COMMUNITY, SPORT AND CULTURAL SERVICES REPORT · Grand Total 5,555,724 6,335,737 780,013 12.31% Favourable Fees & Charges : $100,802 : Favourable Item Explanations / Reasons Implications

89

Agenda – Sports, Arts, Culture & Community Services Committee 8 September 2010 - #2707771

SPORTS, ARTS, CULTURE & COMMUNITY SERVICES COMMITTEE

8 SEPTEMBER 2010 12

COMMUNITY, SPORT AND CULTURAL SERVICES REPORT Ian Lowth: 1/3/83-01: #2668747v3

RECOMMENDATION: That the Community, Sport and Cultural Services Department report for August 2010 be received and noted.

INTRODUCTION: This is the report from Community, Sport and Cultural Services Department for Operational Plan Activities for August 2010. It addresses the performance of the following Branches and Activities: Departmental Management ● Departmental Management and Support Libraries Branch ● Management and Administration ● Libraries Network ● Library Support Services Cultural Services and Facilities Branch ● Management and Administration ● Cairns Festival ● Inner City Facilities

- Inner City Infrastructure and Systems - Inner City Management - Port Douglas Markets

● Botanic Gardens and Sugarworld ● Tanks Arts Centre ● Community Partnerships ● Civic Theatre ● Cultural Assets and Grant Management

90


Sport, Recreation and Community Development Branch ● Management and Administration ● Community Development – Cairns ● Community Development – Douglas ● Community Development – South ● Sport and Recreation ● Leisure Venues – Management ● Leisure Venues – Aquatic Facilities ● Leisure Venues – Barlow Park ● Leisure Venues – Caravan Parks, Camping Grounds and Other Leisure

Facilities.

CONSIDERATIONS: Corporate and Operational Plans: This report highlights progress against the Community, Sport and Cultural Services Department Section of the Operational Plan for the period 1 July 2010 to 30 June 2011. Statutory: This report fulfils requirements pursuant to Section 122 of the Local Government (Finance, Plans and Reporting) Regulation 2009 to report regularly (at least annually) on progress undertaken in implementing the Operational Plan. Financial: This report addresses the status of the Department's 2010-11 Operating Budget for the financial year to 30 June 2011. It addresses the status of the Budget from a whole-of-Department perspective in two ways. 1. A graph is provided identifying the net variances by Department Activities; and 2. The report addresses major budget variances of plus or minus +$70,000 at a

natural account level and provides an indication of any corrective actions required.

ATTACHMENTS: Current Operating Budget Position. Monthly Activity reports for August 2010. Ian Lowth General Manager Community, Sport and Cultural Services

91


ATTACHMENT 1: Operating Budget Assessment

CMGT Budget Type CMGT Category Sum Of Actuals ($)

Sum Of Budget ($)

Sum Of Variances

($)

Sum of Variances

(%) Status

Operational Revenue Fees & Charges 523,462 422,660 100,802 23.85% Favourable Other Revenue 392,783 418,568 -25,785 -6.16% Unfavourable Internal Revenue 80,051 90,570 -10,520 -11.61% Unfavourable

Competitive Neutrality Revenue 565,921 565,921 0 0.00% Favourable

Operating Contributions and Donations 8,300 76,750 -68,450 -89.19% Unfavourable

Operating Subsidies and Grants 266,059 233,508 32,551 13.94% Favourable

Operational Revenue Total 1,836,575 1,807,977 28,598 1.58% Favourable Operational Expenses Employee Costs 2,353,671 2,489,262 135,590 5.45% Favourable

Overtime 169,575 138,950 -30,625 -22.04% Unfavourable Agency/Temp Staff 56,892 41,392 -15,500 -37.45% Unfavourable Materials 377,269 309,174 -68,096 -22.03% Unfavourable External Services 643,681 1,154,507 510,827 44.25% Favourable Consultancy Services 8,240 94,775 86,535 91.31% Favourable Travel Expenses 48,782 39,474 -9,308 -23.58% Unfavourable Other Services 372,931 291,103 -81,829 -28.11% Unfavourable Internal Charges 728,536 714,416 -14,120 -1.98% Unfavourable

Competitive Neutrality Charges 504,640 506,603 1,963 0.39% Favourable

Depreciation and Amortisation Expenses 1,531,379 1,452,589 -78,790 -5.42% Unfavourable

Bank Charges 1,958 1,977 19 0.98% Favourable Other Expenses 2,816 20,204 17,388 86.06% Favourable

Contributions and Donations 591,930 889,288 297,358 33.44% Favourable

Operational Expenses Total 7,392,299 8,143,714 751,415 9.23% Favourable Grand Total 5,555,724 6,335,737 780,013 12.31% Favourable

Fees & Charges : $100,802 : Favourable

Item Explanations / Reasons Implications / Actions $101,838 2691 - Tanks Art Centre 1848 - Tanks Gallery Income

This is still the Pre-payment for Cairns Indigenous Art Fair. This revenue was originally expected to be paid in September.

Again this payment will balance out in the September report.

Operating Contributions and Donations : -$68,450 : Unfavourable

Item Explanations / Reasons Implications / Actions -$62,500 2684 - Festival Cairns 1218 - Sponsorships

Cash sponsorships have not been receipted and have come in less than original budget.

Adjust at review.

Operating Subsidies and Grants : $32,551 : Favourable

Item Explanations / Reasons Implications / Actions $63,980 2754 - Southern Suburbs Support Service 1231 - Operating Grants & Subsidies

Quarterly payment of external grants by Department of Communities were deposited outside budget timing.

No long term budget implications will smooth across budget year.

External Services : $510,827 : Favourable

92


Item Explanations / Reasons Implications / Actions $155,039 2759 - Beach Services & Facilities 2519 - Lifeguard Services

Delay in renewing contract. Will have annual order in place by next month.

$99,554 2675 - ICF Management & Administration 2535 - Security Services

Payment for services is retrospective. Actuals will track one monthe behind budget. No action required.

$84,426 2684 - Festival Cairns 2512 - Entertainers Services

Timing Issues No implications/actions suggested

$77,500 2759 - Beach Services & Facilities 2546 - Stinger Net Operations Services

Finalising contract clauses. Will have annual order in place by next month.

$57,746 2676 - Lagoon Operations & Maintenance 2519 - Lifeguard Services

SLSQ have not issued invoice for services provided YTD.

Following up with SLSQ to identify any issues

Consultancy Services : $86,535 : Favourable

Item Explanations / Reasons Implications / Actions $78,500 2684 - Festival Cairns 2802 - Consultancy Services - Managerial


Other Services : -$81,829 : Unfavourable

Item Explanations / Reasons Implications / Actions -$74,177 2684 - Festival Cairns 3012 - General Services


Internal Charges : -$14,120 : Unfavourable

Item Explanations / Reasons Implications / Actions -$69,034 2755 - Sports & Recreation - Administration 3800 - Internal Charges - Job Charging

Higher than anticipated maintenance works, due to annual maintenance cost of parks.

Over budget this month.

Contributions and Donations : $297,358 : Favourable

Item Explanations / Reasons Implications / Actions $250,000 2755 - Sports & Recreation - Administration 3456 - Contributions and Donations - Other

Relates to Hockey R&P agreement. Only 1st payment of $300K has been paid.

93


Budget vs Actuals Variance by Branch Activity : Aug-10

-50,00

0 0

50,00

0

100,0

00

150,0

00

200,0

00

250,0

00

300,0

00

350,0

00

CACU - Departmental Management & Support

BGSW - Botanic Gardens and Sugarw orld

COMP - Community Partnerships

CSFM - CS&F Management & Administration

CVTO - Civic Theatre

Festival Cairns

ICTF - Inner City Facilities

MPRG - Memorials, Public Art, Cairns Regional Gallery Liaison

MUSD - Museum Development

TANK - Tanks Art Centre

CDFN - Community Development - Far North

COMD - Community Development

LSVO - Leisure Venues

SRCM - SR&CD Management & Administration

SREC - Sport & Recreation

SSSS - Southern Suburbs Support Services

GRFS - Library Grants, Funding & Subsidies

LIBM - Library Management & Administration

NETN - Library Netw ork Northern

NETS - Library Netw ork Southern

SUPS - Library Support Services

2750

-G

M &

Busi

ness

Supp

ort

2800

- C

ultu

ral S

ervi

ces

and

Faci

lities

2850

- Sp

orts

, Rec

reat

ion

and

Com

mun

ity D

evel

opm

ent

2950

- Li

brar

ies

94


DEPARTMENT: COMMUNITY, SPORT AND CULTURAL SERVICES

Mission: To provide accessible and quality cultural, community, library, sport and recreational facilities and services across all communities of the local government area and to provide services that assist in the social and cultural development of those communities.

Officer Responsible: General Manager Community, Sport and Cultural Services

DEPARTMENTAL MANAGEMENT & SUPPORT Current Operating Position:

CMGT Budget Type Sum Of Actuals ($)

Sum Of Budget ($)

Sum Of Variances

($)

Sum of Variances

(%) Status

Operational Revenue 88,080 88,080 0 0.00% Favourable Operational Expenses 194,633 200,772 6,138 3.06% Favourable Grand Total 106,554 112,692 6,138 5.45% Favourable Operational Expenses : $6,138 : Favourable Item Explanations / Reasons Implications / Actions $34,666 2590 - Community & Cultural Services General Manager 3456 - Contributions and Donations - Other

The Festivals and Events budget is being disbursed from Cultural Services and Facilities Memorials and Public Art account rather than the GM & Business support account.

Budget to be transferred at 2nd review.

On Target Operating Initiative Status Relevant

Linkage(s) Due Date Complet

e (enter %)

Yes (enter )

No * (enter X)

1. Contribute to the development and implementation of Council’s Community Plan.

Jun 2011 20%

2. Oversight implementation of Council’s response to the Regional Events Strategy.

Jun 2011 100%

3. Provide an ‘asset owner’ contribution to the Cultural Precinct project detailed design phase.

Jun 2011 15%

4. Oversight implementation of Departmental aspects of the Connecting Project to improve service quality.

Jun 2011 15%

5. Oversight implementation of Departmental response to the 2010 Employee Opinion Survey results

Jun 2011 15%

6. Oversight implementation of leadership development program across the Department.

Jun 2011 10%

7. Oversight implementation of Departmental response to the 2009 Safety Audit results

Jun 2011 10%

8. Contribute to corporate strategic governance initiatives

Jun 2011 30%

* Variance Report for Initiatives not on target: * Prospective Actions for Initiatives not on target:

95


BRANCH: LIBRARIES

Mission: To build and enrich community capacity through professional knowledge and

information management, the provision of access to global information and resources in all formats for the region, in a manner that promotes and supports quality lifestyle and leisure choices, cultural opportunities and lifelong learning

Officer Responsible: Manager Libraries


Sum Of Budget ($)

Sum Of Variance

s ($)

Sum of Variance

s (%)Status

Operational Revenue 55,022 56,040 -1,018 -1.82% Unfavourable Operational Expenses 1,032,089 1,112,855 80,766 7.26% Favourable Grand Total 977,066 1,056,815 79,749 7.55% Favourable Operational Expenses : $80,766 : Favourable Item Explanations / Reasons Implications / Actions $25,773 2701 - Library Network - South 2000 - Salaries and Wages

Variance is directly related to salary savings to date.

Continue to monitor.

-$25,526 2700 - Library Management and Administration 2066 - Employee Costs - Target Savings

Variance is directly related to the non entry of Target Savings actuals.

Consolidate Salary target Savings for the branch at the 2nd review.

$23,721 2702 - Library Support Services 2000 - Salaries and Wages

Variance is directly related to staff vacancy and salary savings to date.

Recruitment process is underway.

$17,818 2705 - Library Network - North 3800 - Internal Charges - Job Charging

This variance is related to timing issue of works only.

No impact on budget.

$13,444 2701 - Library Network - South 3800 - Internal Charges - Job Charging

Variance is due to fluctuation of services required.


-$10,507 2703 - Library Grants/Funding/Subsidies 3570 - Depreciation - Library Books

Variance is directly related depreciation costs.


96


MANAGEMENT AND ADMINISTRATION

On Target Operating Initiative Status Relevant Linkage(s) Due Date Complete (enter %) Yes

(enter ) No *

(enter X)

1. Identify and implement environmentally sustainable work practices such as using recycled paper and installing water smart taps

1.3, 1.7, 6.4, 6.7 Jun 2011 20%

2. Complete internal and external CCTV for Libraries Network to ensure the security of staff and library assets

2.1, 6.3, 6.4, Libraries CCTV – Operational Guidelines, Policy No. 1:04:01 (#919200), Partial carry fwd from 2009/10

Jun 2011 15%

3. Explore opportunities to formalise partnerships and contribution to Cairns progressing as a Learning Community.

Corporate Goal 2 Jun 2011 10%

4. Implement team building and communication training for all library staff as part of a sustainable and regular professional development program.

Corporate Goal 2.5, 6.4 Jun 2011 15%

5. Develop policies and procedures that are sustainable, user friendly and promote inclusiveness such as a membership policy, to replace prescriptive items in Local Law 17

Corporate Goal 6.1, 6.2, 6.3, 6.5, 6.7

Jun 2011 10%

6. Oversight implementation of Branch response to the 2010 Employee Opinion Survey results.

Jun 2011 10%

7. Oversight implementation of leadership development program across the Branch.

Jun 2011 15%

8. Oversight implementation of Branch response to the 2009 Safety Audit results.

Jun 2011 10%


Jun 2011 10%

10. Review and restructure the Libraries Branch to optimise operational efficiency, effectiveness, staff training and customer service excellence within budget constraints and in line with SLQ Standards

Corporate Goal 2.5, 6, SLQ Standards, Self Assessment

Jun 2011 80%

97



(enter ) No *

(enter X)

11. Complete the development of Tactical and Strategic Asset Management Plans

Corporate Goal 1.7, 3.4, 4.4, 4.5, 5.3, 6.3, 6.6, 6.7, Branch Milestone Report #1741793 & Branch Level 2 Report #1570309 (mthly) Carried fwd from 2008/09

Jun 2011 75%

12. Submit a recommendation to Council regarding the potential refurbishment of the Gordonvale library 2010/2011 utilising the salvaged plant and equipment from the old Earlville library

Corporate Plan 1.7, 2.2, 2.5, 3.2, 3.3, 3.4, 4.4, 5.1, 5.2, 5.3, 6.2, 6.3, 6.4, 6.6, 6.7

Jun 2011 50%


Performance Indicators (Ratings: = Satisfactory, ? = Marginal, X = Unsatisfactory)

Performance Rating:

Variance Report Nil.

1. Branch Budget Performance

-400

4080

120160200240280320

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunPerc

enta

ge u

nder

/ove

r bu

dget

Revenue Expen Rev Tol Exp Tol

Result Targets: Expenditure for the Branch in the range of 0% to 2% under budget. Revenue for the Branch no more than 1% under budget.

Prospective Actions

Performance Rating:

Variance Report Nil

4 Branch Safety Performance – Days Lost YTD

0

0.2

0.4

0.6

0.8

1

Day

s

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Days Lost YTD Days Lost YTD Benchmark

Prospective Actions Continue to monitor safety performance

98



Performance Rating:

Variance Report Feedback from August included outstanding praise of YourTutor and Library ELF

5. Customer Feedback Regarding Service

05

101520253035


Comment Compliment OFI Question

Prospective Actions All feedback received a response where practical and a new tracking/action process developed and implemented.

Performance Rating:

Variance Report The Annual Statistical Return and the Annual Outcomes Report submitted on time

6. State Library of Queensland (SLQ) Service Level Agreement (SLA) compliance

Result Measure: SLQ sets standards for the delivery of Public Library Services across the State, some of which are included in the SLA securing the annual book grant to Council. Performance (including book grant acquittal) is assessed and reported to SLQ annually. Result Target: 100% compliance Reporting Frequency: Annually. Performance Assessment: Compliance Report

Requirement Date Submitted to SLQ Compliance

Annual Statistical Return 31/08/2010 Annual Outcomes Report 31/08/2010

Prospective Actions Add new reporting requirements to the data collection process and monitor performance

ACTIVITY: LIBRARIES NETWORK

On Target Operating Initiative Status Relevant Linkage(s)

Due Date Complete (enter %) Yes

(enter ) No *

(enter X)

1. Implement a system to identify and broker community partnerships that promote the development of a learning community and develop a Service Level Agreement template for use with all identified community partners prior to proceeding with partnerships.

Corporate Goal 2.2, 2.5, 2.6, 3.2, 3.3, 6.5, 6.6

Jun 2011 10%

2. Implement quality service program in line with Council’s Connecting program

Corporate Goal 2.5, 6

Jun 2011 15%

3. Review Customer Service Charter. Corporate Goal 2.5, 6

Dec 2011 25%

99




(enter ) No *

(enter X)

4. Develop and implement an integrated training plan system for staff, including competency testing.

Corporate Goal 2.5, 2.6, 6

Jun 2011 15%

5. Develop an interactive touch screen product that show-cases Cairns’ local history.

Corporate Goal 6.1, 6.2, 6.3, 6.5, 6.7

Dec 2011 10%

6. Purchase, install and promote self service technology.

Corporate Goal 6.1, 6.2, 6.3, 6.5, 6.7

Dec 2011 10%

Output Title: Output Description: 1. Nine libraries providing Library services

and facilities across the Region including six Satellite Council Offices and a Museum distribution centre at Mossman and a Library Kiosk at Port Douglas

Babinda: 09.00-17.00 daily 09.00-12.00 Sat Babinda Library closes for lunch daily 12.30- 13.30 City: 10.00-18.00 daily 9.00-15.00 Sat & Sun Earlville: 10.00-17.30 daily 09.00-17.00 Sat Edmonton: 10.00-18.00 daily 09.00-12.00 Sat Edmonton Library closes for lunch daily 12.30- 13.30 Gordonvale: 10.00-18.00 daily 09.00-12.00 Sat Manunda: 10.00-18.00 daily 09.00-12.00 Sat Mossman: 10.00-17.00 Mon- Wed 10.00-18.00 Thurs 10.00-16.30 Fri 9.00-12.00 Sat Port Douglas Kiosk: 1.00-5.00 Tues 9.00-1.00 Thurs, Fri Smithfield: 10.00-18.00 daily 09.00-12.00 Sat Stratford 10.00-18.00 daily 09.00-12.00 Sat Further information can be found on the Libraries Website @ www.cairnslibrary.com.au

2. Borrowing Services Circulation of Library items and ancillary services, including: • Catalogued collections • Online reservations • Top Ten lists • Hot ‘Speed Reads’

• Genealogy resources • Electronic returns • Homebound services • CD select facilities • Self check-out facilities • Recharge stations.

3. Reference Services Best practice in resourcing and responding to customer reference queries

100


Output Title: Output Description: 4. Children’s and Youth Services Free services to maximise children’s long-term use of

libraries: • Exclusive ‘Kids Fishing Hole’ Library Card • Dewey Club Badge and key ring • Children’s library Collections and online catalogue • Children’s e-services: Online, talking books and databases • Dedicated children’s spaces • Children’s story time events • Baby Rhyme Time • Student Outreach Services • Your Tutor online Homework and Study assistance • ‘Kids’ Fishing Hole Club • ‘Kids’ Fishing Hole” interactive Web Site • Children’s mascot “Dewey” • Dewey’s Star Reading Club passports • Competitions and activities • School holiday programs • Children’s Newsletters • Student research education • Children’s activities and promotion at all Council and some

community and school events • Children’s exhibitions • Educational Play Station games and CDROMS

5. Additional Library services Value added front line operational services and facilities generating income to improve customer service:

• Hot Speed Reads • Hot drink machines • Cold drink machines • Book sales • Printing • Photocopying • Laminating • Merchandising • Internet access • Meeting rooms

6. Community learning opportunities Partnerships with community service organisations to create opportunities for community learning

7. Council and community information services

Provision to the public of community information on matters including:

• Public health • Environmental health • Federal & State public information programs

• CRC services • Global issues • Council’s “Street Talk” events • Cairns and Mossman Show promotions • Peace and NAIDOC Weeks, • Library information & Science week • Festivals • Community group information

8. Public space for individual and community activities

Spaces for: • Family history research • Youth activities (including videos, after school space) • Casual Reading • Study • Research • Community & cultural activities • Visual aids • Displays • Meeting rooms • Information Systems

9. Information literacy facilitation services Support to customers in finding information through: • Electronic database searching • Exploring Online Library catalogues

• Training in database searching

101


Output Title: Output Description: 10. Training and employment facilitation

services Programs and facilities for:

• Typing, printing, saving & emailing resumes • Discovering training opportunities

• Learning about qualifications and retraining 11. Asset Management Plans for Libraries Tactical and Strategic Asset Management Plans for the

maintenance, renewal and upgrade of Library facilities. Performance Indicators (Ratings: = Satisfactory, ? = Marginal, X = Unsatisfactory)

Performance Rating:

Variance Report Of the 70412 library members, new members for August totalled 906

1. Membership Totals

020000400006000080000

100000120000140000160000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JuneCairns Region Population Libraries NetworkTarget (7.5%) increase Linear (Target (7.5%) increase)

Prospective Actions Continue to encourage library membership using marketing initiatives.


Performance Rating:

Variance Report 124,742 customers visited Cairns Libraries during August 2010 compared to 119,843 visits during the same period last year.

2. Visitor Totals Number of Visitors to Cairns Libraries

0

5 0,0 00

10 0,0 00

15 0,0 00

20 0,0 00

Jul Aug Sept Oc t Nov Dec Jan Feb Mar Apr May Jun

2009/10 2010/11

Prospective Actions Continue to monitor and assess seasonal trends.

102



Performance Rating:

Variance Report 2,545 customers visited Babinda Library during August compared to 2,885 visits during the same period last year.

2a. Visitor Totals Numbe r of Vis itors to Babinda Library

0

1,000

2,000

3,000

Jul Au g Sept Oc t Nov Dec Jan Feb Mar Apr May Jun

2009/10 2010/11


Performance Rating:

Variance Report 6,423 customers visited Gordonvale Library during August compared to 5,020 visits during the same period last year.

2b. Visitor Totals Num ber of V is itors to G ordonva le Library

01,0002,0003,0004,0005,0006,0007,000

Jul Aug Sept O ct Nov Dec Jan Feb Mar Apr May Jun

2009/10 2010/11


Performance Rating:

Variance Report 3,955 customers visited Edmonton Library during August compared to 3,880 visits during the same period last year.

2c. Visitor Totals Numbe r of V is itors to E dm onton Library

0

1,000

2,000

3,000

4,000

5,000

Jul Aug Sept O ct Nov Dec Jan Feb Mar Apr May Jun

2009/10 2010/11


103



Performance Rating:

Variance Report 27,936 customers visited Earlville Library during August compared to 26,113 visits during the same period last year.

2d. Visitor Totals Num ber of V isitors to E arlville Library

05,00 0

10,00 015,00 020,00 025,00 030,00 035,00 040,00 0


2009/10 2010/11


Performance Rating:

Variance Report 20,671 customers visited Manunda Library during August compared to 18,050 visits during the same period last year.

2e. Visitor Totals Num ber of Visito rs to M anunda Library

0

5,000

10,000

15,000

20,000

25,000

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

200 9/10 2010/1 1


Performance Rating:

Variance Report 30,979 customers visited City Library during August 2010 compared to 34,094 visits during the same period last year.

2f. Visitor Totals Num ber of V is itors to City Library

0

10,00 0

20,00 0

30,00 0

40,00 0

50,00 0

60,00 0


2009/10 2010/11


104



Performance Rating:

Variance Report 7,649 customers visited Stratford Library during August compared to 6,920 visits during the same period last year.

2g. Visitor Totals Num ber of Visitors to Strat ford Libra ry

0

2,00 0

4,00 0

6,00 0

8,00 0

10,00 0


2009/10 2010/11


Performance Rating:

Variance Report 16,028 customers visited Smithfield Library during August compared to 13,583 visits during the same period last year.

2h. Visitor Totals Num ber of Visitors to Sm ithfield Library

0

5,00 0

10,00 0

15,00 0

20,00 0


2009/10 2010/11


Performance Rating:

Variance Report 7,801 customers visited Mossman Library during August compared to 8,987 visits during the same period last year.

2i. Visitor Totals Num ber of Visitors to Mossm an Library

0

5,00 0

10,00 0

15,00 0


2009/10 2010/11


105



Performance Rating:

Variance Report 756 customers visited Port Douglas Kiosk during August compared to 314 visits to the Mobile Library in the same period last year.

2j. Visitor Totals Numbe r of V is itors to P ort Douglas Kiosk

0

200

400

600

800

Jul Aug Sept Oc t Nov Dec Jan Feb Mar Ap r May Jun

Mobile L ibrary Kiosk

Prospective Actions Continue to monitor and asses seasonal trends.

Performance Rating:

Variance Report 98029 loans were recorded for August 2010 compared to 97902 in August 2009 and 90545 in August 2008.

4. Number of items borrowed

Three year Comparison

020000400006000080000

100000120000


2008 2009 2010

Prospective Actions Continue to monitor.

Performance Rating:

Variance Report issues per capita for August were 7.94

5. Number of loans per capita Issues Per Capita

020000400006000080000

100000120000140000160000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June

Cairns Region Population Libraries Network


106



Performance Rating:

Variance Report 6518 transactions occurred at the Earlville, City and Stratford libraries for the month of August.

6. Transactions Using Self Check out Machines

0

1500

3000

4500

6000

7500

9000


Number of Transactions Target 25% Increase

Prospective Actions Marketing the use of three machines has been reintroduced.

Performance Rating:

Variance Report 5049 specific reference queries were submitted during August and customer service standards were applied to satisfy customers’ needs.

7. Number of Reference Queries Satisfied

0

1000

2000

3000

4000

5000

6000

7000



107



Performance Rating:

Variance Report Of the 906 new members for August 222 were in the junior category. The number of junior member stands at 14350.

8. Junior Membership Totals Junior Membership 2010/11

0100002000030000400005000060000700008000090000

100000110000120000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June

Total members Jnr membersJnr Target (10%) increase Linear (Jnr Target (10%) increase)

NB: The accrued junior membership does not reflect the number of new junior members joined each month as existing members in the junior category are continuously switched to adult status on their 18th birthday.


Performance Rating:

Variance Report Revenue is on target.

9. Revenue Generation

Monthly Revenue 2010/11

$0.00$5,000.00

$10,000.00$15,000.00$20,000.00$25,000.00


Coffee Machines FinesGeneral Revenue Hot Speed ReadsPrint/ Copy Venue HireTarget 7.5% increase


108



Performance Rating:


11. Event and Program Attendance

Event/Program Event date Attendees Assessment 12 Regular Storytimes 3,4,5,5,10,11,12,17,18,19

26,26

344

8 Baby Rhyme Times 3,5,12,12,19,19,24,26 117 3 Library Tour of Edmonton Library Hambledon State School

24 75

1 Special Storytime Balaclava After School Care

27 15

Community Bi-lingual Storytimes Mossman Library

5,11,18,25 69

1 Community Bi-lingual Storytime Manunda Library

6 12

1 Community Talk Cyndi O’Meara Food For Life

18 55

11 Outreach School Library Talks at 5 Primary Schools

18,24,24,25,26 1625 11 Seniors Week Workshops

9,10,10,11,11,12,12, 13,13,17,18

51

1 Library Tours of Smithfield Library Holy Cross Primary School

23.24.25 75


Performance Rating:

Variance Report 70 database training sessions were delivered in August

13. Number of Customer Database Training Sessions

020406080

100


Database Training Sessions

Prospective Actions Continue to monitor and seek ways to increase training opportunities within budget.

Significant Libraries Network activities August 2011: • Cairns Flying Fox Expo was held on the front lawn of the City Library. The Expo followed on from the

Flying Fox Summit which was held at the Novotel Cairns Oasis Resort. Organised by CRC in conjunction with the Wet Tropics Management Authority, the Expo provided the public with the opportunity to obtain professional information and advice on flying foxes. There were stalls, face painting and children’s craft activities. The flying fox interpretive sign was then officially launched at the Expo by Mayor Val Schier. The Library also had a display in the library which featured flying fox facts and books from the library’s collection.

109


• City Library partnered with CRC’s Planning Strategies Branch in hosting a display from the Planning

Institute of Australia. The display was an overview of the 2009 Planning Institute of Australia Planning Excellence Awards. This included awards such as the Rural and Regional Planning Achievement Award, Urban Planning Achievement Award and Social and Community Based Planning Award to name a few. The display was well received by members of the community.

• The Smithfield Librarian visited Grade 3 classes at Trinity Beach State School. Approximately fifty children attended an interactive demonstration of a personal response to a short story. They looked at items that were available to borrow from the library to assist with the children’s own work. Question and answer time followed and the children were given some balloons and stickers to take home.

• Smithfield Library hosted three visits from Prepatory classes at Holy Cross School at Trinity Park. In all, 75 children came through on the library tour where they discussed differences between fiction and non-fiction, various library services and fun databases such as Intrepica. The children asked many interesting questions, read a book with the librarian and received a library gift bag, including information on how to join the library.

• Mossman Library was represented at the Port Douglas Neighbourhood Centre 21st birthday celebrations. Staff responded to enquiries from the community and provided free library fun bags.

• Bestselling author and nutritionist Cyndi O’Meara presented a talk on healthy eating habits at the Cairns City Library. Fifty-five people attended the booked out session and the Library received many very positive feedback forms after the event.

• All libraries celebrated 2010 Book Week with some very creative displays based on this year’s theme, “Across the Story Bridge”.

• Cairns Libraries celebrated Seniors Week 2010 with ten free workshops on ‘Computers for Beginners’ and ‘Finding Your Family with Ancestry.com’ at City, Earlville, Gordonvale, Manunda, Stratford and Smithfield Libraries. The workshops proved to be a great success with fifty-seven people attending. Twenty senior “Friends of Cairns Libraries” and sixty-seven homebound customers were also presented with a gift and card in appreciation.

• Sixty Grade 2 children from Hambledon State Primary School visited Edmonton Library during Book Week for a special library tour which included an online demonstration of the children’s databases Ziptales and Tumblebooks.

• Manunda Library facilitated bi-lingual story time for children with excellent response from seventeen participants.

• Balaclava After School care children visited Earlville Library and were treated with special story time and craft activities.

ACTIVITY: LIBRARIES SUPPORT SERVICES



(enter ) No *

(enter X)

1. Develop a community focused Collection Development Policy that reflects community requirements in all formats as well as contemporary library practice

6.1, 6.2, 6.3, 6.5, 6.7

Jun 2011 20%

2. Undertake collection performance analysis to ensure evidence based purchase of library stock including developing collection profiles; Outsource selection, cataloguing and end processing to create resource efficiencies to allow for development of quality collection management and development of a quality online and community learning environment

6.1, 6.2, 6.3, 6.5, 6.7

Jun 2011 30%

110




(enter ) No *

(enter X)

3. Review and update the Libraries Webpage to include OFIs aligned with global library trends, consultation with the library team and local community feedback including Blogs and Podcasts

Corporate Plan 2.5, 3.3, 5.1, 6.5, 6.6, Carried fwd

from 2008/09, Self Asses

Jun 2011 60%

4. Develop and implement a trial “Movies in the Libraries” program which will include two sessions at suitable library branches

Corporate Plan 2.3, 2.5, 6.2, 6.6

Jun 2011 80%

5. Escalate the implementation of Wireless Technology to key library locations

Corporate Plan 2.5, 3.3, 5.1, 5.2,

5.3, 6.2, 6.6

Jun 2011 80%


Performance Indicators (Ratings: = Satisfactory,? = Marginal, X = Unsatisfactory

Performance Rating:


1. Compliance with Policy and Library of Congress Standards Result Measure: Library material is procured, processed and developed in line with the Collection Development Policy and catalogued so that items can be found easily and swiftly through simple searching. Result Target: 100% compliance. Reporting Frequency: Progress noted monthly. Performance Assessment: Collection Development policy # 116750

Requirement Compliance Date completed Support Services Team Leader to review September 2010 Support Services Team Leader to review December 2010 Support Services Team Leader to review March 2011 Support Services Team Leader to review June 2011


Performance Rating:

Variance Report In the month of August 296 requests were received from 65 other library services. Other libraries included Charles Darwin University, Mackay Regional Libraries, Goldfields Library Corporation and City of Sydney Library. Interlibrary loans were successfully distributed.

2.i Number of Inter Library Loans

Other Library Requests 2010/11

188

201

122147

0

100

200

300

400


Satisfied Unsatisfied

Prospective Actions

111



Performance Rating:

Variance Report Cairns requested 250 items from other libraries and received 200.

2.ii Number of Inter Library Loans

Cairns Libraries Requests 2010/11

305

250

210

200

0

100

200

300

400

500

600

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunRequested Received


Performance Rating:

Variance Report 906 new library members across the region joined the library in August.

3. Number of new Library members

0

500

1,000

1,500

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunNew Memberships Target 7.5% Increase Line 3 Line 4

Prospective Actions August memberships dropped by 33.5% compared to July reflecting a traditional seasonal trend consistent with the previous 2 years. Continue to monitor.

Performance Rating:


4. Customer Access Levels

MONTH DOWNTIME INCIDENTS TIME DOWN (HRS) JULY 0 0 AUGUST 0 0 SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE


112



Performance Rating:

Variance Report Libraries currently deliver homebound services to 158 members.

5. Homebound Membership

50

70

90

110

130

150

170

190

J u l Aug Sep O c t N ov D ec J an F eb Mar Apr M ay J une

Prospective Actions Plan for the future sustainability of homebound services within budget constraints.

Performance Rating:


6. Compliance with Council’s approved Fees and Charges • Result Measure : Compliance with Council's approved Fees and Charges • Result Target: 100% compliance • Reporting Frequency: Monthly • Performance Assessment: Council’s adopted fees and charges

Prospective Actions Continue to monitor performance.

Performance Rating:

Variance Report The annual booksale was completed on time and funds raised totalled $22,475

7. Library Booksale Revenue • Result Measure: Library Booksale Revenue • Result Target: Monitor • Reporting Frequency: Annually • Performance Assessment: Event completion

Prospective Actions A debrief will be held with the booksale team to identify OFI’s for the next sale

113


SIGNIFICANT SUPPORT SERVICES ACTIVITIES AUGUST 2010: • Cairns Libraries Annual Booksale was held at the Fred Moule Pavilion on the 13, 14 and 15 August. Thousands of

titles were available for sale and once again the event was well attended. A total of $22,475 was raised.

• The Children’s Librarian and Dewey the Library Mascot visited St Francis Xavier’s College, Yorkey’s Knob State Primary, Freshwater State Primary, and Hambledon State Primary during Book Week to promote library membership services and resources. The talks were delivered to children in grades Prep to year seven.

• In celebration of Seniors Week, Cairns Libraries recognised twenty volunteers from the Friends of Cairns Libraries involved in library services and events including Homebound delivers, Storytimes, and annual Booksale, providing them with a special engraved Cairns Libraries USB stick, chocolates and card as a token of appreciation. Sixty-seven homebound seniors were also recognised and a small gift and card along with their August deliveries.

• Cairns Libraries continued promote library resources in local publications including new items at the Library for Pakmag’s ‘Little Book Club’ column, library resources for teenagers for the Babinda Taskforce Newsletter, and a book review on the title, 52 Secrets of Psychology, for Mulgrave News.

• Cairns Libraries is partnering with Angus and Robertson to bring bestselling children’s author Andy Griffiths to the Earlville Library on September 9. Griffiths’ visit is fully funded by the bookshop with Libraries hosting.

• Planning begins for the September school holiday events.

ACTIVITY: CAIRNS SISTER CITY COLLECTION



(enter ) No *

(enter X)

1. Create innovative displays and make recommendations regarding the management of Sister City Collections to Council in line with sister City Policy

Corporate Plan 2.5, 6

Jun 2011 10%



Performance Rating:

Variance Report Positive feedback was received for the month of August.

1. Customer feedback and system reports regarding service

City Library Touch Screen Hits MONTH RIGA ZHANJIANG OYAMA SIDNEY HIWASA LAE SCOTTSDALE CAIRNS

JULY 9 5 6 10 6 8 8 15 AUGUST 9 5 6 10 6 8 8 15 SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNE

Prospective Actions Continue to update content and improve exposure and touch screen content. The visitor’s book is well used by those visiting the display.

114


BRANCH: SPORT, RECREATION AND COMMUNITY DEVELOPMENT Mission: To promote and enhance the sport and recreational diversity and build capacity in

the communities of the Cairns Regional Council area to the benefit of the local community.

Officer Responsible: Manager Sport, Recreation and Community Development. Operating Budget Assessment: brief

ACTIVITY: MANAGEMENT AND ADMINISTRATION



(enter ) No *

(enter X)

1. Determine, define and document service standards across the Branch

Carry Fwd 2009 -10

Jun 2011 20%

2. Document processes across the Branch

Carry Fwd 2009 -10

Jun 2011 95% Ongoing

3. Review signage of all Sport, Recreation and Community Development facilities and implement new signage where identified.

Goal 2 Jun 2011 50%

4. In conjunction with Planning Strategies and Infrastructure Management, review the Desired Standards of Service for Public Parks and Land for Community Facilities Infrastructure to ensure standards are appropriate for rural and urban communities.

Parks and Recreation Strategic Plan 2010-2015 (3.1.1 a)

Jun 2011 10%

5. Determine responsibility and implement the Plan for Trunk Infrastructure (PFTI) for Public Parks and Land for Community Facilities.

Parks and Recreation Strategic Plan 2010-2015 (3.1.1 c)

Jun 2011 0% Lack of

resources

6. Oversee implementation of Branch response to the 2010 Employee Opinion Survey results.

Jun 2011 10%

7. Oversee implementation of leadership development program across the Branch.

Jun 2011 10%

8. Oversee implementation of Branch response to the 2009 Safety Audit results.

Jun 2011 10%


Jun 2011 20%


115



Performance Rating:

x Variance Report Campground’s income is more then budgeted. Lifeguard and stinger net expense have not been paid.


-40

-20

0

20

40

60

80


Perc

enta

ge u

nder

/ove

r bu

dget



Prospective Actions Will adjust income for campgrounds. Contracts for lifeguard and stinger nets has been signed so processing of invoices will commence.

Performance Rating: Variance Report - Capital spending is on target.

2. Branch Capital Budget Performance

0%10%20%30%40%50%60%70%80%90%

100%


Actual Spent - Cumulative Actual + Commitment Budget % spend target

Result Targets: 90% of budget spent by year end; 95% of projects completed are delivered within 5% of budget.

Prospective Actions


Sum Of Budget ($)

Sum Of Variances

($)

Sum of Variances

(%) Status

Operational Revenue 674,618 625,407 49,212 7.87% Favourable Operational Expenses 2,247,908 2,779,167 531,258 19.12% Favourable Grand Total 1,573,290 2,153,760 580,470 26.95% Favourable

Operational Revenue : $49,212 : Favourable

Item Explanations / Reasons Implications / Actions $63,980 2754 - Southern Suburbs Support Service 1231 - Operating Grants & Subsidies

Quarterly payment of external grants by Department of Communities were deposited outside budget timing.

No long term budget implications will smooth across budget year.

-$44,446 2759 - Beach Services & Facilities 1369 - Reimbursement - Other

Relates to delay in renewing contract. This will even out when contract is in place and payments have been made.

$42,941 2772 - Palm Cove Caravan Park 1823 - Camping Fees

High seasonal visitation and improvements in operational aspects of the facility, new caretaker has spiked income.

Some smoothing will occur in later months when seasonal visitation declines however the facility is performing very well.

-$15,000 2753 - Community Development North 1392 - Prior Year-Unexpended Grant Revenue

This variance comprises the unexpended funds relating to a grant from Queensland Health and is not required to be expended until December 2010.

The funds will be expended during September/October 2010 as the project moves towards completion.

116


$13,675 2774 - Northern Caravan Parks/Camping Grounds 1823 - Camping Fees

High seasonal visitation has spiked income at this facility.

Will be adjusted throughout the year.

$12,671 2770 - Bramston Beach Caravan Park 1823 - Camping Fees

Facility performing well due to high seasonal visitation.

Will monitor for future adjustments in budget.

-$10,553 2756 - Other Sports Facilities 1271 - Rental & Leases - Use of Parks

Overdue rental fees by sports clubs. Budget will be under this month.

Operational Expenses : $531,258 : Favourable

Item Explanations / Reasons Implications / Actions $250,000 2755 - Sports & Recreation - Administration 3456 - Contributions and Donations - Other

Relates to Hockey R&P agreement. Only 1st payment of $300K has been paid.

$155,039 2759 - Beach Services & Facilities 2519 - Lifeguard Services

Delay in renewing contract. Will have annual order in place by next month.

$77,500 2759 - Beach Services & Facilities 2546 - Stinger Net Operations Services

Finalising contract clauses. Will have annual order in place by next month.

-$69,034 2755 - Sports & Recreation - Administration 3800 - Internal Charges - Job Charging

Higher than anticipated maintenance works, due to annual maintenance cost of parks.

Over budget this month.

$31,284 2765 - Woree Pool 2000 - Salaries and Wages

Late pool payments have not been recognised in the budget.

Will be adjusted in later reports.

$30,000 2769 - Barlow Park Ops & Maintenance 3456 - Contributions and Donations - Other

Oceania games payment yet to be made. Payment made in September.

-$22,5862756 - Other Sports Facilities3510 - Depreciation - Other Structures

Finance will adjust depreciation cost. Finance is responsible for adjusting.

$18,519 2769 - Barlow Park Ops & Maintenance 3511 - Depreciation - Buildings

lower than budgeted depreciation expenses arising from asset register review

Adjust at budget review.

$16,262 2761 - Edmonton Pool 2000 - Salaries and Wages


Will be adjusted in later budgets.

$14,666 2753 - Community Development North 2505 - Community Consultation Services

These funds are for consultation activities north of the Daintree River which haven't as yet occurred.

Consultation will occur after dry season projects and events are finalised.

$14,530 2762 - Gordonvale Pool 2000 - Salaries and Wages


Will be adjusted in later reports.

-$14,440 2752 - Community Development 2000 - Salaries and Wages

Workload requirements have meant that additional human resources were required to meet customer service demands.

No long term budget implications as total branch expenditure is still under budget allowance.

-$12,977 2756 - Other Sports Facilities 2320 - Other Equipment and Supplies

Supply of plywood for under seating for Davis Cup

Cost to be recoup by Event organisers

-$12,960 2751 - Sport, Recreation & Community Development - Management 2066 - Employee Costs - Target Savings

This figure is balanced out with salary and wage underspend.

Savings target unrealistic with current staffing levels and workload.

$11,212 2751 - Sport, Recreation & Community Development - Management 2000 - Salaries and Wages

Current vacancies exist. Investigating possible branch restructure to ascertain staffing positions/levels.

-$10,906 2764 - Tobruk Pool 2342 - Gas Supplies

July payment processed in august and extra weeks during the month has created a variance of $10K.

YTD should be rectified in future reports.

$10,800 2751 - Sport, Recreation & Community Development - Management 2804 - Consultancy Services - Planning and Development

Awaiting final payment for Project Matters project.

Will balance out.

$10,757 2775 - Community Facilities including Pensioner Housing 3800 - Internal Charges - Job Charging

Timing of internal charges processing and budget allocations has meant a lesser amount charged as budgeted.

No long term implications for the budget as charging out against budget will smooth across the financial year yet remain under budget allocated.

117


ACTIVITY: COMMUNITY DEVELOPMENT



(enter ) No *

(enter X)

1. Finalise the “Walk With Me” Project to improve community relations in Mooroobool

Carry Fwd 2009 -10 2.1 & 2.6

Nov 2010 95%

2. Develop a Community Development Strategic Plan for the period of 2010 to 2015

Carry Fwd 2009 -10, Goal 2, 6.1, 6.2 & 6.5

Dec 2010 60%

3. Implement the West Cairns Strategy through multi-agency collaboration to enhance community capacity and safety

Carry Fwd 2009 -10, 2.1 & 2.6

Jun 2011 30%

4. Review asset management of Black Spot Towers

Carry Fwd 2009 - 10

Dec 2010 45%

5. Develop and implement Regional Positive Ageing Strategy

Carry Fwd 2009 -10, 2.1 & 2.6

Jun 2011 60%

6. Facilitation of the Community Service Workers’ Breakfast on a biannual basis

Carry Fwd 2009 -10, 2.1

Jun 2011 80%

7. Community Halls Management Committee engagement and capacity building strategy

2.1, 6.5, 6.6 & 6.7

Jun 2011 35%

8. Disability Awareness Community Education “Inclusion: See The Real Me”

2.6 Jun 2011 20%

9. Develop AMDP Strategic Plan for Community Development Central facilities (new)

Goal 4 Dec 2010 10%


Performance Indicators (Ratings: = Satisfactory, ? = Marginal, X = Unsatisfactory

Performance Rating:

Variance Report

1. Events Schedule Completion Rate

Event Event Date Completed

NAIDOC Week July 10 * Seniors Week (State) August 10 * Disability Week September 10 Peace Week September 10 National Safety Week October 10 Crime Prevention Month October 10 International Day of Disability December 10 International Women’s Day March 11 Youth Week April 11 Domestic and Family Violence Prevention Month (D&FVPM)

May 11

World Elder Abuse Awareness Day June 11

Prospective Actions

118


Sport, Recreation and Community Development Grants

Grant Title Funding Body Due Date Date Submitted

Accepted Y/N

Carrot on a stick – eat well be active DOC, S&R 07/07/10 07/07/10 Y Space Strategy DOC, S&R 27/08/10 26/07/2010 Y Seniors Week – Celebrating in Unity DOC, CC& SQ FNQ 31/08/2010 31/08/2010 Y HACC – Home Maintenance, 6 month DOC - Disabilities 31/08/2010 31/08/2010 Y HACC – Home Maintenance, 12 month DOC - Disabilities 31/09/2010 Cairns West Safety Patrol DOC - CP 31/09/2010 LAMP MAQ 31/12/2010 Family Support Worker 470026 DOC, CC& SQ FNQ 31/12/2010 Sth Cairns Specialist Counsellor 472008 DOC, CC& SQ FNQ 31/12/2010 Edmonton Community Centre 580241 DOC, CC& SQ FNQ 31/12/2010 Community Planning & Support Officer 580207

DOC, CC& SQ FNQ 31/12/2010

RAI – Referral for Active Intervention 472063 DOC, CC& SQ FNQ 31/12/2010

Key: DEEWR – Department of Education, Employment & Work Relations DOH – Department of Housing – Community

Renewal DOC –CC&SQ Department of Communities – Community Capacity & Service quality FNQ

DOC-DSQ – Disability Services Queensland

DOC - MAQ – Department of Communities -Multicultural Affairs Queensland

QH – Queensland Health

DOC -SR – Department of Communities - Sport & Recreation Minister of Police – Corrective Services and Sport

DEEDI - Department of Employment, Economic Development and Innovation

DOC-CP – Community Participation


Performance Rating:

Variance Report

2. Grants and In Kind Applications Funded

$0

$10,000

$20,000

$30,000

$40,000

CommunityDevelopment Grant

Sustainability Grant In-kind

Funded Unfunded

Prospective Actions In Kind total approved expenditure for the month of August $4,237.00.

119


ACTIVITY: COMMUNITY DEVELOPMENT – DOUGLAS



(enter ) No *

(enter X) 1. Enhance delivery of Daintree

Shuttle bus service 3.2,6.5, 6.6 Jan 2011 15%

2. Develop Daintree Action Plan 3.1, 3.2, 6.5, 6.6 Dec 2010 0% X 3. Implement Safety in Mossman

Action Plan 2.1, 6.5, 6.6 Jun 2011 0%

4. Develop AMDP Strategic Plan for Community Development Douglas facilities

Goal 4 Dec 2010 15%

5. Develop the Reconciliation Action Plan

Carry Fwd 2009-10, 2.6

Dec 2010 10%

* Variance Report for Initiatives not on target: 2. Develop Daintree Action Plan * Prospective Actions for Initiatives not on target: 2. The Daintree Action Plan is being reassessed and evaluated in light of the Community Plan and the Community Development Douglas Strategic Plan and will be reviewed as part of the first Operational Plan Review.


Performance Rating: Variance Report

1. Events Schedule Completion Rate

Event Event Date Completed NAIDOC Week – Flag Raising Ceremony July 10 Annual Seniors Week August 10 Health & Well Being Expo August 10 Peace Week September 10 Children’s Week October 10 White Ribbon Day November 10 Annual Christmas Appeal (Far North) December 10 International Day of People with a Disability December 10 International Women’s Day March 11 Youth Week April 11 Sorry Day May 11

Prospective Actions

2. Community Development Douglas - Recent Activities • The Senior Scoop Reporters workshop was held on 30th July, where selected seniors learnt first hand from the

editor of the Port Douglas Mossman Gazette about how to write a story for a newspaper. Stories will be featured in a four page spread on 19 August, prior to presentations at the traditional ‘seniors lunch’

• Council’s NAIDOC flag raising was held on 19 July, Movie night was held on 22 July followed by Family Fun Day in George Davis park on 23 July.

• The Indigenous Special Projects Officer commenced on 11 August. Developing the Reconciliation Action Plan will be his primary focus in the immediate future as well as working with the Indigenous Advisory Committee.

• Senior Scoop Reporters were presented with their certificates at the Seniors Day Luncheon on 19th August. • The Port Douglas Family Fun Day was held on 21 August with the Community Development Douglas Team in

attendance for Community Engagement activities. • The Health and Well Being Expo was held at the Port Douglas Community Hall on 31 August with 50 stalls and

400 people attending. Community engagement activities were again undertaken.

120


3. Current Consultation Processes • Planning with Indigenous groups in the local area is underway for NAIDOC week celebrations for 2011. • Cuppa with Council - Informal consultations continue to be held on the third Tuesday of each month at Diwan

Community Health Centre. The next Cuppa with Council will be held Tuesday 21 September 2010. • Kerrie Hawkes and Brendan Leishman team attended the Community Agency Network (CAN) network

meeting which is held on the third Wednesday of every month. Community Development Douglas will host the 17 November meeting. Augusts’ meeting was held on 18 August.

• The revised timetable for the Daintree Shuttle is still under review. It is proposed the service will operate Monday, Wednesday and Friday from Cooya Beach to Cape Tribulation, this being the most commonly frequented route to date.

• Consultation has commenced for Council’s Community Plan. Consultation is being led by Liz Collyer and activities implemented by the Community Development Team Douglas. Engagement activities have been undertaken at the Mossman Show, the Seniors Lunch, the Port Douglas Neighborhood Centre Family Fun Day and the Health and Wellbeing Expo.

4. Indigenous Special Projects Officer • Brendon commenced on 11 August. • The Reconciliation Action Plan has commenced with compilation of relevant background research and

contacts. • The next meeting of the Indigenous Advisory Committee is 16 September. • Indigenous consultation for the CRC Community Plan is currently being planned in conjunction with Sue

Lockwood. • The Mossman Gorge Gateway Project will be a significant special project with major Indigenous input and

liaison with CRC. 5. Current Projects • Women of Douglas – Monthly article in the local paper recognising a Woman of Douglas who has made

outstanding contributions to community – this project culminates in the launch of a ‘Women of Douglas’ booklet on International Women’s Day 2011.

• Daintree Cape Tribulation Action Plan – to avoid duplication with consultation, planning documents and costs, the Daintree Cape Tribulation Action Plan will be included as part of the Community Planning process and the Community Development Douglas section of the Community Development Strategic Plan.

ACTIVITY: COMMUNITY DEVELOPMENT – SOUTH



(enter ) No *

(enter X) 1. Develop the Southern Suburbs

Strategy through multi-agency collaboration to enhance community capacity and safety and to ensure adequate provision for expected future growth.

Goal 2.1,2.6 Jun 2011 45%

2. Conduct a strategic review of Community Development South

Goal 3.3, 6.2, 6.3, 6.7

Jun 2011 5%

3. Review Lease and Management arrangements of Southern Community Centres and Halls and establish new or revised lease and management arrangements as required.

Goal 3.1, 6.2 Jun 2011 45%

4. Document and develop process manuals for all processes relating to operations of Hambledon House Community Centre.

Goal 6.3 Jun 2011 15%

121




(enter ) No *

(enter X) 5. Explore processes to implement

credit card facilities for payment of venue hire facilities at Hambledon House Community Centre.

Goal 6.2 Jun 2011 10%

6. Develop AMDP Strategic Plan for Community Development Southern facilities

Goal 4 Dec 2010 10%

* Variance Report for Initiatives not on target: * Prospective Actions for Initiatives not on target:.


Performance Rating: Variance Report General enquiries have remained steady. Two agencies have made contact regarding permanent use of our facilities to run community support programs.

1. Number of Persons/Groups Accessing Information Services

0

30

60

90

120

150

Jul Sept Nov Jan Mar May

Num

ber o

f Enq

uirie

s

Enquiries Target

Prospective Actions Nil


Performance Rating: Variance Report The high demands on the service remain. Counselling services increased this month with 9 new referrals.

2 (a) Number of Counselling Appointments and Support Services: South Cairns Family Support

0102030405060708090

100


Num

ber o

f Cou

nsel

ling

App

oint

men

ts

Family Support Support Target

Prospective Actions Nil

122


Performance Rating:

Variance Report Appointments have reverted to usual high levels with another four new referrals this month. Practitioner is over capacity.

2 (b) Number of Counselling Appointments and Support Services: South Cairns Specialist

Counselling

0102030405060708090


Num

ber o

f Cou

nsel

ling

App

oint

men

ts

Counselling Counselling Target

Prospective Actions Practitioner is reviewing client files and closing files where necessary. In some instances the Practitioner has had to refer clients elsewhere.

Performance Rating:

Variance Report Parenting Program were not held in August due to on-going refurbishment works at the Centre. Seven Community Education workshops were held at Bentley Park College with approx. 200 students attending the sessions. A number of written evaluations were received, however the College is still collating these before providing to the Practitioner.

3. Community Education and Parenting Programs delivered - Number of evaluations received

0

5

10

15

20


Comment Compliment OFI Question

Prospective Actions Practitioner will obtain evaluation reports ASAP and include in report for September.


Performance Rating:

Variance Report Room bookings remain high despite disruption from refurbishment works on some days. Centre will be closing for 2-3 days in September when floor coverings are due to be replaced.

4. Number of Hours of Venue Hire

0

50

100

150

200

250

300


Hou

rs o

f Ven

ue H

ire

Venue Hire Target

Prospective Actions Nil.

123


ACTIVITY: SPORT AND RECREATION


Linkage(s) Due Date Complete

(enter %) Yes (enter )

No * (enter X)

1. Complete tactical asset management plans for all Sport & Recreation facilities

Self Assessment

Jun 2011 40%

2. Develop AMDP Strategic Asset Management Plan for Sport & Recreation facilities

Self Assessment

Dec 2010 0%

3. Complete the Feasibility Study of the Smithfield Aquatic and Indoor Facility

Parks and Recreation Strategic Plan 2010-2015 (3.1.3 d)

Aug 2010 Complete

4. Undertake a Youth Space Strategy investigating provision of skate parks, BMX parks and informal activity spaces


Mar 2011 0%

3. Develop an inventory of school facilities available for use and actively work with community groups and schools to increase use of school facilities and shared provision, before considering new facilities in response to facility need.

Parks and Recreation Strategic Plan 2010-2015 (3.1.1 d) & 3.2.2 c)

Jun 2011 0%

4. Implement annual or six monthly meeting/summits (north and south) for sport and recreation groups.

Parks and Recreation Strategic Plan 2010-2015 (3.1.2 h)

Jun 2011 0%

5. Establish a reference group of key officers within Council (Planning, Business, Legal, Economic Development) that can be used to assess proposals for the development of elite level training facilities, sports performance centres on an as needs basis and to develop integrated advice to Council when considering requests for support.

Parks and Recreation Strategic Plan 2010-2015 (3.1.3 g)

Jun 2011 0%

6. Develop a new recreation and sport policy for adoption that articulates the new role for Council and the vision articulated in this strategy.

Parks and Recreation Strategic Plan 2010-2015 (3.1.4 b)

Jun 2011 0%

7. Define the “Service” regions and subject to funding employ a Local Sport & Recreation Coordinator to assist in the program delivery in the specified region.

Parks and Recreation Strategic Plan 2010-2015 (3.1.4 d) & e)

Jun 2011 0%

8. Formalise the club assistance program as part of the overall Partnerships Program and further develop the existing club assistance programs to provide in kind

Parks and Recreation Strategic Plan 2010-2015 (3.2.1 e)

Jun 2011 0%

124




(enter ) No *

(enter X) assistance and technical advice to clubs on maintenance as part of the overall partnerships program. (also in Leisure Venues)

9. Establish a Precinct Coordination Group and prepare a Facility Management Plan for: • Mossman Showgrounds Precinct;

and • Manunda Sports Precinct

Parks and Recreation Strategic Plan 2010-2015 (3.1.3 b and 3.2.3 b)

Jun 2011 0%

10. Revise fees and charges for access to facilities or services as outlined in the Parks and Recreation Strategic Plan 2010-2015

Parks and Recreation Strategic Plan 2010-2015 (3.2.3 j)

Jun 2011 0%

11. Expand the current activities supporting the development of sport to include “recreation” non structured sport and define it as a Sport and Recreation Development Program. Formalise and promote this program.


Jun 2011 0%

12. Review the situation of critical sporting infrastructure owned privately (club owned) and how best to ensure the use is protected.

Parks and Recreation Strategic Plan 2010-2015 (3.4.1 e)

Jun 2011 0%

13. Undertake an internal review of the adopted pools and indoor facilities management approach prior to future decisions on management and leasing of these facilities and ensure that regular user groups who deliver community level sport are represented.

Parks and Recreation Strategic Plan 2010-2015 (3.2.5 c) (3.2.2 f)

Jun 2011 0%

14. Establish a Sports Tourism Working Group


Jun 2011 Complete Refer

comment below

15. Support events surrounding the opening of the Regional Tennis Facility

Corporate Plan Goal 2

Dec 2010 50%

* Variance Report for Initiatives not on target: * Prospective Actions for Initiatives not on target:. 14. The sport working group will be incorporated in to the Event Advisory Committee as per TNQ Event Strategy adopted by Council on 11 Aug 2010.

125



Performance Rating: _

Variance Report

1. Community workshop/summit attendances and attendee satisfaction

01020304050607080

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunNum

ber o

f Atte

ndee

s

Workshop 1 - Club Health Check Workshop 2 - Planning for Success

Workshop 3 - Funding

Event Actual Delivery

Date Actual

Attendance Performance Assessment

, ?, X Workshop 1–Club Health Check 2010 TBA Workshop 2–Planning for success

2010 TBA

Workshop 3–Accessing Funding 2010 TBA

Prospective Actions Workshop dates yet to be arranged.

Performance Rating:

Variance Report YPIS Budget $10,000, was expended by 30/7/10. In Kind Budget $40,000, $17,787 spent to date.

2. Number of grant applications funded and unfunded

13

34

0102030405060

Sport and Rec Grant In-Kind Young People in Sport(YPIS)Funded Unfunded Ineligible

Prospective Actions In Kind funding approved for August 2010 $4,355.00.

126




Variance Report

3. E-Newsletter Distribution Numbers and Volume of Website Traffic

0250500750

10001250150017502000

Jul-Sep Oct-Dec Jan-Mar April-June

Num

ber

Newsletters Distributed Website Traffic

Result Targets: Over 500 hits per quarter on the Sport and Recreation related website pages

Prospective Actions

ACTIVITY: LEISURE VENUES - MANAGEMENT


Due Date Complete (enter %)

Yes (enter )

No * (enter X)

1. Develop and Implement an innovative advertising and marketing strategy in partnership with relevant stakeholders for all Leisure Venues in the interests of improving usage particularly in traditional ‘shoulder periods’.

Corporate Plan 2.2 & 2.3

Mar 2011 0%

2. Further develop the existing club assistance program to provide in kind assistance and technical advice to clubs on maintenance as part of the overall partnerships program. (also in Sport & Recreation)

Parks and Recreation Strategic Plan 2010-2015 (3.2.1e)

Jun 2011 0%

3. Develop and Implement a branding and signage strategy for Leisure Venues


Mar 2011 0%

4. Identify, develop, document and implement processes for Leisure Venues functions and activities.

Corporate Plan 6.3, 6.6

Dec 2010 10%

127


5. Review and Benchmark all Fees and ,Charges relevant to Council’s Leisure Venues

Corporate Plan 2.3 Parks and Recreation Strategic Plan 2010-15 (3.2.3j)

Dec 2010 20%

6. Develop and Implement a Quality Assurance Program at all Council’s Leisure Venues incorporating aspects of Customer Service Surveys and User feedback

Corporate Plan 6.5, 6.6, 6.7

Mar 2011 0%

7. Review process with respect to Park and Foreshore Bookings and Approvals including terms and conditions of hire and explore opportunities for web based inquiries and support.

Corporate Plan 6.4 Mar 2011 0%

ACTIVITY: LEISURE VENUES – AQUATIC FACILITIES



(enter ) No *

(enter X)

1. Complete the development of tactical asset management plans for public swimming pools.

Carried forward from 2008/09

Dec 2011 10% X

2. Undertake an internal review of the adopted pools management approach with particular emphasis on patronage and participation impacts and managing performance of Lessees prior to future decisions on management and leasing of these facilities.

Parks and Recreation Strategic Plan 2010-2015 (3.2.5c) (3.2.2 f)

Jun 2011 0%

3. Review and implement a Quality Assurance program incorporating Hazard Inspections, Lease Compliance, Customer Service and Lessee Reporting at all Swimming Pools.

Corporate Plan 2009-2014 (6.5, 6.6, 6.7)

Dec 2011 10%

4. Investigate options for a pool lessee, club and coaches forum aimed at increasing the public perception of pools across the region

Self Assessment

Dec 2010 5%

5. Complete the feasibility study into options for the renewal or upgrade of Sugarworld Waterslides and implement the selected option.

Oct 13 2010

25%


128



Performance Rating: X

Variance Report Formal Audit inspections have been put on hold due to staffing shortages and the CRC facilities maintenance having a strong onsite presence during July and August implementing renewal and improvement works. Additional WH&S issues have been reported during this time and been actioned accordingly

1. Audit Completions Babinda Gordonvale Edmonton Woree Tobruk S/field Mossman Date of

Audit C/N R C/N R C/N R C/N R C/N R C/N R C/N R

Jul 10 N/A N N N N N N Aug 10 N/A N N N N N N Sep 10 Oct 10 Nov 10 Dec 10 Jan 11

Feb 11 Mar 11 Apr 11 May 11 Jun 11 Performance Rating

Key: C = Completed, N = Not Completed, R = Rating ( = Satisfactory,? = Marginal, X = Unsatisfactory)

Prospective Actions Resume scheduled audit inspections during the month of October.


Performance Rating:

Variance Report Notable improvement in the performance of Southern Pools. Minor PH and Chlorine imbalances at Mossman, Smithfield, Edmonton - Rectified Prospective Actions Continue rigorous quality testing and notification to lessees. New testing instruments provided to lessees to calibrate with Council’s equipment – better accountability from lessees.

2. Pool Water Quality Results

Date of Audit Babinda G/vale Edmonton Woree Tobruk S/field Mossman July 10 NA X X X X ? Aug 10 N/A X X X X Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11 Performance Rating

Key: Rating ( = Satisfactory,? = Marginal, X = Unsatisfactory) Results based on fortnightly tests by Cairns Water “?” and “X” ratings explained below: Ppm-= parts per million

129


SUB-ACTIVITY: LEISURE VENUES – BARLOW PARK


(enter ) No *

(enter X)

1. Maximise Turf Team revenue and value to the branch

Corporate Plan 2009-2014 (5.3, 6.2, 6.6)

Jun 2011 20%

2. Establish a Precinct Coordination Group and prepare a facility management plan for Barlow Park

Corporate Plan 2009-2014 (2.3 & 6.6)

Jun 2011 0%

3. Develop and Implement formal user agreements for long term users of Barlow Park


Jun 2011 0%

4. Investigate a commercial strategy and naming rights opportunities for Barlow Park.

Corporate Plan 5.3, 6.2, 6.6

Jun 2011 0%

5. Complete the development of tactical asset management plans for Barlow Park.


Dec 2010 20%

6. Research opportunities for hosting an expanded range of activities at Barlow Park particularly during the summer months


Dec 2010 10%

7. Review planned capital expenditure for Barlow Park with respect to prioritising work required for safety and operating efficiency.

Parks and Recreation Strategy 3.1.3. j) and j) i.

Jun 2011 15%

8. Scope opportunities for improved field lighting at Barlow Park to enable higher level games to be hosted at the facility including television broadcasts and international events.


Dec 2010 5%

9. Develop and Implement an innovative advertising and marketing strategy in partnership with relevant stakeholders for Barlow Park

Corporate Plan 2.2 & 2.3, 6.6

Jun 2011 0%

10. Develop AMDP Strategic Plan for Leisure Venue facilities


Dec 2010 0% X


130



Performance Rating:

Variance Report Statistics not available until 7th of each month. August stats will be included in next report.

1. Barlow Park - Days of Use per Month

-416

1116212631

Jul

AugSep Oct

Nov Dec Jan

FebMar Apr

May Jun

Perc

enta

ge

2008/2009 2009/2010 2010/2011

Result Targets: Achieve usage on greater than 85% of days in the year

Prospective Actions



Variance Report

2. Barlow Park – Number of Events per Month

0

5

10

15

20


2008/2009 2009/2010 2010/2011

Result Targets: Increasing number relative to previous year

Prospective Actions


Variance Report

3. User satisfaction levels

0

20

40

60

80

100

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunSatisfaction Level % Target

Result Targets: 85% or higher satisfaction rating

Prospective Actions

131


SUB-ACTIVITY: LEISURE VENUES – CARAVAN PARKS, CAMPING GROUNDS AND OTHER LEISURE ACTIVITIES



(enter ) No *

(enter X)

1. Formalise Management Agreements for Bramston Beach, Wonga Beach, Fitzroy Island, Palm Cove Caravan Parks and Campgrounds.

Corporate Plan 2009-2014 (6.4, 6.6 & 6.7)

Dec 010 80%

2. Complete the development of tactical asset management plans.


Dec 2010 10% X

3. Finalise Management and Upgrades to Palm Cove Caravan Park.


Jun 2010 30%

4. Undertake a review of the management of Council’s Caravan Parks and Campgrounds to ensure lease agreements contribute to providing low cost holiday options for residents and ensuring these opportunities are retained at an affordable level.

Parks and Recreation Strategy 3.4.2.e) and e)i.

Jun 2011 5%

5. Explore opportunities to increase capacity and yield through investment in development of Council managed Caravan Parks and Campgrounds.

Corporate Plan 2009-2014 (2.6)

Jun 2011 10%

6. Develop appropriate operational plans for Council managed Caravan Parks and Campgrounds to improve operational efficiency, succession planning and process.

Corporate Plan 2009-2014 (6.4, 6.6 & 6.7)

Dec 2010 15%


BRANCH: CULTURAL SERVICES AND FACILITIES Mission: To nurture and celebrate the creative richness of our diverse community. Officer Responsible: Manager Cultural Services and Facilities

Budget:


Sum Of Budget ($)

Sum Of Variances

($)

Sum of Variances

(%) Status

Operational Revenue 1,018,855 1,038,450 -19,596 -1.89% Unfavourable Operational Expenses 3,917,669 4,050,921 133,252 3.29% Favourable Grand Total 2,898,814 3,012,470 113,656 3.77% Favourable

Operational Revenue : -$19,596 : Unfavourable

Item Explanations / Reasons Implications / Actions $101,838 2691 - Tanks Art Centre 1848 - Tanks Gallery Income

This is still the Pre-payment for Cairns Indigenous Art Fair. This revenue was originally expected to be paid in September.

Again this payment will balance out in the September report.

132


-$62,500 2684 - Festival Cairns 1218 - Sponsorships

Cash sponsorships have not been receipted and have come in less than original budget.

Adjust at review.

-$41,436 2691 - Tanks Art Centre 1829 - Venue Hire Community Facilities

This was for venue hire income from Arts Queensland for Cairns Indigenous Art Fair, CRC decided to waive hire fee at the July Council meeting.

Budget will balance in the September report, we we allow for earlier payment for the 2011 budget.

$30,173 2691 - Tanks Art Centre 1353 - Bar Sales

Tanks had a month of major sell out headline events including a new music festival in the Cairns botanical gardens and the first week of Festival Cairns. Which saw a very successful and profitable month of bar takings.

Budget will note increased income for the 2011 August budget

-$22,136 2658 - Civic Theatre-Hire Activities 1845 - Service Income/Sundry Fees & Charges

Two Aug hired shows are yet to be reconciled Nil

-$16,754 2685 - Community Partnerships 1231 - Operating Grants & Subsidies

RADF funds have not yet been expended RADF funds will be spent when RADF process is completed

$15,128 2691 - Tanks Art Centre 1397 - Sales - Community Development

Tanks had a month of major sell out headline events including a new music festival in the Cairns botanical gardens and the first week of Festival Cairns. Which saw a very successful and profitable month of ticket sales

Budget will note increase ticket sales in the month of August 2011.

-$15,000 2691 - Tanks Art Centre 1231 - Operating Grants & Subsidies

No funding was received for this period.. will amend this line on budget review.

$14,414 2658 - Civic Theatre-Hire Activities 1369 - Reimbursement - Other

Hirers had requesting marketing to advertise on their behalf for show which costs are recouped.

Nil

-$13,922 2691 - Tanks Art Centre 1845 - Service Income/Sundry Fees & Charges

Fees coming in for for the delivery of CIAF have not been sent to the correct budget lines.

will amend this procedure with the new incoming budget officer

$13,260 2675 - ICF Management & Administration 1829 - Venue Hire Community Facilities

Major commercial hire Fogarty Park. Budget will smooth over year.No action required

-$11,698 2674 - CBD Streetscape Facility 1917 - Internal Revenue - Rehire of Long Term/Dedicated Veh & Plant

Unknown at this stage. Reviewing job charging processes to identify any issues.

$10,0792656 - Civic Theatre-Ticket Link1305 - Commission - Credit Card

Hirer than anticipated credit card commission for July and August 2010

Nil

Operational Expenses : $133,252 : Favourable

Item Explanations / Reasons Implications / Actions $99,554 2675 - ICF Management & Administration 2535 - Security Services

Payment for services is retrospective. Actuals will track one months behind budget. No action required.

$84,426 2684 - Festival Cairns 2512 - Entertainers Services

Invoices will be drawn over the next 2 weeks once Festival has finished .

No implications/actions suggested

$78,500 2684 - Festival Cairns 2802 - Consultancy Services - Managerial

No reason given No implications/actions suggested

133


-$74,177 2684 - Festival Cairns 3012 - General Services

No reason given No implications/actions suggested

$57,746 2676 - Lagoon Operations & Maintenance 2519 - Lifeguard Services

SLSQ have not issued invoice for services provided YTD.

Following up with SLSQ to identify any issues

-$40,254 2600 - Cultural Services & Facilities - Management 2066 - Employee Costs - Target Savings

variance is due to targeted salary savings which will be adjusted at review.


-$33,928 2660 - City Place Operations & Maintenance 3800 - Internal Charges - Job Charging

Works initiated last financial year not completed or charged until this financial year.

Budget will smooth over year, no action required.

-$30,723 2650 - Civic Theatre-Administration 2000 - Salaries and Wages

Ticketlink and Marketing are being costed to Admin

Consultation with HR has been made to correct this and journal previous pays

$23,257 2675 - ICF Management & Administration 2000 - Salaries and Wages

Posting of Salaries across ICF functions does not link to HCC as required.

Journal adjustment undertaken on monthly basis until second review.

-$22,253 2667 - Promenade Maintenance & Cleaning 3510 - Depreciation - Other Structures

Overall $56k discrepancy YTD between Budgeted depreciation and actual depreciation across ICF functions.

This issue has been recurrent in annual budgets for the last few years. Finance needs to adjust budget to reflect actuals at second review.

-$21,161 2691 - Tanks Art Centre 2386 - Maintenance Hardware-Building Trades Services

Reassembled pre stored gallery walls for the Cairns Indigenous Arts Fair, including cleaning and maintenance.

Amend budget predictions for the 2011 budget to accommodate spending in this area.

$19,154 2655 - Civic Theatre-Marketing & Promotion 2000 - Salaries and Wages

Marketing wages are being costed to Admin Consultation with HR has been made to correct this and journal previous pays

-$18,387 2691 - Tanks Art Centre 2317 - Miscellaneous Supplies

CIAF opening night launch party budget and event was unexpectedly handed over to the Tanks Arts Centre to deliver, this was not predicted nor negotiated in our original contract for the delivery of CIAF

Amend 2011 budget predictions to reflect sending in this area.

-$18,105 2695 - Botanic Gardens 3800 - Internal Charges - Job Charging

Charges for works completed in 09/10 totalling $ 19,000 have only now been accepted

It is expected that there will be some increase in internal charges as works need to be completed before wet season

$18,076 2656 - Civic Theatre-Ticket Link 2000 - Salaries and Wages

Ticketlink wages are being costed to Admin Consultation with HR has been made to correct this and journal previous pays

$17,774 2676 - Lagoon Operations & Maintenance 3800 - Internal Charges - Job Charging

Works programmed for later in year. Budget will smooth, no action required.

-$17,637 2684 - Festival Cairns 3003 - Advertising - Television

Timing Issues


-$17,553 2684 - Festival Cairns 3024 - Printing, Photocopying and Publishing


-$16,796 2674 - CBD Streetscape Facility 3800 - Internal Charges - Job Charging

Works initiated last financial year now being charged out .


134


-$16,417 2684 - Festival Cairns 2771 - Travelling Exp - Air Fares


-$16,061 2674 - CBD Streetscape Facility 2322 - Plumbing Supplies

Budget identified in 2304 (R&M Material-General), but has ben expended against correct GL Code for tracking purposes

Journal transfer required.

-$15,587 2691 - Tanks Art Centre 2330 - Theatre Supplies - Liquor

Increased stock orders have been placed because of increased revenue in the area of bar sales

Amend expenditure lines in this area for the 2011 budget.

-$15,500 2691 - Tanks Art Centre 2563 - Construction Contract & Sub-Contract Services

Construction of extra walls for the Cairns indigenous Arts Fair, plus transportation delivery and pick up fees.

Amend budget lines for 2011

-$15,453 2691 - Tanks Art Centre 2001 - Overtime

Increased hours due to programming demands, Cairns Indigenous Arts Fair, Cairns Festival.

Amend expenditure in this area for the 2011 budget.

$15,335 2652 - Civic Theatre-Council Funded Activities 3000 - Advertising - Other

$10k of Aug CFA advertising is yet to be posted

Nil

-$15,202 2675 - ICF Management & Administration 2021 - LSL On-Cost

Costs not correctly applied across Unit budget functions. Overall unit position -$3.8k

Journal adjustment required to corect, budget to be realigned at second review

-$14,902 2677 - Fogarty Park Operations & Maintenance 3510 - Depreciation - Other Structures

Budgeted depreciation does not match actuals. Finance to adjust budget at second review.

-$14,758 2684 - Festival Cairns 2522 - Other Services


-$14,448 2676 - Lagoon Operations & Maintenance 2510 - Employment Agency/Temporary Staff Services

Overall position within ICF unit $2700 over budget.


-$14,391 2670 - Memorials & Public Art 3454 - Financial Assistance - Arts and Culture

Financial assistance grants have been incorectly coded to this function.

Adjust at review.

$13,717 2674 - CBD Streetscape Facility 2304 - R & M Material-General

Costs expended against GL 2322 - Plumbing Supplies

Journal transfer required.

$13,449 2691 - Tanks Art Centre 2510 - Employment Agency/Temporary Staff Services

Decreased use of employment agencies for temporary staff.

Implementing business objectives from general manager for savings in this area.

-$13,285 2676 - Lagoon Operations & Maintenance 2351 - Parkland/Playground Equipment <$5000

Budget identified in GL 2304 (R&M materials General), but expended against correct GL code

Journal Adjustment required from 2304

$13,282 2689 - Sugarworld 3800 - Internal Charges - Job Charging

The budget has been increased to allow for additional labour to maintain staff presence at Sugarwrold when the All abilities playground is completed

Additional labour has not been added. It is excepted that actuals will increase next period due to mulching operations

-$12,230 2691 - Tanks Art Centre 2522 - Other Services

Acoustic testing for permanent liquor licence for the Tanks Arts Centre, plus increased bar and event staffing to deliver performance program, this is reflected in the higher turn over in bar and ticket revenue.

Increased programming needs to be reflected in our budget predictions for 2011.

135


-$11,231 2675 - ICF Management & Administration 2522 - Other Services

Quarterly Mangrove Plucking contract payment and one-off Coral Coast triathlon support.

Budget will smooth over year, no action required

$10,506 2691 - Tanks Art Centre 3800 - Internal Charges - Job Charging

Performing well in this area. continue with current service levels.

$10,273 2669 - Esplanade North Recreation Area 3800 - Internal Charges - Job Charging

Works scheduled for later in year. Budget will smooth, no action required.

$10,027 2685 - Community Partnerships 2000 - Salaries and Wages

One staff member on extended leave. Position not back filled.

Position will be filled in Dec 2010

-$10,012 2695 - Botanic Gardens 2510 - Employment Agency/Temporary Staff Services

A temp employee was required to fill an employee on long term leave without pay. this position has now become vacant

The position will soon be filled with permanent staff. There is an under expenditure in salary and wages to offset over expenditure of Agency/Temp budget 2510

$10,000 2691 - Tanks Art Centre 2512 - Entertainers Services

Savings on negotiated fees for performing Artists

Continue to operate at this level and increase profit margins for CRC.

136


MANAGEMENT AND ADMINISTRATION


Due Date

Complete (enter %) Yes

(enter ) No *

(enter X)

1. Develop a Cultural Tourism Strategy for Cultural Services and Facilities

Cultural Plan Jun 2011 5%

2. Oversight implementation of Council’s response to the Regional Events Strategy.

Cultural Plan 2009-2014

Jun 2011 5%

3. Provide an ‘asset owner’ contribution to the Cultural Precinct project detailed design phase.


Jun 2011 75%



Performance Rating:

Variance Report Revenue and expenditure for the Month of August 2010 with Revenue -1.89% and operational expenditure 3.29%. This is due to festival revenue not being receipted.


-40-20

020406080

100120

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunPerc

enta

ge u

nder

/ove

r bu

dget



Prospective Actions


Performance Rating:

Variance Report Actual spent is 8% for August 2010.

2. Branch Capital Budget Performance

0%10%20%30%40%50%60%70%80%90%

100%


Actual spent Actual + Commitment Budget % spend target

Result Targets: 73% of budget committed by year end; 95% of projects completed are delivered within 5% of budget.

Prospective Actions

137


FESTIVAL CAIRNS


Due Date

Complete (enter %) Yes

(enter ) No *

(enter X)

1. Establish sponsorship, media and external partners

Cultural Plan 2009-2014; Corporate Plan Goal 6

Jun 2011 90%

2. Facilitate Festivals Advisory Committee to ensure input and community guidance.


Jun 2011 40%

3. Develop events and activities for the CBD that enhance urban vitality and use of civic spaces.

Cultural Plan 2009-2014; Corporate Plan Goal 2

Jun 2011 20%

4. Conduct user feedback loops, artist and audience surveys and Festival evaluation efforts each season

Cultural Plan 2009-2014 Corporate Plan Goal 2

Jun 2011 40%

5. Deliver dynamic Festival to budget. Cultural Plan 2009-2014

Oct 2010 90%

* Variance Report for Initiatives not on target: I Prospective Actions for Initiatives not on target:

INNER CITY INFRASTRUCTURE AND SYSTEMS



(enter ) No *

(enter X)

1. Complete a major refurbishment of Spence Street centre-island streetscape from Bunda Street to Esplanade.

CBD Streetscape Masterplan

Jun 2011 10%

2. Develop a range of green initiatives to display best practice environmental management

Self Assessment Jun 2011 10%

3. Develop and initiate a strategy to allow for programmed replacement of significant trees

CBD Streetscape Masterplan; Corporate Plan Goals 2.1

Jun 2011 5%

4. Investigate options for community partnerships linking to Esplanade Healing Gardens

Cairns Esplanade Management Plan, Esplanade Local Law 2004, Corporate Plan 1.1 and 2.2

Jun 2011 5%

5. Conduct a survey to measure the likelihood of Public recommending the Esplanade and Inner City venues to others


Jun 2011 20%


INNER CITY FACILITIES

138





No * (enter X)

1.Undertake review of CitySafe program and develop 5 year strategic plan.

Local Law 3, Public Conveniences, Local Law 7 (Pedestrian Malls), Local Law 20, Caravan Parks and Camping, Local Law 22, Activities on Roads, Local Law 26 Parks and Reserves, Esplanade Local Law 2004, CCTV Operations Policy (No. 1:06:10, #752638); CCTV Surveillance System Policy - Mobile Camera & Hire Agreement - No. 1:04:05 (#666568).

Feb 2011 10%

2. Develop strategic partnerships with health sector and community groups to facilitate active use of public parks and spaces.

Esplanade Management Policy 1:3:15, Corporate Plan 1.2

Jun 2011 10%

3. Expand Cairns Esplanade Fun Free Fitness program in partnership with community organisations to target at-risk groups.


Jun 2011 20%

4. Develop strategic internal and external partnerships to facilitate a range cultural heritage and natural history interpretive walks.


Jun 2011 5%

5. Collaborate with contemporary arts groups and the entertainment sector to provide fresh, innovative product and performances.

Cairns Regional Council Cultural Plan 2009-2014

Jun 2011 10%

6. Investigate options for an online Wiki style community engagement model

Corporate Plan 6.5 Jun 2011 5%

7. Initiate a Playground Design committee comprising key internal stakeholders to oversee renewal programs of key facilities in relation to contemporary advances in playground design principles.

Corporate Plan Goal 2.1, 2.2

Jun 2011 5%

Variance Report for Initiatives not on target: Prospective Actions for Initiatives not on target:

INNER CITY MANAGEMENT

139



Performance Rating:

Variance Report: Good attendance at Esplanade events.

1. Inner City Community Event Attendance Numbers

0

50,000

100,000

150,000

200,000

250,000


Tota

l Atte

ndan

ce N

umbe

rs

2010/11 2009/10

Prospective Actions: Continue with programmed activities


Performance Rating:

? Variance Report: Public perceptionscontinue to declinedespite reduction inincidents.

Public Perceptions Safety at Night in Cairns CBD

405060708090

100

Apr

-09

Oct

-04

Dec

-04

Mar

-05

Sep-

05

Dec

-05

Jun-

06

Sep-

06

Dec

-06

Mar

-07

Jun-

07

Sep-

07

Dec

-07

Mar

-08

Jun-

08

Sep-

08

Dec

-08

Mar

-09

Jun-

09

Sep-

09

Dec

-09

Mar

-10

Jun-

10

Mean Trend

Prospective Actions: CBD CitySafe officerhas been engaged tofocus on Inner Citysafety issues.

140



Performance Rating:

Variance Report: Minor cuts and abrasions only.

4. Number of Injury Incidents at the Cairns Esplanade Lagoon

0

20

40

60

80

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr MayMonth

Num

ber o

f In

cide

nts

2010/11 2009/10 Target

Prospective Actions: Lifeguards offer assistance to community and visitors as required.

Performance Rating:

Variance Report: Total incidents slightly higher than last year.

5. Number of Security Incidents Citysafe program

0.

500.

1,000.

1,500.

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunMonth

Num

ber o

f In

cide

nts

2010/11 2009/10

Prospective Actions: CitySafe program under review.

PORT DOUGLAS MARKETS


Performance Rating:

Variance Report: Stall attendance high.

1. Port Douglas Markets Revenue

0

5000

10000

15000

20000

25000


Tota

l Rev

enue

($)

Revenue ($) Budget

Prospective Actions: Ground improvements planned to increase amenity of markets.

141





No * (enter X)

1. Construct new Mount Whitfield Conservation Park entry

Corporate Plan1.1

Jun 2011 16%

2. Develop interpretive concept for Visitor Centre

Corporate Plan 2.4

Jun 2011 5%

3. Develop partnerships with relevant bodies to progress Flecker Botanic Gardens aims and objectives

Corporate Plan 2.4

Jun 2011 8%

4. Upgrade facilities for access at Centenary Lakes

Corp Plan 8.2

Jun 2011 12%

5. Sensory walk Centenary Lake Corporate Plan 2.2

Jun 2011 5%

6. Generate and support five cross branch projects that engage the community

Corporate Plan 2.2

Jun 2011 16%



Performance Rating:

Variance Report: A new display on Water plants is currently available at the Gardens reception

1. Number of Botanical Information Displays

01234567

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Num

ber o

f Dis

play

s

2009 Displays Developed/ Presented2010 Displays Developed / PresentedTarget

Prospective Actions: Continue to develop displays that reflect the diversity of plant forms displayed at the Botanic Gardens

BOTANIC GARDENS AND SUGARWORLD

142



Performance Rating:

Variance Report: Visitor numbers are close to target levels. This is expected at this time of the year.

2. Visitors to Botanical Gardens

050,000

100,000150,000200,000250,000300,000350,000400,000

JulAug

SeptOct

NovDec

JanFeb

MarApr

MayJun

Num

ber o

f Vis

itors

Visitors Target

Prospective Actions: Continue to promote the Cairns Botanic Gardens as a unique experience to the visitors and locals of the Cairns Region.

Performance Rating:

Variance Report: 275 students have been educated at Cattana wetland and the mangrove boardwalk.

4. Number of Schools & Students attending program

0500

1,0001,500

JulAug

SepOct

NovDec

JanFeb

MarApr

MayJun

Num

ber o

f St

uden

ts

Students Target

Prospective Actions: Promote theopportunities to use theCairns Botanic Gardensas an outdooreducation facility

143


ACTIVITY: TANKS ARTS CENTRE



(enter ) No *

(enter X) 1. Tanks/Botanic Gardens Masterplan

Phase 1 Cultural Plan, Goal 2.2 Corporate Plan

Jun 2011 10%

2. Cultural Tourism Product Development Cultural Plan, Goal 2.2 Corporate Plan

Jun 2011 0 X

3. Visitors Centre Shop Business Plan Cultural Plan, Goal 2.2 Corporate Plan

Feb 2011 0 X

4. Conduct a survey to measure the likelihood of Public recommending Tanks venues to other

Cultural Plan, Goal 2.2 Corporate Plan

Jun 2011 8%

* Variance Report for Initiatives not on target: 2 & 3 Lack of staff resources. * Prospective Actions for Initiatives not on target: 2 & 3 Engage a different branch staff member to undertake these projects under the direction of Tanks Curator.


Performance Rating:

Variance Report High attendance at Ukulele Festival, market day and concerts.

2. Tanks Attendance Numbers

05,000

10,00015,00020,00025,00030,00035,00040,000

Jul

Aug Sep Oct NovDec Ja

nFeb Mar Apr

May Jun

Atte

ndee

s

Total AttendancesTarget

Prospective Actions nil

144


Performance Rating:

Variance Report Equates to an average of two venues being booked each day of the month. Includes exhibitions.

3. Venue Hire (number of days x number of venues)

020406080

100


Venue Utilisation Target

Prospective Actions Adjust targets to include exhibition hire.




No * (enter X)

1. Develop and implement the Arts & Culture Regional Network Group in collaboration with Arts Nexus


Aug 2010 30% X

2. Research and present best practice, sustainable models for arts incubators and share studio arrangements.


Nov 2010 90%

3 Develop and implement the Grass Roots Program


Dec 2010 75%

4. Work in partnership with the Cairns Chamber of Commerce to develop phase 2 of the Beautiful Spaces Project.


Dec 2010 50%

5. Undertake a review of provision of space for current Council owned facilities used for cultural purposes and develop a strategy for equitable provision of services across the region


Jun 2010 Completed

6. Develop models, assist artists and reduce impediments for short and long term studio accommodation for arts practitioners


Jun 2011 Completed

7. Identify an agreed use for Sugar Wharf in line with Port Douglas Waterfront Master plan and develop a feasibility study and business case for its redevelopment.


Jun 2011 10%

8. Develop interesting and innovative cultural tourism product through RADF funding program with preference given to those that offer products that enhance the goals of the cultural plan and comply with funding guidelines.


Jun 2011 50%

9. Manage and implement year 1 of the 3 year A Venue Program


Jun 2011 15%

ACTIVITY: COMMUNITY PARTNERSHIPS

145




(enter ) No *

(enter X) 10. Develop and implement strategy for

informational signage and cultural heritage walks.


Jun 2011 10%


Performance Rating:

Variance Report: .

1. Program Activity Levels

Month Project/Event Total Audience

Total Participants

Project Partner orgs

Target Success

Rating

July Art Start Nil 9 1 High July A Venue Amity Affliction

workshop Nil 12 4 High

The Artstart program has been well received. It is currently being reviewed with the view of expanding its content and establishing a partnership arrangement with Playgroup Qld. The first A Venue initiative was conducted in conjunction with the Tanks music event 9 Amity Affliction)

Prospective Actions: Both ArtStart and A Venue programs will continue to be conducted to meet the needs of the community. Programs in Gordonvale are highly successful and are attracting community support.

Performance Rating:

Variance Report

3. Community Partnerships Grant Disbursements Result Measure: Disbursement of grant along with funding guidelines and in line with cultural plan priorities. Result Target: 100% of grant allocated in financial year. Reporting Frequency: Quarterly. Performance Assessment:

Requirement Funded Unfunded Budget Performance Rating

Round 1 Nil Nil $40.000

Prospective Actions The CommunityPartnerships grantround will open inOctober 2010 and closein November 2010.

* Variance Report for Initiatives not on target: 1. Currently in discussions with Arts Nexus * Prospective Actions for Initiatives not on target: Nil.

146


CIVIC THEATRE



(enter ) No *

(enter X) 1. Upgrade ticketing software to

enable a sustainable and improved online service in response to customer feedback

Objective 6 and 6.2

June 2011 15%

2. Generate and support five cross branch projects that engage the community

Objective 6.2, Cultural Plan, Goal 2.4 Corporate Plan

Jun 2011 20%

3. Conduct a survey to measure the likelihood of Public recommending the Civic Theatre to others.

Cultural Plan, Goal 2.2 Corporate Plan

Jun 2011 80%

* Variance Report for Initiatives not on target: . * Prospective Actions for Initiatives not on target:


Performance Rating:

Variance Report: Currently tracking 7% above Target

1. Civic Theatre Attendance Numbers

0

20,000

40,000

60,000

80,000

Jul

Aug Sep OctNov Dec Ja

nFeb Mar Apr

May Jun

Atte

ndee

s

10/11 Attendances Target (75,587))08/09 Attendances 09/10 Attendances

Prospective Actions: Nil

Performance Rating:

Variance Report: Currently tracking 27% above Target

2. Tickets Issued by Ticket Link for all Events

0

30,000

60,000

90,000

120,000

Jul

Aug Sep OctNov Dec Ja

nFeb Mar Apr

May Jun

Tickets Issued Target (108,056)08/09 Tickets Issued 09/10 Tickets Issued

Prospective Actions: Nil

147




(enter ) No *

(enter X) 1. Develop internal Heritage grant policies

for new grant stream Cultural Plan Oct 2010 20%

2. Create a Heritage Advisory Group to review and develop internal process for management of Heritage items


Jun 2011 5%

3. Create and promote Collections of Historical Significance directory


Jun 2011 15%

4. Finalise Grafton Street Heritage Walk Carried fwd 2008/09

Jun 2011 50%

* Variance Report for Initiatives not on target: Nil. * Prospective Actions for Initiatives not on target: Nil.


Performance Rating:

Variance Report: 92 responses for this month.

3. Response to Museum Enquiries

0100200300400500600

JulAug

SeptOct

NovDec

JanFeb

MarApr

MayJunN

umbe

r of

Res

pons

es

Actual Responses Made Target Number of Responses

Results 2009/2010

Prospective Actions:

CULTURAL ASSETS & GRANT MANAGEMENT

Documents

COMMUNITY, SPORT AND CULTURAL SERVICES REPORT · Grand Total 5,555,724 6,335,737 780,013 12.31% Favourable Fees & Charges : $100,802 : Favourable Item Explanations / Reasons Implications