Upload
hoangdien
View
217
Download
0
Embed Size (px)
Citation preview
Mantra on Northbourne, Canberra: 30th July – 3rd August
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Dare to Kn ow
COMMUNITY & STAKEHOLDER ENGAGEMENT
FOR GOVERNMENT 2017
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
CONFERENCE OVERVIEW
Community & Stakeholder Engagement for Government 2017 will give you the practical skills to ensure genuine engagement with the community.You will learn how to engage non-expert stakeholders, use sampling data drive efficiency and ensure your community is appropriately represented. Hear proactive case studies from engagement leaders in Federal, State and Local Government so that you can implement effective engagement strategies quickly. No other event brings the community and stakeholder engagement industry together to discuss practical solutions and approaches to universal Government problems.
Community & Stakeholder Engagement for Government 2017
CONFIRMED SPEAKERS: Emma Perkins, Director, Media and Engagement, Australian Public Service
Commission Julianne Cowley, Assistant Secretary, Health Policy Branch, Department of
Foreign Affairs and Trade Katherine Fraser, Director, Media, Department of Defence Alisa Smith, Assistant Director Entry-Level Engagement and Strategic
Recruitment, Department of Defence Damian Carmichael, Open Government National Action Plan, The Department
of Industry, Innovation and Science Ben Creagh, Executive Manager - Communications, CSIRO Kylie Cochrane, Global Lead Communication and Stakeholder Engagement,
Aurecon Jose Robertson, Director of Audiovisual & Online Engagement, Department of
Education and Training Suzanna Beljanski, Digital Media Manager,Department of Education and Training
Andrew Grocott, Community and Stakeholder Engagement Practitioner, NSWDepartment of Planning and Environment
Sandy Sukmana, Community Liaison Team, Australian Federal Police Jason Downs, Leader for Engagement, SA Department of State Development Iain Walker, Executive Director, New Democracy Foundation Katherine Szuminska, Civil Society Representative, Australian Open
Government Partnership Interim Working Group Martin Bass, Engagement Consultant, Local Government NSW Megan Lancaster, Director, Community Engagement, Multicultural NSW Holly Love, Unit Head, Stakeholder Engagement, NSW Environmental
Protection Authority Richard Davies, Senior Team Leader Community Engagement, Office of
Environment and Heritage
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Community & Stakeholder Engagement for Government 2017
KEY BENEFITS OF ATTENDING
Implement best practice approaches to community andstakeholder engagement
Engage non-technical audiences in your department’stechnical work
Continuously improve relationships with communitiesand stakeholders
Drive community acceptance of organisational policiesand goals
Integrate engagement approaches throughout yourorganisation
Re-engage disconnected and hostile communities
AUDIENCE
This forum will bring together the decision makers and innovators in stakeholder and community engagement throughout the public sector. This event is particularly relevant for:
Heads of Media
Heads of Engagement
Heads of Communications
Directors & Assistant Directors
Heads of Community & Stakeholder Engagement
Digital & Media Managers
Rural & Remote Engagement Managers
Heads of Policy and Policy Managers
Program Managers and Officers
GROUP PACKAGES
Send 3 delegates and receive:10% off the currently advertised rate
Send 4+ delegates and receive:15% off the currently advertised rate
Send 7+ delegates and receive:20% off the currently advertised rate
CONFERENCE LOGISTICS
Venue: Mantra CanberraAddress: 84 Northbourne Avenue, Canberra ACT 2612Dates: 30th July – 3rd August 2017Start/Finish: 8:30 am – 6:00 pm
REGISTRATION AND ENQUIRIES
To register for the Community & Stakeholder Engagement for Government 2017 simply complete the registration form at the back of this brochure and send to: [email protected] or call 02 8248 0200.
Alternatively, registrations can be made online at: http://www.konnectlearning.com.au/conferences
SPONSORSHIP
Strategic sponsorship opportunities are limited. Contact the sponsorship team on 02 8248 0200 or email [email protected] to discuss sponsorship package options.
8:30 Registration, morning coffee and tea
AFTERNOON SESSION: 1:30pm
Engaging with marginalised communities How to engage with marginalised communities Integrating engagement with marginalised communities into wider
engagement strategies Thinking about engagement from the perspective of marginal
communities engagement with government as well as governmentengaging with community
Tools and techniques for engaging different stakeholders Learn different techniques for engaging with different industries:
The general community Industry and industry groups Other government agencies
The importance of effective planning to achieve successful engagement
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Community & Stakeholder Engagement for Government 2017
DAY ONE: Pre-Conference Workshop, 31st July
PRACTITIONER’S WORKSHOP:AN INTRODUCTION TO BEST PRACTICE IN COMMUNITY AND STAKEHOLDER ENGAGEMENT
MORNING SESSION: 9:00am
Ensuring successful engagement Demonstrating sincere engagement Ensuring all stakeholders have a voice Stakeholder identification and mapping techniques Innovative methods of engagement
Conflict resolution through engagement Management of community and stakeholder conflict Using engagement to overcome conflict Managing conflict before it becomes entrenched Methods for overcoming already entrenched conflict
Lunch: 12:30
Introduction
This intensive pre-conference workshop will enable you to implement practical, innovative and industry best practice approaches to community and stakeholder engagement. You will learn how to improve your engagement with marginal communities, implement conflict resolution throughout the engagement process and ensure genuine, authentic engagement is achieved across your most important stakeholders.
Key learning outcomes:
Discover practical means to ensure successful short and long-term engagement
Ensure your organisation’s engagement is genuine
Learn techniques for conflict resolution through engagement
Improve your organisation’s engagement with marginal communities
Gain a greater understanding of a broad range of topics to be discussed by practitioners in conference
Martin Bass has over 20 years’ experience in stakeholder engagement, both in his capacities as a local government manager and independent consultant. Martin has developed broad skills and experience in planning, managing and rolling out innovative and effective stakeholder engagement programs. He has a sound understanding of the theoretical and practical elements of stakeholder engagement – particularly within the public sector. In his consulting role, Martin works principally with Local and State Government agencies. He designs and implements stakeholder engagement and strategic planning activities, building staff and agency capacities to manage these processes in-house.
Your Expert Facilitator:Martin Bass, Engagement Consultant, Local Government NSW
2:30 Engaging non-technical communities and stakeholders in technicalsituations
Ensuring non-technical stakeholders understand vital technicalinformation
Examples from the policy rich space dealt with in the CSIROcontext
Ensuring community and stakeholder interest in your organisationsresearch and work
Lessons in engagement for technical and non-technicaldepartments and organisations
Ben Creagh, Executive Manager Communications, CSIRO
3:20 Afternoon tea
3:40 Community and stakeholder engagement priorities and the OpenGovernment National Action Plan
An outline of the OG NAP Where Open Government has benefited communities and
government: international examples A panel discussion with members of the OG NAP Interim Working
Group
Katherine Szuminska, Civil Society Representative, AustralianOpen Government Partnership Interim Working GroupPending: Members, Open Government National Action PlanInterim Working Group
4:30 The Commonwealth Government Action Plan – Commitment 5.2:Enhancing Public Participation and Engagement
Designing and implementing a whole-of-governmentframework for public participation and stakeholder engagement An update on where the Department is up to in the process
How this will enhance policy outcomes and advance the valuesof open government
Damian Carmichael, Open Government National Action Plan, TheDepartment of Industry, Innovation and Science
5:20 Ensuring positive engagement with young Australians: lessons from theQueensland Government
A discussion of the Office of Youth’s consultation with youngpeople regarding how they are consulted for governmentprograms
Engagement techniques used during this process Project findings – ensuring best practice in youth engagement
6:10 Close of conference
DAY TWO: 1st August, 2017
THE IMPORTANCE OF ENGAGEMENT FOR GOVERNMENT
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Community & Stakeholder Engagement for Government 2017
9:05 Understanding the vital role of community and stakeholderengagement in Government
Learn principles of engagement theory and practice The importance of engagement for democratic governance How to ensure enagagement programs add value to your your
Department or organisation Mitigating the reputation, influence, and other costs of poor
engagement Identifying the costs of poor engagement
Emma Perkins, Director, Media and Engagement, AustralianPublic Service Commission
9:55 Driving positive e policy outcomes by integrating engagement The context and challenges for the Australian Public Service in
community engagement A case study from the DFAT Health Policy Branch Learn why engagement is critical to program and policy How engagement helps build trust and avoid unintended
consequences
Julianne Cowley, Assistant Secretary, Health Policy Branch,Department of Foreign Affairs and Trade
10:45 Morning tea
11:00 Engaging disengaged communities Best practice methods for engaging specific disengaged
communities and stakeholders Tailoring engagement strategies to differing demographics and
stakeholder groups The benefits of this engagement and lessons for other
organisations
11:50 Building organisational capacity for community engagement Strengthening an organisation’s engagement through people,
principles and process Assessing internal capacity for external engagement Upskilling and training employees in community engagement
Richard Davies, Senior Team Leader Community Engagement, Officeof Environment and Heritage
12:40 lunch
1:40 Developing a strategic network of key influencers Developing a network of influencers to drive stakeholder
engagement initiatives How to Identify potential influencers throughout your organisation A case study from the Defence Graduate Program:
Enhancing tertiary and secondary awareness of Defence entrylevel programs in the STEM disciplines
Alisa Smith, Assistant Director Entry-LevelEngagement and Strategic Recruitment, Department of Defence
CASE
STU
DY
DFA
TCA
SE S
TUD
Y: Q
LD D
EPT
OF
EDU
CATI
ON
AN
D T
RAIN
ING
THE OPEN GOVERNMENT AGENDA IN ENGAGEMENT
PRES
ENTA
TIO
N A
ND
PA
NEL
DIS
CUSS
ION
:
OPE
NIN
G K
EYN
OTE
BEST PRACTICE ENGAGEMENT CASE STUDIES
CASE
STU
DY:
DEP
ART
MEN
T O
F D
EFEN
CE
CASE
STU
DY
DEP
T O
F IN
DU
STRY
, IN
NO
VATI
ON
& S
CIEN
CECA
SE S
TUD
Y CS
IRO
CASE
STU
DY
8:30 Registration, morning coffee and tea9:00 Opening remarks from chair: Laurie Patton, Executive Director, Internet Australia, founding member of Australian Open Government Partnership Network and former CEO IAP2 Australasia
CASE
STU
DY
8:30 Registration, morning coffee and tea9:00 Opening remarks from chair: Laurie Patton, Executive Director, Internet Australia, founding member of Australian Open Government Partnership Network and former CEO IAP2 Australasia
2:30 Engaging with Culturally Diverse Communities Learn methods for engagement with migrant communities A case study from Multicultural NSW How these can be applied to your Department’s and organisations
engagement
Megan Lancaster, Director, Community Engagement, MulticulturalNSW
3:20 Afternoon tea
3:40 What are the best ways to work with and build trust with outragedcommunities and stakeholders?
Understanding reasons for hostility towards governmentorganisations
Engaging outraged communities in consultation and learningprocesses
Building relationships with outraged communities to overcomeopposition
The mutual benefits of this to your organisation and stakeholders
Holly Love, Unit Head, Stakeholder Engagement, NSWEnvironmental Protection AuthorityMartin Bass, Engagement Consultant, Local Government NSW
4:30 Sharing the decision: new models which aid in building public trust An explanation of deliberative democracy: acting on public
judgement rather than public opinion The advantages of this approach A case study of the New Democracy Foundation’s 2016
Infrastructure Victoria Project The wishlist versus trade-off approach to engagement Applying 5 key principles to any form of engagement
Iain Walker, Executive Director, New Democracy Foundation
5:20 Community and stakeholder engagement in the Nuclear Fuel Cycle RoyalCommission
Learn methods for stakeholder engagement Understand the value of continued engagement to government
organisations A case study of the Consultation and Response Agency and the
Nuclear Fuel Cycle Royal Commission
Jason Downs, Leader for Engagement, SA Department of StateDevelopment
6:10 End of day three
DAY THREE: 2nd August, 2017
PRIVATE SECTOR LESSONS AND SINCERE ENGAGEMENT
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Community & Stakeholder Engagement for Government 2017
9:05 Lessons from Aurecon’s experience in community and stakeholderengagement
A discussion of Aurecon’s stakeholder engagement strategies A case study or various examples from Aurecon Lessons for other organisations
Kylie Cochrane, Global Lead Communication and StakeholderEngagement, Aurecon
9:55 Ensuring sincerity in engagement and measuring effectiveness How to make sure engagement is genuine
Learn techniques for measuring the effectiveness of engagement
Lessons for other organisations
Katherine Fraser, Director, Media, Department of Defence
10:45 Morning tea
11:00 Opportunities presented by the move to digital methods of engagement Enhancing your organisation’s reach in community and
stakeholder engagement through: Social media Other digital media
The benefits of digital approaches to engagement How digital engagement fits in your organisations wider
engagement How to move from traditional to digital engagement without
undermining pre-existing relationshipsJose Robertson, Director of audiovisual and online engagement,Department of Education and TrainingSuzanna Beljanski, Digital media manager, Department of Educationand Training
11:50 Using samples in engagement to make large stakeholder communitiesmanageable
Understanding large communities of stakeholders through use ofsampling and other methods
An explanation of the technicalities of this approach Understanding different tools of engagement such as:
marketing tools traditional in person engagement digital
How these tools can be used in a complementary way
Pending approval: Andrew Grocott, Community and StakeholderEngagement Practitioner, NSW Department of Planning andEnvironment
12:40 lunch
1:40 Lessons from the Australian Federal Police in building relationships inthe community
Learn how the AFP builds relationships in Australian communities A case study form the AFP focusing on its experiences and
strategies Apply lessons from the AFP to your organisation
Sandy Sukmana, Community Liaison Team,Australian Federal Police
CASE
STU
DY
DEP
ART
MEN
T O
F D
EFEN
CECA
SE S
TUD
Y: N
SW D
EPA
RTM
ENT
OF
PLA
NN
ING
AN
D E
NVI
RON
MEN
T
ALTERNATE ENGAGEMENT & DECISION MAKING
PAN
EL D
ISCU
SSIO
N:
CORP
ORA
TE S
ECTO
R PE
RSPE
CTI
VES:
AU
RECO
N
DIGITAL FUTURE & SAMPLING TECHNIQUES
CASE
STU
DY:
AU
STRA
LIA
N
FED
ERA
L PO
LICE
CASE
STU
DY
MU
LTIC
ULT
URA
L N
SWCA
SE S
TUD
Y:
MULTICULTURAL ENGAGEMENT & HOSTILE COMMUNITIES
CASE
STU
DY:
TH
E SO
UTH
AU
STRA
LIA
N
NU
CLEA
R FU
EL C
YCLE
RO
YAL
COM
MIS
SIO
N
P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u
Community & Stakeholder Engagement for Government 2017
DAY FOUR: 3 August, 2017
8:30 Registration, morning coffee and tea
Workshop A: 9:00am-12:00pm
DRIVING A HOLISTIC APPROACH TO COMMUNITY AND STAKEHOLDER ENGAGEMENT THROUGH YOUR DEPARTMENT
Community and stakeholder engagement is a major issue for government. Successful community and stakeholder engagement has many benefits towards the achievement of organisational goals. This includes enhancing policy, improving service delivery and increasing the likelihood of long-term policy success.
This workshop will give an in-depth overview of how to integrate community and stakeholder engagement through the whole of your organisation’s work, an important aspect of the work of government Departments and organisations. Integration will be learned through:
This workshop will cover: Enhancing understanding of the importance of community and
stakeholder engagement for achievement of organisational outcomes
Learning the place of community and stakeholder engagement throughthe policy cycle and beyond
Understanding how to make community and stakeholder engagement acore focus of all relevant internal work groups
Creating coherent organisational strategies for engagement withoverlapping stakeholders
Consideration at every Departmental level and function of yourorganisation
Facilitated by:Australian Public Service Commission
Lunch: 12:30
Workshop B: 1:00pm-5:00pm
INVOLVING EVERYDAY PEOPLE IN COMPLEX DECISIONS. METHODS TO GET BEYOND SIMPLE “WISHLIST ENGAGEMENT” AND SHARE THE HARD TRADEOFF DECISION
A major issue for government Departments and Agencies in democracies is building an understanding of their complex work through presenting complicated information to non-expert audiences and stakeholders. Ensuring best practice in such presentation of information can be the difference between policy acceptance or significant opposition to policy amongst stakeholders.
This workshop will provide delegates with techniques to enhance understanding of their work amongst the community and stakeholders. This includes:
Best practice in presenting complicated information and work in plainEnglish without over-simplification to:
Enhance understanding of your work
Build coalitions of support
Enhance policy prospects and possibilities
Prevent hostility amongst stakeholders through pro-active engagement
Create a wide level of support for your organisations work
Enhance these skills amongst your entire workforce
Your Expert Facilitator:
Iain Walker, Kathy Jones and others, Executive Director, newDemocracyFoundation
Iain Walker is Executive Director of the newDemocracy Foundation in Australia. He holds a Master of Public Policy from the University of Sydney (2007) and a Bachelor of Business from UTS (1996). The work of the Foundation focuses on exploring and delivering systemic structural reform based on a role for randomly selected everyday people. It aims to “show don’t tell” by evolving the methodology through practical projects for Mayors, Ministers and Premiers.
Your selection: Please Indicate with
Super Sneaky Rate: Pay By 27 May
Early Bird Rate: Pay By 30 June
Standard Rate: Pay After 30 June
Attend 1 Day $999 $999 $999
Conference Only (2 Days) $1999 $2299 $2599
Attend 3 Days (please indicate pre or post conference workshops with a tick) Pre-Conference Workshop Post-Conference Workshop
$2599 $2899 $3199
Attend 4 Days $3099 $3399 $3699
PO Box H264AUSTRALIA SQUARE, NSW, 121502 8248 0200
[email protected] www.konnectlearning.com.auwww
Name
Position
Phone
DELEGATE ONE
Name
Position
Phone
Company Name
Postal Address
YOUR COMPANY DETAILS
Postcode
PAYMENT DETAILS
CHEQUE
EFT
CREDIT CARD
I have enclosed a cheque for $payable to Konnect Learning*
Konnect Learning (Commonwealth Bank)* BSB: 062 014 Account number: 1053 3919
Please charge my Mastercard Visa AMEX
^ Please note AMEX attracts a 2.5% credit card fee
In the amount of $
Card No.
Signature
Expiry / Name on card
* Please quote the invoice number and company name upon payment via EFT or cheque. Payment is required
prior to the event. An invoice will be emailed to you. Phone 02 8248 0200 with any queries.
CANCELLATION POLICYThe following cancellation policies apply to all Konnect Learning events. Whilst Konnect Learning is sympathetic tothe inevitability of changing circumstances, Konnect Learning incurs costs for each cancelled registration. It is for thisreason that the following cancellation policies are non-negotiable:
If a registration is cancelled more than 21 working days before the date of a scheduled event, the fee of thatregistration will be refunded, minus a $300 processing fee;
If a registration is cancelled between 21 and 7 working days before the date of a scheduled event, theregistered participant will receive a redeemable credit note that can be used to attend another of KonnectLearning’s events (subject to availability of venues);
If a registration is cancelled less than 7 working days before the date of a scheduled event, Konnect Learning isunable to issue a refund or credit note due to the significant expenses already incurred by Konnect Learning.
CHANGES TO EVENTSA tremendous amount of effort is spent to ensure all of Konnect Learnings events proceed as originally marketed. It iswith regret that circumstances beyond Konnect Learning’s control can prevent this from happening. As such, KonnectLearning reserves the right to change the speaker and/or agenda details at any time throughout the marketinglifecycle of an event. It should go without saying that Konnect Learning will diligently minimise the risks of changesto any event and will always ensure events deliver the content that is advertised. Konnect Learning will notify allparticipants of any changes in a timely manner leading up to an event.CUSTOMER PRIVACYKonnect Learning takes diligent action to ensure all client details are protected. Furthermore, we respect ourcustomer’s right to ‘opt out’ of our various promotional activities for relevant, upcoming events. If you do not wantto receive further information about our upcoming conferences, training courses and learning experiences, pleasetick the following box:ONCE YOU ARE REGISTERED, WHAT IS THE NEXT STEPWhen you have registered for an event, and that registration has been received by Konnect Learning, you will besent a confirmation email. This will include your invoice and any relevant information regarding the event you areregistered for. Konnect Learning will regularly keep you updated regarding the events for which you have registered.If you require any further information, visit our website at www.konnectlearning.com.au,or call us on 02 8248 0200.
Security Code
Community & Stakeholder Engagement for Government 2017 Registration
LOCATION & DATES: 30th July – 3rd August, Mantra on Northbourne, Canberra
PRICING DETAILS: PLEASE NOTE: PRICES EXCLUDE GST
DELEGATE TWO
Name
Position
Phone
DELEGATE THREE
Name
Position
Phone
DELEGATE FOUR
Standard Rates:
NB: TAKE 20% OFF FOR LOCAL GOVERNMENT