COMPETENCY WHEEL - Pages - Civil Service Institute, …€¦ · · 2015-05-05COMPETENCY WHEEL Ceivi d Ivi Tii Ciiies ... STRATEGIC PLANNING LD3101 Overview Most strategic planning

COMPETENCY WHEEL

Creativity and InnovationThinking Capabilities

Customer ServiceSelf-Effectiveness

Work Ethics and Integrity

Strategic Management •Self-Leadership • Leadership •

Change • Policy •Organisational Development

• Quality Management • Interpersonal Skill • Customer

Service • Human Resource Management • General

Management • ICT

Team BuildingInterpersonal Skill

Public RelationCustomer Service

SpeakingListeningWriting

Human Resource Management

Kumpulan Kerja Cemerlang

STRATEGIC PLANNING LD3101

OverviewMost strategic planning processes work from today forward not from the future back - implicitly assuming, whatever the evidence to the contrary, that the future will be more or less like the present. Only a tiny percentage of the industry conventions are ever challenged, rendering strategy-making largely extrapolative.

Learning OutcomeAt the end of this course the participant will be able to:• Experience a practical guide to installing a Simple Planning process;• Use the specific tools in the preparation of a Plan • Alignment of the Mission, Value and Values with the Strategic Plan• Focus on the critical few from the trivial many issues• Total alignment with the Baldridge criteria

Contents• Strategy Development Process v Key steps v Key participants v Data collection and analysis v Mission, Vision, Values v Key Business Drivers, Key Performance Indicators v The Balanced Scorecard v SWOT Analysis v Portfolio Analysis • Strategic Objectives Defined v Brainstorming v Weighted Voting v Pareto Analysis v Accountability v Scheduling Review • Action Plan Development and Deployment v Simple Plan - Ability to drill down,

SCENARIO PLANNING LD3102

OverviewTraditional forecasting techniques often fail to predict significant changes in an organisation external environment, especially when the change is rapid and turbulent or when information is limited. Consequently, important opportunities and serious threats may be overlooked and the very survival of the organisation may be at stake. Scenario Planning is a tool specifically designed to deal with major, uncertain shifts in the organisation’s environment.

Bottom up - Top Down, Measurement, Short Term - Long range Strategic capacity, Resource allocation, Organisational alignment • Performance Projection v Short Term, Long Term, Goals, Competitor Comparisons, Benchmarking Comparisons

Duration2 Days (13 hours)

Methodology• Lecture• Discussion• Case study• Interaction and • Work groups

Participant ProfileSuperscale, Group, B3 and B2

LanguageEnglish/Malay

NoteUpon request

STRATEGIC MANAGEMENT

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Learning OutcomeAt the end of this course the participant will be able to:• Specify the scope of the planning and its time frame;• Develop a clear understanding that will serve as the common departure point for each of the scenarios;• Identify predetermined elements that are virtually certain to occur and that will be driving forces;• Identify the critical uncertainties in the environmental variables (PEST);• Consider a few possible values for each variable, ranging between extremes while avoiding highly improbable;• Develop a Scenario Matrix;• Quantify the impact of the scenario on the organization, and formulate appropriate strategies.

Contents• Identifying Key Focal Issues• Environmental Scan• Identification of Key Assumptions and Critical Uncertainties• Select Scenario Logics• Flesh out Scenarios• Develop Implications/Strategy• Select Leading Indicators and Signposts• Develop Tactical Plan

Duration2 days [13 hours]

Methodology• Lecture• Discussion• Case study• Interaction• Work groups

Participant ProfileSuperscale, Group, B3 and B2

LanguageEnglish

NoteUpon request

STRATEGY IMPLEMENTATION LD3103

OverviewFormulating the strategy is just the beginning and is simple – deploying the strategy to the front line is tough trying and requires outstanding leadership persistence. We often strategies superbly but implement pathetically. Leaders can improve Strategic Performance by Focusing on Implementation – not the grandstanding “motivate the troops” sloganism, focusing on a few prioritized goals and building momentum, willingness and success. The core of this Strategy Implementation is the Speed of Implementation; Efficiency of Implementation and the Effectiveness of Implementation.

Learning OutcomeAt the end of this course the participant will gain:• A waterfall of the implementation process • Detailed Steps of Process Map for implementation • Pro-Formas for immediate application • Proficiency and practice in using a number of important tools • Knowledge and practice in implementing the strategic plan • Understanding the elements of Plan – Do – Check – Act in relation to Strategic Implementation

Contents• 4 Key Components: v Theory Academic Research v Critical Success Factors v Tools for Implementation v Practice Using the Tools • 13 Step Process: 1. Leadership 2. Reporting/Resources 3. Teams 4. Strategy 5. Feedback 6. Refinement 7. Launch 8. Project Management 9. Persistence 10. Passion 11. Analysis

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BALANCED SCORECARDLD3104

OverviewThe Human Resource balanced Scorecard is a tool for managing HR and it includes measuring whether HR is delivering and adding value to your organisation. Using a broad range of leading and lagging indicators – overall strategy, operational processes, customers’ perception, and finances, the HR Scorecard targets and guides future performance and measures whether the results have been achieved.

Learning OutcomeAt the end of the sessions, participants will be able to:• Clarify HR strategic influence• Learn to measure HR value added• Build a HR Scorecard for your organisation• Align the firm HR Scorecard to organisational strategy

MANAGING STAKEHOLDER EXPECTATION LD3105

OverviewA key factor in the success of a project is managing stakeholder needs, wants and expectations. During this practical course you’ll learn how to identify key stakeholders and define their roles, establish how committed are they to the project, align and prioritise stakeholder requirements to business and organisational objectives, and gain ‘buy-in’. We’ll also cover communication techniques such as dealing with organisational politics, resolving conflict and managing expectations that can’t be met, as well as ongoing management issues such as selling the project, maintaining commitment and status reporting.

Learning Outcome• Understand stakeholder needs• Understand how stakeholders impact your project

12. Celebration and Recognition 13. Learning’s and Other Tools

Duration2 Days [13 hours]

Methodology• Lecture• Discussion• Case Study• Interaction • Work Groups

Participant Profile• Middle and Senior level managers/leaders accountable for strategic plan implementation. • Officers from division II and above


Contents• The case for HR Measurements• The Strategic contribution of HR• Measuring the customer value of HR service• Improving the HR staff with HR

Duration3 Days [19.5 hours]

Methodology• Lecture• Discussion• Groupwork

Participant ProfileSuperscale, Group, B3, B2 and Division III

LanguageEnglish

• Know how to deal with multiple stakeholders with divergent interests• Understand how to manage stakeholder expectations, including quality and performance expectations• Understand the need to communicate your strategy to the project team, the customer, and other project stakeholders• Resolve conflict and competing priorities• Manage project public relations and organisational politics• Contain expectations through effective status reporting and progress meetings.

Contents• Who are stakeholders?• Stakeholder categories• The role of key stakeholdersUnderstanding stakeholder expectations • How committed are they to the project?• Getting buy-in• Stakeholder identification• Stakeholder requirements analysis• Aligning stakeholder requirements to business and organisational objectives• Prioritising stakeholder requirements and expectations• Getting approval to proceed with the projectCommunications techniques: • Common communications barriers and “filters”• Dealing with organisation politics• Managing external stakeholders such as suppliers, regulators and the public• Resolving conflict• Managing difficult stakeholders• Managing expectations that can’t be metOngoing management of stakeholder expectations • Selling the project• Maintaining the commitment• Reaching out to the public or customers• Internal status reporting


Participant ProfileSuperscale, Group and B3

LanguageEnglish

STRATEGIC ORGANISATIONAL PERFORMANCE LD3106

OverviewThis program provides well-designed strategies to recognise and improve performance and focus on leader’s effort that can have a dramatic effect on bottom-line results.

Learning OutcomeBy the end of the course, participants would be able to:• Acquire a broad, strategic understanding of organisational performance• Appreciate the theoretical underpinnings and principles applied to managing organisational performance• Understand the key strategies, structures, processes and challenges involved in managing organisations• Contextualise the management of organisational performance, and practice new tools and techniques for strategic organisational performance.• Use a wide range of practical skills to plan, manage, measure and review organisational performance• Demonstrate an understanding of critical factors influencing strategic organisational performance. • Evaluate and continuously develop performance management strategies to reflect the changing business environment.

Contents• What is Strategic Organisational Performance• Managing Strategic Organisational Performance

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STRATEGIC ANDSCENARIO PLANNING LD3108

OverviewThis program will introduce a two power planning methodologies, Strategic Planning and Scenario Planning. Strategic planning engages you to create an operational planning document to guide ministry/department employees and improve the executive team’s ability to identify, prioritise, assign opportunities, and contribute to your ministry /department’s improved performance building on high impact alternatives.

Scenario planning stirs consideration for alternative futures and prepare a successful response plan no matter the situation, through deep dialogue provoked by different scenarios. Generating new insights about a ministry/

• Measuring Organisational Performance• Reward and Evaluation• Culture and Change Management• Performance Improvement• Strategic Organisational Learning• Reviewing Strategic Organisational Performance

Duration2 Days [13 hours]]

Methodology• Lecture • Discussion• Case Study• Demonstration

Participant ProfileSuperscale and Group

LanguageEnglish

department and its possible futures by preparing contributors to notice and consider emerging ideas before others even perceive any change

Learning OutcomeAt the end of the course, participants will be able to:• Prepare you to see and act on the future – near term (strategic planning) and long term (scenario planning)• Make better decision• Build better support for decision to assure successful implementation• Build teams ability to handle conflict and change• Accelerate ministry/department improvement and innovation initiatives• Turn good thinking into a significant competitive advantage

ContentsStrategic Planning• Defining vision and mission• Relating principles or values• Scoreboard to measure performance expectations• Business environment – internal and external forces• Goals in support to vision• Strategies to accomplish objectives• Action plans to support the objectives and strategies• Plan implementation considerations• Plan monitoring considerationsScenario Planning• Review purpose and strategy of deliberately creating new ideas• Plan to use techniques on practical issues for new ideas• Introduce process steps to create effective scenarios• Practice with the techniques• Applying practical techniques• Planning for the successful implementation


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Methodology• Lecture• Discussion• Case Study• Practical Activity

Participant ProfileB3, B2 and C3

LanguageEnglish

DIGITAL MEDIA FOR EFFECTIVE GOVERNANCE IT3101

OverviewThis course emphasizes on the linkage between the good governance and the new strategy in winning the public interest by leveraging on digital media and ICT. An effective governance discussed in this course would suggest few ICT related strategies to be adopted to face the uncertainties and demand. Transparency, integrity and seamless decision making plays integral part in the effective governance which eventually result in effective public service delivery.

Learning Outcome• To understand the impact on technological and social changes to public administration• To manage strategy effectively with technological enhancement• To learn best practices and be able to anticipate challenges

Contents• Introduction to new media• Effective governance versus electronic governance (e-governance)• Sustainability against technological and social threats

• Transformation in public administration and service delivery• Digital governance models• Adopt strategy• Challenges and successful factor• Case study

Duration2 days (13 hours)

Methodology• Lecture• Practical/hands-on• Discussion• Case study

Participant ProfileDivison I and II (B3 and above)

LanguageEnglish

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ENHANCING SELF-LEADERSHIP LD3414

OverviewSelf-leadership can be defined as “the process” of influencing oneself to establish the self-direction and self-motivation needed to perform. Self-Leadership encompasses the capability to “leading oneself” via the utilization of both behavioral and mental techniques. These include self-observation, self-goal-setting, management of past’s behavior,

VALUE DRIVEN LEADERSHIP LD3413

OverviewIn this constantly changing world, individuals and organisations need to survive and thrive. Leaders in the Public Service need to learn how to manage their subordinates effectively and they will require the techniques on how to unleash the creativity, talent and energy within themselves and their people in the midst of pressure while seeking to balance their personal, family and professionals life. The key to dealing with challenges that face Leaders today is to be able to recognise a value-driven and principle-centered core within themselves and their organisations. This will lead to not just understanding of how to increase quality and productivity but also to a new appreciation of the importance of building professional relationships in order to enjoy a more balanced, more rewarding and more effective life.

Learning OutcomeAt the end of the program, participants will be able to:• Learn how to balance their personal, family and professional areas of their life in the middle of constant crises and pressures in their environment • Learn how to be happy for the successes and competencies of others in the organisation.• Gain insights on how to apply the values and principles both at work and at home.• Maintain control and yet give people the freedom and autonomy they need to be effective in their work• Internalise in the principles of total quality and continuous improvement at all levels in the organisation.

Contents• Personal Values and Interpersonal Effectiveness• Characteristics and Values of Principle- Centered Leaders

• Principle-Centered Power• Ways to enrich personal, family and work relationships• Managerial and Organizational Development• Abundance Managers and Leaders• Chronic Problems faced by Leaders• Manage from left, Lead from the right• Principles of Total Quality• Principle-Centered Learning Environments.


Methodology• Lectures• Individual and Group Exercises• Structured Learning Exercises• Case Studies• Role Play• Interaction

Participant ProfileSuperscale and Group

LanguageEnglish

SELF-LEADERSHIPmodification of consequents to behavior and the finding of natural rewards in tasks performed. These techniques also involve the examination and alteration of self-dialogue, beliefs and assumptions, mental imagery, and habits in one’s thinking.

Learning OutcomeBy the end of the course participants will be able:• Understand one’s own work values and behaviors• Establish one’s own self-direction and self-motivation needed in everyday work performance• Apply self-leadership techniques in work setting

Contents• What is self-leadership?• Understanding one’s own work values and behaviors• What is your own purpose of work?• Self-Leadership techniques v Utilisation of mental techniques v Self-observation v Self-goal setting v Self-modification• Managing self-dialogue• Developing Self-leadership action plan

Duration3 days [19.5 hours]

Methodology• Lecture• Discussion • Case Study• Role Play

Participant ProfileB3 and B2

LanguageEnglish and Malay

MENJANA KEPIMPINANDIRI LD3415

PengenalanKearah melahirkan warga kerja yang dapat dimartabatkan, berlaku adil pada dirinya, keluarganya dan majikannya, bertindak profesional dalam apa jua tindakan yang dilakukannnya dan membina persekitaran yang cemerlang dimana jua berada adalah sesuatu yang mesti dititik-beratkan dalam kehidupan ditempat kerja mahupun dalam keluarga.

Hasil PembelajaranDi akhir kursus ini, peserta-peserta akan dapat:• Membina kecemerlangan di dalam diri ahli-ahli organisasi• Menjalankan tanggungjawab kerja dengan professional

KandunganProgram Latihan ini membawakan 5 modul untuk diikuti:• Modul 1: Awda dan Pencipta• Modul 2: Awda dan Diri• Modul 3: Awda dan Orang Lain• Modul 4: Awda dan Tanggungjawab• Modul 5: Awda dan Nilai Professional

Jangkamasa4 Hari (26 jam)

Metodologi• Ceramah• Perbincangan • Perkongsian Pengalaman• Kajian Kes

Kumpulan SasaranB2, Bahagian III, IV dan V BahasaBahasa Melayu

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RESILIENT LEADERSHIP LD3416

OverviewEconomic uncertainty on a global scale means today’s business and social environment is constantly evolving. Organisations face frequent setbacks and fresh challenges. Leaders are required to adapt rapidly to change, manage issues constructively and successfully handle adverse events.

Resilience is the ability to function at normal and healthy levels in the face of adversity. It is more than simply ‘bouncing back’, it is the capacity to maintain growth through hardships and emerge from challenges stronger than before. Resilient people stay committed and increase their efforts when the going gets tough.

Resilient Leadership equips you with practical tools and strategies to successfully guide your organisation through difficult times. You will be able to recognise neurobiological responses to stress, understand how thoughts affect emotional reactions and develop key coping strategies for yourself and others.

Research shows that resilience is key for success and satisfaction in life. It used to be thought that people were born with resilient attributes; we now know that anyone can improve their resilience through effective training and development. As a resilient, inspiring leader, you will handle adversity with greater skill, reduce stress across your organisation and unite your team.

Learning OutcomeAt the end of the session, participants will be able to:• Apprehend crucial factors in resilience• Improve the ability to understand and solve problems creatively and remain optimistic under pressure• Regard setbacks and change as challenges that will offer opportunities and help managers to bounce back from adversity more quickly• Understand the importance of self-care

during periods of high demands and pressure• Acquire a stronger sense of being in control when faced with adversity and uncertainty through increased flexibility and confidence• Learn the importance of building strong, supportive relationships with colleagues and members of their teams, realising when and where to ask for help• Maintain performance and stamina during periods of high demand and be able to think clearly and logically under immense pressure• To develop the ability to stay motivated and focused while using resilient leadership strategies to maintain morale in others

ContentsIslamic views on Resilience Leadership• Appreciating Prophet Muhammad’s (PBUH) resilience Leadership• Values of an inspiring leaderHow resilience, stress and pressure relate to each other • Resilience vs Resistance• Internal and external loci of control• The importance of personal boundariesAssessing individual resilience strengths and weaknesses • Completing the resilience questionnaire• Reviewing the basic resilience skills• The importance of resilience for managers and their teamsThe basic resilience skills • Realistic Optimism/Emotional Awareness/ Empathy/Problem Solving/Self-Efficacy/ Impulse Control/Relationship buildingDeveloping team resilience • Pressure Profiling Tool• Applying the resilient skills to your team• How to use the CUSP™ management framework• Management techniques for strengthening resilience in others• 7 Steps to help managers to manage change effectivelyBuilding a resilience development plan • Personal reflection and resilience action

New planning• What have we learned today?• Identifying priority actions

Jangkamasa3 Days (19.5 hours)

Metodologi• Lecture• Discussion and work groups• Case Study

Kumpulan SasaranDivision II

BahasaEnglish

LEADERSHIP

LEADING ORGANISATION LD3407

OverviewThe course is to enhance participants’ understanding of the interaction between leadership and follower in organisations in order to assist in their development as an effective organisational leader.

Learning OutcomeAt the end of the course, participants will be able to:• Understanding the role of head of department in leading his or her department effectively• Identify various contemporary organisational leadership models • Apply the effective leadership behaviours in leading organisation

Contents• The difference between leadership and management• Contemporary models of organisational leadership v Analysing leadership styles that is appropriate and effective in reaching organisational strategic objectives• Application of the knowledge of effective leadership behaviours in organisational settings.

DurationOne day [6.5 hours]

Methodology• Lecture• Discussion • Case Study

Participant ProfileSuperscale

LanguageEnglish

LEADING TEAM FORIMPACT LD3408

OverviewA Deputy or Assistant Director must have the ability to pull his or her team of managers together into a highly effective team. Leading this team requires them to know how to properly align the team with the departmental strategy. Their job is to work with seemingly diverging views so that they understand

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and commit to the larger company goals. In doing so, they must constantly sell ideas to different managers in order for them to buy into the longer-term goals while keeping their eye on the day-to-day matters. In addition to that, sometimes he must also be able to get the other managers to buy into conflicting initiatives.

Learning OutcomeBy the end of the course, participants will be able to:• Identify appropriate multi-functional leadership styles• Demonstrate the skill to pull manager together around common goal.• Work with managers, can facilitates a climate of cooperation and collaboration• Has a talent in dealing with people• Builds an effective team of managers

Contents• What is leadership?• Contemporary models of leadership v Analysing leadership styles suitable for leading intersectional function v Developing an effective multi- functional leadership style• Group process skills to engage v Facilitating effective relationship with multi-function managers v Facilitative active participation• Developing common goals v Understand and commit to the larger organisational goals v Integrating cross-functional agendas v Dealing with the complexity of multi- functional manager roles• Creating buy-in v Communication and trust v Managing Different views

DurationTwo days [13 hours]


Participant ProfileGroupSenior Managers who manage sectional managers

LanguageEnglish

INCITING THE LEADERSHIPIN YOULD3409

OverviewAs a team leader, you are challenged with diverse personality styles, different levels of willingness and participation, multiple communication preferences, and a variety of individual motivators. Leaders must have the ability to read the needs of others and get the best results possible. This program focuses on the development of a deeper understanding of one’s personal leadership styles. It enhances communication, motivation, coaching, feedback and conflict resolution skills to become a more effective leader.

Learning OutcomeBy the end of the course participants will be able to:• Identify different team leadership models• Assess your team’s effectiveness and identify opportunities for performance improvement• Cultivate a team culture that encourages collaboration and innovation• Understand and effectively manage the dynamics of team interactions, including conflict• Maximise the contributions of temporary and externally based team members

Contents• What is Team Leadership?• Common challenges for team leaders

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v Interpersonal behaviour v Managing conflict v Underperformance in teams and individuals• Team in organisation v What is a team?• Types of Teams v Function teams v Cross-functional teams v Evolution to self-directed Teams v Virtual Teams v Team Development• The Belbin team roles• Team Leadership v The team leader’s personnel role v Matching Leadership with team development v Guiding Team Effectiveness• Communication and the team v How does team communication work? v Barriers to team communication and how to overcome them v Different methods of team communication v Communicating difficult messages• Handling Team Conflict v Cause of conflict v Styles to handle-conflict• Working with other teams

DurationThree days [19.5 hours]




Pre-requisiteSelf-Leadership

FACILITATION SKILL FOR LEADERS LD3411

OverviewIt is essential for leaders to be able to utilise their followers’ knowledge and skills. To do this, they must be capable of involving their team to perform through the sharing of decision-making authority. The ability to involve teams in decision-making has become essential for today leaders. Team leaders are responsible for helping a team of people to work effectively together require effective facilitation skills. This is critical in a number of team-related events such as problem-solving, brainstorming, planning and design work.

Learning OutcomeBy the end of this course, participants will be able to:• Understand the meaning of facilitation for leaders• Identify core facilitation practices• Differentiate between process and content facilitation• Identify different stages of facilitation• Apply different questioning techniques in facilitation

Contents• What is Facilitation? v What does facilitator do? v What do facilitations believe?• Facilitation as a leadership style• Facilitator core practices• Differentiating between process and content• Balancing the roles of leader and facilitator v The role dilemmas• Facilitation stages• Facilitation techniques v Questioning formats

Duration3 days [19.5 hours]


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MEMIMPIN PASUKAN KERJA LD3412

PengenalanKepimpinan didefinisikan sebagai satu proses mempengaruhi kegiatan manusia khususnya dalam bidang pekerjaannya. Para pemimpin akan meletakan diri mereka dihadapan bagi menggalakkan dan mengilhamkan kepada orang bawahannya untuk menghasilkan mutu kerja yang tinggi dan bermanfaat kepada organisasinya.

Hasil pembelajaranDi akhir bengkel ini peserta-peserta akan dapat:• Memberi pendedahan tentang konsep kerja berpasukan • Menjelaskan beberapa teori dan model kepimpinan • Mempraktikan kepimpinan mengikut situasi dalam kerja berkumpulan• Menjelaskan komunikasi dalam kepimpinan• Memberikan kemahiran kepada peserta untuk menubuhan pasukan-pasukan kerja dalam organisasi masing-masing• Merangka pendekatan kepimpinan berpandukan model-model kepimpinan

Kandungan• Pengenalan mengenai ciri-ciri kepimpinan v Mengenali peribadi sendiri dan juga orang lain. v Nilai-Nilai dan Ciri-ciri Kepimpinan v Teori dan model kepimpinan dalam pasukan

• Kepimpinan mengikut situasi v Teori kepimpinan mengikut situasi v Menyelaraskan kepimpinan mengikut situasi• Kepimpinan dan komunikasi• Pengenalan kerja berpasukan v Perbezaan Kumpulan dengan Pasukan v Membina struktur kumpulan. v Faedah-faedah dalam pasukan kerja v Masalah-masalah dalam pasukan kerja • Peranan pemimpin dan anggota pasukan.• Perubahan-perubahan semasa dalam organisasi kerja.• Kepimpinan dan Perkembangan pasukan v Peringkat perkembangan kumpulan v Menyelaraskan kepimpinan mengikut perkembangan kumpulan v Mengurus konflik dalam pasukan• Kekuatan memimpin dan pengikut dalam pasukan• Membentuk pelan tindakan individu

Jangkamasa3 hari 2 malam (34.5 Jam)

Kaedah Penyampaian• Ceramah• Perbincangan• Kajian kes• Aktiviti Kumpulan• Interaksi

Profil PesertaBahagian III dan IV yang memimpin pasukan kerja

BahasaBahasa Melayu

LEADING FORSTRATEGIC SUCCESS LD3417

OverviewLeadership unites people across and organisation, motivating them to achieve common purposes. True leadership calls for responsibility and change, from you as a leader and from others around you.

Leading for Strategic Success is a program that refreshes and reinvigorates senior executives, creating impactful and fulfilled leaders who drive lasting change into the future. You will confront and challenge many of your conventional views about leadership. It helps to expand the leadership perspective and move beyond solving technical problems to operating efficiently in an environment of complex, adaptive challenges.

This program enables participants to build capacity and foster relationships at all levels within an organisation. By becoming more flexible and adaptable, you will achieve high-impact, transformative outcomes to ensure your organisation thrives in the face of constant change.

Learning OutcomeAt the end of the session, participants will be able to:• Utilise explicit leadership theory to transform your approach to your team, your organisation and leadership as a whole• Lead strategically and deepen your ability to navigate politics and overcome change resistance• Understand yourself as a leader in the context of team dynamics via feedback from the workplace• Challenge your assumptions to find new ways of leading and refocus your commitments• Break through your leadership challenge using frameworks to determine, develop and decode a leadership issue you currently face

• Lead with impact through insights that empower you to make more effective leadership interventions and remove road blocks.

ContentsLeadership in context • The nature of leadership• Rational and non-rational approaches• Double-loop learning: re-evaluating and reframingOrganisational leadership• Leading groups and organisations• Values, purpose and generative change• Futures thinking and leadership• Decision-making• Managing and implementing change• Creativity, innovation and strategic actionTransformational leadership• Identity and leadership• Mindfulness and group leadership• Culture and transformational leadership• A teachable point of viewLeadership challenges • Your leadership challenge: background and diagnosis• Group analysis: additional ideas and insights• Decoding the issue: creating an action planPersonal goal setting • Setting practical goals based on your most important insights and learnings

Duration3 days (19.5 hours)

Methodology• Lecture• Discussion & work groups• Case Study• Interactive sessions

Participant ProfileGroup

LanguageEnglish

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PUBLIC SECTORLEADERSHIPLD3418

OverviewFor today’s public sector’s leaders the complex global environment in which we now operate brings with it a wide range of challenges yet our responses to these need not be conventional. Other challenges we face are new and may be unpredictable - associated perhaps with the pace of technological change and development such as the e-Government initiatives demanded by customers. Hence it is imperative that these leaders are equipped with knowledge and vast understanding on Public Sector Governance. The public sector leaders plays a very significant role in engaging all stakeholders towards achieving the National Vision 2035.

Learning OutcomeAt the end of the course, participants will be able to:• Understand the need for leadership in public governance• Understand the differences between leadership and management• Identify good public sector leadership• Understand the interrelationship between leadership, power and politics• Distinguish the relationship between departmental leadership and political leadership

Contents• Leadership vs. Management v Management and Leadership Definition v What managers do v What Leaders do v Is management sufficient to face future challenges?• What is Public Sector Leadership?• Why leadership in Public governance• The relationship of departmental leadership and political leadership v Role of Departmental leadership v Role of Political leadership v Symbiosis relationship of departmental leadership and political

• What make a good public sector leadership?• Leading change in uncertain environment


Methodology• Lecture• Discussion• Case Study • Practical Activity

Participant ProfileGroup, B3 and B2

LanguageEnglish

WOMEN IN LEADERSHIPLD3419

OverviewProfessional development was indicated as crucial to career planning and managing the multifaceted roles of women. Participants will be guided through contemporary ideas on leadership, career planning, negotiation and management and are encouraged to develop a greater understanding of themselves and their impact on others. Participants will explore the choices and tradeoffs that they face to juggle their personal and professional lives and learn how to more effectively use the power and influence that they have in their organisation. They will also learn how to overcome barriers that can exist in the workplace that may hinder professional growth.

Learning OutcomeAt the end of the session, participants will be able to:• Gain an honest picture of your strengths and developmental needs, enabling you to

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determine priorities in both your professional and personal life • Be in a position to take charge of their future and devise career action plans• Understand how to benefit from coaching and mentoring roles in the workplace• Develop transactional and transformational leadership practices• Develop more confidence in their ability to mobilize others toward action• Be able to use specific skills to build group cohesion and improve communication• Have a range of change strategies to implement and overcome blocks in the workplace• Develop their analytical and systems thinking to improve their leadership effectiveness• Learn how to lead with authenticity, clarifying your personal values and how they fit within the organisational culture.

Contents• Recognising woman’s role in Islamic perspectives• Balance of life/career planning• Setting personal and professional goals• Stress management• Managing gender differences• Developing self confidence• Motivation• Coaching and mentoring• Recognizing the benefits of effective coaching• How to find and be a good mentor• Women and leadership• Managing in a turbulent environment• Business ethics• Successful business stories• Leadership• Developing transactional and transformational leadership• Analysis of your leadership philosophy• The issues of values and ethics in leaders• Effective communication• Communication styles• Characteristics of assertive communication• Difficult people and situations• Persuasion and influencing• Influence and personal power

• Altering the balance of power during negotiation• Rights and responsibilities• Adapting to the needs and styles of others


Methodology• Lecture• Discussion and work groups• Case Study• Interactive sessions

Participant ProfileGroup, B3 and B2

LanguageEnglish

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MANAGING CHANGE LD3504

OverviewWe all have to get used to accepting change as a natural part of life. Nowhere has this been truer than in the way we manage organisations. Survival, progress and productivity are the key driving forces of all organisations and many recognise that change is evitable. Unfortunately, change is a state, which is not often welcomed.

Learning OutcomeAt the end of the sessions, participants will be able to:• Understand the leaders role in managing changes• Understand how to identify different types of resistance to changes• Develop strategies in managing changes using change models• Develop leadership communication skills in communicating changes• Lead teams of managers through time of change

Contents• What is change? What is change management?• Identifying resistance to change v Understand fear of change v Types of response behaviour of change• Leadership roles in managing changes v Using different types of leadership styles in managing changes• Change management v Dealing with resistance• Using communication skills in managing changes• Developing strategies in managing changes

DurationTwo days [13 hours]

CHANGE



LanguageEnglish

MENANGANI PERUBAHAN LD3505

PengenalanKursus ini adalah sebagai persediaan bagi peserta-peserta kursus supaya dapat menangani perubahan disebabkan oleh era globalisasi yang sering berubah mengikut peredaran masa. Dengan mengetahui cara untuk menangani perubahan-perubahan ini, staf bantu akan bersedia dari segi emosi, fizikal dan ketahanan diri

Hasil Pembelajaran• Mengenali apa dia perubahan• Bersedia dan berupaya menangani perubahan dengan baik• Mengetahui jenis-jenis perubahan yang terancang dan tidak terancang• Mengetahui faktor-faktor yang mengakibatkan perubahan

Kandungan• Pengenalan mengenai dengan perubahan• Persediaan menangani perubahan dari segi mind-set, anjakan paradigma, era globalisasi, dunia tanpa sempadan

LEADING TRANSFORMATIONAL CHANGE LD3410

OverviewIn today’s ever-changing environments, leaders are often expected to lead organisational change, which can be a very challenging and difficult task. Leaders are not only must be able to articulate the organisation’s vision for the future, but also to shift an entire culture into a new way of thinking and behaving.

Learning OutcomeBy the end of the course, participants will be able to:• Understand principal and roles in leading change, • Identify the different change processes, • Develop tactics to decrease resistance to change • Understand critical elements of communicating change,

• Establish critical support elements in transformational plans, and • Establish measures of transformational success.

Contents• Leadership and change• Fundamentals of leadership and change v Different roles in leading change• Principles to effectively leading change• Using different models of changes v Stages in implementing sustainable change• Managing human risks and barriers to successful change v Resistance to Change v Navigating the political roadmap of change management v Empowering employees for broad- based action• Designing and Implementing Effective Change Communication v Change Communication Action Plan v Elements of change communication• Measures of change success

DurationTwo days (13 hours)

Methodology• Lecture• Discussion • Case Study

Participant ProfileSuperscale, Group & B3Head of Departments who plan or formulate changes within their department

LanguageEnglish

Pre-requisiteManaging Change Course

• Perubahan dari segi faktor politik, ekonomi, socio, teknologi, undang-undang dan persekitaran• Jenis-jenis perubahan (Perubahan terancang dan perubahan tidak terancang)• Teknik menangani perubahan• Menangani konflik dalam perubahan

Jangkamasa3 hari [19.5 hours]

MetodologI• Ceramah• Perbincangan• Interaksi

Kumpulan SasaranBahagian III, IV dan V

BahasaBahasa Melayu

Revised

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POLICY

POLICY MANAGEMENT LD3306

OverviewPolicy making is defined as ‘the process by which governments translate their political vision into programs and actions to deliver ‘outcomes’ - desired changes in the real world’. (Modernising Government White Paper, 1999)This workshop is implemented based on the approved resource plans of the government of his majesty the Sultan of Brunei Darussalam where as it will provide leaders with necessary knowledge on various frameworks, techniques and guidelines to conceptualise, organise, develop, analyse policy development work and policy deployment and evaluation to achieve distinction aligned to His Majesty’s Titah.

Learning OutcomeBy the end of this program, participants will be able to:• Discover the different ways in policy system• Practice sound guiding principles in policy development• Able to analyze the issues of policy, the options and implementation more thoroughly and systematically• Work more effectively with others in the process of communicating and implementing policy options and other key resource persons• Discover, understand and utilize the various techniques & strategy in effective policy deployment• Apply Monitoring techniques as means of policy evaluation• Able to review and amend existing policy to prepare for policy evaluation• develop and/or enhance a range of practical policy skills• Apply correct analysis techniques to identify & address new issues• increase and strengthen your confidence in delivering policy advice

Contents• Identify policy scope and stakeholders (government)• Characteristics of government policy and practice• Process of Policy Making• Development procedures and Review• Policy Research and analyze• Drafting the policy and procedures• Consult key stakeholders• Working effectively with key resource person• Considering the endorsement and procedure approval for the policy• Notify policy owner for/if any amendments• Submission for policy approval• Updating the policy bank• Process of Policy Analysis• Verifying, defining, and detailing the issues• Establish the evaluation criteria• Identify alternative policies• Evaluate the alternative policies• Compare and differentiate among alternative policies• Policy Deployment Definition & Process• The Hoshin Kanri Model• Key Elements of policy deployment• Benefits of policy deployment• The Policy Deployment steps or process• Monitoring the implemented policy• Evaluation overview and Importance• Analyzing whether existing policy is still relevant, accurate, and legal.• Identify if any laws and regulations has changed since the policy was created. If so, what are the implications?• Taking account into technologies and processes changed since the policy was created and its implications they have on risk.• Identifying new risks that policies should address.

POLICY 101 LD3307

OverviewThis workshop is implemented based on the approved resource plans of the government of his majesty Sultan of Brunei Darussalam where as a basis the workshop will provide leaders with necessary knowledge on various frameworks, techniques especially in policy monitoring and evaluation to achieve distinction aligned to his majesty’s titah.

Learning OutcomeBy the end of the program participants will be able to:• Enhanced the individual and organizational awareness of policies • Develop a clear understanding of policy and good practice • Gain an understanding of the policy environment • Understand Policy Analysis• Understand the process of Policy Development• Understand the importance of monitoring and evaluation.

Duration5 Days [32.5 hours]

Methodology• Lecture• Discussion• Case Study• Practical Activity

Participant ProfileSuperscale, Group, B3 & B2(Ideally in a team from same department/ministry)

FacilitatorConsultant

LanguageEnglish

Contents• Policy Definition• Understand characteristics of government policy and practices • Process of policy making• Policy making main characteristics• Policy planning and analysis• Establishing better strategic formation for policy development.• Aware in monitoring policy and evaluation


Methodology• Lecture• Discussion• Case Study• Practical Classroom Activity


LanguageEnglish

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ORGANISATIONAL DEVELOPMENT

ORGANISATIONAL DEVELOPMENT OD3501

OverviewOrganisational Development (OD) is a long range effort to improve organisation’s problem solving and renewal processes, particularly through more effective and collaborative management of organisational culture. OD differs from other planned change effort, such as technological intervention, training and development, or new product/services development, in that the focuses is on building the agency’s ability to access its current functioning and achieve its goals. Moreover, OD is oriented to improving the total system - the organisation and its part in the context of the larger environment that impacts on them.

Learning Outcome• Understanding OD and its practices• Enhancing congruence among organisational structure, process, strategy, people and culture• Developing new and creative organisational solutions• Manage planned OD interventions and institutionalise change• Develop structured OD intervention plan

Contents• What is Organisational Development• What are the characteristic of Organisational Development Practitioner• Process of Organisational Development v Diagnose problem v Collecting and Analysing v Designing intervention • Human Process intervention• Techno-Structural intervention• Human Resource Management intervention• Strategic intervention v Managing planned change v Evaluating and Institutionalise intervention

• Relationship between Organisation Development and Human Resource • Putting Organisation Development into practice• Develop OD action plan


Methodology• Lecture• Discussion• Demonstration• Case Study• Interaction

Participant ProfileDivision I (Group) and II (B3)

LanguageEnglish

ACHIEVING LEARNING ORGANISATION OD3502

OverviewLearning Organisation is the term given to an organisation that facilitates the learning of its members and continuously transforms itself. Learning Organisations develop as a result of the pressure facing modern organisations and enables them to remain competitive in the business environment. A learning organisation has five main features: system thinking, personal mastery, mental models, shared vision and team learning. It encourages organisations to shift to a more interconnected way of thinking.

Learning Outcome• Understand and appreciate the concepts of a Learning Organisation.• Identify the Characteristics of a Learning Organisation.• Critically assesses the performance of government departments and ministries in the accomplishment of Learning Organisation• Plan organisational strategies to Achieve Learning Organisation.

Contents• Why Organisational Learning is Critical? • Learning Organisation versus Traditional Organisation. • Understanding Learning Organisation- System Approach. • Learning Organisation: models and theories. • Characteristics of Learning Organisation. • Issues and challenges in becoming a Learning Organisation.• Roles of Change Management in becoming a Learning Organisation. • Skills of Organisational Learning. • Best practice in Learning Organisation.


Methodology• Lecture• Discussion• Case Study• Role-Play

Participant ProfileDivision I and II

LanguageEnglish

BUILD UP LEARNING ORGANISATION ANDKNOWLEDGE MANAGEMENTOD3503

OverviewWorking in a learning organisation is far from being a slave to a job that is unsatisfying; rather, it is seeing one’s work as part of a whole, a system where there are interrelationships and processes that depend on each other. Consequently, awakened workers take risks in order to learn, and they understand how to seek enduring solutions to problems instead of quick fixes. In this course it focuses on lifelong commitment to a high quality work in which teams work together to capitalise on the synergy of the continuous group learning for optimal performance.

Learning OutcomeAt the end of the course, the participant would be able to:• Develop confidence and gain an understanding of learning organisation and knowledge management• Gain an understanding of how to use the disciplines in a variety of situations • Practice and apply your understanding of learning organisation to a challenging situation and opportunity

Contents • Introduction• Why the interest in learning organisation• The challenge to learn (types of learning)• Reapply knowledge• How enhancing existing practice to increase learning• Sustaining learning capabilities• Characteristic of Learning Organisation• Tools and Techniques• Inhibitors to becoming a learning organisation


Methodology• Lecture• Discussion

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• Case Study• Interaction

Participant ProfileDivision I and II

LanguageEnglish

STRATEGIC PERFORMANCE MANAGEMENT OD3603

OverviewStrategic Performance Management course starts with methods such as planning and budgeting and builds into the more advanced management disciplines and approaches to performance measurement in use today such as score carding and dashboards. It includes practical exercises that can be used as a performance improvement template in your organisation.

Learning OutcomeBy the end of the course, the participants would be able to;• Gain key insights to strategic performance management• Identify measures of importance to the department• Evaluate overall performance of the department• Integrate measures across department• Highlight measures that are truly important which contribute to overall strategic performance

ContentsOverview • What is strategic performance management• The measurement concept• Trends in Strategic Performance Management

• Strategic performance vs. Operational performance

Strategy and Performance• Strategic thinking• Strategic performance assessment• Direction and measures• Measures that lead and measures that lag

Strategic Objectives and Measures• Strategies and objectives• Connecting measures with objectives• Measuring strategic results• Strategic performance reporting• The management dashboard

Key Performance Indicators as strategic performance measures• The indicator idea• Developing indicators• Critical success factors• Diagnostic measures• Qualitative vs. Quantitative techniques

Using Balanced Scorecard and Dashboards to monitor Strategic Performance • Strategy maps• Types of scorecards• Uses of scorecards• The dashboard idea• Scorecards in the private sector vs. the government• Implementing the methodology


Methodology• Lecture• Discussion• Demonstration• Case Study• Team Activities

Participant ProfileDivision I and II (B3)

LanguageEnglish

QUALITY MANAGEMENT

KUALITI SECARA MENYELURUH (TQM)OD3604

OverviewKualiti Secara Menyeluruh (TQM) ialah satu proses pengurusan kualiti yang berorientasikan pelanggan, berjalan secara berterusan dan melibatkan semua aspek dalam organisasi. Proses ini bertujuan membawa perubahan yang menyeluruh kearah melahirkan budaya organisasi yang cemerlang. Oleh itu TQM dapat dilihat sebagai proses transformasi budaya, melalui mana ciri-ciri budaya yang sedia ada akan diubahsuai, ditukar atau diperkukuh dengan ciri-ciri baru yang lebih baik. Ciri-ciri itu meliputi sikap dan nilai, sistem dan prosedur, amalan-amalan operasi, struktur organisasi dan sebagainya

Hasil PembalajaranDi akhir kursus ini peserta-peserta akan dapat:• Memahami konsep TQM dan hubungannya kearah peningkatan kualiti• Memperkenalkan konsep

Kandungan• Sejarah TQM• Apa dia TQM• Konsep TQM • Matlamat TQM• Prinsip-prinsip dan amalam TQM

Jangkamasa2 Hari (13 jam)

Metodologi• Ceramah • Perbincangan• Demonstrasi• Kajian Kes

Kumpulan SasaranBahagian I dan II

BahasaBahasa Melayu

BENCHMARKING OD3605

OverviewThis workshop is designed to prepare participants the necessary understanding, the process and know-how practical basis of benchmarking in government organisations. The focus will be on value creation as an overall approach via benchmarking application towards organisation excellence. The workshop will provide participants with the step-by-step skills of creating benchmarking to their actual organisation. This workshop is also a hands-on basis and practical approach; participants will be able to practice benchmarking application towards organisation excellence. The workshop will provide participants with the step-by-step skills of creating benchmarking to their actual organisation. This workshop is also a hands-on basis and practical approach; participants will be able to practice benchmarking procedures and processes to their departments and organisations almost immediately upon completion.

Learning OutcomeAt the end of the workshop, participant will be able to:• Understand how benchmarking can contribute towards organisation’s excellence• Understand the relation between Total Quality Management, effective learning and benchmarking concepts in the organisation• Be able to implement the benchmarking strategy

Contents• The definition of Benchmarking• The concepts and the needs for benchmarking in an organisation• The benefits of Benchmarking• Types and approach of Benchmarking• Implementation teams and the environment in Benchmarking

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• Process: Definition and importance • Benchmarking process• Systems and types of measurement• ‘Code of Conduct’• Roles and leadership commitment in the building, implementation and impact of Benchmarking in an organisation• Resources needed in the research of Benchmarking• Implementation and supports in the research• Implementation strategies• Drawbacks and guides for the success of Benchmarking• Other improvement initiatives e.g. ‘Business Process Re-Engineering”• Total Quality Management and ISO 9000

Duration3 Days (19.5 hours)

Methodology• Lecture• Discussion• Case Study• Team Work

Participant ProfileDivision II

LanguageEnglish

SUGGESTION SCHEME OD3606

OverviewThis course will provide the participants with the knowledge and skills in organising the Suggestion Scheme activities evaluate suggestion, motivate staff to participate and submit quality suggestions.

Learning OutcomeAt the end of the course, participant will be able to:

• Understand the meaning of continuous improvement (CI) and benefits of Suggestion Scheme (SS).• Develop Suggestion Scheme System.• Establish annual action plan.• Organise Suggestion Scheme activities.• Set up customer feedback system.

Contents • The spirit of continuous improvement, history of Suggestion Scheme, the difference between QC/KKC and SS.• Implement the customer feedback system.• Understand the key success factors.• Establish SS annual action plan.• Organise SS activities in company or department.• Design customer feedback form.• Implement the customer feedback form.• Implement the customer feedback system.• Understand the key success factors.• Common problems faced in managing SS.• The roles and responsibilities of the SS leader.• How to evaluate suggestions and motivate members.• Understand the four step plan in writing suggestion.• Ideas not enough.• How to spot problems.• How to investigate.• How to get ideas.• How to organise suggestion.


Methodology• Lecture• Discussion• Demonstration• Case Study

Participant ProfileDivision III, IV and V


BUSINESS PROCESS ANALYSIS WITH BUSINESS PROCESS REENGINEERING OD3607

OverviewHow many times do we hear complaints from the public concerning the government slow processes? Bureaucracy everywhere? There are many factors contributing to the issues and one major contributor would be the complexities of the process itself. This course will enhances knowledge and skill of the participant in identifying, analysing redesign the business workflow and process to increase operation efficiency.

Learning Outcome• To use Business Process Reengineering (BPR) tools in analysing the current business process.• Understanding business process improvement requirements. • To redesign business process by prioritising efficient governance and fostering innovation.

Contents • Understanding transformational and public services reformation needs.• Introduction to Business Process Reengineering (BPR), Business Process Management (BPM) and Business Process Improvement (BPI)• Business Process Reengineering Framework• Setting goals and vision• Identify and analysing current process• Redesign process• Change management and implementation• Case study• Action Plan


Methodology• Lecture• Discussion

Participant ProfileDivision I, II and III

LanguageEnglish

New

NewTHINK LIKE AN EXPERT WITH PDCAOD3608

OverviewDemings’ Plan, Do, Check, Act (PDCA) is not new in the management context; it has been a widely used tool for problem solving purposes. Meanwhile, in this course, the PDCA is used as a tool in generating systematic thinking, assesses decision taken. The participant will be taught on how to think outside the box with PDCA process. How to think fast and creates strategic outcomes. This course is suitable for new managers and supervisors level.

Learning Outcome• To instill systematic logical thinking to the participant• To increase productivity by applying the analytical thinking

Contents • Introduction to thinking process and constraints• Art of thinking with PDCA approaches• Identify resourceful probing question• Generates big ideas and reduce judgment error


Methodology• Lecture• Discussion• Case study• Role Play

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Participant ProfileDivision II and III

LanguageEnglish

PRODUCTIVITYIMPROVEMENTOD3609

OverviewThis course provides in-depth knowledge and application skills required in identifying opportunities for productivity measurement and improvement at the workplace, selecting and implementing relevant techniques and tools for productivity improvement, and monitoring and managing productivity at workplace.

It is designed especially for working professionals who are identified by their organisations to be champions of the Productivity Movement who can help steer the organisation towards world class excellence. The course enables participants to comprehensively understand how the various productivity tools and techniques can be implemented.

Learning OutcomeAt the end of the course, the participant would be able to:• Identify opportunities for productivity measurement and improvement at workplace• Select and implement relevant techniques and tools for productivity improvement• Monitor and manage productivity in the workplace

Contents • Understanding Productivity• Introduction to Productivity and Quality Concepts

• Factors Affecting Productivity• Productivity Challenges• Productivity Tools and Techniques• Productivity Measurement, Analysis & Improvement• Process Mapping and Analysis• Critical Success Factors• Management Commitment• Managing and Sustaining Change• Overcoming Resistance to Change• Training and Education in relations to productivity improvement• Planning for Implementation and Control of Productivity


Methodology• Lecture• Discussion• Case Study• Interaction

Participant ProfileDivision I, II and III

LanguageEnglish

LATIHAN BAGI JURULATIH KKC OD3201

PengenalanKursus ini dikhususkan kepada peserta yang berkemahiran dan mempunyai pengalaman yang luas dalam bidang KKC. Peserta berkenaan diharap akan boleh menjadi jurulatih KKC untuk membimbing dan melatih Pegawai dan Kakitangan di organisasi masing-masing.

Hasil Pembelajaran Di akhir kursus ini peserta-peserta akan dapat:• Meningkatkan kecekapan dan kemahiran dalam melaksanakan tugas-tugas

membentuk,melatih,membimbing ahli- ahli KKC melalui pendedahan kepada teknik metodologi latihan dan kaunseling;• Mengetahui konsep,struktur,prinsip- prinsip dan amalan yang terdapat dalam program KKC;• Mahir dalam bekerja secara kumpulan dan juga alat-alat (tools) dan teknik-teknik menyelesaikan masalah;• Membina etika kerja yang positif melalui pengurusan secara penyertaan (participative management)

Kandungan• Teknik/Metodologi Latihan• Konsep, Prinsip dan Amalan KKC• Perancangan dan Pelaksanaan KKC• Alat dan Teknik KKC• Putaran RLST (PDCA Cycle)

Jangkamasa5 Hari (32.5 jam)

Metodologi• Ceramah • Perbincangan• Demonstrasi• Latihan Amali• Interaksi

Kumpulan SasaranBahagian II dan III

BahasaBahasa Melayu

KUMPULAN KERJA CEMERLANG ‘TEAM-BASED’ OD3204

PengenalanKursus ini diadakan bagi kumpulan KKC untuk mengetahui kaedah-kaedah dan teknik-teknik yang betul digunakan dalam kumpulan kerja cemerlang

Hasil Pembelajaran Di akhir kursus ini, peserta-peserta akan dapat:• Mengikuti kecekapan dan kemahiran dalam melaksanakan tugas-tugas membentuk, melatih, membimbing ahli- ahli KKC melalui pendedahan kepada teknik metodologi latihan dan kaunseling• Mengetahui konsep, struktur, prinsip- prinsip dan amalan yang terdapat dalam program KKC• Mahir dalam bekerja secara kumpulan dan juga alat-alat (tools) dan teknik-teknik menyelesaikan masalah• Membina etika kerja yang positif melalui pengurusan secara penyertaan (Participative Management)

Kandungan• Teknik Metodologi Latihan• Konsep, Prinsip dan Amalan KKC• Pengurusan Secara Penyertaan• Perancangan dan Perlaksanaan KKC• Alat dan Teknik KKC• Percambahan Fikiran• Pemilihan Masalah• Putaran RSLT (PDCA Cycle)• Analisis Sebab Akibat• Analisis Proses Kerja• Pengumpulan Data Analisis (Persembahan Data)• Lembaran Semak• Rajah Pareto• Histogram• Analisis keputusan• Penyediaan Pelan Tindakan KKC

Jangkamasa4 hari (26 jam)

Metodologi• Ceramah• Perbincangan• Demonstrasi• Kajian-Kes

Kumpulan SasaranBahagian II, III, IV dan V

BahasaBahasa Melayu

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Pra-SyaratTerdiri daripada satu kumpulan yang membuat projek KKC

PENYEDIAAN LAPORAN DAN PERSEMBAHAN KKCOD3205

PengenalanBengkel ini dihasratkan untuk memberikan bantuan dan tunjuk ajar bagi membisaikan lagi penyediaan laporan mengikut amalan yang ditetapkan dalam syarat konvensyen KKC.Laporan yang kemas, jelas, teratur dan bersistematik persembahan projek kepada pihak pengurusan dan konvensyen KKC serta pembaca amnya.

Hasil Pembelajaran Di akhir kursus ini peserta-peserta akan memperolehi pengetahuan dan kemahiran mengenai:• Menyediakan laporan dengan betul dan bersistem.• Memahami Kriteria penghakiman.• Menggunakan laporan salah satu alat komunikasi.

Kandungan • Syarat dan peraturan penyediaan laporan.• Kriteria penghakiman.• Penstrukturan laporan mengikut PDCA.• Panduan “Don’t” dan “Do” dalam penyediaan laporan.


Metodologi• Ceramah • Perbincangan• Demonstrasi• Kajian Kes


BahasaBahasa Melayu

KONSEP KKC OD3206

PengenalanSesi/Modul/Kursus ini direkabentuk/dihasratkan untuk memberikan kesedaran dan kefahaman mengenai konsep KKC dan asas pengunaan/asas dalam menggunakan alat-alat KKC/alat-alat yang digunakan di dalam KKC mengikut urutan yang betul dan teratur.

Hasil Pembelajaran Di akhir kursus ini, peserta-peserta akan dapat:• Memberikan kesedaran dan kefahaman kepada orang ramai mengenai konsep, matlamat, keutamaan, prinsip, faedah dan struktur KKC secara am• Memberikan kesedaran kepada semua peringkat akan peranan masing-masing dalam KKC• Membantu dan mendorong orang ramai untuk bekerja secara berkumpulan dan sama-sama/bekerja secara berkumpulan dan sama-sama/berkerjasama dalam menyelesaikan masalah tidak mengira peringkat/bahagian/divisyen• Membina persekitaran dan etika kerja yang positif melalui pengurusan secara penyertaan (participative management)• Memperkembangkan kemahiran diri/individu supaya lebih maju melalui pembelajaran konsep KKC.• Mendorong orang ramai/individu supaya lebih kreatif dan inovatif.

Kandungan • Konsep KKC• Matalamat KKC• Keutamaan KKC• Prinsip-prinsip Asas• Faedah-faedah KKC• Struktur KKC• Putaran RLST dan alat-alat KKC

Jangkamasa½ hari (4 jam)



BahasaBahasa Melayu

INTERPERSONAL SKILL

ASAS ETIKA MESYUARAT CC3502

PengenalanKursus ini membolehkan peserta terutama sekali staf bantu peka bahawa mereka juga memainkan peranan yang penting dalam sama-sama menyuarakan pendapat dalam mesyuarat untuk kemajuan organisasi. Di dalam kursus ini akan lebih menjurus kepada peranan staf bantu dalam mesyuarat dan mengetahui etika-etika dalam menjadi ahli dan menghadiri mesyuarat.

Di akhir kursus ini, peserta-peserta akan dapat:• Berupaya meningkatkan keyakinan staf bantu dalam mesyuarat• Memahami akan kepentingan staf bantu sebagai ahli mesyuarat• Dapat berkomunikasi dengan baik dan ikut serta dalam mesyuarat• Mengetahui etika-etika dalam mesyuarat• Menyediakan Minit Mesyuarat

Kandungan• Kepentingan Mesyuarat kepada Organisasi• Peranan staf bantu dalam mesyuarat• Etika Mesyuarat• Persediaan dan persiapan menghadiri mesyuarat• Komunikasi dalam mesyuarat• Pengurusan masa dalam mesyuarat

• Mengatasi gangguan dalam mesyuarat• Mengambil dan menyediakan Minit-minit mesyuarat


Metodologi• Ceramah• Perbincangan• Interaksi• Latihan Amali

Kumpulan SasaranBahagian IV dan V

BahasaBahasa Melayu

PENGENDALIAN FAIL DAN REKODMS3211S

PengenalanSetiap organisasi mempunyai sistem pengurusan fail dan rekod bagi penyimpanan dokumen-dokumen yang penting dengan selamat. Warga Perkhidmatan Awam juga

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tidak terkecuali untuk mempunyai sistem tersebut. Oleh itu kursus pengurusan fail dan rekod bersistematik ini lebih bermanfaat untuk mendedahkan kepada Warga Perkhidmatan Awam.

Hasil PembalajaranDi akhir kursus ini, peserta-peserta akan dapat:• Memahami dan mengenali jenis-jenis rekod pejabat khususnya dalam konteks pejabat-pejabat Kerajaan• Menyedari kepentingan menguruskan rekod-rekod pejabat secara lebih cekap dan berkesan• Memahami asas-asas utama kearah menguruskan rekod secara lebih berkesan• Memahami langkah-langkah utama dalam pengurusan rekod dan cara perlaksanaannya• Mengenalpasti masalah dan halangan dalam pengurusan rekod dan cara-cara mengendalikannya

Kandungan• Sistem fail dan rekod Pejabat• Klasifikasi fail-fail dan rekod-rekod• Mendaftar dan menyelenggara fail-fail dan rekod-rekod• Jenis-jenis fail dan ciri-ciri utama fail • Masalah berhubung dengan fail dan kesannya• Proses mengendalikan fail: v Pengedaran fail v Penyimpanan fail v Menutup fail v Membuka fail sambungan v Pemindahan fail v Pemusnahan fail/rekod• Konsep pengendalian Fail dan Rekod mengunakan Microsoft Windows dan Microsoft Access.



Kumpulan SasaranBahagian IV dan V

BahasaBahasa Melayu

KEMAHIRAN PENYELIAAN MS3506S

PengenalanPenyelia merupakan golongan yang amat penting dalam sesebuah organisasi. Mereka adalah penggerak utama perancangan dan jentera operasi organisasi dan mereka juga adalah penghubung di antara para pekerja dengan pihak pengurusan. Kegagalan para penyelia dalam memainkan peranan dan fungsi mereka yang sebenar boleh mengakibatkan kegagalan kepada organisasi secara keseluruhan.

Hasil PembalajaranDi akhir kursus ini, peserta-peserta akan dapat:• Memahami peranan, tanggungjawab dan tugas-tugas seorang penyelia dan pemimpin kumpulan kerja dalam organisasi• Mengenalpasti sikap dan ciri-ciri yang perlu dibina kearah menjadi seorang penyelia yang berkesan• Menyusun dan membahagikan kerja-kerja operasi secara lebih efektif dan produktif

Kandungan• Konsep dan kepentingan Pengurusan bagi Penyeliaan• Komunikasi Interpersonal• Motivasi• Komunikasi Berkesan• Manual Prosedur Kerja (MPK)• Menulis Laporan • Mengendalikan Mesyuarat• Keselamatan Dalam Bekerja• Tatacara Persuratan Rasmi Kerajaan

• Perkhidmatan Pelanggan• Pengurusan Masa

JangkamasaEmpat hari (26 jam)

Metodologi• Ceramah• Perbincangan • Demonstrasi• Kajian-Kes

Kumpulan SasaranBahagian III

BahasaBahasa Melayu

BIMBINGAN PENGGERAK NEGARA ZIKIR MS3509

PengenalanDalam usaha membentuk dan menjana warga Perkhidmatan Awam kearah kecemerlangan diri dengan menjadikan Negara Brunei Darussalam sebagai sebuah “Negara Zikir” sebagaimana hasrat Kebawah Duli Yang Maha Mulia Paduka Seri Baginda Sultan dan Yang Di-Pertuan Negara Brunei Darussalam, warga perkhidmatan awam adalah nadi jentera penggerak yang mendukung hasrat tersebut dengan mengamalkan dan menghayati ciri-ciri zikir sewaktu melaksanakan tugas dan kewajipan di dalam perkhidmatan awam.

Hasil PembalajaranDiakhir kursus ini, peserta-peserta akan memperolehi pengetahuan mengenai:• Meningkatkan penghayatan negara zikir bagi warga perkhidmatan awam.• Memupuk peningkatan pemahaman terhadap pengajaran Al-Quran dalam menguruskan pekerjaan.

• Menyerapkan pengajaran-pengajaran yang diperolehi daripada Al-Quran dan As Sunnah ke dalam pekerjaan seharian.

Kandungan• Pengenalan kepada Umul Kitab• Bimbingan bacaan Umul Kitab• Bimbingan bacaan ayat-ayat Al-Quran Pilihan• Pengenalan kepada Pengurusan Mengikut Al-Quran• Memimpin diri dan organisasi dengan lunas-lunas Al Quran dan Sunnah• Teori Pengurusan Islam dan Kepimpinan Diri• Bimbingan Amalan Doa dan Zikir Pilihan• Bimbingan Selawat Pilihan


Metodologi• Tasmiq • Ceramah• Perbincangan & Amali• Kerja Kumpulan


BahasaBahasa Melayu

SECRETARIAL SKILLS MS3510S

OverviewThe secretarial skills course is a training program designed for secretarial and clerical staff to enhance their secretarial and clerical skills in doing their routine tasks and to face their changing and challenging roles to support their respective departments and ministries in Brunei Darussalam

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Learning OutcomeAt the end of the course participants will be able to:• Understand the changing role of secretaries and what to expect• Get the most out of a challenging work environment which will enhance the teamwork needed in today’s business world• Handle difficult situations by learning to prepare a plan of action• Acquire job ‘tips’ which will improve productivity and effectiveness• Learn about the things not to do, the pitfalls and traps to avoid• Solve difficult situations where communications is a problem• Better utilise their skills for telephone conversations• Learn to put people in their writing• Understand the importance and benefits of projecting a professional image

ContentsRole as a secretary:• Changing role of a secretary• Expectations in today’s business world• What would managers like to see in their secretaries• What can you do?• Self-evaluation: it’s all up to you

DurationFour Days (26 hours)

Methodology• Lecture• Discussion• Case study• Interaction• Role play• Group activities

Participants ProfileDivision III and IV

LanguageEnglish

PERKERANIANMS3511S

PengenalanSetiap kakitangan baru berkhidmat adalah perlu diberi pendedahan kepada pekerjaan mereka. Ini tidak terkecuali bagi kerani yang baru berkhidmat yang mana menurut Skim Perkhidmatan, mereka dikehendaki mengikuti kursus induksi, profesional dan pembinaan diri. Kursus ini akan mendedahkan kepada kerja-kerja asas perkeranian. Ini adalah difikirkan perlu bagi memberikan kesan positif kepada kerja yang mereka akan laksanakan.

Hasil PembelajaranDi akhir kursus ini peserta-peserta akan dapat:• Memahami tugas dan tanggungjawab kerani • Memahami pengurusan dan keselamatan rekod kerajaan• Memahami peraturan-peraturan Am dan Perkhidmatan • Mempelajari Tatacara Hal Ehwal Kewangan• Mempelajari Tatacara Persuratan Rasmi yang betul• Mempelajari Asas Rekod dan Sistem Fail

Kandungan• Peranan dan Tanggungjawab kerani• Rukun Akhlak Etika Kerja Perkhidmatan Awam• Tatacara Persuratan Rasmi • Penyediaan ‘Templete’ Persuratan melalui Elektronik• Mail Merge• Tatacara Hal Ehwal Kewangan• Asas Rekod dan Sistem Fail • Keselamatan Rekod-Rekod Kerajaan• Peraturan-Peraturan Pegawai-Pegawai Kerajaan (G.O) v Kehadiran v Tatatertib• Peraturan Perkhidmatan v Cuti Beranak v Pakaian Rasmi v Akta Rahsia Rasmi

JangkamasaFour Days (26 hours)

Metodologi• Ceramah • Perbincangan• Persembahan Berkumpulan • Praktikal

Kumpulan sasaranBahagian IV

BahasaBahasa Melayu

Pra-SyaratMemegang jawatan sebagai Kerani

PEMBANTU PEJABAT MS3512S

PengenalanSetiap Warga Perkhidmatan Awam ataupun pekerja swasta mempunyai tanggungjawab dan peranan masing-masing mengikut peringkat jawatan. Tugas sebagai Pembantu Pejabat adalah nadi bagi sesebuah organisasi atau Jabatan. Dengan adanya kursus ini dapat mendedahkan serta memberi kefahaman yang luas tentang tugas seorang Pembantu pejabat.

Hasil PembalajaranDiakhir kursus ini, peserta-peserta akan dapat:• Peranan dan tanggungjawab pembantu pejabat• Meningkatkan Etika dan integriti dalam menjalankan tugas• Meningkatkan pengetahuan mengenai pentingnya komunikasi dan perhubungan awam• Memahami penggunaan Sistem despatch• Mempelajari Asas pengurusan sistem fail dan rekod

Kandungan• Peranan dan tanggungjawab Pembantu Pejabat• Tujuan dalam pekerjaan

• Etika dan Integriti dalam menjalankan tugas• Akta Kerahsiaan• Asas Komunikasi dan Perhubungan Awam• Sistem Despatch• Asas sistem rekod dan fail

JangkamasaDua Hari (13 jam)

Metodologi• Ceramah• Perbincangan • Demonstrasi• Kajian-Kes

Kumpulan SasaranBahagian V

BahasaBahasa Melayu

Pra SyaratJawatan sebagai Pembantu Pejabat

APPRECIATIVE INQUIRY (AI)MS3513

OverviewAppreciative Inquiry (AI) is a new model of change management, uniquely suited to the values, beliefs, and business challenges facing managers and leaders today. It is a process for positive change management that can enable you to engage and inspire your highly diverse and dispersed employees, involve customers and other stakeholders in the future of civil service and discover and extend your department’s strategic advantages to meet the needs of the public sector.

Learning Outcome• Learn what is Appreciative Inquiry (AI) being a new model for change management and leadership

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• Learn how to practice positive change management inside out using AI• Learn the techniques in enhancing employee engagement, retention and morale and customer satisfaction

ContentsSession 1: An Invitation to the Positive Revolution in Change• Appreciative Inquiry and the New Model of Change Leadership• Approaching problems from the other side

Session 2: What is Appreciative Inquiry?• The Positive Core• A Working Definition of Positive Change

Session 3: The Appreciative Inquiry 4 – D Cycle• Overview of the 4-D Cycle• The 4-D Cycle in Action• From Discovery to Dream• Design for Organising into the Future• Realising Destiny

Session 4: How to Get Started and Lead an AI Initiative• Whole-System Inquiry• The AI Summit• Roadway Express: Moving from Good to Great

Session 5: Principles for a Positive Change• The Constructionist Principle• The Simultaneity Principle• The Poetic Principle• The Anticipatory Principle• The Positive Principle

Session 6: Conditions for Success• Freedom to be known in relationship• Freedom to be heard• Freedom to Dream in Community• Freedom to choose to contribute• Freedom to act with support• Freedom to be positive• The Liberation of Power Leads to Positive Change


Methodology• Course Lecturettes for theory input• Group dynamics and presentation• Case Study analysis and evaluation

Participants Profile• Middle and Senior Level Managers/ Leaders • Division I• B2 above

LanguageEnglish

MANAGING PROJECT MS3602

OverviewThis course covers the Project Management where a successful Project Manager must simultaneously manage the five basic elements of a project: resources, time, money, and most importantly, scope. All these elements are interrelated. Each must be managed effectively. All must be managed together if the project, and the project manager, is to be a success

Learning OutcomeBy the end of the program, participants will be able to:• Prepare appropriate project documentation • Understand risk and quality management • Use appropriate change control procedures • Use key project management tools • Describe the importance of handover and closure • Understand the need for a post-project review

ContentsThinking “Project”• What is a project?• The project Sequence

• Defining the team• Being a project Manager• Documenting progress

Setting Up A Project• Initiating the project• Building a projet team• Analysing stakeholders• Defining the details• Developing a business case• Managing risk• Planning the project• Estimating time• Representing the plan

Managing Resources

Managing Work In Progress• Making time for the project• Delegating effectively• Maintaining momentum• Communication successfully• Reviewing progress• Managing project information• Monitoring costs• Managing changes to scope

Going Live• Implementing the project• Preparing for handover• Handing te project over• Evaluating success• Reviewing the process

Using Microsoft Project as a Project Management tool

DurationFive days (32.5 hours)

Methodology• Instructor Led Training • Case Studies• Team Activities• Group Discussion

Participants ProfileDivision II and III


Pre RequisiteInvolved in Project

EFFECTIVE PROJECT SCHEDULING AND MONITORING IT3601

OverviewThis course is a hands-on class using Microsoft Project as one of the tools used in project management planning. The participant will be taught on how to use the application in scheduling and monitoring their project activities. The participant will also learn on how to analyze project status and deliver report as project manager.

Learning Outcome• To schedule project’s activities with Gantt Chart using Microsoft Project• To monitor project’s schedule in efficient way• To manage multiple projects at same time

Contents• Introduction to project management life cycle• Understanding the project charter• Understanding the project plan and Resource planning• Good Practices for Project Time Management Processes within the PMBOK® Guide• The Work Breakdown Structure (WBS)• Estimating using effort and duration• Techniques for accurate estimates• Creating a project milestone schedule• Creating Gantt charts• Identifying and quantifying project risks• Scheduling analysis• Schedule reporting

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Methodology• Lecture• Practical/hands-on• Discussion• Case study

Participants Profile• Division II and III• Project manager/coordinator

• Head of section/unit• Event manager

LanguageEnglish

Pre RequisiteAble to use computer desktop application

ICT

MICROSOFT ACCESS WITH VISUAL BASIC IT3501

OverviewMicrosoft Access has emerged as a rapid application development tool providing sophisticated database capabilities for quickly retrieving and manipulating enterprise data. This course provides a thorough working knowledge of Access programming techniques.

Learning Outcome• Develop an application using built in Macros to automate applications; • Create simple applications using Access 2010 VBA.

ContentsModule 1 : Getting Started With Wizards • Use Wizard for application development • Create a database with Database Wizard • Add object to application

Module 2 : Customising An Application With Visual Basic • Customise a command button • Modify a command button created using the Wizard • Make a form read-only by default

• Create a command button without the Wizard • Create Event procedures for Form events • Display a message to the user

Module 3 : Finding And Filtering Records In A Form • Create a combo box to find records • Filter data

Module 4 : Responding To Data Entry Events • Understand Form and Control events • Perform actions as the user moves in a form or changes data • Respond to Keyboard events • Validate data

Module 5 : Using The Write Functions • Understand modules and procedures • Create General procedures in a standard module • Use General procedures on a form • Create General functions in a form module

Module 6 : Monitoring And Debugging Code • Step through code line by line • Find and fix bugs in code • Replace standard error messages • Respond to a combo box error • Create error- handling routines

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Module 7 : Gather Information In A Dialog Box • Create an application and use Dialog boxes • Create Dialog box to a specific record • Filter data in a report • Make forms work together • Display related records in Pop-up form • Open a form to add related records

Module 8 : Displaying Custom Menus And Toolbars • Use menus and toolbars in user interface • Create customer menu bar • Customise toolbars • Control how application starts • Prepare to distribute application to users

Module 9 : Working With Data And Objects • Introduce Issue application • Understand objects and collections • Use the For Each statement with a collection • Use a multiple-selection list box • Work directly with database objects • Find and change data in a recordset • Create and run an action query

Module 10 : Customizing Reports With Visual Basic • Use standard reporting features • Respond to report events • Calculate totals while a report is printing

Module 11 : Sharing Data With Other Applications • Use automating objects • Send commands to Microsoft Word • Get information from another application • Work with folders in Microsoft Outlook

Module 12 : Connecting To The Web • Use Hyperlinks • Create Web pages for application• Course Profile


EASY WAY TO PRODUCE ADVERTISING / PUBLICITIES IT3502

OverviewAdobe Photoshop course provides the concepts and skills to use Adobe Photoshop effectively by hands-on practice and working with basic through advances techniques. Participants will learn colour painting, photo retouching and image editing that will look great and professionals. This course is an intermedia level especially for those who has already basic skill with ICT and also for I.T professionals such as webmaster or graphic designer, illustrator, photographer or video artist.

Learning OutcomeAt the end of this course, the participants will gain knowledge and skills on: • Usage of the toolbox, palettes and views; Using Guides and zooming; Working with selections; Use layers; Working with vector artwork; Work with masks and channels; Retouching photos; Use advanced layer techniques; Use filters. • Create images for website or other media

Methodology• Instructor-Led Training • Hands-On Laboratory • Demonstration

Participant Profile• Division II and III • Computer programmer, system analyst

LanguageEnglish

Pre-requisiteWorking knowledge of Microsoft Access application

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ContentsModule 1: Getting To Know The Work Environment• Start Adobe Photoshop and Open files • Use the tools • Enter Values • View images • Work with palettes • Use context menus • Use Online Help • Use Adobe online services

Module 2: Using The File Browser • Exploring File Browser

Module 3: Basic Photo Correction • Strategy for retouching • Resolution and image size • Crop an image • Adjust the tonal image • Remove a color cast • Replace colors in an image • Adjust saturation with the sponge tool • Adjust lightness with the dodge tool • Remove unwanted objects • Replace part of an image • Apply the unsharp mask filter• Save the image for four-color printing • Paint with the art history brush

Module 4: Working With Selection • Selection tool overview • Select using rectangular marquee tool • Select using elliptical marquee tool • Move a selection • Select with the magic wand • Select with the lasso tool • Add and subtract selections • Select with the magnetic lasso • Transform a selections • Combine selection tool • Crop the completed image

Module 5: Understanding Layer Basics • Organise artwork on layers • Create and view layers • Select and remove artwork on layer • Rearrange layers • Change opacity and mode of a layer • Link layers • Add a gradient to a layer • Add text

• Apply a layer style • Flatten and save files

Module 6: Working With Masks And Channels • Create a quick mask • Edit a quick mask • Save a selection as a mask • Edit a mask • Load a mask as a selection and apply an adjustment • Extract an image • Apply a filter effect to a masked selection • Create a gradient mask • Apply effects using a gradient mask

Module 7: Retouching And Repairing • Repairing areas with the clone stamp tool • Using the pattern stamp tool • Using healing brush and patch tools • Retouching on a separate layer

Module 8: Painting And Editing • Defining a customs workspace • Fill the background layer with color • Blend image with the background • Changing image with the history tools • Paint the image • Correct your work • Controlling dither • Using Patternmaker to create picture frame

Module 9: Basic Pen Tool Techniques • Understanding paths and pen tools • Drawing straight path • Drawing curved paths • Combining curved and straight paths segments • Editing anchor points • Using path with artworks • Adding layers to complete the effect.

Module 10: Using Vector Masks, Shapes And Clipping Paths • Bitmap and vector images• Creating the poster background • Use clipping paths to control what is shown in a layer • Create a logo using vector shapes and clipping paths • Work with text

• Work with defined custom shapes • Use actions and styles

Module 11: Advanced Layer Techniques • Creating paths to clip a layer • Creating layer sets • Creating an adjustment layer • Creating knockout gradient layer • Applying layer styles • Clipping a layer • Creating a border layer • Flattening a layer image

Module 12: Creating Special Effects • Automating a multi-step task • Setting up a 4 four-image montage • Hand colour selection on layers • Customise grid • Desaturate a selection • Create a color blending mode layer • Choose web-safe colors • Adjustment layers • Apply various filters

Module 13: Preparing Images For Two Color Printing • Using channels and the Channels palettes • Convert color image to monochrome • Adjust the tonal range of an image by using

Module 14: Optimizing Web Image And Image Maps • Optimizing a JPEG image • Optimizing a GIF image • Controlling dither • Specify background transparency • Creating a dithered transparency • Working with image maps • Batch processing file optimization

Module 15: Adding Interactive Slices And Rollovers • Understanding Slices • Slicing an image in Photoshop, Image Ready • Optimizing slices in Image Ready • Creating rollovers • Preview • Saving the sliced images in ImageReady

Module 16: Creating Animated Images For

The Web • Creating animations in Adobe ImageReady • Animating by hiding and showing layers • Animating with layer opacity and position • Using Advanced layer features to create animations • Black and white points • Sharpen the image • Add spot color to selected areas of the image

Duration4 Days (26 Hours)

Methodology• Instructor-Led Training • Hands-On Laboratory • Demonstration

Participants Profile• Division II, III & IV • I.T. professionals such as Webmaster; or • Graphic professionals such as designer, Illustrator, photographer, video artist

LanguageEnglish

Pre Requisite• A familiarity with Microsoft Windows environment

DESIGN CREATIVITY FOR PUBLICATIONIT3503

OverviewThe course is designed to build on the ability to use the sophisticated desktop publishing tool to create professional looking publications such as newsletters, booklets, brochures, flyers, cards, labels and even a website using Microsoft Publisher from scratch.

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Learning Outcome• Creating and designing publications, brochures, newsletters and booklet; • Present information through the corporate printed media

ContentsModule 1 : Introduction • Understanding different types of publication• Managing the information • Getting started with Microsoft Publisher

Module 2 : Creating Type Of Publication • Create a new publication based on an existing one • Create a new publication based on a template• Create a newsletter, booklet or catalog from scratch • Create an unfolded booklet or newsletter from scratch • Create an 8.5 by 11 inch folded booklet from scratch • Create a folded booklet or newsletter from scratch • Create a publication with a wizard

Module 3 : Working With Publisher • Working with background • Changing Color Scheme • Changing Scheme Color • Changing Non-Scheme Color

Module 4 : Working With Objects • Using ruler guides • Snapping Objects • Grouping Objects • Layering Objects • Rotating Objects • Flipping Objects

Module 5 : Mail Merge • Creating Data Source • Customise Fields • Keying and Filtering Records • Saving Data Source • Create users-defined reports

Module 6 : Working With Tables • Creating Tables • Creating Table of Contents

Module 10 : Customizing Publisher • General options • Edit Options • User-Assistance Optio

Duration4 days (26 Hours)

Methodology• Instructor-Led Training • Hands-On Practical Activities • Demonstration • Group-paced

Participants Profile• Division II, III & IV • Participants involve in publication task / job • Involve in corporate web designing• Graphic designing

LanguageEnglish

Pre Requisite• Have basic understanding of word processing • Familiar with Microsoft Windows environment

DESIGNING LIKE PROFESSIONAL IT3504

OverviewAdobe InDesign is a hands-on course using a step-by-step approach to creating page layouts for flyers, menus, brochures and newsletters for web publication. Adobe InDesign is a digital desktop publishing layout software, similar to Quark Express. It is used for basic ‘prepress’ formatting or page layout, from 4-color brochures to magazine and newspaper advertisements, to entire books and documents. This course will explore the new editing, automation, and

asset management tools available in Adobe In Design CS4 and also examine the program’s increased functionality. The course is designed for the office professional interested in desktop publishing basics and portable document (PDF) for universal document exchange.

Learning OutcomeAt the end of this course, the participants will gain knowledge and skills on: • Creating page layouts for flyers, brochures and so on• Applying available tools such as : v working with frames v Importing and editing text v Working with typography v Working with colour v Importing and linking graphics v Creating tables v Ensuring the use of consistent colour

ContentsModule 1 : Introduction • Understanding different types of publication• Managing the information • Getting started with Microsoft Publisher

Module 2 : Creating Type Of Publication • Create a new publication based on an existing one • Create a new publication based on a template• Create a newsletter, booklet or catalog from scratch • Create an unfolded booklet or newsletter from scratch • Create a folded booklet or newsletter from scratch • Create a publication with a wizard

Module 3 : Working With Publisher • Working with background • Changing Color Scheme • Changing Scheme Color • Changing Non-Scheme Color

Module 4 : Working With Objects • Using ruler guides • Snapping Objects • Grouping Objects • Layering Objects

PRESENTATION MADE EASIER IT3505

OverviewPresentation quality or interesting method of communication via electronic media is indispensable for any organisation or individual who served as academic, presenter information, communication or training operators or operation of the project.

Microsoft PowerPoint is a presentation graphics package complete. It provides all the necessities in producing professional performances. Through this foundation course, the show will be formed by producing the first slide to the last slide to reveal additional features performances such as ‘background format’, ‘Drawing’, ‘color’, ‘Transitions’ and ‘Animations’, ‘drawing tools’ and the characteristics of the control, which makes it easier to become a professional presentation operators.

Duration4 Days (26 Hours)

Methodology• Instructor-Led Training • Hands-On Laboratory • Demonstration• Case Study

Participants Profile• Division II, III & IV • Officers and staff who are using computers for desktop publishing tasks in their daily routine job• Public Relation officer


Pre Requisite• Basic skill with desktop application

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Learning Outcome• Role, features and benefits of Microsoft PowerPoint • Create presentations• Use Microsoft PowerPoint features are available• Manage and control the slides and presentations• Create presentations• Manage and control the slides and presentations

ContentsSECTION I – INTRODUCTION TO PERFORMANCE AND DELIVERY MODULE 1: What is Presentation/Presentation MODULE 2: The Setup MODULE 3: Additional Requirements

SECTION II - PERFORMANCE AND DELIVERY USING MS POWERPOINT MODULE 1: Definitions Microsoft PowerPoint MODULE 2: For Whom MODULE 3: Where MODULE 4: Why Used MODULE 5: How

SECTION III - THE PRACTICAL SKILLS MS POWERPOINT Module 1: Practical Skills • Fundamentals Slide • Handling Text • Illustration • Chart-Chart • Colour • Additional Features • Management and Control Slides • Print

Module 2: guidelines: Materials Module 3: guidelines: Content Module 4: guidelines: Slide Module 5: guidelines: Practical Performance Module 6: Color: Use, Meaning and Colour Combinations

Duration3 Days (19.5 Hours)

Methodology• Lecture

• Discussion • Demonstration• Practical• Case studies

Participants Profile• Division II, III, IV and V • Any task that requires the delivery or quality of communication via electronic media; • The tasks associated with communication, trainings or educational training, project, etc.

LanguageEnglish

Pre Requisite• Lack of skills in using Microsoft PowerPoint• Have basic experience using computer

MEMBUAT KEPUTUSAN MENGGUNAKAN HAMPARAN ELEKTRONIK (MS EXCEL) IT3506

PengenalanKursus Membuat Keputusan Menggunakan Excel (Microsoft Excel) ini akan mendedahkan peserta dengan teknik-teknik lanjutan dan ciri-ciri perisian hamparan elektronik dalam membantu membuat keputusan. Applikasi yang digunakan mengandungi ‘multiple workbooks’, ‘sensitivity analysis’, dan ‘decision support problems’. Selain dari itu, ianya membolehkan untuk mengimpot data dari perisian lain, menganalisa dan ‘data tables’ serta menggunakan ‘pivot tables’ untuk membuat ringkasan maklumat.

Hasil PembelajaranDi akhir kursus ini, peserta-peserta akan memperolehi pengetahuan dan kemahiran mengenai:

• Menggunakan ciri-ciri pangkalan data di dalam Microsoft Excel; • Mengintegrasikan hamparan elektronik dengan perisian aplikasi yang lain; • Bekerja dengan beberapa kumpulan ‘worksheets’ dan ‘workbooks’ berganda; • Menggunakan hamparan elektronik untuk membuat alternatif-alternatif berguna bagi menyokong dalam membuat keputusan; • Membuat ringkasan-ringkasan bagi data yang terlalu besar; Mengimpot data dari applikasi lain dan Internet. • Mengintegrasikan hamparan elektronik dengan perisian aplikasi yang lain; • Bekerja dengan beberapa kumpulan ‘worksheets’ dan ‘workbooks’ berganda; • Menggunakan hamparan elektronik untuk membuat alternatif-alternatif berguna bagi menyokong dalam membuat Keputusan; • Membuat ringkasan-ringkasan bagi data yang terlalu besar; • Mengimpot data dari applikasi lain dan Internet

KandunganMODUL 1 : Pengenalan Kepada ‘Decision Support System’ MODUL 2 : Pautan ‘Worksheets’ di Dalam ‘Workbook’ MODUL 3 : Pautan Pelbagai ‘Workbook’ MODUL 4 : Mengunakan Fungsi ‘Logical’ dan ‘Lookup’ MODUL 5 : Menggunakan Pelbagai Fail MODUL 6 : Menggunakan Format-Format Lanjutan Pada ‘Worksheet-Worksheet’ dan Carta-Carta MODUL 7 : Menggunakan Senarai-Senarai DataMODUL 8 : Fungsi ‘Filtering’ dan ‘Extracting’ Data MODUL 9 : Alat-Alat Menganalisa dan ‘Pivot Tables’ MODUL 10 : Mencipta ‘Toolbar’ dan ‘Menu’ MODUL 11 : Menggunakan ‘Macros’ Bagi Otomasi Tugasan MODUL 12 : Mengimpot, Mengekspot dan Menggabungkan Data ke Dalam Applikasi Yang Lain MODUL 13 : Menggunakan ‘Templates’ MODUL 14 : Menggunakan ‘Graphics’ dan ‘Embedded Objects’

Jangkamasa4 hari (26 Jam)

Metodologi• Ceramah • Perbincangan • Demonstrasi • Latihan Praktikal • Kajian Kes

Kumpulan SasaranBahagian II, III dan IV

BahasaBahasa Melayu/Bahasa Inggeris

Pra-SyaratCalon-calon peserta yang layak adalah seperti berikut: • Mempunyai pengalaman asas menggunakan dan mengendalikan komputer; • Menggunakan applikasi Microsoft Excel; • Telah menghadiri kursus-kursus asas berikut: • 004008 – Pengenalan Komputer • 005002 – Hamparan Elektronik (Microsoft Excel); • Tugas yang berkaitan dengan menganalisa dan membuat ringkasan/rumusan maklumat

PENYEDIAAN EFISEN DOKUMENIT3507

PengenalanKemudahan-kemudahan I.T. disediakan di pejabat-pejabat bagi memudahkan pegawai dan kakitangan untuk menyudahkan tugas- tugas seharian. Sebahagian besar tugas yang dilakukan menggunakan computer ialah mengendali dan mengurus persuratan. Ramai yang menggunakan I.T. untuk tujuan tersebut, tetapi tidak ramai yang dapat menguasai pengendalian persuratan dengan cara yang lebih efisien dan efektif serta meningkatkan produktibiti dan mutu kerja.

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ENHANCING PRESENTATION WITH NEW TECHNOLOGY (PREZI) IT3510

OverviewIn this course the participant will be able to explore new technology used for presentation that is Prezi. Prezi enables the participant to insert images, text, hyperlinks, video and others. Mastering Prezi presentation would give the presenter ability to engage audience with the storytelling presentation.

Learning Outcome• To create creative and engaging presentations • To be able to deliver presentation using Prezi• To be able to deliver presentation with confident and style

Contents• Navigate Prezi environment• Start using Prezi• Designing your presentation and layout• Insert images, text and hyperlinks• Embedding video and sound• Insert PowerPoint slides into the Prezi presentation• Understand different types of presentation and formatting


Metodologi• Lecture• Practical/hands-on

Participants ProfileDivison III and above


Pre-requisite (if applicable)Basic Knowledge on to use Computer

Melalui kursus ini, pegawai dan kakitangan yang bertanggungjawab dalam pengendalian persuratan akan diberi pendedahan tentang perbezaan diantara data dengan maklumat dan pengolahannya untuk digunakan secara jangka panjang. Selain dari itu, pengguna akan di ketengahkan dengan satu kaedah praktikal yang dipanggil ’Mail Merge’ yang terdapat dalam perisian Microsoft Word. Kaedah ini memberi kemudahan cara yang paling efisien untuk mengendalikan persuratan dari proses masukkan kepada proses pengeluaran.

Hasil PembelajaranDi akhir kursus ini, peserta-peserta akan dapat:• Peranan “Data” dan “Maklumat”• Ciri-ciri Pangkalan Data• Penghasilan pelbagai jenis maklumat melalui pangkalan data; Perkongsian maklumat• Peningkatan Pengetahuan yang terbit dari data dan maklumat• Peningkatan mutu kerja secara amnya

KandunganBAHAGIAN I - PENGENALANModul 1 : ObjektifModul 2 : Data, Maklumat dan PengetahuanModul 3 : Penyimpanan Data dan MaklumatModul 4 : Perlaksanaan Data dan Maklumat

BAHAGIAN II - MAILMERGEModul 1 : Pengendalian PersuratanModul 2 : Memproses Data dan Maklumat Melalui Word ProsessorModul 3 : Konsep dan Langkah-Langkah Mail Merge di dalam Microsoft Word

BAHAGIAN III - PROSES PENGUBAHSUAIAN / SUMBER DATA DAN DOKUMEN UTAMAModul 1 : Proses Mengubahsuai Maklumat dalam Sumber DataModul 2 : Proses Menghapus Maklumat dalam Sumber DataModul 3 : Mengedit Dokumen Utama

Jangkamasa2 hari (13 Jam)

Metodologi• Ceramah• Perbincangan • Demostrasi• Latihan Praktikal• Kajian Kes

Kumpulan SasaranBahagian III, IV dan V

BahasaBahasa Melayu/Bahasa Inggeris

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Documents

COMPETENCY WHEEL - Pages - Civil Service Institute, …€¦ · · 2015-05-05COMPETENCY WHEEL Ceivi d Ivi Tii Ciiies ... STRATEGIC PLANNING LD3101 Overview Most strategic planning