evergreen Healthcare FoundationChair and Executive Director’s Letter

Dear Friends of Evergreen

Healthcare,

It is our great pleasure to present

a few of the many highlights of

2010 for the Evergreen Healthcare

Foundation. We are incredibly

proud of our fundraising efforts

to support the work of Evergreen

Hospital Medical Center, enabling

us, by working together, to

continue to enrich the health and

well-being of every life we touch.

The Evergreen Healthcare Foundation is a non-profit organization focused on expanding and enhancing the top-tier healthcare already provided by Evergreen Hospital. We rely on donated gifts from community individuals, corporations, associations, and other foundations in order to provide crucial hospital services, programs, equipment, and facilities that make Evergreen the Eastside’s premier hospital.

In an economic climate that continued to create a challenging year for fundraising, the Foundation hosted a very successful 2010 Evergreen Gala last May, raising $850,000 to benefit Evergreen’s Cardiovascular Services.

The second annual Seasons of Hope Luncheon, held in November, was also a great success. This very special event saw 320 guests gather together to support Evergreen’s Hospice and Palliative Care Programs and Services, which includes program support, volunteer training, and uncompensated care and patient emergency needs.

In the fall, 600 Evergreen staff, physicians, and volunteers participated in the Campaign for Evergreen—a joint internal fundraising campaign to benefit both Evergreen Hospital Medical Center and the United Way of King County.

So as we celebrate Evergreen’s achievements in 2010, we look forward to the future of promises kept for the care of our community. Thank you to everyone who has given leadership, vision, and generosity in support of Evergreen. It is our pleasure to serve you, and we send our very best wishes for your good health.

With Warmest Regards,

Teddy Overleese Board ChairEvergreen Healthcare Foundation

Kae Peterson Executive DirectorEvergreen Healthcare Foundation

Kae Peterson Executive Director Evergreen Healthcare Foundation

Teddy Overleese Board Chair Evergreen Healthcare Foundation

17

20

When Dave Snepp was diagnosed at twenty-three with medullary thyroid cancer, rare and deadly, he embraced and included his entire family—his parents, Sue and Karl, and his younger sister, Karen—in the decisions he made about his life and treatment. When his parents talk about Dave, they do not use words such as

“courage,” “strength,” or “character.” They don’t need to. Dave’s great heart and a spirit to match are abundantly clear.

During Dave’s nine-year journey with cancer, he maintained his active and purposeful life, working in commercial jetliner wing design and enjoying his hobbies—photography and biking in the Pacifi c Northwest that had become his home. In those years, though, Dave also had two major surgeries, radiation treatment, and chemotherapy. Karl, Sue, and Karen helped Dave research medical developments and arrange consultations. They were, Karl has written, his staff.

The picture that emerges of Dave’s life and death reveals a deeply thoughtful, caring family with remarkable grit and constancy. The same could be said of the Evergreen palliative and

hospice care providers who assisted Dave and

his family in the last months of his life, when Sue

moved in with him so he could stay at home.

Dave’s care providers came regularly to help Sue

care for her son. “Looking back,” Karl has written,

“I marvel at how adept they all were at meeting

our needs as parents without compromising any

of their professional obligations to Dave.”

Because of his family’s commitment and the care

from his providers, Dave never had to leave his

apartment—his own surroundings, Sue says. And

because Dave’s family had been so well prepared

by his providers to undertake his end-of-life care,

Dave died at the end of a Memorial Day weekend

at home surrounded only by his family.

The same deeply thoughtful, caring steadfastness

so apparent in Dave and his family imbues the

legacy Karl and Sue have built in honor of their

son. They know well the toll such a death takes not

only on families but also on care providers and so,

characteristically, have sought to help all those who

must confront such tragedies.

The Dave Snepp Fund for Professional

Development provides the means for Evergreen

to conduct workshops, retreats, and lectures from

The Snepp Family: Grit and Constancy in the Face of Death

18

other experts in hospice and palliative care

to help Evergreen’s staff continue to provide

to others the kind of care the Snepps received

and to help Evergreen providers take care of

themselves in the midst of the demands their

dedication to their patients exact.

The Snepps also honor Dave’s legacy by

helping to organize and plan fundraising

events for Evergreen’s Hospice and Palliative

Care Services and have spent many years

volunteering for The Compassionate Friends,

a self-help bereavement organization for

families who have had a child of any age

die. The Snepps hope that knowledge of and

access to the choices families can have when

supported by hospice care will continue to

grow. They also hope those who are suffering

the death of a child know members of The

Compassionate Friends are there, Sue and Karl

among them.

Donor/Volunteer Profi le


Individual Donors

Corporations

Associations/ Organizations

Foundations

Individual/ Family Trusts

43.73 % 31.92 % 13.39 % 10.85 % 0.11 %

Evergreen Fund

Hospice andPalliative Care

Patient Care Fund

Patient and Family Needs Fund

Cancer Program Fund

Other

42.72 % 34.62 % 15.53 % 4.36 % 2.06 % 0.71 %

19

Evergreen Healthcare Foundation2010 Financial Report

CONTRIBUTIONS BY SOURCE BALANCE SHEETFUND DISTRIBUTION

Current Assets $4,659,809

Investments $1,648,806

Noncurrent Assets $120,029

Total Assets $6,428,644

Accounts Payable $331,088

Accrued Expenses $0

Net Assets $6,097,556

Total Liabilities $6,428,644

ASSETS

LIABILITIES & NET ASSETS


20

Benefactors ($25,000+)

Cathy Boshaw and Doug EdlundCascade Cancer CenterJeff and Sharon ClarkAl and Donna DeYoungStella DeYoungEvergreen Medical StaffDennis and Patricia FosterGrand Chapter of Washington: Order of the Eastern StarElling and Barbara HalvorsonHoward S. Wright Constructors, LPKeyBankKirkland Concours d’EleganceLivengood, Fitzgerald & Alskog, PLLCByron and Alice Lockwood FoundationThe Anderson FoundationThe Norcliffe FoundationUnited Way of King County

sustainers ($10,000-$24,999)

CB Richard EllisAlison and John CorbyCymetrixMajdi and Dana DaherDavis Wright Tremaine, LLPDenali Advanced IntegrationEvergreen Emergency ServicesEvergreen Surgery Center, LLCEvergreen Surgical Clinic— Proliance Surgeons, Inc.Bob and Shirley FergusonFirst Choice Health NetworkMichael and Mary Kay HallmanClifford H. Hersman and Victoria SerlesDr. Michael and Kayoko HunterAuggie and Sally Jo KempfDavid W. and Doreen KeyesKeyes FoundationSue and Bob MalteTim K. MatsonMedData, Inc.Merchants Credit AssociationOrthopedics International, Ltd.Payden & Rygel Investment ManagementPoint B Solutions Group, LLPRadiaRenton Collections, Inc.The Safeway Foundation

Sidne SchaakeThe Schaake Family Charitable FoundationDr. Lloyd Stambaugh and Dr. Maria ChongDr. Eric Taylor and Ms. Sheena AebigTransamerica FoundationWells Fargo Foundation

sponsors ($5,000-$9,999)

Aegis LivingAnonymousBarclay Dean, Inc.Boeing Employees Community FundSteven and Mary BrownCenter for Women’s Health at EvergreenCerner CorporationCIGNA HealthcareCopiers Northwest Inc.Costco WholesaleCrane Fund for Widows and ChildrenDavid & Caroline H. Sizer Living TrustEastside Cardiology AssociatesEastside Pathology, Inc.Evergreen Women’s Health CenterBrenda Halvorson and Mark RexRichard and Christina HarrisDr. and Mrs. Wayne L. HillBrett JohnsonRichard and Norma LahanierLee Johnson Chevrolet Mazda KIASteve and Janet MaraMarshKevin and Diane MartineauMatrix Anesthesia— Evergreen DivisionMedAssetsMercerDr. and Mrs. James G. MhyreOppenheimer Funds Legacy ProgramOutreach ServicesPediatrix and Obstetrix Medical GroupPillar Data SystemsDr. Susan Kupferman and Mike RaskinDr. Gregory Roeben and Susan F. RaunigRobert and Judith RossoRural/Metro AmbulanceBob and Amy SarkieDavid SizerLouis SoreanoSparling, Inc.SpherisSynergy Construction, Inc.

Turner ConstructionUnited Collection Service, Inc.Morey WetheraldWilliams & Williams, PSCWoodinville PediatricsDr. and Mrs. Harry H. Yu advocates ($1,000-$4,999)

American Medical Systems, Inc.Anonymous (2)api software, inc.Dr. Kathryn L. Arendt and Stephen GriegoDee Aust and Brian AustAWB Agency ServicesVictor and Ann BahnaBaldwin Resource Group, Inc.Jeff and Mary BanderTerri L. BardsleyBarton Family Funeral ServiceSarmila BasuBob and Cathy BetzPastor Naomi and Bruce BlakeRobert and Mary BlanchardJody BonnerDon and Meg BriggsLawrence T. BrightonChuck Brockway and Vicky NolletteDr. and Mrs. James D. BrownElizabeth M. Bruno, RNJohn BullwinkelRichard C. CarlsenDr. Kara L. CarlsonDr. and Mrs. Roger F. CarlsonCalvin ChambersDr. Stephen J. and Laurel M. ChentowMay and Don ChinCingular Wireless Matching Gift CenterCiti Global Impact Funding Trust, Inc.City of KirklandKelly and Tammy ClinchDr. James S. ColquhounCombined Federal Campaign: King CountyDr. and Mrs. Steven N. ConnellyLinda K. CooperJohn and Janine CorradoDr. Sharon and Gregory CourlasBill E. Covin and Patsy CovinCurtis and Sarah CoxRobert and Gail CranmerNicolas A. DaluisoDavid and Karen DanielsonChris DesautelleLucy DeYoungDiageo Market

Dr. John W. DrakeMike and JoAnn DunneGeorge and Brooke EdlundEli Lilly and CompanyEstate of Anna F. GasslanderThe Estate of Katherine M. OlsenEstate of Sonya AndersonEthicon ProductsEvalyn O. Flory FoundationThomas and Alison EvertGuy Farmer and FamilyDr. and Mrs. Kenneth D. FawDr. Geoffrey FergusonJames S. and Barbara L. FitzgeraldWilliam A. FitzhughSusi and Greg FletcherRuth ForhanSteven Gallagher and Pat MolnarDr. and Mrs. Archimedes D. GarbesKatharyn A. GerlichKathleen and Brian GillesMichelle and Andy GoerdelDon and Roe Jean GrantGeorge T. GrubbJulie HagglundKent and Suzie HalvorsonCecile E. HawHealth Industry Technology, LLCMel and Cherie HesterDorothy HindsDrs. Jennifer and Nathan HinesRebecca & Thomas HirtRobert HomchickCarol HooperChristine HughesDr. and Mrs. Stephen G. HydeDavid and Becky JohnsonGinny Johnson in Memory of Lee JohnsonDr. Larisa A. KaukonenBrian and Jill KenkmanTheresa KirkpatrickBetty R. KlineburgerThe Kramer GroupLynn LaBodaLarry Benaroya Family FoundationMark and Rae LemberskyGloria and Tom Leonidas Jr.Drs. David and Laurin LikoskyJeff and Alodie LoneyDonna and Preston LyonDavid and Jeanne MarkleyDr. Nancy A. MarshallTom and Tami MartinMartin, Bircher, Buller & Flynn, PCNancy McCormickPatrick and Leslie McFarlanMary K. McIntyre, Esq. and Lee M. Barns, Esq.

McKesson Automation, Inc.Donna and Jim MinahanMLS technologies, Inc.Modern Medical Systems Company, Inc.Barrett MonsaasMary Jim MontgomeryHolly and Mick MooreDick and NyAnne MorganThomas G. and Susan C. MorminoKathleen A. MuehlbauerCheryl Nail, RN, MNNational MS Society Greater WA ChapterMr. and Mrs. Michael NelsonTom NewbourneNintendo of America, Inc.NovartisElla NuckollsJeanAnn S. O’BrienJohn and Teddy L. OverleeseDr. and Mrs. Ryan PadgettDr. and Mrs. Ettore PalazzoLinda L. PankowThe Rick Pankow FoundationKae and Tom PetersonLubomir PetrovichDr. and Mrs. Charles A. PilcherSandra PinerosWilliam and Deborah ReffettRegence Blue ShieldDr. and Mrs. Francis X. RiedoFrances A. Simperman, Anya Stutz and Paul RogersDr. and Mrs. Jeffrey RohThe Sabbatino Family Funding TrustMarisol SamphireGeorge and Suzanne SantinoThe Schuler Family FoundationThe Schwab Fund for Charitable GivingJoanne and Michael ScottGwen ShinnemanChris and Alex SimonsSKB ArchitectsDr. Mary E. SkrypzakPolly S. SlaterKarl and Sue SneppKathleen StahlDean and Christine StensbySteve’s Custom CarsLarry and Pamela StewartDr. Scott and Rebecca A. StuartMegan I. and Mark SweetersPaul and Kay TalbottHelen and Martin TarvydasJeanna L. Taylor, RN

Gifford E. ThomasJanet Thorson-MadorThree Rivers Entertainment and ProductionThurston Charitable FoundationCherry L. TinkerDr. and Mrs. Jeffrey J. TomlinRalph J. TorchiaQuentin “Bing” W. TorpinJamie and Beth TriggDr. and Mrs. Joseph E. TurnerUSWEST FoundationGlenn VailJohn and Elizabeth WeaverSherrye and Ron WebsterHope Wechkin and Christopher ShaininDr. Mitch B. WeinbergBill and Betty WilliamsRick and Karen WirthlinChrissy and Eric YamadaDave and Barbara YoungRobert Zimmerman

partners ($500-$999)

Dr. Julie Adam and Thomas BoriottiWilliam and Donna AddisonAlaska Distributors Co.Libby AllgoodBrent AndersonAngelo FoundationGregg and Kirsten AoyamaGwynn Marie and Butch AranasDr. Elizabeth M. AriasRandall S. Asplund and Julie Ann OiyeDr. Vernan AtienzaBank of America Matching Gifts ProgramBank of America United Way CampaignWilma E. Barstow, Janet L. Barstow-Vine, John Barstow and Ann BarstowBetty J. BaylorMichelle BeasleyDr. Brent Benjamin and Alejandra TapiaNanette and Richard BergdahlRonald BeschMary and Steven BiehnBlack & White DesignJim and Mavis BoardDonald J. Bodmer, Jr.John and Kimberly BradleyCraig and Jacqueline BrisseyKaren K. Brumbaugh-HuberR. Scott and Karen BurgerSusan E. BurnashLaurene H. and Steven F. Burton

Evergreen Healthcare Foundation—2010 DonorsThank you to the individuals, families, foundations and businesses who supported Evergreen in 2010.

Your generosity in giving to the Evergreen Healthcare Foundation is essential in helping to maintain the breadth

and excellence of services at our hospital, community clinics and outreach programs.

21

Cardiac Science CorporationJean CassettaSamuel Chambers Charitable Gift FundDr. Angela ChienRussell and Claudia ChristensenJamie ClarkEugene C. CoanConway Family TrustAnthony and Jenny CowanRebecca, Joann and David Crown, Judy Craver and FamiliesAnn CrumpackerHarriet Dart and FamilyCharles and Janice DavisDr. Steven M. and Tia R. DawsonAmish and Michelle DesaiRobert and Sharon DeWolfJohn and Diane DeYoungTara DouglasDavid Driscoll and Suzanne HardisonTom DykstraBob and Virginia EastmanDr. and Mrs. William Ericson, JrAllicia and Neil R. FergusonRick and Jackie FingerAlan and April FinkSteve FlemingGregory C. FletcherGary Fong and Shelley GroudanFrederick K. Bellmont TrustMike and Lisa GanoPat and Phil GarnerPatricia GladwellJorge and Rosario GonzalezAnonymousCommander Kurt X. Gores, NOAA (Ret)Beverly and John GrahamJan GrayLaurie and Gary GriffSherry and David GrindelandErin and Steve GuthrieCatherine M. Hadley, RNShirlee and James HallJanice and Nik HalladayPeggy and Kenneth HamernikThe Happily-Ever CraftersMichael HartleyBrian and Mary HatchDr. and Mrs. Patrick HeffronCarol HinkleyAlison HodgesMargo W. Hollenbeck, R.Ph.Dorothy J. HoodPaul and Alice HoriiGeorge and Carrie HuDr. Arthur IsraelJ & M Toso Construction, Inc.Del, Jane, Nate and Colton Jennings

Brett and Connie JohnsonTerry and Michael JorgensonLarry and Darla JurgensRoger and Barbara KemisKaren KetnerKey FoundationSusan M. and Robert C. KingsleyKathi Kinsella, RNEvelyn and Robert KnetzgerRyan and Amanda KozakCharles and Lori KramerDon KressDrs. Chris and Iwona KrolStewart and Susan KuehneChrista LaukaitisDr. Dana L. LawrenceJacquie LevineBen LindekugelDavid B. and Charlotte J. LometGerry A. and Milton LumpkinScott and Robyn LundbergJeffrey Lyon and Shannon McCulloughMargaret A. Bank Revocable TrustRichard E. MarshallYvonne MartineauMike and Anne McClureRoger and Ann McColleyMr. and Mrs. G. Dean McKeeDonald J. and Wendy McNamaraBill and Colleen MeachamGreg MecklingMedtronic, Inc.Jeni L. MeissnerMerck Partnership For GivingDonald D. and Trudy MosengPankaj NaikDr. and Mrs. Ali J. NainiDon and Cathy NelsonJudith NewmanNiSourceNotkin Mechanical EngineersNicholas and Betty NovakMary K. and David R. O’BrienKim and John OspinaBobbie Overton, RNDr. and Mrs. Raymond D. ParkDr. and Mrs. Philip J. ParsonsDennis and Martha PaulMr. and Mrs. Richard W. PershingCraig A. and Cassandra A. PetersonEd and Shauna RauziKerry and Frank ReadDonald C. RedmonReece Angell Rowe Architects

Mary and Jerry ReedKenneth B. ReynoldsElizabeth RichardsonTrish RohnerDr. and Mrs. Jonathan E. RosenthalBrenette RundquistSafeway Employees’ AssociationDr. and Mrs. Steven S. SasakiRichard W. and Patricia L. ShinstromShannon SimmsSue SmileyDr. Connie J. SmithElsa SpicochiBarbara L. Steinberg and Craig KasmanDebra and Brian StemmermanStrykerGene and Ellen T. StumpfTaco TimeRhonda and Brian’s Monday Night GroupJennifer and Bill TaylorErmelinda M. ThomasGeorge ThorbeckRalph and Diane TrieselmannVickie TrotterDr. Gary TwiggsVan VongDavid and Julie WendletonWilliam J. and Vivian A. WestMichael and Sue WilenzickThe Arthur Wilk FamilyAlida WilkesKinnon W. WilliamsLisa Wissner-SlivkaMark and Kristen WoodwardDr. Tony Yen and Traci Knutzen-YenPaul and Cindy ZemannBill and Beth Zollars

FRIENDS ($250-$499)

Sandra Adair, LPNC. Lester and Doris AlexanderJudi Allen and Laird PhilbrickChuck and Libby AtkinsonVictor A. BagneCharles E. Balee, Jr.Theresa and Jon BarchengerTara BarnesGethen BassettKatherine BattsArlene Mae BechtelGlen and Paula BeyerRichard O. Bienenfeld, D.D.S.Christen BingamanMitzi T. Brennan

Gary and Joanne BrennerDr. Mitch Weinberg and Aimee BriceLynn Brown, RNDr. and Mrs. Ted BrownWendy BrownTeri and Robert BrunswickSusan BurkerBruce CableBruce and Jo CaldwellPaul and Jan CalettiLarry and Susan CalkinsPatricia ChalkCheryl ChamberlinYee Man ChanStephanie CheungDr. Noel M. ChiaMr. and Mrs. Don N. ChinMike CollinsCynthia Cross and the Carr FamilyHongyue DaiRaymond DelgerMarco and Tracy DeMirozDon and Merrily DicksJoanne DieringerMark and Karen DiReJacqueline DooleyMeda M. DugganKatie and Andy DujenskiSusan DunlapEastside GlassGail EricksonMarcie and Jason FaaborgKelly FayDr. Lewis D. FinkKris FittingJerra and Wayne FjelstadRick and Diane FletcherFord of KirklandLynley FowLucille and Linda FunkTucker and Janette GarnerAxumauijt and Abeyu GebremariamJeff and Wendy GerbingKen and Mary Anne GoldblattLinda R. GoodwinBlanche GordonDon and Jerri GordonDiane A. GroendykeAndrew GulickRoberta K. and Thomas GurtowskiRuth HallStanton HallDr. John HalloranLarry W. and Sharon L. Hanks TrustCharlotte and Craig HansonCarol HawesJack HeathMark HondaDr. Pen HouHub International Northwest, LLCMr. and Mrs. George B. Hubmer

Nadine HudsonKatherine HultquistRick and Mary HyattMelissa and Joseph IronsTara JamesTerry and Cherry JarvisJoseph JenkinsBarb JensenTeresa M. JohnstonRobert L. KaftanPauline and Bruce KeeferPhyllis J. KellerJohn KennedyDianna KlineburgerKMJ International, Inc.Jennifer French KnutsonRick KochBill and Kathie KreagerRay and Constance KrontzElizabeth Ann Kruse and William DrummondJanis KulvinskasDaryl and Kathy LambertRichard and Nora LarewMichelle and Kevin LatimerErin LeVeeDuncan and Rochelle LibbyDanny and Irene LimBill LozonM.W. Sutton TruckingBen MaierMatrix Absence Management, Inc.Diane F. McArdelLinda McCloskeyGarrett and Junko McGowanMarilyn and G. Dean McKeeMary Beth MenaghMetastorm, Inc.Connie Miller and Carol LeppaVirginia A. MillerMr. and Mrs. James I. Mock, D.D.S.Kay Moore, RNN.D.E. Technology, Inc.Renee D. Navarre, RNScott and Dana NeilsonErnest and Judith NorehadDonna M. OilandMutsuko M. OkadaLillian OtaniSheryl PaukFran and Marian PedrizettiDavid and Gloria PetersonJill PetersonPeter “Pete” PovickStephen W. Price, P.A.Kathie QuiniolaGeoff QuinnSholine RavensbergVickie L. Ravenscroft, RNRob ReesBonnie Richter, MSWPamela RiemCarla S. Rodschat and Peter J. PalamarMaureen Rogers

Rodney RussellMargaret SamuelsonBob and Lawson SebrisDavid J. and Joylyn SeeleyDavid M. ShankHilary and Patrice SimardJudy SimonelliHelen E. SmytheNancy Spring-BartholomewState of Washington Offi ce of State TreasurerClaire StaufferSterling Realty OrganizationSusan StrineDawn SullivanMr. and Mrs. Matthew P. SullivanRalph SwansonDr. Ken Takemura and Dr. Jill WilliamsCarol TaylorJane ThirasawatJoyce ToledoTina TrottMr. and Mrs. Juan UlloaVML FoundationFred WaggonerMr. and Mrs. Fred WeberSteve J. WeirChris and Liz WhitcombJacquelyn S. WhiteKaren WingerKathy S. WoodRichard and Susan WuhrmanKaren M. Yaji, MSW

TRIBUTES AND MEMORIALS

Each year, many of our patients, along with family members and friends, make gifts to Evergreen to commemorate someone special. These funds directly support the services of the departments designated by the contributor or, for undesignated gifts, are used where the need is greatest. These individuals were honored or remembered by a gift to Evergreen.

Cindy Aaltonen

Dolores AbramsJeff AdkinsonMina AfkhamiAlice AikenMarian AlcornDonald AllanRory AlleyDorothy AndersonElaine AndersonGary AndersonOrville Anderson


22

Suzy Anderson-JonesBill AndrewsFrancis AnstettBill ArnsVerna AsmussenCharles BaierCharlotte BailieMary BairdCharles BaleeWilliam BallEileen BannonFrederick BareneAdam BarwinskiWayne BechtalArlene BechtelWayne BechtelRoger BeckJacquelyn BeesonRobert BellEdwin BellingGary BensonTerry BergmanRita BernsteinVivian BerschauerRandall BirkelRudolf BisenzMeagan BlazeyJoyce BolsterRuth BooneZora BowenGloria BoyceRena BradenSue BraggEarl BrashearsHildegard BrazeltonJanet BreslerDaniel BrownJohn BrownEdward BruegemanCarolyn BruneJoan BryantWheatleg BucherBan Yen BullockWilliam BullockJean BurgessKenneth BurgessLetha BurnsLaurene BurtonJess ButlerJudith ByrneHarriett CallahanAnn CampbellJoyce CampbellChristine CareyCarl CasonJeanne CassadyJames CawleyAnne ChanelJames ChapmanRoss ChinnJames ChongAsha ChopraMary ChristensonLois ChristieColleen ClarkWilliam ClemEunice CochranCathy ColemanLuella CollingRaymond CommetEmil, Berta and Alice ConnellJoanne CooperPaul CordovaJohn CormanaIrene CosentinoEmily CostanzoConnie CottleJim CoulterJane CourtneyIrene CowingRobert CraneCharles CrapserIrene CrasePatti Creek

Benjamin CrossanDavid CunninghamBetty DaggettGeraldine DallyJuliana DavidsonBeth DaviesJames DaviesLaura Mae DavisMargaret DavisCarmen DebelioLeo DeDonatoSue DermodyDenise DeweyCecil DeyRobert DeYoungJack DierdorffJohn DonovanRobert DootsonThomas DoyleKermit DuBoisHomer DyerGlenn EatonRosemary EckmannWilliam EdwardsLeo EganKathy EggerRichard EichnerAlbert EllenbogenCarol ElliottFrank EmmeMertyl EricsonBydell ErnstConsuelo FarmerCleo FellersLewis FisherRosemary FleischerPhil FordeLinda FowlerM. FrazierRobert FrazierKatherine FritzingerCheryl FrobeniusJessie FurthMardell GaddisShirley GainesDonald GallertDolores GamaJoe GamaWilliam GarhartShirlee GarrattBen GayAlan GerardLeaine GibsonJohn GillinghamBrant GittinsDavid GlannCharles GlivaRalph GoldmanMichael GoodfriedLinda GoodwinDouglas Gordon-JorgesonCarol GosnellNorman GowinJohn Graffi usGenevieve GrandyLawrence GravelDale GredlerRonald GreenEnrique GryalvaJerald HallEdith HamarHelen HamptonMildred HandlinCalvin HansonJacob HansonJerome HansonFrank HarowiczWinnie HarrisGeorge HarshDarlene HartJohn HartTerry HatadaLouise HaugheyRay HawesWade Hawkins

Helen HayEdward HeckRuth HedreenEdie HendersonJanice HerschClyde HertleinAagot HessAbel HewittWanda HohnsteinPhyllis HollingsworthTimothy HoopsJill HooverRuth HornMarian HornsbyBarbara HoughtelinHarold HoustonRobert HowiseyBrydon HubbardSusan HulickRobert HuntVirginia HuntMary HunterBeatrice HutchingsFerrol IversConnie IversonWendell JacobsGeorgina JaffeGeorgina JaffeeMadeleine JailletDoris JakubekRuth JansenElmer JaroskyFrances JohansenForrest JohnsonLee JohnsonMilton JohnsonMaudelle JonesTorben JorgensenPhilip KahnKito KanetaDaniel KarpelmanNancy KassellBev KeenanEd KeenholtsGlenna KellieDorothy KellySilas KendrickBarbara KennedyRichard KimballElizabeth “Betty” KimseyDale KimzeyIone KimzeyEleanor KinerDoris KirkFran KirklandAugust KleeweinRolf KlugRichard KmenMary KnappJane KnudtsonDr. KohnViolet KondoRuth KraszeskiMarie KruhCarol KummetJohn KunzRichard KurtKathy KvalheimDugan LangeLou LangeMary Lou LangeHelen LarsenAda LarsonAdele LautenslagerGregory LawrenceJohn LawrencePatricia LeBaronH. LeeSamuel LeeVirginia Maxine LeeverCaroline LeutholdLindsay LibbyHerbert LiebensonWilliam LilesDouglas Lindsay

Irene LoFrederick LockyearHannah LoebMillard LordJohn LundquistBetty LymanByron LyonCalvin MacDonaldWilliam MacHamDonald MackeyErling MadsenRalph MaertensElmer MagnussenKelly MalmgrenJoseph ManleyJames MarenakosDaniel MarksPat MarshallJames MartinJerry MartinMadeleine MartinLester MartinsonBetty MathewsRobert McAlpineClarene McCarthyShirley McCartyCarmen McDowellDaniel McKayBeula McKinskyPatrick McLaughlinNicole McLoughlinDonna McMackinMark McNultyRory MeagherMetcafAlene MillerEvelyn MillerMarvin MillerJohn MilnerBernie MiltonPolly MiltonFinnis MitchellLorraine MitchellRobert MitchellBette MockerRalph MockerLaVerne MoenGene MohrGeorge MolnarEdward MonnotMaxine MontgomeryWard MorseJoanne MuirRichard MurrayPeggy NailAli NainiKeith NelsonMike NelsonElden NenstielJoe NeverilAlbert NevinSteve NewmanColleen Newton

Ronald NistlerHarold NordwallNicholas NovakDouglas ObertDonna OilandShizuka OkazakiDonald OlsonIver OlsonShirley O’NeilLil O’NeillGreta OpreaDavid OtteniKathleen OttoJoanne PahinuiLaurena PalkowskiColin PallemaertsPete PalmerRoberta PaolaLillian PatricioElaine PeckPamela PeeblesRobert Peek

Caroline PehlingAl PerellaRose PerellaDorothy PetersonHoward PetersonLillian PetricioJames PetritzChad PierceLinda PlatoErna PoliakElmer PollackChristina PopchoiJoseph PorterAnthony PrimozichAlexandra ProkopiofRonald PruettElizabeth PurdomWilliam QuillinanWilliam RamseyFlorence RapuanoConstance RaschJerry ReberLisa RectorChris ReeseBonnie RegeleinArlene RegisEdward ReidLucille ReinigerAdele ReynoldsMichele ReynoldsPamela ReynoldsMarie RhodesRoger RichterMelvin RielBurton RitzDorothy RobertsEllen RomanoCappy RooksDenton RoseMary RossJudith RossoJames RoushNorman RouthCaples RunnelsHelen RuskowskiCheryl RutanCarla RutzMaxine RyanBenito SabbatinoBen SakaiKazue SakamotoJacqueline SandersHarry SanfordHarry & SanfordMartha SanfordMatea SapidaJessie SatterMary SchipperMary SchneiderPauline Schneider

Herb SchockPatricia SchoonoverJames SchroederPatricia SchultzKay SchunkAlan SchyNorman SeelyeEvelyn SeibertJohn SekretaKenneth and Dorothy ShelleyDianna ShepherdMildred ShieldsBernadene SiggstedtVincent SimianClint SimmonsChristopher SimonsClarissa SirlesAlvin SmithCarlene SmithJohn SmithLawrence SmithMonna SmithNancy SmithDave Snepp

Karl SneppJaRon SnowLillian SouthKen SpietzRichard SpringerOlive StaatsBenita Stafford-SmithSuellen StalfordJuanita StansberryTrudy StartMary Ann SteeleyMargaret SternTodd StillCarl StoeckerMarilyn StoeserJean StrandTom StratmanKlara StuderGail StulbergJohn SugeDoris SullivanXiulan SuoAnitha SuwandiFelix SzemplenskiBryan ThielkeMartin ThiemeWalter ThompsonVerlee ThorpeGregg TinkerLillian TomlinLinda TorchiaQuentin TorpinLois TownsendJohn TracyTimothy TracySwend TrefethenJohn TrippDon TrotterTrunkJohn TurnquistByron UrbanickDeborah VadenMay Van AlstineDorothy VaughnMary VaughnGladyce VautherineEllen ViegRobert VolzTakeo WagatsumaThaine WagonerChester WainhouseWilliam WalkerJack WallaceJessie WallaceJanet WaninkFern Washburn

Arthur WatanabeRichard WatsonEvelyn WattsFranklyn WattsDeana WeitzelJohn WelshJacqueline WhiteLeslie WhitsonPriscilla WiestVera WilletBernice WilliamsonHarry WilsonJ. V. WilsonJames Victor WilsonThomas WishartHilda WolfJoMae WoodsTom and Hilda WoodsFlorence WorleyDonna WrightDorothy YoungsRonald Zarelli

Evergreen Healthcare Foundation—2010 Donors


23

Gifts-in-Kind

A diverse group of indi-viduals, organizations and businesses gave generously to the Evergreen Health-care Foundation through in-kind donations and gifts. Our thanks to all of those who gave in-kind donations in 2010 to help support the Evergreen Healthcare Foundation.

Acapulco Fresh Mexican GrillJohn W. S. Acheson, III and Dr. Lorraine RobertsonAdvent Print ResourcesAlderbrook Resort and SpaAnonymous (2)Argosy CruisesAsset Management Strategies, Inc.Jeff and Mary BanderBarclay Dean, Inc.The BardessonoBear Creek Country ClubBellevue Arts MuseumMartin Benning and Emily GarnerNanette and Richard BergdahlBetz Family WineryBis on MainDavid and Liesl BohanBrian Carter CellarsBrix Wine CafeCarolyn BrockCactus in KirklandCafe VeloceCafes, Inc.Jim and Lynda CalderCampbell’s: A Resort on Lake ChelanThe Carlton Inn at Totem LakeThe Catering CompanyCatering GourmetChateau Ste. MichelleMarilyn ChattenDale and Leslie ChihulyThe Children’s MuseumTerry ChristiansonThe City of Redmond Fire DepartmentJeff and Sharon ClarkClub ZumContinental AirlinesCorporate Express

Majdi and Dana DaherSteven A. Davis, O.D.DeLille CellarsDenali Advanced IntegrationAl and Donna DeYoungLucy DeYoungMary and Stephen DiederichsDog Gone SistersDuke’s Chowder HouseDynamic Designs JewelryEarth, Sea and Sky VacationsEvergreen LaboratoryEvergreen Marketing and Communications DepartmentEvergreen Patient Registration, Patient Financial & Revenue ServicesEvergreen Postpartum Outpatient ServicesEvergreen Emergency DepartmentEliot’s Flower & Garden, LLCElizabeth & Alexander’s English Tea RoomChristie and Tom ElliottEvergreen Anticoagulation ClinicEvergreen EscapesEvergreen HealthlineEvergreen Medical Group Sammamish StaffEvergreen Medical StaffEvergreen Planning and Marketing DepartmentEvergreen Post Anesthesia DepartmentThe Fairmont Olympic HotelFamily Fun CenterFastframeKathy and Jim FeekBob and Shirley FergusonNancy FialaSharon and Maury FloatheThomas and Debra FranklinMichael L. Friedline and Vicki YoungFury—Extraordinary ConsignmentRuth GalosSteven R. Gay, Sr.Gene Juarez Salons & SpasAnn GrahamGreater Kirkland Chamber of Commerce

The Green Car CompanyScott W. Steedman, D.D.S. and Jeanne Hall- SteedmanDiana HalseyGary HamburghThe Harbor ClubRichard and Christina HarrisThe Herbfarm RestaurantClifford H. Hersman and Victoria SerlesNick and Kathryn HighlandDr. and Mrs. Wayne L. HillHilling Design Fine PortraitureLinda and Charles HolmanHotel 1000 and BOKA Kitchen+BarHotel AndraHoward Mandville GalleryHyatt Regency BellevueIdeal Jewelry and GalleryIn Beauty Integrated Garden Design and ServicesThe Inn at Cannon BeachThe Inn At Port HadlockINTIMAN Theatre CompanyIzaak Walton InnJanuik WineryJeri RiceEyvonne and Harvey JohansenGinny Johnson in Memory of Lee JohnsonK1 SpeedBarry and Pat KaltenbaughKaren’s Karat Gold JewelryKenmore Air HarborKeyBankKirkland Concours d’EleganceKirkland Fire DepartmentLayne and Jack KleinartLake Chelan WineryDan LarsenThe LeMay Museum— “America’s Car Museum”Gloria and Tom Leonidas Jr.Fred LisaiusLizzy’s Antiques & Jewelry, Inc.Machtig & AssociatesMarina Park SalonMark’s HallmarkKurt McCannMcIntyre & BarnsMary K. McIntyre, Esq. and Lee M. Barns, Esq.

Metropolitan GrillElizabeth and Matthew MihalovichMizuno USAMolbak’sMary Jim MontgomeryMoss Bay CateringDennis J. Newell and Linda ScottNike GolfOlympic Nursery, Inc.John and Teddy L. OverleeseDave OwensOz-Mosis Jazz TrioThe Paramount ClubDr. Marshall T. PartingtonPawprint PromotionsPCC Natural MarketsPetCandyPhilips Medical SystemsPiatti Ristorante & GrillDoris N. PierceDr. and Mrs. Charles A. PilcherPing GolfJoan PinneyRich PitkethlyPlaza GarciaMichael PresleyPrima BistroPRO Sports ClubPump It Up Party—The Inflatable Party ZonePurple Café & WineQuilts of Comfort VolunteersReal Card CompanyReasons to BelieveRecycled CyclesRed Hook BreweryRed TickingRemlinger FarmsRikki RikkiMiranda RobertsAmy RoblesMax F. RothwellRue De LyonRussell’sSchoenholz Living TrustSchwartz Brothers RestaurantsDr. and Mrs. Pierce ScrantonSemiahmoo ResortShamianaChristine SharpJoanne ShellanSonya Shepard

Beverly ShimadaDoug SmithSteve SolomonLarry Springer and Penny SweetStanleys’ WoodcraftsStarbucks Coffee CompanyThe Honorable Bob SternoffStevens PassSuncadiaSundance GardensMark SwensonThe Heathman HotelThe MarketSpiceThe Third Floor Fish CafeMarilyn ThomasTom Douglas RestaurantsSherrill TooleyLisa TorresLynn TranTranscending Fiber ArtsTravelBaskets.comTsillan Cellars WineryTulalip Resort CasinoTully’s Coffee CorporationThe Tuxedo ClubTuxedos And Tennis Shoes CateringVeritablesVoila! BistroDr. Mitch B. WeinbergWhidbey Island Winery and VineyardsWillows Lodge & Barking FrogWine Enthusiast Cos.Sim WisslerWoodinville Oral SurgeryWoodmark Hotel, Yacht Club & SpaX GymThe Yoga GardenYurozDr. and Mrs. Ralph ZechDavid and Jill Zimmerman

Evergreen Healthcare Foundation Board of TrusteesOfficersTeddy Overleese, Board Chair, Community VolunteerJeff Bander, Vice Board Chair & Treasurer, Wells FargoTim Ferraro, Secretary, US BankLucy DeYoung, Immediate Past Board Chair, Simpson Hawley PropertiesMajdi Daher, Capital Campaign Chair, Denali Advanced IntegrationKinnon Williams, Program Committee Chair, Williams & Williams, PSC

MembersCarlos Aragon, HemispheresMarcia Barker, Community VolunteerDavid Bohan, Brooks Sports, Inc.Chuck Brockway, Fortune BankAl DeYoung, Donn Al Investments, Inc.Bob Ferguson, Ben Franklin Crafts and Frame ShopDoug Edlund, PAC PromotionsFred Green, Microsoft Corporation

Andy Hill, Washington State Senator, 45th DistrictWayne Hill, M.D., RetiredAuggie Kempf, Kempf & Co., Inc.Gloria J. Leonidas, ERWMary K. McIntyre, Esq., McIntyre & BarnsDonna Minahan, Community VolunteerRandy Pepple, Office of Attorney General Rob McKennaCharles A. Pilcher, M.D., Board of CommissionersJeff Tomlin, M.D., Evergreen Hospital Medical Center

Ex Officio MembersBob Malte, CEO, Evergreen HealthcareKae Peterson, ED, Evergreen Healthcare FoundationTerry Pheifer, M.D., Evergreen Hospital Medical CenterEric Taylor, M.D., Evergreen Hospital Medical Center

Commercial 429.2

Medicare 271.7

Medicaid70.7

Other Operating 34.1

Self Pay 32.2

Tax Revenue for Levy Programs 3.1

Total 841.0

51.1 %32.3 % 8.4 % 4.0 % 3.8 % 0.4 %

Evergreen HealthcareFinancial Stewardship

24

Evergreen Healthcare Returns Total Margin of

$15.8 Million to Help Meet Needs of Community

Evergreen Healthcare’s financial picture shows

that, despite the continuing, challenging overall

economic environment, we have been able to

return a total margin in 2010 of $15.8 million that

was used to help meet the healthcare needs of

the community.

That margin comes from total revenues of $392.2

million dollars, expenses of $388.5 million, and net

income from the tax levy, investment income, and

interest paid of $12.1 million.

Typical of most hospitals, the majority of

Evergreen’s expenses, 62%, are for salaries and

benefits with the remainder largely for supplies

needed to operate the hospital. By carefully

managing our expenses relative to its revenues,

Evergreen has been able to increase its total margin

each of the last three years—from $5.6 million in

2008 to $8 million in 2009 to $15.8 million in 2010.

That total margin has helped contribute to

Evergreen’s total community benefit, outside of

direct patient care, of $19.2 million:

$4.2millionCharity Care Costs

$9.0millionSubsidized Medicaid Costs

$3.1millionLevy Programs

$2.9millionSubsidized Health Services

2010 GROSS REVENUE SOURCES

Represented in millions of dollars.

Details for Subsidized Health Services

Healthline $1,967,541

Disease Management $580,230

Emergency Preparedness $243,469

Trauma $142,176

$2,933,416

2010 STATISTICS

290 Licensed Beds

15,255 Inpatient Admissions

50,910 Inpatient Days

3.34

Average Length of Stay

186,150

Outpatient Visits

53,909 Emergency Room Visits

6,357

Home Health Episodes & Admissions

15,811 Surgeries

4,347 Births

109,078

Hospice Program Days

3,280

Employees

926Physicians and Providers

1,134

Volunteers

1525

2010 Revenues and Expenses

REVENUE

Net from Operations for service improvements $3.7 million

Tax Revenue for Debt Repayment $21.0 million

Interest expense and other non-operating funds ($8.9) million

Funds from All sources for improvement of services and payment of debt $15.8 million

We had operating expenses for:

Employee salaries, wages and benefi ts $241.5 million

Supplies, services and other expenses $119.2 million

Depreciation $27.8 million

Total operating expenses $388.5 million

EXPENSES

In 2010, we billed patients for:

Inpatient general care and services and outpatient services $803.8 million

And we received Tax Revenue for Levy Programs $3.1 million

Giving us total gross revenues $806.9 million

We did not receive more than 50% of billed patient services, largely because of contractual discounts ($448.9) million Contractual discounts, including Medicare, Medicaid and other payors: $408.9 million Charity Care provided: $16.5 million Patient bad debts: $23.5 million

We also received other operating revenue $34.2 million

Net operating revenue $392.2 million


26

2010 Distinguished Hospital for Clinical Excellence

Evergreen was ranked by HealthGrades among the top 5% of hospitals nationwide for clinical excellence, one of only two hospitals in Washington State and the only one in King County to achieve this recognition.

HealthGrades is the nation’s leading provider of independent hospital ratings, assessing the quality of care at 5,000 hospitals nationwide.

Additional HealthGrades 2010 achievements include:

• #1 in Washington State for Treatment of Stroke • Top 5% in the US for Treatment of Stroke • Top 5% in the US for Maternity Care • Stroke Care Excellence Award• Maternity Care Excellence Award • Top 5 in the state for Gastrointestinal

Services • Top 10 in the state for General Surgery • Top 10 in the state for Overall Critical Care • Top 10 in the state for Overall Pulmonary

Care • 5-Star Rated for Maternity Care (7 years in

a row).

You may fi nd more information about our HealthGrades ratings at www.evergreenhospital.org/healthgrades.

RecentAwards andRecognitionof EvergreenHealthcareTop Doctors Practicing at Evergreen

Members of the Evergreen medical staff were honored by four of the Northwest’s leading publications as “Top Doctors” in 2010.

• Seattle Magazine selected 51 of our physicians.

• Seattle Metropolitan Magazine selected 42.• Washington Magazine named 64 as among

the state’s best doctors.• 425 Magazine named 3 to its list of

“Best of….”

To see the complete list of honorees, please go to www.evergreenhospital.org/topdocs2010. To see the full list of awards and honors won by Evergreen in 2010, please go to www.evergreenhospital.org/awards.

Blue Distinction Center for Spine Surgery and Knee and Hip Replacement®

Evergreen Hospital Medical Center has been named a Blue Distinction Center for Spine Surgery® and a Blue Distinction Center for Knee and Hip Replacement® by Regence BlueShield for demonstrating better overall quality of care and patient results in those specialties.

Blue Distinction® is a national designation awarded by Blue Cross and Blue Shield companies to medical facilities that have demonstrated expertise in delivering quality healthcare in the areas of bariatric surgery, cardiac care, complex and rare cancers, knee and hip replacement, spine surgery, or transplants.

To earn this designation, Evergreen was evaluated based on an objective, evidence-based selection criteria established with input from expert physicians and medical organizations. The goal of Blue Distinction® is to identify medical facilities that deliver better overall quality and medical outcomes for a specifi c area of specialty care, helping patients and doctors to make more informed hospital choices.

FROM LEFT TO RIGHT: Jeanette Greenfi eld, Board Secretary • Al DeYoung, Board Chair

Charles Pilcher, MD, Commissioner • R. August Kempf, Commissioner • Rebecca Hirt, Commissioner

BOARD OF COMMISIONERS—EVERGREEN HEALTHCARE


How to Contact UsThank you for reading this year’s Community Report for Evergreen Healthcare and the Evergreen Healthcare Foundation. We welcome your comments and questions. You can provide your feedback by emailing us at [email protected]. If you would like to learn more about our clinical and health promotion programs, please visit our website, www.evergreenhealthcare.org.

And if you would like to learn more about the programs in this report, please see the contact information below.

Community Health Education and ScreeningsFor information or to register for a class, call 425.899.3000 and press “1.” www.evergreenhospital.org/classes.

Diabetes Education425.899.3008 is the number to call for more information or to register for a class.www.evergreenhospital.org/diabetes.

Healthline425.899.3000 is the number to call for class registration, physician referral and the 24-hour Nurse Line.

Evergreen Care NetworkFor more information on these programs, call Evergreen Information & Assistance at 425.899.3200. En Espanol, 425.899.3250.www.evergreenhospital.org/carenetwork.

Healthcare Access Program/Project AccessFor more information on these programs, call Evergreen Information & Assistance at 425.899.3200. En Espanol, 425.899.3250.www.evergreenhospital.org/access.

Horizons ProgramTo fi nd class information and locations, visit www.evergreenhospital.org/horizons.To receive our free quarterly Horizons newsletter with class information, leave a message at 425.899.1858 or email us at [email protected] coordinator is Lauren Bolen, 425.899.2654.

Geriatric Programs at the Northshore Senior CenterNorthshore Senior Center 10201 E Riverside Drive Bothell WA 98011-3708Program Coordinator at the NSC is Kerri Schwindt, 425.487.2441.

Senior Health Specialists11521 NE 128th Street, Suite 100Kirkland WA 98034425.899.6800 is the phone number for information.www.evergreenhospital.org/seniors.

Grief and Bereavement425.899.1077 is the phone number for information and scheduling.www.evergreenhospital.org/grief.

Emergency Disaster Community PreparednessFor information call Barb Jensen at 425.899.2409.

Community Advisorswww.evergreenhospital.org/communityadvisors.

Scan this Tag on your smartphone to get to our website.


3,800People trained in Community Health Education

safety classes


19,071People attending all Evergreen Community

Health Education programs


42,000+Community Health Education participant

contact hours

669Diabetes Education patients who consulted with

a registered nurse and dietitian

1,000Students participating in ProjectALERT,

Community Health Education substance abuse prevention program

466Program participants in Evergreen/

Northshore Senior Center partnership

995,051 Dollars donated through Project Access

(excludes value of specialist care or vendor services)

212Horizons programs for seniors and caregivers

900Calls seeking resources, information, and other

assistance from Community Grief and Bereavement


4,000 Senior Health Specialists active patients, many of

whom see a doctor at least once a month

99Specialists who partner with Project Access


4.8Average ranking (out of 5) in Healthline

patient satisfaction surveys


For more information contact:

[email protected] call Healthline 425.899.3000

Evergreen Healthcare12040 NE 128th StreetKirkland, WA 98034www.evergreenhealthcare.org

Evergreen Healthcare12040 NE 128th StreetKirkland, WA 98034

PresortedStandard

US Postage

PAIDEvergreenHealthcare

Our facilities:

Evergreen Hospital Medical Center in Kirkland, including Home Health and Hospice

24-Hour Emergency Care in Redmond

Urgent Care in Redmond and Woodinville

Primary Care in Redmond, Woodinville, Canyon Park, Duvall, Kenmore and Sammamish

Designed by Arscentia.

© Copyright 2011. Evergreen Healthcare.

PurposeWorking together to enrich the health and well-being of every life we touch.

MissionEvergreen Healthcare will advance the health of the community it serves through our dedication to high quality, safe, compassionate, and cost-effective health care.

VisionEvergreen Healthcare will create an inclusive community health system that is the most trusted source for health care solutions.

ValuesCompassion—We care for and about our patients, families and each other.

Respect—We respect the beliefs and values of everyone we encounter.

Excellence—We strive for excellence in all we do.

Collaboration—We work in partnership and believe every voice makes a difference.

Accountability—We are accountable to one another and to our community.

Evergreen Healthcare. Only Hospital in Puget Sound Area to Achieve Top 10% in the Nation for Patient Experience Designated 2011 Outstanding Patient Experience Award Recipient by HealthGrades.

Congratulations and thank you to the staff, physicians, and volunteers of Evergreen for their dedication to exceptional patient care and service. HealthGrades is America’s trusted, independent source of physician information and hospital quality outcomes.


Documents

Community Report 2010