Competitor Analysis In Services Management

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    Competitor analysis

    Chapter 4

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    Competitor analysis

    In the recent times the Businessenvironment has changed tremendously

    The degree of competition has alsoincreased immensely.

    Organizational strategies need to bemodified to match with competition and ifpossible to out beat them.

    Therefore the critical evaluation ofcompetitive environment is crucial for thesuccess of an organization.

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    Sources of information

    To analyze competitive environment ,it is

    necessary to collect information. There are

    basically 2 sources to collect suchinformation.

    Secondary

    Primary

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    Sources of information

    Secondary data, It refers to information collected by someoneelse.

    1. Internal sources (database of co)

    2. Newspaper

    3. Annual reports

    4. Business journals

    5. News release

    6. Promotional Literature

    7. Trade periodicals

    8. Consultants

    9. Trade associations10. Government sources

    11. Internet

    And much more

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    Sources of information

    Primary data refers to data collected

    directly from the market place firsthand.

    1. Sales force2. Employees

    3. Suppliers

    4. Consultants5. Research & Development

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    Product Feature MatrixFor better understanding of the competitors company

    should prepare a competitors product feature matrix asper below steps:-

    1. Define type of Industry (nature scope)

    2. Determine who are competitors

    3. Determine who are its customers & their expectations

    4. Determine what are key success factors5. Give Weigtage to each success factor

    6. Rank each competitor on each of the key successfactor

    7. Assess the overall strength of competitor relative toeach factor.

    Such an evaluation helps company in understnading wheredo they stand in the market compared to itscompetitor.

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    How Company fights competition?

    Marketing strategy

    Differential Advantage

    Determination of key Areas Developing core competences

    Core Products

    Strategic orientations based on Differentialadvantage & business scope

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    Product positioning

    Positioning Placing a product at a certain point or

    location within a market in the minds of prospective

    buyers. Distinguishes firms offerings from its

    competitors.

    May develop a positioning map and reposition product

    as necessary