MFI CanteenTITLEQUALITY,SERVICE ,CLEANLINESS AND FOOD SAFETY
STANDARDSDOCUMENT NO.OPS
DEPARTMENT:OPERATIONSDOCUMENT NAME
INVESTIGATION OF COMPLAINTSVERSION NO: 1 REVISION NO.
DATE:
The Internal investigation of every incident starts immediately
upon escalation of the complaint to the store. Initial corrective
action and containment plan is created and implemented within 1-2
hours. Comprehensive investigation and formulation of corrective
action is completed within 24-72 hours.
Turnaround time to resolve complaints involving duration of
investigation is dependent on the gravity of the
incident/complaint, food safety related issues requires at least
24-72 hours of validation/investigation process (from the
clinic,client,and store) and implementation of corrective action
plans. Turnaround time is also prolonged if a laboratory analysis
is needed to confirm such complaint.
Prepared byFood Safety TeamQuality Assurance and Compliance
Department
