Company Confidential © 2010 Nokia_E72_Usability_for_Contact_Centers / 2010-01-08/ Version 4.0 / Upknowledge1 Nokia E72 for Contact Centers

Company Confidential

© 2010 Nokia_E72_Usability_for_Contact_Centers / 2010-01-08/ Version 4.0 / Upknowledge1

Nokia E72 for Contact Centers



Objectives

After successfully completing this learning solution, you can:

• Describe the Nokia E72 product concept

• List the Nokia E72 main features

• List the key benefits of Nokia E72 features

• Use key features of the Nokia E72



Prerequisites

• Basic knowledge of the S60 3.2 platform

• Basic knowledge of standard Nokia Eseries usability features



Contents

• Product concept

• Key usability features

• Product data

• Software



Product concept



Marketing key messages

• Target group is mobile e-mail users

• Push email support• Support for Microsoft Mail for Exchange, IBM

Lotus Notes traveler

• Nokia Messaging preinstalled

• Intuitive control• Optical Navi Key enables smooth selection

and scrolling

• High-resolution 5Mpix camera makes every shot count

5 Mpix camera

Optical Navi Key

Push e-mail



Nokia E72 improved Eseries features

• Home Screen 2.0 • 14 Home screen applications: E-mail

setup wizard, Chat setup, Intranet etc.

• Nokia Contacts and Calendar for Eseries

• Improved Nokia Email for Eseries

• Mobile Search

• Key tools for corporate users• Quick Office (v5.3)

• Intranet Browsing made easy via preinstalled mobile VPN client

• Device encryption

• Nokia Eseries ´09 themes

Home Screen 2.0



Nokia E72 product concept

• High performance device, made for seamless business and personal communication

• Optimized for messaging and e-mail with a full keyboard

• Support for best-in-class communication features and navigation

FM radio

GPSpositioning

Headphones/

headset

Media server

Computer

Bluetooth

Wi-Fi

Web server

suite

USB

3G/GSM

Phone calls

Audio

Internet

3G/GSM

Wi-Fi



Mechanical construction (1/3)Ambient light sensor

Secondary camera

Front

End key

Call key

Right selection key

Left selection key

Alphanumerickeypad

Earpiece

Power/ Profileswitch

3.5mmaudio connector

Top

Bottom

Strap holder

Microphone #3

Microphone #1

Microphone #2

Charger connector



Mechanical construction (2/3)

Micro SD card slot

MicroUSB/ charger connector

- Volume / Zoom key

Lid holder

Left Right

Voice key

+ Volume / Zoom key

Back

Mono loudspeaker

Main camera

Camera flash

Strap holder

Microphone #4



Mechanical construction (3/3)

Messaging

Home

Contacts

Calendar

Optical Navi & 5-way Navi key

Toggle flashlight on/off



Key usability features



Optical Navi Key

• Five-direction traditional Navi Key• Left, right, up, down, select

• AND a finger movement sensitive optical area • Menu navigation

• Scroll through Web pages and e-mailmessages

• Camera autofocus and shutter buttonTraditionalNavi Key

Optical sensorarea



Using the Optical Navi Key

• Place your finger on the key• Lighting does not matter• Usually works with gloves, too

• Move your finger tip to the desired direction

• Quick swipe means longer movement

• Sensitivity is configurable• Can be disabled

• In this case key works as a traditional Navi Key

• Examples of use• Scrolling menus• Scrolling web pages



Intuitive camera autofocus

• Autofocus with a simple finger touch

• Place finger on the Optical Navi key to autofocus

• Green frame, camera is focused

• Red frame, unable to focus

• Press the Optical Navi Key to capture the image

• If Optical Navi Key is disabled• Press to activate auto-focus

• Release to take picture



Optical Navi Key operating principle

• Similar technology as in an optical mouse

Moving finger activates IR source which illuminates finger

Shadow of finger pattern reflected

Sensor captures finger pattern

Chip translates pattern changes to motion data



Optical Navi Key settings

• Optical Navi Key• Enable/Disable Optical Navi key

• Sensitivity• High, Medium and Low

• Vibration• Enable/Disable vibration feedback

• To change Optical Navi key settings• Select Control Panel > Settings >

General > Personalisation > Optical Navi key



Notification and Breathing light

• Breathing light can be disabled (Settings > General > Personalisation > Notification lights > Standby br. light

Notification and breathing light



Ambient light sensor

• Separate display and keymat backlighting

• Ambient light sensor • Optimize display brightness and power consumption

• QWERTY keymat backlight is lit up in conditions requiring additional light

Light sensor



Orientation sensor (accelerometer)

• Turn the phone over to • Snooze alarms

• Mute calls

Up Down



Magnetometer (compass)

• Electronic compass

• Supported in Maps 3.0 (pre-installed on the device)• Available in tracking mode and in pedestrian navigation

• Car navigation uses “track up” orientation functionality

• When the compass is enabled and calibrated, the map view automatically turns according to which direction the top of the device is pointing

• To calibrate the compass, rotate the device around all axes in a continuous movement until the circle is green

Compassaccuracy low

Compassnotcalibrated

No calibration ongoingIcon not moving

Calibration in progressIcon not moving

Calibration okIcon and map rotating

Compass calibrated



Noise cancellation

• E72 has two noise cancellation features• Based on signals from four microphones

• Earpiece Active Noise Cancellation (EANC)

• Operates only in handset mode• Improves earpiece clarity in noisy

environments• Adds anti-noise to the earpiece output,

based on noise sampling from a secondary microphone

• Improved uplink noise cancellation• Makes it easier to hear you when you

are in a noisy environment• Microphone #1 captures voice• Other microphones detect the

surrounding noise• Noise in transmitted speech reduced

Microphone #3

Microphone #1

Microphone #2

Microphone #4



Voice UI 1/2

• User recordable voice functions

• Uses voice recognition

• Record your own commands to start, cancel or stop voice UI functionality



Voice UI 2/2

• Use your recorded Wake-up command to activate Voice commands • Start applications

• Send audio messages

• Manage incoming and outcoming calls

• Read or listen messages with Voice reader



Support questions and answers (1/4)

• Does the Optical Navi Key work in dark or poorly lit condition?• Yes, it does not require ambient light for operation (it uses an infrared light

source)

• Can you use the Optical Navi Key with gloves on?• Yes, it uses optical technology which can detect the movement of gloved

hands

• Can I disable the vibration feedback of the Optical Navi Key?• Yes, you can configure the Optical Navi Key in Control Panel > Settings >

General > Personalisation > Optical Navi key

• Does touching the Optical Navi Key activate the device when it is on standby?

• Just touching the finger sensor does not activate the device

• Fully depressing the finger sensor will activate the device




• Where is the camera key on the Nokia E72?• The Nokia E72 does not have a physical camera key

• To take a picture, press the Optical Navi Key

• Can I change the camera focus point with the Optical Navi Key?• No, the camera will focus to the center of the screen (viewfinder)

• You touch the Optical Navi Key to focus and then press the key to take the picture

• If the Optical Navi Key is disabled, how do I take a picture?• Press the Optical Navi Key to activate autofocus

• Green rectangle indicates successful focusing

• To take a picture, release the Optical Navi Key

• If focusing is not successful, a red rectangle is shown. In this case, release the button and retry




• Does the display orientation change automatically based on the orientation sensor (accelerometer)?

• No, this feature is not supported in the Nokia E72

• What is the difference between Earpiece Active Noise Cancellation (EANC) and improved uplink noise cancellation?

• EANC makes it easier for you to hear what the other party is saying (downlink/receive direction)

• Improved uplink noise cancellation allows the other party to hear you better (uplink/send direction)

• Can I listen to FM radio without a wired headset?• No, the device uses the headset wire as the FM antenna

• How can I adjust speech volume during a call?• You can either use the dedicated Volume up/down keys

• Or you can use the Right and Left keys of the 5-way navigation key




• Does the device support A-GPS? • The device supports A-GPS and it is by default configured to use Nokia A-

GPS service

• What is the magnetometer (compass) used for?• In the Ovi Maps application, the compass can be used to orient the map to

your current direction when you are not moving, or when you are walking (pedestrian navigation)

• For more information on the Ovi Maps application, see the Ovi Maps training

• Which Ovi Maps application version is installed on the device?• Maps 3.0 SR1.1



Product data



Nokia E72 variants

• E72-1, RM-530, North America

• E72-2, RM-529, Europe/Asia

• E72-3, RM-584, China



Comparison to other products

E63 E72 E71Weight 126 g 128 g 127 g

GPS receiver No Yes Yes

WLAN YesNo in China

variant

YesNo in China

variant

Yes

Display 320x240, 16M colors

320x240, 16M colors

320x240, 16M colors

Camera 2 Mpix 5 Mpix 3.2 Mpix

Symbian software version Symbian OS 9.2 Symbian OS 9.3 Symbian OS 9.2

Opti Navi Key No Yes No

3G max data rate (DL/UL) 384/384 kbit/s 10.2/2 Mbit/s 3.6 Mbit/s / 384 kbit/s

EANC support No Yes No

Magnetometer (compass) No Yes No



Product specifications – overview

• Software platform• Symbian OS 9.3; S60 3rd Edition,

Feature Pack 2 (S60 3.2)

• Memory• 240 MB internal memory

• 4 GB MicroSD memory card in sales package

• Support for up to 16 GB MicroSD (with hot swap)

• Display• 2.36’’ QVGA (320x240 pixels),

16.7 million color TFT

• Dimensions• 114 x 58.3 x 10.1 mm

(length/width/thickness)

• Weight 128 grams

• Colors: zodium black, metal grey, topaz brown

• Numeric keypad, full QWERTY keyboard

• Backlighting and Ambient Light Sensor



Product specifications – connectivity

• Cellular connectivity• GSM/EDGE 850/900/1800/1900 MHz

• WCDMA 900/2100 MHz (RM-530)

• WCDMA 850/2100 MHz (RM-529, RM-584)

• HSDPA up to 10.2 Mbit/s

• HSUPA up to 2 Mbit/s

• Wireless connectivity• WLAN 802.11b/g (RM-529/RM-530)

• Other connectivity• Bluetooth 2.0 EDR

• Micro-USB 2.0 (high speed), data and charging

• Nokia charger connector

• Navigation• Integrated A-GPS with

compass (magnetometer)



Product specifications – media

• Main camera• 5 megapixels (2592 x 1944)

• 5x digital zoom

• Autofocus with Optical Navi Key

• Focal length 4.7 mm, f/2.8

• VGA quality video @ 15 fps

• Secondary camera• 640x480 pixels (VGA)

• 2x digital zoom

• Still image 320x200 (QVGA), video 144x176 (QCIF)

• Other media-related features• 3.5 mm Nokia AV connector

• FM radio 87.5-108 MHz with RDS support



Product specifications – media formats

• Video• Creating: MPEG4, H.263

• Handling: MPEG4, H264 AVC, H.263, Real Video, WMV, Flash video

• Image• Creating/editing: JPEG/EXIF

• Handling: JPEG/EXIF, JPEG 2000, OTA, PNG, SVG, GIF87a/89a, WBMP

• Audio• Creating: MR, WAV (AAC)

• Handling: RNG, WAV, WVE, AMR, AMR-WB, AU, MIDI, AAC, AAC+, MP3, WMA, RMF, AMR-NB, eAAC+, M4A, MP4, RealAudio, SP-MIDI, True tones

• Ringtones: RNG, WAV, WVE, AMR, AMR-WB, AU, MIDI, AAC, MP3, WMA, RMF, AMR-NB

• Container• 3GP, MP4



Sales package contents

BP-4LAC-8

WH-601

MU-41CA-101D

Extra accessoriesPouchStrapCleaning clothUser GuideNokia Eseries Experience Leaflet

ServicesS60 Maps Starters PackNokia Messaging supported

(Contents may vary between countries)



Software



Email

• Advanced email client• Improved Nokia Email for Eseries

• Same Eseries email client as on the E75

• HTML formatted email support

• Integrated UI for multiple email systems• Nokia Messaging

• Mail for Exchange

• Lotus Notes Traveler

• Integrated email setup wizard for all accounts

• For more information see• Mail for Exchange training

• Nokia E75 training



Supported email accounts

• Accounts through Nokia Messaging• Ovi by Nokia

• Yahoo! Mail

• Gmail

• Hotmail

• Accounts through Mail for Exchange• Microsoft Exchange accounts

• Accounts through Lotus Notes Traveler• Lotus Notes Traveler accounts

• Other accounts• POP3

• IMAP/ IMAP-IDLE support



Chat and Internet telephony

• Integrated setup experience• Set up Chat home screen plug-in

• Connects to Nokia server to retrieve list of available applications

• Application installed on the device and started

• Chat• Nokia Messaging 2.0 Chat for S60

• Nokia consumer Chat client

• Supports multiple chat services

• Third-party applications• Gizmo5 (VoIP/Chat client)

• Vyke Mobile (VoiIP/Chat client)

• Windows Live (VoIP/Chat client)

Setup wizard



Setting up Chat (1/3)

Select network connection

Select application to install



Setting up Chat (2/3)Application installed and launching

Update IM services

Select one or more services



Setting up Chat (3/3)

• For more information, see Nokia Messaging 2.0 Chat for S60 training

Ovi login

Logged into Ovi community




• Which Ovi and Nokia services can be accessed on the device?• The user can access any service which is accessible through a mobile web

browser on ovi.com (Maps, Files etc.)• The user can access any service for which a downloadable S60 3.2 client

application is available

• What support for Ovi and Nokia services is installed on the device?• The user can configure the email client to access a mailbox in Mail on Ovi• The user can access e-mail mailboxes with the built-in email client in a

push manner through Nokia Messaging Email• The user can install the Chat application and configure it to access the Ovi

IM community• The user can install the Ovi Store application and use it to access Store on

Ovi• User can use the Share online application to share media to Share on Ovi• User can purchase and download music from the Nokia Music Store

through the Music store link




• Is the Ovi Store client application installed on the device?• No, the device menu has a link to a Store page from which the user can

download and install the client application




• How can I access my Windows Live Messenger account? • You can setup the Chat application to access your Windows Live account

• Alternatively, you can set up the Windows Live client application (Using the Set up Chat & Internet telephony wizard)

• Is the Ovi Contacts application installed on the device?• No, the Ovi Contacts application for S60 3.2 devices can be downloaded

and installed contacts.ovi.com/dist/app)

• How do I restart the Chat application I set up with the wizard?• The Chat application is installed in Menu > Applications

Documents

Company Confidential © 2010 Nokia_E72_Usability_for_Contact_Centers / 2010-01-08/ Version 4.0 / Upknowledge1 Nokia E72 for Contact Centers