COMPANY OVERVIEW

NASHUA LTD

2014

MISSION AND VISION

1. To understand our customer’s business inside out and deliver solutionstailoredfortheirspecificneeds2. To provide customers with solutions aimed at improving workflow,savingcostsandshowingreturnoninvestment3. To deliver best of breed software products4. Toofferproductsandsolutionsthatreducecomplexityand increaseoperationalcostsaving,thusimprovingacompany’s overalleffectiveness

A FORTY YEAR LEGACY OF PUTTING YOU FIRST

NASHUA:

Nashua’sstoryisonethatspansexactlyfourdecadesandincorporateseveryonefromOrsonWellestoboxerBrianMitchell,andeverythingfromanaloguecopierstocutting-edge multi-function and production printers.

Through a combination of progressive shifts in termsofthecompany’scorefocus,strategicsportssponsorships,astrongfocusongivingbacktothecommunityandthefeel-goodtoneofthebrand’smarketingandadvertisingcampaigns,Nashuahasheld the number one market position in Southern Africafor25yearsintheofficeautomationmarket.

Nevercontenttorestonourlaurels,Nashuaislookingboldlytowardthenext40years,whichiswhathaspromptedthecompanytoshiftitsfocusfrom“boxdropping”to“solutionselling”.

Though the brand has evolved and changed considerablysinceitfirststartedoperatingin1973,onethinghasremainedconstantthroughoutNashua’sjourney,ouriconicpayoffline“Saving you time. Saving you money. Putting you first.”

Thiscommitmenttoserviceexcellence,coupledwithalong-termcustomerfocus,istheDNAofNashua’sbrandandisthereasonwhy,40yearson,Nashua continues to dominate the Southern African market.

NASHUA FACT Unlikeitscompetitors,Nashuaisawholly-ownedSouthAfricancompanyas opposed to being an international manufacturerwithlocaloffices.

ACHIEVINGOPERATIONALEXCELLENCE

OURJOURNEY:

Nashua’sjourneybeganin1973whenNashuaSouthAfricawasestablishedasasubsidiaryoftheUSA-basedNashuaCorporation,whose main line of business was the sale and service of liquid tonercopiers.NashuawasboughtbytheBarlowsGroupin1983andhasbeenoperatingasawholly-ownedSouthAfricancompanyeversince.

Adecadelater,withtheunbundlingoftheBarlowsGroupin1993,NashuawasacquiredbythediversifiedJohannesburgStockExchange(JSE)listedelectronicsgroupReunertLimited.

Reunertmanagesanumberofbusinessesfocussedonconsumerelectronics,electricalengineering,telecommunications,defenceandasset-basedfinance.ItregularlyranksamongSouthAfrica’stopcompanies,withNashuabeingoneofitsflagshipbrandsalongsideCBI-ElectronicandReutech.

This acquisition has led to Nashua becoming the preeminent documentsolutionsandofficeautomationpartnertocorporate Southern Africa.

At Nashua we strive to provide our customers with peace of mindbyofferingcomprehensiveandinnovativehardwareandsoftwarebusinesssolutionssuchasDigitalStorage,VariableDataPrinting,ManagedPrintServicesandManagedDocument Services.NASHUA FACT Nashua is able to

provide customers with state-of-the-art technologyfromgloballyrecognisedand trusted sources.

MOMENTS THAT MADE US PROUD

1973

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2013

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1977

NASHUAMILESTONES:

NashuaCorporationestablishesaSouthAfricansubsidiarytomarketcopiers and paper. Nashua’s marketing initiatives result in

attainingapproximatelya25%shareofthe South African photocopier market.

Thecompany’spublicimage,awarenessandpopularityarefurther

enhancedthroughapioneeringforayinto sport sponsorship.

Nashua South Africa becomes the market leader in the South African

photocopiermarketwitha35%marketshare.Nashuaisacquiredbythe

BarlowsGroup.

NashuasponsorsgolfingsensationErnieEls,launchinghimonhisinternationalprofessionalgolfingcareer.Inthesameyear,Nashua’sschoolboyvalentineTVadvertisement is voted the world’s second mostenjoyableadatCannes.

ReunertacquiresNashuain the unbundling of the

Barlowsgroup.

Nashua pioneers the introduction ofdigitalcopiertechnologybylaunchingtheAficiorangeofRicohdigitalcopiers.Amassive50%market share is achieved in the launchyear.

AnoutsourcingandTCOdepartmentislaunched.Thisisthecompany’sfirststeptowardsshiftingitsfocus

from products to Managed DocumentServices(MDS).

Nashuacelebrates40yearssincethecompanyfirststartedoperatinginSouthAfricaandlookstofirmlyestablishitselfasnotonlyamarketleaderinofficeautomation,butalso Managed Document Services.

TheNashuaGroupofcompanies’turnoverexceeds

R1billion.

Nashua enters the millennium asSouthAfrica’slargestofficeautomation supplier.

NashuaCorporationanditsaffiliatesachieveasignificantbreakthroughinplainpapercopyingtechnology.Theliquidtonertransfer process is introduced which has several advantages over conventional methods of document preparation.

NashuaSouthAfricabeginsthefirstofitsmanyinnovativemarketingstrategiesinthe

officeequipmentmarketcommencingwiththeintroduction of a series of television commercials

featuringthelateOrsenWelles.

NashuaSouthAfricaintroducesaMajorAccountsprogramme,whichprovideslargecompanieswiththebenefitsofbuyingin

largevolumeswhilstenjoyinglocal,customisedservice.Nashuaisthefirstcompanyinitsindustrytoestablishanextensive

branch network throughout Southern Africa that allows for the effectiveservicingoflargecompanies.

FRANCHISENETWORK:

OneofthefactorsofNashua’ssuccesscanbeattributedtothedecisionmade in 1981 to distribute its products and services through a network ofexclusivefranchisescoveringSouthAfrica,Namibia,Swaziland,Lesotho,BotswanaandZimbabwe.

HOW TOFIND US

Wehaveover60franchisesstrategicallylocatednationwidethatareautonomouslymanagedbyanexperiencedmanagementteaminfusedwiththeinnovativeanddynamicNashuafamilyspirit.

Byprovidingsalesandtechnicaltrainingforallitsfranchises,NashuaLimitedensuresthatthegroupethosofexcellenceinproductsandservicesremains constant and results in high levels of customer satisfaction.

Wealsoplayakeyroleinbrandmanagement,financialstabilityandgroupservicestandardswithallourfranchisesthatultimatelydeliversahighlystableandefficientnetworkofsalesandservicecentresthatleavesitscompetitorsbythewayside.

ThissynergisticarrangementbetweenNashuaLimited and its franchisees ensures superior service andsupportthatwillenhanceyourbusinessandcontinue to win customers for life.

Bethlehem (058) 303-7881Bloemfontein (051) 410-7000 • MangaungBotswana (Gaborone) (00267) 391-2016 • Francistown • Maun • JuanengBreedevallei (023) 3427480 • WorcesterCape Town (021) 550-2000Central (011) 249-8000Durban (031) 940-9120 • Pinetown • ThekwiniEast London (043) 743-3585East Rand (011) 422-4040Eastern Cape (041) 398-6000 • PortElizabeth • GrahamstownGeorge (044) 874-5066Highveld (Ermelo) (017) 811-5828Kimberley (053) 807-5800 • Upington • KurumanKopano (011) 232-8600Kroonstad (056) 216-7667Limpopo (015) 291-0800 • Polokwane • Tzaneen • MakopaneLowveld (Nelspruit) (013) 753-2266Maluti (034) 315-1531 • Newcastle • LadysmithMaritzburg (033) 395-9100 • PietermaritzburgMaseru (Lesotho) (00266) 223-22737Mpumalanga (013) 249-8800 • Middelburg • Secunda

Namibia (00264) 613-206111 • Windhoek • Tsumeb • WalvisBay • Keetmanshoop • Oranjemund • OshakatiNoordweste (027) 213-2073 • Vredendal • SpringbokNorth (011) 777-0000 • FerndaleNorth East (011) 458-7000 • EdenvaleNorth West (018) 468-8650 • Klerksdorp • PotchefstroomPaarl & West Coast (021) 872-8252 • PaarlRustenburg (014) 592-0000 • Britz • Ellisras • LichtenburgSouth Coast (039) 682-1014 • Port Shepstone • KokstadSwaziland (002682) 518-5500 • Matsapha • MbabaneTshwane (012) 433-2700 • PretoriaTygerberg (021) 937-8100 • PlattekloofVaal (016) 980-6400• VanderbijlparkWelkom (057) 357-5884West Rand (011) 670-3000 • WeltevredenParkWinelands (021) 851-7799 • SomersetWestZimbabwe (002634) 775628Zululand (035) 799-1300 • Richardsbay

EFFICIENTEXCELLENTSUPPORTNashua’smissionstatement“Savingyoutime.Savingyoumoney.Puttingyoufirst”isknowntoeveryemployeeandsetsthebenchmark for our level of service performance.

IntheSouthernAfricanofficeautomationmarket,competitionisintenseandNashuaisacutelyawarethatthequalityofafter-sales support and service remains one of our customers’ primaryconcerns.Weprideourselvesonprovidingatailoredservicethatperfectlyfitsourcustomer’srequirementsandiswithintheirbudgetaryconstraints.

Nashua’s after-sales service and preventative maintenance programmearesupportedbyanextensivenetworkofserviceworkshopsandthemostup-to-datecomputerisedfieldservicesystem.

WehaveskilledandefficientserviceteamsreadytorespondtoanyproblemwhetherthedeviceislocatedinSouthAfrica,Botswana,Namibia,Lesotho,SwazilandorZimbabwe.Oursystemsaredesignedsothatallourcustomer’sinstallationsoperateatpeakefficiencyandwheneverunscheduledmaintenanceisrequired,acentrallymanagedservicedivisionstrives to keep downtime to a minimum while attending to the problem.

NASHUA FACT Nashua developed a “Mobile AutomatedServiceCallManagementSystem”(MASC)whichallowsengineersto receive and complete their service calls usingaGPRSdrivenPDAsystem.

SERVICE:

THE WINNINGFORMULA

SOLUTIONS:

Tomaintainandstrengthenthatreputation,Nashuahasbroadeneditsofferingtoofferitscustomersnotonlytheverylatesttechnology,butalsotheworkflowanddocumentmanagementsystemstousethattechnologytoitsfullpotential.

ThisfocusonManagedDocumentServices(MDS)is in line with the Nashua’s commitment to providing solutions that allow its customers to bettermanagetheiroperationalcosts,productivityandtimemanagement,whilstkeepinguptospeedwith the fast-paced business environment.

Nashua’sSolutionsConsultantshaveawealthoftechnicalexpertiseonnotonlyeachproductthatNashuamarketslocally,butalsoonhowtobuildsystemsaroundthoseproductsthatintegrateseamlesslywithanorganisation’sexistingdocumentworkflowstructures.

NASHUA FACT NashuasuccessfullyreducedAvis’printingvolumeby55%with65000fewerdocumentsprintedeachmonthbyimplementing Managed Document Services.

NASHUA CURRENT SOLUTIONS OFFERING INCLUDES:

• Document management software • Printmanagementandcostrecoverysoftware • Device management software • Variable data printing and specialised software • Blackandwhitemultifunctionalprintingdevices • Colourmultifunctionalprintingdevices • Blackandwhitelaserprinters • Colourlaserprinters • Widevolumeprintingdevices • High volume production printing devices • Facsimilie machines • Digital duplicators

Overthecourseofits40-yearhistory,NashuahasbuiltareputationasabrandleaderintheSouthernAfricanofficeautomation market.

1. A professional sales team whose role it is to establishnewrelationshipsandmanageexisting client relationships.

2. A pre-sales team thatanalysesclient requirements and understands clients’ needs byapplyingbestpractiseconsulting methodologies;theteamimplementsafinal product that streamlines information and increasesproductivityforclientswhilst servicing their needs.

3. Nashua’s in-house development team (Acuo) offersNashuatheabilitytodelivermiddleware integration and customised new product development.

4. Technical services assist with implementations and are responsible for on-going support and training to the end-user.

5. A solutions administration team that acts as the glue behind the scenes. The members of this team are responsible for project managementanddocumentation,generaloffice administration,orderprocessingandcustomer relationship management.

NASHUA FACT Most of the current members of the Nashua management team started in Juniorpositionsuntilultimatelybecomingthedirectorsofthecompany.

OUR PEOPLENASHUA:

ThereisnodoubtthatNashua’semployeeshaveplayedalargepartinthecompany’ssuccessoverthepast40years.Theyaremorethanjustnine-to-fivers,theylivetheNashuabrand,they’reourgreatestmarketers,ambassadors and supporters.

Ouremployee’shappinessisahighpriorityforusatNashuaandassuchthereisakeenfocusondevelopingeachandeverymemberoftheNashuateam to their full potential.

Nashuapridesitselfonitstrainingprogrammes,teambuildingactivitiesandemployeerewardprogrammesinanon-goingefforttoretainourstaffandrewardtheirexcellence.

OUR CURRENT TEAM CONSISTS OF:

CORPORATESOCIALRESPONSIBILITY

GIVINGBACK:

TheNashuaChildren’sCharityFoundation(NCCF)managesthecompany’scorporatesocialresponsibilityprojectsandhasbeendoingsosinceitsinceptionin2006. ThedirectoroftheNCCFwasinvolvedinthecharity

workthatNashuacarriedoutover25yearsago,long before companies began getting involved with CSIprojectsasameanstoboosttheirBEEratings.

As the volume of requests for help that the companyreceivedgrew,Nashuarealisedtherewasarealneedtoformalisetheprocess,atwhichpointtheyturnedtothecurrentdirectorforherhelpandguidancewhogladlyacceptedthatresponsibilityandfoundedtheNCCF.

The NCCF provides the following:

• Foodandgroceries • Education(whichincludesschooluniforms, stationaryandeducationalequipmentand assistancewithschoolfees) • Buildingandrenovations,and • Outingsandentertainment

TheNCCFcurrentlyassistsapproximately54charitiesand12 000childrenwith360 000mealseverymonththatincludetwomealsadayandaschool lunch pack per child.

Undereducation,theNCCFsuppliesschooluniforms,transport,schoolstationary,schoolbags,educationaltoys,andtablesandchairstoeverythingfromthespecialneedsschoolstoday-care centres and pre-schools.

Whenitcomestobuilding,in2013alone,theNCCFassistedwith12builds,installingablutionfacilities,girls’andboys’dormrooms,bunkbeds,electrical,ceilingboards,tiling,carpeting,builttofitcabinetsandkitchensintoorphanages,safehouses,outreachcentres,day-carecentres,crèchesandspecial needs homes.

Lastly,intermsofoutingsandentertainment,theNCCFtakeschildrenfromalloverGautengtoavarietyofplaces.TheseincludeSunCityValleyoftheWaves,GoldReefCityThemePark,MonteCasinoBirdGardensandJetStoreswheretheydoanannualshoppingspreewith50childrenin8provincesthatisattendedbySAcelebslikeDannyK,KabeloandPJPowers.

CorporateSocialResponsibilityispartofNashua’sheritageandalwayswillbe.Weareproudtobeassociated with the charities we support and to work with men and women who have dedicated their lives to making South Africa a better place for its future leaders.

NASHUA FACT ThankslargelytotheworktheNCCFdoes,NashuahasanEmpowerdexratingof95%.

Historically,Nashuahasperformedwellintermsofequalopportunityemployment,promotion,ownership,preferentialprocurementandenterprisedevelopment and a case in point is the late BernardMunyaiwhowasappointedasNashua’sfirstRegionalManager.BernardwasadeterminedemployeewhocompletedhisB-ComdegreewhileworkinghiswayupfromTruckDriverHelpAssistanttoCreditController.

BernardwentontoformacompanywithPeterMbolekwatradingasKopanoCopierwhichstrategicallymergedwithNashuaLimitedin2002,which resulted in the opening of the Nashua Kopanofranchise.Todaythisfranchisestandsasanindependentblack-empoweredcompanywithaformidableclientbaseandaBEEleveltwoscore.

Determinedtosupportpillarsofempowerment,specialattentioniscurrentlybeingprovidedwithinNashuaLimitedtomanagement,employmentequity,skillsandsocio-economicdevelopment.

A specialist transformation manager handles the implementationofallstrategyandisdedicatedtoimprovingthecompany’soverallB-BBEEscore.

Nashua is also in the process of implementing a skillstrainingprogrammethatwillbethefirstofitskindintheofficeautomationindustry.Thecompanyalongwithitsfranchisesbelievesinemployeedevelopment and this programme will be used to trainbothprospectiveandexistingemployees,allowingthemtobepromotedinternallythroughtherankswhileultimatelyimprovingcustomerservice and satisfaction.

AtNashuaLimited,BlackEconomicEmpowermentis not just lip service but a practical implementation ofitsempowermentpolicies.Bycreatingleadersandmanagersparexcellence,NashuaLimitedremainsthestand-alonemarketleaderintheofficeautomation market.

DIVERSITYIN THEWORKPLACE

BEE:

Nashua Limited prides itself asaprogressiveemployerwiththephilosophythattherightfitshouldbeplacedintherightjob.During2013,thecompanywasevaluatedasalevelfourcontributortoB-BBEEaccordingtotheInformationandCommunicationsTechnologySectorCode.

WE’RE IMPROVING OUR ENVIRONMENT

THISISHOW:

Nashuaisacutelyawarethatitssuccessdependsonitsabilitytomeethigherenvironmentalstandardsandthatanenvironmentallyfriendlyworkplacecoincideswithimprovedenvironmentalresponsibilityandanexpandingmarketposition.

NASHUA FACT Asleaderofofficeautomationandsupplierofprintingdevices,Nashuacontinuallystrivestoreducetheimpactthatitsactivities,products and services has on the environment.

By2014,NashuaLimitedwillbeISO14001certifiedtherebyensuringthatweadheretotheInternationalStandardforEnvironmentalManagementSystems.Wearecommittedtopartnering with suppliers that share this vision and are compliant with these high standards.

CustomerscanrestassuredthatNashuaconsidersits environmental impact reduction in all business operations and that their devices contribute to limitingtheenvironmentalimpactineveryphaseoftheirlifecyclessothattheircarbonfootprintsarereduced.

Nashua is working towards solutions that include: • Sendingzerowastetonertolandfills • Completelyeliminatingtheuseof environmentallysensitivesubstances in its products • Developingpracticalapplication technologies for alternative paper and rewritable paper • Restrictingtheincreaseofgreenhousegas (otherthanCO2)emissionstoamaximum of1% • Reducingtheemissionsofozone-depleting substancesby60%

• Reducinggeneratedwastebyatleast13% • Improvingitswasterecyclingrateto90% • Completelyeliminatingdesignated environmentallysensitivesubstancesused in suppliers’ manufacturing processes • Reductionofusageofnaturalresources

OursuccessstoriesinourenvironmentaljourneyarenumerousandincludeRicohreportingin1999thatwastefromitsNumazuplantinJapanhadbeenreducedto“zerotolandfill”–atsavingstothecompanyofalmost$500,000ayear.Weuseenergy-saving,user-friendlyQSU(QuickStartUp)technologyinourlatestmodelsofcopiers,realisingasavinginenergyconsumptionofsome40%overearliermodels.OurnewPxPtonerisorganicallyproducedandsavesover30%oftheenergynormallyneededforproductionandrecyclableplasticsandenergy-efficientenginesarealsoused whenever possible. Designed for rapid de-manufacturing,Ricohproductsrequiremuchlessenergythanusualintherecyclingprocess.

ThesearejustsomewaysthatNashuafocusesoncombiningecologywithsoundbusinessconsiderationsformaximumbenefittocustomers.

Head Office

Postal Address

Telephone

Woodmead North Office Park Maxwell DriveWoodmeadJohannesburgSouth Africa

P.O. BOX 39524Bramley 2018South Africa

Tel: +27 11 232 8000Fax: +27 11 232 8400

For more information please visit www.nashua.co.za /NashuaLTD @NashuaLTDsolutions@nashua.co.za

putting you first...