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Company presentation
Version 1.5/220312
www.gsl-servicenet.de
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Service portfolioin Europe
Page 2GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Table of contents
1. Table of Contents2. Overview – Basic information3. After Sales Service / Reverse logistics4. Fulfillment5. Logistics6. Forwarding7. Products8. European structure9. Strengths10. Internet Services11. Contact person
Page 3 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Overview – Basic information
More than 10 years experience (as JET GmbH which changed from 01.01.2012 to GSL mbH)
10.000 m2 in the service- and logistics center
Certified in DIN ISO 9001:2008
Until 5.000 calls per month
Until 6.000 service cases (devices and accessories) per month
Distribution of until 30.000 devices per month in the area logistics
Page 4 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Service portfolio(After- Sales Service / Reverse logistics)
Handling of returned products Pick up service for products at the customer or dealer Swap Credit notes treatment Return payment processing Technical & optical check of devices Repair (e.g. for electronic products) Sales (products, spare parts etc.) Refurbishment Spare parts deliveries Call center/ hotline activities Internet based order tracking connected to the online tracking of UPS (www.gsl-servicenet.de)
Page 5 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Service portfolio(Fulfillment, e.g. for Onlineshops)
Goods entry / Check / Inbound Storage Stock keeping Order processing Order hotline Hot- and helpdesk for product information Payment processing Pick & pack Deliveries Reverse logistics Distribution of mass volumes of products, samples etc. Organization of pre-carriage of goods to JET including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities Creation & support of your Online shop(s) (products, content, pictures etc.) Internet based track & trace connected to the online tracking of UPS (www.gsl-servicenet.de)
Page 6 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Service portfolio(Logistics)
Warehousing
Import / Export
Distribution of mass volumes of products, samples etc.
Repacking, relabeling and so on ...
Further services, as per customers request
Page 7 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Service portfolio(Forwarding)
Sea freight, containerized groupage (LCL) and full containers (FCL)
Customs Clearance (Fiscal Representation)
Pre-carriage domestic and all over Europe; groupage till full loads
Distribution domestic and all over Europe; groupage till full loads
Further services, as per customers request (e.g. airfreight)
Page 8 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Products(within our service range)
All kind of commodities (packed goods) Phones, Cell phones, Walkie Talkies Car- Hifi (Navigation systems, Car radios) Cameras, binoculars Entertainment products Household appliances Wellness & Beauty & Health Do it Yourself & Tools (Electronic) toys Textiles Merchandising articles CD‘s / DVD‘s etc. ... and much more...
Page 9 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
European structure Germany
Apolda (Thüringen)
Denmark
NetherlandsBelgium
Ireland
United Kingdom
France
Portugal
Spain Switzerland Italy
Austria
Czechia
Poland
Greece
FinlandSweden
Norway
CroatiaSlowenia
Hungary
Page 10
Callcenter & Service processing centralized over GSL in Apolda, Germany
Our strengths
High competence & extended knowledge of our employees
Individual solutions – different processes adapted individually to our customers needs
Top quality
Guaranteed neutrality
Transparency – e.g. we provide our customers daily up-to-date service, fulfillment and logistics data in our internet system
Active optimization of processes & reduction of costs
Page 11 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Internet services(www.gsl-servicenet.de)
Order tracking system for service- und logistic orders for business customers
Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily)
Order tracking for dealers and private customers
Connection to the UPS- Tracking at delivered service cases so all private customers and dealers can track their service cases untilfinal delivery
Online stock overview (updated daily)
Instruction manuals of our customers for download for the end consumers
Product-, accessory- and spare part sales of the GSL Web shop: www.gslshop24.com
Page 12 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Your contact person
Thomas Janetzki (MBA)Sales Manager
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbHAm Weimarer Berg 699510 ApoldaGermany
Phone: 0049 (0)3644 517150Fax.: 0049 (0)3644 517100Mobil: 0049 (0)16090773187Email.: [email protected] Website: www.gsl-servicenet.de
Page 13 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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