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C O M PA N Y B R O C H U R E

A warm welcome to Vertas.

Our enviable position as one of the UK’s fastest growing facilities services partners is down to our philosophy of listening to and delivering what our customers really want, thereby ‘Making the Difference’.

Whether it’s taking the hassle out of providing a manned security presence, cleaning your premises to a high standard, or providing innovative catering and hospitality services - we can do as much or as little as you need us to, and are agile and flexible to change as your needs evolve.

Vertas has the capability and local staff to provide all your business support needs including: property management, finance, HR and payroll for schools and academies, design, installation and maintenance of commercial catering equipment, energy consultancy, grounds and landscaping, design and print, grounds maintenance and reception services.

Vertas Group Limited employs over 3,000 staff across the UK, delivering local services within local communities. We source locally, with over 72% of our procurement spend consistently staying close to where it’s consumed, thereby re-investing locally to make our supply chain sustainable.

Whatever your requirements, please ask us to create a bespoke solution to meet your needs. Call, email or message us via our website, Twitter, Facebook, Instagram or LinkedIn.

Yours sincerely,

Ian Surtees MBA, FIoD

Chief Executive Officer (CEO)

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4| Vertas Company Organogram 5

Our passion lies in supporting the local economy; providing local services with local procurement encouraging local employment.

LOCAL EMPLOYMENT

VERTAS COMMUNITY

LOCAL SERVICES

LOCAL ECONOMY

LOCAL PROCUREMENT

Head of Business Development

Marcus Yarham Group Finance Director

Keith Buet Group Operations Director

Head of HSQE, Compliance and

Governance

Head of Property

Management

Ian SurteesChief Executive Officer

Head of Finance

Head of Business Analytics

Jo Lardent Group Commercial Director

Head of HR

Head of Central

Services

Head of Operations

Head of Churchill Catering

Head of Schools’ Choice

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SERVICESCatering 8

Cleaning 10

Grounds Design and Maintenance 12

Security 14

Fleet 15

Design and Print 16

Energy Management 18

Reception and Concierge 20

Courier and Postal 22

Property Management 24

Building Technician 26

Equipment Maintenance 28

Training 30

Snackpax 31

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CAT

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G We provide bespoke catering services to education, commercial, retail and tourism settings.

We are passionate about healthy, fresh and local ingredients, resulting in food that looks and tastes great.

Our dedicated Service Development Team along with our Development Chef have successfully created our High School brand - - tried and tested by students; ever evolving to replicate food innovation and high street trends.

We believe that every child deserves a healthy lunch and the introduction of our new Pick & Mix offer for our Primary schools has seen up to a 25% increase in uptake with the brand nationally recognised at the Cost Sector Catering Awards for Innovation and Education.

We understand that the nutritional choices available to our customers are crucial to their health and wellbeing. Whether it’s their ability to learn and develop at school or their concentration at work or play, good nutrition is essential.

Our commercial brand is geared to ensuring every customer is served as an individual with eye contact, a warm welcome and a genuine thank you. We operate at some of the largest leisure and sport complexes in the UK, driving sales through quality, innovation, and a real commitment to healthy eating. Churchill also proudly caters for police forces, businesses and a host of Forestry Commission and historical leisure sites.

At Vertas we love food and believe it is one of life’s simplest pleasures with dishes traditionally hand prepared within our kitchens, allowing us to carefully control each recipe and use quality ingredients.

Visit our website to find out more information on our catering brands.

OUR FOOD PHILOSOPHY

PASSIONATE ABOUT FOODSeasonal ingredients for fresh food made from scratch traceable from farm to fork.

PARTNERSHIP ETHOS Teams are supported by a great local management team, our front line staff form part of your team, they come from your community, supporting your local vision and the region’s economy.

SUCCESS FROM INTEGRITYWe use accredited and ethically sourced healthy, seasonal ingredients to produce great food that you can trust.

LOCAL PRODUCE Food is locally sourced wherever possible, reducing food miles and supporting local businesses.

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CLE

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ING The cleanliness and

presentation of your building is fundamental to creating an excellent first impression for your clients, staff and visitors.

At Vertas, we provide a wide range of services to create and maintain a clean and hygienic environment including:

ROUTINE CLEANING

We play an active role within the cleaning industry and are members of the British Institute of Cleaning Science (BiCSc) and British Institute of Facilities Management (BIFM). We also hold the CHAS (Contractors Health and Safety Association Scheme) Accreditation.

We continually strive to improve our services with our dedicated Service Development Team, regularly introducing cleaning innovation including:

• Ionised water technology, to reduce the use of harmful chemicals

• Intelligent wash room footfall monitors

• Wash room fragrance systems

• One Best Way, ensuring consistency, efficiency and quality.

SPECIALIST CLEANINGWe provide a comprehensive range of specialist cleaning services including:

• Industrial cleaning

• Vacant premises cleaning

• Deep cleaning

• Chewing gum and graffiti removal

• Carpet cleaning and external area jet washing

We are experienced in delivering commercial cleaning services to challenging environments such as confined spaces and high level cleaning.

KITCHEN DEEP CLEANS

We currently provide our Catering services to over 400 schools and in conjunction with this service, we have developed a Kitchen Deep Cleaning Solution.

No matter how effective your regular cleaning regime is, there will always be a progressive accumulation of dirt and grease on less accessible and hard to reach surfaces. Our Kitchen Deep Cleaning service is tailored to suit the unique needs of each caterer.

Our service is scheduled to fit around your needs and prior to any kitchen cleaning work, we provide a free survey and written quotation. Regular deep cleaning is an excellent way of preventing food contamination.

WASH ROOM SERVICES

We provide wash room services including:

• Cubicle hygiene products

• Vending

• Air freshness

• Hand dryers, soaps and dispensing units.

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JANITORIAL SUPPLIES

Working closely with local suppliers, we provide the complete range of wash room, cleaning materials and consumable products. These can be supplied directly, or as part of a managed service.

WINDOW CLEANING

Our window cleaning service uses the latest techniques to enable our teams to work on difficult and demanding buildings. Our highly trained

window cleaners employ a variety of access solutions, including:

• Cradle-based access equipment

• Mobile alloy towers

• Mobile elevating working platforms and abseiling.

Wherever possible, we use reach and pole wash cleaning systems, lessening the health and safety risks. Our teams also use innovative

technology to access the correct procedures and cut down on administration and paperwork, enabling us to deliver the best value, professional service possible.

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E TOTALLY CUSTOMER FOCUSED

We offer a one-stop shop for all your landscape and grounds maintenance requirements. Our professionally trained and widely experienced team of Landscape Designers, Tree Inspectors, Project Managers and grounds staff will work with you to convert your ideas into reality.

Our team offers a variety of services including:

LANDSCAPE DESIGN AND INSTALLATION

We apply a systematic approach to ensure the client’s brief is fully scoped and use dedicated software to help manage projects.

We install hard and soft landscapes, including footpaths, car parks, playgrounds, fences, shelters and canopies, wildlife ponds, traditional orchards, playing fields, sports grounds, semi-mature trees and much more.

NATURAL AND SYNTHETIC TURF SERVICES

We’re experienced in the installation of artificial grass, including sand-filled and 3G pitches. We work in partnership with leading carpet manufacturers to offer the best prices on the market. We provide a comprehensive, competitively priced maintenance package for your synthetic surfaces using our specialist range of maintenance equipment. We provide technical advice and free estimates in laying turf and creating natural grass playing fields, including the installation of drainage systems.

DESIGN, CONSTRUCTION AND MAINTENANCE OF CHILDREN’S PLAY SCHEMES

We are fully conversant with current playground regulations i.e. EN1176/77 and our inspectors are qualified under the Register of Play Inspectors International scheme (RPII).

We consult with our customers and end users to ensure we meet user expectations and create safe vibrant areas that achieve maximum play value.

TREE INSPECTION AND MANAGEMENT

We offer a unique tree inspection and management service that boasts exceptional value for money.

Our experienced tree inspectors provide you with a written condition report identifying potential defects and recommending future action.

Any urgent tree work will be dealt with quickly and the report will provide evidence to defend insurance claims.

GROUNDS MAINTENANCE

Our grounds maintenance service offers unparalleled performance and great value.

We provide our service to over 550 East Anglian schools, churches, sports clubs, leisure centres, care homes and parish and district councils.

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We operate a modern fleet of equipment and our services include:

WEED CONTROL

LEAF CLEARING

SPORTS FIELD LINE MARKING

GRASS CUTTING – all regimes from fine turf to flail mowing

MAINTENANCE OF ORNAMENTAL AREAS

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SEC

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Security has recently expanded their range of services. We can tailor these to your business requirements, whether singular, complete or a bespoke tailored package:

• Supply manned site security

• Key holding • Alarm response • Mobile patrols • Secure locking and

unlocking service • Remote monitored CCTV • Lone Worker monitoring • A security consultancy

24 HOUR SECURITY24-hour supervisor/management support is provided as part of our security contracts and the entire operation is managed by a 24-hour control room. All sites receive audited Executive and Manager site visits, with regular Supervisor site visits to ensure positive employee engagement.

Specialist software and technology supports the security services with automated check call administration to monitor the welfare of staff deployed to sites and Guardtour software is utilised to provide evidence of site visits, duties carried out on site and for the reporting of incidents.

CAR PARK OPERATIONSWe also manage car park

operations, provide Fire Marshalls and First

Aid Trained staff.

ACCREDITATIONAll security personnel are recruited in accordance with BS7858 and receive advanced DBS checks, and where necessary NPPV2 vetting if entry into more restricted areas operated by Police is required.

Regular checks are made on company and personnel accreditations via our Managers/Supervisors and our Internal Compliance Manager, this includes updates on training and SIA Licence information.

Vertas Security will carry out a full survey of each of the premises and from this will supply full Assignment Instructions (AI’s) and risk assessments for each individual site.

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FLEET SERVICESWhatever your area of business, you will always need vehicles to deliver your service to your customers.

Our team of experts can advise and assist you in ensuring you have the right vehicle in the right place running in an efficient, safe and legal manner. We take the time to get to know your business and what you need to provide you with the right solution.

We have relationships with the major manufacturers, fuel providers and other fleet related suppliers that allow us to negotiate the best deals available for our customers.

Any vehicles you already have and any we acquire will be added to our fleet management system, meaning we can manage your maintenance, carbon emissions, driver licence checks and collision repairs and provide mile per gallon and fuel usage reporting.

We will even notify you if we feel there are suspicious fuel purchases.

We provide you with detailed costings and recommendations on how improvements might be made to both your vehicles and fuel provisions so that your service runs smoothly.

We give you the freedom to focus on your business whilst we take care of the compliance and management, offering expert advice in all areas from speed limits to carrying capacities. If you would like find out more, please get in contact and we will be happy to help.

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• Stationery

• Exhibition graphics

• Brochures

• Calendars

• Leaflets

• Posters

• Vehicle graphics

• Banners (internal and external)

• Folders

• NCR sets

• School prospectus

• Display boards

• and more ...

DESIGN SERVICEFrom initial concept and artwork right through to the delivery, Design and Print will fulfill all of your requirements.

We understand the importance of building a brand and creating a consistent identity throughout your business; with eye-catching design and quality print that will deliver the objectives of your marketing campaign.

Don’t really know what you are looking for? We can help you to find that perfect, on-brand, on-budget, high-impact visual that your customers will love.

24 HOUR PRINT SERVICESometimes it just has to be done now. We can offer super fast turnaround times for small to medium size jobs through our digital copy centre. We advise on different print finishes and options to make your printed material really stand out from the competition.

Whether you need a leaflet, booklet or something bespoke, get in touch today.

WE CAN PROVIDE

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GOODHONESTFOOD.At Charter restaurant we specialise in good honest food. Everything is prepared daily using locally sourced ingredients and cooked fresh on the day.

We also provide quality hospitality services with Caraway Hospitality, offering outstanding dishes whether you are hosting a business lunch, charity gala or are planning an event to remember.

southend@caraway.catering

01702 215030

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ENER

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energy, water and our customers.

Our team of skilled specialists go the extra mile to help with problems and find solutions.

We recognise you have your business to run, and we will work seamlessly and discreetly with you and your staff only, involving you when necessary.

We pride ourselves on having a range of high quality services under one roof meaning you don’t have multiple service providers to manage.

ENERGY SERVICESOur services include:

• Energy procurement

• Energy and water contract management

• Invoice validation

• Determination for payment

• Bill paying

• Consolidated invoicing

BILL VALIDATION As part of the bill validation service, we look for potential savings that your teams may not be identifying, such as capacity reviews, your readings flow correctly, and numerous other potential billing errors.

ONLINE PORTALWe provide an online portal which allows you to analyse your billing data, submit meter readings and view your historical billing data. You can log in to the system to view your data at any time – night or day.

REPORTSThe team provide reports and more detailed data analysis on request. In many cases we can identify periods of consumption that spike or may be used outside of your normal usage pattern, showing potential savings.

We also provide access to public sector heating oil and biomass supply contracts.

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E Our front of house professionals are experienced in dealing with visitors including; key stakeholders, VIPS and members of the public, each receiving a bespoke service to meet their needs.

At our flagship buildings, customers are electronically logged and guest badges printed there and then.

Where appropriate customers are escorted from front of house to their meeting by our staff and signed out at our receptions.

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CO

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AL Distinguished by our ‘can-do’

approach, our dynamic and flexible team work with you to ensure your organisations needs are met.

Our team deliver a range of services including:

• General removals of all types of equipment

• Bulk mail solutions

• Leaflet distributions

• Franking

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We provide a professional and technical property management service, working with you to keep your premises healthy, safe and open.

Our range of service packages have been developed to fully support individuals who are responsible for premises; ensuring you are meeting statutory duties in the areas of planned preventative maintenance and health and safety.

The service packages provide you with access to competent and vetted contractors, plus a wider range of skills and experience in all aspects of property management within all sectors, supported by an experienced and dedicated Property Advisor.

Your Property Advisor will work closely with you to provide professional and technical evaluation of property issues and fully resolve any problems.

Our maintenance packages are purchased on an annual basis, and individually priced according to your specific assets. We also offer ‘bolt-on’ services in addition to the core packages, to further meet your individual requirements.

These are available for purchase at any time throughout the year.

SERVICES • Condition surveys

• Compliance reviews

• Asbestos management and plans

• Legionella compliance / water hygiene risk assessments

• Fire risk assessments

• Health and safety audits

• Tenant management

• Rent and service charge recovery

• Planned preventative maintenance

• 24/7 reactive maintenance

• 24/7 property management support desk

• Premises management training

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Cambridgeshire Norfolk Suffolk / Essex

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N We offer a comprehensive Building Technician service to provide your minor repair and maintenance needs, from furniture assembly to painting and decorating.

Our Building Technicians are experienced and compliant with the latest Health and Safety legislations which are continuously monitored and maintained by our Health, Safety, Quality and Environment team.

All of our operatives have a current DBS and relevant insurances.

The Building Technician Service can be purchased as an annual package or on an ad-hoc basis.

SERVICES • Portable Appliance

Testing (PAT)

• Hang whiteboards, noticeboards, display boards, shelving, coat racks, blinds, curtains, doors and wash room fittings

• Repairing furniture, doors, washroom fittings, washers and taps

• Assemble furniture

• Move furniture and equipment

• Replace worktops including kitchen areas and Science and Art classrooms

• Replace and repair finger guards

• Replace ceiling tiles

• Change light bulbs (under 3 meters in height)

• Replace smoke alarm batteries (under 3 meters in height)

• Minor redecorations

• External repairs to fencing and gates

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reactive repairs and parts

• Replacement equipment

• Annual gas service

• Annual Portable Appliance Testing

• Annual electrical appliance testing

• Annual extraction cleaning –canopy, extraction filters and lights in canopy (duct work not included)

• Asset management

• Pest control – reactive maintenance and annual replacement of WIKS (winged insect killers) tubes and starters

• Site visit following the interruption of gas– following a gas leak and the termination of gas supply by the main provider, we will investigate the source and rectify where possible

• Help desk – Monday - Friday

• Advice, support and design – on new equipment and kitchen layout

• New and existing equipment training

• Kitchen refurbishments

• New kitchen installations

• Bespoke stainless steel manufacturer

• We are an approved supplier of many brands of catering and laundry equipment

We specialise in the design, supply, installation, maintenance and servicing of commercial catering and laundry equipment across over 300 schools, residential homes, colleges, leisure centres, restaurants, public houses and mobile catering trailers.

We bring a wealth of knowledge surrounding asset management to ensure the very best equipment for our clients.

We offer a range of insurance plans which cover the servicing and maintenance of your equipment as well as ad-hoc reactive repairs and servicing.

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ALLERGEN AWARENESS AND FOOD SAFETY LEVEL 2 (1 DAY COURSE)This course educates people in being fully aware of foods that may trigger an allergic reaction, the importance of personal hygiene and what precautions to take in food safety.

The course is Ofqual regulated, and meets EU Food Information for Consumers Regulation.

The courses are delivered by our fully qualified and accredited trainers at venues across East Anglia, or can be run at your site for an additional cost.

FOOD SAFETY LEVEL 3(3 DAY COURSE)This course covers the understanding of food safety from a management or supervisory perspective including all steps from farm to fork.

The course is Ofqual regulated and meets UK and EU legal requirements for food handlers.

Courses are held at our training facility in Ipswich or can be run at your site for an additional charge.

At Vertas we offer two training courses:

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We have a website with an online ordering facility to ensure the ordering process is as simple as possible for our customers.

www.snackpax.co.uk

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X Vertas acquired Snackpax Distribution Ltd in September 2016 which operates as a snacks, confectionery and soft drinks distributor.

Snackpax is based in Bury st Edmunds and supplies to over 70 clients across the region.

Already providing school compliant products to many of our clients we look after, it is our ambition to provide new and exciting revenue streams which will be extended to existing customers as well as attracting, new ones.

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E: mail@vertas.co.uk | T: 01473 263600 / 01473 260611 | W: www.vertas.co.uk

Head Office: Beacon House, Landmark Business Park, White House Road, Ipswich, Suffolk, IP1 5PB

VertasFM Vertas Group Limited vertasfm

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