Company profile & product description

Directeur Commercial et Marketing – FranceEmail : jerome.remars@algoria.frTel : +33 1 41 90 66 61 Mob +33 6 13 06 54 98

Jérôme REMARS 09-07-2012

Unified Communication & Collaboration

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Company profileAlgoriaHistorySofware suite : TWS

Product description

Agenda

User needsFeaturesTechnical architecture

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AlgoriaHistorySoftware suite : TWS

Company profile

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Algoria

French company, created in 200213 employees, over 2 sitesSoftware company : Multi-PBX, UC & Collaboration suiteMore than 350 000 licenses sold to date

Indirect channel sales model Via IT professionalsSoftware suite : TWS (Telephony Web Services)

Couputer Telephony IntegrationUnified Communication Collaboration

Company profile

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History

Company profile

•TWS created (4 modules)•TWS becomes TWP (OEM) through the constructor Aastra•Microsoft certification and validation on Alcatel and Siemens

2002/2003

• The TWS product suite expands : Softphone et Visio –

• Mitel PBX validation and certification

2006/2007

• Gateway RCC released (MS Lync) - Multi PBX• TWS is distributed in over 30 countries

2007/2008

• Cisco CUCM and UC500 plateforms validated and certified

• TWS V3 released – Based on Flash

2009/2010

• TWS v3.2 released (June 2011)

• TWP compatible with the Aastra PBX product range (Aastra 5000, Ascotel, Ericsson, DeTeWe)

2011

2012 • TWS v4 released• SNOM compatible

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Software suite

TWS (Telephony Web Services) is a complete collaboration and unified communication software suite, dedicated to making communication easy and collaboration efficient.

TWS technology is certified and validated with the main enterprise telephony solutions on the market. It is also compliant with different operating systems and mail server solutions, and can be integrated within your CRM/ERP solutions.TWS is a rich module-based solution. These modules have been divided into 5 product families :

Company profile

including:

QuickdialerCaller

including:

SoftphoneRulesMobile

including:

Conference

including:

AlerterRecorderSmart Attendant

including:

ToolkitToolkit RuntimeRCC Gateway

Communication Mobility Collaboration Customer care Integration

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User needsFeatures Technical architecture

Product description

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Focus on user needs

Product description

Provide all the current means of communication to streamline information exchange and improve performance.

Give access to IT and communication platforms anywhere, anytime – and inversely be reachable whenever needed.

Make co- working on projects easy with application and information sharing solutions.

Improving customer relationships.

Integrate intelligent web services into business applications.

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Features

COMMUNICATION :

oClick to CalloMulti-directory lookupoPhone controloEvent manager (Call, SMS, Note logs)oPhone statisticsoPresence managementoCall forwarding managementoMulti-communication collaboration :

Phone call, Video call, Chat, E-mail, SMS Note

Product description

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Features

MOBILITY :

oSoftphone : Voice calls Video callsoPersonalised voicemail greetingsoIntelligent call forwarding oCall filtering (by date and/or people/directories)oUnified VoicemailoApp for Smartphone and Tablet

Product descritption

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Features

COLLABORATION :

oAudio conferencingoVideo conferencingoApplication sharing with chat

Product description

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Features

CUSTOMER CARE:

oIndividual call-handling Pop-up information concerning the contact Open business applications on the customer’s page automatically or with a click

o Team call-handling Shared Call queues Pop-up information follows call forwards

oCall recording

Product description

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Features

INTEGRATION :

oWeb Service SDK : Communication and collaboration functions Administration functions Integrated authentication and security

oMicrosoft Lync gateway

Product description

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Technical architecture

Based on XML Web serviceso R.I.A : Rich Internet Applicationo Easy integration within the corporate information Systemo No installation on the workstationo OS « agnostic »: Windows, Mac, Linux, TSE, Citrixo Architecture with or without a server

Powerful Architecture :o 1 server…all serviceso From 5 to 8 000 users on 1 servero Multi-connection, Multi-domain, o Multi-company, Multi-PBXo « Cloud ready »

Product description

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Technical architecture

2 types of connections :oPBX : VTI-XML, ATPC3, CSTA,

JTAPI, MITAÏ, UA-CSTA – ex: user 1 et 2

o Terminal : UA-CSTA – ex: user 3

Product description

CSTA / VTI-XML/ ATPC3 / JTAPI / MITAI / UA-CSTA

UA

-CS

TA

User 3 User 2

User 1

TWS server IPBX / Call server

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Technical architecture

TWS Caller is the compulsory module except for TWS Quickdialer, TWS RCC Gateway and Toolkit Runtime,

Product description

QuickdialerCaller

SoftphoneRulesMobile

Conference

AlerterRecorderSmart Attendant

ToolkitToolkit RuntimeRCC Gateway

Requires TWS Caller

Independant module

Requires TWS Toolkit

Desktops:

Windows, Mac OS

Enterprise telephony solutions:

Asterisk, Avaya, Aastra, Alcatel, Cisco, Mitel, Snom, Siemens,

Devices :

PC, Mac, Tablets, Smartphones

Mail servers:

Microsoft Exchange, Lotus Notes Domino, Google Apps, Zimbra,…

CRM.ERP applications :

Salesforce, Microsoft Dynamics, Sage CRM, SAP, Sugar CRM, E-DEAL, Genapi,..

Thin client:

Citrix, Microsoft TSE, VMWare,..

Key assets: compatibility

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Product description

② Multi OS &

Thin client

③ Multi CRM / ERP① Multi PBX

Algoria - 31, rue Ernest Renan 92130 Issy-les-Moulineaux - FranceTél. : +33 (0)1 41 90 66 66 Fax : +33 (0)1 41 90 66 56 www.algoria.fr

Thank you for your attention!