Community surgery : staying out of trouble. Miss Nicola Lennard : 12 June 2015:

Community surgery : staying out of trouble.

Miss Nicola Lennard :12 June 2015:

Multiple jeopardy

Reducing your risk

© MDU Services Limited 2015

Common themes in complaints and claims

Confidentiality Clinical competence Communication Consent Clinical records


Data from “Data on written complaints in the NHS 2013-14”, NHS Information Centre.


1. Clinical competence - GMC guidance

You must be competent in all aspects of your work, including management, research and teaching.

You must keep your professional knowledge and skills up to date.

You must be familiar with guidelines and developments that affect your work.

You must keep up to date with, and follow, the law, our guidance and other regulations relevant to your work

You must take steps to monitor and improve the quality of your work

( Paras 7-13,Good Medical Practice)


GMC guidance to be aware of

Good Medical Practice 2013

Explanatory Guidance

Learning materials


2. Consent

Emphasises obligations on doctors to

provide information


Valid consent

Voluntary With capacity Informed

– Nature and purpose of examination/procedure/disclosure– “Material” or “significant” risk, even if small– Alternatives to proposed treatment– Risks of doing nothing

Supreme Court: Montgomery -v- Lanarkshire Health Board [2015] UKSC 11


The doctor is ….. under a duty to take reasonable care to ensure that the patient is aware of any material risks involved in any recommended treatment, and of any reasonable alternative or variant treatments. The test of materiality is whether, in the circumstances of the particular case, a reasonable person in the patient’s position would be likely to attach significance to the risk, or the doctor is or should reasonably be aware that the particular patient would be likely to attach significance to it.

Supreme Court: Montgomery -v- Lanarkshire Health Board


Other factors are likely to be important such as: the nature of the risk the effect that it would have on the life of the patient the importance placed by the patient on achieving the

benefits of the procedure alternative treatments available, and the risks associated

with those treatments.

The assessment is therefore considered to be both fact-sensitive and sensitive to the characteristics of the particular patient

Materiality of risk is not a matter of percentage possibility


To ensure that the patient understands the seriousness, anticipated benefits and risks, reasonable alternatives

Information must be comprehensible - not a mass of technical information

A signature on a consent form is not enough

Doctor’s “advisory role” involves dialogue


Consent: patients and doctors making decisions together (2008) (extract from paragraph 28)

GMC consent guidance

“The amount of information about risk that you should share with patients will depend on the individual patient and what they want or need to know. Your discussions with patients should focus on their individual situation and the risk to them”.


Consent: patients and doctors making decisions together (2008) (extract from paragraph 32)

GMC consent guidance

“You must tell patients if an investigation or treatment might result in a serious adverse outcome, even if the likelihood is very small”.


What to do when trouble strikes


You must be open and honest with patients if things go wrong. If a patient under your care has suffered harm or distress, you should:– a. put matters right (if that is possible) – b. offer an apology – c. explain fully and promptly what has happened and

the likely short-term and long-term effects

– GMC- Good Medical Practice, Para 55

For the patient- your ethical duty


Statutory Duty of Candour NHS bodies and Healthcare organisations registered

with CQC Includes GP’s and doctors working in independent

practice “Notifiable patient safety incident” Full explanation and apology to patient in person and in

writing Higher threshold than ethical duty

For the patient- your legal duty


Careful documentation of the incident Personal reflection Discuss with colleagues and document Significant Event Analysis Further learning Complaints handling Seek advice from defence organisation

For the doctor and organisation


Conclusion

Communication with patients is key

Document all patient interactions carefully

Familiarise yourself with local policies and national guidelines

If you are unsure, seek advice from colleagues and/or your Medical Defence Organisation

Membershipt 0800 716 376e [email protected] Advisoryt 0800 716 646e [email protected] Websitethemdu.com @the_mdu

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Documents

Community surgery : staying out of trouble. Miss Nicola Lennard : 12 June 2015: