COMPLETE

RESUME

WRITING

GUIDE

How to Write a Fantastic Resume and Stand Out

We all know the having a professionally-written, solid, and neat resume increases our chances of landing that dream job. It is also not

news to say that resumes are painful of work to do. They take hours to write and raise a number of questions, answers to which, alas, most

of the people are unaware of or doubtful about. Questions like “How long should my resume be?”, “What exactly should be included in the

resume?”, “How much of my expertise should I state?”, “How can I stand out from the rest of the crowd?” always stand in our way while

sketching the resume, and at some stage every one of us realizes that we need to consult someone or the internet for answers.

While there are a number of articles and e-books in the Internet, we decided to put everything about resumes in this e-book, to make

it your first- choice handbook in your efforts of writing your stellar resume. Beyond basics, this e-book will give you an insight how

recruiters read, scan, and evaluate your resumes. Moreover, it will provide you with list of useful action verbs and section headings which

can easily be scattered in your own resume.

But before getting started, we would like to draw your attention to two very important aspects and encourage you to look at the

resume writing process from these perspectives.

1. Employers think differently!

While we, job seekers, are in search of income, benefits, role,

and authority within career advancement, employers on their turn

seek for enthusiastic, creative, and efficiently-working candidates

who have the necessary drive to bring result, create impact in their

positions, and take the company to the next level. Therefore, before

applying to the job that you find very exciting, take a few seconds to

look at your candidacy from external point of view and analyze your

background and strengths objectively.

You qualify for that job? Great! Then this guide will be a

massive support to develop a professionally-written resume and

make you an even perfect fit for the company.

It is astonishing how many strong candidates simply do not get the chance to prove themselves at the interview because ofgeneric

and poorly written resumes.In today’s economy, when there is a crowded market of job seekers and a real war fortalents among

companies, it is to your utmost benefit to take necessary time to make your resume stand out.

So let’s get started!

2.Resume is a marketing tool!

Another tendency broadly seen in today’s market is that

there are too many too generic resumes. I understand, from

one side you would like the reader to know as much

information about you, your education, experience, and other

involvement as possible, but this seems very vague for

employers. They simply do not see use of continuing reading

your resume.

From this second on start thinking of resumes as

marketing tools, no way around! Once you stop telling and

start selling, both the process of resume writing, and your

chances to be invited to an interview will be higher.

Resume. What is it about?

As mentioned above, resume is no more no less than your self-presentation and “personal sales

proposal”, with the help of which you claim your desire and qualification for a certain job.

Resumes can be of different formats, three of which are in general use today: chronological, functional

and hybrid. Though most of the hiring managers are used to chronological resumes, there is no prescribed

format to go with. In fact, depending which job you are applying for, you can have resumes of each format

written and ready to be submitted.

Chronological Resume Functional Resume Hybrid Resume

This resume format

emphasizes the positions you

have had. To be more correct,

we should call this a “Reverse

Chronological” format, as

work experience is listed in

reverse chronological form,

with the current or latest job

being on the top.

This format is the best option

to go with when your work,

volunteering, and academic

experience directly match or

closely relate to the type of job

you are applying for.

This resume format is also being called “Skill

Resume”, as it mostly indicates job seeker’s

skills and competencies rather than positions

he/she had had. This format is mostly used

when there are significant gaps in the

employment record, when the job seeker lacks

work experience (e.g. university graduates), or

when he/she wants to shift the career in a

new direction. This format highlights the skills

you have, while summarizing your

employment history in a brief section at the

bottom of the page.

In case of making a drastic career change, it is

of high importance to use as many

transferrable skills as possible to indicate your

rich skill set and flexibility in a new possible

career.

Hybrid format is sometimes also being named as

“Combination Format”. Nevertheless, as the name

itself says, this format comprises both Chronological

and Functional formats. Hybrid resume is formed by

adding the employers, responsibilities, and

achievements in the functional resume, hence

showing the potential employer when, where, and

how you have gained a certain skill. This format

works best when there are consistently developed

skills/areas throughout your work experience, e.g.

teaching, marketing, financial management. If you

have a stable employment record, but meanwhile the

job you are applying for expects you to highlight

several of your skills, we will suggest you to go with

this format. Here you can indicate the dates of your

employment and remove some of the suspicions of

employers on your past unemployment.

Please seeexamples of each resume format, as well as a comprehensive list of transferable skills in Appendix 1, 2, 3, and 4.

Regardless of which resume format you choose, basic information to be included is fairly consistent and is to be divided among the

following “must components”:

HEADING EDUCATION PROFESSIONAL EXPERIENCE

Nevertheless, your resume will not take a form of an effective marketing tool without adding spices to it. That’s when the

complimenting components are used! They give additional but still targeted information. Let’s see what you should include and how for

each section.

COMPOTENT WHAT TO INCLUDE HOW TO / TIPS

Heading Full name, street address,

city and zip code, country,

e-mail address, phone

number

If your e-mail doesn’t sound professional, you may want to open a new e-mail

account which can be used for job hunting efforts. Mobile phone number is the

most essential one to include…only make sure you are able to answer phone calls

during work hours!

Education Degree received, major,

name of school, location of

school, graduation date

If you have attended a Master program and more, indicate them first, to have the

section look reverse chronological. GPAs are optional; indicate them only if they

are really high and stand out. Stating high school is irrelevant.

Professional

Experience

Both paid and unpaid

work is listed in reverse

chronological format. Job

title, name of organization,

location of organization,

and dates of employment.

NOTE: This is the main component of your resume! Emphasize on tasks and

accomplishments directly relating to the targeted position.Firstly, write down the

responsibilities in a paragraph form. Then state your accomplishments in bullets.

Apart from presenting achievements, try to indicate direct contribution it had for

the company. For example, “Thoroughly analyzed cost-efficiency of sales

processes in the organization; initiated and implemented recommendations,

resulting is cost cutting of operational budget by 14%”. Regardless of the format

you choose, always elaborate your achievements.

COMPLIMENTING COMPONENTS

Objective Clear and concise one-line

description of the type of

position or job you want

Objective is optional, but if you decided to put one, make sure it does not end up

being a generic motivation statement. For example, “A challenging occupation in a

progressive company to utilize my expertise and skills” does not tell anything,

rather than takes up space which you could use for description of professional

achievements.

Summary of

Qualifications

Summarizedexpertise,

skills, as well as language

and technical skills, put in

This is the section that drives the first attention toward.

Make sure to state concrete examples of your abilities and show in 6-8 lines why

the employer should hire you. Nevertheless, if you don’t have several years of

bullets without too

detailed presentation of

duties

experience, Profile section will be more suitable for you.

Profile Summarized professional

skills and abilities, as well

as personal skills in

several sentences

Though Summary of Qualifications and Profiles are close with content and

objective, Profiles are written in a paragraph form, appear mostly in CVs than

Resumes, and tend to stress skills and generic professional background.

Core Skills and

Competencies

Professional terms in

bullets, put in two or three

columns

Pick your most developed skills and write them in professional terms. Put the

terms in relevance to the targeted position first. It is totally fine to state them just

the way they are presented in the ad or job description.

Volunteering

Activities

Projects, community

involvement, etc. in

reverse chronological

order

This section will be a good support for people with less professional experience.

Hiring managers assume that volunteering is a great tool to acquire most of the

personality skills and abilities, as well as variety of professional skills and area-

specific knowledge needed in a company setting as well. Approach to this section

just the way you would write down your professional expertise. For people with

rich work history, we would recommend to state only those projects that are

directly connected with the job description. Nevertheless, if your resume is

already wordy and your professional achievements suit the job requirements

perfectly, you can skip this section at all.

Professional

Development

Names of trainings,

workshops, certification

programs, conferences

with respective years and

names of institutions

conducting the trainings

As in the explanation above, use this section to the fullest when you lack

professional experience. State the names of the sessions that are directly

connected with the position. Professionals are also advised to put several

trainings, especially certification programs and conferences they have had

speeches or presentations at.

Research and

Publications

Research name, research

institution, year and/or

Publication name and

subject, name of co-author

if applicable, year

Recent graduated should be aware not to overload this section with all research

papers and term papers they have conducted during their studies. Stay focused on

what the employer wants to hear from you. This component is at some point area

specific, as not all professionals with several years of experience will happen to

have researches or publications. Nevertheless, if you have them, make sure to

stress the publications. It will show that you are constantly developing yourself, as

well as try to develop others around.

Certifications and Name of certificate, name You have certificates, awards, and/or licenses? Good, very good! Make sure to list

Awards of issuing institution them here.

Affiliations Affiliation type, name of

the organization, years

It is good for the employer to see that you are making advancements in your

professional network. Nevertheless, membership at sports club, churches,

political or religious affirmations are irrelevant.

References Full name of referee,

position title and company

name, phone number, e-

mail address

You can easily skip putting references in your resume, unless required. This takes

space and you do not have a guarantee that it is useful information for the

employer at this stage. NOTE: Employers going after reference and background

checks can easily get in contact with respective people if needed. So to say,

whether you provide references or not, the hiring manager will go its “FBI-

related” responsibility when and how he/she find relevant.

To ease your efforts at naming the section of your resume correctly, we have embedded a list of headings created by

MyResume.com.au, which can be found in Appendix 5.

Do you feel knowledgeable and motivated to start working on your resume? Not so fast. Before putting yourself on a paper, there are

several things that should be taken into consideration.

The long list of tips

1. The basics must be the first thing reader sees

Many job seekers tend to be creative and play with design

and text, forgetting that their name and contacts should

be on the top, clearly read, and easily found. The name

itself should be bold and in larger font than the rest of the

text. If your professional profile does not fill in the pages

fully, you are welcome to put your name and contacts as

header on the second page as well.Moreover, this is a

great place to include your LinkedIn account link, your

website or blog address.

2. Length…1 page? 2 pages?

The traditional rule that a resume should not be longer than a page

has nowadays changed into two pages, taking into account the

extensive and diverse career background most of people, especially

professionals with 10+ years of experience, have. The importance

lies in compressing the information as to provide only the hands-

on, eye-catchy data… just what the employer needs for that job.

3. Say NO to overly content-loaded resumes

Though resumes are tightly written, they should not be overly loaded with unnecessary long sentences and too many adjectives in one

line. It makes the resume not comfortable for the eye and bores the reader very quickly. Instead provide specific information and back it

up with numbers. Make your past achievements sound more measurable and attainable in your new job as well.

4. Yes, you can, and you should, edit

your resume every time

There is nothing more annoying for the hiring

manager than trying to guess whether you

possess the skills, knowledge, and experience

for the job. That is why one of effective

resume writing techniques is tailoring your

resume to the job description as much as

possible. Read the job ad carefully, highlight

the most important requirements and tasks for the role, and put them in respective

places in your resume. But be careful here not to overestimate your abilities or put

false information. You will need to prove everything with practical examples during

the interview.

6. Lead with impressive information

I am sure you have seen resumes with education put prior to work experience, and

vice versa. The trick behind is that job seekers highlight their most impressive,

suitable, and important information for the job first, knowing perfectly that resumes

are looked at for about 15 seconds in average. If your practical experience is not that

rich or is mainly in a different field, but meanwhile you have suitable education,

research expertise, or relevant skills to highlight, then you must put them first and

make emphasis on these sections. Ensure that your strongest points catch the eye of

the reader. If you make through the first 15 seconds, you will be lucky to be one of

those candidates who are put aside for deeper examination later on.

5. Make your resume keyword-friendly

You may ask whether it is appropriate to

repeat the terms appeared in the job ad as they

are in the resume. The answer is yes, you

should paraphrase the task to comply it with

your own experience, but the basic skills and

abilities, as well as terms mentioned in the

requirements, are fine to be reflected in your

resume just as they sound. Most companies use

resume scanning softwares which allow them

run search queries based on specific keywords

(mostly nouns). If your resume does not

contain thesekeywords they look for, it won’t

have a chance to be opened even.

7. Achievements vs. Responsibilities

Though another type of a document, CV, is

differentiated from a Resume by stating

responsibilities only, people tend to highlight

several of key achievements there as well. The

reason is that including only responsibilities

will not be efficient at selling yourself. Hence,

always focus on achievements; back them up

with numbers and tangible results.

8. Action verbs…who doesn’t like them

Action verbs are the words that your

sentences in work experience section should

start with. They get noticed at once, make the

reading easy, and clearly transmit what your

responsibilities and accomplishments were.

Please check the complete list of action verbs

in Appendix 6.

9. Titles can work magic

Within those 15 seconds employers look at the

most important information, one type of which

is titles of your positions. Make sure to write a

title that sounds professional and gives the

sense of the job scope. For example, putting

“Intern” is not a way to go, while “Marketing

Intern at Regional Office” is much more

appealing.

10. Bullet points vs. Paragraphs

Let’s be frank, even you don’t like reading long

paragraphs, especially when they are full with

professional terms, written in a small font, and

require judgment! Instead, use bullet points

and short sentences describing your

experience and achievements.

11. No typography mistakes and fancy

designs, please

Resume is not the right place to test your

formatting skills. Keep the fonts, types and

formatting simple. Highlight only the section

titles, job titles, and specializations, while

maintaining the design of the template. As for

the font, the smallest one you can choose is

10pt for Palatino Linotype or Book Antiqua. If

you are not a fan of those fonts, Arial is a very

good option to go with. Colored page

backgrounds and playing with text colors will

not support your professional image.

12. No personal information and picture

too

Unless requested, personal information like age,

gender, marital status, together with a photo is

counted to be irrelevant. Sure, employers know

their preference in these criteria in advance, but

there is no need to narrow your chances by

providing this type of additional, discriminating

information.

Do not include your hobbies as well, unless you

are applying for a position in a relevant field

and are sure that your achievements in college

basketball team will support you.

13. Not enough space? Skip

some of the experience.

There is absolutely no need to list

all of your work history.

Doubtfully your bartenders’ job

during college years will support

you scoring a managerial position.

The same refers to the experience

that is way far from the targeted

position, or was unpleasant to you

and you would not like to be

involved in that kind of occupation

again. Although, if skills attained

from that job will support your

candidacy, include the job in the

list of employments without

describing the undertaken

responsibilities much.

14. “Available for Interview”.

Really?

Make sure not to include

irrelevant and irritating

statements like “Available for

Interview”, or “References

Available upon Request”. It is

clearly understood that you are

available for an interview or you

will provide referee contacts once

you are applying for a job.

15. True and original information ONLY

Sometimes it becomes hard to resist putting false information, assuming that if needed you can easily take upon those responsibilities as

well. Don’t get carried away with the temptation! Avoid even the smallest lie. Otherwise you will completely lose your credibility and

reputation during the background check, and what’s even worse, during the interview!

As for originality, make sure you convey the information that relates to you and your expertise, and is not simply copy pasted from online

samples.

16. Forget about jargon, abbreviations, and pronouns

Jargon and slang?Seriously? You want to look professional, trust us!

As for technical abbreviations, simply open them once and indicate the abbreviation in brackets if is seen several more times in the

resume. Unfortunately, first-hand-reader recruiters are not familiar with all medical, IT, engineering, and other field-related terms.

Pronouns are also not used in resumes as a rule. No “I”, or “me”...just start the line with an action verb as mentioned above.

17. Constantly update your resume

You have a new achievements at work, were awarded, promoted, or finished the certification course you were attending for several

months? Excellent! Now write it all down in your resume while your memory is fresh and enthusiasm is high. By keeping an up-to-dated

resume you will be much closer to land your dream job when the opportunity knocks your door.

18. Are you sure your resume is written correctly?

Grammatical mistakes, misplaced words, and typos catch the eye of a reader very fast and do not add scores to your candidacy. That is

why besides doing computer spell checks, have somebody writing skills you trust review and proofread your resume from a third-party

point of view.

19. Don’t overdo with paperwork

There is no need to go the extra mile here, print your resume on a pink paper, and make it scented. Solid white paper with well-written

content can speak for itself, positioning you as a professional, neat, and responsible person.

20. Use professional resume writing services at your hand

If you are having hard times writing your resume, feel completely lost in wording, or do not get phone calls for a while, you might want to

consider approaching a professional resume writer. There are a lot of online platforms providing the service at affordable cost.

Step by step guide to resume development

STEP ONE: SELF-ASSESSMENT

The first step of producing an effective resume is to

evaluate thoroughly your professional abilities,

technical skills, personal competencies, education,

experience, and most importantly, accomplishments.

The following questions can guide you through the

procedure of identifying your skills and

accomplishments.

STEP TWO: GENERATING A WELL-STATED LIST OF ACCOMPLISHMENT

After identifying your accomplishments it is crucial to put them in form of professionally-written statements of one or two lines. The main

method you can use is called “PAR”: writing the Problem you faced, your Action, and the Result of your action. These questions can give

you a hand in memorizing your experience and writing your accomplishment statements in a professional manner.

1. Did I do something better, faster, or cheaper than it had been done before?

2. Did I increase the area-specific quote or overcome my goals?

3. Did I save operational or other costs, or decrease spending?

4. Did I identify and/or solve any problems?

5. Did I initiate any process, system, or change?

6. Did I proactively come up with recommendations for development and/or executed them?

7. Did I develop a policy, product, project, or service?

8. Did I implement more than was expected from me?

9. Did I demonstrate leadership skills and accomplish tasks with little or no supervision?

10. Did I coordinate any projects, events, or teams?

11. Did I motivate the team members and co-workers around to go for an extra mile?

12. Did I share with my knowledge and skills with others?

13. What skills did I strengthen as a result of all these activities?

1. What are my mostly-developed transferrable skills?

2. What technical or field-specific skills do I possess?

3. What are my best personal attributes relating to a business setting?

4. Where, when, and how did I acquire the above-mentioned skills,

competencies, and abilities?

5. What accomplishments at my previous jobs am I really proud of?

STEP THREE: CHOOSE THE FORMAT AND SECTION HEADINGS

At this stage you should already have a picture of how your resume looks. Choose one of the three formats that suits your profile best. For

more details and example you are welcome to check back with sample resumes in appendixes.

STEP FOUR: ANALYSE THE JOB REQUIREMENTS AND DESCRIPTION AND MAKE APPROPRIATE

CHANGES

The accomplishments you have worked hard to recall and phrase need to ultimately be targeted to

address employer’s needs. This is the step when you analyze the job requirements and description,

and put your skills and accomplishments in an order of relevance for the employer. Carefully read

through the ad, highlighting all keywords that indicate skills, abilities, qualifications, and attributes.

Afterwards, edit your resume to including these same or similar keywords in it.

STEP FIVE: FILL IN ALL SECTIONS AND EDIT AS MANY TIMES AS NEEDED TO HIT THE DESIRED LOOK AND FEEL

Starting from the heading and finishing with references, ensure that your sections are relevant to the profile you want to create.

Neatly fill in the sections to have the first draft of your resume. No worries if it ends up being 4 pages!

Now, when you filled your sections with content, you can see which ones are not making your message clear and your candidacy strong.

Omit that information, compress the important information and edit it accordingly to have the resume on 2 pages and positioning you as a

perfect fit for that job.

STEP SIX: PROOFREAD THE RESUME

It is important to proofread the resume at least twice to avoid any minor mistakes. Firstly, proofread it

yourself and make sure that both the appearance and the content clearly convey the message. Secondly, have

your friend, or someone in writing or editing field, proofread it again.

Resume Checklist

Use the checklist below to make sure you indeed have a stellar resume!

APPEARNCE

� Is your resume pleasing to an eye, in easy-to-read font, and appealing in layout?

� Are your name, address, and contacts on the top and easily-read?

� Does your resume contain capitals and lines to separate sections andhighlight the titles?

� Is the formatting consistent throughout the resume?

� Is your resume proofread and clear from spelling mistakes, grammatical errors, and typos?

CONTENT

� Is the content flow logical and easy to understand?

� Is your resume original and not based on an online template?

� Does the content highlight your strongest skills and key competencies?

� Does the content contain selected keywords for the job you are applying for?

� Is your work experience outlining your achievements than responsibilities?

� Are your employment history, education, and professional development sections constructed in a reverse chronological order?

� Is the content throughout the resume tailored to the targeted job?

� Is the information listed in order of importance and relevance to the targeted job requirements and job description?

� Do your statements begin with action verbs?

� Do your statements include numbers, tangible results, and success measures?

� Are your accomplishments and responsibilities accurately and truthfully portrayed?

� Are your accomplishments separated from your responsibilities?

� Did you include additional information such as professional development, certifications and awards?

Looking from the two perspectives mentioned at the beginning of this e-book, try to answer as frankly as possible to the following

questions as well:

� Does your resume and profile make relevance to the hiring manager?

� Is your resume job-specific (contains keywords, duties matching the job descriptions)?

� Does your resume sell rather than present you?

Appendix 1: Sample Chronological Resume

Accomplished and internationally-mindedQuality Management professional with 28 years of fruitful experiencein

electronics manufacturing field, seeking a position of a Quality Management Department Directorwithin a dynamic

and progressive setting to utilize extensive expertise and positively contribute to the employer’s further success

SUMMARY OF QUALIFICATIONS

Effective Communicator | Team Player | Analytical Thinker | Problem Solver | Goal-Driven Challenge Taker | Achiever

| Detail Oriented | Self Motivated | Exemplary Work Ethics | Talented Time Manager

• Proficient in development of quality and facility related Key Performance Indicators, performance monitoring and

improvement criteria together with action plans leading to quality and performance improvements

• Track record of designing and implementing highly-efficient Quality Management Systems, as well as Quality

Improvement Programs utilizing Six Sigma, TQM, and other approaches

• Excel at leading Quality Management functions and teams, supporting the organization is revenue generation

• Proven expertise in supervision of customer and 3rd party audits, formulating plans and strategies for achievement

and maintenance of compliance with international standards and government regulations (ISO9001, TS16949,

QC080000, EICC, as well as non-quality assurance certifications such as ISO14001, OHSAS18001, ISMS)

• Recognized throughout career for inevitable contribution at increasing companies’ operational excellence via

implementation of standardized benchmarking and best practice sharing in tooling management, barcode usage,

measurement system establishment and analysis, etc.

• Exceptional cross-functional collaboration and communications skills

CORE SKILLS AND COMPETENCIES

• Supplier Quality Management Systems • TQM, ISO, and QA Applications

• Customer and Supplier Quality Control and Engineering • Strategic Planning and Organization

• Test System Design and Data Generation • Benchmarking and Change Management

• Quality-related KPI Development • Six Sigma and International Quality Standards

PROFESSIONAL EXPERIENCE

UTAC, LTD. SINGAPORE

Corporate QRA Manager 2008 – present

Plan and manage integration of six facilities within UTAC Group, ensuring establishment of one shared Quality

Management System, brand, and strategy. Drive the implementation and enhancement of company’s QMS through

benchmarking and standardization of best practices. Develop corporate quality system policies and work instructions.

Develop Key Site Performance Indicators to measure work alignment with company’s vision and mission statement.

Consistently run site KPI achievement monitoring, prepare and present status reports to the management together with

improvement needs and corrective actions. Ensure correct understanding of customer requirements and immediate

execution of solutions in consistent and unified mannerby all six facilities.

• Designed benchmarking procedures and conducted high-quality benchmarking analysis, resulting in generation of

the best possible tool management system, as well as a Corporate Policy for proper identification of each tool’s life-

cycle.

• Initiated and conducted annual QRA Summits with participation of site line managers, top management, and

respective department heads to discuss company’s positioning bottlenecks and possible solutions, as well as

enhance employee belonging and establishment of one united company.

• Fully designed, developed, and established company’s QMS from scratch, appending it with a total of 50 Corporate

Policies and Quality Management Guidelines.

• Successfully consolidated supplier audits plans from all 6 facilities and generated an annual audit plan based on

facility’s proximity to suppliers. Managed to solve the long-lasting issue of redundant audits and cut auditing costs

by approximately $18,500.

R I C H A R D R .

O L I V A S

Block 305C #15-36 | Anchorvale Link , Singapore543350

+65 82286184 | richard_olivas@yahoo.com

• Proposed, developed, and implemented unified KPIs to measure facility’s real implementation of goals and

objectives, resulting in establishment of a performance-oriented work culture and more transparent evaluation of

facility’s work, which in its turn lead to deserved provision of the annual bonus packages.

• Created an online platform reflecting facility’s actual performance, increasing performance measurement

transparency, as well as respective information flow and accessibility to both the management and personnel.

• Developed new Customer Specs databases, as well as other QA Applications such as automated Abnormal Lot

Reporting, CAR, and Audit Systems.

ASAT, LTD. SINGAPORE

Director of Customer and Supplier Quality Engineering 1994 – 2008

Lead and manage Customer and Supplier Quality Engineering department with 5 employees and annual budget of

$750,000. Consistently collaborate with manufacturing, engineering, and QA staff to address and resolve customer and

supplier concerns. Generate annual and strategic quality improvement plans, policies, and processes to ensure

maintenance of desired level of quality for all goods and services. Advocate best practices in benchmarking, TQM

methodologies, ISO and PDCA concepts while managing and leading all Quality Control and Quality Engineering

procedures.

• Re-organized the Supplier Quality Engineering group assigning certain commodity type to each engineer and

ensuring thorough understanding of the later. Conducted Supplier Board Reviews and significantly reduced

supplier quality issues to 4-5 per month.

• Successfully developed and put in practice required Quality Improvement Programs including enhanced Process

Controls, OCAP, and Outgoing Gates, minimizing the number of quality excursions and time allotted for them.

• Formed cross-functional audit teams, increasing customer relationship management knowledge and understanding

of its importance among employees. The initiative resulted in achievement of 95% passing rate of customer

expectations and requirements within one operational year.

• Formed and managed a Six Sigma Team, delivered support in implementation of its program, resulting in

reduction of incorrect material usage rate, as well as number of assembly errors and customer complaints.

• Designed and developed company’s first web-based portal and database stressing on timely identification, receipt,

and resolving of quality issues, resulting in tremendous improvement of average response rate from 15-20 days to

up to 5 days. The system allowed proper tracking of closure and effectiveness of committed actions, as well as

eliminated manual data encoding.

• Leveraged on subject matter expertise in development and implementation of quality assurance, technical, and

customer servicing training programs for local engineers and respective staff members.

ALLEGRO MICROSYSTEM, INC. SINGAPORE

Maintenance Superintendent 1992 – 1994

Manage maintenance of company’s assembly equipment, ensuring immediate implementation of corrective actions to

keep high-level productivity, efficiency, and utilization of front line machines. Draw measurement analysis; present

findings and recommendations to the management. Develop a new calibration scheduling enhancement system.

• Introduced and applied TPM concepts, contributing with the realization of cost effective preventive maintenance

(controlled consumption, inventory of spare parts, etc.).

• Re-organized the maintenance team assigning problematic machinery to trained and specialized technicians, which

resulted in decrease of equipment downtime rate from 12% to 5%.

• Instituted the calculation of MTBF and MTBA, as well as Predictive Maintenance, allowing correct deriving of

failure predictions, and hence prevention of equipment downtime at the level of 1-2%.

• Increased utilization rate with 3% as a result of implementation of Modification Program for outdated equipment.

OTHER EMPLOYMENT

Engineering and Production Section Head • Amkor, Inc. • Singapore • 1986 – 1992

Test/Product Engineer • Philips, Inc.• Singapore • 1984

EDUCATION

International Business Management (e-learning program) • Open University of Hong Kong • 2011-present

Master of Science in Engineering Business Management • University of Warwick; Hong Kong Polytechnic University

Master of Business Administration (MBA) • Ateneo Graduate School of Business

Bachelor of Science in Electronics Engineering Technology • De La Salle University

HONORS

Peak Performance Award 2001 |Best Quality Improvement Team Award 1995• ASAT

Speaker on Outstanding SPC project for years of 1989 and 1990 •SPC International Conferences of 1989 and 1990

Dean’s List; Honorary Student• De La Salle University

Appendix 2: Sample Functional Resume

Determined professional with 20 years of expertise in software development and analysis, proven track record of

database management and solutions development, in addition with exemplary communication, organizational, and

technical skills seeking a position of Senior Application Developerto contribute to company’s further success.

Team Player | Effective Communicator | Problem Solver | Analytical Thinker | Relationship Builder | Self-Motivated

Detail Oriented | Talented Time Manager | Goal-driven Challenge Taker | Achiever

SUMMARY OF EXPERTISE

SYSTEM AND APPLICATION DEVELOPMENT

• Professionally utilized my technical skills to design, develop, and deploy databases, software solutions and intranet

information delivery system

• Re-designed and developed a software system, allowing extension the project without funding needs

• Wrote stored procedure for displaying EBITDA for each project,allowing senior management to make financial

decisions on project viability

• Designed overall architecture of new systems and developed DB2 procedures for retrieving data

• Designed and developed user interface allowing capture of data, display of various reports and one-click access to

report generation

• Developed a state-of-the-art transaction processing system allowing 9000 users to access the server

• Tested and replaced a system to ensure accurate update of financial data by event-driven processes

• Successfully developed safe and secure desktop solutions enabling commercial and government institutions

quickly gather, manage, and exchange information

• Designed and developed libraries and modules for reconciliation of data between SQL Server and Oracle, as well as

SQL server and company’s database

• Designed and developed a component-based Time Management system allowing insurance agents to maintain and

bill their time based on specific tasks, as well as to generate project specific reports

• Designed and developed an integrated set of telemarketing applications for Customer Service representatives’ use

• Designed and developed a system for managing vendor applications to city purchasing

ANALYSIS AND RESEARCH

• Developed and introduced innovative strategies for producing rapidly deployed, secure web enabled products for

multiple industries

• Continuously implemented risk assessment and reported on project progress

• Consistently analyzed project deliverables and assisted in their implementation

• Provided one-click solutions to most tasks within the system to simplify the project manager’s workflow

• Demonstrated exemplary communication skills and an ability to efficiently interact with personnel and customers

for gathering required information, defining system specifications and developing specific documentation

OTHER

• Effectively led a team of computer-based human resources procurement system developers

• Effectively led a team of web-based transaction processing system developers

• Coordinated and instructed numerous technical seminars designed to ease user transition to the environment

JOHN VONESH 2511 John Eppes Road, apt. 95, Herndon, VA 20171-4124

(703)-340-6110 | johnvonesh@yahoo.com

• Designed and developed coding standards handbook for a development team resulting in work efficiency and

reduction of confusion

• Prepared user manuals and customer documentation comprising various tools within the system

• Leveraged superior subject matter expertise to develop and conduct software applications trainings for department

and cross-functional personnel

• Assisted the leading accountant in developing code modules in Access to support processing of local financial

transactions

• Professionally updated certificate generation process adding additional data points to certificates

• Eagerly mentored junior as well as experienced programmers

• Fulfilled components writing responsibilities to provide support to users from Canada, the UK, and Ireland

• Performed effectively with minimum or no supervision, while efficiently handling multiple assigned tasks

EMPLOYMENT HISTORY

Meridian Knowledge Solutions, Herndon, VA

Senior Programmer Analyst • 10/2009-09/2011

USIS, Falls Church, VA

Programmer Analyst III • 09/2007-09/2009

Federal Reserve, Washington, DC

Senior Programmer Analyst • 02/2006-08/2007

Princeton Information, Washington, DC

Senior Programmer • 04/2005-02/2006

Tran Tech Inc., Alexandria, VA

Senior Developer • 03/2002-11/2004

Mind Bank Inc., McLean, VA

Senior Developer • 06/2001-02/2002

Life Minders Inc., Herndon, VA

Senior Developer • 12/2000-05/2001

Cross Tier, Fairfax, VA

Senior Developer • 04/2000-11/2000

Ciber Inc., Fairfax, VA

Senior Developer • 11/1997-04/2000

Nations Bank, Richmond, VA

Systems Analyst • 11/1996-11/1997

First Health Services Corporation, Glen Allen, VA

Programmer Analyst • 1992-1996

City of Richmond Virginia, Richmond, Virginia

Consultant Programmer • 09/1989-03/1992

EDUCATION

Bachelor in Information Technology • University of Phoenix • 2005-2009

TECHNICAL SKILLS

Microsoft SQL Server | JavaScript | C# | HTML | XML | ASP | ADO | .NET Framework | Microsoft Visual Basic | MTS

AJAX | Active X | IIS | JSON | COM/DCOM | CSS | MVC | Microsoft Site Server

PROFESSIONAL DEVELOPMENT

Various MIS College classes • J. Sergeant Reynolds College • 2004

MCSD Certification training completion • New Horizons TEC • 2000

Appendix 3: Sample Hybrid Resume

VINCENT TOTINO 499 South 2nd Street | Lindenhurst, New York 11745 | Phone: (516) 314-5512 | chin@optionline.net

Accomplished and highly-motivated professional seeking aLeading Online Marketing Specialist’s position within a

dynamic and progressive setting to utilize extensive expertise and positively contribute to the employer’s further success

PROFILE

Enthusiastic, forward-thinking, and goal-oriented Online Marketing and Search Engine Optimization Consulting Specialist with 8+ years of fruitful Online and Interactive Marketing experience, encompassing SEO strategy establishment and implementation, strategic market planning, as well as account management and relationship building. Proven success in revenue generation, and translating clients’ business goals into profitable SEO strategies.Extensive knowledge and expertise in linking strategies and other tactics to increase website rankings on natural search results.Outstanding leadership, managerial, and organizational skills with profound ability to direct, mentor, and motivate teams. Distinguishing ability to accomplish tasks independently or function efficiently as part of a team to achieve and surpass corporate goals. Excellent verbal and written communications, as well as collaboration skills with wide range of audiences.

CAREER HIGHLIGHTS

ONLINE MARKETING AND SEO:Established various SEO strategies for 40 media and retail websites, increasing search

traffic and rankings. Created Sponsorship and Pay-Per-Click accounts for approximately 150 websites on Google

AdWords, Yahoo! Search Marketing, and MSN.Reviewed Google Webmaster Tools and Google Analytics for individual

websites.Provided SEO recommendations to worldwide-known websites and companies.

CLIENT AND CUSTOMER RELATIONSHIP MANAGEMENT: Designed and delivered presentations to large and small groups at all professional levels. Collaborated with client companies to present developed SEO strategies and negotiate cooperation procedure. Ensured delivery of high-quality customer service through supervision of customer service representatives.Reviewed Organic/PPC listings with clients, made efficient recommendations, and therefore ensured maintenance of long-lasting relationship between the company and clients.

ORGANIZATIONAL ALIGNMENT AND REVENUE GENERATION:Efficiently collaborated with customers, clients, colleagues, and senior management to facilitate sales lifecycle. Presented recommendations on strategic changes to meet revenue generation goals. Successfully drove revenue of diverse range of products. Trained and mentored new employees in organizational procedures and SEO strategies.

CORE SKILLS AND COMPETENCIES

� AdWords Creation and Monitoring � SEO Techniques and Strategies � AdWords Express Campaign Management � Google Webmaster Tools and Google Analytics � SEO Audit and Consulting � Page Title and Metadata � Site Elements Optimization and Management � Google+, Facebook and other Social Media outlets

TECHNICAL EXPERTISE

Google Analytics | Web Ceo | Omniture Site Catalyst | HTML | CSS | JavaScript | Macromedia Flash | Dreamweaver | Joomla CMS | Experian Hitwise | Wordpress | Windows 95, 98, NT, 2000, XP, and VISTA | MS Office suite

PROFESSIONAL EXPERIENCE

SEO SPECIALIST/WEB ADMINISTRATOR 05/2011 – 11/2011

Parker Waichman Alonso | New York, NY Created Page Title and Metadata for numerous articles for YourLawyer.com and other websites under the company’s umbrella. Created Google Places, Bing Local, etc. and captured Local Search for the main website. Created and monitored AdWords and AdWords Express campaigns for SEM. Reviewed and implemented SEO techniques and strategies for websites. Reviewed Google Analytics and ranking reports for the websites to determine effectiveness of implemented SEO activities. Increased the number of visitors, unique visitors, and pageviews on YoutLawyer.com by 3-6% within 6 months in comparison with the previous year. Developed up-to-dated and more effective keyword-driven content for website pages, as well as created new pages and articles. Developed and monitored Google+, Facebook and other Social Media outlets for YourLawyer.com.

SEO CONSULTANT 10/2010 – 03/2011

Roundarch | New York, NY Leveraged subject matter expertise in performing SEO audits for clients’ websites and assisting in design and development of SEO strategies targeted at increase of ROI and visibility in organic search. Provided SEO strategies to Avis/Budget to provide increase in Local Search and the Semantic Web. Provided SEO recommendations to Roadrunner.com (Time Warner Cable) to increase ROI, visitor retention rate and search engine visibility. Reviewed and implemented SEO techniques and strategies for the websites. Analyzed and executed industry’s best practices, search technologies, opportunities, and solutions applicable to a site property.

SEO SPECIALIST 04/2010 – 10/2010

Tech Media Network | New York, NY

Was hired to create Page Title and Metadata for numerous articles for Space.com, LiveScience.com, TechNewsDaily.com, Newsarama.com, and BusinessNewsDaily.com.Proficiently provided SEO instructions to website writers and editors to create optimized articles. Developed and implemented embed codes for infographic images for possible linking of partners. Provided Metadata for front sections and categories of new websites. Reviewed and implemented SEO techniques and strategies for websites. Reviewed Google Webmaster Tools and Google Analytics for individual websites. Instructed new team members on SEO tools and techniques.

SEO MANAGER 10/2009 – 04/2010

Active Web Group | New York, NY

Developed and implemented SEO strategies, resulting in increased website rankings by 75% and natural search traffic by 55% across all major search engines. Increased first position rankings in Bing from 1 to 66 in two months. Created and implemented article submissions for inbound linking, leading to increase of inbound and internal site linking on Google from 140 and 125 to 619 and 537 respectively. Increased first-page rankings of the website by 130% combined from across all major search engines. Increased potential of sales lead generation from 1 to 6 per week as a result of effective SEO activities. Wrote new and more efficient keyword-driven content for the main pages of the website and helped increase rankings.

SEO TECHNOLOGIST 03/2007 – 04/2009

360i | New York, NY

Increased website rankings by 68% and natural search traffic by 77% for NBC Universal properties (NBC.com, MSNBC.com, AccessHollywood.com, NBCUniversalStore.com, NBCSports.com, CNBC.com, and others). Evaluated websites and provided technical SEO recommendations to help increase rankings and natural traffic for MTV.com, VH1.com, ComdeyCentral.com, Nick.com, Levenger.com, Men’sWarehouse.com, JCrew.com, and others. Performed technical site analysis, link analysis, as well as competitiveness and keyword research for current and potential clients.Optimized various site elements including site structure, links, and page content.Provided clients with recommendations on strategic Web 2.0 widget and video optimization.

SEO MANAGER 03/2003 – 02/2007

MedNet Technologies | New York, NY

Ensured overall operational management of development department, generating about $650K in revenue in 2006 (breakthrough increase of 30% in comparison with 2005). Supervised and directly implemented SEO practices for about 420 websites within organic and paid search. Developed a system for clients to utilize Sponsorship/Pay-Per-Click

advertisements for Yahoo! Search Marketing, Google AdWords, and MSN, generating approximately $4K revenue per month for the company.Performed negotiation of contracts, assistance in development of long-term plans, allocation and monitoring of budgets, and conducting of ROI studies.Established a productive work environment and optimized workflow processes. Employed, trained, and provided oversight of department staff.

EDUCATION

BACHELOR OF ARTS IN ECONOMICS St. John’s University | Jamaica, New York

CERTIFICATIONS

Certified Google Advertising Professional | Certified Yahoo! SSP

Appendix 4: Transferable Skills

Communication, Interpersonal Problem Solving, Multi-Tasking, Analytical, Computer and Technical, Research, Teamwork, Initiative and

Enterprise, Self-Management, Time Management, Planning and Organizing, Leadership and Management, Intercultural Communications

Honesty, Integrity, Flexibility, Adaptability, Reliability, Loyalty, Professionalism, Dedication/Hard Work, Work Ethics, Positive Attitude,

Self-Confidence,Willingness to Learn

Appendix 5: Resume Headings

PERSONAL INFORMATION

Personal Details

PERSONAL PROFILE

Career Profile, Career Summary, Personal Profile, Personal Summary, Professional Profile, Professional Summary

SKILLS AND ABILITIES

Areas of Ability, Areas of Experience, Areas of Expertise, Areas of Knowledge, Career Skills Summary, Certifications, Computer Knowledge,

Computer Skills, Core Competencies, Core Competencies and Knowledge, Core Strengths and Expertise, Demonstrated Abilities,

Endorsements, Key Competencies, Key Knowledge Areas, Knowledge, Language Competencies and Skills, Leadership Skills, Licenses,

Management Skills, Personal Attributes, Personal Strengths, Professional Experience, Professional Skills, Professional Skills and

Achievements, Professional Skills and Experience, Qualifications, Relevant Skills, Skills and Abilities, Skills Summary, Special Training,

Strengths, Summary of Qualifications, Technical Skills

EDUCATION

Academic Achievement/History/Background, Academic Training, Academic Qualifications, Additional Training, Accreditations,

Certifications, Conferences Attended, Education, Education Background, Educational Preparation, Educational Qualifications, Educational

Training, Education and Training, Examinations, Job Related Courses, Licenses, Professional Qualifications/Development/Training,

Qualifications, Relevant Education and Training, Short Courses, Training Courses Attended

EMPLOYMENT

Appointments, Career History, Career Background, Course Project Experience, Community Service, Employment, Employment

History/Experience/Record/Background, Experience, Internship Experience, Military Background, Positions Held, Professional

Background, Professional Employment, Voluntary Work, Work Experience, Work History, Work Background, Work Record

AWARDS AND SPECIAL ACHIEVEMENTS

Academic Awards, Achievements, Accomplishments, Awards, Conference Papers Delivered, Distinctions, Fellowships, Honors, Portfolio,

Prizes, Publications, State Representation, Scholarships, Special Achievements and Awards

MEMBERSHIPS

Professional, Social, Recreational Memberships, Professional Affiliation/Memberships, Positions of Responsibility Held

ACTIVITIES

Activities and Honors, Affiliations, Associations, Athletic Involvement, Civic Activities, College Activities, Community Activities, Community

Involvement, Extra-Curricular Activities, Hobbies/Interests/Activities/Leisure, Professional Activities, Professional Affiliations,

Professional Memberships, Volunteer Work

PUBLICATIONS

Articles/Books Published, Conference Presentations, Conventions, Current Research Interests, Exhibits, Papers, Presentations,

Professional Publications, Publications, Research Grants, Research Projects, Thesis

ADDITIONAL SECTIONS

Drivers License, Portfolio, Referees, References, Related Courses, Web Portfolio, Writing Samples, Letters of Recommendation

Appendix 6: Actions Verbs

ORGANIZING AND ADMINISTRATIVE

Achieved, Activated, Approved, Assembled, Arranged, Catalogued, Charted, Classified, Collected, Compiled, Corresponded, Described,

Dispatched, Distributed, Edited, Estimated, Executed, Gathered, Generated, Implemented, Inspected, Listed, Maintained, Monitored,

Observed, Operated, Organized, Overhauled, Prepared, Processes, Proofread, Provided, Published, Purchased, Recorded, Reduced,

Retrieved, Screened, Scheduled, Specified, Streamlined, Systematized, Tabulated, Updated, Validated, Verified

HELPING AND SUPPORTING

Adapted, Advised, Advocated, Aided, Answered, Assessed, Assisted, Brought, Clarified, Coached, Collaborated, Contributed, Coordinated,

Counseled, Dealt, Demonstrated, Diagnosed, Educated, Encouraged, Enlisted, Ensured, Expedited, Facilitated, Familiarized, Guided, Helped,

Inspired, Maintained, Modified, Motivated, Performed, Prevented, Referred, Rehabilitated, Represented, Simplified, Supported, Supplied,

Upheld, Volunteered

MANAGEMENT AND LEADERSHIP

Achieved, Administered, Analyzed, Appointed, Assigned, Attained, Chaired, Conceived, Contracted, Consolidated, Coordinated, Delegated,

Developed, Directed, Encouraged, Enhanced, Evaluated, Executed, Handled, Headed, Implemented, Improved, Incorporated, Increased,

Initiated, Inspired, Instituted, Launched, Led, Managed, Merged, Motivated, Navigated, Organized, Originated, Outlined, Oversaw, Planned,

Prioritized, Produced, Recommended, Re-evaluated, Reported, Reviewed, Scheduled, Strengthened, Supervised, United

TEACHING, TRAINING, AND COACHING

Adapted, Advised, Clarified, Coached, Communicated, Conducted, Coordinated, Critiqued, Defined, Demystified, Developed, Enabled,

Encouraged, Evaluated, Explained, Facilitated, Focused, Guided, Individualized, Informed, Initiated, Instilled, Instructed, Lectured,

Motivated, Persuaded, Presented, Set Goals, Stimulated, Taught, Tested, Trained, Transmitted, Tutored, Updated

MARKETING AND SALES Accomplished, Closed, Collaborated, Competed, Connected, Controlled, Dedicated, Demonstrated, Delivered, Designed, Developed, Devised, Edited,

Empowered, Established, Expanded, Experienced, Explored, Focused, Formulated, Founded, Generated, Identified, Implemented, Influenced, Initiated,

Increased, Interacted, Launched, Located, Managed, Monitored, Motivated, Networked, Organized, Performed, Persuaded, Planned, Positioned,

Presented, Prospected, Promoted, Rated, Reported, Resourced, Restructured, Resulted, Retained, Sales Oriented, Saved, Scheduled, Secured, Shaped,

Strategized, Supervised, Targeted, Trimmed, Upgraded

RESEARCH Analyzed, Clarified, Collected, Conceived, Critiqued, Detected, Diagnosed, Disproved, Evaluated, Examined, Extracted, Identified, Inspected, Interpreted,

Interviewed, Investigated, Organized, Researched, Reported, Reviewed, Searched, Studied, Summarized, Surveyed, Systematized, Wrote

FINANCIAL Adjusted, Administered, Allocated, Analyzed, Appraised, Assessed, Audited, Balanced, Budgeted, Calculated, Compared, Computed, Conserved,

Corrected, Developed, Estimated, Forecasted, Managed, Marketed, Measured, Netted, Planned, Prepared, Programmed, Projected, Qualified, Reconciled,

Reduced, Re-evaluated, Researched, Retrieved, Sold

TECHNICAL Adapted, Analyzed, Applied, Assembled, Assessed, Audited, Built, Calculated, Computed, Coded, Configured, Constructed, Converted, Debugged,

Designed, Determined, Devised, Engineered, Enhanced, Established, Fabricated, Fixed, Formulated, Identified, Implemented, Integrated, Initiated,

Inspected, Installed, Maintained, Operated, Overhauled, Printed, Programmed, Rectified, Regulated, Remodeled, Repaired, Restored, Solved,

Specialized, Standardized, Studied, Trained, Troubleshot, Upgraded, Utilized, Verified, Wired, Won

CREATIVE Acted, Adapted, Applied, Composed, Conceived, Conceptualized, Created, Customized, Designed, Developed, Directed, Established, Evaluated,

Fashioned, Formed, Formulated, Founded, Illustrated, Initiated, Instituted, Integrated, Introduced, Invented, Loaded, Originated, Perceived, Performed,

Photographed, Planned, Presented, Produced, Refined, Revitalized, Rewrote, Shaped, Updated

COMMUNICATION Addressed, Advertised, Arbitrated, Arranged, Articulated, Authored, Collaborated, Communicated, Composed, Consulted, Corresponded, Counseled,

Convinced, Developed, Defined, Directed, Drafted, Edited, Enlisted, Formulated, Incorporated, Influenced, Interpreted, Lectured, Marketed, Mediated,

Moderated, Motivated, Negotiated, Persuaded, Promoted, Publicized, Reconciled, Reunited, Renegotiated, Reported, Resolved, Spoke, Summarized,

Translated, Wrote

INITIATIVE Created, Designed, Devised, Established, Formulated, Generated, Initiated, Introduced, Launched, Originated, Redesigned, Set up, Started

PROBLEM SOLVING Analyzed, Corrected, Eliminated, Evaluated, Examined, Identified, Investigated, Reduced, Reorganized, Reshaped, Resolved, Reviewed, Revised,

Simplified, Solved, Streamlined

ACCOMPLISHMENT/ACHIEVEMENT Accomplished, Achieved, Attained, Completed, Conducted, Delivered, Demonstrated, Developed, Effected, Enhanced, Expanded, Generated,

Implemented, Improved, Increased, Launched, Maintained, Managed, Negotiated, Obtained, Performed, Pioneered, Reduced, Resolved, Restored,

Secured, Succeeded, Spearheaded, Transformed