Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles, September 5-6 Policy making in an information wired environment:

Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,

September 5-6

Policy making in an information wired environment: re-aligning government and governance relationships

by complexity thinking

Policy making in an information wired environment: re-aligning government and governance relationships

by complexity thinking

Claudio Inguaggiato - Coordination Unit in Regione Piemonte

Sylvie Occelli - Ires Piemonte

non integrazioneapplicazioni

difficoltà trattenere staff qualificato

carenza strategia ICT

spesa ICT elevata

adozione da parte utenti

struttura organizzazione scarse motivazioni

competenze non adeguate del personale

mancanza assistenza addestramento personale

riduzione spostmenti dipendenti

miglioramento comunicazione interna

maggiore collaborazione con soggetti esterni

riduzione pratiche burocratiche

riduzione numero utenti agli sportelli

risparmi costi/tempi fornitura servizi

claudio [email protected]@.ires.piemonte.it


September 5-6

acknowledging a variety of actors’ views

(government organizations, societal

partners, scientists)

Background issues…

need for a whole government

approach ICT spreading and

establishment of new kind of socio-technical

systems

How to re-align the relationships between government and governance: the point of view of government actors …


September 5-6

3) concluding remarks: some priority issues

3) concluding remarks: some priority issues

Contents

1) the Piedmont case study: a) the regional context; b) a network

approach to municipality aggregation

1) the Piedmont case study: a) the regional context; b) a network

approach to municipality aggregation

2) implications: how complexity thinking could

help re-aligning the government/governance

relationships

2) implications: how complexity thinking could

help re-aligning the government/governance

relationships


September 5-6

81.062.0

59.052.0

55.0

81.0

70.0

62.0

73.062.0

64.0

62.070.0

62.0

75.068.0

65.0

59.073.0

75.0

81.0

78.0

52.062.0

68.0

81.0

73.0

55.064.0

65.0

78.073.0

NEEDS

QoS

PROMOTION

NORMS_POP

SIMPLIFICATION_POP

ACCESS_POPEMPLOYEE_POP

LA_INTEROPERABILITY_POP

A widespread ICT diffusion Difficulties to handle to cascade of

changes Limited understanding of the

relationships between front office action domains and back-office initiatives

Some structural features are more binding

Relationships between (front office) action domains (red symbols) and back office improvement initiatives (green symbols) for population service deliver by Piedmont municipalities 2011

1) The Piedmont case study: a)the regional context


September 5-6

Main problems faced by regional government: to leverage its authority in such a way to avoid the negative consequences associated with deliberated top-down or spontaneous bottom up initiativesto assume its responsibility in making the aggregation process as smooth and effective as possible

One of the biggest Italian regions (more than 4 million inhabitants), Piedmont accounts for 8% of the population of the countryIt has a very high number of municipalities (1206)There are few larger cities (Turin the regional capital and the province head cities) and a majority of small and very small municipalities (80% has less than 5000 inhabitants)

1) The Piedmont case study: b1) a network approach to municipality aggregations


September 5-6

Intensity of participation to clusters of Piedmont

municipalities

Intensity: up triangle = 1, square=2, circle=3.Province: red=Turin, orange=Cuneo, dark green=Alessandria, light blue=VCO, light green =Biella, yellow =Novara, dark blue=Vercelli, violet=Asti

1) The Piedmont case study: b) a network approach to municipality aggregations

Aggregations:Provinces, which divide the regional territory in 8 local areasTerritorial Pacts, aggregating half of the municipalities in 16 larger communities Areas for Integrated Projects aggregating about 60% of the 1206 municipalities in 18 areasIntegrated territorial programs, resulting from the aggregation of 80% of the municipalities in 29 areas,

Piedmont re-known wine Area !!!Piedmont re-known wine Area !!!


September 5-6

2) Implications of the Piedmont case study

Application of (SNA) system thinking helps framing the problemNot a trivial result in government organizations !!

Application of (SNA) system thinking helps framing the problemNot a trivial result in government organizations !!

A) Extending the perspective of observation of a policy problem. simplification: “subtracting the obvious, and adding the

meaningful” co-evolution in the knowledge perspectives of the involved people widespread usage of social-based web applications convey a novel

way to appreciate phenomena need to link better the (internal) view of a problem, with the many

other (external) views. Role of cognitive mediation artefacts: what knowledge project, underlying the application of a certain artefact within a certain context, is expected to deliver the most in establishing, reinforcing and enriching that linking?


September 5-6

B)Empowering the government actors: developing a capability to properly extract and tailor the information to the policy tasks/practicesData availability: easy, secure, reliable, inexpensive, accessible and timely data, in fact, are key data features in supporting this capability (big data and open data)Transform data/information into knowledge: data/information should make sense for situated governmental actions. This is largely overlooked by conventional tools

2) Implications of the Piedmont case study

Application of the SNA helps framing the problem. Not a trivial result in government organizations !!

Application of the SNA helps framing the problem. Not a trivial result in government organizations !!


September 5-6

a. Extension of the policy perspectives, by complexity thinking, should primarily aim at favoring inter-organizational linkages

b. Exploring the significance of information in policy practices, i.e. the functions cognitive mediation artifacts can play in appropriating existing data and in supporting routinely vs. not routinely tasks

c. Taking advantage of the experience gained by government actors in carrying out ICT-supported (complexity based) own policy activities, i.e. exploiting knowledge flows from interpreted information, such as good practices and stories

3) Concluding remarks

Nurturing a trans-disciplinary system approach to policy activities: priority issues

Nurturing a trans-disciplinary system approach to policy activities: priority issues

Thank you for the attention

Documents

Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles, September 5-6 Policy making in an information wired environment: