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Company Introduction
2011/10/04
ISACO ERP PROJECT
Titles Introduction
Vision
Mission
Organizational Chart
Affiliates
Suppliers
Foreign Partners
Introduction
ISACO established in 1977.
ISACO is providing OE spare parts and aftersales services for Iran khodro vehicles.
ISACO has 854 dealers and 1090 shops in its aftersales services network.
Vision
To provide high quality spare parts and services to customers
To define optimizing values for customers and other beneficiaries
To lead spare parts and aftersales services market
Mission
Our professional experiences and aftersales network facilities enable us to provide high quality spare parts and services to increase the customers satisfaction and ensure the profits of the beneficiaries.
Organizational Chart
Managing Director
Deputy of Finance and Support
Sales and Aftersales Accounting Manager
Support Manager
Financial Accounting Manager
Deputy of Supply Planning and Economical Investment
Planning and Market Research Manager
Economical Investment Manager
Warehouse Manager
Commercial Deputy
Foreign Purchasing
MangerLocal
Purchasing Mnager
Guarantee Sales Manager
Sales Manager
V. O. R.
IT Deputy
Hardware & Network Manager
Software Manager
Vice Chancellor of Engineering and Aftersales
Services
Technical Engineering Deputy
Parts Quality and Engineering Manager
Vehicle Engineering
Manager
Technical Training Manager
Regional Office Manager
Deputy of Aftersales Service Network
Aftersales Network Manager
Guarantee Manager
Consultants M. D. Office
Strategy Planning Manager
Communication Manager
Human Resource Manager
Security Manager
Legal Affairs Manager Internal Auditing
Internal Affairs Project Managers
12 Offices
Regional Offices (12 Offices)
115
73
94 6
3
98 64
71 63
111
59
172
117
65 83
71 42
89 95
68 70
70
66
Tabriz
Rasht
Sari Mash
had
Ahvaz
Hamedan
Caspian sea
Esfahan
Shiraz
Kerman
Persian Gulf Oman Sea
Tehran Home
Tehran Shomal
Tehran Jonoub
854Number of Dealers
1090Number of ISACO Shops
6653
Regional Offices & Scrap Parts Warehouses
Regional Office (12)
Scrap Parts Warehouse (10)
Scrap Parts Testing (5)
Affiliates
Emdad Khodro Co.
Hamgam Khodro Commercial and Services Co.
Hamgam Commercial and Aftersales Services Co.
ISACO Kish
IAP – Dubai
Iran Khodro Smart Card
Main Local Suppliers of Spare Parts
SAPCO
Iran Khodro
Mehrkam Pars
Niroo Moharekeh
Renault Pars
Crouse
…
Foreign Partners and Suppliers
Peugeot (Partner and Supplier)
Renault (Partner)
Suzuki (Partner and Supplier)
Valeo (supplier)
…
فرآیند های کسب و کار در شركت ايساكو
ISACO Business Process
ISACO BPM2. Provide Aftersales Services
3. Aftersales Network Development & Inspection
2.1. Provide Aftersales Services through Dealers Network
3.1. Aftersales Network Design and Development3.2. Evaluation of Aftersales Network Performance
3.3. Aftersales Network Improvement
4.1. Documentation
4.2. Tools & Equipment Supply and Distribution
4.3. Aftersales Network Training
1.1. Market Research
1.2. Orders Planning
1.3. Procurement
1. Supply & Distribution of Spare Parts
4. Aftersales Network Technical SupportP
roces
s
Are
as
Pro
cess G
rou
ps
Man
ag
em
en
t &
S
up
port
ing 6. Systems Design & Development
8. Human Resources7. Evaluation and Analysis of Organization Performance
2.2. Claim
1.4. Warehousing
1.5. Sales
1.6. Distribution and Delivery of Parts
5. Budjet Plannig
9. Information Technology10. Assets Management , Contracts, 11. Resource Management
Processes Requested by Iran Fava
Procurement Processes
Inventory and Warehouse Processes
Quality Processes
Sales Processes
Service Processes
Reporting
Basis
Procurement Processes
Local Procurement Process
Foreign Procurement Process
Local Sourcing Process
Foreign Sourcing Process
Suppliers Commercial Assessment
Local and Foreign Procurement Processes
Receiving POStar
Receiving P/I
Evaluating Terms & Conditions
Sales & Distribution
Warehouse & Packing
Dock & QC
Planning
Market Research
To define coding and part numbers
Commercial & Technical Evaluation
Purchase Commission
Delivery Notice
Consignment Information
Inquiry
Receiving PO
Receiving P/I
Evaluating Terms & Conditions
Commercial & Technical Evaluation
Purchase Commission
Delivery Notice
Production, Transport, Customs,
…
Inquiry
Foreign Procurement
PeugeotRenault, Suzuki
Other Suppliers
Local Procurement
Iran Khodro SAPCOOther
Suppliers
Planning & Inventory Control Process
Preparing the valid parts list needed to be planned
Collecting the related necessary information
Demand Forecasting (Gross Requirement-Quantitative Approach)
Finalizing the Demands in collaboration with other involved departments (Qualitative Approach)
Calculating the Net Requirement based on current inventory, on-way orders and sale forecast through the end of year
Placing the orders (Totally & Monthly)
Preparing a list for the parts needed to find new supply sources
Inventory Control and following- up the orders
Service Processes – Current Status
000
000
End Customer
s
Dealers
Regional Offices
ISACOIKCOSuppliers Sapco
…
Transactions between Dealers and ISACO
Part Sales Procedures
E_commerce
…
Guarantee Services Procedures
UNIX
Website (Engineering Dep.)
Network Management Processes (main operation)
Granting and Cancellation of Dealership Authorization
(Validation to Grant New Dealer, Performance Measurement of Active Dealers)
Aftersales Network Development(Development Planning, Authorization, Supervision on Establishment,
Validation to start servicing)
Assessment and Inspection(Total Annual Assessment, Ministry of Industry Assessment, inspections)
Network Management Processes (main operation)
Aftersales Network Improvement(Corrective Actions on Assessment & Inspection Results,
Customer Satisfaction Improvement, Performance Improvement of Dealer’s Processes)
Motivation and Penalty(system to declare criteria and nominated dealers, Data Bank, referring to
cancellation commission)
Current Data Base & Operational Systems
IKSA (Human Resources and Training Sys.)
Oracle Total System (Part Sales,…)
Discrete Systems
با تشکر
Thank you for your attention
