Jawaharlal Nehru National Urban Renewal Mission

Comprehensive Capacity Building Toolkit

Ministry of Urban Development,

Government of India

March 2012

i

Contents

Introduction and Purpose of the toolkit ............................................................. 1

Part I: Need for capacity building at ULB level, challenges of capacity building

and broad areas of capacity building ................................................................. 2

1. Jawaharlal Nehru National Urban Renewal Mission (JnNURM) and City Governance: A brief.... 2

2. Challenges in Capacity Building: ................................................................................................... 2

Part II: Objective, Outcomes and Components of the Comprehensive Capacity

Building Programme .......................................................................................... 3

1. Objectives of Comprehensive Capacity Building Programme ...................................................... 4

2. Outcome of Comprehensive Capacity Building Programme ........................................................ 4

3. Key Components of Comprehensive Capacity Building Programme ............................................ 4

i. Institutional Development ............................................................................................................ 4

ii. Human Resource Development .................................................................................................... 4

a. Municipal and para - statal functionaries ..................................................................................... 5

b. Elected Representatives ............................................................................................................... 6

c. North Eastern States ..................................................................................................................... 6

Part III: Programme Appraisal and Sanctioning .................................................. 7

1. Submission of proposals by the States/UTs/ULBs and Training Institutions .................................. 7

1.1 Proposal submission ..................................................................................................................... 7

1.3 Release of fund ............................................................................................................................ 8

1.4 Programme Coordination ............................................................................................................ 8

Part IV: Admissible components and cost allocation .......................................... 9

i. Institutional development ............................................................................................................ 9

a. Establishment of Capacity Building Desk ................................................................................ 9

ii. Human Resource Development .................................................................................................... 9

1. Development of Training Modules (including Modules in Local Language) ............................... 9

2. Training Programmes: .......................................................................................................... 10

3. Workshops/Seminars/Consultations .................................................................................... 10

4. External Resource Persons/Experts ...................................................................................... 11

5. Research Studies (Small), Case studies, best practices, evaluation studies and other

documentation .............................................................................................................................. 11

6. Study Visits (In-Country) ...................................................................................................... 11

g. Ineligible items: .................................................................................................................... 11

ii

Annexure 1: Template for submission of proposals by States/UTs/ULBs ......... 12

Annexure 2: Template for Submission of Proposals –Training Institutions ...... 13

Annexure 3: Terms of reference for Capacity building expert .......................... 17

Annexure 4: Quarterly progress report ............................................................ 18

iii

Acronyms

1. ATIs : Administrative Training Institutes

2. A&OE : Administrative and Other Expense

3. CoE : Centre of Excellence

4. CDP : City Development Plan

5. DPR : Detailed Project Report

6. GIS : Geographic Information System

7. IEC : Information, Education and Communication

8. JnNURM : Jawaharlal Nehru National Urban Renewal Mission

9. MoUD : Ministry of Urban Development

10. NIUA : National Institute of Urban Affairs

11. PMES : Project Monitoring and Evaluation System

12. PMU : Project Management Unit

13. PIU : Project Implementation Unit

14. RCUES : Regional Centre for Urban and Environmental Studies

15. SLNA : State Level Nodal Agency

16. TCPO : Town and Country Planning Organization

17. ULB : Urban Local Body

18. UT : Union Territory

1

Introduction and Purpose of the toolkit

Capacity Building (CB) is widely recognized as one of the key ingredients of sustaining reform and

development. Capacity Building is the process of developing and strengthening the skills, instincts,

abilities, processes and resources that organizations and communities need to survive, adapt, and

thrive in the fast-changing world. The UNDP defines capacity building as “a long-term continual

process of development that involves all stakeholders. Capacity building uses a country’s human,

scientific, technological, organizational, and institutional and resource capabilities.”

Capacity building of Urban Local Bodies (ULB) to take up the challenging task of implementing

projects and reforms under JnNURM is recognised as a priority of the Mission. Under the revised

guidelines, the following provisions apply for allocation of funds for Capacity Building:

18.6 In order to prepare City Development Plan (CDP), Detailed Project Reports (DPRs), training &

capacity building, community participation, information, education and communication (IEC), a

provision of 5% of the Central grant or the actual requirement, whichever is less, may be kept for

sanction to cities/towns covered under the Mission.

18.7 In addition, not more than 5% of the Central grant or the actual requirement, whichever is less,

may be used for Administrative and Other Expenses (A&OE) by Centre and the States. However, the

Centre’s share shall not exceed 1% of the Central grant.

Apart from the provision of fund allocation, there are no procedures or guidelines to utilize the

funds. Hence, the Mission Directorate, Ministry of Urban Development, Government of India intends

to put in place operational guidelines to undertake a comprehensive capacity building programme

by the States and national/regional/state level training institutions for JnNURM.

This toolkit brings out detailed guidelines to conduct various capacity building programmes and

procedures for the utilization of funds for these programmes. The users of this toolkit are intended

to be the State Urban Development Department, Urban Local Bodies, National and State level

Government training institutions as well as other institutions working in the Urban Development

Sector.

This toolkit is divided into four parts:

Part I explains the need for and challenges of capacity building;

Part II explains the broad areas of capacity building at ULB level;

Part III explains the method of submission of proposals by the states and training institutions

as well as procedures for appraisal and sanction of the same at MoUD; and

Part IV explains the allocation of funds for various activities and procedures for fund

utilization.

2

Part I: Need for capacity building at ULB level, challenges of capacity building and broad areas of capacity building

1. Jawaharlal Nehru National Urban Renewal Mission (JnNURM) and City Governance: A brief

1.1 JnNURM was launched by the Government of India to address the issues of urban

infrastructure, basic services to the urban poor and civic governance with focus on reforms in

the Municipalities.

1.2 The following outcomes are envisaged at the end of the Mission period by the Urban Local

Bodies (ULB):

Modern and transparent budgeting, accounting, financial management systems, designed

and adopted for all urban services and governance functions;

City-wide framework for planning and governance will be established and become

operational;

All urban poor people will have access to a basic level of civic services;

Financially self-sustaining agencies for urban governance and service delivery will be

established, through reforms to major revenue instruments;

Local services and governance will be conducted in a manner that is transparent and

accountable to citizens;

E-Governance applications will be introduced in core functions of ULBs resulting in reduced

cost and time of service delivery processes.

2. Challenges in Capacity Building:

The capacity building challenges can be divided into the following: institutional and human resource

challenges.

a. Institutional challenges can be tackled by

i. Accelerated Business Process Re-engineering efforts

ii. Consolidation of data on ULBs, parastatals, and their services

iii. Strengthening monitoring and evaluation systems

iv. Clear demarcation of responsibilities between ULBs and parastatals

b. Human resource challenges can be addressed by

i. By estimating and putting in place optimal manpower at all levels of Government (Central,

State and City) as well as at the attached offices of MoUD, state government and parastatal

agencies.

ii. Enhancing professional expertise: There is a shortage of subject specialists and lack of

technical know-how to implement various components under the program. Limited

professional expertise / subject specialists and lack of technical know-how to implement

various components under the program have resulted in delays in addressing the challenges.

This is critical to success of such a Mission-mode time bound program.

iii. Enhancing capacity of the training institutions to scale up and deliver research, conduct

training and capacity building programmes across cities.

3

Part II: Objective, Outcomes and Components of the Comprehensive Capacity Building Programme

The performance of ULBs is determined by the quality of delivery of services they provide to the

citizens. Improvements in service delivery require professionals with adequate knowledge and

competence, well-functioning organization and a conducive legal and institutional framework.

Capacity building is thus very important to achieve improvements in service delivery of ULBs. The

Comprehensive Capacity Building Framework comprises of a broad set of interventions including

institutional development and human resource development which build the capacity of ULBs to

perform their roles and responsibilities in an effective & efficient manner, and to improve the

efficiency and effectiveness in the delivery of services.

Human Resource Development

Outcome: Up-gradation of institutional and

human resource capacity for improved urban

governance and basic services

Accountable

Effective & efficient

Participatory

Responsive

Transparent

Comprehensive

Capacity

Building

Institutional Development

Fig.1 Approach for Comprehensive Capacity Building Framework

4

1. Objectives of Comprehensive Capacity Building Programme

i. Develop institutional capacity for urban governance at State and ULB levels to promote

urban planning and inclusive city development.

ii. Improve human resource capacity to enhance efficiency in civic administration for planned

and inclusive spatial and socio-economic development of cities

iii. Create financially improved and self-sustaining Urban Local Bodies

iv. Implement effectively projects and reforms under JnNURM

v. Facilitate institutional arrangements and networking of training and research institutions

vi. Develop improved procedures and systems to enhance service delivery

2. Outcome of Comprehensive Capacity Building Programme

The programme is expected to result in the up-gradation of institutional and human resource

capacity for improved urban governance and basic services.

3. Key Components of Comprehensive Capacity Building Programme

i. Institutional Development

Under Institutional development, the programme will address the long-term sustainability of

the assets created through JnNURM in terms of improved urban governance and enhanced

service delivery. The list given below is indicative. However, the states can add more relevant

areas as per the requirement of particular ULBs.

a. Strengthening of human resources capacity/outsourcing activities

b. Establishment of capacity building desk in ULB

c. Creation of service delivery performance benchmark system in ULBs

d. Strengthening, as appropriate, the capacity of local authorities to attract investments

e. Establishment of a transparent personnel management system ( establishment procedures

for appointment, promotion & disciplinary measures and analysis of existing possibilities

for maintenance and upgrading of professional qualifications)

f. Development of tools for assessing transparency and accountability in ULBs (social audit,

citizen charter etc.)

ii. Human Resource Development

From the HR perspective, the main concerns are inadequate capacity of staff including their inability and unwillingness to adapt to changing needs. Hence, the human resource development component aims to accelerate delivery of training to ULBs and para - statal bodies focusing on areas critical for implementation of JNNURM and to deepen the access to training to all staff and elected representatives within the JNNURM cities.

5

I. Training and development

a. Municipal and para - statal functionaries

The indicative modules for capacity building include:

i. Governance, Development Planning and Urban Management

ii. Financial Management- Accounts, Finance (Costing and Pricing), Project Financial Analysis

iii. Infrastructure (Water, Sanitation, Waste Management and Transportation)

a. Project Development

b. Project Management

c. Procurement procedures and standards

d. Public Private Partnership for infrastructure Development

e. Utility Management

f. Asset management

g. Urban Transport Planning and Management

h. Public Health issues

i. Urban Planning: Preparation of City Development plans/Structure plans, Socio-economic and environmental planning

j. Preparation and implementation of ISIPs( Information System Improvement Plans)

k. Energy and water Audit

iv. Development of process manuals, procedures, advisories, tools, budget & financial rules

v. Human Resources

a. Development of comprehensive human resource development plan

b. Personality Development/Life Skills

c. Management and Leadership

vi. Urban Governance Profile: mapping of roles and responsibilities

vii. Identification and finalisation of service level bench marking

viii. IT Applications on the job, E-governance and GIS and its use

ix. Strengthening networks of associations

x. Strengthen gender equality in service delivery system

6

b. Elected Representatives

Specific interventions for elected representatives, especially women elected representatives

are important in order to strengthen their role in urban governance. The indicative modules

include:

i. JnNURM as a development imperative for the urban sector - principles, objectives, reform agenda and role of elected representatives; individual responsibilities in the change process, key reforms, proposed Human Resource Planning and information regarding access to training, working with the ULBs etc.

ii. Local governance and urban management in the reforms era

iii. Personality development

iv. Change management and decision making

v. Combating corruption in municipal services

vi. Public-private partnership for infrastructure development

vii. Poverty alleviation and services for the urban poor

viii. Local Leadership skills (negotiation, communication, etc)

ix. Transparency in local governance (monitoring, ethics, trust, integrity, etc)

x. Conflict Resolution skills: building bridges

xi. Participatory planning and budgeting

xii. Procurement processes to sensitise regarding frameworks to be followed by executive officers

xiii. Engendering local governance

xiv. Development and use of urban governance indicators

xv. Gender Mainstreaming and Budgeting.

c. North Eastern States

Apart from the areas discussed above, the following aspects will be covered for the ULBs in the North Eastern States:

i. Supporting the process of setting up new municipalities

ii. Strengthening public participation

iii. Sector specific service delivery support

iv. Strengthening municipal finance systems

v. Staffing issues - functional review and staff/organisation realignment

Note: Costing for the preparation of City Development Plans and Detailed Project Reports (DPR) are

not covered in this toolkit as separate toolkits are already available and can be accessed at

http://jnnurm.nic.in/toolkits-report-primers.html

7

Part III: Programme Appraisal and Sanctioning

1. Submission of proposals by the States/UTs/ULBs and Training Institutions

1.1 Proposal submission

The Mission Directorate will accept proposals from States/UTs and ULBs and Training Institutions.

Eligible training institutions for submission of proposals are: State Government Training Institutions,

Administrative Training Institutes (ATIs), & Regional Centres for Urban and Environmental Studies

(RCUES) and institutions selected as Centres of Excellence (CoE) by the Ministry of Urban

Development.

The scope of the proposal may be either ULB specific or for the entire state/UT. The formats for the

submission of proposals for States/UTs/ULBs and Training Institutions are at Annexure I & II

respectively. The States/UTs/ULBs and Training Institutions have to follow the guidelines provided

at Part IV for preparing the budget for the activities proposed. The proposal has to be submitted to

the Mission Directorate, MoUD in duplicate duly approved and signed by the Secretary, Urban

Development Department of the State/Union Territory.

In case the States/UTs/ULBs need assistance for preparation of the detailed proposal, they may hire

an agency to assist in the same. The scope of work of handholding agency would cover the following:

Report on As-is-analysis of State/UT/ULB’s current capacity building requirements,

Mapping of institutional capacities and conducting training need assessment,

Preparation of detailed proposal with complete plan of action for capacity building

The expenditure for preparation of the proposal will be reimbursed on the same lines as reimbursement of DPRs being followed by the Mission Directorate.

In addition, the State/UT/ULB may identify a suitable institution(s) to act as the nodal agency to coordinate and implement the capacity building activities proposed in the comprehensive proposal. The State/ULB will further review and monitor progress, obtain feedback and take corrective measures in implementation of the plan of action.

1.2 Sanctioning of proposals

Proposals seeking support for Comprehensive Capacity Building Programme for improved Urban

Governance will be received by Director (NURM-IV). The proposals will be appraised by a Committee

constituted by the Ministry with the following members:

(1) Director (NURM-IV), JnNURM, MoUD

(2) Dy. Financial Advisor, MoUD

(3) One representative from National Institute of Urban Affairs(NIUA), and

(4) One representative from Town and Country Planning Organisation (TCPO)

The proposal along with the Appraisal Report will be put up to the Mission Director by Director

(NURM-IV) for approval. After approval, the Mission Directorate will recommend the release of

funds to States/UTs/ULBs from the 5% funds allocated for capacity building.

8

1.3 Release of fund

The funds will be released in two installments: 50 % at the time of sanctioning of the proposal and

50% upon submission of Utilization Certificates and completion report to the concerned Division.

1.4 Programme Coordination

At the Mission Directorate, NURM –IV Division will be responsible for the coordination of the

activities.

At the state level, the SLNA/PMU will be responsible for the coordination and at the ULB level, the

PIU will be responsible for the coordination of the activities.

1.5 Programme Coordination

At the Mission Directorate, NURM –IV Division will be responsible for the coordination of the

activities. It is important that the State/UT/ULB is involved in the coordination of the Capacity

Building programme proposed by the Training Institutions. Therefore the progress of the activities

undertaken should be formally intimated to both MoUD and the State/UT/ULBs.

9

Part IV: Admissible components and cost allocation The admissible components along with the unit cost for each component are detailed below.

States/ULBs/ Training Institutions are advised to make their proposals based on the same.

i. Institutional development

a. Establishment of Capacity Building Desk

The support will be provided to the Urban Local Bodies who have established PIUs. The

financial support includes: INR 45000/month for Capacity Building Expert at the PIU. This

expert will be the nodal person for coordinating the comprehensive capacity building

programme at the ULB. Terms of reference for the position is at Annexure 3 (b)

ii. Human Resource Development

1. Development of Training Modules (including Modules in Local Language)

Indicative list of training modules to be prepared include the following:

Urban management: This module would cover topics such as Development Planning,

Conservation of Urban Heritage, Urban Poverty Alleviation, Social Development and

Environmental sustainability, Public Private Partnership and Community Participation

Financial Management: This module would cover topics such as Budgeting, Double Entry

Accrual Based Accounting, Revenue Improvement and Cost Reduction and Project Finance

Project Development: This module would cover topics such as Water Supply, Sewerage and

Sanitation, Solid Waste Management and Urban Transport

Project Implementation: This module would cover topics such as Procurement of goods and

services, Project structuring, Quality Control and Monitoring and Contract management.

Project Management : This module would cover topics such as Tools for Project

Management (MS Project, Primavera etc.), Management Training for Senior staff and PMES

for JNNURM

IT Applications: This module would cover topics such as Basic competence in use of

computers (as necessary), E-governance and GIS

Institutional strengthening: This module would cover topics such as Institutional structure

of ULBs, Job descriptions of ULB staff, Career development

Personal Management skills: This module would cover topics such as Motivation and

Leadership

Ethics in Municipal Governance: This module would cover topics such as Confidentiality, due diligence/duty of care, Avoiding conflict of interest, Transparency and openness and efficiency.

The cost for preparing module is limited to Rs.50 000 per module

10

2. Training Programmes:

Non-Residential Programmes:

Sl. No. Head of cost Rates admissible ( Maximum) (in Rs.)

1 Lunch and refreshment Rs.250 per person

2 Reading material and Training Kit Rs.600 per person

3 Honorarium Rs.1000 per session

4 TA for faculty Rs.12500 per programme

5 Training Hall Charges Rs.4500 per day

6 Institutional Charges Rs.5000 per day

7 Copier, documentation, internet charges Rs.3000 per day

8 Administrative Charges 10% of total

Residential Programmes:

Sl. No. Head of cost Rates admissible (Maximum) (in Rs.)

1 Lodging and boarding Rs. 1500 per person per day

2 Reading material and Training Kit Rs.600 per person

3 Honorarium Rs.1000 per session

4 TA for faculty Rs.12500 per programme

5 Training Hall Charges Rs.4500 per day

6 Site Visit/local transportation Rs. 9000 per programme

7 Institutional Charges Rs.5000 per day

8 Copier, documentation, internet charges Rs.3000 per day

9 Administrative Charges 10% of total

For elected representatives, senior officers and policy makers, Rs. 1000 per participant is admissible

in addition to the above basic rates.

3. Workshops/Seminars/Consultations

National Workshops Rs. 5.00 lakhs per event

Regional Workshop Rs. 3.00 lakhs per event

State level Workshop Rs. 2.00 lakhs per event

11

4. External Resource Persons/Experts

Rs. 50,000 per workshop etc. including travel costs, boarding & lodging and honorarium. Experts

could be invited for special programmes such as advisory meetings of Resource Centres,

meetings to finalise training modules etc. The list of National, Regional and State level resource

persons needs to be finalised by the Resource Centres while formulating programmes. For NER

and special category states the fee would be limited to Rs. 75,000.

5. Research Studies (Small), Case studies, best practices, evaluation studies and other

documentation

Details of studies and broad Terms of Reference should be annexed to proposals or decided

jointly by the Institution and the Ministry, represented by the JNNURM Mission Directorate.

Each research study not to exceed Rs. 5.00 lakh per study.

For research studies costing more than Rs. 5.00 lakhs, the Ministry will adopt the method of

inviting proposals and undertaking evaluation based on technical and financial bids.

6. Study Visits (In-Country)

Travel costs as per State Government TA/DA Rules + lump sum allowance per day as decided by the

Programme Oversight Committee under the chairpersonship of the State Government Secretary

concerned. The objective is to see that the costs as required are borne under programmes and not

imposed on the institutions/States/ULBs being visited.

Note 1:

The Mission Directorate may upon occasion invite proposals through open bid from premier

Government supported/international donor supported educational, training and research bodies

for the above activities. These will not be subject to the conditions of the toolkits as bid will be

called on competitive basis.

g. Ineligible items:

1. Capital expenditure on equipment like photo copier, computers, etc. 2. Office consumables 3. Construction /hiring/ renovation of office space / office furniture 4. Regular salary 5. Development / maintenance of websites.

The cost for the above items and other administrative costs will have to be borne by the State / ULB.

12

Annexure 1: Template for submission of proposals by States/UTs/ULBs

Name of State/Mission city:

1. Covering letter

2. Form I: Technical Proposal

1. Cover page [1 page]

a) Name and contact information of the organization submitting the proposal

2. Description of proposed activities [0.5 page max. for each proposed activity]

Describe the activity defining its objective, key elements, related output, and coverage of target beneficiaries.

3. Scope of work (Key elements, related output, and coverage of target beneficiaries )

4. Implementation strategy [0.5 page max. for each proposed activity]

Identification of human resources per activity, as well as potential partners and collaborators if applicable, monitoring and evaluation mechanism.

5. Work plan and schedule of deliverables by activities [2 page max.]

Include a list of deliverables with due date

6. Overall budget by activities in Excel [1 page max.]

Activities and their related budget.

7. Follow up on the Project: Define what would be the follow up steps after the completion of the project.

13

Annexure 2: Template for Submission of Proposals –Training Institutions

Name of Training Institution:

About the organisation:

1. Year of establishment

2. Administrative structure

3. Manpower strength(list of resource persons with areas of expertise)

4. Infrastructure( training room, hostel facilities etc)

5. Geographical outreach – Cities, states and countries you have worked in

(You may attach your latest brochures or supporting documents, if necessary)

6. National and international collaboration:

14

2) Core areas of expertise: (tick where relevant)

Training

Knowledge management

Research and action research

Learning and development (Development of curriculum and conduct certificate programmes)

Institutional strengthening and organisational development

Consultancy (Provide consultancy services to State/PRI institutions

Networking and advocacy ( national /international)

Any other (pl specify)

Functional areas of expertise/ interest: (tick where relevant)

1. Urban Management (Development Planning, Conservation of Urban Heritage, Urban Poverty Alleviation, Social Development and Environmental Sustainability, Public Private Partnership and Community Participation)

6. IT Applications (Basic competence in use of computers (as necessary), E-governance and GIS)

2. Financial Management (Budgeting, Double Entry Accrual Based Accounting, Revenue Improvement and Cost Reduction and Project Finance)

7. Institutional Strengthening (Institutional structure of ULBs, Job descriptions of ULB staff, Career development)

3. Project Development (Water Supply, Sewerage and Sanitation, Solid Waste Management and Urban Transport)

8. Personal Management (Motivation and Leadership)

4. Project Implementation (Procurement of goods and services, Project structuring, Quality Control and Monitoring and Contract management)

9. Ethics in Municipal Governance (Confidentiality, Due diligence/duty of care, Avoiding conflict of interest, Transparency and openness and efficiency)

15

5. Project Management (Tools for Project Management (MS Project, Primavera etc.), Management Training for Senior staff and PMES for JNNURM)

10. Any other (pl specify)

3) Level of personnel you can train based on your experience (tick where relevant)

Executive level

Management level

Junior level

Elected representatives

4) Type of Capacity Building Activities proposed (tick where relevant)

1. Human Resource Development

Development of Training Modules

Training Programmes

Workshops/Seminars/Consultations

Study Visits (In-Country)

Research Studies (Small), Case studies, best practices, evaluation studies and other documentation)

Others (please specify):

5) Proposed activities

A brief narrative of the activities being proposed, along with details in the following format:

Sl.no Items Details

1 Activity

2 Objective

3 Timeframe (duration and

16

tentative dates)

4 Location

5 Sectors/ areas to be focused

6 Target audience (level of participants)

7 Expected no. Of participants

Signature :

Name:

Designation

17

Annexure 3: Terms of reference for Capacity building expert

The expert should have a strong background, knowledge and base competencies in the following

areas:

a. Strong knowledge and understanding on urban local governance

b. Familiarity with the functions of ULBs

c. Knowledge on capacity building and organisational development of urban local bodies

d. Knowledge of development of the urban infrastructure sector in India over the last decade

e. Familiarity with the objectives and scope of JNNURM

f. Experience in usage of computers and internet will be preferred. If not computer literate,

the incumbent shall upgrade the skills within two months of joining.

Qualifications and Experience

a. Post graduate qualification in social sciences

b. Specialized training in an area such as adult education will be an asset.

c. A minimum of 8 years experience in training and capacity building.

18

Annexure 4: Quarterly progress report

Quarterly Progress Summary Quarterly Progress Summary for the period :

Name of organisation:

Date of reporting:

Details of programme implementation

A Module:

Sl.no Module Training Group (specify the category

of officials)

Number of Days proposed

1.

2.

3.

B.1 Participating Cities

State Cities Name of Organization (ULB,

Parastatal, State level)

Number of Participants

B.2 Details of Trainer

B.3.1 Internal Experts

Name of Expert Field of Expertise Training Session to be Training Delivery

19

handled Method

B.3.2 External Experts

Name of Expert Field of Expertise Training Session to be

handled

Training Delivery

Method

B.3.3 Local Experts

Name of Expert Field of Expertise Training Session Training Delivery

Method

Remarks:

Part C: Cumulative progress of officials trained

No. of

Participants

targeted for the

Quarter

Carry forward of last

Quarter, if any

No. of people

trained during

the Quarter

Total

number of

people

trained

No. of people to be

trained for the

next quarter (Carry

forward of present

quarter, if any)

Part D: Details of Network Institutions participated in the training delivery

Name of Contact person with Role of the institution

20

Institution(s) details

PART E: JNNURM Participant Database for Capacity Building Programs

Module with topics :

Implementing Hub Institute :

Program dates :

Target Group :

Venue :

E. 1. ULB Level Participants, including parastatals

Sr.

no. Name Designation Organisation

Organisational

Address ( with

details of

website) City

Contact

No (

Land

line &

mobile). Fax No.

E-

mail

21

E.2. State Level Participants

Sr.

no. Name Designation Organisation

Organisational

Address ( with

details of

website) State

Contact

No(

Land

line &

mobile). Fax No.

E-

mail

Part F: Participants feedback

Sl.no Programme Feedback( qualitative)

1.

overall programme learning

2.

Programme content

3. Assessment of each session

4.

Trainer evaluation

22

5.

Duration of the programme

6.

Overall programme

management

7.

Accommodation and other

logistics

8. Post training action plan

23

Annexure 5: Training evaluation format ( This is a comprehensive indicative format. Individual

formats may be designed based on needs of the course.)

Part I – Evaluation of overall programme learning

1. To what extent do you feel you have learned from the programme? (Please ring the score

number that you feel most closely represents your views)

6 5 4 3 2 1

If you have rated 3, 2 or 1, please state as fully as possible the reasons why you gave this rating

2. To what extent has your understanding of the subject improved or increased as a result of

the programme?

6 5 4 3 2 1

If you have rated 3, 2 or 1, please state as fully as possible the reasons why you gave this rating

3. To what extent have your skills in the subject of the programme improved or increased as a result of the programme?

6 5 4 3 2 1

If you have rated 3, 2 or 1, please state as fully as possible the reasons why you gave this rating

4. To what extent do you feel your personal learning objectives have been achieved?

6 5 4 3 2 1

Learned a lot Learned nothing

A lot Little

A lot Little

Fully Not at all

24

If you have rated 3, 2 or 1, please state as fully as possible the reasons why you gave this rating

5. Which parts of the event do you feel will be most useful back at work?

6. Which parts of the event do you feel will be least useful, or not at all useful back at work?

7. Are there any subjects you would have liked to be included?

8. To make way for any additional material what would you omit?

9. What have you NOT learned that you needed to and /or expected to learn during the programme? Please describe fully any items.

10. How would you rate the programme overall

6 5 4 3 2 1

6 5 4 3 2 1

Please state fully why you have given the above ratings.

11. What is your overall rating of this programme?

6 5 4 3 2 1

Make any comments on your ratings that you feel will be of help to the designers of this programme.

Part II: Assessment of each session

Stimulating � � � � � � Boring

Please comment briefly why you have given this rating

Very useful Little useful

Very interesting Little interest

Excellent Poor

25

Useful for my work � � � � � � Useless

Please comment briefly why you have given this rating

Relevant to my work � � � � � � Irrelevant

Please comment briefly why you have given this rating

Good discussions � � � � � � Limited discussions

Please comment briefly why you have given this rating

Well conducted � � � � � � Poorly conducted

Please comment briefly why you have given this rating

Good use of time � � � � � � Poor use of time

Please comment briefly why you have given this rating

Good level of activity � � � � � � Poor level of activity

Please comment briefly why you have given this rating

My objectives achieved � � � � � � My objectives not achieved

Part III: Post training action plan Complete this sheet for each item included on the action plan:

1. What is the item of learning you intend to implement? 2. By which targets will you measure progress? 3. What barriers might impede your implementation? 4. How will you avoid or negate these barriers? 5. Time: when do you intend to start implementing the item? 6. Time: by when do you intend to complete the implementation of the item? 7. Resources: what resources (people, equipment, extra skills, etc.) will you need to complete

the implementation of the item?

26

8. Benefits: what benefits do you hope will result from your actions (including financials if possible to assess)?

9. Any other comments (continue on a separate sheet if necessary):

Part IV: Training location/accommodation/logistics

Where scoring number ranges are given, circle the number that you feel most closely represents your views.

1. Accommodation facilities

6 5 4 3 2 1

Why have you given this score?

2. Food quality: How do you rate the service (breaks, refreshments, meals, etc)?

6 5 4 3 2 1

Why have you given this score?

3. Training location - ease of travel

6 5 4 3 2 1

Why have you given this score?

4. How do you rate the training accommodation (training room, etc)?

6 5 4 3 2 1

Part V: Programme administration

1. To what extent was material necessary to the programme provided to you prior to the programme?

6 5 4 3 2 1

2. What was the level of the instructions given to you to, a) attend the programme, b) complete pre-programme material, c) bring relevant material with you to the programme, d) travel to the training location?

6 5 4 3 2 1

Good Poor

Good Poor

Good Good

Fully Not at all

Excellent Poor

Excellent Poor

27

6 5 4 3 2 1

6 5 4 3 2 1

6 5 4 3 2 1

3. Did you think that the number of participants on the course was

Too few � Just right � Too many �

4. Please make any comments you feel would help to further improve the programme.

Part VI: Trainer evaluation

1. Please rate each trainer by placing his/her initials under the relevant score and for each aspect, from (1) to (6).

Sl.no Subject Very effective Good Not very effective

Not effective

a. Knowledge of subject 4 3 2 1

b. Organization of sessions

4 3 2 1

c. Obvious preparation 4 3 2 1

d. Style and delivery 4 3 2 1

e. Responsiveness to group

4 3 2 1

f. Producing a good learning climate

4 3 2 1

2. Balance of programme

How do you rate the balance between input sessions, activities, discussions, and videos?

6 5 4 3 2 1

Why do you give this rating?

3. How did you feel about the duration of the programme?

Too short � Just right � Too long �

4. How effective were the practical activities?

Excellent

Excellent

Excellent

Poor

Poor

Poor

Good balance Poor balance

28

6 5 4 3 2 1

Why do you give this rating?

5. What was the level of time given for (a) the activities and (b) the follow -up discussion?

6 5 4 3 2 1

6 5 4 3 2 1

6. What level of time would you like to have seen?

Part VII: programme content

1. What did you like best about the programme?

2. What did you like least about the programme?

3. What did you learn from the programme?

4. What did you not learn from the programme that you were expecting to learn?

5. What do you think should be added to the programme?

6. What do you think should be dropped from the programme?

7. To what extent did the programme duplicate what you had learned previously

8. What are your views on the handouts issued?

6 5 4 3 2 1

Too many � Just right � Too few �

Very relevant � Satisfactory � Not at all relevant �

Any comments on the above ratings?

9. What are your views on the visual aids used?

OHP/Power point slides:

6 5 4 3 2 1

Too many � Just right � Too few �

Very effective Ineffective

Sufficient Insufficient

Sufficient

Insufficient

Excellent quality

Poor quality

Excellent quality Poor quality

29

6 5 4 3 2 1

Flip chart

6 5 4 3 2 1

Too many � Just right � Too few �

6 5 4 3 2 1

Well used

Badly used

Excellent quality Poor quality

Well used

Badly used

30

For information or queries, please contact

Under Secretary, NURM IV, JnNURM Directorate Ministry of Urban Development E mail: usjnnurm4@gmail.com Or

Visit www.jnnurm.nic.in/