MOBILE APPUSER GUIDE

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SUMMARYOF CONTENTS

1. The Stingray Music mobile app

2. Getting Started Downloading the mobile app Authenticating with Stingray Music

3. Finding Music Your TV lineup Vibes Channels1

Recommendations My Music Search

4. Playing Music Player controls Other ways to enjoy Stingray Music

5. Account & Settings

6. Icons

7. Troubleshooting & Support

1 Vibes Channels are not available in all regions2 Exclusivities are not available to all users.

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Enjoy the best freemusic streaming

experience on-the-go!

MOBILEAPP

The Stingray Music mobile app is available FREE to users who already enjoy Stingray Music at home throughtheir Pay-TV service provider (or through in-app subscription3).

Create a Stingray account to connect your profile, favourites and preferences seamlessly across all StingrayMusic platforms – on your smartphone, tablet, the web and on the interactive TV app4. You’ll enjoy the samegreat channel lineup offered on TV on all your devices - at home and on-the-go.

3 Available in Canada and the United States only.4 Made available by some Pay-TV providers only.

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Downloading& Signing Up

GETTINGSTARTED

DOWNLOADDownload and install the Stingray Music mobile app on your smartphone or tablet.

SIGN UPSign up to Stingray Music by creating a Stingrayaccount - using your email address - or connectwith Facebook. Follow instructions.

WHY DO I NEED A STINGRAY ACCOUNT?Your Stingray account allows you to connect your profile, favourites and preferences seamlessly acrossall Stingray Music platforms – on your smartphone, tablet, the web and the interactive TV app (whereavailable).

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Authenticatingwith Stingray Music

GETTINGSTARTED

WITH STINGRAY MUSIC WATERMARKINGA watermark is an audio signal recognition technologythat the Stingray Music mobile app uses to authenticateyou without the need to enter codes.

If you are home, you may authenticate the app with thewatermark signal from your TV.

Authentication is required every 180 days (6 months).

WITH YOUR TV PROVIDER LOG INIf your TV provider offers online accountmanagement, you can also use your credentials toauthenticate with Stingray Music.

You will be granted free and unlimited access to theStingray Music mobile app as long as you have asubscription with your TV provider. Tap Yes,continue with the free service and followinstructions.

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ExploreStingray Music

channels

FINDINGMUSIC

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CHANNELSBrowse the same channel lineup in a variety of genres as offered by your TV provider.

VIBES CHANNELS1

Explore thousands of channels in over 100 genres by combining up to three (3) filters in Activity, Mood, Theme, Genre and Era categories.

SEARCHSearch by channel or artist name, or by activity, mood, theme, genre and era filters.

RECOMMENDATIONSGet personalized recommendations based on your listening history. Browse the most popular channels. Discover hot new releases.

MY MUSICFind the music channels you’ve added as favourites as well as your listening history.

1 Vibes Channels: Not available in all regions

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Browsing andplaying channels

FINDINGMUSIC

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BROWSE AND PLAY CHANNELSBrowse channels and select a genre, or browse Vibes Channels, Exclusivities, and Recommendations. Tap to play a channel.

ACCESS EXTRA OPTIONSClick the Menu icon to access extra channel information.

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More abouta channel

FINDINGMUSIC

ACCESSING CHANNEL INFORMATIONClick any channel’s Menu icon to access additional information:

- Description: short description of the channel.- Music Programmer: music programmer bio.- Standard Program: list of tracks played on the channel’s standard program over the last 24 hours.- Chart: channel’s most popular tracks. - Artists: list of the channel’s featured artists. - Related channels: list of related channels you may also like.

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Vibes channels

FINDINGMUSIC

DISCOVER THE PERFECT MUSIC FOR EVERY ACTIVITY, MOOD, AND OCCASIONCombine up to three (3) filters in Activity, Mood, Theme, Genre or Era categories for a listening experience that’s uniquely yours.

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Vibes channels :Add & Combine Filters

FINDINGMUSIC

COMBINE FILTERSCombine up to three (3) filters

FILTER RESULTSChoose from a selection of corresponding channels.

CLEAR FILTERSAt any moment, you can remove or add a filter to refine your search.

YOU MAY ALSO LIKEExplore additional suggestions of channels you may also like.

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Using thesearch tool

FINDINGMUSIC

RESULTSResults are culled from your Pay-TV provider’s channel lineup, Vibes Channels1, artists featured on Stingray Music channels, and filters used to find Vibes Channels1.

VIEW ALL RESULTSTap to expand the full list of results.

ADD FILTERTap to add this filter to the Vibes Channels1 finder.

SEARCHTap to use the freeform search field.

1 Vibes Channels: Not available in all regions

FINDINGMUSIC

MOST POPULARBrowse the channels most popular with Stingray Music listeners.

NEW RELEASESDiscover our new channel releases.

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Recommendations :Another great way todiscover new music!

PERSONALIZED5

Browse through channel recommendations based on the music you listen to and have added as a favourite.

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My Music :An easy way to find

your favourite music.

FINDINGMUSIC

MY CHANNELSBrowse the channels you have added to your favourites.

MY HISTORYBrowse the channels you have previously listened to, play them, and add them to your favourites.

MY PREFERENCES5

Browse through all tracks and artists that you liked and blocked.

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Player Controlsand Other Features

PLAYINGMUSIC

CHANNEL TUNERTap Channel Tuner to jump to a related channel in the same music genre.

PLAY/STOPPlay and stop this channel.

LIKEAdd this channel as a favourite.

SHARE ON FACEBOOKTap to share and talk about the channel on Facebook.

CHANNEL NAMETrack titleArtist nameAlbum name

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Player Controlsand Other Features

PLAYINGMUSIC MENU

Tap to access additional channel options.

AIRPLAY & CHROMECASTTap to cast your music over Apple AirPlay, Chromecast or Chromecast Audio. When activated, icons turn blue.

COLLAPSE & EXPANDTap to collapse or to expand the player in full screen mode.

CHANNELTap to access Channel Info, Add to My Channels and share channel on Facebook.

TRACKTap to like or block the track, or view it in iTunes or Google Play.

ARTISTTap to like or block the artists, or view this artist in iTunes or Google Play.SLEEP TIMERTap to set a sleep timer for this channel.

PLAYINGMUSIC

Other ways of enjoyingStingray Music

LISTEN USING AIRPLAY, CHROMECAST OR CHROMECAST AUDIOCast your favorite Stingray music channels onto your TV or speakers using AirPlay, Chromecast or Chromecast Audio.

You must first install and configure your Apple TV, Chromecast or Chromecast Audio, refer to apple.com or google.com.

PLAYINGMUSIC

Other ways of enjoyingStingray Music

FILL YOUR HOME WITH STINGRAY MUSICAdd Stingray Music to your SONOS music services and enjoy your favorite music channels in high fidelity audio throughout your home.

For more information about SONOS, please visit sonos.com.

PLAYINGMUSIC

Other ways of enjoyingStingray Music

ENJOY YOUR FAVORITE CHANNELS IN THE CAR6

Browse Stingray Music channels safely while driving with Android Auto™.

To get started, connect your Android powered device to your Android Auto enabled vehicle and Stingray Music will instantly connect to your dashboard and in-car audio system.

6 Apple CarPlay coming soon!

MUSIC SOURCESTap the music source icon on your dashboard system and browse to Stingray Music.

BROWSE, SELECT & PLAY A CHANNELBrowse through the same channel selection from your phone.

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Access and changethe app’s settings.

ACCOUNT& SETTINGS

MANAGE ACCOUNTFind information on the days left until you need to reauthorize, your service provider, and your email address. You can also logout from your account.

PROFILE SETTINGSYou can create up to eight (8) profiles when sharing the same device with multiple users. Each profile has its own favourites and listening history.

SETTINGSAccess the app’s settings.

COMMUNICATIONSet your Stingray Music email communications preferences.

ABOUTAccess your app’s version, and consult Stingray’s End-User Licence Agreement and Privacy Policy.

SLEEP TIMER & ALARMSet a timer on a channel to stop it after a period of time. Android users can also set their alarm sound to launch a Stingray Music channel.

AUTOPLAYTurn this feature ON so the next time the app is launched, the last channel you were listening to will play.

WIFI ONLYUse WiFi Only to limit the app to work only if connected to a WiFi network and avoid exceeding your mobile data plan.

WEB PLAYER ACCESSAccess the scanner that will log you in to the web player.

ICONS

Like / Liked

Block / Blocked

Channel Tuner

Settings

Search

Menu

Play

Stop

Share on Facebook

Go back

Details, expand, drill-down

Display cover view

Hide cover view

Channel

Artist

Track

Select a profile

Skip a track

Add a Filter

Remove a Filter

Filter

Collapse filter

OFF. Tap to disable.

ON. Tap to enable.

Custom channel with Custom Program ON

Custom channel with Custom Program OFF

Sleep Timer

Expand filter

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TROUBLE-SHOOTING& SUPPORT

STINGRAY MUSIC SUPPORTTo reach Stingray Music customer support, please email us at musicsupport@stingray.com.Available Tuesday through Saturday – 10 AM to 6 PM (Eastern Time).

WHY CAN’T MY MOBILE DEVICE READ THE AUDIO SIGNAL?If your mobile device does not recognize the Stingray Music channel streaming from your TV or if you are notnear your TV, you may need to authenticate later.

1. Tap Other Available Options.2. Tap Authenticate Later. You are then given a grace period of five (5) days. You will need to authenticate

after the grace period.

HOW MANY DAYS REMAIN IN MY GRACE PERIOD?1. Tap on Settings. This displays the Settings screen.2. Tap Manage Account. This displays the days remaining in your grace period on the Account screen.

MY GRACE PERIOD ENDED. WHAT SHOULD I DO?At the end of the 5-day grace period, you can no longer use the Stingray Music mobile app until theauthentication with your TV provider is completed, or until you decide to purchase a recurring subscription(monthly or yearly).

MY TV PROVIDER IS NOT ON THE “ALL TV PROVIDERS” SCREEN. WHAT SHOULD I DO?If your TV provider is not listed among all TV providers, please send a request to Stingray customer service.

1. On the All TV Providers screen, tap My TV provider is not listed.2. Enter the name of your TV provider in the Your TV provider field.3. Tap Continue to display an email template. You may add additional information.4. Tap Send. When your TV provider will start offering Stingray Music, a customer service representative will

inform you by email.