COMPANY PORTFOLIO

The hydria's were ancient ceramic containers where Greek and Roman stored water: source of life and symbol of fertility.

HIDRIA is a private independent company which offers consulting and project management services, focused on the environment, tourism, sustainability, heritage and social development, using a multidisciplinary approach as the basis for project management. We sustain and apply the Culture of Detail, Innovation, Empathy and Intercultural Dialogue as symbols of our management services, betting on new technologies applied to the sustainability and human development.

We work according to international standards. Our consultant team is certified by Project Management Institute (PMI®), best prestige international organization in project management worldwide.

We focus on creativity and imagination to create our ideas. Our projects are integrated in the location and conditions in which they occur, and so we create and innovate without ever losing sight of the needs of our customers and the cultural identities of every place where we work.

Our actions and projects are :

• RECYCLABLE:

We continuously evaluate every project processes, detect mistakes, do the changes needed and renovate phases and processes to always keep the correct course of our work. They are ITERATIVE PROJECTS that breathe and recognize the changing world in which they are immersed.

• INTEGRATED:

We think in the WHOLE and not in its parts. We always keep the vision of every project: we recognize where we start from and we know where we are going.

• INNOVATIVE:

We drive the change, the constant improvement. We know that our creativity marks the difference so the entities we work for become more competitive. We think with you and we assess you about effective and correct management.

• INTERACTIVE:

We interact with our clients so they know at every moment what we do and adapt ourselves to their needs. We interact with the environment, with its people, its culture, its history, its “soul”. We develop projects for the people and with the people. Always in constant communication.

HIDRIA Ciencia, ambiente y desarrollo S.L.

“Research is to see what everybody has seen and thinking about what nobody though“ Wermer Heisenberg

HIDRIA offers integral project management with a cross-cutting approach of integrated sustainability. We address to all kinds of public-private organizations and focus on 3 expertise areas: ENVIRONMENT, TOURISM and HERITAGE. In addition, our experience of more than 12 years, leads us to offer services in 2 complementary areas: PROJECT MANAGEMENT and TRAINING & CAPACITY BUILDING.

• Strategic, Action and Tourism master plans for destinations • Community-based ecotourism projects, both in marine and terrestrial landscape. • Management and development of new touristic products • Technical Assistance to the destinations territories in the process of adhesion to

the European Charter for Sustainable Tourism (CETS) • Planning and design of thematic paths and itineraries • Sustainable Use and Management Plans applied to tourism in protected areas and Biosphere Reserves • Planning and management of Tourism Interpretation Plans • Planning, design and management of services centred in Nautical Tourism • Design, strategic planning and management of product clubs • Accessibility Plans for tourist equipment and protected natural areas • Planning and design of Cultural and Historical Tourist products, and of

revaluation of archaeological sites.

• Interpretive planning of equipment, visitor’s centers and museums • Museography and Museology projects • Ethnographic studies • Design of interpretive programs, activities and materials • Visitor’s Centers and Interpretive Centers Management and public attention. • Draft of Organization and Regulation/Strategic Planning for the valuation of heritage resources

• Coordination, preparation and management of European Projects (MARCO, LIFE+, INTERREG, etc…)

• Preparation of Technical Congresses and Specific Formative Programs • Participation in Consortiums for Multilateral Projects (BID, BAD, FOMIN, etc) • Cooperation-to-Development Projects • Research, Development and Innovation Projects

“An experience is never a failure, as it always proves something“ Thomas Alva Edison

• Planning, management and organization of public uses in a protected natural areas • Elaboration of environmental education programs • Scientific diving: studies on sea bed and water column • Environmental Awareness Programs for the conservation of protected species and habitats • Inventories, studies and management plans for coastal, insular and marine environments •Technical studies related to climate change adaptation & mitigation • Natural Resources Management and Conservation Plans • Planning, analysis and studies of river basins • Application of Geographic Information Systems (GIS) • Environmental impact and feasibility studies and Integrated Environmental Authorizations • Strategic Environmental Assessments • Reports of Sustainability and Sustainable Development Plans • Technical Assistance to Cores of Sustainability

INTERNATIONAL PROJECT

MANAGEMENT

HERITAGE INTERPRETATION AND

MANAGEMENT

ENVIRONMENT AND SUSTAINABILITY

TOURISM

TRAINING & CAPACITY

BUILDING

• Design of capacity building and training programs for public and private organizations in the fields of environment, sustainability, ecotourism, protected areas, etc. • Preparation of Courses, Technical Congresses and Specialiced Seminars

HIDRIA Ciencia, ambiente y desarrollo S.L.

HIDRIA Ciencia, ambiente y desarrollo S.L.

“Curiosity about life in all of its aspects, I think, is still the secret of creative people“ Leo Burnett

HIDRIA Ciencia, ambiente y desarrollo S.L.

“Creativity is just connecting things“ Steve Jobs

HIDRIA Ciencia, ambiente y desarrollo S.L.

“Look deep into nature, and then you will understand everything better“ Albert Einstein

Our key consultant team

HIDRIA is a company with a project matrix organization. Our key technical staff is formed by nine key consultants and a multidisciplinary network of associated worldwide consultants that work with us in specific projects in determined locations. Our key consultant team is:

BA in History by the University of Santiago de Compostela and Bachelor´s Degree in Tourism by the University Carlos III (Madrid). She took part in the International Program “Tourism and International Cooperation for Development” organized by the United Nations World Tourism Organization (UNWTO). She

has more than eleven years of multidisciplinary experience in areas related to sustainable tourism, in the enhancement and promotion of cultural and natural values related to tourism, as well as in the strengthening of local communities’ capacities to actively participate in the tourism sector. She has been involved in the

implementation of International Donors’ funded projects such as World Bank, InterAmerican Development Bank (IADB), Australian Aid, UNDP and EuropeAid. She has participated and managed projects in Ghana, Spain, Uruguay, Dominican Republic, Brazil, Maldives and Georgia.

Senior consultant in international projects about ecotourism, heritage interpretation, environment and sustainability. Project Manager (PMP® Certificated) in R+D projects related to natural and biodiversity conservation and sustainable tourism management. Msc in Project Management by the Business Engineering School at La Salle (University of Ramon Llull, Barcelona). Interpretive Master Planning by Environmental Studies Center at the Snowdonia National Park (Wales). Postgraduate in Coastal-Marine Tourism at the George Washington University (EEUU). Specialized in Management of Environmental Projects at the University of Santiago de Compostela and Bachelor in Sciences at the University of Vigo (Spain) Currently he is associated teacher in the Msc of Terrestrial Ecology and Biodiversity Management at University Autonoma of Barcelona (Spain) and in the Msc of Innovation and Process Optimization at University of Vigo (Spain). He has more than 17 years’ experience in projects linked to planning and in eco-tourism project management, with a clear social and community based. He has been involved in the implementation of International Donors’ funded projects such as World Bank, InterAmerican Development Bank (IADB), Australian Aid, UNDP and EuropeAid. He has carried out projects in several countries around the world: El Salvador, Uruguay, Maldives Islands, Republica Dominicana, Colombia, Georgia, Wales, Morocco, Spain, Albania, Portugal, Peru, Brazil and Argentina.

Master Degree in Sustainable Development Management (University of Vigo) and Bachelor’s Degree in Marine Science/Oceanography by the University of Vigo (Spain). Consultant specialist in management of national and international projects linked to environment, sustainability, tourism and human development. She has over 12 years

of multidisciplinary experience in different projects of environmental conservation, planning and management of natural areas, and enhancement of territories through the management of sustainable tourism, with a social and community-based component, working for both public and private sectors. She has experience in the

elaboration of management plans, public use plans and ecotourism development plans in natural areas, as well as in planning and coordination of activities related to environmental education and interpretation, and linked to the promotion of the natural and cultural heritage from a perspective of sustainable development. Additionally,

she has a strong background in environmental procedures, having developed several studies on environmental impact, sustainability reports and development plans, management plans, etc. She has developed projects in Spain, Portugal, Morocco, Peru, Brazil, Dominican Republic, Argentina and Maldives.

EDUARDO MARTINEZ

LUCIA GONZALEZ

Biologist, Environmental Consultant and GIS Analyst with more than 15 years of experience supporting multiple organizations in elaborating and implementing strategies, programs and practices oriented to reduce the impact of human activities on the environment. She focuses on the application of ecosystem functioning knowledge to develop innovative and sustainable solutions that help local communities to adapt to global changes and to become more resilient. She holds a BA in Biology and al MS in Applied Ecology from the University of Vigo, and a Masters of Environmental Management from the OFC Centre for Environmental Studies (Vigo, Spain). She has also completed a Postgraduate Course on Geographic information Systems at Cornell University College of Architecture, Art and Planning. In recent years she has specialized in the application of GIS tools for territorial planning and the analysis of the carrying capacity and ecological connectivity in protected areas. With a substantial experience in the international arena, she has collaborated in several projects with the Inter-American Development Bank (IDB), the PRODETUR Program in Brazil, UNDP Georgia, Care International, World Bank, the UNEP Ozone Secretariat, the Spanish Ministry of Environment, the Spanish Climate Change Secretariat, Ecoagriculture Partners and the Cornell Centre for a Sustainable Future, among others. PATRICIA CASAL

LORENA LOPEZ

LUCIA GONZALEZ

.

NATALIA RESTREPO

BIBIANA RODRIGUEZ

CLARA REY

CRISTINA YUDEGO

ÓSCAR BLANCO

BA in Geography by the University of Santiago de Compostela. Postgraduate in Planning and Territorial Development by the University of Santiago de Compostela. MA in Local Development at IESIDE Business Institute. European MA in Tourism Management by the University of Girona. He has completed the Advanced Program in Digital Marketing at the ESIC Business & Marketing School., and he is an Expert in Geographic Information Systems. He has more than 10 years of experience in strategic planning and management of territorial development projects in rural areas, particularly in the field of sustainable tourism. He has experience in social innovation initiatives applied to local tourism development, public-private collaboration, transfer of good practices, networking and business training, sustainable and quality management, tourist promotion, digital marketing (SEM, SEO, Inbound Mkt, ...), tourist products design and use of new technologies in the tourist sector. He has participated in several international European funding projects (ESF, ERDF, EC) with Spain, Germany, Poland, Portugal, Italy and France.

“People grow through experience if they meet life honestly and courageously. This is how character is built“ Eleanor Roosevelt

HIDRIA Ciencia, ambiente y desarrollo S.L.

Specialized consultant in Project management related to tourism, territorial development, institutional and business strengthening and tourism innovation. MA in Analysis Techniques and Tourism Innovation, currently a PhD candidate in Tourism & Leisure by the Rovira i Virgili University. He has more than 10 years of experience

in tourism sector, developing public-private projects in different cultural and geopolitical areas, particularly in Latin America and Europe. He has extensive experience in tourism development plans, public policies, tourism product design, clusters and competitiveness, MICE, tourism innovation and application of ICTs in tourism sector.

He has run projects financed by multilateral organizations such as Inter-American Development Bank and Multilateral Investment Fund. He has held different positions in public and private institutions such as Colombo Catalana Chamber of Commerce, R & D Tourism Center (CICtourGUNE), Medellin Chamber of Commerce, Tarragona

Convention Bureau, Colombian Hotel and Tourism Association (COTELCO) and Colombian Travel and Tourism Agencies Association (ANATO). She has also participated in Medellín Convention & Visitors Bureau and Plaza Mayor Medellín Convention Center.

PhD from the University of La Rioja, graduated in biology from the University of Santiago de Compostela, master in treatment of polluted soils (University of Murcia) and geographic information technology (University of Alcalá). More than ten years of professional experience in different fields ranging from environmental consulting to cartographic production, environmental health and scientific research. Specialist in geographic information systems and remote sensing. Throughout her professional career, in private and public spheres, she has developed different types of projects, such as environmental impact studies, integrated environmental authorizations, sustainability reports or environmental epidemiology studies. Her research activity and her doctoral thesis were developed in the field of precision viticulture. She has participated in regional, national and European research projects. She has published articles in high impact journals and has several communications to national and international congresses.

Specialist in environmental certification processes and tourist quality. BA in Biologyby the University of La Laguna (Spain). MA in Environmental Management Systems and Quality. Auditor of Quality Systems ISO 9001 by AENOR. She is Environmental Education Monitor and Superior technician in Occupational risk prevention.

Pedagogical Aptitude Certificate by the Complutense University of Madrid (Spain). With more than 11years of multidisciplinary experience in different areas, his professional work has focused on the different consultancy fields related to Tourism Sustainability, Quality Systems implementation and Environment. Throughout his career he has worked on the creation of beautification plans in tourist areas; imparting of talks and workshops related to the environment and Responsible Tourism, as

well as training for tourist organizations on specific topics in Quality and Environment management, specializing in certification processes in the implementation of sustainable management systems for tourist organizations and destinations. In recent years he has worked in Tourist Products, Diagnostics and Action Plans Design for

tourist destinations development in the field of Sustainability. He has developed projects in different countries: Spain, Chile, Dominican Republic and Mexico.

Graduated in Marine Science Degree, she has more than 12 years of professional experience at management of protected areas and at implementation of touristic experiences in natural areas. She is specialized in projects of environmental planning and conservation, and in valuing the heritage of the territories. She works in the elaboration of conservation plans, public use management plans and ecoturistic development plans in natural areas. She also carries out the implementation of touristic tools at protected areas from the social participation. Her experience in international projects has taken Cristina to specialize in ecological carrying capacity of natural areas and in the tourism management in protected areas.

TOURISM DESTINATION VISION AND INVESTMENT PLANS (DVIP) FOR SELECTED NATURE-BASED DESTINATIONS IN NEPAL

Client / Schedule / Budget: World Bank/ January 2019 - July 2019 / USD 276,709

Summary: Nepal is facing the risk of becoming a low-cost destination, unable to generate sufficient revenues to protect and develop the very natural assets on which tourism depends. The purpose of this consultancy is to assist the Government of Nepal in preparing innovative and detailed destination visions and investment plans (DVIPS) for the sustainable development of ecotourism in selected priority destinations in order to attract investment and increase the value generated per visitor through a well-structured sustainable development. Three are the priority destinations : a) Annapurna Conservation Area and Gateway city of Pokhara; b) Manaslu Conservation area and Gateway city of Gorkha; c) Bardiya and Banke National Parks, Khrisnasaar as buffer zone and Nepalgunj as Gateway city.

The scope of the Project included:

• Analysis of the profile of current foreign and domestic tourists in the priority destinations, identification key target market growth, as well as diagnosing destination specific private sector investments, infrastructure gaps, local community involvement and value chain analysis and gender assessment, etc.

• Definition of the vision of the destination, including the identification of the unique selling proposition, positioning, main markets, commercial opportunities, etc.

• Detailed capital investment plans in selected destinations

• Economic and social impact analysis: Production of an economic analysis, including cost -benefit analysis of the identified investments.

LAND-USE MASTER PLANS DEFINITION FOR THE COASTAL TOURISM MANAGEMENT IN PRIORITY AREAS OF LA LIBERTAD AND USULUTÁN DEPARTMENTS, EL SALVADOR

Client / Schedule / Budget: Ministerio de Turismo del Gobierno de El Salvador (MITUR) / January 2019 - July 2019 / USD 150,000

Summary: The general objective of the project is to make available land-use planning tools for tourist activities in the priority tourist areas of the Costa del Bálsamo (department of La Libertad), the Bahía de Jiquilisco and the municipalities of Alegría and Berlín (department of Usulután), comprising 11 municipalities. Four strategic plans have been developed for this purpose: (1) Land-use Master Plan for the Costa del Bálsamo; (2) Land-use Master Plan for the la Bahía de Jiquilisco; (3) Land-use Master Plan for the municipalities of Alegría and Berlín; and (4) Tourist Management Plan for the laguna de Alegría, a high value natural enclave.

The development of these plans has been carried out by the following actions:

• Field visits and walking routes;

• Participatory workshops with the main stakeholders of the territory involved in tourism and socioeconomic development;

• Collection and analysis of primary and secondary information sources;

• Conduct technical meetings with relevant stakeholders of the territory;

• Systematization of the information and preparation of the plans.

ELABORACIÓN, REVISIÓN Y ACTUALIZACIÓN DE LOS PLANES DE MANEJO, ELABORACIÓN DE LOS PLANES DE USO PÚBLICO Y RECATEGORIZACIÓN DE UNIDADES DE CONSERVACIÓN DEL ESTADO DE CEARÁ EN LOS POLOS LITORAL ESTE, IBIAPABA Y MACIZO DE BATURITÉ

Cliente / Fechas/Presupuesto: Secretaria do Turismo do Estado do Ceará / Banco Interamericano de Desarrollo (BID) / August 2018 – May 2019/ 500.000 US$

Resumen: como parte de un consorcio internacional liderado por HIDRIA, junto con las empresas QUANTA Consultoria y Barcelona Brasil Group, llevamos a cabo la elaboración y actualización de los Planes de Manejo de diferentes áreas protegidas del estado de Ceará (Brasil), así como la planificación de acciones para regular y mejorar el uso público de las áreas, con el fin de asegurar la conservación de sus valores naturales y culturales. El alcance del proyecto incluyó el diagnóstico actualizado de los aspectos físicos, bióticos y socioeconómicos de un total de 12 Unidades de Conservación (UCs), y la elaboración completa de 6 Planes de Manejo, 8 Estudios de Capacidad de Carga Turística y 10 Planes de Uso Público.

Las Unidades de Conservación incluidas en el proyecto presentan ecosistemas únicos y frágiles, como hábitats costeros, complejos dunares y lagunas freáticas, así como extensas áreas remanentes de los ecosistemas amenazados de Caatinga y Mata Atlántica. A la diversidad natural, se suman las actividades realizadas en las áreas protegidas y su entorno por las comunidades locales, y cuyos modos de vida dependen directamente de los recursos naturales presentes en cada lugar. Para la realización de los Planes de Manejo y de Uso Público, el equipo multidisciplinar de consultores llevó a cabo las siguientes acciones: • Trabajos de campo en todas las áreas para el diagnóstico biótico y abiótico de las áreas protegidas, y la identificación de los riesgos y

vulnerabilidades de cada una de ellas. • Realización de talleres participativos de diagnóstico con las comunidades y consejos gestores de las UCs • Redefinición de los límites geográficos de las UCs y propuesta de zonificación de usos realizada de forma participativa con los agentes del

territorio. • Estudio de capacidad de carga turística en las UCs abiertas a la visita pública y propuesta regulatoria de usos. • Divulgación de las actividades, realización de talleres, entrevistas y acciones de difusión del proyecto en diversos medios.

TOURISM POTENTIAL ASSESSMENT AND MANAGEMENT PLANNING OF THE PROTECTED AREAS: RESERVA NATURAL ESPECIAL DE MONTAÑA ROJA, RESERVA NATURAL ESPECIAL DEL MALPAÍS DE LA RASCA AND MONUMENTO NATURAL DE LA MONTAÑA DE GUAZA, SOUTH OF TENERIFE ISLAND

Summary : The purpose of the project was the public use diagnosis / assessment of three protected areas (PA) in the southern part of Tenerife Island, to understand the main problems related to the recreational and touristic uses, which may be affecting the PA conservation. Additionally, an Action Plan was drawn up to correct the detected problems and improve the public use management effectiveness.

To this end, the following actions were carried out:

• Synthetic review of regulated uses in the context of each protected area, and cartography update mainly concerning the areas for public use (trails, tracks, recreational areas, accesses, etc.).

• Initial meetings with the most relevant stakeholders (Public Use Managers 3 PA) to define objectives and detail the final project scope.

• Initial visit (Exploratory) to each one of the protected areas to explore in situ the main access roads and the main trails and public use areas. Preparation of a BASE LINE for the project execution.

• Executive design of the assessment method to be implemented: (1) Survey Design (qualitative approach with a semi-structured interview tool); (2) Design of Field Worksheets for the observation in situ of use behaviors and patterns; (3) Design of possible field experiments to quantify specific impacts.

• Carrying out OBSERVATIONS OF PATTERNS OF USE AND SURVEYS on visitors and tourists of each one of the three protected areas.

Client / Schedule / Budget: Área de Sostenibilidad, Medio Ambiente y Seguridad del Cabildo de Tenerife / August 2018 - January 2019 / € 16,038.07

ELABORATION OF A DOMINICAN SUSTAINABLE TOURISM INDICATORS SYSTEM

Client / Schedule / Budget: United Nations Development Program (UNDP) / December 2018 - May 2019 / USD 43,632.97

Summary: The main objective of the consultancy was to provide the Ministerio de Turismo de la República Dominicana with an Integral Sustainable Tourism Indicators System, complying with the following requirements:

• Design of a methodological tool to assess the tourism activity current state and its effects on the economy, society and environment.

• Preparation of guidelines for a systematic monitoring of the tourism sector and its fulfillment of the 2030 Agenda.

• Management procedures design for the Indicator System regarding the sources of power, frequency and the functions of the persons in charge of the analysis.

This process was carried out in a participatory way, with socialization workshops that validated the proposed indicators’ suitability to assess the tourism activity sustainability in the country.

PRODUCTION OF A SUSTAINABLE TOURISM DEVELOPMENT PLAN FOR TIERRA DEL FUEGO: COMMUNES OF PORVENIR, TIMAUKEL AND PRIMAVERA (CHILE)

Client / Schedule / Budget: Porvenir Municipality / October 2018 - October 2019 / 125,000 USD

Summary: The objective of the consultancy is to prepare, in a participatory way, a planning tool for the integral development of tourism for Tierra del Fuego Province (Chilean Patagonia) as destination, integrated by the communes of Porvenir, Primavera and Timaukel . This plan will identify priority programs, actions and investments for the tourism activity as one of the main economic activities in the territory.

The development of the plans has been carried out by the following actions:

• Elaboration of a participatory diagnosis of the current supply, demand, existing market trends as well as an analysis of the natural/cultural resources that can be established as attractions.

• Conduct Participatory workshops with the main stakeholders of the territory involved in tourism and socioeconomic development to identify main needs for tourism development.

• Identify main investments projects and elaborate a project investment portfolio, design innovative tourism products and strengthen the governance of Tierra del Fuego

• Design a plan for the capacity building of local human resource

• Systematization of the information and preparation of the Plan and implement actions to disseminate the results among all involved stakeholders.

TECHNICAL ASSISTANCE FOR THE PREPARATION OF THE TOURISM INVESTMENT PLAN IN THE WEST REGION OF PARANA (PARAGUAY)

Client/Date/Budget: Organization of IberoAmerican States (OEI) – National Tourism Secretary / November 2017– November 2018 / 249,994.50 USD

Summary: This project is carried out by an international business consortium made up of HIDRIA, AQUATICA and INTUR. Its aim is to support the National Tourism Secretariat of Paraguay (SENATUR) in the preparation of a Tourism Investment Plan as a framework to implement an orderly and sustainable action of tourism development in the West Paraná region. At a specific level, the project was designed with a FUNDAMENTAL GOAL. This goal is the integration of biodiversity and ecosystem services (natural capital) in the planning and management of river tourism in the Iguazú Lake and Monday River basins until its mouth in the Paraná river. The specific objectives are: • Obtain an inventory of tourist attractions. • Make an assessment of ecosystem and biodiversity services that sustain tourist activity in the area • Prepare a study of the local productive system and opportunities to increase the contribution of tourism to local development. • Conduct a study of the legal framework for the implementation and management of sustainable river tourism in the area.

The scope of the work to be developed is: Preparation of the diagnosis of the current situation of tourism in the Western Region of Alto Paraná Preparation of contingent valuation Definition of priority destinations and preparation of initial Listing of investments Preparation of Investment Plan

DIAGNOSIS, BASELINE, AND TOURISM DEMAND ANALYSIS IN THE ITATA VALLEY (CHILE)

Summary:

Valle del Itata (in the Biobío region) includes the communes of Cobquecura, Coelemu, Ninhue, Portezuelo, Quillón, Quirihue, Ránquil, San Nicolás and Trehuaco. This area is characterised by high levels of poverty and low rates of human development. In 2015, it was included in the Delayed Zones of the Sub-secretariat of Regional Development Program (SUBDERE) and received funding from the Regional Government for the development of the "DIFFUSION AND STRENGTHENING OF CULTURAL HISTORICAL TOURISM IN THE ITATA VALLEY", which seeks to promote tourism as a tool to generate new employment and income opportunities.

In order to achieve the transformation of the Itata Valley into one of the tourist destinations in the territory, the actions carried out were:

I. Prepare a geo-referenced inventory with formal and informal tourist offering and tourist attractions of the Itata Valley. II. Prepare a participatory tourism diagnosis with the main local agents that allow defining a territorial vision. III. Carry out a study on current and potential demand, making one survey in key places and one Focus Group with tourist agents at a national

level. IV. Prepare a Action Plan for the Itata Valley 2018-2022, which details priority actions to achieve the tourist development of the Itata Valley.

Client/Date/Budget: SERNATUR (National Tourism Service - Chile) / Oct 2017 – Jan 2018 / 51,258.76 €

DEVELOPMENT OF EXECUTIVE PROJECTS FOR THE CONSTRUCTION OF TOURISM INFRASTRUCTURE IN THE SALTA PROVINCE (ARGENTINA)

Client/Date/Budget: InterAmerican Development Bank (IDB) / Apr 2018 – May 2019 / 120,000.00 €

Summary:

Salta Province has received a loan from the IADB to finance the project “Sustainable Tourism Development Programme for Salta Province (STDP)”. This programme has as main goal to increase the socioeconomic development and reduce the poverty rate. More specific objectives are: increasing the tourism expenditure and formal employment levels. The initiative is developed in Protected Areas of the four regions included in the STDP: Salta, Yungas del Norte, Valles Calchaquíes and Puna.

Salta wants to be positioned as an ecotourism-based destination on the richness or the natural heritage. Through the identification of new infrastructure initiatives, they seek to strengthen the priority destinations and promote nature tourism, adventure tourism and birdwatching.

Following activities were performed:

• Elaborate Territorial Diagnosis to identify the needs regarding tourism infrastructures in the different protected areas: shelters, signage, observatories, docks, viewpoints, etc..

• Elaborate Proposal of intervention on the destination to be validated through participatory workshops in the four regions of the project.

• Elaborate Executive projects for its construction.

• Elaborate Use and Management proposal for selected tourist sites within the Protected Areas and other public use sites.

TECHNICAL ASSISTANCE FOR THE ELABORATION OF A DIAGNOSTIC REPORT, STRATEGY AND ACTION PLAN ON SUSTAINABLE TOURISM FOR THE ORDESA AND MONTE PERDIDO NATIONAL PARK (SPAIN), FOR ITS CERTIFICATION WITH THE EUROPEAN CHARTER OF SUSTAINABLE TOURISM (ECTS)

Client/Date/Budget SEGITTUR (Spain) / Dec 2018-Nov 2018 / 20,787.80 €

Summary: .

The goal of this project is the elaboration of the Strategy and Action Plan for Sustainable Tourism Development for the Ordesa and Monte Perdido National and its influence area, in order to obtain the European Charter for Sustainable Tourism (ECST). The following actions will be carried out: • Creation of participatory structures that allow collaborative work with main stakeholders of the territory throughout

the process; creation of the Working Group and the Permanent Forum on Sustainable Tourism. • Collaborative elaboration of a diagnosis, a tourism demand analysis, the tourism offer and a evaluation of the public

use. • Collaborative elaboration of the Strategy and the Action Plan to obtain the ECST. • Celebration of a closing day and presentation of the final diagnostic report and the proposals of the Strategy and

Action Plan.

TRAINING ACTION WITHIN THE PROJECT "ACTIONS FOR THE DYNAMISATION AND IMPLEMENTATION OF THE ECOTOURISM SECTOR IN THE NATURAL AREAS OF TENERIFE (SPAIN) AND MAURITANIA" (DIOMEDEA-MAC / 4.6c / 151)

Client/Date/Budget: Council of Tenerife. European Affairs and International Cooperation Service (Spain) / Nov 2017- Jun 2018 / 15,000.00 € Summary:

Training actions conducted in the surroundings of the Rural Parks of Teno and Anaga (Tenerife). The works carried out in relation to this project have been:

I. Coordination of experts and design of the training program of the two courses (4 editions) held in the surroundings of RP Teno and the RP of Anaga: "Business Management in Ecotourism" and "Advanced Management of Public Infrastructures for Nature Tourism“.

II. Partial design and implementation of the courses and of the associated didactic materials: Business Management, Accessible Communication and Quality Systems.

III. Design and management of the training platform Moodle, included the preparation of available didactic materials for students. IV. Tutoring throughout the course, included final projects and practical cases in each training activities. V. Coordination of training actions recordings as a supplementary didactic resource available in the training platform for students.

ANALYSIS STUDY AND SYSTEMATIZATION OF THE INTERNATIONAL EXPERIENCE ON GOOD PRACTICES, STANDARDS AND CONSTRUCTION, MODIFICATION AND LEGAL-INSTITUTIONAL MANAGEMENT PARAMETERS OF SCENIC ROUTE AS A BASE FOR THE DESIGN OF ENABLING ROAD INFRAESTRUCTURE AND TOURIST EQUIPMENT OF THE RED INTERLAGOS (CHILE)

Client/Date/Budget : COPEVAL DESARROLLA – Sub Subsecretary of State of Tourism (Chile) / May 2017 – Set 2017 / 43,150.00 €

Summary: The Red Interlagos is a road project located in the regions of Araucanía, Los Ríos and Los Lagos, which allows the access to protected wild areas, rivers, lakes and volcanoes of great scenic beauty, articulating, in addition, the visit to these regions. From the existence of this road, the project seeks to generate and promote the first Scenic Route of Chile and generate the fourth tourist destination of the country through the development of a sustainable and quality tourism. In order to transform the Red Interlagos into a Tourist Scenic Beauty Route provided with infrastructure and enabling equipment, we will carry out the following activities:

I. Elaboration of a comparative analysis of international tourist scenic routes (Benchmarking Analysis) for the purpose of identify the best practices and develop a regulatory framework that will allow make official the denomination of Scenic Routes in Chile. II. On-site evaluation of the current state of the road equipment and identification of the modifying needs and of location of the new equipment. It includes the elaboration of a cartographic inventory of all the infrastructures. III. Design in architectural and engineering terms of the new road and tourism enabling equipment, and preparation of the investment plan.

TECHNICAL CONSULTANCY FOR THE DEVELOPMENT OF MANAGEMENT PLANS FOR A SUSTAINABLE VISITORS FLOW IN THE NATIONAL PARKS OF COIBA AND VOLCAN BARÚ, AND IN THE PROTECTED LANDSCAPE OF SAN LORENZO (PANAMA)

Client/Date/Budget : ECOTUR-AP PROJECT – Ministry of Environment (Panamá) / Jul 2017 – Nov 2017 / 35,000.00 USD

Summary: The protected areas of the ECOTUR-AP Project have been strengthened with the development of Public Use Plans (PUPs), as spatial planning tools that help to organize the use of the protected space in terms of the public use allowed in the Management Plans (MPs) and the differentiation of the Visiting Sites (VS) in each of them. The project intends to elaborate the Management Plans of Increasing Visitors Flow in San Lorenzo, Coiba and Volcán Barú, based on the Public Use Plans for each protected area, expanding and detailing the monitoring and mitigation measures (environmental and social) raised. This will include a Solid Waste Management Plan, Wastewater Management Plan and Use and control Plan for each of the visiting areas. This consultancy seeks to implement the development of indicators implementation protocols that help the rapid decision making to the management team. It would range from immediate action to restrictive measures such as closing or change the path design of trails. By means of the development of this consultancy, we seek to consolidate this CC and LAC analysis of the PUPs of the priority protected areas such as BPPP San Lorenzo, PN Coiba and PN Volcán Barú. The purpose is that the managers of these protected areas can have warning protocols of the proposed monitoring indicators, and others that this consultancy can propose.

TECHNICAL SUPPORT FOR THE PREPARATION OF THE TOURIST CORRIDORS DEVELOPMENT PROGRAM IN URUGUAY

Client/Date/Budget: Inter-American Development Bank (IDB) / Aug 2016– Oct 2016/ 144,700.00 USD

Summary: HIDRIA is part of a consortium together with TMR Experience and CSI Ingenieros, that provides technical support to the Ministry of Tourism (MINTUR) and the IDB Project Team in the preparation of the Tourist Corridors Development Program (UR-L1113), specifically in the elaboration of a Tourist Investment Plan as a framework to carry out an ordered action of tourist development along the Uruguay River Corridor.

The work objectives were: • Selection and technical description of priority investments in the Uruguay River corridor to be included in the Program, integrating the value of biodiversity and ecosystem services (natural

capital) into these investments. • Conduct a contingent valuation of the new tourist products of the Corridor and the ecosystem services linked to them. • Identification of determinants for investment at the local level. The geographical scope of the consultancy has been the Uruguay River Corridor, including from the Department of Colonia to the Department of Artigas.

APPLICATION OF THE TOURIST QUALITY ACCREDITATION "Q" FOR THREE BEACHES IN THE MUNICIPALITY OF O GROVE (Galicia-SPAIN)

Client/Date/Budget: Town Council of O Grove (Spain) / May – August 2017/ 11,980.00 €

Summary: The municipality of O Grove has approximately 10 km of beaches and coves for tourist use. Many of these beaches already have been awarded with the Blue Flag, a quality distinctive that the European Union gives to those beaches that meet specific conditions of health, hygiene, services, etc. To continue with the commitment to quality tourism, the Town Council has decided to carry out the procedures for obtaining the Q Flag of Tourism Quality, awarded by the Spanish Tourism Quality Institute (ICTE), in three of its most recognized beaches: Lanzada, Raeiros and Area da Cruz.

The requirements to obtain this certification are regulated by the UNE - ISO 130009: 2006 of Tourism and related services. Requirements and recommendations for the management of beaches.

Among the tasks we carry out, we highlight:

• Advice to the technical staff of O Grove during the certification process (support preparation of necessary forms and protocols, selection of auditing entity, etc.)

• Preparation of a summary document of the current state of the beaches.

• Elaboration of a proposal of necessary improvement actions to carry out in each of the beaches.

• Monitoring of the accreditation process.

TECHNICAL ASSISTANCE FOR THE ELABORATION OF A CARRYING CAPACITY ANALYSIS FOR THE MARINE-COASTAL ENVIRONMENT OF FORMENTERA ISLAND IN ORDER TO GUARANTEE CONSERVATION AND SUSTAINABLE USE OF COASTAL FRONT (SPAIN)

Client/Date/Budget: Insular Council of Formentera (Spain) / Jun 2016 – Sep 2016/ 21,441.14 €

For this, the objectives of this work are:

Summary: The purpose of this project is to make a diagnosis on the current situation regarding the recreational anchoring on the coast of Formentera Island, as well as the carrying capacity of this coastal area, taking into account the conservation needs of its relevant environmental values.

• Identify the most frequented areas by recreational boats on the coast of Formentera , and with greater anchoring pressure.

• Study and analyze the current demand for anchorage in different areas of the coast during the high season (July-September), estimating the average number of boats that go to each anchoring area.

• Identify and georeference the greatest conflict areas ("hot spots") in terms of demand for the anchoring, in view of possible regulatory actions that need to be implemented.

• Tourism zoning of the maritime-coastal environment, in accordance with current legislation and with plans aimed to public use regulation on the coast and in delimited protected areas.

• Determine the carrying capacity for recreational boat anchoring in the priority coastal areas of the island, based on different criteria.

Client/Date/Budget: Insular Council of Tenerife (Spain) / Mar-Nov 2016/ 17,999.00 €

Summary: The objective is to design a model for the public use management and sustainable development of Masca, which allows an adequate response to

the new and multiple forms of relationship with nature proposed by today's society, contributing to the maintenance of heritage resources and guaranteeing

the visitors safety. The scope of the project can be summarized:

I. Determination, characterization, programming and evaluation of a Work Operational Plan 2017-2020.

II. Definition of the "Masca Village Access Strategy“. Selection of first actions that can be executed directly during the 2016 financial year.

III.Promote a communication and participation process about the "internal visit model for the Caserío de Masca and Barranco".

IV.Advise the management and technical team of the Insular Councial in the planning and operation for the generation of a sustainable tourism in the Rural

Park of Teno

DESIGN OF A PUBLIC USE ORDERING AND SUSTAINABLE DEVELOPMENT MODEL IN MASCA, RURAL PARK OF TENO (TENERIFE ISLAND, SPAIN)

Client/Date/Budget: UNDP Georgia / Sep 2015 – Sep 2016 / 49,243.00 €

Summary: This Project is part of the UNDP/GEF Project “Expansion and Improved Management Effectiveness of the Achara Region´s Protected Areas”, that seeks to enhance the management effectiveness, bio-geographical coverage and connectivity of Protected Areas of the Achara Autonomous Region of Georgia in order to better conserve to globally unique Colchic Forest (temperate rainforest), an authentic lunge of this corner between Europe and Asia.

The expected outputs of this Project are:

I. An overall Achara PA system Sustainable Tourism Strategy and Action Plan.

II. Individual Tourism Plans for Kintrishi, Mtirala and Machakhela Protected Areas.

As initial steps our team has produced a “Baseline Situation and Analysis Report” of the existing tourism situation, providing relevant information of the existing tourism attractions and resources and analysing in detail the potential business opportunities for Ecotourism development, working together with private and public stakeholders through a series of meetings and workshops hold in Batumi and Tbilisi.

PROVISION OF SERVICES FOR ELABORATION OF ADJARA PROTECTED AREAS SYSTEM SUSTAINABLE TOURISM DEVELOPMENT STRATEGY AND PLAN OF ACTION (GEORGIA)

Client/Date/Budget: Ministry of Industry, Tourism and Trade (Spain) / Sep 2015 – Apr 2016 / 31,788.00 €

Summary: The main objective of the project is to develop a Sustainable Tourism Action Plan for Cabañeros National Park, for the renewal of the ECTS, as well as preparing the documentation required for the ECTS application of Tablas de Daimiel National Park. The expected outcomes of our work are:

• Development of Assessment Report on the Demand, Tourism Supply and Public Use Evaluation in both parks and their influence areas.

• Developing a Monitoring and Evaluation Report of the Strategy and Action Plan 2009-2013 of Cabañeros National Park.

• Development of a new Strategy and Action Plan for Cabañeros National Park.

• Drafting a preliminary Strategy and Action Plan for Las Tablas de Daimiel National Park.

• Development of a Dissemination and Communication Plan to provide more visibility to the project and its expected achievements.

Developing of a Monitoring Plan to keep our client informed and up to date via monthly reports and follow-up meetings.

Client/Date/Budget: Galician Tourism Agency (Spain) / Aug 2015 – Oct 2015 / 19,790.76 € Resumen: This project has two objectives: (1) to carry out a delimitation of the Portuguese Way historical route from Santa Maria da Feira to Porto, and from Porto to Braga and Ponte de Lima (known in Portuguese as “Caminho de Braga”) and propose a final route based in the analysis; (2) to identify and assess the support infrastructure for pilgrims (signage, hostels and other accommodation services) in order to identify their needs for improvement, as well as elaborating an inventory of the heritage resources associated with the route.

DEVELOPMEMT AND DISSEMINATION OF A NETWORK OF SIGNPOSTED TRAILS, IN LINE WITH THE PRINCIPLES OF THE EUROPEAN CHARTED FOR SUSTAINABLE TOURISM IN PROTECTED IN THE MACARONESIA REGION (SPAIN)

Client/Date/Budget: Tenerife Tourism Board (Spain) / Aug – Nov 2015 / 7,490.00 €

Summary: The actions to be developed are part of the CAMINMAC Project “Activities for the development and dissemination of a network of signposted trails, in line with the principles of the European Charter for Sustainable Tourism in Protected Areas”, co-financed by the MAC Transnational Cooperation Programme 2007-2013. The Project includes the following activities.

I. Elaboration of Manual of Ecotourism Criteria for enterprises working around the trails network.

II.Dissemination among tourism enterprises selected to promote the content of the best practices manual for sustainable tourism services with the aim of supporting the creation of quality tourism products related to the trails network.

Client/Date/Budget: Tenerife Tourism Board (Spain) / Sep 2013 – Mar 2014 / 17,996.00 €

DEVELOPMENT OF A SUSTAINABLE TOURISM ACTION PLAN FOR RENEWAL OF THE EUROPEAN CHARTER FOR SUSTAINABLE TOURISM (ECST) FOR CABAÑEROS NATIONAL PARK, AND A SUSTAINABLE TOURISM ASSESSMENT AND STRATEGY FOR TABLAS DE DAIMIEL NATIONAL PARK (SPAIN)

SERVICE CONTRACT FOR THE STUDY OF TWO ITINERARIES OF THE ROUTE OF THE PORTUGUESE WAY OF SAINT JAMES, INCLUDED IN THE TRANSNATIONAL COOPERATION PROJECT OF GALICIA-NORTHERN PORTUGAL EUROREGION 2020, UNDER POCTEP OPERATIONAL PROGRAM (SPAIN/PORTUGAL )

TECHNICAL ASSISTANCE FOR THE DEVELOPMENT OF A DIAGNOSIS OF THE TOURISM SITUATION IN MASCA AND PARTICIPATORY ACTION PLAN (TENERIFE ISLAND, SPAIN)

Summary: Masca is one of the most visited natural enclaves of Tenerife´s Island. Due to its attraction capacity, it is needed to take measures for controlling the flow of visitors in order to promote natural resources sustainability and generate socioeconomic strategies that benefit the area and its inhabitants. Our team, together with Birding Canarias, has carried out an assessment of the socioeconomic and tourism situation of the area, with the objective to define an Action Plan with strategic lines with the aim of regulating the tourism sector in Masca. This Project has been developed in two phases: • Phase I – Analysis and Diagnosis. Revision and analysis of existing and published projects, plans and reports for tourism planning in

Masca. Phase I has as objective the production of an updated Diagnosis of the tourism and socioeconomic situation. • Phase II – Elaboration on an Action Plan. Includes the definition of strategic lines for tourism development of Masca and a detailed

Action Plan validated by major stakeholders (local community and tourism related actors).

PREVIOUS STUDIES AND WORK TO DESIGN AND WRITE THE CONSTRUCTION PROJECT OF A NEW OCEANARIUM IN SALVADOR DE BAHIA CITY (BRAZIL)

Client/Date/Budget: Bahia Tourism´s Secretary (Brazil) / Jan 2013– Mar 2016 / 808,930.91 €

Resumen: HIDRIA acts as a project leader with two more partners: BLUEDISPLAYS, Irish company specialized in aquariums design and VALLADARES PRADO Group, a Brazilian company of architects and engineers, the entity that signs the contract. The project intends to accomplish all necessary studies to evaluate the possibility of building a large tourist equipment such as an Oceanarium or a Marine Park, including the location and geo-marketing´s studies to find the best location for this structure in the complex network of urban city of Salvador. Such preliminary studies are divided into 12 sections: Work plan; Study of conception; Location and geomarketing study; Neighborhood and traffic impact studies and mobility; study, engineering and architectural projects studies; socio-economic feasibility study; financial feasibility study; master plan; environmental impact study; study of value for money; modelling studies institution / operations management; terms of reference for construction project.

Client/Date/Budget: Insular Council of Formentera (Spain) / Sep 2016 – Dec 2016 / 21,689.25 €

Summary: This project seeks the design and development of a regulation and control system of recreational anchoring, effective and realistic, from a triple perspective (technical, economic and administrative), as well as the preparation of a roadmap for its future implementation by phases in the maritime-coastal area of Formentera Island. With this aim, the scope of the work to be developed is:

• Define a Recreational Boat Anchoring Regulation System that is sustainable, effective and realistic, from the triple perspective proposed.

• Prepare an Implementation Plan for this regulation system, which contemplates several phases so that it can be adjusted in the island environment.

DEFINITION AND IMPLEMENTATION OF A REGULATORY SYSTEM FOR RECREATIONAL ANCHORING IN FORMENTERA ISLAND (BALEARIC ISLANDS, SPAIN)

DESIGN AND IMPLEMENTATION OF A COMMUNITY-BASED ECOTOURISM PLAN ON THE WETLANDS OF FUVAHMULAH AND HITHADHOO ISLANDS (MALDIVES)

Client/Date/Budget: Ministry of Environment and Energy (Maldives) – World Bank / Apr 2013– Sep 2014 / 505,020.00 USD

Summary: HIDRIA acts as a leading company (in a joint venture with the company AQUATICA Ingeniería Civil SL) in the design and implementation of two management plans for two protected areas linked to the most important wetlands of the Maldives Islands, located on the islands of Hithadhoo (Addu Atoll ) and Fuvahmulah. The objective of the plans is, in the first place, to enable the protection and conservation of wetlands, as a tool to fight against climate change; and secondly, to favor its ecotourism development, with the purpose of creating new economic opportunities for the local community. With this aim, we designed a plan, in which strategic lines identified as priority were developed. The Plan included the design of new tourism products and new infrastructures in order to promote tourism. The elaboration of ecotourism management and development plans has been carried out with a participative approach with the objective of involving local communities and facilitating their empowerment.

In addition to the draft plans, the project included the execution during 1 year of the actions contained in the plans. Among the actions we implement, we highlight: (1) The preparation of a manual for the creation of tourism products geared to the local community; (2) Execution of an ecotourism training program for tourism service providers and potential guides; (3) The preparation of a Volunteer Program for the protection of Wetlands; (4) The design and implementation of an awareness campaign on Climate Change; etc.

SERVICES CONTRACT FOR THE DEFINITION OF A FLUVIAL HIKING TRAIL FOR THE RIVER ULLA (GALICIA-SPAIN)

Client/Date/Budget: Santiago Tourism Board (Spain) / Nov 2016 – Jan 2017 / 12,100.00 €

Summary: The Ulla-Deza fluvial system is an area with relevant natural and cultural heritage and one of the main water resources of Galicia. In this way, it is necessary to carry out a study that support the tourist use of the Ulla river by means of its resources enhancement. The creation of a long-distance trail (GR) is determined as the backbone of the area. The geographical scope of the study covered 8 of the 20 municipalities bathed by the Ulla river.

To carry out this study, we develop the following tasks:

I. Identification and review of existing bibliographic sources and benchmarking analysis of similar initiatives.

II. Realization of individual interviews with the main agents of the territory.

III.Field visits to analyze the potential of the future long-distance trail.

The deliverables of this project were:

i. Diagnosis of the current situation and analysis of the feasibility of developing a long-distance trail on the banks of the Ulla River.

ii. Design of a preliminary route (including maps at 1: 25000 scale).

iii.Action Plan with the main measures to be developed for the creation of a tourist destination with the Ulla River as the main attraction.

TECHNICAL ASSISTANCE FOR THE EVALUATION OF TOURISM EXPERIENCES DEVELOPED WITHIN THE “MEDITERRANEAN EXPERIENCE OF ECOTOURISM PROJECT” (MEET)

Client/Date/ MEET Network Secretary – IUCN / Apr – Sep 2014 Summary: The IUCN MEET Project seeks to promote sustainable tourism for socio-economic improvement and development of the territories, involving 10 Mediterranean countries (Italy, France, Spain, Jordan, Lebanon, Egypt, Malta, Cyprus, Greece and Tunisia), pursuing the following objectives:

1. Establishment of a formal agreement for cross-border cooperation in the development of ecotourism. 2.Supply of a catalog of tourist packages, including the protected areas of the 10 countries concerned. 3. Defining an “Ecotourism Planning Concept” for the non-European Mediterranean countries, concerning the Charter for Sustainable

Tourism (ECTS). 4.Implementation of a Mediterranean Ecotourism Network to foster cooperation between the different protected areas of the Mediterranean

regarding sustainable tourism support and promotion of conservation of the territories in which they develop.

SERVICE CONTRACT FOR THE STUDY OF THE ROUTE OF PORTUGUESE WAY OF SAINT JAMES IN THE NORTH OF PORTUGAL, UNDER POCTEP OPERATIONAL PROGRAM OF SPAIN AND PORTUGAL Client/Date/Budget: Galician Tourism Agency (Spain) / Jan 2015 – Apr 2015 / 43,880.65 € Summary: The goal of this project is to provide, both to the Galician Tourism Agency and the Portuguese Municipal Chambers, the delimitation of the historical route of the Saint James Way as it passes through the northern region of Portugal. The delimitation of the route was made according to historical, geographical and tradition of use of the different itineraries identified, based on a comprehensive historical literature and cartographic research. Once the final route was defined, we carried out the following activities, that allow us to determine the current state of the route and identify the needs for improvement.

1. Catalogue and assessment report of pilgrim hostels (albergues). 2. Catalogue of signal types and identification of new signage needs. 3. Catalogue of historical and cultural heritage resources associated with the route. 4. Catalogue of complementary services for pilgrims.

Client/Date/Budget: Consortium for the Rehabilitation of Puerto de la Cruz (Spain) / Dec 2014 – Apr 2015/ 44,000.00 € Summary: HIDRIA, together with a specialized consultancy in branding and marketing, is working in the design the strategic tourism planning for the promotion of Puerto de la Cruz for the next three years (2014-2016). Among the objectives to be achieved with this plan it has to be mentioned: (1) enhancement of the existing tourism resources in Puerto de la Cruz, (2) improvement of the city´s positioning, and (3) launching of new tourism products and differentiated and innovative experiences that can contribute to improve the city´s competitiveness at national and international level. The main actions to be implemented throughout the four months of work include: Diagnosis, Strategic Marketing Plan and Operational Marketing Plan.

TECHNICAL ASSISTANCE FOR THE DESIGN OF THE TOURISM MARKETING PLAN OF PUERTO DE LA CRUZ (SPAIN)

DESIGN AND CREATION OF THEMATIC ROUTES; DESIGN AND PRODUCTION OF AN INTERPRETIVE CENTRE FOR PROMOTION AND ENHANCEMENT OF THE VOLCANIC EXPERIENCE ON LA GOMERA ISLAND (CANARY ISLANDS, SPAIN)

Client/Date/Budget: Tourism Board of La Gomera (Spain) / Dec 2012 – Mar 2013 / 34,350.80 €

Summary: This work aims at improving the position of the La Gomera island as a sustainable tourism destination, therefore we worked to create a unique and differentiating tour that would be able to integrate in an interpretive way the single values of this volcanic territory and the added-value that the island can provide from the perspective of culture, tradition and as an example of millennial coexistence with the forest. This project was developed upon 3 specific objectives:

1. Design 3 Thematic Tourist Routes, which allow visitors to value the most representative elements of the natural, cultural and historical heritage of La Gomera.

2. Provide the 3 paths with low impact Interpretive signs, which were complemented with the use of QR codes and a specific Web Platform that helped to conceptualize and bring closer to all visitors the heritage of the island.

3. Design 3 brochures to promote Tourist Thematic Routes, giving information of each stop and offering to the visitors a guide map and other contents.

PILOT PROGRAM OF ASSESSMENT TO ADAPT CHEESE FARMS TO TOURISM VISITS ON THE ISLAND OF FUERTEVENTURA (CANARY ISLANDS, SPAIN)

Client/Date/Budget: Island Council of Fuerteventura (Spain) / Nov 2013 – May 2014 / 14,660.00€

Summary: With the aim of generating tourism activities related to majorero cheese, the Tourism of Fuerteventura requested us to assess cheese factories/farms to offer tourism services in their establishments. HIDRIA carried out a Personal Technical Advising to 19 participant farms, providing a “Master Plan” with essential recommendations to receive visitors at their establishments.

CREATION OF MARKETABLE TOURISM EXPERIENCES ON LA GOMERA ISLAND (CANARY ISLANDS, SPAIN)

Client/Date/Budget: Tourism Board of La Gomera (Spain) / Jun – Dec 2013 / 12,611.00€

Summary: La Gomera Tourism asked us the definition of original, attractive and marketable tourism experiences on the island. HIDRIA began a working process in order to establish procedures and criteria to gain, select and define in a coherent way the tourism experiences that could be marketable. The consultant team carried out a participative process with the enterprises that shown interest in participating in this process of creating tourism experiences.

DESIGN AND CREATION OF TOURISTIC PATHS AND TOURS THAT IMPROVE THE TOURISM DEVELOPMENT IN VIGO (GALICIA, SPAIN)

Client/Date/Budget: Tourism Board of Vigo (Spain) / Jul - Aug 2012 / 27,634.00€

Summary: The city of Vigo, within the Competitiveness Plan "Vigo, Urban Tourism & River" promoted the design and creation of several tours through the city in order to improve image of Vigo and its position as an important national destination. In this context, the work carried out was:

1. Design and create a city tour called "Museum of the Sea Tour". 2. Design and creation of a city tour "Youth Weekend". 3. Design and creation of Architectural paths through the city of Vigo. We designed four self-guided paths aimed at all audiences to show the history of the city,

Vigo, through its architecture. These 4 paths were: Old Vigo, Vigo Maritime, Seigniorial Vigo, Vigo from Yesterday and Today.

Client/Date/Budget: Tourism Board of La Gomera (Spain) / Jun – Dec 2013 / 12,000.00 € Summary: The aim of this project – related to Tourism Competitiveness Plan of “Canary Island: a volcanic experience” - is to recognize different companies as Tourist Information Points. This process established mechanisms to improve the cooperation between public and private institutions in order to create a quality tourism information system and to provide visitors with relevant information about the tourism resources of La Gomera.

TECHNICAL ASSISTANCE FOR THE ACCREDITATION OF ENTERPRISES AS TOURIST INFORMATION POINTS ON THE ISLAND OF LA GOMERA (CANARY ISLANDS, SPAIN)

Summary: HIDRIA together with AQUATICA Ingeniería Civil participated in the elaboration of a study and diagnosis of the nautical sector and marinas in the Balearic Islands, with the objective of developing a needs plan for the different activities: recreational, fishing and comercial boating. This document will serve as basis for the future planning of the ports system of each island and of the Balearic Islands as a whole. The TASKS to be implemented throughout the consultancy are:

_ Study of the coastal and marine environment and the socioeconomic situation and tourism of the Balearic Islands. _ Study of the ports current situation and the existing marina berths supply. _ Study of the marinas berth demand analysis and forecast. _ SWOT analysis and _ Preparation of an Action Plan. _Strategic Environmental Assessment

ELABORATION AND WRITING OF A DEMAND STUDY AND NEEDS ANALYSIS OF THE NAUTICAL SECTOR IN THE BALEARIC ISLANDS FOR THE DRAFTING OF PORTS MASTER PLANS (SPAIN)

Client/Date/Budget: Ports Illes Balears – Goverment of Illes Balears (Spain) / Sep 2014 – Mar 2015 /22.956.23 €

ELABORATION OF A PRELIMINARY STUDY AND CONSTRUCTION PLAN FOR THE CREATION OF A NEW TOURISM FACILIITY CALLED “MAGICAL FOREST” WITHIN THE FRAMEWORK OF THE TOURISM COMPETITIVENES PLAN “PORTAS OF GALICIA”, IN LAZA COUNCIL, MONTERREI-VERÍN REGION (GALICIA, SPAIN)

Client/Date/Budget: Tourism Competitiveness Plan “Portas of Galicia” (Spain) / 2012-2013 / 85,100.00 €

Summary: Our consultant team was hired for the design and elaboration of a new tourism product, located on the southern border of Galicia with the objective of revitalizing the intimate relationship between the region (Galicia) and its forests, not only as a area of natural resources but also a producer of a rich intangible heritage (myths and legends). The work was accomplished in two annualities.

2012 - The preliminary study was carried out including an assessment of surrounding tourism destinations and a competitor analysis. Moreover, a deep analysis of the territory Monterrei-Verin was made in order to find the most suitable location for the placement of the new equipment. The selection of the area was made based on environmental criteria ( woodland cover, forest mass, biodiversity,…), territorial (connectivity…), and tourist (tourist infrastructure, nearby tourist resources ….). From this point a initial proposal was elaborated to public exhibition and inform stakeholders involved.

2013- With the location identified and the availability of the public and private owners, the technical project for the construction of the new equipment was developed.

The equipment was designed to occupy a surface of 52 ha., divided in 4 areas:

(1) Recreational Area– Resting area (2) Reception area – it refers to the parking and reception area, which also includes an interpretive centre of the forested area. (3) Sensorial Area– experiential paths through forest environment to enhance its tangible and intangible values. (4) Adventure Area- area for the adventure and challenge activities, taking advantage of the beauty of the forest the area also host

exclusively designed “BIRD NESTS”, an educational area at the top of the trees.

EXPERIENCIA MAXIMADE TU AUDIENCIA

GESTION Y PROTECCIÓN DEL PATRIMONIO

REVELACION DEL SIGNIFICADO DEL

LUGAR

PLANIFICACIONPLANIFICACION

Client/Date/Budget: Tourism Board of Tenerife (Spain) / May - Jul 2010 /

Summary: This project comprises the Interpretive Planning of the Tourism Product and the draft up of an Integrated Plan of Action within the framework of the “Tenerife, Volcanes de Vida” Tourism Competitiveness Plan. Its implemented objectives were:

• To plan the interpretation/communication process which would give conceptual support to the development of the Plan. • To identify those resources which could become the axis of the Volcano Tourism Product, as well defining new possible

products or services. • To draft up an Integrated Plan of Action which would be implemented following the Plan guidelines.

Matriz de Implementacion

POR QUE?

¿QUE?

PARA QUIEN?

¿CÓMO? ¿ DONDE? CUANDOEVALUACIÓN

CONTINUA

TECHNICAL ASSISTANCE FOR THE DEFINITION AND POSITIONING OF THE NATURAL AND VOLCANIC IDENTITY ON TENERIFE ISLAND (SPAIN)

CONSULTANCY AND TECHNICAL ASSISTANCE FOR THE ELABORATION OF A TOURISM USE PLAN IN NATURALPROTECTED AREAS OF TENERIFE (SPAIN)

TECHNICAL ASSISTANCE FOR THE ENTREPRENEURIAL BUSINESS VERTEBRATION OF A TOURISM PRODUCT CLUB “GREAT ROUTE OF THE VOLCANIC EXPERIENCE” ON TENERIFE ISLAND: 1st and 2nd Phase (SPAIN)

Client/Date/Budget: Tenerife Tourism Board (Spain) / 2012 – 2013 / 98,640.00 €

Summary: The Assistance was developed for 2 years in a methodological process of introducing a

Tourism Product Club, working with 145 public and private entities which were assisted through several

workshops and participative processes until their inclusion into the Product Club. During this process,

individual assessment reports were elaborated for each enterprise involved. In order to verify the

correct performance and implementation of the commitments and criteria to be part of the Product

Club, we carried out a technical audit with the following methodological strategy:

I. Identification visit: an inception visit in which we verify whether the enterprises comply with a

series of compulsory and supplementary criteria, on this inception visit an Identification Report

was elaborated including improvement recommendations.

II.Thematic visit: with this visit we helped entrepreneurs with the creation of tourist services

related to the “Volcanic Experience”. The result of the visit was a “Thematic and Improvement

Report” in which several actions were proposed in order to increase the presence of the volcanic

theme into their services.

III.Evaluation Visit: In order to certify improvements made and the compliance with the criteria

and the “volcanic theme “ an additional visit was made. The evolution of each enterprise was

reflected on a Final Evaluation Report.

Client/Date/Budget: Tenerife Tourism Board (Spain) / Aug 2009- Mar 2010 / 50,000.00 €

Summary: This project includes a study to evaluate the options, restrictions, reception capacity and uses of the different natural spaces of Tenerife (in marine as terrestrial environment, and in maritime - terrestrial interface).

The aims were:

• To know the reality of the regulative frames, current and potential uses and differential factors according to spaces

• To design "pilot" plans of tourism use in four selected natural areas that work as models for other natural areas.

• To know the offer, resources and services in the natural areas of the island, and to determine the problems of compatibility and

adjustment between the conservation restrictions and the options for tourist use.

• To diagnose the current tourist offer (public and private) in protected areas.

• To detect the main elements that obstruct the development of the tourist offer.

• To define an action plan that promotes and consolidates the development of a sustainable tourism offer in the context of the natural

protected areas of the island, taking the European Charter for Sustainable Tourism as reference.

Client/Date/Budget: Island Council of La Gomera (Spain) / Jul – Nov 2010 / 15,168.90 € Summary: This technical assistance was carried out within Tourism Competitiveness Plan called “Canary Island, a volcanic experience” signed by Cabildo de La Gomera, Spanish Tourism Institute (TURESPAÑA) and the Canary Island Tourism Board.

The main objective of the project was to define accessibility improvements in public facilities and infrastructures around touristic

areas on the Gomera Island. The project was developed around four transversal concepts:

• The INTEGRALITY to diagnose the problem, taking into account several physical , socioeconomic and cultural factors

that affect the scope of the project. • The SUSTAINABILITY as fundamental premise to balance the promotion of tourism and the right of universal

accessibility. • The INFORMATION as essential tool to raise awareness and to involve local populations about existing problems. • The CREATIVITY and INNOVATION to identify and propose the improvements and needs more technically and operationally effective.

TECHNICAL ASSISTANCE TO THE INVENTORY, DIAGNOSE AND UNIVERSAL ACCESSIBILITY IMPROVEMENT PLAN FOR PUBLIC TOURISM EQUIPMENT IN THE ISLAND OF LA GOMERA (SPAIN)

Client/Date/Budget: Insular Association for Rural Development of La Gomera (Spain) / Sep 2010-Jan 2011 /25.000 €

Summary:

The main objective of this project was to carry out a fieldwork in the area of influence of the National Park of the island of La Gomera to develop a participated analysis of the most suitable tools to improve eco-tourism and its impact on those national parks who have joined the European Charter for Sustainable Tourism. To do so, the following actions were carried out: • Participated analysis of the most suitable tools to improve eco-tourism and its impact on those national parks who have

joined the European Charter for Sustainable Tourism, paying special attention to those activities linked to the primary sector, food and agriculture sector and youth and women groups.

• Activities currently and potentially on offer which could become a whole pack of activities. • Creation of an offer which would combine most of these activities until a tourism pack becomes a reality. • Definition of the guidelines to improve the quality in the Visitor Assistance Service. • Assistance to defining the general and specific key factors to explore and understand the area and create high quality

experiences in every single aspect.

SPECIFIC OBJECTIVE 1. To analyze current accesibility levels in public tourism facilities. SPECIFIC OBJECTIVE 2. To design an action plan to improve the accesibility levels and universal design around public tourism facilities on la gomera island.

TECHNICAL ASSISTANCE FOR THE FIELDWORK RELATED TO A PARTICIPATED ANALYSIS OF THE MOST SUITABLE TOOLS TO IMPROVE ECO-TOURISM AND ITS IMPACT ON THOSE NATIONAL PARKS WHO HAVE JOINED THE EUROPEAN CHARTER FOR SUSTAINABLE TOURISM (La Gomera Island, SPAIN)

TECHNICAL ASSISTANCE FOR THE PRELIMINARY STUDY ABOUT THE LEVELS OF UNIVERSAL ACCESSIBILITY IN TOURISM EQUIPMENT CONNECTED TO NAUTICAL PRODUCT OF BENICARLÓ-PEÑISCOLA (SPAIN)

Client/Date/Budget: City Council of Benicarló and Peñiscola (Spain) / Jan – Jun 2012 / 12,000.00€

Summary:

This project had as main objectives study and identify the universal accessibility levels that exist in coastal areas related to nautical / littoral tourism of municipalities of Peñíscola and Benicarló. To do this the technical team of HIDRIA worked on four main aspects: The HOLISTIC way to diagnose and face the problem, taking into account different physical, social, economic and cultural issues that

affect the work. The SUSTAINABILITY as fundamental principle to balance the tourist promotion and the accessibility like a right to all citizens. The INFORMATION as essential approach to consciousness and made the population take part of the existing problems CREATIVITY e INNOVACION to promote those technical improvements for both city councils. To do this we made all tasks requested by Tourism Competitiveness Plan of Benicarló - Peñíscola, grouping them into the specific objectives that are presented below: SPECIFIC OBJECTIVE 1. IDENTIFY THE LEVELS OF ACCESSIBILITY EXISTING IN THE DIFFERENT TOURISTIC OF PUBLICEQUIPMENTS AND LEISURE AREAS ALONG THE COAST LINKED TO NAUTIC TOURISM. SPECIFIC OBJECTIVE 2. PROPOSE AND DEFINE INITIAL ACTION PLAN FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF THE EXAMINED FACILITIES, LEISURE AND SPACES OF PUBLIC USE.

DESIGN AND PRODUCTION OF ENVIRONMENTAL AWARENESS INTERPRETIVE BOARDS RELATED TO THE WHALE WATCHING PRODUCT (SPAIN)

Client/Date/Budget: AREA RURAL S.L. – Island Council of Tenerife (Spain) / Nov 2010- Feb 2011/ 18,471.00€

Summary: In this project we were in charge of the conceptual and graphic design of several information and interpretation boards about the importance of the natural heritage linked to the cetacean population as well as enhancing the value of whale watching activities as a tourism product. To achieve so we chose interpretation panels and boards directed at both local and visitor public, and they were placed in those harbours which hold the main whale watching activity (Los Cristianos, Puerto Colón y Los Gigantes) and their area of influence (Arona, Adeje y Santiago del Teide). For the interpretation boards we chose some accessible elements (such as braille plates and bronze carvings of Pilot Whales) thereby betting on universal accessibility.

DESIGN, PLANNING AND DEVELOPMENT OF DIGITAL TOOLS FOR IMPROVE THE MANAGEMENT OF THE TOURISTIC PRODUCT CLUB “ISLAND BIG TOUR OF VOLCANIC EXPERIENCE" ON THE ISLAND OF TENERIFE (SPAIN)

Client/Date/Budget : Tourism Board of Tenerife (Spain) / Jan- Dec 2012 / 7,020.00€

Summary: At same time that we developed the work of Corporate Structuring Product Club to "Island Big Tour of Volcanic EXPERIENCE" our consulting team worked all year (2012) to design two different tools witch would aloud our client to organize and management the touristic resources in a efficient way.

On one side , working in a tool in GIS format, where all resources and entities that belong to Product Club were geographically referenced, and on the other side, a HTML tool for presentation of this resources and entities in our customer's website (www. webtenerife.com)

Client/Date/Budget : Tourism Board of Gran Canaria (Spain) / May 2011- Mar 2012 / 8,890.00€

Summary: To achieve the objectives of the project we develop this tasks:

• Coordination & Communication with the Manager of the Plan • Technical Supervision of this work, included in the Plan: Rehabilitation and adaptation of Degollada Becerra Interpretation Center. • Organization and planning field work days for the success execution of the project. • Attendance at Coordination Meetings of the project • Specialized advisement to design and planning, control, assessment and closing of the project • Additional technical services: To write technical documents and tenders for contracts, technical assessment and proposals, oral

presentations with the different stakeholders of the project, etc. • To define an Operative Management Plan for Degollada Becerra Interpretation Center that compile every possibilities in sustainable and

operative development of the center.

TECHNICAL ASSISTANCE TO EVALUATE AND ADVICE FOR THE INTEGRAL ADAPTATION AND DEFINITION OF A SUSTAINABLE MANAGEMENT PLAN FOR THE “DEGOLLADA BECERRA” INTERPRETATION CENTER (Gran Canaria Island, SPAIN)

VALUABLE DIAGNOSIS AND ELABORATION OF A STRATEGIC PLAN FOR THE VALUATION OF THE WHALE WATCHING PRODUCT IN TENERIFE ISLAND (SPAIN)

Client/Date/Budget: Island Council of Tenerife (Spain) / Dec 2008- Mar 2009 / 15,000.00 €

Summary: The objective of this project was to elaborate a preliminary diagnosis of the whale watching activity in Tenerife and to analyze the quality, sustainability and the satisfaction/demand levels that existed among the tourists. This diagnosis allowed us to define a STRATEGIC PLAN for the enhancement of the WHALE WATCHING product, betting on a management model based on the ecotourism principles, that optimizes the tourist services on the island, and maximizing the visitors experience while minimizing the impact on whale populations.

TOURIST OFFER AND DEMAND STUDY WITHIN THE DRAFT DIRECTOR PLAN OF NAUTICAL-SPORTS FACILITIES OF PORTOS DE GALICIA (SPAIN)

Client/Date/Budget: UTE AQUATICA-SENER Portos de Galicia (Spain) / Nov 2006 – Feb 2007 / 25,000.00 €

Summary: As a part of the technical assistance to Ports of Galicia for the production of the Master Plan for the nautical and sports facilities of Galicia, we were asked for a fieldwork and social research in the nautical tourism environment, aiming to estimate the existing levels of nautical offer, as well as to shape the future scenarios of its demand for 2020..For three months we realized an intense documentary compilation, with more than 400 surveys to nautical users in Galicia, 150 surveys in Boat Shows of Barcelona and Paris and personal interviews with numerous towns and companies linked to nautical activities. With this information we shaped some future scenarios for the nautical world in Galicia.

Client/Date/Budget: Regional Goverment of Galicia (Spain) / Mar - Jun (in 2007 and 2008) / 21.000 €

Summary: ACTIVE SPRING (PRIMAVERA ACTIVA) is a programme about recreation and environmental awareness-raising activities, focused on the promotion of rural tourism in Galicia. In this programme HIDRIA developed THREE PROJECTS in the province of Pontevedra, centered on 3 different territories: Tierras del MIÑO , Tierras del SUIDO and Tierras del DEZA. During the programme were developed hiking routes, cultural visits, environmental expositions and workshops, as well as some active leisure activities and actions meant for the interpretation of the visited territories.

PLANNING, DESIGN AND EDITING OF A TOURIST GUIDE FOR THE ROCK ART PROMOTION IN THE PROVINCE OF PONTEVEDRA (SPAIN) Client/Date/Budget: Tourism Dynamization Plan of Terras de Pontevedra (Spain) / Jul – Dec 2009 / 20,764.84€ Summary: After drafting the Master Plan for the Interpretation and Conservation of Rock Art in the province of Pontevedra, the TDP of Terras de Pontevedra, in its determined effort to boost an unique tourism product and differentiating this Galician territory, commissioned us the elaboration of an attractive, manageable and comprehensible Tourist Guide to be able to continue promoting the rock art product. Throughout the guide, the 2 main routes that form the backbone of this tourist territory are thematically developed: • Geometrism and Abstraction Route: includes the rock art sites belonging to the municipalities of Marín, Poio and Pontecaldelas. • Naturalism Route: includes the rock art sites belonging to the municipalities Campo Lameiro, Cotobade and Pontecaldelas.

TECHNICAL ASSISTANCE TO THE DESIGN, MANAGEMENT AND DEVELOPMENT OF THE PROGRAMME “PRIMAVERA ACTIVA”: ACTIVITIES OF ACTIVE TOURISM IN THE NATURAL ENVIRONMENT FOR THE REVALUATION OF THE NATURAL (SPAIN)

CONSULTANCY AND ELABORATION OF O SALNÉS INTERPRETIVE TOURISM PLAN (Pontevedra, SPAIN)

Client/Date/Budget: IMAXINA Novas Tecnoloxias SL- Tourism Dynamization Plan of O Salnes / Aug- Dec 2006 / 5,568.00€

Resumen: The Interpretive Tourism Plan of O Salnés was an initiative framed under the Tourism Dinamization Plan of the region of O Salnés. The Plan was seeking to create a net of interpretive scenarios in the region, in order to vertebrate a network of paths for recreational purposes and sustainable development.

We looked for an element that worked as a central axis of the customs and the culture of the region, as a " global metaphor " that fed the thematic axis and

organized the resources, activities and services. Something had to integrate each municipality, something had to pass through the length and breadth of the coast

and the valley of O Salnés. We discovered that this element was the water.

DESIGN AND IMPLEMENTATION OF ECOTOURISM AND CYCLING ROUTES IN THE NATURE RESERVE OF FRAGAS DEL EUME (A Coruña, SPAIN)

Client/Date/Budget: Regional Government of Galicia (Spain) / Mar-Jun 2007 / 21,600.00 €

Summary: : Xunta de Galicia entrusted us the design of part of a programme of activities of nature routes in different natural protected areas. From all the routes proposed, we managed the more original one, which included new concepts linked to ecotourism and the use of the bicycles as an integrating element in the environment. For 3 months we managed the visits of almost 200 young people to the Nature Reserve of Fragas del Eume, developing hiking and cycling activities with a marked environmentalist character, giving importance to the valuation of local natural and cultural resources, as well as recognizing the figure of the Nature Reserve as a tool of raising awareness between conservation and public enjoyment.

Client/Date/Budget: City Council of Vigo (Spain) / Nov- Dec 2009 / 20,648.00€

Summary: Aiming to establish a theoretical framework of the layout and an optimum management of the new Visitor Centre of Vigo and following the guidelines set in the Vigo’s Urban Tourism Product Competitiveness Plan, we carried out a basic project which had the following objectives:

• Choose topics for the Visitor Centre, so it could be related to the different “faces” of the city and become an attractive offer to the visitor.

• Define the guidelines of a financial viability and profitability plan.

• Designate spaces open to public to those private agents taking part on the project.

• Draft of a basic Centre Management Plan.

• Define the requirements for staff and profile for the staff team at the Visitor Centre.

DRAFTING OF THE PROJECT FOR THE NEW VISITOR CENTRE OF THE CITY OF VIGO (SPAIN)

TECHNICAL ASSISTANCE FOR THE IMPLEMENTATION OF VIVEVIGO INCOMING PROGRAMME AMONG TRAVEL AGENCIES IN THE CITY OF VIGO (SPAIN)

Client/Date/Budget: City Council of Vigo (Spain) / Jan – Jun 2013 / 57,741.20 €

Summary: This project belongs to Tourism Competitiveness Plan of Vigo which includes the development of actions to improve promotion and marketing actions, articulating these by specific products, specific markets or marketing strategies.

ViveVigo Incoming appears as a Vigo Tourism programme launched to strengthen the inbound sector of Vigo. It aims to encourage tourism inbound services among travel agencies present in the city and additionally also among other agencies located outside the city with experience in incoming services, by providing a range of inbound tourism products for promotion and marketing.

CONSULTANCY AND TECHNICAL ASSISTANCE IN THE ELABORATION OF MONTE BUCIERO CULTURAL PARK MASTER PLAN (Cantabria, SPAIN)

Client/Date/Budget: Santoña’s Tourism Excellence Plan-e-Cultura Net SA (Spain) / Nov 2006-May 2007 / 5,300.00€

Summary: The Buciero Mount Master Plan defines the necessary actions to transform the heritage complex of Monte Buciero into a Cultural Park. Monte Buciero is part of Marismas de Santoña Nature Reserve, where different elements of historical and cultural heritage meet. Taking this into account , we wanted to adapt the space for public enjoyment, making optimum use possible for tourism, educational and cultural activities..

We carried out a heritage study which included the conditioning factors and the existing regulation to which the Plan should adjust, as well as an environmental

report containing an inventory of natural and ethnographic elements of interest. We submitted all information to a GIS which made the decision making process

much easier since we could take the best decisions to focus the actions of the Director Plan without damaging the natural environment.

DESIGN AND PLANNING OF SELF-GUIDED ROUTES WITHIN THE MAGELLANIC PENGUIN COLONY. INTERPRETIVE PLANNING AND DESIGN OF INTERPRETATION BOARDS (ARGENTINA)

Client/Date/Budget: DARWIN Aventuras Científicas SRL / Jan -May 2007 /8.800 €

Summary: International project carried out in Patagonia, Argentina. It consisted in the drafting of a Use and Management Plan of a private protected area for its exploitation as an eco-tourism product. We developed an in-depth study of the area, delimiting the boundaries and analysing the best allocation for a costal trail network to spot the Magellanic Penguins. This project included the Interpretive Planning and the design of the contents of the boards and signage for the area.

TECHNICAL CONSULTANCY AND ASSISTANCE FOR THE ELABORATION OF THE PROMOTIONAL GUIDELINES OF NAUTICAL TOURISM IN GALICIA (2007-2020) WITHIN THE NAUTICAL AND SPORTS FACILITIES OF GALICIA MASTER PLAN (SPAIN)

Client/Date/Budget: UTE AQUATICA-SENER Portos de Galicia (Spain) / Feb-Jun 2007 / 15.000 €

Summary:

After a meticulous inventory in which we catalogued all existing marinas and small nautical facilities in Galicia and once we knew the reality behind nautical supply and demand, we were entrusted with the task of defining the needed actions to valuate all nautical and sport facilities in Galicia as well as the coast in order to become a national and international reference in the world of sailing and related activities.

To achieve so we produced a plan up to 2020, which worked around actions based on 3 different areas: social, technical and market-related as a pack

of integrated solutions which would place Galicia in the highest quality level of nautical facilities as well as nautical services and management.

ECOTOURISM MANAGEMENT PLAN OF THE MAGELLANIC PENGUIN COLONY, ESTANCIA SAN LORENZO (Península Valdés, ARGENTINA)

Client/Date: Darwin Aventuras Científicas SRL / Jun-Dec 2006

Summary: This was an international research project that consisted in the elaboration of the Tourism Management Plan of the Magellanic Penguin colony and the Management Plan of the Visitor’s Center, placed at the Estancia San Lorenzo, on the north of Peninsula Valdés. This ranch is mainly dedicated to sheep farming, and for some years more 100.000 Magellanic penguins come to its coast to breed. The owner of the ranch asked us for the inventory, planning and sustainable management of this place, in order to elaborate the tourism management plan.

PLANNING, DESIGN AND EDITION OF A TOURIST GUIDE FOR THE ENHACEMENT OF ROCK ART IN THE PROVINCE OF PONTEVEDRA (SPAIN)

Client/Date/Budget: Tourism Dynamization Plan of Terras de Pontevedra (Spain) / Jun-Oct 2009 / 17,168.00 € Summary: After the draft, one year before, of the Interpretation and Conservation of Rock Art in the province of Pontevedra Master Plan , the Tourism Products Dynamization Plan wanted to stir into action a unique product of this Galician territory, and asked us for the production of an attractive Tourist Guide, that was easy to handle and to understand , in order to continue betting on the product. In the guide we developed the two main topical routes that are the axis of this territory in Galicia:

• Route of the Geometrism and Abstraction: it includes the archaeological sites located in the towns of Marín, Poio and Pontecaldelas.

• Route of the Naturalism: it includes the archaeological sites located in the towns of Campo Lameiro, Cotobade and Pontecaldelas.

TECHNICAL ASSISTANCE FOR A SECTORIAL DIAGNOSIS OF THE UNIVERSAL ACCESSIBILITY IN PRIVATE TOURISM EQUIPMENTS AND PILOT PROGRAMME FOR THE ADAPTATION OF TOURISM COMPANIES TO UNIVERSAL ACCESSIBILITY (ISLAND OF LA GOMERA, SPAIN)

Client/Date/Budget: Insular Association for Rural Development of La Gomera (Spain) / Oct. 2010 – Apr. 2011 / 15,256.00 €

Summary: This job was carried out in 2 different phases. The first one consisted in analyzing the accessibility levels of 17 different private tourism equipments on the island of La Gomera and the draft up of a Sectorial Diagnosis in which we analysed the reality of such equipments regarding universal accessibility criteria. In this phase, the objectives were: (1) To diagnose the reality of universal accessibility, (2) Increase accessibility awareness amongst businessmen and the services they provide and (3) identify and define those actions which would improve the current situation regarding universal accessibility. During the second phase of the project, from the 17 companies we chose 7 to carry out an individual assessment. In this case, the objectives were: (1) Let them know the reality about the accessibility of their equipments, (2) design and develop an Accessibility Improvement and Adaptation Plan with each one of the companies; and (3) provide a constant (and time-limited) advisory service during the adaptation and improvement process.

TECHNICAL ASSISTANCE TO THE OPERATIONAL PREPARATION OF TOURISM PRODUCTS ON TENERIFE ISLAND FOR THE PERIOD 2012-2014 (SPAIN)

Client/Date/Budget: Tourism Board of Tenerife (Spain) / Jan – Jun 2012 /8,000 €

Summary: After starting the update of the island Tourism Strategic Plan, the management cooperation , Tenerife Tourism SA (the Customer), need to carry out an Operational Planning of different touristic products developed on the island, so they can synthesize, coordinate and improve efficiency and effectiveness in the integrated management of all of them, based on participatory methodologies and dynamics of current project management. This planning will be structured in two phases: initial where work on the "hot spots" detected, and a later stage where it will complement the advances developed in the first phase.

SERVICES RELATED TO QUALITY AUDIT AND EVALUATION OF THE QUALITY CHARTER IMPLEMENTATION PROCESS IN WHALE WATCHING TOURISM SERVICES IN THE ISLAND OF TENERIFE (CANARY ISLAND, SPAIN) Client/Date/Budget: Tourism Board of Tenerife – Island Council of Tenerife (Spain) / Jun – Nov (in 2010,2011, 2012, 2013) / 26.400,00€ Summary: During the last years, our team was working in an involved process with entrepreneurs that offer “Whale Watching” in Tenerife in order to improve the quality of their services. In this process we defined the Quality Charter with the agreement of companies and we prepared a Good Practice Manual that provides guidelines for developing tourism activities and preserve marine resources. With the aim of getting the implementation of 15 points established in the Quality Chart, HIDRIA has developed evaluation and audit quality on board, at customer offices and sale points. Using the “Mystery Client” methodology, we carried out more than 20 Evaluation Reports of the companies that agreed with the Quality Chart. In these evaluation reports, we informed about the compliance of the Quality Chart points and we proposed improvements on the ships as well as in customer offices and at Sale Points.

Client/Date/Budget: Tourism Dynamization Plan of Terras de Pontevedra (Spain) / Mar-Oct 2010 / 21.820 € Summary: The workshop took place on October 2010 and it marked the end of a process of revaluation and tourism dynamization of the petroglyphs and other archeological sites in the province of Pontevedra. The objectives of this technical assistance were: (1) Dynamization of both public and private agents involved in the valuation process of tourism products in the community of Terras de Pontevedra. (2) Divulgation of projects and other initiatives carried out successfully in other areas which may be a good example for future actions. (3) Introduce the civil society to Pontevedra’s cultural wealth as well as its enormous potential to create class A tourism and cultural products.

TECHNICAL ASSISTANCE TO THE ORGANIZATION, COORDINATION AND MANAGEMENT OF A ROCK ART-RELATED WORKSHOP WITHIN THE TOURISM DYNAMIZATION PLAN OF TERRAS DE PONTEVEDRA (SPAIN)

TECHNICAL ASSISTANCE TO WRITE THE PLAN OF COMMUNICATION AND INTERPRETATION MASTER PLANNING LINKED TO VOLCANIC EXPERIENCE ROUTES AROUND TENERIFE ISLAND (SPAIN) Client/Date/Budget: Tourism Board of Tenerife (Spain) / Jul – Sep 2011 / 18,200 €

Summary: During this project we carried out these field and office tasks: * Drafting and consensus about the management, service and communication objectives within the Plan * Drafting of Thematic Matrix and Objective Matrix about every routes defined in the island. * Definition of interpretive services and media to develop in each route. Drafting the Implementation Matrix * Drafting of all exhibition content to implement within the 5 routes planned. * Design basis for the Graphic Identity and Communicative Plan interpretive media. * Participative Workshop with social (public & private) stakeholders related with the project. * Drafting Final document of the Interpretation and Communication Plan * Drafting the Technical Conditions Tender for the contract about next steps in the project * Organization of a Promotional Event about this project and every product developed in the Big Island Route (BIR)

TECHNICAL ASSISTANCE FOR THE SECOND PHASE TO IMPLEMENTATION OF A QUALITY CHARTER FOR TOURISM SERVICES LINKED TO THE “Whale watching” PRODUCT IN THE ISLAND OF TENERIFE (SPAIN)

Client/Date/Budget: Tourism Board of Tenerife. – Island Council of Tenerife (Spain) / May- Dec 2011 / 15.500 € Summary: After the success in the first phase, Tourism of Tenerife developed in 2011 the second Implementation Phase around the Quality Charter for tourism services linked to the Whale watching. The goals of this second phase were:

* To strength the Quality Charter as the operative reference for every company within the whale watching tourism services in Tenerife. * To promote the join of other companies to the Quality Charter * To improve, within joint companies, the introductory talk, including interpretive tools or facilities to optimize the communication with the tourists * To improve the percentages about fulfil companies with the Quality Chart.

TECHNICAL ASSISTANCE TO DESIGN AND WRITE A MANUAL OF BEST TOURISM PRACTICES FOR THE WHALEWATCHING ON TENERIFE ISLAND (SPAIN) Client/Date/ Tourism Board of Tenerife (Spain) / May 2011 – Nov 2011

Summary: This project was one of the actions that Tourism of Tenerife planned during 2011, within the Strategic Planning around the whalewatching product,

developed by HIDRIA in 2009. It was developed in parallel with the 2nd Implementation Phase of Quality Chart, assuming a participatory and collaborative process

with the entrepreneurs included in the Quality Chart. The objective was to elaborate a Framework Document to the definition, consensus and progressive

implantation of several recommendations articulated in 3 main points: 1) OPERATIONS AND BEHAVIOUR DURING THE ACTIVITY, 2) QUALITY GUIDELINES TO BE

IMPLEMENTED IN THE SERVICE, 3) ENVIRONMENTAL RESPONSIBILITY OF THE TOURISM PRODUCT.

TECHNICAL ASSISTANCE TO THE DEVELOPMENT OF A QUALITY CHARTER FOR TOURISM SERVICES LINKED TO THE “WHALE WATCHING” PRODUCT IN THE ISLAND OF TENERIFE (SPAIN)

Client/Date/Budget: Tourism Board of Tenerife (Spain) / April to June 2010 /15.000 €

Summary: In this case we proposed a participation process involving all the companies from the Whale watching business. Our aims were:

1) To provide for a MEETING SPACE for both our client and those companies linked to the Whale watching business. 2) To foment a CULTURE OF EXCELLENCE in the product within the different tourism operators from the South of the island 3) To find ways of mutual cooperation so that both business owners and Turismo de Tenerife can work together on the DEFINITION, PROMOTION AND

VALUATION of the whale watching product.

Fernando Savater

ECOTOURISM AND NATURE-BASED TOURISM SECTOR ASSESSMENT IN TENERIFE ISLAND AND MAURITANIA PROTECTED AREAS AND DOUBLE-DESTINATION PRODUCTS FEASIBILITY STUDY, WITHIN THE FRAMEWORK OF THE PROJECT "DYNAMIZATION AND IMPLEMENTATION ACTIONS FOR THE ECOTOURISM SECTOR OF TENERIFE ISLAND AND MAURITANIA PROTECTED AREAS" (MAC / 4.6C / 151)

Summary: The objectives of the project are: (1) To carry out an assessment of the ecotourism and nature-based tourism sector in the following natural areas of Tenerife Island and Mauritania: Parque Rural del Teno, Parque Rural de Anaga, Parque Nacional del Teide, Parc National du Banc D’Arguin and Parc National du Diawling; and (2) Analyze the feasibility of double-destination products, with the aim of understanding and evaluating the current and potential ecotourism market.

For this purpose, the following actions have been carried out:

• Study of the tourist resources in the National Parks of Mauritania and present ecotourism offer assessment;

• Analysis of the ecotourism market in the Parque Rural del Teno, Parque Rural de Anaga and in the Parque Nacional del Teide;

• Action Plan design and preparation for the development of the National Parks of Mauritania;

• Assessment and proposal of double-destination ecotourism products between Mauritania and Tenerife Island.

Client / Schedule / Budget: Área de Turismo, Internacionalización y Acción Exterior del Cabildo de Tenerife / January 2019 - June 2019 / € 34,561

VISITOR MANAGEMENT DIAGNOSIS AND CARRYING CAPACITY ANALYSIS OF THE MONUMENTO NATURAL DEL RÍO PITARQUE

Summary: The main objective of this project was to determine the Carrying Capacity of the parking areas around the Monumento Natural del Río Pitarque. To do this, we collected data on the number and characteristics of visitors who travel to this natural area, the way they do it (by car, motor home, bus, motorcycle, ...) and the time spent in the natural environment. This allowed us to define a set of actions and measures to be implemented in the territory for a correct management, avoiding situations that can lead to exceeding the natural area capacity.

This project is framed in the fulfillment of the general objective 2 of the Natural Monument Protection Plan, with the aim of promoting a public use compatible with the conservation of the natural and cultural values.

TECHNICAL ASSISTANCE FOR REVIEWING AND UPDATING SEVERAL OPTIONS FOR SIMPLIFIED COSTS OF THE ELIGIBLE INVESTMENTS FOR MEASURES 1, 4.1, 16 AND 19.4 TO BE APPLIED TO THE CANARY ISLANDS RURAL DEVELOPMENT PROGRAM (RDP 2014-2020)

Summary: The 2014-2020 RDP of the Canary Islands is constituted by a set of measures that contribute to one or more rural development priorities. Some of the measures are the following: Measure 1- "Actions of knowledge and information transfer"; Measure 4.1- "Support for agricultural holdings investments", Measure 16- "Cooperation"; and Measure 19.4- "Support for operating costs and animation". To estimate the eligible costs of these measures, the Dirección General de Agricultura de la Consejería de Agricultura, Ganadería, Pesca y Aguas del Gobierno de Canarias, as the “Managing Authority of the Program”, established a methodology for calculating costs , through “standard scales of unit costs” and “lump sum costs”, which had to be revised and updated based on new data for the period 2018/2019.

Thus, the objective of the project was to review and optimize the methodology used to calculate the costs and to update the costs of eligible investments established by the measures, applying a fair, equitable and verifiable methodology.

Client / Schedule / Budget: Conselleria de Medi Ambient, Agricultura i Pesca del Gover de les Iles Balears / June 2018 - September 2018 / € 10,762.95

Summary: The protected area enlargement of the Parc Natural de la Península del Llevant will highly influence many sectors and stakeholders of the territory during the coming years. Therefore, there is a need to look for a widest consensus through a collective process of reflection, integrating different opinions, visions and needs of the stakeholders who live together in the same area, with different uses and perspectives.

With this aim, a participatory process was planned and developed through 4 Thematic Workshops: (1) Agriculture, forest management, hunting and biodiversity conservation; (2) Sports, recreational and tourist activities, and conservation of natural heritage; (3) Protection and promotion of cultural, historical and ethnological heritage; (4) Marine resources management, conservation and sustainability, with the participation of 45 different entities. Moreover, an online questionnaire was carried out to allow the participation of those people and entities that could not attend the workshops. 698 people submitted a questionnaire response. Finally, an Open Day for all citizens was held, where the project results were presented to an audience of about 60 people.

Client / Schedule / Budget: Departamento de Desarrollo Rural y Sostenibilidad. Dirección General de Sostenibilidad – Gobierno de Aragón / March 2018 - December 2018 / € 16,096.57

Client / Schedule / Budget: Gestión del Medio Rural de Canarias (GMR Canarias) – Gobierno de Canarias / September 2018 - October 2019 / € 29,783.55

SOCIAL PARTICIPATION WORKSHOPS ORGANIZATION CONCERNING THE ENLARGEMENT OF THE PARC NATURAL DE LA PENÍNSULA DE LLEVANT

ELABORATION OF THE SUSTAINABLE DEVELOPMENT PLAN OF THE COASTAL REGION OF PARANA STATE (BRAZIL)

Client / Duration / Budget: Regional Ministry of Planning/ World Bank / May 2018– under development / 1.614.796,8 US$

Summary: The objective of this Project is the production of a Sustainable Development Plan of the coastal area of Paraná Region. This documents seeks to balance the foreseen actions promoted by the regional government and the local communities in its three dimensions: environmental, economic and social, to promote the sustainable development of the area.

The coastal area of Paraná Region contains different estuarine complexes of ecological, landscape and economic importance, with areas of tourism potential such as Ilha do Mel or the historical centres of Morretes and Antonina. Moreover, the region is known as one of the areas where the endangered ecosystem Atlantic Forest is better preserved, especially in the Serra do Mar and Guaraqueçaba. Equally, the port area of Paranaguá and Pontal do Paraná is one of the most important areas related to the expert of grains and agrochemical of the country. For all that, the development of the coastal area of Paraná become a major challenge where the trade-off between conservation and development need to be carefully evaluated and balanced.

This scenario poses a demand to harmonize conflicting interests and promoting development while preserving the natural and cultural values. In order to address this challenge, the team carried out the systematization, analysis and diagnosis of all existing planning instruments. After establishing a baseline, potential future scenarios were analyzed and dozens of interviews were conducted with traditional communities, academia, businessmen, government and regional entities.

The activities carried out by an international multidisciplinary team of consultants included : • Fieldwork and analytical work to prepare the socioeconomic and environmental diagnosis of the territory. • Workshops and participatory meetings with local stakeholders. • Environmental inventory of the coastal region of the state, through secondary sources. • Multi-criteria analysis of different scenarios and cost-benefit analysis. • Planning and elaboration of programs and actions for the sustainable development of the coastal area. • Evaluation of synergistic impacts of the new infrastructure projects to be developed. • Meetings and public presentation of results.

The outcome of the work is the elaboration of a document with the actions and public policies that need to be implemented to achieve the objectives programed. The PDS_Litoral consists of 5 lines of action, 10 strategic programs and 76 projects that will act as guidelines for action plans and policies designed by public, private, and civil society actors, in order to socially and economically strengthen the Coastal Region of the Paraná State.

Client/Date/Budget: Insular Council of Tenerife (Spain) / Mar 2017 – Dec 2017 / 29,960.00 €

The actions that we carried out, for the achievement of the mentioned objectives, were the following: • Summary of the legal scope applicable to the project. • Characterization of natural habitats and protected areas present in the island (fragmentation diagnosis). • Development of a Habitat Adaptation Model based on a permeability analysis using a set of selected species with the support of a scientific council. • Modeling of "patches" or connectivity nodes based on the previous model. • Cost-distance analysis for the determination of ecological corridors (more than 300 analyzes carried out to detect corridors in 7 types of ecosystems). • Analysis of the ecological connectivity of the wet ravines. • Analysis of the points of tension of ecological corridors with communication and transport routes. • Presentation of results in various conferences and seminars.

Summary: The objective of this project is the identification and characterization of the Ecological Corridors Network of Tenerife Island. This network, formed by areas of high ecological connectivity, aims to improving the coherence of the Natura 2000 protected areas and the conservation of the island biodiversity. In order to ensure the permeability of a heterogeneous and complex territory such as Tenerife island, a holistic and functional approach was applied to the connectivity analysis. This kind of analysis is based, not only on the structure, but also on the dynamics of landscape functioning at different scales. The analysis was based on the territorial adequacy modeling for a series of flora and fauna target species, using GIS tools such as CorridorDesigner and Spatial Analyst by ArcSIG. These analyzes were complemented with an intense bibliographic review and field sampling to verify the actual adequacy of the identified corridors.

DESIGN AND CHARACTERIZATION OF ECOLOGICAL CORRIDORS NETWORK IN TENERIFE ISLAND (SPAIN)

Client/Date/Budget: Regional Government of Galicia (Spain) / Ago 2017 - Mar 2018 / 17,795.41 €

Client/Date/Budget: Regional Government of Galicia (Spain) / May - Nov 2017 / 14,500.00 €

Summary: This project responds to the demand, on the part of the Environment Department of Xunta de Galicia, for the preparation of a study of the current state and alternatives for use in the mobile dune of the Corrubedo Natural Park. Recently, there has been a tendency to decrease in height of the mobile dune of the complex, which could be due to various causes of anthropogenic and / or natural origin. In any case, an analysis of the relationship between the current state of the dune and the public use of the space is required in order to evaluate possible alternative options for public use compatible with the conservation of the dune and the natural site. Currently access to the mobile dune is limited by a wooden walkway and a perimeter fence around the space occupied by the dune, designed with the aim of avoiding the intrusion into the dune space and facilitate the visit to the complex. The objective of this study is to assess the current state of the dune and the existing public use to propose recommendations for public use that can facilitate the enjoyment of space by visitors ensuring the protection of the dune ecosystem. The scope of it has been:

DRAFTING OF THE CONSERVATION PLAN FOR THE NATURAL MONUMENT "FRAGA DE CATASOS” (SPAIN)

STUDY OF THE DUNE EVOLUTION IN THE NATURAL PARK OF CORRUBEDO DUNE COMPLEX AND CARREGAL AND VIXÁN LAKES (SPAIN)

- Dynamic analysis of the dune (morphology and movement) over time and expected trends in the evolution of the dune: investigation of secondary documentary sources. - On-site assessment of the current state of the dune and access for visitors: visit to the dune complex and observation of the dune from various points to assess the global status of the mobile

dune and the perception from the visitor's point of view. - Identification and assessment of alternatives for use and expected impact: systematization and analysis of the collected information during the execution of the previous actions in order to

identify possible alternatives for public use and assessment of the expected impact of each one (positive and negative impacts). - Conclusions and recommendations: based on the previous study, preparation of recommendations for use aimed at meeting the objectives of the Natural Park while ensuring the use and

enjoyment of space by visitors in safety and sustainability.

Summary: The centennial forest of Fraga de Catasós is considered a Natural Monument due to the majesty of its trees. The mixed forest is composed mostly of oaks (Quercus robur) and chestnut tree (Castanea sativa). The latter exceed heights of 30 m and a perimeter of 5 m, considered one of the chestnuts with the largest size in Europe. The Conservation Plan to be drawn up was designed in 3 INTERVENTION PHASES: PHASE 1. Legal-Technical Analysis and data collection PHASE 2. Advice in the drafting of the Conservation Plan PHASE 3. Follow-up Taking the content to be developed in the Conservation Plan as a basis, we structure the tasks to be implemented in 12 LINES OF WORK, which we explain below: • DELIMITATION OF THE PROTECTION SCOPE OF THE NATURAL MONUMENT. • SCOPE CHARACTERIZATION OF THE NATURAL MONUMENT CONSERVATION PLAN. • STUDY OF EROSION, LANDSCAPE AND CARRYING CAPACITY OF THE NATURAL MONUMENT. • IDENTIFICATION OF THE NATURAL VALUES TO BE PROTECTED AND POSSIBLE RISKS THAT MAY AFFECT THEM. • DEFINITION OF CONSERVATION OBJECTIVES AND GUIDELINES OF THE NATURAL MONUMENT. • DEFINITION OF THE LAND AND NATURAL RESOURCES USE RULES. • DEFINITION OF THE RULES RELATIVE TO PUBLIC USE. • DEFINITION OF THE MECHANISMS TO ACHIEVE THE ECOLOGICAL CONNECTIVITY OF THE NATURAL MONUMENT WITH

OTHER NATURAL SITES. • ACTION PLAN AND INDICATORS TO BE IMPLEMENTED. • ELABORATION OF THE THEMATIC CARTOGRAPHY FOR THE CONSERVATION PLAN. • DRAFTING AND VALIDATION OF THE CONSERVATION PLAN. • TECHNICAL ASSISTANCE IN ADMINISTRATIVE PROCESSING.

TECHNICAL ASSITANCE FOR THE DEVELOPMENT OF THE SECOND PHASE OF THE TOOLS AND MANAGEMENT DOCUMENTS OF THE RED NATURA 2000 IN BALEARIC ISLANDS. LOT 1- MENORCA ISLAND AND LOT 5 MARINE PROTECTED AREAS (SPAIN)

Client/Date/Budget: Regional Government of Balearic Island (Spain) / Aug 2014 – Jan 2015 / 72,285.54 €

TECHNICAL ASSISTANCE FOR DRAFTING THE PROJECT “BIODIVERSITY CONSERVATION IN COSTAL AREAS THREATENED BY INFRASTRUCTURE AND TOURISM SERVICES DEVELOPMENT IN THE DOMINICAN REPUBLIC”

Client/Date/Budget: United Nations Development Program (UNDP) / May-Aug 2014 / 11,560.00 US$

Summary: This projects aims to elaborate, within the Red Natura Conservation Framework in Spain, the different documents and tools for the

management of 32 natural territories inside the Red Natura 2000 along the Balearic Islands, focused in the Menorca Island and Marine Protected Areas

in the whole archipelago. Our consultant team defined several objectives to be succesful in this technical services:

• Consolidate and coordinate a multidisciplinary and experienced team to work by consensus throughout the project implementation in the Balearic islands, developing parallel jobs for the island of Menorca and Marine Protected Areas.

• Develop and complete tasks and deliverables of the project within a period of 5 months, adjusting the execution of these at 6 Deliverables outlined in the tender documents.

• Elaborar de forma participativa, exhaustiva y coherente las Directrices de gestión de las 10 áreas de trabajo planteadas en el punto 3 de este documento. Develop with a participatory-approach, comprehensive and consistent Management Guidelines of the 32 areas of work proposed in the whole project.

• Maintain strict control of project monitoring, performing "checkpoints" weekly or biweekly for proper evaluation.

Summary: This project aims to integrate biodiversity management into the development of the tourism sector and the development of associated physical

infrastructure, to address multiple threats to coastal and marine biodiversity. It also aims to address the indirect impacts of tourism development as a catalyst

for other economic activities that are having the most negative impact on the functionality of biodiversity and ecosystems. The project also includes the

intervention in two pilot sites have been selected:Samaná y Montecristi.

The overall objective of the work has been to perform a series of analyzes and recommendations that will serve as inputs for the preparation of the ProDoc

document to be submitted to GEF, identifying key entry points for integrating biodiversity into tourism policies.

Client/Date/Budget: Inter-American Development Bank (IDB) / May 2016 – Feb 2018 (estimated)

Summary: The objective of this work is to contribute to the sustainable development of Sergipe State coastline and to improve the quality of life of local communities, through the elaboration of an instrument of coastal planning and management, which takes into account productive activities that are currently taking place on the coast, and the protection of the natural resources on which they depend. The actions included in this project to achieve the objective are the following: • Improving knowledge of the current state of Sergipe coastline, through a diagnosis of its environmental, social and economic conditions.

• Elaborating a Coastal Management Plan that includes coastal area zoning, specifying the restrictions on the use of the allowed activities in each zone and that allows the protection of natural resources and economic and social growth of the communities present in the area of influence.

• Elaborating of the minute of the bill for the State Policy that will allow to regulate the uses and activities of the coast.

• Carrying out a process of public participation for decision-making on the design of the management strategies to be adopted and the regulation of activities in the coastal area, involving all agents and stakeholders in the elaboration process, both of the Management Plan, as of the Bill.

ELABORATION OF A PLAN AND MINUTE OF THE PROPOSED BILL FOR THE COASTAL MANAGEMENT POLICY IN SERGIPE STATE (BRAZIL)

Client/Date/Budget: Regional Government of Aragon (Spain) / Ago-Dec 2017/ 15,653.26 €

Summary: The Protected Landscape of Pinares de Rodeno is located in the province of Teruel (Spain), in Sierra de Albarracín, with an initial total area of 3,355.34 ha. The importance of this protected area lies in the indisputable and outstanding natural value of the landscape offered by the multiplicity of rocky forms, small and large scale, as well as the close relationship between geology, flora, fauna, prehistoric archeology and traditional human activities, forming a landscape of great uniqueness. The general objective of the work was to analyze the visitors attendance to the protected natural area and determine its carrying capacity in order to plan its Public Use. This work was articulated in 3 actions: • ACTION 1. STUDY OF VISITORS ATTENDANCE IN THE SURROUNDINGS OF NAVAZO AREA. • ACTION 2. DETERMINATION OF CARRYING CAPACITY OF THE PARKING ZONES IN NAVAZO AREA. • ACTION 3. PROPOSAL OF ACTIONS AND MANAGEMENT MEASURES FOR THE CONTROL AND

LIMITATION OF ACCESS.

DEVELOPMENT OF COMMUNITY BASED MANAGEMENT PLANS FOR DIFFERENT WETLANDS AND NATURAL PROTECTED AREAS ON FUVAHMULAH AND HITHADHOO ISLANDS (MALDIVES)

Client/Date/Budget: Ministry of Environment and Energy-World Bank / Apr 2013– Sep 2014 / 505,020.00 USD

Summary: HIDRIA acts as leader of a joint venture with Civil Engineering specializing AQUATICA SL, for the development of a project, with multilateral funding for the drafting of various Management Plans and Coastal Wetlands Management on two islands located south of the Republic of Maldives: Fuvahmulah and Hithadhoo. The project has a fundamental component of community-based, and in 18 months of the project will develop participatory actions and high social component to ensure that all actions and action plans can be implemented and managed by the involved communities.

DIAGNOSTIC STUDY OF NORTHWEST TABLELAND OF FAMARA RISCO AND DEVELOPMENT OF AN ACTION PLAN FOR FULL REGENERATION (SPAIN)

Client/Date/Budget: Biosphere Reserve of Lanzarote - Lanzarote Insular Council / Jun - Dec 2010 / 9,980.80 € Summary: The islets north of Lanzarote, the cliffs of Famara and the Jable plains, are geomorphological features of great beauty. In the last years the Famara Cliffts has been exposed at conditions that have contributed to its progressive degradation, so it is necessary to develop an action plan that will provide the needs for their conservation and enhancement from the perspective of sustainability. This project is the starting point for another actions for the conservation and rehabilitation of the territory. Search 2 objectives: (1) Made a exhaustive study of the north western plateau of Famara cliff (2)Anticipate previous ways of action and intervention to stop the degradation of the territory and allowing the regeneration of the area. I. DOCUMENTATION REVIEW AND AREA CHARACTERIZATION II.WORKSHOP WITH EXPERTS AND SHARING THE ROADMAP TO FOLLOW III.VIABILITY AND SELECTION OF THE PROPOSED USE, AND FINAL DOCUMENT DRAFTING

VISITOR ATTENDANCE AND CARRYING CAPACITY ANALYSIS OF THE MAIN PARKING AREAS IN NAVAZO AREA, WITHIN THE PINARES DE RODENO PROTECTED LANDSCAPE (SPAIN)

Client/Date/Budget: Regional Government of Galicia (Spain) / Sep – Dec 2016 / 76.319,21 Summary: The National Park of Galician Atlantic Islands is the only one with the greatest figure of protection located in the Galician territory and which is part of the National Parks Network in Spain. HIDRIA obtained the award of this Educational-Divulgative program with a contract duration of 3 months, for the development of activities and dynamization of the NP. To this end, the following tasks have been carried out: • Design and development of the Educational-Divulgative Activities Program of the Atlantic Islands NP. • Selection and training of the guide-interpreters team. • Coordination, programming, design and execution of activities, thematically, in the archipelagos of Cies, Ons, Sálvora and Cortegada, as well as in the

visitors center of Cambón, with guided tours, family routes, talks, contests, games, workshops, night activities, etc. • Visitor service and information of the values of Atlantic Islands NP in information booths and Visitor Centers. • Dissemination of "One Hundred Years of National Parks" event. • Elaboration of divulgative materials of Atlantic Islands NP values and weekly programming. • Dissemination of the program, through various channels, between different socioeconomic agents. • Coordination, design and execution of educational program for pre-school and primary schools in the area of socioeconomic influence of the Atlantic

Islands NP.

Client/Date/Budget: Regional Government of Balearic Island (Spain) / Jul – Dec 2016 / 12,550.00 € Summary: Protected Natural Sites are changing spaces, which must adapt their signage to the new needs that arise from the management. The updating of the Signposting Manual for Natural Spaces has been carried out to allow a correct and efficient information and interpretation to the visitors, in a way that contributes to the conservation of these areas. For this, the following tasks have been carried out: • Field visits and meetings with the managers of the different areas involved. • Manual updating to collect all those needs detected for the adequate signaling of the natural sites.

STUDY OF THE ECOLOGICAL FLOW REQUIREMENTS OF SURFACE WATER (class river) ON THE RIVER BASIN DISTRICT OF GALICIA-COSTA (SPAIN)

Client/Date/Budget: AQUATICA Ingeniería – IHC Cantabria – Augas de Galicia (Spain) / Sep 2010- Dec 2011 / 156,000.50 €

Summary: In this project we aim to determine how many cubic meters should run through the rivers of Galicia-Costa in order to meet the requirements of the Water Framework Directive. The result of this study should set a minimum volume of flow. This project is scheduled to last 17 months during which we will develop 7 different specific tasks: i.Water bodies hydrological classification and predictive model ii.Ecological flow regime characterization on permanent rivers iii.Ecological flow regime characterization on non-permanent , ephemeral and intermittent rivers iv.Heavily modified water bodies v.Ecological flow regime through prolonged drought periods vi.Extrapolation of results to other water bodies vii.Determining the impact of the ecological flow regime on the uses of water

Q 50% Q 60% Q 70% Q 80% Q 90%

3.53 2.69 2.08 1.55 1.04

Adultos 929 883 830 760 644

Juveniles 1028 1132 1222 1304 1369

Alevines 1063 1179 1263 1317 1324

929 883 830 760 644 3.53

Q ecológico

medio diario

(m³/s)Enero

MesCaudal

(m³/s)

SPU mínima

SPU

(m²)

Q 50% Q 60% Q 70% Q 80% Q 90%

4.81 4.01 3.17 2.06 1.30

Adultos 935 941 917 828 710

Juveniles 902 977 1067 1225 1342

Alevines 899 1001 1110 1265 1333

899 941 917 828 710 4.01

Q ecológico

medio diario

(m³/s)Abril

MesCaudal

(m³/s)

SPU mínima

SPU

(m²)

Mayor SPU

Menor SPU

Q 50% Q 60% Q 70% Q 80% Q 90%

3.53 2.69 2.08 1.55 1.04

Adultos 929 883 830 760 644

Juveniles 1028 1132 1222 1304 1369

Alevines 1063 1179 1263 1317 1324

929 883 830 760 644 3.53

Q ecológico

medio diario

(m³/s)Enero

MesCaudal

(m³/s)

SPU mínima

SPU

(m²)

Q 50% Q 60% Q 70% Q 80% Q 90%

4.81 4.01 3.17 2.06 1.30

Adultos 935 941 917 828 710

Juveniles 902 977 1067 1225 1342

Alevines 899 1001 1110 1265 1333

899 941 917 828 710 4.01

Q ecológico

medio diario

(m³/s)Abril

MesCaudal

(m³/s)

SPU mínima

SPU

(m²)

Mayor SPU

Menor SPU

Q 50% Q 60% Q 70% Q 80% Q 90%

3.53 2.69 2.08 1.55 1.04

Adultos 929 883 830 760 644

Juveniles 1028 1132 1222 1304 1369

Alevines 1063 1179 1263 1317 1324

929 883 830 760 644 3.53

Q ecológico

medio diario

(m³/s)Enero

MesCaudal

(m³/s)

SPU mínima

SPU

(m²)

Q 50% Q 60% Q 70% Q 80% Q 90%

4.81 4.01 3.17 2.06 1.30

Adultos 935 941 917 828 710

Juveniles 902 977 1067 1225 1342

Alevines 899 1001 1110 1265 1333

899 941 917 828 710 4.01

Q ecológico

medio diario

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COORDINATION OF THE EDUCATIONAL-DIVULGATION PROGRAM "ONE HUNDRED YEARS OF NATIONAL PARKS", OF THE NATIONAL MARITIME-TERRESTRIAL PARK OF GALICIAN ATLANTIC ISLANDS 2016: VISITOR SERVICE IN THE ISLANDS AND IN THEIR INTERPRETATION CENTERS (SPAIN)

REVISION OF THE BALEARIC ISLANDS SIGNPOSTING MANUAL FOR NATURAL SPACES (SPAIN)

TECHNICAL ASSISTANCE FOR THE DESIGN , PLANNING AND DRAFTING OF LIFE + 2013 “FUNDING STRATEGY BASED ON THE MANAGEMENT OF NATURAL PROTECTED AREAS IN THE ISLAND OF TENERIFE TO GUARANTEE ITS PRESERVATION” (LIFE COFITUR) (SPAIN)

Client/Date/Budget: Tourism of Tenerife & Environment Office of Island Council of Tenerife (Spain) / Apr-Jun 2013

Summary: This LIFE + Political Environment and Governance is an innovative project that has the purpose of definition of new funding and management models of Natural

Protected Areas in Tenerife -with the participation of public managers and business owners- through a sustainable tourist use and getting direct funding with tourism for the

preservation of Natural Protected Areas. The specific aims of this project are:

• Identify viable Funding Models for Natural Protected Areas in Tenerife.

• Promote a responsible use of Natural Protected Areas for different tourist figures linked with this areas with Participate Management Models.

• Design and implement strategies for sustainable management of two Natural Protected Areas of insular relevance.

• Become sensitive to local figures (Public Administrations, Tourism companies and local people) about the need of change the current management model in Natural Protected

Areas.

TECHNICAL ASSISTANCE FOR THE DESIGN, PLANNING AND ELABORATION OF A LIFE + 2013 PROJECT : “ECOLOGICAL RESTORATION AND CONSERVATION OF THE ECOSYSTEM OF UMIA´S RIVER LOWER BASIN” (SPAIN)

Client/Date/Budget: Provincial Deputation of Pontevedra (Spain) / Mar-Jun 2013 / 6,880.90 €

Summary: This LIFE + Biodiversity project has a demonstrative character that aims at improving the conservation status of the Ecosystem of the Umia´s River

lower basin through the design and implementation of a Participative Plan of Ecological Restoration and corrective measures for the anthropogenic impacts,

contributing to the compliance with the quality standards defined on the European Water Framework Directive.

Main objectives of the project are :

• Reduce the threats that are negatively affecting the conservation of the Ecosystem of Umia´s river lower basin.

• Improve the habitats diversity and the connectivity of the river ecosystem through the recovery riverbank vegetation.

• Promote demonstrative and participative of ecological restoration tools for the river ecosystems.

• Design and implement a Ecological Restoration Plan and integrated corrective measures of the anthropogenic impacts.

• Raise population awareness on conservation issues and enhance their knowledge on river ecosystems.

Client/Date/Budget: Menorca Biosphere Reserve (Spain) / Oct 2017- Jun 2018 / 15,000.00 € Summary: A web design updating of Menorca Biosphere Reserve was made. We worked on a new graphic design and the generation of new content. The works carried out in relation to this project have been:

I. Preparation of benchmarking study of similar websites. II. Realization of web design, both graphic and content, according to the communication line of Menorca Biosphere Reserve and

detected needs. III. Generation of new content, text and graphics, especially those related to the block aimed at ecotourism and the 25-year

anniversary of the Menorca BR. IV. Translation of texts into Catalan and coordination of translations into English.

IMPROVEMENT AND UPDATING OF CONTENTS AND GRAPHIC DESIGN OF MENORCA BIOSPHERE RESERVE OFFICIAL WEBSITE (SPAIN)

TECHNICAL ASSISTANCE TO THE DESIGN, PLANNING AND DRAFT OF THE LIFE + 2007 PROJECT "INTEGRATED MANAGEMENT OF PARTICIPATIVE SUSTAINABILITY MODELS IN THE RIVERBEDS INCLUDED IN THE RED NATURA 2000 (RIVERS LÉREZ AND TEA)” (SPAIN)

Client/Date/Budget: Provintial Deputation of Pontevedra / Oct-Nov 2007 /4,000.00 €

Summary: This LIFE + Nature project appeared as a complement to the process of implantation of the Water Framework Directive in the hydrographic basins of Galicia. It is based on a philosophy of intervention that comes of the basic beginning of the Community-based projects. Its fundamental aims were: to identify the biotic, abiotic and structural factors that characterize the fluvial basins of the rivers Lérez and Tea; to determine the state of conservation of the habitats and the most notable species; to analyze the environmental perception of the adjacent populations on the condition of conservation as well as the use established in the limits of the fluvial riverbeds; to create a Forum of Sustainability integrated by all local / regional actors and agents linked to the use and management of the area influenced by both fluvial basins and elaborate analytical tools and models of participated sustainability to guarantee the conservation of the fluvial riverbeds.

ASISTENCIA TÉCNICA PARA ELABORACIÓNPROYECTO CONVOCATORIA LIFE + 2007

PLANNING AND TECHNICAL MANAGEMENT OF THE PUBLIC PROGRAM " NATURALMENTE GALICIA": LEISURE ACTIVITIES FOR PUTTING IN VALUE THE ENVIRONMENTAL AND NATURAL RESOURCES OF THE GALICIAN TERRITORY (SPAIN)

Client/Date/Budget: Government of Galicia (Spain) / 2007-2008-2009 / 78.889 €

Summary: NATURALMENTE GALICIA is a programme of activities of environmental sensitization, focused on putting in value the natural heritage of Galicia. In this programme HIDRIA developed 2 PROJECTS in the province of Pontevedra and Coruña:

• DISCOVERING AN ANIMATED FOREST: Activities of hiking and cycling in the Nature Reserve of the Fragas del Eume.

• IN THE VALLEY OF THE GODS: Activities of nautical and cultural tourism in the environment of the Rias Baixas.

VISITOR ASSISTANCE AT THE VISITOR’S CENTER AND AT THE NATURE RESERVE OF DUNAS DE CORRUBEDO Y LAGUNAS DE CARREGAL Y VIXAN COASTAL ECOSYSTEM INTERPRETATION CENTER (A CORUÑA, SPAIN)

Client/Date/Budget: Department of Environment and Sustainable Development - Regional Government of Galicia (Spain) / Feb 2008 – Dec 2011 / 225,000.00 €

Summary: HIDRIA presented a project to stir into action the management of the Visitor Assistance services offered at Corrubedo's Nature Reserve. This project has

turned the Centers into a revitalizing element of the territory, which activates the local population with a series of actions focused on sensitization, training and

participation of all public and private local agents. The INTEGRATED PROJECT was proposed to last 2 years. The proposal worked around the daily management of

both centers, which articulated specific actions in 4 complementary PROGRAMMES: Sensitization Programme, Training Programme, Research and Evaluation

Programme, Interpretation Programme .

Client/Date/Budget: GMR Canarias (Spain) / Jan 2016 – Ago 2016 / 18,000.00 €

Summary: The Community Supporting Program for Agricultural Production of the Canary Islands (POSEI) must be updated in order to adapt it to the new priorities established in Regulation (EU) No 228/2013 of European Parliament and European Council. To carry out this update it is necessary to elaborate an analysis and evaluation of current situation of agricultural production (agricultural and livestock sectors) in the Canary Islands, accompanied by a description of geographical and socioeconomic context that conditions the changes observed in productions. The analysis is completed with an evaluation of the aid programs for agrarian sector and its impact on production improvement and rural development. To achieve these objectives, the following tasks are carried out:

• Collection and analysis of geographical context and socio-economic situation of the Canary Islands. • Collection and analysis of updated data on the different kinds of agricultural and livestock production in the Canary Islands. • Analysis and evaluation of current situation of agricultural sector in the Canary Islands. • Compilation and analysis of data on the aid program for agricultural production sector. • Evaluation of impact of aid programs, both general and subsectors. • Diagnosis and SWOT analysis of agricultural sector of the Canary Islands and identification of action priorities.

UPDATING OF THE COMMUNITY SUPPORTING PROGRAM FOR AGRICULTURAL PRODUCTIONS OF THE CANARY ISLANDS, INCLUDED IN SPECIFIC ACTIONS PROGRAM OF EUROPEAN UNION (POSEI) FOR INSULARITY

CONTRACT SERVICE FOR DRAWING UP INTEGRAL RECOVERY PROJECT OF ARTÉS RIVER AND INFLUENCE LANDSCAPE

Client/Date/Budget: Riveira Council City - 2015 ATLANTIC RIVEIRA Project (Spain) / Oct 2012- Feb 2013 / 57,880.50 €

Summary: The City of Riveira, in its policy to increase its strategy of local and urban development is developing a project called "RIVEIRA ATLANTIC 2015" - An Integral Urban Project and Rural Regeneration. The general objective of the project is the creation of a tourist destination based on local resources: natural and industrial heritage, which improve the employment and the expand the economic activities, built since the regeneration of two landscape with distinct identity.

One of those landscape units it’s the Arts River Valley, witch it’s the bigger one and from which the people can access to the Natural Park of Corrubedo Dunar Complex and to Carregal and Vixán Lakes. The integral recovery of natural and cultural wealth of the Arts River and its landscape it is one of the priority actions RIVEIRA ATLANTIC 2015 project.

This project does not have remained only in the watercourse recovery (cleaning, analysis of vegetation and wildlife, delimitation of DPH, etc..), but also includes the building of a tourist-river path, which allows to value the extensive cultural heritage has its environment (rural centres, laundries, steps, mills, fountains, etc..).

PRELIMINARY STUDY TO THE ARRANGEMENT OF THE BEACH AREAS USED FOR SPORTS AND RECREATIONAL PRACTICES ON NAUTICAL ON THE COAST OF PEÑÍSCOLA AND BENICARLÓ

Client/Date/Budget: Benicarló and Peñiscola City Council (CC Valenciana, Spain) / Jan – Aug 2012/ 21,288.20 €

Summary: This project was conducted over 8 months with the main objective to develop a diagnostic for improving coastal areas located in the beach area. Basically was to evaluate the inside and outside access to the boats, as well as locker areas, luggage space and nautical information on beaches and other services that was necessary for good nautical activities and management. In summary, we developed the following aspects:

Integration of public spaces and incorporation of applications that improve the effective use of common areas. Elimination of physical barriers that separate urban space from seafront Rearrangement uses in the littoral of the city. Provision of public facilities in the right places for it (access, services and beach equipment, sitting areas, bicycle and pedestrian

paths, sports facilities, children's and entertainment, etc..). Improved access and parking provision in areas which provide more intensive public use.

PROJECT OF DUNE REGENERATION IN ANFA PLAGE, CASABLANCA (MOROCCO)

Client/Date/Budget: AQUATICA Ingeniería- GRUPO INVERAVANTE (Morocco) / Nov 2008- Jan 2009 / 18,000.00 €

Summary: On the occasion of the construction of the new residential, commercial and hotel complex "Anfa Plage" in the city of Casablanca (Morocco), Avant Group ordered a study of the flood level of the beach near the front of the plot where the mentioned complex would be located. This study was carried out motivated by the precedents of flooding problems on the already existing hotel and recreational facilities in the same beach. The main aim of this project was to define the characteristics of the proposed dune and the necessary works to carry out its creation. The following aims were established:

1. Study of the morphodynamics and ecological characteristics of the dune system. 2. Analysis of the necessary criteria for dune stability. 3. Definition of the necessary works to build and fix the dune. 4. Definition of maintenance work of the dune.

TECHNICAL CONSULTANCY FOR THE DESIGN, PLANNING, EXECUTION AND EVALUATION OF THE PROGRAMME OF ENVIRONMENTAL EDUCATION "Ambientum: Science, youth and environment”

Client/Date/Budget: City Council of Pontevedra (Spain) / 2006-2007 / 60,000.00 €/year

Summary: AMBIENTUM is an innovative environmental education programme, that proposes a different way of getting to know the environment, based on discovery through observation, the study in situ of the natural processes and the utilization of the scientific method. A programme that allows the students to approach their hometown natural environment, understanding the natural relation between nature and human being. AMBIENTUM focuses on the use of FIELD RUCKSACKS. These rucksacks contain a whole equipment of new and useful materials which will help the students turn into explorers of the natural environment, both coastal and in-land. It was developed during the academic course 2006-2007, for 4.000 students from schools of the province of Pontevedra, betting for a model in which environmental education actions where integrated in the school cycle of the students.

SNOWY PLOVER CONSERVATION AND AWARENESS PLAN IN THE INFLUENTIAL AREA OF THE ATLANTIC ISLANDS OF GALICIA MARITIMUM-TERRESTRIAL NATIONAL PARK (SPAIN) Client/Date/Budget: National Parks Management Board (Spain) / 2008-2009 / 42,225.00 €

Summary: The Snowy plover is a mud bird threatened across the whole national territory. In Galicia this species is very connected to the coast and we can find them only in a small number of beaches. Due to beach users’ lack of information and, especially, to indiscriminate use (presence of pets and vehicles), its reproductive success has diminished considerably, from what there stems a regressive population trend.

Our aims were to report and to sensitize the local population and occasional visitors on the situation of this species in the influential area of the National Park, to

put in value this species as a fundamental part of the natural heritage in the area and to foment a respectful use of the beaches, to lay the foundations that make

public use compatible with the conservation of a species on the verge of extinction.

TECHNICAL ASSISTANCE FOR THE ELABORATION OF A LIFE + 2007 PROJECT FOR THE ENHANCEMENT OF HISTORICAL PATHS AND CREATION OF A NEOTURISTIC SUSTAINABLE MODEL IN THE REGION OF PALLARS SOBIRÁ AND IN THE AIGüESTORTES AND ALT PIRINEU NATURAL PARKS (SPAIN)

Client/Date/: IDEES i assessorament turistic / 2007 /

Summary: Technical assistance to the independent entity IDEES i assessorament turistic for the presentation of a technical offer for a LIFE + Nature Project in the area of northwest of Catalonia. This project appeared taking the Consell Comarcal, Aigüestortes National Park, L'Alt Pirineu's Nature Reserve and the Catalan Water Agency as active partners .The project is structured in 4 actions: ACTION 1.Historic Fields and Livestock Paths inventory; ACTION 2.Design of methodology, data processing and ecotourism model; ACTION 3. Design of methodology to achieve the authorization of itineraries and apply corrective actions; ACTION 4. Sensitization of public and private agents for the participation in the model and the adoption of the model before the ending of the plan.

RESPONSIBLE CONSUMPTION WORKSHOP DIRECTED AT WOMEN FROM RURAL ENVIRONMENT (SPAIN)

Client/Date/Budget: Department of Equality of Galicia- Government of Galicia (Spain) / Ago- Dec 2009 / 8,800.00 €

Summary: Planning, design, execution and evaluation of training workshops about Urban Sustainability and Responsible Consumption. These workshops were carried out in 8 different municipalities of Galicia and had the following objectives: Provide basic knowledge to consumers so they know what information they need to have when going to the marketplace, Show them the energetic, ecological and social consequences of our shopping list, Provide them with greater critical capacity, Set the guidelines to progressively reduce our current consumption levels.

Client/Date/Budget: Adeje Town Council (Spain) / Sep – Oct 2013 / 4,100.50 €

Summary: Urban Infrastructures and Municipal Service of Adeje Town Council (Tenerife) requested us the Environmental-Impact Study for the

Special Natural Reserve of “Barranco del Infierno”, with the aim of analysing the current conditions of the area where is expected to develop the service of Information, Control of Public Use, Maintenance and Preservation of the “Barranco del Infierno” Path. This study was carried out in an environmental context to determinate the susceptible factors of the environment that can be modified. For that, we identified the direct and indirect possible effects that the activity can cause on the environment. We proposed measures in order to ensure that the service expected is sustainable and compatible with the aim of preserving the territory and improving it.

ENVIRONMENTAL-IMPACT STUDY OF THE INFORMATION SERVICE, CONTROL OF PUBLIC USE, MAINTENANCE AND PRESERVATION OF “BARRANCO DEL INFIERNO” PATH, SPECIAL NATURAL RESERVE OF “BARRANCO DEL INFIERNO” IN TENERIFE (SPAIN)

VIABILITY STUDY FOR THE FINAL LOCATION OF A SEWAGE TREATMENT PLANT IN THE MUNICIPALITY OF O GROVE (Pontevedra, SPAIN)

Client/Date/Budget: Town Council of O Grove (Spain) / Sep-Oct 2007 / 15.000 € Summary: Choosing a final location for a sewage treatment plant in the surroundings of the Port of O Grove encountered several administrative problems. This fact, along with the imminent construction of new nautical and recreational facilities in this port located in the center of the town sowed doubt in the Town Hall about the ideal location of the plant. HIDRIA developed a Viability Study for the Alternative Location of the Sewage Treatment Plant that included the following aspects: Justification of the typology and size of the sewage treatment plant proposed in the current location, Availability of areas in the municipality of O Grove for an alternative location, Necessary works of cleaning up and pumping. Affected services, Estimated budget of the new works and exploitation.

TECHNICAL PLANNING AND DATA AND INFORMATION MANAGEMENT OF THE PROGRAMME "CAMIÑO A CAMIÑO" (SPAIN)

Client/Date/Budget: City Council of Vigo (Spain) / 2009 / 35.000 €

Summary: Organized routes aiming to know and revaluate the environmental and cultural resources of the city of Vigo and its area of influence. During the year 2009 innumerable routes and weekend activities took place around the Islas Atlánticas de Galicia National Park, the Portuguese part of the Camino de Santiago ,etc.

VIABILITY STUDY OF AN ALTERNATIVE LOCATION FOR THE NEW SEWAGE TREATMENT PLANT IN THE MUNICIPALITY OF BOIRO (SPAIN)

Client/Date/Budget: Town Council of O Boiro - AQUATICA Ingeniería Civil SL / May-Jul 2008 / 21.000 €

Summary: Boiro's Municipality had a sewage treatment plant placed in the port of Cabo de Cruz, to the south of the municipal boundaries. The growth of local

population made this treatment plant reach the maximum volume of treatment. In addition, and due to the geographical situation of the peninsula of Cabo de Cruz,

it was turning out to be unfeasible to think about an extension of this plant. For this reason, Boiro's Municipality entrusted the companies Aquática Ingeniería Civil

and HIDRIA the elaboration of a viability study , with the main aim of looking for new locations for a new sewage treatment plant that could gather part of the

waters that the first one was receiving, as a complement to sewage treatment in the whole municipality.

Figura 1. Ampliación área estudiada Sección A.1

Área S.A.1

Criterios

LegalesS.R.P.C. [Suelo Rústico Protección de Costas] Tierras arables [2,9]

Criterios Accesibilidad

Ubicada a menos de 100 m de línea de costa, con carretera anexa. [5]

Criterios Sociales

Varias viviendas en zonas próximas [3.7]

Criterios Ambientales

Prox. Zona Arenal Usos Embarcaciones. Mínimo Uso Recreativo. Próxima Zona Forestal [4.5]

Criterios Estructurales

Zona próxima líneas saneamiento. Considerable distancia emisario [3.65 ]

Superficie estimada

1,07 ha.

Fotografías

Client/Date/Budget:City Council of Vigo (Spain) / 2010 /

Summary: The City Council of Vigo organized during 2010 a divulgation routes program to know and revalue environmental and cultural heritage of the city of Vigo and its influence area. It is very similar to the program developed in 2009, with the extension of several awareness activities in the National Park of the Galician Atlantic Islands and routes linked to the Santiago´s Way. During this annuity all the inherent tasks of the program were carried out: from its design and coordination, guides-interpreters selection and training, guided routes execution and evaluation of the same.

ENVIRONMENTAL PROCEEDINGS FOR THE REVIEW OF THE HYDROELECTRICAL SECTORIAL DEVELOPMENT PLAN OF THE HYDROGRAPHIC AREA OF THE COAST OF GALICIA (SPAIN)

Client/Date/Budget: Aguas de Galicia – AQUATICA Ingeniería SL (Spain) / Jul - Dec 2009 / 91,280.00 €

Summary: Drawing up of al the required reports to submit the Review of the Hydroelectrical Sectorial Development Plan to the required environmental proceedings

according to the law 9/2006 on Plans and Programmes Strategic Environmental Assessment.

TÉCHNICAL ASSISTANCE TO A STUDY ON INDUSTRIAL SAFETY AND ENVIRONMENTAL SITUATION OF THE INDUSTRIAL ESTATES IN THE CANARY ISLANDS: Pilote Plan on the Industrial Estate of “Valle de Güímar” in the island of Tenerife (SPAIN)

Client/Date/Budget: Department of Industry of Canary Islands / Jul – Dec 2009 / 60,000.00 €

Summary: This project aims to become a baseline to defining an in-depth analysis of the environmental situation and industrial safety on Canarian industrial estates

premises and facilities. This assistance focusses on and in-depth diagnosis of the “Valle de Güímar” Industrial, which could be used in the future in other industrial sites. VALORACIÓN DE LA SITUACIÓN ACTUAL DEL POLÍGONO

50,054,3 55,6

16,7

50,0

35,028,6

33,3

66,7

34,3

0,0

8,6

0,0

16,7

5,7

15,0

8,6 11,1

0,0

10,0

De 1 a 9

empleados

De 10 a 49

empleados

De 50 a 99

empleados

Más de 100

empleados

Tot al

Empresas

FUENTE: Estudio sobre la Seguridad Industrial y Estado Ambiental en el Polígono Industrial de Güímar.

Elaborac ión propia.

%

Mala / Muy mala Regular Buena / Muy buena Ns/ Nc

De 1 a 9

empleados

De 10 a 49

empleados

De 50 a 99

empleados

Más de 100

empleadosTotal

Papel y cartón 75,00 62,07 50,00 66,67 64,41

Plást icos 62,50 44,83 62,50 16,67 49,15

Aceite usado 25,00 44,83 25,00 33,33 35,59

Madera 25,00 27,59 37,50 25,42

Trapos y absorbentes 12,50 31,03 25,00 22,03

Toner 12,50 20,69 25,00 16,95

Envases plást icos contaminados 25,00 10,34 25,00 15,25

Lodos con hidrocarburos 12,50 17,24 25,00 15,25

Residuos orgánicos/ urbanos 12,50 17,24 25,00 15,25

Pintura / Barniz 12,50 13,79 25,00 13,56

Chatarra 6,25 13,79 25,00 16,67 13,56

Baterias usadas 6,25 10,34 25,00 16,67 11,86

Envases metálicos contaminados 25,00 10,34 11,86

Fluorescentes 6,25 13,79 16,67 10,17

RESIDUOS GENERADOS POR LA ACTIVIDAD PRODUCTIVA

MANAGEMENT, COORDINATION, DEVELOPMENT AND EVALUATION OF NATURAL AND CULTURAL HERITAGE IMPROVEMENT PROGRAM "CAMIÑO A CAMIÑO" (SPAIN)

TECHNICAL ASSISTANCE TO SUBMITTING THE HOUSING AND URBAN DEVELOPMENT PARTIAL PLAN (S.U.R. PPR-3) TO A STRATEGIC ENVIRONMENTAL ASSESMENT (PONTEVEDRA, SPAIN)

Client/Date/Budget: UTE URBING-CAPITEL (Spain) / Jun-Nov 2007 / 8000 € Summary: Report making and follow up of the Strategic Environmental Assessment process for the SUR PPR-3 Partial Plan: 1.Initial document, 2.Environmental Sustainability Report: 3.Final report on participation and public consultation process 4.Strategic Environmental Assessment Final Report:.

TECHINICAL ASSISTANCE TO THE DRAWING UP OF THE ENVIRONMENTAL SUSTAINABILITY REPORT FOR THE FONTAO MINING PARK (PONTEVEDRA, SPAIN)

Client/Date/Budget: Qualitys System SA – Government of Galicia (Spain) / Jan - Jul 2007 / 4200 €

Summary: The Fontao Mining Park Master Plan sought for defining the guidelines for the conversion of an old mine facility, currently not in use, into a cultural and tourism sustainable equipment that keeps the historic essence of the mine itself as well as the natural values that it possesses. We carried out an environmental analysis which included those conditions and current regulation that such Plan should meet as well as some recommendations regarding the main actions that should take place. Also we carried out the preliminary work for the drawing up of the Environmental Sustainability Report.

ENVIRONMENTAL STUDY AND SUSTAINABILITY REPORT ON THE “Longadas nº 184” MINING EXPLOITATION (SPAIN)

Client/Date/Budget: GRUPO David Fernandez Grande (Spain) / Jun-Nov 2007 / 8680 € Summary: HIDRIA Ciencia, ambiente y desarrollo S.L. wrote a SUSTAINABILITY REPORT in which we analyzed to the detail the potential environmental impact of the Longadas nº 184 mining activity on a hypothetical housing development in the surroundings of the mining facilities which would result from the implementation of the Urban Land Partial Plan. In this report we explained the environmental impact of the mining activity in 2 different case scenarios: on one hand, we considered the impact of such an activity when no changes are made on the General Land Management Plan; and on the other hand we considered the opposite choice, in which the Plan would undergo several modifications.

TECHNICAL ASSISTANCE TO SUBMITTING THE ALFOZ-VALADOURO (LUGO) BUSINESS PARK SECTOR PLAN TO A STRATEGIC ENVIRONMENTAL ASSESSMENT (SPAIN)

Client/Date/Budget: UTE URBING-CAPITEL (Spain) / Oct 2007- Dec 2009 / 7700 € Summary: Report making and follow up of the Strategic Environmental Assessment process for the Alfoz-Valadouro Business Park . 1.Initial document (framework document for the implementation of the process). 2.Environmental Sustainability Report: Accessible and intelligible document for both general public and administration, consisting in a concise and reasoned content in which we make reference to specific points of the Plan where more detailed information can be found. 3.Final report on participation and public consultation process. 4.Strategic Environmental Assessment Final Report: Included in the Business Park Plan.

DESIGN AND ELABORATION OF AN ENVIRONMENTAL EDUCATION PROGRAMME FOR THE ISLAS ATLÁNTICAS DE GALICIA MARITIME AND TERRESTRIAL NATIONAL PARK, AND DEVELOPMENT OF INTERPRETIVE ROUTES ON ONS ISLAND (SPAIN)

Client/Date/Budget: Cruceros Rías Baixas S.L. (Spain) / 2008 / 12800 € Summary: Our client’s assignment, under the supervision of the National Park, was to elaborate an Environmental Education programme for the Islas Atlánticas, aiming to test it and execute it during the Spring and Summer months of 2008. During this time there were several specific talks in the Schools of the province of Pontevedra and we accompany groups of students in Environmental Interpretation activities on Ons, an island that belongs to the National Park.

SPECIALIZED TECHNICAL ASSISTANCE IN SUSTAINABLE MOBILITY AND URBAN ENVIRONMENT FOR THE TECHNICAL REVIEW OF DOCUMENTATION AND ADVICE IN THE ELABORATION OF STATE NORMATIVE PROPOSALS (SPAIN)

Client/Date/: BLAS de LEZO Abogados - Tecnologías y Servicios Agrarios SA (Spain) / Nov 2009 – Dec 2010 /

Summary: The developed work in terms of sustainable mobility served as support to the Interministerial working group to elaborate the draft of the future Mobility Law. With this aim, we perform the following tasks: Preparation of a report that includes the status of the issue, addressing urban mobility in different areas (World, EU, state, regional and local) and from its interaction with other subjects (urban planning, building, transport, urban management, field-city relations, health), regulations analysis and monitoring, EU programs and plans on mobility, collection and analysis of sustainable mobility plans at local level.

DEVELOPMENT AND IMPLEMENTATION OF STRATEGIC PLAN FOR THE CITY OF FRAY BENTOS AND THE UNESCO WORLD HERITAGE SITE “EXFRIGORÍFICO ANGLO” (URUGUAY)

Client/Date/Budget: Intendencia de Río Negro (Uruguay) – Inter-American Development Bank / Jan 2018 – on going / 428,173.34 USD

The scope of the work to be developed is: Background analysis and territorial diagnosis • Updating of territorial planning and sustainable development instruments. • Social and economic analysis of territory: demography, health, safety, living conditions, labor market, etc. • Analysis of the current tourism situation: demand, evolution, existing offer. • Analysis of the planned investments in Patrimonial Site, city of Fray Bentos and its area of influence. • Evaluation of Patrimonial Site facilities uses, its current status and its future vocation. • Interviews with local agents and online questionnaires

Definition of strategic objectives, intervention proposal and strategy • Participatory definition of strategic guidelines for the development of Patrimonial Site and the city of Fray Bentos. • Definition of strategic objectives that take into account efficiency, effectiveness and costs criteria. • Develop an intervention strategy and specific intervention proposals. • Prepare guidelines for intervention in industrial and residential buildings of FBIL.

Preparation of 5 pre-projects and business plans of selected initiatives • Prioritize and select 5 projects that have possible financial sources for their execution and carry out architectural, infrastructure,

and facilities preliminary plans. • Prepare the business plans of the selected initiatives.

Definition of a monitoring system, local community participation and communication strategy

Summary: This Project is carried out by the international business consortium made up of Spanish companies HIDRIA and INGENNUS and Uruguayan company DOSA. It aims to prepare a Strategic Plan for the city of Fray Bentos and the Exfrigorífico Anglo, recently declared World Heritage Site by UNESCO, under the heading of Industrial Landscape. The Exfrigorífico Anglo occupies an area of 275 ha. and it is property of the Regional Government. There, industrial production of canned meat was developed in the XIX-XX century. In addition to an unquestionable economic and social imprint in the area, it has left an important historical heritage legacy, recognized with the UNESCO designation. In recent years, in addition, there has been a re-functionalization of the area towards issues related to science, technology and innovation. To ensure proper management and planning, allowing the conservation and sustainable development of the Fray Bentos Industrial Landscape, it is necessary to develop a plan, prepared in a participatory manner, in which are defined the main action lines linked to tourism, heritage. education, etc., and the roadmap to carry them forward.

Client/Date/Budget: Castroverde Heritage Friends Association (Spain) / Dec 2017- Jun 2018 / 13,069.00 € Summary: The project consists in the development of an participatory Interpretive Planning of the Town Council of Castroverde, as a pilot project within the Terras do Miño Biosphere Reserve (Lugo). The works carried out in relation to this project have been:

I. Elaboration of Interpretive Planning of the Town Council of Castroverde. II. Realization of participative Workshops with local community. III. Conducting semi-structured interviews with various local agents. IV. Preparation of digital brochure about Castroverde's heritage. V. Preparation of two interpretive panels, with graphic design and content, of prominent elements of Castroverde. VI. Execution of a training action directed mainly to the local community and associated persons of the promoter

organization, in order to carry out interpretive guided visits.

INTERPRETATIVE PLANNING OF CASTROVERDE CITY COUNCIL. PILOT PROJECT WITHIN TERRAS DO MIÑO BIOSPHERE RESERVE (GALICIA, SPAIN)

CONSULTANCY SERVICES FOR THE MUSEOLOGY AND MUSEOGRAPHY DESIGN AND WORK SUPERVISION OF THE MUSEUM OF FORTALEZA DE SANTO DOMINGO AND THE MUSEUM OF ATARAZANAS REALES, WITHIN THE TOURISM DEVELOPMENT PROGRAM - COLONIAL CITY OF SANTO DOMINGO

Client/Date/Budget: Ministry of Tourism - Inter-American Development Bank /Aug 2014 – May 2017 / 250,400.75 USD

Summary: Colonial City of Santo Domingo, declared World Heritage Site by the UNESCO in 1990, seeks to become the image and symbol of the urban and cultural regeneration of Santo Domingo. Therefore, its museums intend to be a relevant player in this process of repositioning Santo Domingo in the map of cultural tourism destinations in the Caribbean, enhancing its colonial heritage: the Colonial History, Navigation and the Discovery of America. The objective is to design a modern Museum complex, coherent and of great interest, not only cultural but also touristic. HIDRIA has been awarded to be in charge of the conceptual design and museographic of two historical buildings in the capital, the city of Santo Domingo. The selected sites are: Atarazanas Reales Museum and Santo Domingo Fortess or Ozama Fortres (picture below). This Project is within the framework of the programme of Promoting Tourism in the Colonial City of Santo Domingo, funded by the Inter-American Development Bank (IADB), that has a main objective contribute to the financial sustainability of the tourism industry of the country and also increase its competitiveness by opening new segment markets that are complementary to the “sun and sea”, by promoting tourism based in the richness and importance of the historical and cultural heritage of the city; and social inclusion.

Client/Date/Budget: Tourism Board of La Gomera (Spain) / Sep 2013- Apr 2014 / 38,000.00 €

Summary: The conceptualization of this Centre comes from the need of creating a tourism product around the Columbian Heritage on La Gomera Island. The tourism product “ Columbian Territory” was initiated with this Interpretive Centre located in the Casa del Pozo de la Aguada, which treasures more than 5 centuries of the History of the San Sebastian Village. Planning objetives were (among others) the following:

_Provide the Custom House with the necessary materials and communication media to guarantee a total visitor experience , regardless of the itinerary he/she takes. _Thematic conceptualization of the Custom House building from 16th to 18th Century, in order to highlight the excellent position of the island for the sea traffic generated by trading between Europe and America.. _Enhance the Custom House building as hub an leader role player of the island´s life during the feudal state of the island and its recaudatory role over the island during this period.

DESIGN AND PRODUCTION OF THE INTERPRETIVE CENTRE “CUSTOM HOUSE – POZO DE LA AGUADA” ON LA GOMERA ISLAND (CANARY ISLANDS, SPAIN)

Client/Date/Budget: Tourism of La Gomera / Dec 2012 – Mar 2013 / 31.725 €

Summary: La Gomera Tourism requested the design, production and provision of the necessary equipment for an Interpretive Room that enhances the most significant heritage elements related to the coexistence between human beings and the volcanic territory of the island, channelling the information, promotion and dissemination of the 3 Thematic Tours designed by the consultant team.

Three areas were outlined to vertebrate the programme of the Interpretive Room of Bencomo´s House.

1. Art and Volcano. At the entrance of the Interpretive Room the volcanic experience is enhance through poems and songs that deal with the volcanic territory of the Island.

2. Volcanic Experience. Through simple panels and an organic central area, aspects related to the geologic formation of the island and the human interaction with the territory are explained.

3. Planning Room. In this room visitors can plan their trip through the 3 Thematic Tours and obtain information at the Tourism Information Office located in this area.

DESIGN AND PRODUCTION OF AN INTERPRETIVE CENTER FOR THE ENHANCEMENT OF THE VOLCANIC EXPERIENCE IN THE GOMERA ISLAND (CANARY ISLANDS, SPAIN)

TECHNICAL CONSULTANCY AND ASSISTANT FOR DRAWING UP OF MUSEOGRAPHY AND MUSEOLOGY BRIEFS AS WELL AS TO THE RUNNING AND MANAGEMENT MODEL OF THE INTERPRETATION CENTRES OF CASA MARTÍN PÍO- CONCHA DE URUBAMBA AND CASA HORNO DE OLLANTAYTAMBO (Cuzco, PERU)

Client/Date/Budget: COPESCO CUZCO Plan (Peru) – World Bank / Sep 2010- Jan 2011 / 33.550 €

Summary: This international project was a World Bank assignment to HIDRIA Ciencia, ambiente y desarrollo SL – I+DEAS Innovación cultural y desarrollo turístico – REINA DE CORAZONES partnership. Its development consisted in the drawing up of the following documents:

• Museology and Museography script for both premises

• Engineering and restoration study of the Casa de Horno in Ollantaytambo

• Drawing up of the Training and Management Models for both centres

Client/Date/Budget: Regional Government of Galicia (Spain) / Mar – May 2016 / 11788 € Summary: The work is part of facilities network management in protected natural areas of Regional Government (Xunta de Galicia), in this case, in Natura 2000 Network. The visitor service was carried out in Siradella Nature Classroom (O Grove). The works carried out in the management of Nature Classroom in this period were:

I. Public service and information and dynamization of Nature Classroom of Siradella. II. Coordination, design and execution of environmental education activities and heritage interpretation aimed at various groups. III. Accomplishment of guided visits to permanent exhibition, and promotion of protected natural site values to visitors.

During this period, various activities have been carried out aimed at families, general public, adults and children, for the dissemination of values of protected natural site values and Natura 2000 Network.

Client/Date/Budget: Town Council of O Grove (Spain) / May – Jun 2016 / 6800 € Summary: During this period, the work to be developed was to provide a visitor quality service in the Salting Museum in Punta Moreiras (O Grove, Pontevedra). Guided tours were also carried out in the old salting factory attached to the Museum itself. The works carried out during this period were:

I. Coordination, design and execution of guided visits program, both school groups and other types of groups with concerted visits.

II. Visitor service and information about traditional fishing, salting, canning industry in the area, riparian carpentry, etc. III. Guided tours to the rehabilitated old salting factory in Punta Moreiras, following the entire process from fishing to the

packaging of salted fish for conservation and sale. IV. Operational management of the Museum.

Client/Date/Budget: Cabanas sen Barreiras - Doartesanato (A Coruña) / Dec 2016 – May 2017 / 26.600 € Summary: During this period, the work to develop was the design of accessible signage for the access and location of cabins, as well as informative materials and presentation/welcome to the site. Interpretive messages were also designed for promotion of heritage resources in the immediate surroundings of cabins. The works carried out in the project were:

I. Project coordination regarding design and execution of different products. II. Preparation of various tactile materials, designed following accessibility criteria, such as a model and a location panel for cabins. III. Design and elaboration of signaling and interpretative messages, following accessibility criteria, for locating and promoting natural

heritage resources. IV. Design and development of informative and promotional material and accessible dissemination of the site: guide-sign and welcome

audio-guide, welcome guide and resources and information sheets of accommodation services.

PROMOTION AND ENVIRONMENTAL EDUCATION IN THE INTERTIDAL COMPLEX UMIA-O GROVE, ENVIROMENTAL CENTER OF SIRADELLA (PONTEVEDRA, SPAIN)

DESIGN OF SIGNPOSTING AND INFORMATIVE RESOURCES, AND DISSEMINATION OF HERITAGE VALUES FOLLOWING ACCESSIBILITY CRITERIA, FOR THE "CABANAS SEN BARREIRAS" PROJECT IN OUTES (A CORUÑA, SPAIN)

VISITOR SERVICE AND MANAGEMENT OF SALTING MUSEUM IN PUNTA MOREIRAS (PONTEVEDRA, SPAIN)

TECHNICAL ASSISTANCE TO EXECUTION OF CODEPA PROJECT "DEVELOPMENT COOPERATION THROUGH THE HERITAGE". TRANSNATIONAL COOPERATION PROGRAM MADEIRA, AZORES AND CANARY ISLANDS (SPAIN)

Client/Date/Budget: MBA Consultants-Directorate General of Heritage, Government of the Canary Islands (Spain) / Oct 2012-Mar 2013 / 6800 € Summary: The Transnational Cooperation Program Madeira-Azores-Canaries (MAC 2007-2013) has as one strategic line the cooperation in the cultural and geographical environment. CODEPA (Development Cooperation through Heritage) aims at creating a stable network for the conservation, study, knowledge, improvement and dissemination of the extraordinary cultural heritage of Euro-African Atlantic Space so that can act as a incentive to sustainable development, reinforcing the socio-economic dimension of culture and connect this one with the tourism sector.

TECHNICAL ASSISTANCE TO DRAW UP THE EXECUTIVE PROJECT FOR THE INTERPRETATIVE CENTRE OF VIGO CITY AND ITS “RIA” (SPAIN)

Client/Date/Budget: City of Vigo Touristic Competitiveness Plan Vigo and “Ria” (Spain) / Jul-Oct 2012 / 16880 € Summary: This project was implemented within the actions included in the Touristic Competitiveness Plan of Vigo city. It consisted of the conceptual and graphic design of a Interpretative Centre that help every visitor of the city to understand the relationship between the population of Vigo and the Ria, keeping a multidisciplinary look with different approaches: social, natural-geographic, industry , human, etc.

Client/Date/Budget: Santoña’s Tourism Excellence Plan - e-Cultura.Net SA (Spain) / Nov 2006-May 2007 / 27.760 € Summary: The museum project for the Napoleón’s Fort (Fuerte de Napoleón in Fuerte del Mazo) is set within the guidelines of Monte Buciero Master Plan (Santoña). This fort became after the implementation of this project in both a Visitor and Interpretation Centre located in the Sitio del Monte Buciero Museum. To achieve so our job was to define and to plan the interpretive contents of the centre using the nature resources as the main storyline, and keeping in mind that the message of the exhibition wants, as main objective, to create emotional ties between the site of Monte Buciero and the visitors so they become aware of the importance of its conservation.

TECHNICAL ASSISTANCE TO A ETHNOGRAPHIC STUDY IN GARAJONAY NATIONAL PARK (Canary Islands, SPAIN)

Client/Date/Budget: National Parks Management Board- ÁREA RURAL S.L. (Spain) / Mar 2008-Apr 2009 / 81.792,75 €

Summary: Integral study to develop a systematic analysis of every ethnographic resource and every feature related to Garajonay National Park, which would be subsequently by

the managers and directors of the National Park. We also developed a TRAVELLING EXHIBITION along with a series of actions to take the results of the study to the population of

La Gomera. At the same time, we carried out a technical project for the interpretation in an outdoor area near the actual Visitors Centre “Juego de bolas”, using the forest

exploitation in the mounts of the National Park as the main topic.

TECHNICAL CONSULTANCY AND ASSISTANCE TO THE DESIGN AND PLANNING OF THE NATURE INTERPRETATION CENTRE OF FUERTE DEL MAZO (CANTABRIA, SPAIN)

DRAWING UP OF THE DRAFT AND THE VIABILITY STUDY FOR A SEA-LIFE INTERPRETATION CENTRE (SPAIN)

Client/Date/Budget: Tourism Board of Tenerife – Insular Council of Tenerife (Spain) / Jun – Dec 2010 / 15,500.00 €

Summary: This project consisted in carrying out several tasks which would lead to the final drawing up of the draft: Study of the Tourist Reception Capacity Limit and zonation of the area., Delimitation of tourist affluence as well as the communication sequence based on previous itineraries, Running planning and definition of the running management models, Running viability study and economic and financial analysis., Definition of the programmes to develop in the premises.

CONSULTANCY AND TECHNICAL ASSISTANCE TO RESOURCES INVENTORY, CONCEPTUAL DESIGN AND INTERPRETIVE PLANNING OF THE INTERPRETATION CENTER OF THE NATURAL PARK OF MONTESINHO (VINHAIS, PORTUGAL)

ELABORATION OF THE MASTER PLAN FOR THE INTERPRETATION AND CONSERVATION OF THE ROCK ART IN THE PROVINCE OF PONTEVEDRA (SPAIN)

Client/Date/Budget: Concelho de Vinhais – e-Cultura.Net SA (Spain) / Apr - Jul 2008 / 18,000.00 €

Summary: The e-Cultura.net company, in order to carry out the planning and design of a Nature Interpretation Centre in the municipality of Vinhais, in the

northeast of Portugal, put us out to contract a technical assistance for the development of the following tasks: Documental research about the history of the

municipality of Vinhais, the Natural Park of Montesinhos and the Casa da Vila (equipment), Interpretive planning and elaboration of contents of the resources

of the centre: panels, audio visuals, multimedia stands, Drafting of the exhibition report and the execution report in Portuguese language.

Client/Date/Budget: PDPT Terras de Pontevedra/ Nov 2008-Feb 2009/ 30,000.00 € Summary: The Master Plan follows the next objectives:

• To give an inventory and a synthesis study about the actual reality of the archaeological heritage in the territory, as well as of the future scenarios raised by

the different public administrations about it.

• To design an integral planning for the interpretation of the heritage resources of the territory.

• To elaborate a preliminary set of thematic routes to revaluate and integrate in a joint offer the different existing resources.

• To give the guidelines and the action field appropriated for the star-up assistance of the projects directed to the creation of the ROCK ART tourist product.

TECHNICAL ASSISTANCE FOR EXECUTION OF HERITAGE INVENTORY AND CONTENT DESIGN OF A GUIDE FOR THE ROMAN WAY ROUTE, IN THE PROVINCES OF A CORUÑA AND PONTEVEDRA (SPAIN): INTERREG PROJECT “VÍAS ATLÁNTICAS” Client/Date/Budget: A Coruña and Pontevedra Provincial Councils (Spain) / Oct-Dec 2007 in Pontevedra - Mar-Apr 2008 in A Coruña / 77830,50 €

Summary: Technical assistance for promotion and conservation of cultural heritage, natural resources and archaeological sites through the tourist-cultural promotion of the Roman Route (XIX-XX) of Antonino´s itinerary (Bracara Augusta - Lucus Augusti). The developed tasks were (1) Inventory of heritage resources, (2) Interpretative and thematic planning of each itinerary (coastal and inland), (3) Preparation of heritage index of each resource, (4) Elaboration of photographic catalog and ( 5) Design, layout and edition of guides in Galician, Portuguese and Spanish.

CONCEPTUAL PLANNING, GRAPHIC DESIGN AND SUPPLY OF INTERACTIVE MULTIMEDIA ELEMENTS TO VALUATE THE EXHIBITION ROOMS AT THE SEA MUSEUM (SPAIN)

Client/Date/Budget: Galician Sea Museum (Spain) / Nov 2008 - Jan 2009/ 18,000.00 € Summary: The Sea Museum was born some years ago to explain and help to understand the connection between the sea and the people of Galicia throughout time. With 14.000 m2 it’s located in the old Alcabre-Molino de Viento cannery (1887), in Vigo (Pontevedra). Among the exhibition rooms you can find an aquarium room which shows, small-scale, the submarine transport between the Museum and the Islas Cíes, crossing three different ecosystems: coast, ria and island.

The aim of this project was the conceptual planning, graphic design and supply of interpretive and digital media to assist the visitors in the understanding of such a transition from the

coast and port areas to the most pristine places of the Islas Atlánticas National Park.

TECHNICAL ASSISTANCE TO THE INTERPRETIVE PLANNING AND CONTENT ELABORATION OF THE INTERPRETATION CENTRE OF LA DEHESA, IN THE REGION OF LOS PEDROCHES (CÓRDOBA, SPAIN)

Client/Date/Budget: E-cultura.Net SA/ Jun-Jul 2009/ 18,880.55 € Summary: After being involved in the planning and design of the Interpretation Centre of La Dehesa we were entrusted with the interpretive planning, space allocation and draft of the contents of he Centre.

ELABORATION OF FEASIBILITY STUDIES OF THE SELECTED IDEAS IN THE VISIONARIOS PROJECT: 100 ideas for a new century (SPAIN)

Client/Date/Budget: Area of Strategic Projects, Island Council of Tenerife (Spain) / May - Dec 2015 / 50,000.00 € Summary: The Project is related to the idea of promoting a new development model for the future of Tenerife, encouraged from the Council of Tenerife that is supporting a concept of Island “ultra connected, autonomous and opened to the exterior”. In the development of the concept, citizen participation is key to guarantee the collective construction of a new development model that can be the answer to the Tenerife island’s inhabitants demand, and their vision of the island. All related Project information can be checked in the oficial website: www.visionariosdetenerife.com The activities included in the Project are:

I. Analyse with impartiallity and systematic criteria the integral feasibility of the 103 presented to VISIONARIOS. II. Select in a participatory and systematic way and after a multicriteria analysis, the feasible ideas of the 29 ideas, previously

selected by the Council of Tenerife. III. Strengthen the selected feasible ideas, with technical studies at a preliminary level, in order to make them projects to be

implemented in the short-medium term. IV. Maintain updated Project communication with a 2.0 strategy, through its website and the associated social networks.

TECHNICAL ASSISTANCE FOR THE DESIGN AND DRAFTING OF THE PROJECT COS-TOUR 2015-3-04 “SUPPORTING COMPETITIVE AND SUSTAINABLE GROWTH IN THE TOURISM SECTOR” (SPAIN)

Client/Date/Budget: Tenerife Tourism Board (Spain) / May-Jun 2015 / 6.800 €

Summary: In the framework of the Project COSME – COS-TOUR 2015 “Supporting Competitive and Sustainable Growth in the Tourism Sector”

was proposed, within Theme 2 “Diversifying the EU Tourism offer and products- Promoting transnational thematic tourism products”, the

creation of a transnational and differentiated tourism product, with the aim of enhancing the heritage related to stars; and their direct

relation to the cultural and natural European common heritage.

Stargazing and its relation to the European cultural development and the history of the European expansion are the backbone of this

proposal. The aim to support the socioeconomic development of the territory in which it is integrated, especially rural areas, through the

creation of a transnational and diversified tourism product, that makes the tourism offer more competitive and attractive.

In the proposal were included 7 partners of 5 different countries: Spain, Portugal, Bulgaria, Poland and Italy.

TECHNICAL ASSISTANCE TO THE DEVELOPMENT OF THE PROGRAMME INNOCAMARAS (SPAIN) Company Innovation Encouragement Programme, financed by the European Regional Development Fund

Client/Date/Budget: Superior Chamber of Commerce (Spain) / Apr – Aug 2008 / 12.000 € Summary: The Superior Chamber of Commerce, Industry and Navigation Board of Spain started up back in 2008 the Innocamaras Programme; within the framework of the Operative Programme “Competitiveness improvement and productive development 2000-2006” cofinanced by the European Regional Development Fund and the local government of Galicia through its Department of Innovation and Industry. The programme’s objective is to contribute to improving the SMEs competitiveness through integrating innovation in their strategies as a competitive tool to achieve a sustained economic growth. To achieve so, the SMEs had the possibility to develop a “Support for Innovation Individual Plan” consisting in developing a support and awareness plan which included 2 sequential phases:

Phase I: Individual Diagnosis carried out by an expert to find out the competitiveness level of the company in its own economic and market environment and to identify possible actions of improvement through innovation. Phase II: Support for Innovation Plan. In this phase an adviser guides the company through the development and implementation of those recommendations resulting from the previous phase.

Projects were grouped in 11 themes: • SOCIAL • CULTURAL • EVENTS • EDUCATION • TOURISM INFRASTRUTURE • TOURISM PROMOTION • ICT • INNOVATION • SUSTAINABILITY • RENEWABLE ENERGIES • SOLIDARITY

STUDY AND DESIGN OF A SYSTEM OF INDICATORS OF SUSTAINABILITY APPLIED TO MUNICIPAL PROGRAMMES AND PLANS R&D and innovation project supported by the Galician Plan of Research, Development and Technological Innovation (2007-2013, Xunta de Galicia)

Client/Date/Budget: Regional Government of Galicia (Spain) / Sep 2009 - Sep 2010 /

Summary: When doing Planning and Programs Strategic Environmental Assessment it is necessary to draw up a Sustainability Report which must include a control and follow-up Plan explaining the possible impacts that such plan or program may have on the environment . It is vital to rely on a system of indicators to evaluate that the execution of the plan is carried out correctly and according to sustainability parameters. Most indicators used nowadays do not meet the specifical requirements of sectorial, partial or minor plans; which are of a different nature to municipal and supramunicipal plans. For this reason it becomes necessary to design a system of indicators that meet such requirements and that support environmental processing according to law 9/2006.

METHODOLOGICAL EVALUATION OF PUBLIC PROGRAMMES AND ACTIVITIES OF ENVIRONMENTAL EDUCATION R&D and innovation project supported by the Galician Plan of Research, Development and Technological Innovation (2007-2013, Xunta de Galicia)

Client/Date/Budget: Regional Government of Galicia (Spain) / Sep 2007 - Jun 2009 / 100.570 €

Summary: Are environmental education programs effective and achieve meaningful objectives on education and conservation? In this project, financed by the local government, we tried to evaluate so, assessing behavior or attitude changes in people taking part in environmental education programs. The evaluation was done at 3 different levels: 1) Program execution evaluation, 2) Evaluation of participants evaluation., 3) Evaluation of Teachers.

STUDY OF NEW STRATEGIES AND SERVICES IN THE WORLD OF NAUTICAL TOURISM. R&D and innovation project supported by the Galician Plan of Research, Development and Technological Innovation (2007-2013, Xunta de Galicia)

Client/Date/Budget: Regional Government of Galicia (Spain) / Sep 2006 - Mar 2008 / 90.880 € Summary: In this case we carried out a scientific study to find out about the reality of nautical tourism on the south of Galicia so it could be enhanced as well as developing new products and services to increase the profitability of those companies linked to this activity. Our GOALS were: Enhancing new market sectors on nautical tourism services at the Rías Baixas, Betting on QUALITY, SUSTAINABILITY and TRAINING as main axis of the sector, Improving the tourism experience using services that valuate our heritage. To achieve so, the project had the following PARTICULAR OBJECTIVES:

1.- Analyzing nautical tourism sustainability 2.- Studying the real demand of nautical tourism products among the visitors 3.-Evaluating the satisfaction levels of clients (operators/companies) and visitors. 4.- Analyzing the training needs of those professionals linked to the world of nautical tourism. 5.- Defining a Quality Charter for nautical tourism services. 6.- Designing and valuating new potentially successful services and products .

INTEGRATED ANALYSIS AND EVALUATION OF THE PHYSICAL AND COMMUNICATIVE ACCESSIBILITY IN THE ISLAS ATLÁNTICAS DE GALICIA (SPAIN). R&D and innovation project supported by the Galician Plan of Research, Development and Technological Innovation (2007-2013, Xunta de Galicia) Client/Date/Budget: Regional Government of Galicia (Spain) / Sep 2007 - Oct 2009 / 121.877,80 € Summary: Around 10% of the world’s population live with a disability. A part of the population which have the same rights as any other citizen, including the right to leisure. However, most of natural protected areas in Galicia do not meet the accessibility requirements so persons with disabilities can enjoy their free time. The objective of this project was to design a reliable and validated evaluation tool in order to analyze the physical and communicative accessibility in the natural protected areas of Galicia. This tool, consisting in a protocol resulting from a research and evaluation planning process, will be tested at the Islas Atlánticas de Galicia National Park. Having done this, we will then rectify detected weaknesses and mistakes and will finally validate this tool. In case of it being operative and viable it may become a fresh impetus to turn Galicia into one of the first autonomous communities using an Accessibility Plan for Natural Protected Areas. These protected areas should then make the necessary adaptations to bring in that part of the population who is willing to enjoy their free time just like anybody else.

TECHNICAL SEMINAR ON PESCATURISMO, COSTA BRAVA, GIRONA. Client/Date: Catedra of Marine Studies of Girona / Fishing Museum Palamos (Spain) / Nov 2013 Summary: A year after approval of the Pescaturismo (Fishing Tourism ) Decree in Cataluña and the appearance of several projects along the catalan coast, the Marine Studies Catedrad (Girona University – Palamos Municipality), in collaboration with the Government of Cataluña, organized on 9th November a Technical Semniar to debate and reflect about Pescatourism in the Region. Legal and technical conditions were analysed, as well the impacts , economic challenges and the different solutions adopted by the fishing sector for the development of the activity. HIDRIA had the honour to be part of the Seminar giving a presentation about the “Interpretative Tool at the service of the Fishermen” entitle “Generating Memorable Experiences”.

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MARITIME TOURISM COURSE. BASIC COURSE OF HERITAGE INTERPRETATION AND VISITORS SERVICE IN NATURAL ENVIRONMENT. TOWN COUNCIL OF POIO (PONTEVEDRA) Client/Date: Town Council of Poio (Spain) / Feb 2017 Summary: A training action (30 h) was aimed to people who already exercise, or pretend to exercise, as shellfish catcher in the Ría of Pontevedra, for correct design and execution of guided tours. The main content blocks developed during the course were: (1) Philosophy, Principles and Techniques of Heritage Interpretation discipline applied to design and execution of guided visits, in this case applied to shellfishing foot; (2) Visitor service to various groups, such as children and people with functional diversity. In last session of the course, all participants must execute a part of the guided tour designed jointly throughout the training action.

TECHNICAL ASSITANCE FOR THE DESIGN AND ELABORATION OF THE CONTENTS OF A GUIDE FOR ADAPTING CHEESE FARMS INTO TOURISM EQUIPMENTS ON FUERTEVENTURA ISLAND (CANARY ISLANDS) Client/Date: Island Council of Fuerteventura (Spain) / Sep - Nov 2013 Summary: The elaboration of the guide aims at facilitating the Cheese Farms the necessary tools to adapt the farm into tourism equipment open to public. The guide is related to the Pilot Program for assessing the adaptation of Cheese Farms for tourism visits on Fuerteventura Island. KEY CONTENTS of the “ Practical Guide to adapt your Cheese Farm for tourism visits” are: • How to transform a Cheese Farm into tourism equipment. • Key aspects to create tourism products in your farm. • How to find a market niche in the tourism sector. • Customer service best practices. • Regulations (tourism and livestock sector). • Successful case studies. • Competent Administrations and interesting contacts.

TRAINING AND ACCREDITATION OF PROFESSIONALS IN THE FIELD OF TOURISM KNOWLEDGES ON THE ISLAND OF LA GOMERA (CANARY ISLAN) Client/Date: La Gomera Tourism Board / Jul - Oct 2013 Summary: In order to guarantee the correct communication and the quality of the information about the heritage in La Gomera, Tourism of La Gomera requested us the elaboration of a Training and Accreditation Plan in the field of tourism knowledge of the island of La Gomera. This Plan had the followings aims:

1.Update knowledge to communicate information to visitors about the territory and natural and cultural heritage of La Gomera. 2.Facilitate skills to inform and explain information to visitors.

This training action was developed in the islands of La Gomera and Tenerife, answering the need of updating knowledge about heritage in La Gomera to professionals who live in both islands. During the courses the program was the same, with the difference that we prepared an excursion in La Gomera in order to practice some contents learns during the talks. As a complement of the training, we prepared a Good Practice Manual for guiding visitors on the island of La Gomera. This manual has the contents of the course, recommendations to take into account to offer quality and sustainable tourism services, interesting links and bibliographies.

SPECIALIZED TRAINING SEMINAR IN MANAGEMENT TOURISM ACTIVITIES IN THE ENVIRONMENT GUIDED FISHING MUSEUM AND THE PEIX Espai (Palamós) Client/Date: Fisheries Museum of Palamós (Spain) / Mar 2013 Summary: Specialized Seminar for all visitor service staff (guides, informants, educators, fishermen, etc.) that develops work education, awareness and interpretation of heritage at the Museum of Fisheries

XVII INTERNATIONAL CONGRESS OF THE SPANISH ASSOCIATION OF EXPERTS IN TOURISM (AECIT) Client/Date: AECIT (Spain) / Nov 2012 Summary: HIDRIA attended the XVII edition of this Congress, with an Oral Communication entitled "EXPERIENCE GREAT VOLCANIC ISLAND ROUTE: Towards a participatory approach to the development of ecotourism in the territory of the volcanic island of Tenerife“.

TECHNICAL ASSISTANCE FOR DESIGN, PLANNING, IMPLEMENTATION AND EVALUATION OF TRAINING FOR ECO-TOURISM PLAN CALLED "ECOFUERTEVENTURA 2012" Client/Date : Island Council of Fuerteventura (Spain) / May – Nov 2012 Summary: The Ministry of Tourism of the Cabildo of Fuerteventura promoted a thematic Training Plan ecotourism oriented training and advocacy, both employers / entrepreneurs and workers and tourism professionals of Fuerteventura, about the importance of their natural resources as an extremely important value for tourist development in the face of generating new economic activity and new jobs and self-employment niches. HIDRIA design and implemented a specialized training plan geared for rural entrepreneurs, entrepreneurs, and workers as guides, receptionists, tourist guides, taxi drivers, workers and sub-contractors for leisure, recreation and sport, leisure and recreational activities nature, etc., if it is designed and oriented to all employers and workers. Various outreach materials were developed: Field Notes, teaching units, etc.. A part of this work can be seen on the web www.ecofuerteventura.com

I INTERNATIONAL CONFERENCE ON MANAGEMENT AND DISCLOSURE OF PROTECTED VOLCANIC LANDSCAPES Client/Date: Parks of Catalunya (Spain) / May 2012

Summary: Volcandpark was the first conference on the management, dissemination and geotourism in protected volcanic areas. It was a forum for debate and thought that linked knowledge of volcanology with land management and dissemination to people working in these volcanic areas (national park, nature park, nature reserve, etc..). HIDRIA was present in this edition, with a Speech Communication entitled: "VOLCANIC THEMATIC TOURISM ROUTES FOR SUSTAINABLE DEVELOPMENT ON TENERIFE: Towards a Stakeholder's approach to Promoting geotourism in a volcanic landscape“.

ECOTOURISM: A comprehensive approach to sustainability” UNIVERSITY EXTENSION COURSE Client/Date/Budget : University of Vigo - Vice-Chancellorship of University Extension (Spain) / Sep 2011 Summary: 35-hour theoretical and practical course with the next objectives: 1.-To define the Ecotourism Concept and Ecotourism Planning in Natural Protected Areas., 2.- To identify the place of Interpretation inside the communication and conservation of heritage sites values, 3- To know specific tools like European Sustainable Tourism Chart in European Natural Protected Areas, 4- To design an Ecotourism Plan, 5- To discover some interested experience in ecotourism around different places around the world.

I TECHNICAL SEMINAR ON BAY OF BISCAY: Sustainability and Marine Environment Client/Date: MARE FONDUM (Spain) / Oct 2009

Summary: Organized by Mare Fondum and Bajoelagua, with the cooperation of IQ Company, and held at the Ría de Bilbao Maritime Museum. The event gathered together experts from the world of science, scuba diving, researchers, ocenographers… and became a space where it as possible to learn, analyze and debate about the Bay of Biscay. HIDRIA was in charge of coordinating the activity and leading the different round tables and conferences scheduled.

SPECIALIZATION COURSE ON WHALE-WATCHING GUIDED ACTIVITIES AND CUSTOMER SERVICE Client/Date: Island Council of Tenerife (Spain) / Nov-Dec 2010 Summary: This training programme was included in the actions planned throughout 2010 by Turismo de Tenerife which sought to revaluate the tourism product known as “Whale-watching”. It came up as a result of the process of Drawing up and Implementation of the Quality Charter for the “Whale watching” Tourism Product, carried out during the months of April, May and June of 2010. Businessmen and other professionals of the sector requested help to invest in quality training. In this first training course, the idea was to work around 3 basic aspects: 1. Natural resources and biological knowledge update , 2. Optimizing Customer Service, 3. Techniques and tools for use and management of guided activities aboard.

“INTERPRETING OUR HERITAGE: Achieving conservation through communication” UNIVERSITY EXTENSION COURSE Client/Date: University of Vigo - Vice-chancellorship of University Extension (Spain) / Sep 2010 Summary: 35-hour theoretical and practical course held at the SEA MUSEUM of Galicia. Its main objective was to introduce the participants to the basic concepts of heritage interpretation and its use in planning, communication management and accessibility as well as organizing guided activities for similar museums.

TECHNICAL SEMINAR: “Active Leisure in Nature” Client/Date: Government of the Canary Islands (Spain) / Oct 2009 Summary: The Canary Islands Government and its partners; the Land Use and Water Resources Regulatory Regional Board of Azores; the Environment Regional Board of the Government of Madeira leads, within the Madeira- Azores-Canarias Transnational Cooperation Project (MAC) the project “Cooperation and Synergy in Sustainable Actions on Protected Natural Areas of the Macaronesia- SOST-MAC”. The main objective of this project is to promote interventions for environmental quality improvement and efficiency improvement in the management of natural resources and degraded areas recovery. Under such framework, the Canary Islands Government along with the local Government of La Palma held this seminar hoping to create a forum for knowledge which would lead to the creation of a viable nature and leisure product for those active leisure destinations.

II TECHNICAL SEMINAR ON BAY OF BISCAY: Sustainability and Marine Environment Client/Date: MARE FONDUM (Spain) / Oct 2010 Summary: Organized by Mare Fondum and the Town Hall of Bilbao and held at the CMD La Bolsa de Bilbao as a second edition of the “Kentauri Meeting ’10” under the slogan “THE SEA: ACCESSIBLE TO ALL”. The event gathered together experts from the world of science, scuba diving, researchers, oceanographers… and became a space where it as possible to learn, analyze and debate about the Bay of Biscay. HIDRIA was in charge of coordinating the activity and gave a talk titled: “ECO-TOURISM: Betting on marine resources integrated sustainability”.

III TECHNICAL SEMINAR ON BAY OF BISCAY: Sustainability and Marine Environment Client/Date: MARE FONDUM (Spain) /Oct 2009 Summary: Organized by Mare Fondum and the Town Hall of Bilbao and held at the CMD La Bolsa de Bilbao as the third edition of the “Kentauri Meeting ’11”. This time was focused the first day in new European Fisheries Police, gathering in the city of Bilbao, scientists, divers, researchers, oceanographers, etc . The second day the meeting was focused in aspects of diving and the transoceanic expeditions made by Unai Basurko in the boat Pakea Bizkaia. HIDRIA coordinated the activity and was responsible for moderating all Round Tablesand Conferences held by all the invited speakers.

COURSE : “TOURISM PRODUCT DYNAMIZATION IN A RURAL ENVIRONMENT” Client/Date: Agroforestry Experimentation and Training Center of Guísamo (Spain) / Dec 2008 Summary: 25 hour course on design, promotion and dynamization of tourism products in a rural environment. It was divided in three different parts: 1) Interpretive planning in a rural environment; 2) Creative management of the natural cultural heritage in a rural environment and 3) Social Participation for a balanced planning in the area.

“LEISURE FOR EVERYONE: Accessibility and natural environment” UNIVERSITY EXTENSION COURSE Client/Date: University of Vigo - Vice-chancellorship of University Extension (Spain) / Sep 2008 Summary: 35-hour theoretical and practical course held at the Forest Engineering College in Pontevedra’s Campus University. Its main objectives were to introduce the participants to the concept of physical accessibility; defining the main obstacles and barriers to physical, communicative and social accessibility, and raising awareness in the importance of a “Design for everyone”.

SERVICE FOR DISABLED CUSTOMERS AND OTHER GROUPS IN NEED OF SOCIAL INCLUSION Client/Date: Islas Atlánticas de Galicia National Park (Spain) / Sep 2008 Summary: 2 hour conference on physical and communicative accessibility and sensorial impairment needs. Presentation of results obtained after a two-year R&D and Innovation project on the accessibility at the Islas Atlánticas de Galicia National Park (see Research/Innovation Chapter) .

“HERITAGE INTERPRETATION: A TOOL FOR CONSERVATION” UNIVERSITY EXTENSION COURSE Client/Date: University of Vigo - Vice-chancellorship of University Extension (Spain) / Sep 2009 Summary: 35-hour theoretical and practical course held at the island of San Simón right at the source of Ria de Vigo (Pontevedra). Its main objective was to introduce the participants to the basic concepts of heritage interpretation and its use in planning, public use management and organization of activities in a place of heritage interest such as the island itself.

“INTRODUCTION TO ENVIRONMENTAL INTERPRETATION ON PROTECTED AREAS: DUNAS DE CORRUBEDO Y LAGUNAS DE CARREGAL Y VIXÁN NATURE RESERVE” UNIVERSITY EXTENSION COURSE Client/Date: University of Vigo- Vice-chancellorship of University Extension (Spain) / Sep 2008 Summary: 35-hour theoretical and practical course set on the Littoral Interpretation Centre and the Nature Reserve Visitor Centre. It was a mainly practical course about facilities management, development of activities and services for the public, as well as the revaluation of both natural and cultural local heritage.

“Communication, education and participation for Environment Conservation” UNIVERSITY EXTENSION COURSE Client/Date: University of Vigo - Vice-chancellorship of University Extension (Spain) / Jul 2008 Summary: 30-hour theoretical and practical course held at the Museo Municipal de Tui. It focussed on designing, planning, executing and evaluating different environmental education activities, using the game as a main concept of development and keeping in mind the required adaptations to meet the needs of different audiences, with and without physical, communicative and sensorial impairment.

I TECHNICAL SEMINAR IN MARINE RESEARCH: Research, management and conservation Client/Date: Town Council of Sanxenxo (Spain) / Sep 2006

Summary: Organization, management and evaluation of the first Technical Seminar focused on marine research which took place on the municipality of

Sanxenxo. There were both national and international speakers specialized on three different fields: Conservation of littoral ecosystems, Aquaculture and

Integrated Management of Coastal Areas.

“Introduction to Environmental Interpretation on Protected Areas: Islas Atlánticas de Galicia maritime-terrestrial National Park” UNIVERSITY EXTENSION COURSE Client/Date: University of Vigo - Vice-chancellorship of University Extension (Spain) / Sep 2007

Summary: 35-hour theoretical and practical course aiming to engage interpretive concepts and techniques to the planning, management and development of

guided and self-guided activities on the Islas Atlánticas de Galicia National Park. The main objective was to train guides and other qualified staff on disabled

customer service. The place chosen for this course was the archipelago of Islas Cíes, within the boundaries of the National Park.

Fernando Savater

HIDRIA Ciencia, ambiente y desarrollo S.L.

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hidria@hidria.es

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