COMPANY WIDE PLANNING

8/7/2019 COMPANY WIDE PLANNING

1/28

COMPANY WIDE PLANNING

FORQUALITY

Presented by:-

Anjali

Ankit Agarwal

M.FTech (Apparel Production)

Sem -II


2/28

Quality Planning

It is the process of establishing quality objectives anddeveloping the means for meeting those objectives.

Objectives are aimed at targets

Targets may be called goal, requirement, missions.

Plans may be called procedures, process, programs and soforth

Objectives exhibit wide variation in nature and scope

For e.g. maintaining quality for repetitive activities can bea objective which is achieved by quality manual &feedback loop


3/28

Quality Planning Roadmap

Quality planning involves meeting quality needs of

customer

Quality plans are closely interrelated

At top of organization are broad objective & broad plans

which require sub objective & plans

Structured coherent sequence of steps which are required

to meet quality needs is termed as quality planning

roadmap.


4/28

Conti

Identify customers

(list of customers)

Discover Customers needs

(Customers needs in their language)

Translate

(Customers needs in our language)


5/28

Conti

Establish units of measure

(Units of measure)

Establish measurement

(Customers needs in units of measure)

Develop Product

(Product features)


6/28

Conti

Optimize product design

(Product goals)

Develop process

(Process features)

Optimize; Prove process capability


7/28

Conti

(Process ready to transfer)

Transfer to operations

(Process ready to produce)


8/28

Application of the quality

planning This roadmap is universal & is applicable to all industries

at all levels.

Application to supervisory and worker levels

At this level work consists of tasks i.e. definable type ofactivity

These are not static & hence require re planning

Here some concepts and tools are used for quality

planningThe concept of self control :-

Knowledge of what employees are supposed to do

Knowledge of what they are doing

Means for regulating what they are doing .


9/28

ContiThe triple role concept :-

Play a role as a customer who receives inputs from

suppliers

Play a role as a processor who convert these inputs intoproducts

Play role as supplier who delivers the resulting products

to customers

The tools of analysis :- The flow diagram

The Pareto principle

Basic statistical tools


10/28


11/28

ContiApplication to major programs

It is used here in the sense of a program which is having

very high degree of complexity and uniqueness.

Incorporation ofQuality plans & product performancespecification are mandatory in purchase contract.

Amount of documentation is extensive


12/28

Company Wide Quality

Management It is Strategic quality planning

It include all company process

It advocates optimizing company performance, demands

increased team work between upper management andfunctional departments.

It requires a high level organization

It add the work load of the upper management

The strategic planning is done with focus on the drivingforces which significantly impact quality.

The deployment of objectives is done on the division &

subdivision of objectives, allocation of responsibility,

provision of need resources


13/28

Conti

Deployment follows hierarchical organization

The organization of company wide quality planning

requires :-

A company wide quality committee

A full time quality management department

Assurance of performance is carried out mainly through

reports review.


14/28

Application To Small Companies

Small companies operate with less formality & system

than large company.

Dividing line between small &large is arbitrary.

Some inherent features :-

Limited business scope involving narrow product range

Fewer functional departments

Fewer layers in hierarchy Simple communication & coordination

Close linkage in planning & execution

Planning is largely carried out by the operating personnel


15/28

Conti

Since small companies are less formal they avoid the cost

of preparing written system & associated documentation

Risk of remaining isolated & static as planning methods

are not up to date

To establish quality audit they can utilize the expertise

from other companies & universities


16/28

Lessons Learned

This concept has wide application in to multifunctionalprocesses such as developing & launching a new product.

It may include the historical review which include

preparing log of problems encountered in prior launchingtheir cause and remedies.

In sense it estimate cost of poor quality

It also include the consequences of time.

It also provide the forms of improvement This review is generally done by guidance function and

historian

The concept of lesson learned can also be applied tofunctional processes like creating historian review problem

encountered in supply contracts.


17/28

Planning for Quality Control

After planning the responsibility is to meet the established

goals which is done by Quality control

UniversalSteps Of Control Process

Choosing control object Choosing the unit of measure

Establishing a goal for the control object i.e. specify the

target value for operating performance

Evaluating actual performance in terms of unit of measure

Interpretation of difference between actual performance

& goal

Taking action on difference


18/28

Quality control

Definition of quality control

Stastiscal Quality Control

Different terms used instead of quality control On-line and off-line quality control

Self control


19/28

The feed back loop It mainly consist of control object , sensor, collator which

compares actual performance.

The main features are:-

the control pyramid

Control stations Definition of work

Assignment of responsibility

Unit of measure

Human sensing

Data collection and processing Analysis for decision making

Control reports

Corrective action

Application to upper management


20/28

The quality manual

The features of manual include :-

Terminology

Evolution of the manual

Contents of the manual1.general sections

(a) the statement by GM

(b) the purpose and use

(c) the table of contents

(d) company quality policies(e) the organization chart and table of responsibilities

(f) the distribution list for copies

(g) provision o keep manual up to date

(h) supplementary aids

(i) an index


21/28

Conti 2.managerial sections

(a) customer relations

(b) new product quality planning

(c) manufacture

(d) supplier relations(e) inspection and test

(f) test equipment

(g) nonconforming material

(h) post manufacture(i) field service

(j) quality assurance


22/28

Conti(k) quality related costs

(l) quality information system

(m) corrective actions

(n) quality improvement

(o) human relations(p) motivation for quality

3.technological section

(a)" white collar" processes(b) Distribution of the manual

(c) Provision for audit

Its not so the company which perform well in assessmentwill surely deliver high quality products.


23/28

Generic Standards & influence on

quality planning

Preparation and publishing

Mandated and advisory generic standard

Purposes of generic standard.

Evolution of generic standard

Allocations of responsibilities

Future trends


24/28

Training for quality planners

common subject matter specialized subject matter

(a) upper management

(b) product development

(c) process development(d) materials management

(e) production

(f) marketing

(h) customer service(i) quality assurance

training for suppliers

training for clients

the quality school


25/28

Summary

Quality Planning

Establish quality goals

Identify the customers

Develop product features which respond to the customers'needs

Develop processes that are able to produce the productfeatures

Transfer the plans to the operating forces

II. Quality Control Meet quality goals during operations

Evaluate actual performance

Compare actual performance to quality goals

Act on the difference


26/28

Conti

III. Quality Improvement

Breaking through to unprecedented levels of performance

Establish the infrastructure

Identify the improvement projects

Establish project teams

Provide the teams with resources, training, andmotivation

Diagnose the causesStimulate remedies

Establish quality standards and manuals


27/28

Conti

In the above trio the most important aspects that should be

taken care of are:-

Quantification & establishing unit of measurement

Identification of critical factors

Involvement of customer as well as all departments

Documentation & feedback


28/28

THANK YOU

Documents

COMPANY WIDE PLANNING