COMPETENCY WHEEL - Pages - Civil Service Institute, Prime …ipa.gov.bn/Downloads/Directory- SelfBookContents.pdf · 2015-05-05 · COMPETENCY WHEEL Creativity and Innovation Thinking

COMPETENCY WHEEL

Creativity and InnovationThinking Capabilities

Customer ServiceSelf-Effectiveness

Work Ethics and Integrity

Strategic Management •Self-Leadership • Leadership •

Change • Policy •Organisational Development

• Quality Management • Interpersonal Skill • Customer

Service • Human Resource Management • General

Management • ICT

Team BuildingInterpersonal Skill

Public RelationCustomer Service

SpeakingListeningWriting

Human Resource Management

3

Brunei-Malaysia-SingaporeLeadersip Development

Programme

• Leadsubordinatesincreativeproblem solving sessions• Knowhowtofosterandsustaincreativity in their department/section.

Contents• CreativityandTeamCreativity. v Developing Ideas v De-risking ideas v Testing ideas• TheCreativityPersoninanorganisation.• Pro-CreativePersoninanorganisation.• ManagingCreativityinanorganisation.• Understandingthefundamentalsof Innovation • ProblemSolvingandCreativity Techniques.

Duration3 Days (19.5 hours)

Methodology• Lecture• Discussion• Demonstration• CaseStudy

Participant ProfileDivision II

LanguageEnglish

TooLS anD TeChniqueS for GeneraTinG CreaTiviTyOD1203

overviewThis course is designed to give significant impact to the organisation and its workforceby introducing innovation tools that facilitate the process of thinking outside the box, problem solving and managing ideas. With continuous use of these tools, the individual or organisation can begin to cultivate at the workplace.

Learning outcomeAttheendofthecourse,participantswillbeable to:• Understandthemethodsingeneratingand managing ideas for innovation• Applyinnovationtechniquesandskillsfor innovation&toimproveworkprocesses• Inspireandinfluencesubordinatesto practice innovation techniques and skills atworkplace• Persuadesubordinatestopursuefor innovation and practices process improvementinownareas

Contents• UnderstandingoftheInnovation Techniques and Tools• TheusesoftheInnovationTools• InnovationsToolsanditsfunctions• Applicationofthetoolswiththe improvement ideas of their perspective workprocess• Linktheperspectivetoolswiththeirwork process• WorkimprovementIdeasGenerationand Presentation


Methodology• Lecture• Discussion• Demonstration• CaseStudy• Interaction


LanguageEnglish

SELF SELF

innovaTion anD CreaTiviTyOD1201

overviewIn an era where customers’ needs are everchanging and evolving, innovation is required to keep ahead of such needs and demands. Innovation is the process of channelling creativity into effective processes. This course focuses on the development of innovation withintheorganisationandhowtoalignthemto organisational strategies.

Learning outcomeBy the end of the course, the participants wouldbeableto;• Developcompetenceoftheinnovation process • Applyaprocesstocollaboratively develop a common vision that aligns team values and belief• Harnessteamdiversityintocreatevalue in an innovation team• Usecreativedialogueasalanguageof innovation

Contents• Whyinnovationisessentialforthe organisation• Processoforganisationalinnovation v Identify v Analyse v Implement v Evaluating v Review• Identifyingelementsthathinder organisation innovation • Managingfordeliberateinnovation v Innovationwithorganisational strategies v Aligninginnovationwithstrategic plan v Creating an innovation team shared vision v Harnessingdiverseinnovatingstyles

ManaGinG TeaM CreaTiviTy OD1202

overviewThis course helps participants to explore their personal ability to be more creative as wellas being receptive to ideas from their peers. Using a combination of experiential activitiesand demonstration, the facilitatorworkswiththe participants to suggest ways how theycan be more competent and confident in their personalcreativityaswellaswhattheycandotobemorereceptivetonewanddiverseideasfrom others. This course is also to design and to give better ideas for the participant to expose and develop their creativity so that they translate their ideas into action.

Learning outcomeAttheendofthesessions,participantswillbeable to:• Understandanddiscusshowtheycan become pro-creative leaders.

• Developingorganisationlanguageof innovation

Duration2 days (13 hours)

Methodology• Lecture• Discussion• Demonstration• CaseStudy

Participant ProfileDivision I dan II

LanguageEnglish

CrEaTiviTY aNd iNNOvaTiON

54

riSK ManaGeMenT OD1226

overviewNot all decisions are the correct one and there are many other options to choose from. To minimise thepossibilityofmaking thewrongdecision, executives should evaluate every decisionmadeandwhatsortof impactithason the organisation and or customers and stakeholders. Risk Management is essentialfor any good management practice. This practicalguidetoriskmanagementwillprovidemanagers with effective skills and tools toenable them to identify, plan for, analyse, evaluate and manage risks.

Learning outcomeAt the end of this program, participants should be able to:• Analyserisksforanorganisationor project or phase• Identifystrategiestoimproverisk management• Prepareariskmanagementframework

Contents• Whatisriskmanagement?• Rolesandresponsibility• Dealingwithrisks v Plancontingency v Reduce v Transfer v Accept v Prevent• Riskmanagementplans v Identifying risks v Analysing risks v Prioritise v Managerisk v Develop risk plan v Implementation v Risktracking,monitoringreviewing and evaluating v Risk communication and consultation

• Identifystrategiestoevaluateandimprove risk management• DevelopactionPlan


Methodology• Lecture• Discussion• CaseStudy


LanguageEnglish

SELF

THiNKiNG CaPaBiLiTiES

ConCePTuaL anD anaLyTiCaL SKiLLS OD1229

overviewThis course is designed to help the participant to think both analytically and conceptually exposing participants to different types ofthinking that leads to effective solving problems and decision making.

Learning outcomeBytheendofthecourse,theparticipantwillbe able to:• Understand,recogniseandapplyanalytical skills in analysing information, problems and formulating plans.

Contents• Separatethewholeintologicalparts• Examineacomplexproblem,itselements and their relationships• Determinethevalidityofarguments

• Developalogicalargumentbasedon relationshipsbetweenelementsand propositions• Identifyimplications,relationships, redundancies and contradictions• Probeforconsistencyandinconsistency• Probeambiguousstatements• Makelogicalconnectionsbetweena hypothesis and supporting data• Sustainaconsistentapproachinanalysing and solving complex, multi-step problems• Approachproblemsinasystematicand rigorous manner• Diagramaproblemanddevelop associated solutions• Uselogictodevelopandtestarangeof potential solutions to a given problems• Formulatealogicalplanbasedon proposed solutions


Methodology• Lecture• Discussion• Demonstration• CaseStudy• Interaction

Participant ProfileDivision I and II

LanguageEnglish

SELF

ProBLeM SoLvinG anD DeCiSion MaKinGOD1230

overviewUsuallywhenaproblemoccursatwork,peopletendtolooktowardstop-managementtosolvethem.However, they do not realise that top-management is alreadyoverloadedwithdailymanagement and organisational problems. This coursewill help equipmiddle-managerswith the necessary problem solving toolsto overcome problems and make the right decisions.

Learning outcomeAttheendofthecourse,participantswillbeable to:• Identifyandimplementmodelsorproblem solvingatwork• Approachaproblemsystematically• Identifyalternatesolutionstoproblemsat work

Contents• Problemsinmakingdecisions• Makingdecisionsandthethinkingskills• Modelsofproblemsolving• Strategiesinmakinggooddecision• Successfulproblemssolving• StepsandSkillsinproblemsolving• Creativeproblemsolving

Duration2 Days (13 hours)

Methodology• Lecture• Discussion• TeamActivities• GroupDiscussion

Participant ProfileDivision II and III

LanguageEnglish/Malay

SELF SELF

76

SySTeMS ThinKinG OD1231

overviewSystems Thinking is a set of principles, methods and tools to help us see connections more clearly and completely. The essence of systems thinking and practice is in ‘seeing’the world in a particular way, because howyou‘see’thingsaffectsthewayyouapproachsituations or undertake specific tasks This course will help you to learn about theproblems of defining a system and meet some of the key concepts used in systems theory: boundary, environment, positive and negative feedback, etc.

Learning outcomeAttheendofthecourse,theparticipantwouldbe able to:• Developconfidenceandgainan understanding of the language and concepts systems thinking, and complexity, and their implications for the workplace• Practiceandapplyyourunderstandingof systems thinking to a challenging situation and opportunity • understandhowsystemsthinkingis useful in analysing and improving situations;• Developanactionplantodealwiththe challenging problem and opportunity • Gainanunderstandingofhowtouse systems thinking in a variety of situations

Contents• BasicconceptsofSystemsThinking.- Understandingdynamiccomplexity• DefinitionofSystemsThinking• TheKeyConceptsofsystemThinking• TheLevelofSystemsThinkingand Maturity v Unawareness v Shallowawareness v Deepawareness v Novice v Expert v Guru• ReinforcingLoops–Thereasonfor dramatic success or failure

• FindingLeverageUsingThe5Whys v Highandlowleveragespoint• BalancingLoops v The reason for resistance to change.


Methodology• Lecture• Discussion• CaseStudy

Participant ProfileDivision I and II

LanguageEnglish

fuTure ThinKinG anD STraTeGiC MinDSeT OD1232

overviewIt isdesignedforthosewhoknownothingorlittleaboutfutureswork,andwhowanttofindoutmoreabouthowtousefuturesintheirday-to-daywork.Thiscourseprovidesanoverviewofthefutureimperative,andhowtointegratefutures into everyday decision making by having a strategic mindset. Participant willlearn from both the past and the future as it emerges in the present.

Learning outcome• Abletolearnfromthefuture,planforit and shape it into your preferred vision• Abletoanalysepastandfuturetrendsto identifynewopportunitiesandanticipate and manage change across your organisation• Exploremeaningfulmodels,problem solvingtoolsandstrategicframeworks to anticipate the major trends, threats and

opportunities facing your organisation• Understandtheessentialdifferences betweenstrategicmindset,strategic decision making and strategic planning,• Recognisethenatureofstrategicmindset inorganisationandwaysinwhichfuture tools can be used to enhance strategic thinking

Contents• Whatisfuturethinking–futureideas, principles and methods• Understandingthestrategiccontext, strategic mindset and the essence of strategy• Analysepastandfuturetrends• Forecastorganisation’sfuture• Identifynewopportunities• Anticipatingthefuture:problems,trends and emerging issues• Deepeningthefuturefrommultiplelevels• Beyondscenarioplanning• Transformingthefuture• Fastandslowmindset• Tensionsbetweenanalysisandcreativity• Identifyingstrategiesissuesandgrowth pathways• Formulatingapracticalactionplanfor reaching your strategic objectives

Duration3 days (19.5 hours)

Methodology• Lecture• Discussion• Demonstration• CaseStudy• TeamActivity

Participant ProfileDivision I dan II

LanguageEnglish

SELF SELF

98

CUSTOMEr SErviCE

PerSonaL iMaGe enhanCeMenT anD GrooMinG CC1302

overviewThisworkshopistoprovideaholisticformofgroomingtotheparticipantswheretheylearnto easily transform their image, looks and confidencelevelandwillbeexcellentforwhodealdirectlywith internalandexternalclientsand carry the image of the company through them.

Learning outcomeAttheendoftheworkshop,participantswill:• Becomeawareontheimportanceof change and transformation of yourself and learn the tools to impact others• Learntechniquestoempoweryourselfand breaking limitations• Learnhowwecanimpactpositive changeswithinourselvesandothers• Getthelessonsonhowtoimproveyour image,youconfidenceandhowtodeal withpeopleatvariousoccasions• Beabletocontributeyourexperience, talentandideasandberewardedforit financially through our profit sharing system

Contents• Beingtransformation:Theimportanceof change, understanding patterns of excellence: take responsibility and break personal limits. • TheBody:howtheexternalyouaffects yourwholebeing,howyourbody, mind, heart and spirit are key to your transformation, understanding your true potential.• Groomingyourimageaccessories.• Designingyourself:Dresstoattract,clothes foryourbodyshape–howtolook smarter,yoursweetsmile,shakinghands, greeting,sittingandwalking.

• BodyLanguageandNon-Verbal Communication(howthebodyandmind worktogether).• Getyourpersonalimageright–Howto brandyourselfinyourworks.• Powerfulyou–Mind:understandingyour true potential.


Methodology• Lecture• RolePlay• GroupDiscussion• TeamActivities• Demonstration

Participant ProfileDivision II (B2) and III


revised

KeTeraMPiLan inTerPerSonaL CC1303

PengenalanImej bukan sahaja mencerminkan cara berpakaian, paras rupa atau keadaan fizikal seseorang tetapi imej adalah pakej diri yang mengandungi kualiti dan ciri-ciri individu yang menggambarkan kompetensi dan karakter semasa bekerja. Dalam dunia profesional, imej menjadi kayu ukur ketika berurusan dengan pengurus, penyelia, rakan sekerja dan terutama sekali pelanggan.

Imej yang baik bukan sahaja mewakilikredibiliti seseorang, malah melambangkan reputasi organisasi yang cemerlang. Oleh itu, komitmen tinggi untuk menaik taraf reputasi sesebuah organisasi harus dimulakan dengan memperbaiki dan meningkatkan imej setiap kakitangannya.

hasil Pembelajaran• Mempelajariteknikmengurusimej professional dalam setiap acara dan urusan• Mempelajariilmuberkaitanetikadanadab dalampekerjaandantanggungjawabyang diberikan• Mempelajariteknikkomunikasisecara dua hala bagi memudahkan seseorang untuk menyampaikan kehendak, keperluan dan permintaan kepada yang lain dengan berkesan• Memberikankefahamanmengenai penyesuaian diri semasa bertugas di pejabat• Meningkatkankepercayaandankeyakinan yang kuat pada potensi diri sendiri• Menerapkannilai-nilaikemahiransosial untuk meningkatkan keyakinan diri • Mengetahuifungsidanperanandiridalam keluarga, kerjaya dan masyarakat• Kekuatanmentaldanfizikaldalamhal mengimbangi tugas keluarga dan kerjaya

Kandungan• Kenalidiri• Menciptamatlamatdiri• Beranimelakukanperubahan• Mempunyaiminat• Menjagaimejdandisiplindiri• Mempunyaisifatpositif• Komunikasiberkesan• Binaformulakejayaandiri• Bijakmengurusmasadantugasdipejabat dandirumah(WorkLifeBalance)• Etika,tatatertibdanprotokol• Caraberpakaian• Kesihatanjasmanidanrohani

Jangkamasa2 hari (13 jam)

Metodologi• Ceramah• Perbincangan• LatihanAmali• Demonstrasi

Kumpulan SasaranBahagianIVdanV

BahasaBahasaMelayu

SELF SELF

1110

SELF-EFFECTivENESS

ChanGinG MinDSeTS for hiGh PerforManCe MS1201

overviewThe Information Age is now at its prime.Today, crises, chaos, changes, complexities and choices confront leaders, executives, managers, and supervisors in organisations. The uncertainties affecting service operations, the advancement in information, communication and computer technologies, the rise of human conflicts make leadership and management of organisations much more difficult and challenging than ever before.

Einsteinwasknowntohavesaid“the realities today is that problems cannot anymore be solved by the same frameworks of world views that created them”.Asetofnewparadigmisneeded to explore solutions to those problems. A change of mindset has become imperative. In maximising human potential to perform andexcelhighlyintheworkplace,achangeofmindsetusingthewholebrainliteracyconceptand tools will be useful to adopt in the civilservice.

Learning outcomeAttheendoftheprogram,participantswillbeable to:• Learntheskillsandtechniquesin changing mindsets through the use of the BrainMapAssessmentTool• Acquireandutilisenewmodels,processes and skills of thinking and change tools in dealingwithdifferences,difficulties, conflicts and challenges• Learnyourpersonalthinkingskillsand howtousetheminshiftingandchanging yourmindsetswhenmakingcrucial decisionsaboutwhatyouneedtodo nextwhenfacingpersonaland organisational changes• Usetheidentifiedthinkingskillsin changing mindsets for high performance in the organisation

Contents• Whatisamindset• Theneedtochangemindsetinexponential times• TheconceptofWholeBrainLiteracy• AssessmentofIndividualThinkingSkills usingtheBrainMapInstrument• Interpretingthepersonalandgroup Thinking Skills• ToolsandTechniquesonhowtoshift mindsets to overcome challenging situations• Helpingindividualsandgrouptochange mindsets for greater performance in the civil service


Methodology• Lectures• AssessmentToolusingtheBrainMap Instrument• CaseStudies• Groupactivities

Participant Profile• DepartmentHeads• Middleandseniorlevelmanagers/leaders• Division1andB3


SELF

hoW To aChieve More WiTh LeSS STreSSMS1301

overviewStress Management is a lesson that helpslearners to understand that stress is a part of everyone’s life. This lesson focuses on howlearners are feeling andwhat they can do tocontrol the stress they may have in their life as workers,parents,andcitizens.

Learning outcomeAttheendofthiscourse,theparticipantwillbe able to:• Acquireafullunderstandingtheeffectsof stress on health• Avoidingstress,trainyourselftolead stress less life• Developskillstoreducetheriskofill health : enhance their family and social relationship;improvetheirperformanceat work• Stresscanthereforeeitherbeyourfriend or your enemy.

Contents• Awarenessofthestressconcept v Whatisstress? v Signs of stress v Source of stress v The individual and stress

• StressCheck:Instrumenttoassess personal vulnerability to stress v Workoutyourownstresslimits; v Levelofstress v Self-assessment Instrument to assess personal vulnerability to stress

• Stressandwork: v Sourcesofrolestressatwork v Stressfulrelationshipsatwork v Work stress across cultures v Organizational stressors and their de motivating effects

• Copingwithworkstress: v Howtotaketensionoutofthework environment v Howtocommunicateassertivelyat work

v What organisations can and should do to avoid ‘stress Inducing situations”. v Effects of stress on groups and teams (bosses/employees) v Howmanagers/Headscanreduce stress among their subordinate/ employees v Positiveattitude–howtobeaccurate andpositiveaboutworkperformance and stay motivated and in control v Conflictmanagement–strategies fordealingwithdifficultpeople v Timemanagementtechniquesatwork

• ConfidenceforprofessionalGrowth v Successthroughself-confidence; v How/whymanagers/employeesshould projectandmoreconfidentself-image; v Setandachievechallenginggoals; v Howtoconquerinactionduetoself- doubt.


Methodology• Lecture• Groupdiscussion• Casestudies• Teamactivities• Demonstration

Participant ProfileSuperscaleandGroup


SELFSELF SELF

1312

haBiTS of hiGhLy effeCTive PeoPLe MS1307

overviewThe 21st Century Highly Effective Leaderswill need a holistic, integrated and principle-centered approach for solving personal and professional problems. The Basic Habitsof Highly Effective Leaders gives powerfulinsights useful for personal and organisational chargeandwillassisthighlyeffectiveleadersintransforming themselves and their organisation into a dynamic and synergised team.

Learning outcomeAttheendoftheprogram,participantswillbeable to:• Learnandapplythestep-by-stepguide tolivingwithfairness,integrityand principle-centered public service• Gainopportunitytoexploreindividual selvesandhowone’svaluesand principles impact on others• Learnaboutvalues,family,relationships, communicating and effecting charge in the organisation• Applytechniquesonhowtoliveinthe “Winner’sCircle”.

Contents• PrinciplesofPersonalVision• PrinciplesofPersonalLeadership• PrinciplesofPersonalManagement• PrinciplesofInterpersonalLeadership• PrinciplesofEmpatheticCommunication• PrinciplesofCreativeCooperation• PrinciplesofBalancedSelf-Renewal


Methodology• Lecturers• IndividualandGroupExercises• StructuredLearningExercises


LanguageEnglish

WorKinG SMarTer MS1308

overviewTo thrive in this environment of rapid change and conflicting priorities, recognising the choices and opportunities that change brings, often requires a change of attitude and thinking patterns. Working smarter course aims to equip participants with the skills to managetheirownworkprioritiesandplanprofessionaldevelopment in the current workplaceenvironment. Italsoprovideparticipantswithopportunities topractice improving theirowntime management, organisational and goal setting skills in a climate of change.

Learning outcomeAs a result of this program, participants should be able to:• Analyseyourcurrentusesoftime• Recogniseyourkeyaccountabilitiesand high value adding tasks and activities• Recogniseyourtimestealerandlowvalue adding tasks and activities• Scheduleplanningtimeregularlytoretain flexibility to changing circumstances• Manageinterruptionsandothertime stealers more effectively• Recognisetheearlywarningsignsof increasingstresslevelsandhowto improveyouwork/lifebalance• Developaneffectivesystemtohelpyou manage your time v Recognise and overcome resistance to change v Matchpersonalgoalswith organisational goals v Establishpersonalworkgoals v Setandmeetownworkpriorities v Planandmonitorworkscheduleand workperformance v Develop, coordinate and maintain professional development

ContentsTime and Self-Management• Recognising4majorstealerswhich destroy productivity• Anothercommonmistake–whyamIso reactive?

SELF SELF

• Nosurprises-thinkingahead• Planningmyprioritytasks-andmaking time for them• Timestochillandre-chargemybatteries• Switchoff–leavingworkbehind• What’sstoppingme? v Goodandbad

introduction to Time Management• Perceivingtimeaslife• Adoptingawhole-brainapproach

Managing Time Through Self-Management Principles Essentials of time management• Contrastingtimeplanningandtime management• Avoidingthepsychologicaltimetrap• Takingcontrolofyourlifethroughthe choices you make

Determining your time style• Evaluatingyourcurrentstrengths• Recognisingopportunitiesfori mprovement• Assessingtheeffectofyourtimestyleon others

Gaining control over your time• AppraisingyoursituationwithanIssues/ Impact matrix• Targetingfactorsthatadverselyimpact your time

Mapping and analysing your Current SituationIncorporating a time-planning process model• Harnessingthepowerofastructured approach• Reusingthemodelthroughoutyourlife• Customisingthemodeltofityourstyle and needs

Determining your primary purposes• Mindmappingcurrentcommitmentsand responsibilities• Definingthepurposeforeach commitment

assessing your realities• Weighingthevalueofcurrentefforts

• Makingchoicesinaplannedway• Derivingtasks—therawmaterialoftime planning

Planning for the futureEnvisioningwhereyouwanttobe• Leveragingthepowerofimagination• Articulatingyourpersonalmission• Choosingafuturethatworksforyou

Setting challenging goals• Creatingasenseofdirection• Generatingpersonalmomentumforaction• FormulatingWISEgoals

Moving toward your goals• Initiatingchangestoyoursituation• Selectingstepsandactions

Prioritising and SchedulingFocusingyourattention• Profilingyourenergylevels• Aligningtaskswithyourhighandlow periods

Proactively identifying your priorities• MaximisingtheImportant/Urgentmatrix• ApplyingTheParetoPrincipletodetermine the greatest results for least effort• PrioritisingwithABC123

Building your schedule• Assigningtasksintoaweeklyanddaily schedule• Schedulingtocreategreaterwork/life balance• Creatingadynamicto-dolist• Reducingmentalclutter

Managing your Time Day to DayOvercoming procrastination• Identifyingtherootcausesofinaction• Beatingthedeadline-driventrap• Approachingyourtaskspositively

Diffusing the impact of others• Handlinginterruptionsconstructively• Assertingyourselfpolitelyandcalmly• Conqueringovercommitment

SELF SELF

1514

Developing workspace best practices• Customisingyourworkspace• Steppingoffthe“e-mail-go-round”• Designingapersonalinformationflowand retrieval process

Getting the Best return on your Time investmentAnalysing your progress• Conductingregularreviews• Comparingplannedvs.actualusagewith a time log

Changing your time habits for the better• Calculatingpotentialtimesavings• Exercisingthefreedomtodoityourway• WritingaPersonalStatementof Commitment

Managing Priority and expectations• Personalvaluesandorganisationvalues• Understandingprofessionaldevelopment needs• Planningandimplementingprofessional development• Managingteammembers• ManagingBoss


Methodology• Lecture• Discussion• RolePlay• Demonstration

Participant ProfileB2 and Division III


eMoTionaL inTeLLiGenCeMS1309

overviewEmotional Intelligence (EI) course is aimed to develop participants’ emotional stabilityand focus on performing effectively through betterunderstandingofselfaswellasothers.The ultimate result is better organisational performance achieved through collaboration andteamwork.

Learning outcomeAttheendofthesession,participantswillbeable to:• Learnhowtoknow,understandand manage your Emotion for personal mastery and optimal performance• UnderstandtheSixSecondsModeland Competencieshowtoapplyitforlearning• Learnthemostcurrentresearchonthe brain, emotions, behavior, and learning• IdentifyspecificactionstoincreaseEQ andImprovePerformance• ExaminethevalueofEmotional Intelligenceintheworkplace

ContentsWhy eq? IfIQincreasedby25pointslastcentury,whyarepeoplestillhavingsomuchtroublesucceeding?

The Brain. What’stheneurosciencebehindthispowerfulwayoflearning,wheredoemotionscomefrom,andwhat’sspecialaboutaSixSecondPause?

Choice and values. HowdoIhelppeopleseethattheyaremakingchoicesabouttheirownlives?WhatchoicesamImakingaboutmine?

Leadership Defined. WhatisLeadershipandHowdoIdeveloppowerfulskillstobeToday’sLeaderandManager

essence of Change. WhatmotivatesemployeetochangeandHowtohavelonglastingimprovement?

Managing Performance.HowtoleadandmanagewinningandhighperformanceTeam?

Motivation from the inside out. Howtoinspireandinfluenceteammemberstoperformbeyondexpectation?


Methodology• Lecture• Discussion• RolePlay• Activities

Participant ProfileB2 and Division III


MinDa harMoniMS1313

Pengenalan• Bagaimanacaraandaberfikir,begitulah anda hidup• Bagaimanamelawanperasaancemas• Lengkapkanperasaankerisauan• Menghindariperasaanbosan,kecewadan risau• Rahsiakedamaianjiwa

hasil PembelajaranDi akhir kursus, peserta-peserta akan dapat:• Memahamipunca-puncayang menyebabkan stres• Menanganistressditempatkerja• Meningkatkankemahiranmengawalstres

Kandungan• Apakahyangdimaksudkandenganstres• Stresditempatkerja• Kemahiranmenanganistres• Tahapmengawalstres• Tanda-tandadankesan-kesanstres• Punca-puncastress• Petua-petuaberkesanmenanganistres• Melendungidiridaristres• Metodologimenanganistres

Jangkamasa2 hari (13 jam)


Kumpulan Sasaran BahagianIII,IVdanV

BahasaBahasaMelayu

MeMBina KeCeMerLanGan Dan MoTivaSi DiriMS1315

Pengenalan• Bagaimanacaraandaberfikir,begitulah anda hidup• Bagaimanamelawanperasaancemas• Lengkapkanperasaankerisauan• Menghindariperasaanbosan,kecewadan risau• Rahsiakedamaianjiwa

Kandungan• Konsepdankepentingankecemerlangan danmotivasidiri; v Hidupharusadatujuan

SELF SELF

1716

v Individual : menjadi diri sendiri• Visiyangjelas/Jelasmatalamatdan tujuan; v Harapanitumenjadikenyataan• RahsiaIndividuyangcemerlang v Insanpro-aktifdanberwawasan v Bijak mengurus diri dan masa v Membinahubunganharmonis v Berkomunikasi dengan berkesan v Disiplin diri v Bertarusan melatih dan memperbaiki diri• TipsMeningkatkandanMengekalkan Motivasidiri• Petuamembinasikapdanpemikiran positif v Kekecewaan?Tidaksamasekali v MembangunKepercayaan• Menanganimasalah,tekanandanstress.• Self-Efficacy:Suatukekuatanuntuk meraih kejayaan.

Jangkamasa2Hari(13jam)


Kumpulan SasaranBahagian III

Bahasa BahasaMelayu

PenGuruSan MaSa MS1316

Pengenalan• Mengurusmasa-bergunakepadasemua kerana ia akan membantu membina kesedaran tentang cara anda menghabiskan masaanda,danmasa‘tebuang’yangdapat andaperolehsemula;• Andamenghadapirisikomenjadi penat lesu dan melakukan kerja yang tidak memuaskan kerana anda sungguh tidak cekap menggunakan masa anda. Anda harus membuat perubahan besar dalam cara kerja anda.

hasil pembelajaranDi akhir kursus, peserta-peserta akan dapat:• Mempelajaripengurusanpenggunaanmasa yang teratur dan berkesan• Membuatperancangankerjadenganmenggunakan kemahiran pengurusan masa• Menyedarikepentinganmasa

Kandungan• Adakahandamenguruskanmasaandadenganbaik? v Pengauditanmasa v Kemanaperginyamasa?• Anda,MasadanRuang;• Masa:KualitiatauKuantiti? v Apa yang mahu anda lakukan• PerangkapMasa v Dimanakah anda sepatutnya menghabiskanmasa? v Factorutamayangmeletakkandiri anda dalam perangkap masa• Mempercepatkantindakan; v Membuatperancangan• Yangdahuludidahulukan:menentukan keutamaan; v Gariskanobjektifyangingindicapai• Bijakbekerjamenjimatkanmasadan tenaga: v Bijak mengatur dan melaksanakan pengagihankerja;• Tekananmengheretmasa:menangani tekanan perasaan v Menyedarikekuatandankelemahan diri v Memperkukuhkanaspekemosi

• Masa:kemanaakhirnya?• PenggunaanMicrosoftOutlooksebagai alat pengurusan masa

Jangkamasa:3 hari (19.5 jam)


Kumpulan sasaranBahagianIVdanV

BahasaBahasaMelayu

KeeP CaLM anD Be in ConTroL MS1319

overviewIn our world today we are experiencing anepidemic of out-of-control anger. Television details stories of screaming drivers causing road-rageaccidentswhentheycannotchangelanesormoveat thespeed theywant.Policetell of murders, family abuse, violence and property destruction committed during raging temper tantrums. Employers likewise see thedestruction of morale when just one angryemployee intimidates others through his or her emotional outbursts. Out-of-control anger is destructive to families, relationship, jobs, co-workers, businesses, society as a whole-andabove all, to the person holding all the pent-up angerwithin.

The following facts help us understand howdestructive out-of-control anger can be:• Angeristheleadingcauseofjob termination• Angerisastrongerpredictorofheart disease than high cholesterol, smoking or high blood pressure

• Angermaybeafactorinmorethanhalfof workplaceaccidents• Individualswithhighlevelsofhostility reportlessjobsatisfactionandmorework conflict.• Failuretodealeffectivelywithanger destroysteamworkandorganisational culture.

Learning outcome• Learntorecogniseangerandchange behavior before it damages or impacts relationshipswithothers• Learnhowtoimprovejudgmentand impulsecontrolaswellasmanagestress and anger more effectively• Experiencelessconflictwithfamily members,co-workersandcorporate management• Learnskillstoincreaseyouroptimism, positive self-talk, and attitude• Improvecommunicationsskillsinsucha waythatothersappropriatelyunderstand your feelings and needs • Gainskillsinstressmanagementtobetter copewithlife’schallengesandtheimpact of others.• Learntotakecontrolofyourownbehavior rather than blaming others for making you do things• Improveskillsinempathyandsocial awarenesstodecreaseangerandimprove relationships• Improveworkplacecommunication, reduce instances of aggression, gain skills inteamworkandleadership• Gainskillsinforgivenessaswellashowto more accurately manage expectations.

Contents• Anger-Whatisit?Whatcausesit?• Heavycostsofanger• Whatishealthyangerandwhyitisso important• Howtouseangerasapositiveforce• Stressandangerarerelated• Stressandangerarerelated• Stressandtheinterplayofmind,bodyand behavior.• AssessmentTest:Whichlevelofstress areyouinnow?

SELF SELF

1918

• Skillsformanagingstress:effectivestress management techniques• EmotionalIntelligence-understanding yourself• Howtohandleyourselfandothers• Managingnegativeemotional:Effective methods to clear negative emotions• RelaxationExercise• CreativeVisualization• AuraEnhancementExercise• EmotionPurificationSession• ColorandFlowerVibrationTherapy• BreathingExercise• Improvecommunication-understandand dealwithfeelings• Expressallyourfeelings,notjustanger• Positivecommunicationskills• Facethebehaviorofothers-knowhowto prepare,whattodoandsay• Useappropriateverbalandnon-verbal behavior in different situations• Useyourenhancedfeelingsofself confidence in a productive manner.

Duration4Days(26hours)


Methodology• GroupDiscussion• RolePlaying• ManagementGames• Activities


KeSeiMBanGan KehiDuPan Dan KerJaya [WorK Life BaLanCe] MS1322

PengenalanKursus ini bertujuan memberikan perspektifmenyeluruh terhadap faktor-faktor yang menyumbang kepada profesional keibubapaan dan kerjaya dan penentu kejayaan yang boleh membawa kepada kebahagian kehidupanyang seimbang. Institusi keluarga memiliki pelbagai bentuk. Namun apa yang utama ia pasti mempunyai peranan iaitu ibu, bapa dan anak-anak.Pembinaaninstitusiiniadalahamatbergantung kepada ibu dan bapa yang menjadi ketua dalam keluarga. Perananmereka besardan mereka perlu menggalas tanggungjawabini dengan penuh rasa tanggungjawab danprihatin. Ibu bapa harus menjadi role model dan contoh kepada anak-anak mereka.

hasil PembelajaranDi akhir kursus ini, akan dapat melahirkan peserta kursus yang:• Memperolehikaedah-kaedahyang berkesan ke arah mempertingkatkan keyakinan diri dalam melaksanakan tanggungjawab• Memperkembangkanpersonalitiindividu ke arah yang positif untuk menyelesaikan kerumitan-kerumitan dengan berkesan dalam kehidupan• Menjalinkan ‘network’ dengan individu sekeliling (pasangan, keluarga, majikan, rakan dan ahli masyarakat) atau sesama peserta bagi mendapatkan sokongan faktor kejayaan selepas tamat kursus.• Membuatkesimpulanjelasakanmaksud kejayaan dan kebahagian kehidupan yang seimbang.• Mengenalipotensisdiriseseorangmanusia dan kepentingan ilmu dalam kehidupan• Merancangdanmengendalikanekonomi dengan bijak• Mampumenanganitekanandalam kehidupan• Mengetahuibahawamencapaikejayaan dalam hidup juga bergantung kepada matlamat hidup yang jelas

KandunganTumpuan hidup dan bekeluarga• Kecemerlangankeibubapaan• Keluargadankerjaya• Keharmoniandidalaminstitusikeluarga• Berkomunikasidenganberkesan• Caramemperbaikidayausaha• PengurusanKewangandanAkauntabiliti sertamengenalprioritinya–Merancang Perbelanjaan,Kepentingandancara menabung untuk masa depan, “bijak berbelanja”• StressManagement–Mengendalikan tekanan di rumah dan di tempat kerja• Integriti-Etikadannilaididalaminstitusi keluarga• ProsesPeningkatandiri–PelanTindakan• Keyakinandiri–membinainisiatifsikap dan pemikiran positif• Penerapannilai-nilaimurnidankerohanian

Jangkamasa4hari(26jam)

Metodologi• Ceramah• Perbincangan• Interaksi• Demonstrasi• Role-Play• Kajiankes

Kumpulan sasaran BahagianII,III,IVdanV

Bahasa BahasaMelayu/BahasaInggeris

PerSeDiaan PeSaraan MS1323

PengenalanBersara tidak bermakna putusnya sumbangan rakyat kepada Negara. Kursus PersediaanPersaraan ini akanmemberi pendedahandanpersiapan mental,kerohanian,kemasyarakatan serta peluang-peluang dan bidang-bidang perniagaanyangbolehdiceburiolehpegawai-pegawai dan kakitangan-kakitangan kerajaanyang bakal bersara.

hasil PembelajaranDi akhir kursus peserta akan memperolehi pengetahuan dan kemahiran mengenai : • Persediaandiridarisegimentaldanfizikal.• Perancanganpersaraan.• Peluang-peluangpenyertaandalambidang perniagaan/keusahawanan, kemasyarakatan, keagamaan dan sosial.• Undang-undang,peraturandanprosedur yangmengawalhalehwalperniagaan.• Pengurusanperniagaan.

KandunganModul1-Persediaandanperancanganpesaraan:• Kehidupanketikabersara/paradigma persara. • KonsepKehidupanSeimbang(balanced life). • Pengurusankewanganperibadi.• Menanganiperubahan,peralihandan psikologi.• Perancanganpersaraan.

Modul2-Kerohanian,kesihatandankemasyarakatan.• Memantapkankerohanian.• Keseimbangankesihatan.• Sosialisasipesara.:Penglibatandalam masyarakat

Modul3-Peluang-peluangkeusahawanan:• Menerokaipeluang-peluang keusahawanan.• Perniagaandanpengurusannya.• Membinarangkaiankeusahawanan.• Prosedur,undang-undangdanperaturan yangmengawalperniagaan(tender,lesen, kontrak, import eksport dan sebagainya).

SELF SELF

2120

• MengetahuiPerintah-PerintahAmdalam PerkhidmatanAwam• MengetahuiPerintahKanunHukuman JenayahSyariah• Pendedahankepadafalsafahnegara MelayuIslamBeraja• Mengetahuiperaturan-peraturanam, undang-undang dan akta-akta keselamatan, pencengahan rasuah dan penyalahgunaan dadah;• Pendedahankepadapengunaanbahasa dalam dan terasul • MenghayatidanmenjadikanRukunAkhlak danEtikaKerjaPerkhidmatanAwam sebagaipanduankerjaseharian;serta memahami etika penggunaan E-mel dan internet

Kandungan• MelayuIslamBeraja(MIB)• PerlembagaanNegaraBruneiDarussalam• SistemPentadbiranKerajaanKDYMM• WawasanNegaraBruneiDarussalam2035• WawasanPerkhidmatanAwamAbad21• HukumanKanunJenayahSyariah• AktaSuruhanjayaPerkhidmatanAwam v Peraturan-peraturanAm v Tatatertib• Peranansebagaiseorangwarga perkhidmatanawam• PeraturanKewangan(TAP/SCP/Financial Planning)• Integriti• RukunAkhlakdanEtikaKerjaPerkhidmatan Awam• Undang-undang,akta-aktaBMR,BKNdan KDN• ManualProsedurKerja• TekadPemedulianOrangRamai• AdatIstiadat:BahasaDalamdanTerasul• PenjimatanTenaga• GovernmentEmployeeManagement System(GEMS)• ProgramLatihanIPAdanPengenalan kepadaiLearn• PenilaianPrestasi• EtikapenggunaanE-meldanInternet

Jangkamasa7Hari(45.5jam)

MetodologiPrograminiakandisampaikansecara:• Ceramah• Perbincangan• Demonstrasi• LatihanPraktikal• Kajian-Kes• Lawatan

Jangkamasa10Hari

Profil PesertaPegawai dan Kakitangan Yang Bakal bersarasebelum 5 tahun persaraan perkhidmatan

BahasaBahasaMelayu

inDuKSi PerKhiDMaTan aWaM MS1324

PengenalanKursus ini adalah pengenalan bagi PegawaidanKakitanganyangbaruberkhidmatdenganKerajaan Kebawah Duli Yang Maha MuliaPaduka Seri Baginda Sultan Dan Yang Di-PertuanNegaraBruneiDarussalam

hasil PembelajaranDi akhir kursus peserta akan dapat: • Mengetahuikemudahan-kemudahanyang diperuntukkankepadaPegawaidan KakitanganKerajaan• Memberipengetahuankepadapeserta mengenaiinfrastrukturdanHalEhwal PentadbiranKerajaanKebawahDuliYang MahaMuliaPadukaSeriBaginda SultanDanYangDi-PertuanNegaraBrunei Darussalam

Metodologi• Ceramah• Perbincangan• Interaksi• Demonstrasi

Kumpulan sasaranB2,BahagianIII,IVdanV

BahasaBahasaMelayu

Pra-SyaratBaru berkhidmat dengan Kerajaan KDYMMkurang dari satu tahun

aDaT iSTiaDaT (ProToKoL) MS1325A

PengenalanAdalahmenjaditanggungjawabbagisama-samamempertahankan dan memperlengkapkan diri dengan keolahan serta tingkah laku dan percakapan yang baik sesuai dengan orang beristiadat dan bertanggungjawab selakuorang-orang yang terlibat di dalam kerja-kerja beristiadat.

hasil PembelajaranDi akhir kursus ini peserta-peserta akan dapat:• MeningkatkankefahamanmengenaiAdat Istiadat Brunei• Memberikanbimbingandantunjukajar kepada pekerja-pekerja baru yang terlibat dalam kerja protokal dan penyambut tetamu• MenghalusibudayadanadatresamMelayu Brunei

• Memberikangarispanduanyangboleh diterima untuk diamalkan dan menjadikan peserta orang-orang yang benar-benar berwibawadanberpengetahuandidalam kerja keprotokolan.

Kandungan• AdatIstiadatKebruneian• BahasaDalamdanKepentingan• TerasuldanBahasaPengantiDiri-Bahasa Dalam• GedangJaga-JagadanNaubat• Susunankedudukanjemputan• TatatertibdiMajlis-MajlisIstiadat• Bengkelmenangkat-angkat• BengkelmenyembahkanProgramdan MajlisKenegaraan• BengkelMenambatDastar• LatihanMenapihSinjangdanCara Berpakaian• MengenaliGendangKebesaranDiraja• LawatankeBangunanAlat-AlatKebesaran danPusatSejarah


Metodologi• Ceramah• Perbincangan• Interaksi• Demonstrasi• LatihanAmali

Kumpulan SasaranSuperscale,Kumpulan,B3,B2,BahagianIII,IVdanV

BahasaBahasaMelayu

SELF SELF

2322

Meraih JaLan KeJayaan MS1326

PengenalanProgram ini bertujuan memberi perspektifmenyeluruh terhadap faktor-faktor penentu kejayaan yang boleh membawa kepadakebahagian kehidupan yang seimbang. Ia turut membincangkan permasaalah yang biasa ditempuhi di dalam menyusur ranjau kehidupan.

hasil PembelajaranDi akhir kursus ini peserta-peserta akan dapat:• Mengkajikekuatansertakelemahandiri dari pelbagai perspektif• Memperolehikaedah-kaedahyang berkesan ke arah mempertingkatkan keyakinan diri dalam melaksanakan tugas agarbertanggungjawabselarasdengan kehendak falsafah negara• Memperkembangkanpersonalitiindividu ke arah yang positif untuk menyelesaikan kerumitan-kerumitan dengan berkesan dalam kehidupannya.• Membuatkesimpulanjelasakanmaksud kejayaan dan kebahagiaan kehidupan yang seimbang• Memulakanpersiapanawalbagi menempuhi cabaran-cabaran masa depan dengan lebih objektif• Menjalinkan’network’denganindividudi sekelililing (pasangan, keluarga, majikan, rakan dan ahli masyarakat) atau sesama peserta bagi mendapatkan sokongan faktor kejayaan selepas tamat kursus.• Membantuindividumenyesuaikandirinya dengan masyarakat dan menuruti masyarakat melalui perkembangan konsep sendiri.• Membekalkanpengalaman-pengalaman baruyangdapatmewujudkanpeluang- peluang kepada klien supaya mereka memahami perbezaan diri mereka dengan kehidupannya menuju kejayaan

Kandungan• DestinasiUtama:MencariKeredhaan Pencipta• PersimpanganDiri• PersimpanganKeluarga• MengkajiKeperluanAhliKeluarga

• PersimpanganMasyarakat• PersimpanganKerjaya• PersimpanganOrganisasi• Membantumembinakekuatanorganisasi• KelebihankepadaProsesPeningkatanDiri

Jangkamasa3hari2malam(34.5jam)

Metodologi• Ceramah• Kaunselingkelompok• UjianPersonaliti• RolePlay• Perbincangan• PerkongsianPengalaman

Profil PesertaB3,B2,BahagianIII,IVdanV

BahasaBahasaMelayu

BaruWOrK ETHiCS aNd iNTEGriTY

ruKun aKhLaK Dan eTiKa KerJa PerKhiDMaTan aWaMMS1102

PengenalanWarga Perkhidmatan Awam memainkanperanan utama dalam merealisasikan aspirasi danwawasannegara2035.Kearahtujuanitu,sebagai warga Perkhidmatan Awam adalahpenting bagi setiap individu mempunyai serta menerapkan nilai-nilai murni dan positif dalam melaksanakan tugas dan tanggungjawabseharian. Oleh yang demikian, mempunyai akhlak mulia dan etika kerja yang betul akan dapat mendokong ke arah pencapaian sebuah organisasi dan sumber tenaga manusia yang cemerlang dan terbilang.

hasil PembelajaranDi akhir kursus ini, peserta-peserta akan dapat:• Meningkatkankesedaranakankepentingan berakhlak mulia dan etika kerja positif dalam melaksanakan tugas dan tanggungjawabharian• HubungkaitRukunAkhlakdanEtika Kerjadalampemberianperkhidmatanyang cemerlang• Mengetahuidanmemahamiciri-ciri RukunAkhlakdanEtikaKerjasebagai contoh nilai-nilai seorang pemimpin yang cemerlang, keutamaan ilmu dalam melaksanakan tugas dan sebagainya• Memberikesandanpengetahuanakan kepentingan berkerja secara berpasukan dalam meningkatkan produktiviti PerkhidmatanAwam

Kandungan• Ciri-ciriRukunAkhlakdanEtikaKerja• KeberkesananPerkhidmatan• MembinaPasukanCemerlang• PrinsipKomunikasiBerkesan• HalangandanCabaranPerkhidmatan AwamCemerlang• Nilai-NilaiPemimpinCemerlang

enhanCinG eThiCS anD aCCounTaBiLiTy in The WorKPLaCe MS1103

overviewIncreasing demands for public accountability ensures this course, which addresses ethicsand accountability issues from a government prespective, will be highly relevant to themodern manager.The course will help todevelop key competencies in applying public service values and ethnics to personal workpractices.

Learning outcomeAs a result of this program, participants should be able to:• Applyappropriateethicalstandardsina range of situations and relationships.• Successfullydealwithandresolveethical problemsatwork.


Metodologi• Ceramah• Demonstrasi• Perbincangan• LatihanAmali• KajianKes

Kumpulan sasaranB2,BahagianIII,IVdanV

BahasaBahasaMelayu

SELF SELF

2524

The learning outcomes achieved provide participantswiththenationalcompentencystandards for:• Upholdthevaluesandprinciplesofthe service.

Contents• Personalworkpracticesandpublicsector ethics standards and policy.• Integrity.• Verbalandwrittenreportingincompliance withpublicsectorstandards.• Resourceuseandethicalstandards.• Conflictofinterest.• Businessrelationshipsanddealingwith the public.• Decisionmakingandorganizationalpolicy and procedures.• Preventionandreportingofunethical behavior and conduct


Methodology• Lecture• Discussion• Workshop• CaseStudy• RolePlay• Demonstration• GroupWork• Interaction• Visit

Participant ProfileB3, B2 and Division III

LanguageEnglish

PenGuKuhan inTeGriTi MS1105

PengenalanKursus ini bertujuan untuk memberipengetahuantentangPengurusanIntegritidiri,dan untuk meningkatkan kesedaran mengenai kepentingan integrity di dalam organisasi serta mengetahui kesan-kesan negatif jenayah rasuah, penyelewengan dan penyalahgunaankuasa dan ketidakutuhan pengurusan yang memberi impak negatif kepada sistem penyampaian perkhidmatan yang berkualiti.

hasil PembelajaranDi akhir kursus ini, peserta-peserta akan dapat:• Meningkatkankefahamanmengenaiusaha-usaha memantapkan keutuhan pengurusan pentadbiran kerajaan• Meningkatkan kesedaran pesertaterhadap kesan-kesan buruk jenayah, rasuah, penyelewengan dan penyalahgunaan kuasadan mengambil langkah-langkah untuk mencegahnya• Meningkatkan kemahiran pesertamengenai cara-cara menangani, menghindari dan mengambil tindakan mengatasi masalah rasuah, penyelewengan dan penyalahgunaankuasa

Kandungan• PengertianIntegriti• NilaidanEtika• Kepentinganintegriti• PengurusanIntegritiDiri• Memahamiciri-cirirukunakhlakdanetika kerja• Mengenalpastiaktivitiberisiko• Prosespenilaiandanpengurusanrisiko• Caramengatasirisikodankaedah pelaporanrasuah,penyelewengandan salah guna kuasa• Kesalahanjenayahdantatatertib• AmalanBudayaIntegriti• Maklumatberkualiti

Jangkamasa3 hari (19.5 jam)

Metodologi• Ceramah• Demonstrasi

• Perbincangan• Interaksi• LatihanAmali• KumpulanKerja• Lawatan

Kumpulan SasaranBahagianIII,IVdanV

BahasaBahasaMelayu/BahasaInggeris

SELF SELF

2726

Millennial

Documents

COMPETENCY WHEEL - Pages - Civil Service Institute, Prime …ipa.gov.bn/Downloads/Directory- SelfBookContents.pdf · 2015-05-05 · COMPETENCY WHEEL Creativity and Innovation Thinking