Complimentary material for the book “Software …...Copyright material Distributed under Creative Commons CC-BY 2.0 license. You can use the material for education purpose freely

Copyright material Distributed under Creative Commons CC-BY 2.0 license. You can use the material for education

purpose freely if attribution of source of the material is provided. For commercial inquiries please contact Ashfaque

Ahmed at [email protected]. Do not duplicate and do not give it to any other person or entity.

Complimentary material for the book “Software Engineering in the Agile World”

(ISBN: 978-1983801570) published by Create Space Independent Publishing Platform,

USA

Author - Ashfaque Ahmed

mailto:[email protected]




Technical support system JSP files

JSP file: admin_after_login.jsp

----------- ----------------------------------

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"

"http://www.w3.org/TR/html4/loose.dtd">

<html>

<head>

<meta http-equiv="Content-Type" content="text/html; charset=utf-8">

<title>Customer support system</title>

<link href="style.css" rel="stylesheet" type="text/css">

</head>

<body>

<div id="top_links">

<div id="header">

<h1>Customer support system<span class="style1"></span></h1>

<h2>Welcome to Customer support system</h2>

</div>

<div id="navigation">

<ul>

<li><a href="index.jsp">Home</a></li>

<li><a href="assign_issue_req.jsp">Assign issue</a></li>

<li><a href="edit_profile.jsp">edit account</a></li>

<li><a href="logout.jsp">Logout</a></li>

</ul>

</div>

<table style="width:897px; background:#FFFFFF; margin:0 auto;">

<tr >

<td width="300" valign="top" style="border-right:#666666 1px dotted;">

<div id="services"><h1></h1>





</div>

</td>

<td width="1200" valign="top">

<%

String userName = null;

String sessionID = null;

Cookie[] cookies = request.getCookies();

if(cookies !=null){

for(Cookie cookie : cookies){

if(cookie.getName().equals("username")) {userName = cookie.getValue();}

}}

else {response.sendRedirect("login.jsp");}

%>

<div id="welcome" style="border-right:#666666 1px dotted;"><h1>You have

successfully logged in the system. PLEASE CHOOSE WHAT YOU WANT TO

CREATE FROM THE TOP MENU</h1><br>

<table align="center" bgcolor="white">

<tr>

</tr>

<tr>

<td>

</td>

</tr>

</table>

</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;">

<center></center>

</div>





</td>

</tr></table>

<div id="footer_top">

<div id="footer_navigation">

</div>

<div id="footer_copyright" >

<center></center><br>

<p></p>

Designed & Developed by Ashfaque Ahmed. Distributed under Creative Commons CC-

BY 2.0 license.

You can use the material for education purpose freely if attribution of source of the

material is provided.

For commercial inquiries please contact Ashfaque Ahmed at <a

href=mailto:[email protected]>[email protected]</a></div>

</div>

<script type="text/javascript">

document.onload = ctck();

</script>

</div>

</body>

</html>

------------ -------------------------

JSP file: assign_issue_req.jsp

------------ ------------------------------



<html>

<head>

<SCRIPT LANGUAGE="JavaScript">

function validate(form)

{

for(var i=0; i<form.elements.length; i++)

{





if(form.elements[i].value == "")

{

alert("Fill out all Fields")

form.elements[i].focus()

return false

}

}

if(document.F1.title.value=="-1")

{

alert("Please select title")

document.F1.title.focus()

return false

}

if(document.F1.assigned_to.value=="-1")

{

alert("Please select assigned_to")

document.F1.assigned_to.focus()

return false

}

return true

}

</SCRIPT>





function ctck1()

{

var sds = document.getElementById("form");

}

</script>

</head>

<body>


<%








if(cookies !=null){



}}


%>

<div id="header">

<h1>Smart City System<span class="style1"></span></h1>

<h2>Welcome to Brisbane Smart city</h2>

</div>


<ul>




</ul>

</div>


<tr >



</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>assign issue

form</h1><br>






<tr>

</tr>

<tr>

<td>

<form name=F1 onSubmit="return validate(this)"

action="assign_issue_res.jsp" >

<table cellspacing="5" cellpadding="3">

<tr><td>Select Title:</td><td>

<select name="title" id="title"><option value="">--- Select ---

</option>

<%

Connection con=DB_connection.DBConnection();

String open_status = "o";

PreparedStatement ps=con.prepareStatement("Select * from issue where open_status='o'

and assign_status='n'");

ResultSet rs=ps.executeQuery();

while (rs.next())

{

%> <option value="<% out.print(rs.getInt(1)); %>"><% out.print(rs.getString(2));

%></option> <%

}

%>

</select>

</td></tr>

<tr><td>Select Developer:</td><td>

<select name="assigned_to" id="assigned_to"><option value="">--- Select ---

</option>

<%

Connection con1=DB_connection.DBConnection();

PreparedStatement ps1=con1.prepareStatement("Select * from user_table where

usertype='d'");

ResultSet rs1=ps1.executeQuery();

while (rs1.next())

{

%> <option value="<% out.print(rs1.getInt(1)); %>"><% out.print(rs1.getString(3));

%></option> <%

}





%>

</select>

</td></tr>

<tr><td></td><td><input type="submit"

value="Submit"/>

<INPUT TYPE=RESET

VALUE="CLEAR"></td></tr>

</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.









</div>



</script>

</div>

<%@ page import="java.sql.*"%>

<%@ page import="java.io.*" %>

<%@ page import="javax.servlet.*"%>

<%@ page import="tech_support.*" %>

</body>

</html>

------------- ----------------------

JSP file: assign_issue_res.jsp

----------- -----------------------------



<html>

<head>




</head>

<body>


<div id="header">



</div>


<ul>








</ul>

</div>


<ul>

</ul>

</div>


<tr >


</td>


<table>

<%




if(cookies !=null){



}}


%>

<%

String assigned_to =request.getParameter("assigned_to");

int assigned_to_int = Integer.parseInt(assigned_to);

String title =request.getParameter("title");

int title_int=Integer.parseInt(title);


PreparedStatement ps=con.prepareStatement("select username from user_table

where no="+assigned_to_int );


if(rs.next()){





assigned_to=rs.getString(1);

}


PreparedStatement ps1=con1.prepareStatement("update issue set assigned_to

=?, assigned_by=?, assign_status='a' where accountno=?" );

ps1.setString(1, assigned_to);

ps1.setString(2, userName);

ps1.setInt(3, title_int);

ps1.executeUpdate();

out.print("issue assigned successfully");

%>

</table>



<p></p>


BY 2.0 license.





</div>





----------- ---------------------------------

JSP file: close_issue_req.jsp

----------- ------------------------



<html>

<head>



{






{


{


//document.F1.username.focus()


return false

}

}

return true

}

</SCRIPT>





function ctck1()

{


}

</script>

</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="create_issue_req.jsp">Create issue</a></li>





<li><a href="reassign_issue_to_dev_req.jsp">assign issue</a></li>



</ul>

</div>


<tr >



</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>close issue

FORM</h1><br>


<tr>

</tr>

<tr>

<td>


action="close_issue_res.jsp" >


<tr><td><select name="title"

id="title"><option value="">--- Select ---

</option>

<%




if(cookies !=null){



}}


%>

<%







and assign_status='a' and created_by=? ");

ps.setString(1, userName);


while (rs.next())

{


%></option> <%

}

%>

</select>

</td></tr>

<tr><td><input type="submit"

value="Submit"></td>

<td><INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>







</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>





</body>

</html>

------------ -------------------------

JSP file: close_issue_res.jsp

-------------------- ---------------------



<html>

<head>




</head>





<body>


<%




if(cookies !=null){



}}


%>

<div id="header">



</div>


<ul>


<li><a href="create_issue_req.jsp">create Issue</a></li>

<li><a href="reassign_issue_to_dev_req.jsp">Reassign issue to developer</a></li>



</ul>

</div>


<ul>

</ul>

</div>


<tr >


</td>






<table><%




PreparedStatement ps1=con1.prepareStatement("update issue set

assign_status='n', open_status='c' where accountno=?" );



out.print("issue closed successfully");

%>

</table>



<p></p>


BY 2.0 license.





</div>





---------------- -------------------------

JSP file: create_acc_admin_req.jsp

------------------- ------------------------

create_acc_student_req.jsp





------------ --------------- -----------------



<html>

<head>



{

for(var i=0; i<3; i++)

{

if(!isNaN(form.elements[i].value))

{

alert("This Field must be in Characters")

form.elements[i].value=""


return false

}

}

if(document.F1.password.value!=document.F1.repassword.value)

{

alert("retype password is not matching with password. Please re-enter

repassword");

document.F1.repassword.value=""

document.F1.repassword.focus()

return false

}

if(!isNaN(document.F1.phone.value))

{

if(document.F1.phone.value >9999999999 )

{

alert("Phone number must be 10 digits long. Please re-enter phone

number")

document.F1.phone.value=""

document.F1.phone.focus()

return false

}

}

else

{

alert("This field must be number")



return false





}


{


{



return false

}

}

return true

}

</SCRIPT>





function ctck1()

{


}

</script>

</head>

<body>


<div id="header">



</div>


<ul>






</ul>

</div>


<tr >



</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>CREATE

administrator ACCOUNT FORM</h1><br>


<tr>

</tr>

<tr>

<td>


action="registration_servlet" >


<tr><td> NAME:</td><td><input

type="text" name="name" /></td></tr>

<tr><td>USER NAME:</td><td> <input

type="text" name="username"/></td></tr>

<tr><td>ADDRESS:</td><td> <input

type="text" name="address"/></td></tr>

<tr><td>PASSWORD:</td><td> <input

type="password" name="password"/></td></tr>

<tr><td>RE-PASSWORD:</td><td> <input

type="password" name="repassword"/></td></tr>

<tr><td>email:</td><td> <input type="text"

name="email"/></td></tr>

<tr><td>PHONE:</td><td> <input type="text"

name="phone"/></td></tr>

<tr><td> <input type="hidden" name="usertype"

value="a" /></td></tr>






value="Submit"/>

<INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>







</script>

</div>

</body>

</html>

----------------------- -------------------

JSP file: create_acc_admin_res.jsp

---------------- -----------------------------



<html>

<head>




</head>

<body>


<%




if(cookies !=null){



}}


%>

<div id="header">







</div>


<ul>


<li><a href="assign_issue_req.jsp">Assign issue</a></li>



</ul>

</div>


<ul>

</ul>

</div>


<tr >


</td>


<h2>welcome. Your account has been created.</h2>

<%

%>

</table>



<p></p>


BY 2.0 license.









</div>





----------- --------------------------------

JSP file: create_acc_customer_req.jsp

------------------------ -------------------------

create_acc_student_req.jsp

------------ --------------- -----------------



<html>

<head>



{


{


{




return false

}

}


{


repassword");



return false

}






{


{


number")



return false

}

}

else

{




return false

}


{


{



return false

}

}

return true

}

</SCRIPT>





function ctck1()

{


}





</script>

</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="create_issue_req.jsp">create issue</a></li>

<li><a href="close_issue_req.jsp">close issue</a></li>

<li><a href="reassign_issue_to_dev.jsp"><SR>reassign issue</SR></a></li>

</ul>

</div>


<tr >



</div>

</td>



customer ACCOUNT FORM</h1><br>


<tr>

</tr>

<tr>

<td>























value="c" /></td></tr>


value="Submit"/>

<INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>







</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>

</body>

</html>

--------------- --------------------------

JSP file: create_acc_customer_res.jsp

----------------- --------------------------------



<html>

<head>




</head>

<body>


<%








if(cookies !=null){



}}


%>

<div id="header">



</div>


<ul>



<li><a href="reassign_issue_to_dev_req.jsp"><SR>reassign issue</SR></a></li>


<li><a href="logout.jsp">logout</a></li>

</ul>

</div>


<tr >


</td>


<h2>welcome. Your account is created.</h2>





<%

%>

</table>



<p></p>


BY 2.0 license.





</div>





--------------- ------------------------------------

JSP file: create_acc_developer_req.jsp

---------------- ---------------------------------



<html>

<head>



{


{


{




return false





}

}


{


repassword");



return false

}


{


{


number")



return false

}

}

else

{




return false

}


{


{



return false

}

}

return true





}

</SCRIPT>





function ctck1()

{


}

</script>

</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="view_issue_req.jsp">view issue</a></li>

<li><a href="reassign_issue_to_cust_req.jsp"><SR>reassign issue</SR></a></li>

</ul>

</div>


<tr >



</div>

</td>







developer ACCOUNT FORM</h1><br>


<tr>

</tr>

<tr>

<td>



















value="d" /></td></tr>


value="Submit"/>

<INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>

</div>

</td>







<center></center>

</div>

</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>

</body>

</html>

------------------------ -------------------------

JSP file: create_acc_developer_res.jsp

---------------------- -----------------------



<html>

<head>








</head>

<body>


<%




if(cookies !=null){



}}


%>

<div id="header">



</div>


<ul>


<li><a href="view_issue_req.jsp">view issue</a></li>




</ul>

</div>






<tr >


</td>


<h2>welcome. Your account is created.</h2>

<%

%>

</table>



<p></p>


BY 2.0 license.





</div>





--------------------- -------------------------

JSP file: create_acc_err.jsp

--------------- ------------------------







<html>

<head>




</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="login.jsp">login</a></li>

</ul>

</div>


<tr >


</td>


<%

%>

<table><%

int err = (Integer) request.getAttribute("err");

out.print("<table align='left' cellspacing='5' cellpadding='5'>");





if (err==1) {out.print("<tr><td>Incorrect User Name, Password or Account No! Please

try again</td></tr>");}

if (err==2) {out.print("<tr><td>Registration Failed! Please try

again</td></tr>");}

out.print("</table>");

%></table><%

%>

</table>



<p></p>


BY 2.0 license.





</div>





----------------------- ---------------------------

JSP file: create_issue_req.jsp

---------------- -------------------------



<html>

<head>



{


{






{




return false

}

}

if(document.F1.description.value.length>100)

{

alert("Please make description up to 100 character long");

document.F1.description.value=""

document.F1.description.focus()

return false

}


{


{




return false

}

}

return true

}

</SCRIPT>


<title>Technical support System - TSS</title>



function ctck1()

{


}

</script>





</head>

<body>


<div id="header">

<h1>Technical Support System<span class="style1"></span></h1>

<h2>Welcome to technical support</h2>

</div>


<ul>






</ul>

</div>


<tr >



</div>

</td>



issue FORM</h1><br>


<tr>

</tr>

<tr>

<td>





<form name=F1 id=F1 onSubmit="return validate(this)"

action="create_servlet" >


<tr><td> Title:</td><td><input type="text"

name="title" /></td></tr>



<tr><td>Description:</td><td><textarea name="description"

form="F1">Enter text here...</textarea>

<%




if(cookies !=null){



}}


%>

<% out.print("<tr><td> <input type=hidden

name=created_by value =" +userName );%>

<% out.print("/></td></tr> ");

%>

<tr><td><input type="submit" name = submit

value="Submit"/></td>

<td><INPUT TYPE=RESET name = reset

VALUE="CLEAR"/></td></tr>

</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>





</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>





</body>

</html>

--------------------- -----------------------------

JSP file: create_issue_res.jsp

---------------- ----------------------



<html>

<head>








</head>

<body>


<%




if(cookies !=null){



}}


%>

<div id="header">



</div>


<ul>






</ul>

</div>


<ul>

</ul>

</div>






<tr >


</td>



<div id="welcome" style="border-right:#666666 1px dotted;"><h1>Issue has

been successfully created. </h1><br>


<tr>

</tr>

<tr>

<td>

</td>

</tr>

</table>

</div>

</td>

<table>

</table>



<p></p>


BY 2.0 license.





</div>









---------------- ---------------- ----------------

JSP file: customer_after_login.jsp

---------------- -----------------------------------



<html>

<head>





function ctck1()

{


}

</script>

</head>

<body>


<%




if(cookies !=null){



}}


%>

<div id="header">







</div>


<ul>





<li><a href="logout.jsp">logout</a></li>

</ul>

</div>


<tr >



</div>

</td>



successfully logged. Please choose any of the

above menu to view reports.</h1><br>


<tr>

</tr>

<tr>

<td>

</td>

</tr>

</table>

</div>

</td>



<center></center>





</div>

</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>

</body>

</html>

----------------------------- ----------------

JSP file: developer_after_login.jsp

----------------- --------------------------



<html>

<head>








</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="view_issue_req.jsp">View issue</a></li>


< <li><a href="edit_profile.jsp">edit account</a></li>


</ul>

</div>


<tr >



</div>

</td>


<%








if(cookies !=null){



}}


%>


successfully logged in the system. PLEASE CHOOSE WHAT YOU WANT TO

CREATE FROM THE TOP MENU</h1><br>


<tr>

</tr>

<tr>

<td>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>



</div>







<p></p>


BY 2.0 license.





</div>



</script>

</div>

</body>

</html>

----------------------- -----------------------

JSP file: edit_profile.jsp

---------------------- ---------------------



<html>

<head>



{


{


{




return false

}

}


{






repassword");



return false

}


{


{


number")



return false

}

}

else

{




return false

}


{


{



return false

}

}

return true

}

</SCRIPT>









function ctck1()

{


}

</script>

</head>

<body>


<%

%>

<div id="header">



</div>


<ul>


<li><a href="login.jsp">Login</a></li>

<li><a href="logout.jsp">Log out</a></li>

</ul>

</div>


<tr >



</div>

</td>






<div id="welcome" style="border-right:#666666 1px dotted;"><h1>Edit

profile</h1><br>


<tr>

</tr>

<tr>

<td>


action="updated_profile.jsp" >


<% try {




if(cookies !=null){


if(cookie.getName().equals("username")) {userName =

cookie.getValue();}

}}


Connection con = DB_connection.DBConnection();

PreparedStatement ps=con.prepareStatement("Select * from user_table where

username ='"+userName+"'");

System.out.print (userName);


while(rs.next()){

%>

<tr><td> <input type="hidden" name="no" value

="<%=rs.getInt(1)%>"></td></tr>

<tr><td> NAME:</td><td><input type="text" name="name"

value ="<%=rs.getString(2)%>"/></td></tr>

<tr><td>USER NAME:</td><td> <input type="text"

name="username" value ="<%=rs.getString(3)%>"></td></tr>

<tr><td>ADDRESS:</td><td> <input type="text"

name="address"value ="<%=rs.getString(4)%>"></td></tr>





<tr><td>PASSWORD:</td><td> <input type="password"

name="password"value ="<%=rs.getString(5)%>"></td></tr>

<tr><td>RE-PASSWORD:</td><td> <input type="password"

name="repassword"value ="<%=rs.getString(6)%>"></td></tr>


name="email"value ="<%=rs.getString(7)%>"></td></tr>


name="phone"value ="<%=rs.getInt(8)%>"></td></tr>

<tr><td> <input type="hidden" name="usertype" value

="<%=rs.getString(9)%>"></td></tr>

<tr><td></td><td><input type="submit" value="Submit"/>

<INPUT TYPE=RESET VALUE="CLEAR"></td></tr>

<%

}

} catch (SQLException e) {

e.printStackTrace();

}

%>

</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>







</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>





</body>

</html>

-------------------- ----------------------

JSP file: index.jsp

------------- ---------------------



<html>

<head>





function ctck()

{






}

</script>

</head>

<body>


<div id="header">



</div>


<ul>

<li><a href="create_acc_customer_req.jsp">Create Account</a></li>

<li><a href="login.jsp">Login</a></li>

</ul>

</div>


<tr >


<div id="services">

<p>PLEASE CHOOSE ONE OF THE MENUS ABOVE TO CREATE A SUITABLE

ACCOUNT.

IF YOU HAVE A VALID ACCOUNT THEN PLEASE LOGIN.</p><br>

</div>

</td>




<tr>

<P>Welcome to the portal of customer technical support. </P>





<P>We provide fast and transparent customer technical support. Once a

customer complaint is registered then

it is immediately assigned to the concerned person for fixing the problem.

Once the person makes a fix then

the customer is notified. If the fix is as per satisfaction of the customer

then the customer can close

the complaint.</P>

<P>If a complaint is not fixed as per satisfaction of the customer then the

customer can reassign the

complaint to the concerned person for fixing.</P>

</tr>

<tr>

</tr>

</td>

</tr>

</table>

</div>

</td>


</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>







</script>

</div>

</body>

</html>

----------------- -------------------------

JSP file: login.jsp

---------------------- -----------------



<html>

<head>


function check(form)

{


{


{



return false

}

}

if(document.F1.usertype.value=="-1")

{

alert("Please select usertype")

document.F1.usertype.focus()

return false

}

if(!isNaN(document.F1.username.value))

{

alert("User Name must be characters & can't be null")

document.F1.username.value=""

document.F1.username.focus()

return false

}






{

alert("Password and reapssword must match")



return false

}

return true

}

</SCRIPT>





function ctck()

{


}

</script>

</head>

<body>


<div id="header">


<h2>Welcome to the Customer support system</h2>

</div>


<ul>


</ul>

</div>

<h3>Hi, Please login.</h3>






<tr >


<div id="services"><ul>

</ul>

</div>

</td>


<div id="welcome" style="border-right:#666666 1px

dotted;"><h1>Login</h1><br>


<tr>

</tr>

<tr>

<td><div></div>

<form name=F1 onSubmit="return check(this)"

action="login_servlet" >






<tr><td>REPASSWORD:</td><td> <input


<tr><td>Select usertype</td><td>

<select name="usertype" id="usertype">

<option value="-1">--- Select ---</option>

<option value="c"

>Customer</option>

<option value="d"

>Developer</option>

<option value="a"

>Administrator</option>

</select>

</td></tr>


value="Submit"></td><td>






</table>

</form>

</td>

</tr>

</table>

</div>

</td>


</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>

</body>

</html>

----------------- ------------------------





JSP file: logout.jsp

-------------- -----------------------



<html>

<head>


function check(form)

{


{


{



return false

}

}

if(document.F1.usertype.value=="-1")

{

alert("Please select usertype")

document.F1.usertype.focus()

return false

}

if(!isNaN(document.F1.username.value))

{

alert("User Name must be characters & can't be null")

document.F1.username.value=""

document.F1.username.focus()

return false

}

if(!isNaN(document.F1.password.value))

{

alert("Password must be characters & can't be null")

document.F1.password.value=""

document.F1.password.focus()

return false

}

return true

}

</SCRIPT>









function ctck()

{


}

</script>

</head>

<body>


<div id="header">


<h2>Welcome to the Customer support system</h2>

</div>


<ul>


</ul>

</div>

<%

//allow access only if session exists




if(cookies !=null){


if(cookie.getName().equals("username")) userName = cookie.getValue();

cookie.setMaxAge(0);

}

}

%>

<h3>Hi <%=userName %>, You have successfully logged out. Please log in to

continue.</h3>






<tr >


<div id="services"><ul>

</ul>

</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>LOGIN

FORM</h1><br>


<tr>

</tr>

<tr>

<td><div></div>

<form name=F1 onSubmit="return check(this)"

action="login_servlet" >






<tr><td>REPASSWORD:</td><td> <input


<tr><td>Select usertype</td><td>

<select name="usertype" id="usertype">

<option value="-1">--- Select ---</option>

<option value="a"

>Administrator</option>

<option value="c"

>Customer</option>

<option value="d"

>Developer</option>

</select>

</td></tr>


value="Submit"></td><td>






</table>

</form>

</td>

</tr>

</table>

</div>

</td>


</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>

</body>

</html>

-------------------- ----------------------





JSP file: reassign_issue_to_cust_req.jsp

--------------- -----------------------------------



<html>

<head>



{

if(document.F1.department.value.length>100)

{

alert("Please make department up to 100 character long");

document.F1.department.value=""

document.F1.department.focus()

return false

}


{


{




return false

}

}

return true

}

</SCRIPT>





function ctck1()

{






}

</script>

</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="view_issue_req.jsp">View issue</a></li>



</ul>

</div>


<tr >



</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>reassign issue

to customer FORM</h1><br>


<tr>

</tr>





<tr>

<td>


action="reassign_issue_to_cust_res.jsp" >




</option>

<%




if(cookies !=null){



}}


%>

<%


String assigned_to = "o";


and assigned_to=?");



while (rs.next())

{


%></option> <%

}

%>

</select></td></tr>


value="Submit"/>





<INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>









</body>

</html>

--------------- ---------------------------

JSP file: reassign_issue_to_cust_res.jsp

---------------------- -----------------------------------



<html>

<head>




</head>

<body>


<%




if(cookies !=null){



}}


%>

<div id="header">







</div>


<ul>


<li><a href="view_issue_req.jsp"><SR>reassign issue</SR></a></li>



</ul>

</div>


<ul>

</ul>

</div>


<tr >


</td>


<table><%

String assigned_to="";


int title_int = Integer.parseInt(title);


PreparedStatement ps=con.prepareStatement("select created_by from issue

where accountno=?" );

ps.setInt(1, title_int);


if(rs.next()){


}







=?, assigned_by=?, assign_status='a'"

+ ", open_status='o' where accountno=?" );





out.print("issue reassigned to customer successfully");

%>

</table>



<p></p>


BY 2.0 license.





</div>





------------------ ------------------------------------

JSP file: reassign_issue_to_dev_req.jsp

---------------------------- ------------------------



<html>

<head>



{






{


{




return false

}

}

return true

}

</SCRIPT>





function ctck1()

{


}

</script>

</head>

<body>


<div id="header">



</div>


<ul>



<li><a href="create_issue_req.jsp"><SR>create issue</SR></a></li>







</ul>

</div>


<tr >



</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>reassign issue

to developer FORM</h1><br>


<tr>

</tr>

<tr>

<td>


action="reassign_issue_to_dev_res.jsp" >




</option>

<%




if(cookies !=null){



}}


%>





<%


String assigned_to = "o";


and assigned_to=?");



while (rs.next())

{


%></option> <%

}

%>

</select></td></tr>


value="Submit"/>

<INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>







</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>





</body>

</html>

------------------- -----------------------------

JSP file: reassign_issue_to_dev_res.jsp

----------------- ----------------------------------



<html>

<head>




</head>





<body>


<div id="header">



</div>


<ul>






</ul>

</div>


<ul>

</ul>

</div>


<tr >


</td>


<table>

<%




if(cookies !=null){







}}


%>

<%

String assigned_to="";


int title_int = Integer.parseInt(title);

System.out.println(title_int);


PreparedStatement ps=con.prepareStatement("select assigned_by from issue

where accountno=?" );



if(rs.next()){


}



=?, assigned_by=?, assign_status='a', open_status='o' where accountno=?" );





out.print("issue reassigned to developer successfully");

%>

</table>



<p></p>


BY 2.0 license.





</div>









------------------- -------------------------------

JSP file: updated_profile.jsp

------------------- ----------------------



<html>

<head>





function ctck1()

{


}

</script>

</head>

<body>


<%

%>

<div id="header">



</div>


<ul>






<li><a href="edit_acc.jsp">edit account</a></li>


</ul>

<%




if(cookies !=null){


if(cookie.getName().equals("username")) {userName = cookie.getValue(); }

}}


%>

</div>


<tr >



</div>

</td>


<div id="welcome" style="border-right:#666666 1px dotted;"><h3></h3><br>


<tr>

</tr>

<tr>

<td>

<%

String no = request.getParameter("no");

int ano = Integer.parseInt(no);

System.out.println(ano);

String name=request.getParameter("name");

String username=request.getParameter("username");

String address=request.getParameter("address");

String password=request.getParameter("password");

String repassword=request.getParameter("repassword");





String email=request.getParameter("email");

String phone=request.getParameter("phone");

double ph = Double.parseDouble(phone);

String usertype2=request.getParameter("usertype");

//char usertype3=usertype.charAt(0);

int status;


PreparedStatement ps;

try {

ps = con.prepareStatement("Update user_table set no=?, name =?,

username= ?, address=?, password=?,repassword=?,email=?,phone=?,usertype=? where

no="+ano);

ps.setInt(1, ano);

ps.setString(2,name);

ps.setString(3,username);

ps.setString(4,address);

ps.setString(5,password);

ps.setString(6,repassword);

ps.setString(7,email);

ps.setDouble(8,ph);

ps.setString(9,usertype2);

status=ps.executeUpdate();

System.out.println(address);



}

finally {};

//status=register_user.update(ano, name, username, address, password,

repassword, email, ph, usertype);

//if (status ==1){

out.print("Profile updated successfully");

%>


</td>

</tr>





</table>

</div>

</td>



<center></center>

</div>

</td>

</tr></table>



</div>



<p></p>


BY 2.0 license.





</div>



</script>

</div>





</body>

</html>





------------------------- ----------------------------

JSP file: view_issue_req.jsp

---------------- ---------------------------



<html>

<head>




</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="reassign_issue_to_cust_req.jsp">reassign issue</a></li>



</ul>

</div>



<tr >





<td width="300" valign="top" style="border-right:#666666 1px dotted;"></table>

</div>

</td><tr>


<div id="welcome" style="border-right:#666666 1px dotted;"><h1>view issue

FORM</h1><br>


<tr>

</tr>

<tr>

<td>


action="view_issue_res.jsp" >




</option>

<%




if(cookies !=null){



}}


%>

<%


String open_status = "o";


and assign_status='a' and assigned_to=?");


System.out.println(userName);


while (rs.next())

{


%></option> <%





}

%>

</select>

</td></tr>


value="Submit"/>

<INPUT TYPE=RESET


</table>

</form>

</td>

</tr>

</table>



<p></p>


BY 2.0 license.





</div>





------------------ --------------------------------

JSP file: view_issue_res.jsp

---------------- -----------------------







<html>

<head>




</head>

<body>


<div id="header">



</div>


<ul>


<li><a href="reassign_issue_to_cust_req.jsp">Reassign issue</a></li>



</ul>

</div>


<tr >


</td>


<%








if(cookies !=null){



}}


%>

<table>

<% try {



Connection con = DB_connection.DBConnection();

PreparedStatement ps=con.prepareStatement("Select title, description from issue

where open_status='o' and assign_status='a' and assigned_to=? and accountno=?");




out.print("<table align='left' cellspacing='5' cellpadding='5'>");

out.print("<tr><th>TITLE</th></tr>");

while(rs.next()){

out.print("<tr>");

out.print("<td>" + rs.getString(1) + "</td>");

out.print("<tr><th>DESCRIPTION</th></tr>");

out.print("<td>" + rs.getString(2) + "</td>");

out.print("</tr>");

}

out.print("</table>");







}

%></table><%

%>

</table>



<p></p>


BY 2.0 license.





</div>





-------------------------- ------------------------------

CSS file: style.css

-------------- -----------------------------

@charset "utf-8";

/* CSS Document */

body{

margin:0;

color:#CD5C5C;

background:#CD5C5C;

}

div, h1, h2, h3, h4, p, form, label, input, textarea, img, span{

margin:0; padding:0;

}

ul{





margin:0;

padding:0;

list-style-type:none;

font-size:0;

line-height:0;

}

.spacer{

clear:both;

font-size:0;

line-height:0;

}

.more

{

font:normal 11px/18px Arial, Helvetica, sans-serif;

color:#00d09d;

text-decoration:none;

padding-left:230px;

}

.style1{color:#00d09d;}

/*------------------------------------------------body--------------------*/

#top_links

{

margin:0 auto;

padding:0px;

width:1000px;

height:40px;

}

#top_linksin

{

padding:10px 0 0 0;

width:310px;

height:18px;

float:right;

}

#top_linksin ul

{

list-style:none;

margin:0 0 0 40px;

}

#top_linksin ul li

{






color:#FFFFFF;

border-right:#7f7f7f 1px solid;

padding:0 15px;

float:left;

}

#top_linksin ul li a

{


display:block;

color:#7f7f7f;

}

#top_linksin ul li a:hover

{


display:block;

color:#FFFFFF;

}

#header

{

margin:0 auto;

background:#CD5C5C 0 0 no-repeat;

width:897px;

height:182px;

}

#header h1

{

font:bold 44px/18px Arial, Helvetica, sans-serif;

color:#FFFFFF;

padding:100px 0 0 380px;

}

#header h2

{

font:bold italic 24px/18px Arial, Helvetica, sans-serif;

color:#ababab;

padding:20px 0 0 380px;

}

#navigation

{

margin:0 auto;

width:1096px;

height:40px;

background:#000;

border:1px solid #282828;

}





#navigation ul

{

list-style:none;

}

#navigation ul li

{

color:#adadad;

float:left;

text-align:center;


width:127px;

border-right:1px solid #282828;

}

#navigation ul li a

{


display:block;

color:#adadad;

}

#navigation ul li a:hover

{

color:#FFFFFF;

}

#navigation ul li.last

{

border:none;

float:left;

}

#content1

{

width:1097px;

margin:0 auto;

background:url(images/globe_05.jpg) 0 0 repeat-y;

}

#content1 h1

{


color:#ffffff;

padding-left:30px;

}

#content1 p

{


color:#b2b2b2;

padding:5px 15px 0 15px;





}

.con

{

background:url(images/globe_06.jpg) 0 0 repeat-y;

width:290px;

}

#heade1

{

width:167px;

height:79px;

background:url(images/image_03.gif) 20px 10px no-repeat;

padding-left:90px;

}

#heade2

{

width:167px;

height:79px;


padding-left:90px;

}

#heade3

{

width:167px;

height:79px;


padding-left:90px;

}

#services

{

width:257px;

padding:10px;

}

#services h1

{


color:#333333;

}

#services ul

{

list-style:none;

margin-left:8px;

}

#services ul li

{


color:#FFFFFF;





display:block;

padding:0 0 4px 16px;

background:url(images/bullet.png) left center no-repeat;

}

#services ul li a

{


display:block;

color:#7f7f7f;

}

#services ul li a:hover

{


display:block;

color:#000000;

}

#welcome

{

width:287px;

padding:10px;

}

#welcome h1

{


color:#333333;

}

#welcome p

{


color:#7f7f7f;

}

#news

{

width:257px;

padding:10px;

}

#news h1

{


color:#333333;

}

.img

{

float:left;

padding-right:10px;

}





#news h2

{


color:#333333;

}

#news p

{


color:#7f7f7f;

}

#footer_navigation

{

width:500px;

height:30px;

margin:0 auto;

}

#footer_navigation ul li

{

width:80px;

font: normal 12px/30px Arial, Helvetica, sans-serif;

color:#7d9942;

float:left;

}

#footer_navigation ul li a

{


color:#7f7f7f;

height:30px;

}

#footer_navigation ul li a:hover

{


color:#ffffff;

height:49px;

}

#footer_copyright

{

color: #7f7f7f;


margin:0 auto;

text-align:center;

}

#footer_design

{





color: #ffffff;


margin:0 auto;

text-align:center;

width:100%;

background:#000000;

}

#footer_design a

{

color: #b6ff06;


}

#footer_design a:hover

{

color: #b6ff06;

text-decoration:underline;

}

Documents

Complimentary material for the book “Software …...Copyright material Distributed under Creative Commons CC-BY 2.0 license. You can use the material for education purpose freely